Burwood Medical Imaging

Fantastic experience: Very professional and technical. They have deep experience and guessed what diagnosis I had, before it happened. They suggested additional screens, on the day, to identify and confirm. The diagnosis is very accurate and explained my chronic conditions. The radiologists are the best I've ever had. They take the time to look at every individual scan deeply, and found things that other radiologists at other locations have missed. It has changed my life for the better. Thank you team.

Fantastic experience: Berita, the Asian-looking girl (no offense & racist intended), helped me with my pelvic and abdominal ultrasound today. I had a warm and pleasant experience. Another girl did my abdominal X-ray. The entire team — from the reception staff to the professionals — made me feel very comfortable and welcomed. A strong team!

Fantastic experience: Jess and Dr Lam were amazing! I did my biopsy here and they were gentle, professional and understanding. Definitely will be coming back here for future procedures.

Fantastic experience: Had ultrasound staff very professional and explained throughout the procedure.

Negative experience: I had an unfortunate experience at Synergy Burwood on Saturday, 29th March. My appointment was delayed by over an hour, and when I finally saw the technician, everything felt rushed and impersonal. The technician was not only impatient but also physically moved my leg so roughly that it fell off the ultrasound chair, without verbally instructing me to do so first. When delivering the news of my miscarriage, her body language was cold, and she repeatedly mentioned that it's very common, apologizing without any real empathy. There was no follow-up or guidance on what steps to take next. I was left to wait two business days (so 4 days as my appointment was on a Saturday) before I could get clarity on how to proceed. The staff should at least have a leaflet or some kind of information on what to do next, especially when dealing with such a sensitive topic. I had previously visited Synergy Burwood and had a much more pleasant experience with a different staff member, which is why I returned. Unfortunately, this visit with the technician was deeply disappointing. I hope the staff is trained to be more compassionate and sensitive when delivering such difficult news to patients. Additionally, better organization is needed to avoid the rushed, impersonal atmosphere that can make these already difficult moments feel even more insensitive.

Fantastic experience: I had the pleasure of having my recent ultrasound here. They were absolutely fantastic! I was in need of urgent appointment and they were able to fit me in quickly. Not only were they extremely knowledgeable and professional, but they also made me feel completely at ease throughout the entire process. The sonographer was right in time and was very gentle. Thank you for the wonderful experience.

Negative experience: An absolutely terrible place with highly inexperienced and incompetent staff. By way of contrast, Lumus Energy, pass Burwood Park is so much cleaner, more professional and provides a much better care and service.

Fantastic experience: Very impressed with the entire team from making an appointment to front desk to radiology staff. They are so professional and patient with everyone and made our entire appointment flow so smoothly.

Negative experience: I was only thinking of giving half star to this facility. I had my 1st morphology for my pregnancy, which gave the worst experience I had ever in any medical facility. The sonography was very impatient and had zero empathy with using the terms “turn your blood head up”, “what the hell”ect to my baby during the ultrasound procedure. Please do not come here or be careful with who you have for your procedure. I tried to find out the name of the practitioner with the front desk lady. His Good luck to everybody who is coming to this place for imaging.

Fantastic experience: The front desk staff Casey worked very carefully. She read and compared information carefully and answered questions patiently.

Negative experience: The chinese lady at the reception was super rude, so uneducated‍♀️ If the owner checks reviews, please consider to hire other chinese receptionist. There are many candidates who are willing to work.. And other staff were fine.

Negative experience: Worst lady at the back of the reception with the mask on. Doesn’t know the patient situation and becoming rude to us like we came there for a free ultrasound, worst experience ever. I won’t recommend anyone if you have other option to go for ultrasound. I wanna give - rating 24/05/2024

Negative experience: reception ladies are so rude and will not even look at you upon entering. they will not even talk or acknowledge you when you are standing right in front of them

Negative experience: It's really hard to get in contact to make a booking/change a booking as they don't answer calls.

Fantastic experience: Lovely and caring. Fit me in at short notice. All bulk billed. Most impressed!

Negative experience: Very rude, front desk staff doesn’t know how to speak with patient. Have waited for an hrs multiple times but when asked them to wait because forgot to bring referral unprofessionally treated by Carmen, was very rude, when requested to check if dr is happy to do it, not even asked Dr. Decision made by herself saying no one would like to do it. It was only 1630 hrs but said they have to prepare to close. Don’t wanna see her again will never go to this practice in future.

