About Face Hair + Makeup + Skin Spa
Information about About Face Hair + Makeup + Skin Spa
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-21h
- friday: 9h-17h
- saturday: 8h-14h
Discover indulgence and expertise at About Face, the premier hair salon, makeup, and skin spa in Camden, NSW. Immerse yourself in luxury as we cater to all your beauty needs under one roof. Fully licensed, our selection of wines and cocktails add a touch of sophistication to your pampering experience.
Step into a world of opulence with seven purpose-built treatment rooms, including our exclusive Luxe Spa retreat and WEI Zone with a private rain shower. Unwind in our bronzed tanning temple or be pampered at our stunning manicure and pedicure stations. For specialized treatments, our paramedical rooms await.
Beyond offering top-notch services, our salon fosters a vibrant, creative community, where the talents of a select few fuse together.
Our comment from Top Dentistas about About Face Hair + Makeup + Skin Spa:
About Face Hair + Makeup + Skin Spa has established itself as a premier destination for beauty treatments in Australia, renowned for its exceptional service and highly skilled staff. Clients have consistently praised the salon for its warm and welcoming atmosphere, making each visit a delightful experience.
Some key highlights from customer experiences include:
- Professional Staff: The therapists and stylists, such as Jamie and Glenn, are lauded for their expertise and attention to detail, ensuring that clients leave feeling pampered and satisfied.
- Variety of Services: From relaxing facials and massages to stylish haircuts and color treatments, About Face offers an extensive range of beauty services tailored to meet individual needs.
- Client-Centric Approach: Many clients have noted how the team takes the time to listen and provide personalized advice, creating a comfortable and trusting environment.
- Clean and Inviting Atmosphere: The salon maintains a high standard of cleanliness, complemented by soothing music that enhances the overall relaxing experience.
- Repeat Customers: A significant number of patrons express their intent to return, indicating a strong loyalty to the salon. Clients are excited about their future appointments, further showcasing the trust placed in the expertise of the stylists.
Overall, About Face Hair + Makeup + Skin Spa is highly recommended for anyone seeking a thoughtful and indulgent beauty experience, blending exceptional skill with a nurturing environment.
Services and Treatments
About Face Hair + Makeup + Skin Spa: Reviews
Fantastic experience: I received a gift voucher for a pamper package which included a facial, Massage and a leg and foot scrub. Jamie the therapist was so professional, excellent with her hands & knowledge. I found her absolutely beautiful, very calming and so very sweet. Her massage technique was excellent and her facial was 10/10. As a previous day spa owner myself I do notice attention to detail. The electric blanket was on when I got into the bed which was so beautiful on a cool day. Everything was extremely clean & the beautiful relaxing music allowed you to completely relax. Congratulations to the owner Trudy for having such a beautiful salon space to be in & also choosing a staff member like Jamie she is definitely a keeper. In this industry there are many places that don't live up to the standards but About Face definitely did for me today which is why I took the time to do this without being asked.
Fantastic experience: Enjoyed the experience. Very professional and the outcome was what I wanted for my hair. Looking forward to my next appointment!
Fantastic experience: Had a fantastic consultation at About Face with Trudi! She really listened, gave me honest advice, and recommended the best options for me. Professional, friendly, and knowledgeable—can’t wait to go back!
Fantastic experience: Loved my bump bliss treatment! I was so relaxed and left feeling amazing. I will be back
Fantastic experience: Wonderful experience. Attention to detail was impeccable. Staff very friendly and courteous. Highly recommend
Fantastic experience: Logan was such a lovely soul. Very attentive and made me feel so comfortable. I love my hair, the treatment was Devine. Loved how she styled it and she listened to what I like. I will definitely be recommending About Face and Logan to all my friends. She is an accent yo your business and I enjoyed the experience. It was extra special as I used a a voucher I won with C91.3
Fantastic experience: Very pleasant and professional experience and will make another appointment.
Fantastic experience: Really lovely salon - lovely staff & atmosphere! Will be back.
Fantastic experience: Jamie is amazing. Recommend 100%
Fantastic experience: Highly recommend about Face not only are they Professional, my make up was done exactly how I liked it enjoyed , the whole experience Will definitely use this business again
Thanks so much Michelle, so glad you enjoyed your experience
Fantastic experience: Logan was an absolute delight to have take care of me today. It was my first visit to the salon and following that service, I will definitely be back. Thanks Logan, you left me feeling properly spoilt!
