Byte

Fantastic experience: Thought it important to share. I have had a very positive experience with Byte aligners and am very pleased with my results. Having always been embarrassed by my wonky teeth, in later life I decided to take the opportunity to finally have a smile I’m proud of….and I do. It is however all about managing your expectations. This will unfortunately never be wholly understood by some. I am now onto my 2nd Protection plan for retainers and after reading of current difficulties taking place was justifiably concerned as I needed my next retainer. Byte Support attended my support request in a timely manner and I am to date well pleased.

Negative experience: ABSOLUTE GARBAGE, AFTER MONTHS OF EMAILS AND FALSE PROMISES AND DELAYS IM HERE TO LET EVERYONE KNOW TO STAY AWAY FROM BYTE! I WILL BE WRITING POOR REVIEWS AND POSTING VIDEOS FOR MY FOLLOWERS FOR THE NEXT 12 MO THS WARNING EVERYONE OF THE TRASH SERVICE I RECEIVED. THEY RUINED MY TREATMENT PLAN AND PROMISED TO SEND OUT THE LAST MISSING ALIGNERS, 4 MONTHS WENT BY AND NO ALIGNERS, 2.5 HOURS WAITING ON PHONE GETS YOU NO ONE AND THEIR CUSTOMER SERVICE IS ABSOLUTE TRASH! THEY DON’T READ EMAILS AND DON’T RESPOND TO THEM UNLESS YOU CONSTANTLY EMAIL AND EMAIL. PAY MORE AND GO WITH INVISALIGN, BYTE IS A WASTE OF $3,100 & TIME.

Negative experience: Initial treatment process was ok. But last few months now I'm finished there is no correspondence. Have emailed and rang and left messages countless times with no response to my question of when my retainers will arrive. Paid a lot of money to get to end point and be possibly ruined as they are not sending final retainers even after I've followed all instructions...Byte if someone could get in contact with me please to resolve this issue.

Negative experience: I’ve been trying to contact Byte as I’m currently not happy with how my progress has went, on my final week and teeth still aren’t straight. I’ve filled in the online forms and left voicemails but haven’t heard back.

Negative experience: I wish I could give this zero stars. Purchased the product to finally be able to smile with my teeth and feel confident but couldn'tbe more disappointed. Please do not buy this product! Before you pay there is constant phone calls, e-mails etc but once you pay all support stops. There's an app that has check ins (doesn't work) an online chat for support (useless), an email address for support (no one replies) and a phone line which no one answers or replies to your message. It's unfortunately a company that prays on people who are low on confidence. I can only assume all the good reviews are fake. Please do your research and Google other reviews for this company and you will see more negative reviews. Like myself many are contacting office of fair trading, current affair etc so more people don't become victims.

Negative experience: No customer support once purchased. Do not waste your money thinking you'd get support and not just plastic.

Negative experience: Does not reply to customer enquires - poor service

Fantastic experience: The entire process was easy. The aligners were sent very fast. Quickly, I started to notice the difference. After changing to a new Aligner, there was always some soreness which was expected. The hyper byte helped. I've finished my treatment now and I confidently smile. They turned out better than I had expected. The customer service was excellent. I contacted them a few times, to update my change dates. They were very fast to help.

Fantastic experience: Amazing quality aligners, outstanding results and incredible support from the team! I would and have recommended byte to everyone!

Fantastic experience: Easy process and very helpful staff. The post times are quick and efficient.

Fantastic experience: It was a great experience straightening my teeth with Byte :). The team has been super helpful and timely responsive, not only before my purchase but also ongoingly, during my treatment, responding to my requests, making adjustments and also post treatment to help maintain the result. I’m very happy with the result and feeling more confident to show my smile. Thank you

Fantastic experience: Brilliant experience with Byte - got my teeth straighter and whiter faster and cheaper than other aligner company. Really happy with the results!

Fantastic experience: Incredible!

Fantastic experience: So easy to get started & after just 5 weeks I am already noticing a difference! The app is really user friendly - reminding me when to use the Hyperbite & when to change the aligners & on top of this, the initial consultation & whatnot was super simple & not intimidating at all (I did not feel at any point that this could've been a bad decision to get started). The whitening foam has worked wonders & overall I feel like having this routine has created such an improvement in such a short amount of time. I am very much looking forward to seeing the final result!!

Fantastic experience: The initial process is super easy and quick. Waiting on my aligners now and can’t wait to have those straight teeth again. Also great discounts

Fantastic experience: Excellent customer service. My day plan only took 8 weeks & I was happy with the end results, everything is easily tracked in the app you have access too.