Negative experience: Had the worst experience here , from start to finish , firstly reception talk about clients , and have no respect for them. I waited 40 mins when i booked an appointment, on top of that the lady doing the ultrasound was cold and i had a family member with me who agreed the whole experience was horrible, would not reccomend

Negative experience: Beware they are always late with bookings. Book for 2pm and hope you get in by 2.45pm. They say to come in 10 mins early so you start on time, but what's the point if they are 30+ mins late? Otherwise decent service from the techs

Negative experience: Haven't been here for a while, had good impression before. But now it seems management is chaotic, receptions are cold and even a bit rude sometimes.

Fantastic experience: Much nicer than the Campsie location. The sonographer explained everything in a lot of detail which was much appreciated. No issues with booking or wait times.

Negative experience: Loads of workers not doing their jobs. The system to book and wait is joke. The system needs to be restructured for ppl that have health issues. Really, u have to line up and wait 30min to make and appointment and if u do online they don’t call u back. Joke.

Fantastic experience: Medical staff absolutely the best Thank you so much

Fantastic experience: Fantastic service. Very nice people

Fantastic experience: Fantastic customer service, very efficient and highly professional. I was fitted in at very short notice with flexibility to accomodate my available times. An excellent experience

Fantastic experience: I had my first CT scan ever today at Burwood medical imaging. The girls who looked after me today were amazing, they calmed my nerves and explained everything to me :)

Fantastic experience: Great staff very friendly. Very clear information provided about the imaging process.

Fantastic experience: Great experience, very friendly. Thanks, Kylie.

Negative experience: If I could give it less than 1 star, I would. Why do these people take appointments, make one and an hour and a half later I'm still there waiting. Booked for 1:30pm, got up and walked out at 3pm. Now I have to go back to doctor and get another referral and going elsewhere cause this mob is pathetic.

Fantastic experience: Very knowledgeable in procedures and assessment of patients. Highly recommend.

Positive experience: A good Imagining Centre but very hard to to get hold of to book appointments on the phone. I had to go in person to book as I tried for 4 days on the phone with no reply to messages left on they're answering service.

Fantastic experience: Friendly and professional service. Thank you for today Vote YES on October14 ✅✌️

Positive experience: The medical staff were absolutely amazing. They took us through the procedure with genuine care and professionalism. Some of the front desk staff were quite indifferent with the patients and were hard to hear. I know they do this every day, thousands of times but their patients don’t.

Fantastic experience: Staff we're helpful. Very professional.

Fantastic experience: The services offered at Burwood Medical imaging is very superior and excellent. The user experience was a pleasant one.

Fantastic experience: Always a caring and professional experience here. Staff are always lovely, warm, and patient. Have had X-rays, scans and steroid injections in my spine here (injections with Dr Wing). The staff and doctor made the spinal injection as a stress and pain free as possible.

Fantastic experience: very good service.Highly experienced& skilled sonograher

Negative experience: Synergy Imaging use a centralised phone booking system for appointments at any of their locations. Waited on phone for 30mins to make a booking at Burwood and Strathfield locations. Tried website and requested a booking form and I have yet to recieve an email. I also requested via phone the option to have someone call me back and 2hrs later I'm still waiting.

Fantastic experience: Appointment is on time, doctor is extremely professional, i feel at ease.

Fantastic experience: Staff were pleasant, caring and professional. Procedure was much quicker than I expected.

Fantastic experience: Staff very clearly explained the process and the risks, they are friendly and courteous.

Fantastic experience: Was able to get appointment very quickly, did not wait long to be seen when I arrived for my appointment. The staff were professional, friendly & helpful.

Fantastic experience: Excelent services all the time. Its been over 10 years since I used this service the 1st time, and with over a dozen visits, the service hasn't changed. Spot on.