Fantastic experience: Great salon, great experience and Kassie was phenomenal as always. Absolutely love my hair.
Thanks Jessica, so glad you loved your experience! I’ll pass on the feedback
Fantastic experience: My Stylist was Glenn. Love my hair, again, as always. Thank you for always looking after me and for your amazing work.
Thanks for the lovely review, so glad you enjoyed your experience
Fantastic experience: Jamie was so friendly! I was new to the pamper experience she put me at ease instantly. This meant a lot. Massage was perfect as I suffer from tension headaches. Will be buying my daughter a gift certificate next ⭐️ ⭐️ ⭐️⭐️⭐️
Fantastic experience: Always a wonderful experience with Jaimie. After some a massage I enjoyed a luxurious facial. It’s always a pleasure to be pampered by Jaimie, she has the perfect touch. This is why I am a recurring regular customer
Thanks Marion, Jaimie is incredible and we’re so happy you enjoy your experiences
Fantastic experience: Highly recommend this business. The staff go above and beyond to make you welcome and comfortable. Cassie performed a miracle and delivered what I wanted and some. Thanks heaps guys
Fantastic experience: Service is amazing. From the consult, when I realised what I had booked wasn't actually going to give me what I wanted, to being in the salon, it was great. Kassie is so knowledgeable and did the most awesome colour correction. I left feeling gorg and 100% happy. Can't recommend enough!
Thanks Bree, I’m so glad you were happy with your new colour. It really looks much more natural and so much easier to maintain. Looking forward to seeing you at your next appointment
Fantastic experience: Excellent service from Brooke & Trudy especially. Thanks for making my first trip to the hairdressers in 7 years a lovely experience. I'll be back again.
Thanks so much Kerry, I’m glad you felt comfortable coming back to a salon. We’re looking forward to seeing you next time
Fantastic experience: Always perfect hair colour. Fantastic blow dry by the apprentice!
Thanks Robyn, we love having you
Fantastic experience: Appreciation post for the lovely service given by about face hair and make up. Especially, the amazing care and service by Jaimie. I wanted to gift my mum a pamper treatment for her special birthday; Jaimie looked after my request to have a package put together for my mum with short notice. My mum left the spa day feeling refreshed and cared for, thank you Jaimie for making her birthday gift so special.
Thanks Ana, it was our pleasure to pamper your mum
Fantastic experience: Went there for a haircut couple weeks ago. Kassie was really comforting and understood my needs very well. My whole experience was wonderful. Highly recommend!
Thanks so much for such a lovely review Esha, Looking forward to pampering you again soon.
Fantastic experience: I spent years going from barber to barber, salon to salon, never fully satisfied—until I found aboutface in Camden. I’ve been coming here for a couple of years now, and not once have I left disappointed. Every cut is better than the last. Glenn’s my go-to, but everyone there is incredibly skilled, friendly, and just great to be around. The attention to detail and care they put into their work is next level. Even if I didn’t live nearby, I’d still go out of my way to get my hair done here. Hands down, the best salon I’ve ever been to.
Thanks Elijah, such a lovely review.
Fantastic experience: Just had my eyebrows done by Jaimie at About Face, and I'm thrilled with the results! Jaimie is incredibly skilled and made the whole experience so comfortable. My brows have never looked better….Thank you
So glad you are happy NJ, I’ll be sure to pass on the feedback
Fantastic experience: I had such a beautiful experience. The staff was so amazing. The scalp care and spa was amazing.I loved it and Highly recommended.Thank you kindly.God bless you. PRIYA
Hi Priya, thanks for such a lovely review. It was our pleasure pampering you. Looking forward to seeing you again soon
Fantastic experience: Best Bouncy Blow Dry! Glenn was amazing! So professional and really listened to what I wanted. I hadn’t had layers cut in five years, and he gave me the most beautiful, fresh layered cut, followed by the best bouncy blowout. My hair had so much volume and movement. I couldn’t be happier—highly recommend Glenn to anyone!