Fantastic experience: The team at Byte are so super understanding and helpful. As someone who has always been insecure about their crooked teeth, Byte made retainers a real option for me and I'm growing increasingly more confident of my new smile. The customer service is quick and exceptional, as well as very forgiving and I have nothing but positive things to say about the Byte team as a whole. Great service! Great results! Great guidance! Great support!

Positive experience: Process was smooth and easy - would recommend this product to anyone who is looking at Invisalign for a cheaper price. Thanks!

Fantastic experience: Amazing quality products and treatment will definitely recommend to family and friends

Fantastic experience: Good company to work with, fast communication on weekdays and all problems answered/solved

Fantastic experience: Love this product, I can now smile without holding back and I can now look at photos without cringing

Fantastic experience: Great customer service and fantastic results. Highly recommend.

Fantastic experience: Amazing service and amazing smile thanks to byte!

Negative experience: Wouldn’t recommend byte at all. I purchased the night & day retainers and they severely affected my bite, to which I now have an underbite (which I never had before and have had a full treatment of braces as a teenager). I reached out to byte after my dentist told me I couldn’t continue treatment only a couple weeks in, as it was making my jaw alignment worse & creating a large gap between my front two teeth. Byte couldn’t refund or even partially refund me anything, even when I sent them a certificate from my dentist as evidence Bytes’ aligners were causing more dramas with my alignment than good. Seriously don’t recommend getting aligners through byte and if you’re trying to decide between which online provider to go through, choose anyone but Byte.

Fantastic experience: Kind customer service, efficient and simply amazing. I can already see a huge difference in my teeth even after couple of weeks of using Byte - my teeth are straighter and whiter thanks to the whitening products that are part of the deal. Overall really happy, 10/10 would recommend :)

Fantastic experience: The whole process was really good. Customer service were helpful. Very happy with the results

Fantastic experience: My consultant Chester made the process so easy and fast without leaving important information out.

Fantastic experience: Great customer service, communication and support throughout process

Fantastic experience: Tessa was so informative and lovely to talk to!!

Fantastic experience: This has got to be the aligners I never thought I’d have. Simply amazing and gave me a confidence boost.

Positive experience: I got the Byte at Night and have been very happy with the treatment and customer support; I ended up wearing my aligners for a year because I needed refinement aligners, but didn’t mind too much since I only had to wear them at night. I would say you need to be very proactive in your treatment if you have any issues in order to keep your treatment on track. I also wish I had known my treatment time was going to be a lot longer than expected upfront.

Fantastic experience: Super friendly and very helpful and reassuring when explaining the treatment plan.

Fantastic experience: Great communication with Chester Carr. Excited to start the treatment.

Negative experience: Wife used Byte for 15 weeks. Was then told that her treatment was incorrect. We were shut out of the app and told that this was a “rare occurrence” and they’re trying to resolve it. They go weeks without communicating and offered little to no restitution for wasting our time. The customer service bots don’t read your emails if you have concerns and give you the same response over and over. Do not use this company if you have the option of any other type of treatment. Also check with your dentist if they recommend using this product. Our dentist did not and said the type of changes the product was trying to achieve were near impossible in the amount of time promised by Byte. My wife dealt with daily headaches and neck pain and it was not worth any of the time wasted with this company.

Fantastic experience: I used Byte this year and found the process to get started very straight forward and doable. The Byte team were always helpful and down to earth, which made me feel confident to reach out with any questions during treatment. Overall my teeth are straighter for sure. If your considering getting your teeth more aligned then Byte is a great option, the only thing to mindful of is after treatment it's unlikely another dentist or authadontist will take you on as a client (after my treatment I wanted to get a metal bar stuck to the back of my teeth to keep them in place without wearing retainers each night) alas they wouldn't do the treatment on me because I had already received treatment else where(Byte). Other than that Byte is a great option for someone who wishes to straighten up their teeth!

Fantastic experience: Very easy process and great customer service. I was very particular in what I wanted to achieve and they were super helpful in working this out. Shout out to fantastic customer service from Nathan! Highly recommend.

Fantastic experience: The team are so helpful! Nathan from Byte has been so helpful. First time doing the impressions was scary - the fear of them getting stuck! - but was so easy and simple! And whole process has been easy and simple, the communication has been wonderful. So excited to see the end results!!

Negative experience: Get something with a money back guarantee. These do not work. I have done everything they have asked and more and all they can say is to re do the treatment. I guess I'll have to do it for life. I paid extra for the night aligners and I am now wearing them 24/7 still not much progress after doing the whole treatment 2x. Customer service sucks too.

Fantastic experience: Almost wrapped up with treatment and aligners. I have to take a few extra weeks but the customer support has been terrific. I’m now in Australia and they’ve been very good shipping out all my aligners and moulding kit. The app is very good to track and keep me notified of steps. Highly recommend BYTE.

Fantastic experience: Nathan was super informative and helpful over the phone. He was friendly and made me feel less nervous about the process!