Fantastic experience: good services and helpful staff! Quick and nice

Negative experience: Today, Synergy Radiology management contacted me about this issue. Synergy Radiology acknowledged that the receptionist, Rebecca, behaved in an unacceptable manner and assured me that they will enhance their employee training. Although Rebecca's behavior was rude and unacceptable, we both agreed that there was no clear evidence of racism. However, it is worth noting that she repeatedly asked me to repeat myself even though I was speaking clearly, and she requested me to read the referral details line by line after I had already explained what I wanted to book. Moving forward, I hope that Synergy Radiology takes this incident seriously and implements the necessary changes to ensure better customer service experiences for all patients. Clear communication and respectful behavior should be the standard for their staff, and addressing issues promptly is crucial in maintaining a positive reputation. Especially considering Burwood and its surroundings are such a culturally diverse area. ------------- I am writing this review to express my profound disappointment and shock at the unprofessional and racist behavior I encountered while dealing with a phone receptionist at Synergy Burwood. From the moment I made the call to inquire about their services, it was evident that the receptionist had no regard for basic customer service etiquette and exhibited overt racism during our conversation. Not only did the receptionist display a rude and dismissive attitude, but they also made derogatory remarks based on my race, which left me feeling deeply offended and disrespected. Such behavior is utterly unacceptable and has no place in any organization, especially one that claims to prioritize customer satisfaction. I had hoped for a positive interaction, but instead, I was subjected to an experience that left me questioning the values and professionalism of Synergy Burwood as a whole. I strongly urge the management of Synergy Burwood to address this issue promptly. It is essential to conduct thorough training for all staff members to promote inclusivity and cultural sensitivity. Additionally, appropriate disciplinary action must be taken against the receptionist responsible for their behavior. Potential customers deserve to be treated with respect and dignity, regardless of their race or background. I hope that Synergy Burwood takes this complaint seriously and works towards creating a more welcoming and respectful environment for all customers.

Fantastic experience: Excellent service. Mano calmly talked me through the process, asking relevant questions, explaining everything and allowing me the opportunity to ask any questions or voice concerns. Excellent communication skills & cannulation technique.

Fantastic experience: Very efficient , very friendly and helpful service

Fantastic experience: Excellent service. I had inadvertently booked with another imaging service, but they fitted me in and also gave me the scans straight away afterwards just in case the Dr didn’t receive them electronically. The radiologist was extremely competent and explained things very clearly.

Fantastic experience: From making bookings to having tests, every staff is patient and helpful. Amazing.

Fantastic experience: I walked in off the street and was done in about 15 - 20 mins... was fabulous, thank you

Fantastic experience: It's always really nice going to Burwood Medical Imaging. Even though I have moved further away, I still make the trek out because I tried a few other places in my area and it wasn't as smooth a process. The staff are always friendly and welcoming and the place just feels clean and modern.

Negative experience: DO NOT GO HERE AS A PREGNANT WOMAN. 8.00am- Went here for a 8 week scan and discovered that my pregnancy was not viable. The technician was very kind, and said that they will put a rush on the report, and it should be available in 1-2 hours, and advised me to see my gp 1pm- gp visit- the report is not available. Gp calls and asks for a rush to be put on it. 4.30 pm- rpa emergency department call to chase up this report. 8am the next day- foetal medicine specialist has to call and chase up report. In my personal opinion, they are more interested in churning out images than properly managing patients. I want to manage my miscarriage, and this place is holding up the entire process, despite several medical professionals waiting on, and reminding them to just send a report. A 1-2 hour report rush should be just that. Nowhere does a 1-2 hour rush mean 24+ hours. What a joke.

Fantastic experience: Very professional, efficient and courtesy.

Fantastic experience: Really impressed. Smaller than the Campsie facility but it felt cleaner and more organised. Staff were great, technicians were solid and doc good at communicating. I hope I never have to go back but would be happy to return.

Fantastic experience: The staff member explained procedure well. She was helpful and competent. I appreciated her extra help as I have problems with mobility.

Fantastic experience: Professional and Knowledgeable Service - from the booking and reception, all the way to the pre-treatment information and medical procedures. Highly Recommend Burwood Medical Imaging!

Fantastic experience: Staff at Burwood Medical imaging are very professional and friendly. Have been coming here for a while now and won’t go anywhere else.

Positive experience: Friendly and efficient staff. There was a bit of a wait but the staff were very helpful and accomodating.