Hey Rebecca,
Thank you so much for taking the time to give us such a great shout out! Glenn is such a talented stylist and we so thrilled you loved your hair. Looking forward to seeing you soon
Fantastic experience: I walked into the salon feeling a little nervous as I hadn’t coloured my hair in five years. But I didn’t have to say anything to Cassie as she read my profile and was on the same page as me. I felt reassured by her professional tone and explanation of what was happening today. Thank you Cassie for making me feel special today.
Thank you so much Michelle, your hair looked beautiful when you left and I’m so glad you loved it. I’ll pass this feedback on, we love hearing these stories x
Fantastic experience: Brooke took the time to make sure the hair colour matches my skin tone. Is super friendly and kept me entertained the whole time. Loving my bespoke grey transition
Thanks Alexandra, Brooke is a gem and I’m so glad you found someone that listens to what you need and has found a great plan moving forward
Fantastic experience: Loved the vibe of not only the salon but the staff. Very friendly and professional. Cassie did an amazing job on my hair. Can't wait for my next appointment to see my hair transform
Thanks so much Nicole. I’ll be sure to pass on this feedback. I’m so glad you love your hair and we look forward to pampering you at your next appointment
Fantastic experience: Great haircut. Glenn knows his stuff
So glad you’re happy Ian. See you next time
Fantastic experience: Always feel so special, all staff are amazing. I look forward to my 6 weekly appointment, pamper me time.
Positive experience: I saw this place specialises in Gray hair transitioning. I was asked by the hairdresser what my husband will think of my new look.she also advised me she loves working on colour changes . 4 hours later my hair was darker than when I first walked into the salon. The hairdresser had no idea how to handle my gold colour hair. It was a shame I was not advised this before I was charged $290 without a hair cut ! I am afraid I was a Guinea pig for the inexperienced colourist. The only grey is my colour grow out !
Hi Louise,
Thank you for taking the time to share your feedback. Grey transitioning is a service we’re proud to specialise in, and while it’s a process that varies from client to client, our goal is always to deliver a personalised and professional experience.
The service you selected, our Midi Blend, is designed as an introductory step for clients beginning their grey transition. For those seeking more customisation or dramatic changes, we also offer our Bespoke Blend. It’s important to note that grey blending is often a gradual process, especially when working with golden undertones or complex colour histories, to ensure the best possible outcome while maintaining the health of the hair.
Your stylist, Brooke, has extensive experience in colour transformations and is known for her skill and dedication to her craft. She worked carefully with your hair to achieve the best possible result within the scope of a single session, despite the challenges posed by your existing colour.
We’re sorry to hear that your expectations weren’t met on this occasion, but we remain committed to providing tailored services for all our clients. Should you decide to continue your grey transition journey with us, we’d be happy to work with you to achieve your desired look.
Thank you again for your feedback.
Fantastic experience: I found the facial extremely relaxing and hydrating and Jaime’s techniques were very good.. and the after service discussing my skin needs was outstanding
Thanks so much Marion for your lovely review. I’m so glad you enjoyed your facial yesterday. Skin is our passion and getting the right routine for you is our absolute pleasure.
Trudy x
Negative experience: Don’t go here. When I was debating between getting the keratin treatment or nanoplasty for frizz management I had a consult with one of the hairdressers. I was told the nanoplasty removes 100% of frizz for all hair types guaranteed so I went with that one. Not even 3 weeks later and my hair is back to before. When I spoke to the owner/manager of the place she basically gaslighted me saying that I heard wrong. Absolute waste of time and money especially for a treatment I was told would last 6 - 8 months.
Thank you for sharing your feedback. I’m sorry to hear you feel disappointed with your treatment, as we always strive to ensure our clients leave feeling confident and satisfied.
I recall our discussion about your concerns and the detailed consultation we provided to help you choose between keratin and nanoplasty treatments. During that conversation, we shared examples of client experiences with both treatments, including the benefits and potential limitations, to provide a realistic and fair expectation of the results.
While we aim to guide our clients with honest advice, it’s important to understand that results can vary depending on individual hair types, previous treatments, aftercare routines, and environmental factors. This is why we are careful not to guarantee outcomes but rather set expectations based on each client’s unique hair profile.