Negative experience: Was told to drink 1l of water before ultrasound, I went there early just in case if I couldn't hold. And I waited extra 15 to 20 mins for it, I really needed to go toilet as my bladder was full. Asked the receptionist, they said already took your file in(with the unfriendly look) will call Ur name soon. And I waited for another 5 minutes, still haven't called my name so I asked if I could empty my bladder a little and they said no (with the deadly look). Fortunately, the reason why i would still give it two stars was because the lady sonographer was very nice, she instructed me to empty 1/3 of my bladder as it was too full and she won't be able to do the scan.

Fantastic experience: Had such a good experience, starting with the reception staff and Steve the sonographer. Thank you all for 10/10 service. 12-16 weeks pregnancy scan

Fantastic experience: Staff are very professional, resourceful and wait time is considerably less. Thank you Dr Brain Lam for the guided scan you made the whole process comfortable and less scary. Best to the team.

Fantastic experience: Professional, friendly and efficient staff. Very fast service. I did not have to wait long to complete my scans

Negative experience: DO NOT RECOMMENDED to do your pregnancy ultrasound here. The sonographer refused to show the baby to me on the tv despite me asking for it couple time. She asked me to wait for her to finish her assessment. She did then show the baby on the other screen for 30 second for me to look and asked me to clean up. She claimed it's quicker for her this way. This is really a bummer for me as a first time mother. I was so excited to do my first ultrasound but I have to experience this and make me feel miserable.

Fantastic experience: Brought my grandfather to get a CT scan here. Really thorough, kind and patient staff and clean facilities. Was great to have a place where some of the staff could speak cantonese and mandarin!

Fantastic experience: I like this place Very, very good service, fast and very friendly.♥️

Negative experience: Came here for a pelvic ultrasound specifically for my left ovary pain. The sonographer took ages for the scan and kept pressing my stomach and didn’t tell me what was going on. I asked her and she said there’s a lot of gas so she can’t see. She kept trying and I thought she got the pictures she needed because I was then sent home. Two days later, I get a call from my doctor that THERE WAS NO USEABLE SCANS ON MY LEFT. The communication was poor from the Burwood Medical Imaging’s sonographer and extremely disappointing. I would’ve appreciated you just being upfront, honest and transparent instead of me finding out from my doctor two days later?

Fantastic experience: Very helpful reception and staff. Went here for an urgent scan and they fit me in immediately. Thank you for your service. Lisa at the front desk was so kind and lovely

Fantastic experience: Thank you to all the staff involved with my scan today. Very kind staff that made booking the appointment easy and information given about preparation and everything was done with ease and professionalism. Thank you for calling a taxi for me. The receptionist even went outside to see if my taxi arrived. Thank you for looking after me exceptionally well.

Fantastic experience: Thanks to the gentleman who has provided friendly and professional dynamic ultrasound service to my son for bilateral knee scan. Keep up the good work.

Fantastic experience: Staff were excellent - first class. Clinic needs painting - walls and scanner a bit grubby. Back wall seat in waiting room is disgusting and stained by multiple spills - chairs aren’t comfortable. Some money needs to be spent on the premises. Looks tired and worn out. Your first class staff deserve a better working environment.

Fantastic experience: The staff were very friendly, professional and helpful.

Fantastic experience: Friendly staff, patient, understanding, professional and assist problem solving.

Negative experience: Never organised or on time, anytime you ask how long you’re told next but you then see others being called. If you have bookings don’t let walk-in ins but in. Very unprofessional clinic.

Negative experience: Appalling service. Very unprofessional staff. I went for a dental scan and told me that it is not bulk billed nor covered by private insurance. When asked about the price they told me that it’s $150. I asked them when would I get the result because I already booked for an appointment with my dentist. Staff told me that the result will be ready by Friday. So I proceeded to do the scan, after the scan, upon paying, the staff told me that it’s $200! They said that they have increased price. I didn’t argue and just paid $200. Saturday came, I was collecting the result. They told me that it is not ready and that I should have waited for a txt message saying that it is ready to be collected. Nobody told me on my scan day that I needed to wait for a txt message. I asked for a refund but denied. I told them that my appointment with the dentist is on Monday and the result won’t be useable anymore because they failed to give me my result which was promised on Friday. Staff are very unapologetic about it. Poor communication and extremely unprofessional.

Fantastic experience: I have a minor surgery today ! Appointment was at 2 pm , by 2:30 pm i was out! Great attention !

Fantastic experience: I have had many ultrasounds ! But today’s experience was different . This was by far the best experience I’ve ever had in my life ! Steven was amazing ! He kept me calm explained everything he was doing he explained every image infront of me and even asked me if there was anything I want to know or see several times thank you so much I will be booking all my scans here for now on . From the receptionist a to the sonographer amazing ! Thank you burwood medical imaging

Fantastic experience: First time here to perform a cardiac CT Scan. The attentiveness of nurse Jessica is just excellent. Detailed explanation on full procedure n effects to ensure the 2hrs duration won’t be filled with anxiety or uncertainty. Thank you.

Fantastic experience: Good public relations service of staff at front desk. Very helpful and are able to squeeze me in after X-ray and for ultrasound. The health professionals whom I saw were also very helpful and asked questions about me and why I have to see them. Overall that’s why I keep on coming back when I need them.

Fantastic experience: Very friendly, professional and helpful staff.

Fantastic experience: Great service! I needed an urgent x-ray and they were able to fit me in on the same day! Highly recommend.

Fantastic experience: All the staffs are very professional. Thank you everyone for your help during my visit.

Fantastic experience: Always friendly staff. Procedure was carried out carefully and quickly.

Fantastic experience: Excellent service. Through and detailed check done. Very empathic staff

Fantastic experience: Great service. I didn't have to wait long and I barely felt my quarterzone needle so felt relieved.

Fantastic experience: I have been to this centre many times and everyone is very friendly, caring and helpful. Steve the sonographer that did my ultrasound is awesome! Very friendly, caring and has a marvellous "bedside manner" Makes you feel very comfortable and at ease.

Fantastic experience: I found the service very good and felt very comfortable during the whole procedure.

Fantastic experience: Efficient and friendly from start to finish. A busy place and I can see why. Would recommend Burwood Imaging for your ultrasound and cortisone injection. 2 out of 3 of the doctors I have seen there informed me very clearly of what was going on and why!

Fantastic experience: VERY CLEAN AND TOP SERVICE.STEVEN AND THE DOCTOR THEY KNOW EXACTLY WHAT TO DO.THE BEST!

Fantastic experience: Steve who conducted the ultrasound is an exceptional health professional. He went to great extent to explain the procedure and ensure my comfort throughout. Well done Steve

Fantastic experience: I have attended Burwood medical imaging multiple times throughout my 2 pregnancies. The services are superb there, especially all the imaging technicians, they are very professional, caring and warm. And you get an individual account with access to all your medial images, which in my case were my babies’ precious ultrasound photos. I did attend another imaging service due to moving, and the service was rushed. Therefore, I came back to Burwood medical imaging, highly recommended!

Fantastic experience: Sweet as, courteous, clean, helpfull,understanding as I injured my head an was making mistakes but they were excellent

Fantastic experience: Most satisfied with the services. Many thanks to all the members of the centre and a special thanks to Jessica who is able to make her patients feel reassured

Fantastic experience: I had a very good experience at Burwood medical imaging. I took my 6 yr old son for a walk in X-ray. The staff was friendly and service was prompt. Very happy.

Fantastic experience: Very good experience the Girl who did my imaging was very nice and had a genuine interest in her client and explained the process well. A credit to her empkoyer

Positive experience: Quite busy in the reception however the specialist (Peggy) was on time and was kind and gentle with me. I would definitely visit again for my scans.

Fantastic experience: Super professional and friendly. Very busy but very little wait time for my appointment. I have great confidence in the scans performed and the accuracy of my report. Will definitely return to this particular center for all my future medical imaging needs.

Fantastic experience: Very good customer service! My mum had a ultrasound and small procedure there and the doctors are very professional and friendly!

Fantastic experience: I was very impressed with the services provided by staff overall. Especially with the medical examination process with Anita who is very professional.

Fantastic experience: Steve is a gentleman and a scholar. He explained the procedure and made me feel comfortable explaining what he was doing and what he could see on ultrasound of the thyroid gland. The lady doctor that performed the aspiration of thyroid cyst for subsequent biopsy was professional and gentle. I was treated with kindness and felt at ease throughout the whole procedure. I have no hesitation in recommending Burwood Medical Imaging to anyone.

Fantastic experience: I was very pleased with the service I received from Burwood Medical Imaging thank you and God bless you all Judith

Fantastic experience: All the staff were very caring and professional.