If you’d like to revisit the matter or discuss additional options to help achieve your hair goals, we’d be happy to assist. Please feel free to reach out directly so we can address your concerns further.
Thank you for giving us the opportunity to clarify, and we appreciate your feedback as it helps us grow.
Trudy
Fantastic experience: Amazing!!! Trudy and the team always go above and beyond to make my experience an enjoyable one. Staff are always friendly and happy.
Thanks Tara x
Fantastic experience: Glen always makes my hair look fabulous and his hair drys are the best, looking so bouncy and fresh.
He is genuinely a hair god and we are so glad you love your experience x
Fantastic experience: My daughter had her formal hair and make-up done here; service was excellent and the result stunning. We'll be back.
Thanks so much Elisa, so happy your daughter loved her experience, looking forward to pampering you both next time
Fantastic experience: Logan was absolutely lovely and great at what she does. I had a misunderstanding regarding a voucher I had here and everyone went above and beyond to rectify this for me. A beautiful space with beautiful souls. Would 10/10 recommend.
Thanks Ebony, so happy we could take care of you. Logan is exceptionally talented and I’m glad you enjoyed your experience
Fantastic experience: I cannot speak highly enough of Trudy , Mae and entire team .Fantastic treatment , lovely environment. They looked after my needs beautifully. Wendy L
Oh thanks Wendy. It was lovely meeting you and I’m glad you felt comfortable. Looking forward to seeing you at your next appointment.
Fantastic experience: Glenn really listened to what I wanted done with my hair. He kept asking questions throughout the whole cut making sure that I was happy with how it was going. I came away looking & feeling great!
Thanks for your kind review Toni. We're so glad that you love your appointments. Look forward to seeing you in salon again soon :)
Fantastic experience: Jaimie is so lovely! Her massages are wonderful and I always leave feeling relaxed.
Hey Emma, Jaimie really has magic hands. Looking forward to pampering you again soon
Fantastic experience: Excellent experience. I love coming to see Jamie, she is so professional, knowledgeable and efficient
Thanks Leanne, she truly is a gem. Glad you enjoy your experiences. See you soon
Fantastic experience: Today was an amazing experience with a super friendly and creative hairdresser. I appreciated the suggested styles and the end result was perfect. Thank you!
Thanks so much for taking the time to send such lovely feedback. Looking forward to pampering you again soon
Fantastic experience: I called up last minute to see if it was possible to squeeze me in for a pedicure and eyebrow package. The lady on the phone was super polite and helpful and managed to squeeze me. I had a relaxing experience, Jamie was amazing she did an amazing job with my eyebrows as I had informed her about anxiety due to my past experiences with eyebrow treatments. She took her time, mapped my face, listened and educated me on how to maintain at home. I will be a returning client, next time booking my hair in. Thank you ladies.
Thanks so much for such a kind review Jess. I’m glad we put you at ease. Jaimie is exceptionally talented and so calming. Looking forward to seeing you again soon
Fantastic experience: I felt so comfortable, appreciated and listened to when speaking with all the workers. The new apprentice (I’m so sorry I can’t remember her name) she was so lovely, and did an amazing job on my scalp massage! The lady who I think runs the place, outstanding and so knowledgeable. I’ve left feeling so happy with what she’s told me and will definitely be back!
Thanks Bree, I’m so glad you felt heard and we were able to help you. Logan is incredible and we look forward to seeing you soon
Fantastic experience: Beautiful service as always, perfect brows for both myself and my daughter. And thankyou for making my daughters first brow service so perfect! ♥️
Thanks Melanie, so happy we could look after you both
Fantastic experience: I always come away feeling good and loving my cut and colour. Love Glen’s work.
Thank you so much for your lovely review, I’m so glad you love your hair.
Fantastic experience: Friendly staff, always love visiting and getting hair and brows done. They are sensational and always exceed my expectations. Great conversation and understand my hair type well.
Thanks for your lovely review Joie
Fantastic experience: Maya was really lovely and I left feeling relaxed and refreshed.
I’m so glad you enjoyed your experience Tia
Fantastic experience: Glen is wonderful, friendly and professional. Always a pleasure.
Thanks Laurene, I’ll be sure to let Glenn know. See you soon
Fantastic experience: I was booked in for a pedicure and eyebrow wax with Jaimie and upon arrival I asked if Jaimie had time to squeeze in a leg wax as well. She advised that she didn’t have the time but would see if she could get her boss to do it, which luckily she was. I had an absolutely amazing experience with both women that saw me, they were both incredibly understanding and accommodating as I had brought my baby with me. Initially coming into my appointment I was on edge as I was concerned at how my baby would be during the appointment but both ladies were so incredible about it and so helpful. This was my second appointment at about face and both times I have been there the customer service and atmosphere is like no other salon I’ve been to. This salon is truly an asset to the community and I cannot recommend about face enough, unlike any salon I’ve been to you can tell that they truly care about their customers.
Thanks for such a lovely review Taylah, I’m so glad we made you feel welcomed and relaxed. See you again soon
Fantastic experience: Beautiful establishment and service. Thank you Jaimie, Glenn and Trudy for providing the best experience for my friend! I booked in a spa day for a close friend of mine; massage, facial, hair wash, blow dry and pedicure. I was probably a bit too pedantic as I called them multiple times over the coming week asking them general queries about their services and asking they please ensure my friends comfort. Each time I called they were polite and attentive. My friend said she had an amazing experience, she was pampered and made to feel very valued as a client. My friend is very sensitive to massages but she said her time with Jaimie felt so relaxing and her body felt better after it. Jaimie was very kind and eased her nerves. She left with gorgeous hair, and said her head massage from Glen actually helped the headache she initially had before her appointment. He was very professional and experienced in his craft. She couldn't have said more positive things! She left feeling great Thank you again! Would definitely recommend.
Thanks so much for your kind words Jasmine, I’m glad your friend has a lovely day.
Fantastic experience: Georgia's skills are nothing short of amazing. I had wanted to transition my hair from my brassy brown with grey roots to a grey/salt and pepper colour for while. Other hairdressers said it wasn't possible. Well Georgia proved it could and I am absolutely thrilled with the result. And Trudy - I no longer feel invisible. Thank you so much!
Oh Michelle, thanks for such a lovely review. I’m so glad you finally got what you were asking for. It’s all part of the experience here
Fantastic experience: Jamie was wonderful! The most beautiful pregnancy massage I’ve ever had and I’ll absolutely be back! Highly, highly recommend
Thanks for the lovely review Deanne. So glad you enjoyed your experience and we look forward to seeing you soon
Fantastic experience: The customer service and care I received before, during and after my treatment was incredible. The girls were all approachable and constantly ask for my personal preferences before proceeding which made me feel valued and cared for. Would definitely visit again :)
Thank you so much for the lovely review Alison. Can’t wait to have you back for another pampering session
Fantastic experience: Georgia is amazing!!! I'm extremely happy with my Grey Blend Transition. The colour is perfect, its blended seemlessly and it is exactly what i was after.Georgia is excellent at listening , engaging and understanding what I was trying to achieve. Resulting in gorgeous hair!
Thank you so much for such a lovely review Michelle. Your grey blend looked incredible and I’m so happy you finally felt heard
Fantastic experience: Very friendly staff.Brooke did a great job Very happy with my cut.thankyou see you again soon.
Thanks for your lovely review Yvonne. It was so nice to meet you and we can’t wait to see you next week
Fantastic experience: I have nothing but amazing things to say about this business. I came here initially with a few concerns with my hair colouring from a previous foiling elsewhere - from the get go Trudy was nothing short of amazing with her recommendations about setting about fixing it. Brooke has done my hair three times now, and it is nothing short of a pleasure coming in. The staff are amazing, professional and remember all the details. Brooke does an incredible job with the foiling, and I always end up LOVING the end result (plus she’s such a delight chatting to throughout the several hours it takes!). The team here definitely have nailed the customer service approach, and I’ll definitely be returning time and time again. Thanks Trudy, Brooke and the team!
Oh Sophie! Thank you so much for such a lovely review. We love what we do and it means the world to us that our clients love the results and the experience. Looking forward to nailing the beauty treatments when you’re in.
T xx
Fantastic experience: Incredible! I am so exceptionally happy with my hair. Georgia was honest and showed so much integrity explaining my hair condition and what would / wouldn’t work to keep my hair health in tact and help make it stronger. She transformed my hair from 3 different shades of brown and blonde into a dreamy cream/blonde. She is professional and so kind! I can’t recommend her enough. Thank you for everything! I am so happy. Xx
Hey Belle, so glad to have you! And I LOVE that you’re happy with the result
T xx
Fantastic experience: Georgia was fantastic. When there was something that I was unsure of, she took the time to explain it to me to reassure me. I love the colour and super happy xx
Hey Johanna,
Thank you for such a lovely review. I’m so glad you felt relaxed and happy with your experience.
T
Fantastic experience: Brooke did an incredible job at taking my super thick packet dyed hair to a lighter beautiful colour. I couldn’t be happier. Not to mention she’s a gem of a human, as was everyone else that works there! Can’t wait to go back x
Thank you so much for such an amazing review Rebekah I’ll be sure to let Brooke know you loved your hair and the experience. Looking forward to pampering you at your next appointment
Fantastic experience: Everyone was just lovely and welcoming. The service was second to none and what I just love is that I was listened to. Came in feeling deflated and fed up with my hair and left feeling a million bucks! Thanks Georgia for my wonderful hair, Jamie for my fabulous brows and lashes and Trudy for having the place to chill while being pampered.
Thanks for your review Sarah. We absolutely loved pampering you and it was so great to meet you. So glad you loved your experience. See you soon
Fantastic experience: Genn is amazing! I drove over an hour to see him and was worth every minute! Always impressed with my haircut and feel super fresh everytime. Thank you Glenn!
Glenn really is amazing, so glad you enjoyed your experience. See you again soon.
Fantastic experience: Georgia was lovely. She was very warm and friendly, offering genuine conversation that was nice. I received a wash, cut and blowdry from Georgia and everything was great. Really happy with the style cut and would definitely recommend. Thank you!
Thanks so much for such a lovely review Jo. I’m so thrilled you enjoyed your experience. We look forward to pampering you again soon
Fantastic experience: Thankyou Jaimie and Glenn for an amazing experience in my Son’s wedding day. You both made me feel special, relaxed and made me look . The makeup was so comfortable and lasted all day/evening and my hair was perfection Glenn - you worked magic. Thankyou Trudy and your team, gorgeous salon and people to make you feel special.
Hey Bethany, it was so lovely to see you again. I’m so happy you enjoyed your experience. You looked absolutely gorgeous x
Fantastic experience: Excellent service. My hair turned out better than I had imagined. Thanks so much Glenn
Thanks for your lovely review Julie, we’re so glad you enjoyed your experience
Fantastic experience: Amazing relaxing treatment. I will definitely be back. Highly recommend
We’re so glad you felt relaxed and enjoyed your experience. Looking forward to welcoming you back soon
Fantastic experience: As a first time client at about face, my experience with Glen was an absolute 10/10. He is so highly experienced and knowledgeable in all things hair. Everything from my wash with indulgent scalp massage, to my precision hair cut, and to my glamourous blow out was just amazing. I will definitely return and would recommend.
What a kind review Monique, we’re so glad you enjoyed your experience
Fantastic experience: I went to About Face and was looked after by Jamie. This was my first experience there as i had been given a bump bliss voucher. I had a very relaxing and soothing experience. Jamie was excellent. Highly recommended for other pregnant women
Thanks so much Amanda, we’re so happy you enjoyed your treatment and the experience
Fantastic experience: An excellent service here!! I felt very welcomed, relaxed and pampered. I highly recommend this salon
Thanks Nancy, such a kind review
Fantastic experience: Glen is always amazing, listens to what I need and delivers perfectly! Has such great knowledge on hair and different hair types and always knows how to work with my widows peak when cutting my hair.
Thanks so much Amy. Glenn is a treasure and we love that you love your experiences at About Face
Fantastic experience: The best salon experience I’ve had. Beautiful salon and attentive staff.
Thanks so much for your review Hayley. I'm glad you enjoyed your experience :)
Fantastic experience: First time being attended to by Jaimee, she did a lovely job on my pedicure and manicure, shaping my nails just as I like. Thank you, Jaimee.
Thanks for your lovely review Eleonore, we’re so glad you enjoyed your experience
Fantastic experience: I'm extremely happy with my hair today, as always. Glenn is a true professional and his experience shows. And the ultimate judge is my husband, and his reaction when he saw me says it all...he was in awe!! Glenn has restored my hair from post cancer regrowth and subsequent damage, and he has also restored my confidence. Thank you Glenn.
Oh Karina, suck a lovely review and we are so happy you got your groove back. Glenn is a treasure and I’ll be sure to pass this on.
T xxx
Negative experience: Zero star review I recently had a disappointing experience with the customer service at about face hair. I encountered several issues that left me feeling frustrated and undervalued as a customer. Firstly, asking for a deposit is completely fine however taking the $50 deposit from me due to needing to reschedule my appointment due to being pregnant in my eyes isn’t fair. The attitude was dismissive and unhelpful from the staff member, which I was also called mate. What is more important, trying to make a quick $50 or having a return customer for life. Overall, my interaction with the customer service team at was extremely disappointing and has left me with a negative impression of the company. I will never go to your company ever again !
Dear Jamie-Lee
Thank you for sharing your experience, and we apologize for any inconvenience. Our booking policy is designed to be fair to all clients and to sustain our small business.
We understand unexpected situations, and in an effort to accommodate your needs, we offered to charge your next appointment booking fee at our standard rate instead of full pre-payment, aligning with our policy. However, it's crucial to emphasize that last-minute cancellations and no-shows significantly impact our business operations and inconvenience other clients.
We respect your decision and are open to further discussion to address your concerns and find a resolution that considers both our policies and the impact on our business.
Feel free to reach out directly to continue this conversation.
Best regards,
About Face
Fantastic experience: I had the most amazing experience and would certainly recommend About Face hair and beauty. The attention to detail and overall feel of the salon was exceptional.
Thanks so much for your kind review Sacha. We look forward to pampering you again soon. :)
Fantastic experience: Jaimie's work on my eyebrows wow.
Thanks so much for your kind review Dora, Jaimie really does an amazing job. :)
Fantastic experience: About Face has been my go to beauty place for many years. Trudy and her team are warm, friendly and highly skilled. Very happy with the service and Trudy ensures new team members know how to look after clients and give them the excellent standard of service we expect from About Face.
Thanks so much for your kind review Sam. Yes, it has been many years and I'm so grateful for your support for both the salon and every new team member that joins the About Face crew :)
Fantastic experience: Glenn is amazing - what a guy! Hands down the best balayage & cut i've ever received. 10/10
Oh thank you so much for such a kind review Natalie. Glenn really is a master. Ill be sure to pass on the feedback :)
Fantastic experience: Jaimie was excellent! So professional and caring. Will definitely be going back.
Such a lovely review Danielle, thank you so much for taking the time to send us this feedback. We look forward to seeing you again soon :)
Fantastic experience: Georgia is amazing. She has such great attention to detail. She talks you through the consultation process and makes sure you are 100% happy before walking out. I don’t trust anyone else with my hair.
Thanks Lucy, Georgie is fab and I’m so glad you love your hair xx
Fantastic experience: Glenn was amazing! He knew exactly what to do to bring my vision into reality. Highly recommended Glenn, a true hair wizard
Thanks for you kind review Kristie. Glenn is incredible and I’m glad you enjoyed your experience.
Trudy
Fantastic experience: I have never been this happy with my hair colour. Georgia is so knowledgeable, everyone was so pleasant, salon is gorgeous, it took about 4 hours to strip off my old colours & get full head of foils, cut & blowdry. Honestly, it didn’t seem that long & the whole process was not harsh on my hair/scalp. I whave already booked my next appointment & i higly recommend this saon. It wasn’t expensive either.
Thank you so much for your lovely review Radmila. I’m so glad you enjoyed your experience. Colour corrections can be complicated but the result was beautiful. Georgia is an absolute pro. Looking forward to seeing you at your next appointment.
Trudy x
Fantastic experience: I was very comfortable throughout the appointment and Ruby was lovely. Very happy!
Thanks for your lovely review Beth. Glad you enjoyed your experience.
Fantastic experience: Georgia was amazing, loved the salon and the service I received! Great products and so happy with the outcome of my hair, can’t wait to go back!
Thank you so much Jayde. I’m so happy you enjoyed your experience. We are looking forward to pampering you again soon.
Fantastic experience: Love my new (lighter & more stylish) hairstyle. Glenn is a great stylist.. fantastic conversation too.
Thanks Kerrie. I’m so glad you enjoyed your experience with us.
Fantastic experience: Glenn was friendly and professional. He listened to what I needed for my short haircut and did a precise and excellent cut. I am very happy with the result.
Thanks for your kind review Mel. So glad you enjoyed your experience
Fantastic experience: Rose was lovely. She explained everything well and made me feel very comfortable. Thank you for a lovely massage
Thanks so much for your kind review. Look forward to seeing you for some more pampering soon
Fantastic experience: Marley always does such an amazing job. My go to hairdresser always.
Thanks Gary xx
Fantastic experience: Georgia is amazing and always does a fantastic job with my hair ✨
Thanks Nicole, it’s always lovely seeing you in the salon. I’m so glad you enjoy your experiences
Fantastic experience: Never fails to do my hair perfectly! Georgia takes the time to make sure she is 100% happy with my hair and doesn’t hesitate to make suggestions or adjustments to make sure we get best results. I always leave with happy and healthy hair. Everyone who works there are amazing, I have already recommended 3 people to go see About Face + Hair and they have all been happy.
Thanks for your lovely review katelyn, we’re so glad you enjoyed your experience Georgie is amazing!
Fantastic experience: I’m extremely happy with my new hair, feeling 5 stars! Marley is so knowledgeable and talented, she listened to what I wanted. The colour turned out even better than I had imagined. Glenn also did an amazing job with my cut and style! Definitely recommend!
Thanks for your lovely review Jess, we’re so glad you enjoyed your experience
Fantastic experience: Best head massage, blow dry and hair cut I have ever had!!!!
Thanks for your lovely review Angela, we’re so glad you enjoyed your experience
Fantastic experience: Ruby and Samantha were a pleasure to work with, thank you for making me feel beautiful on my special day!
Thanks for your lovely review, we’re so glad you enjoyed your experience
Fantastic experience: Tina was such a lovely lady, great at conversation and made me feel welcome and she did a great job removing the shellac off my finger and toe nails.
Thanks for your lovely review Adriana, it was so nice having you all in the salon celebrating such a special event. :)
Fantastic experience: Was my first time visiting About Face Hair. Glenn was amazing, really listened to everything l wanted. Beautiful salon & amazing staff. Looking forward to my next appointment.
Thanks for such a kind review Susanne, it was a pleasure having you in to do your hair. Glenn is amazing, and I'm glad you loved your experience :)
Fantastic experience: Georgia knew exactly what I was after and was super helpful when consulting me on her ideas of what would look best. Georgia talked me through each step and gave advice as she went based on how my hair was developing over the session. I highly recommend Georgia if you are looking for a refreshed and natural looking blonde!
Thanks so much for your review Isabel. Georgia is pretty amazing and we are so glad you loved your hair. Thanks for the recommendation, look forward to seeing you in the salon again soon :)
Fantastic experience: My daughter had such a wonderful experience today and her cut is perfect. Thank you so much. You were amazing with her and she can’t wait for her next visit!
Thanks for taking the time to review us Christine. I'm glad your daughter had a wonderful experience. :)
Fantastic experience: I always leave feeling refreshed and super happy with the results! Such a great team
Thanks for your kind words Niamh, we love having you in the salon too :)
Fantastic experience: Georgia was super informative and understood what my hair needed from the start. Discussed experimenting with come colour and a new cut in a few months time which I will definitely be back for. A lovely morning, and left with my hair looking fab. Thank you!
So glad you loved your hair Courtney. Thanks so much for taking the time to review us. Looking forward to seeing you in the salon again soon :)
Fantastic experience: Georgia presents herself as a professional as a hairdresser, I absolutely loved the result, my existing blonde colour needed reviving and Georgia with her expertise knew what I needed without compromising my current hair condition (porous). On completion the colour and the condition of my hair over succeeded my expectations for the end result. I have been to numerous salons in camden area for over a decade and I have finally found my niche.
Thank you so much for your kind review Elizabeth. Georgia is an incredible hairdresser and I'm so glad you love your new colour :)
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