Positive experience: I started my day aligner treatment last August. I was due to finish earlier this year but unfortunately my teeth weren't tracking as planned. The Byte Support team have been understanding and efficient in organising a fresh set of impressions and I recently started a new set of aligners - all covered under the aligner guarantee of course! I still have several weeks to go and looking forward to receiving a smile I'll be more confident to show. Thanks Chloe and Team!

Positive experience: If you can afford Invisalign or similar treatments that are managed by an actual orthodontist in person, I would recommend that over Byte. Personally, I achieved good results after extending my original night-time aligner plan with Byte. However, once I reached the retainers stage, I found the customer service to be very poor. I had to go back and forth with the team multiple times to get new retainers made that would never fit properly, and they tried to charge me the full cost of ordering an impression kit plus retainers every time, as they claimed it was not part of their guarantee. (I followed their instructions and wore my aligners and retainers correctly every night). After getting nowhere with the Byte customer service team, I ended up getting my teeth professionally scanned with a local orthodontist, and the new retainers from them fit much better than any of the aligners I had made through Byte. Overall pretty good to start with, but very disappointing post-treatment care.

Fantastic experience: Thorough customer service. Nathan was very friendly and willing to answer any questions that I had concerning starting treatment.

Fantastic experience: Very professional and prompt service. Nathan was great. He listened to my concerns and addressed them as required. He gave plenty of reassurance and guidance. Awaiting for the aligners to arrive, Looking forward to the final results.

Negative experience: I got absolutely terrible results. Please do not trust the fake reviews. The plan does not work, and if you encounter any issues, it will be an absolute nightmare to get anything resolved. They will give any excuse to say that the guarantee is void and you have to pay extra to continue to receive support. Everything is great until they have your money. This company spent millions on marketing. Go back a few years and you would not find many negative reviews as they were mostly fake. Now that the real reviews have started coming in, most of them are negative.

Fantastic experience: Nathan and Ben were both really helpful and informative, and made the process of securing my order and signing up for the payment plan super easy! Can’t wait to start the journey to straighten my smile! Thank you!

Negative experience: My advice is go elsewhere for your treatment. Do not waste your money. I have had issues with my aligners not fitting from the outset and they have tried to dodge the bullet. If you try an reach out for help with any issues with your treatment they will come up with any excuse to try and avoid spending more money in terms of replacements etc. In other words there guarantee is not a guarantee an you will waste your money on treatment that doesn't work. Have just opened a case with the ACCC for a refund.

Fantastic experience: AMAZING RESULTS AND AMAZING CUSTOMER SERVICE. From the get go, the customer service was there for me whenever I needed them. I was unsure of this product at first. I had tried another teeth aligner company before, and I was not satisfied with the service. Not only that, but I had lost hope. That was until I saw my friend and commented on his teeth, as I notice such a remarkable change. He told me about his experience with Byte and their quality of care and service. So, I thought to give it one more shot, and I am so, so happy I did. My confidence is sky-high now, and I feel like I can do anything I put my mind too, all thanks to Byte. The whole experience for me was great. Aligners were delivered very fast. I love the monthly check-ins and the staff were amazingly helpful and friendly. I highly recommend Byte to anyone looking for straighter teeth. Thanks again BYTE.

Fantastic experience: I would highly recommend this company! They are highly professional and so easy to deal with. The staff are extremely friendly and helpful! I'm so happy with my results

Fantastic experience: Great product and service!

Fantastic experience: Had my teeth professionally whitened at dentist and wasn’t happy bought this product and am beyond happy with the results! Thank you!

Negative experience: Customer service team never disclose all the details, they say if you’re not happy you can continue your treatment free of cost, but don’t mention if there is a gap in the two treatments you incur a huge fee! Shipping is so slow as well, tracking numbers don’t work etc. totally unhappy with my finished results, but unable to afford any more fees so. Wouldn’t recommend at this time

Fantastic experience: 100% recommend! I have not yet finished my treatment with BYTE but so far the experience has been exceptional. The level of detail and personalisation that goes into the treatment is second to none. They have their own app to keep you on track, sending you friendly reminders which I love! The layout of products are orderly making it so simple to use. They not only come with removable aligners but other tools such as whitening, devices to reduce discomfort and more - All products are the perfect size to travel with. I couldn’t be happier!!

Positive experience: Whilst the process was much longer than anticipated and my teeth were not fixed, the customer service team was very supportive once I highlighted my concerns

Fantastic experience: I started my journey with Byte almost a year and a half ago. I couldn't be more satisfied with taking a chance, and with getting the smile I thought wasn't possible. I have a few more rounds of aligners to go before my journey is complete. I saw progress early on as did everyone around me. I'm getting compliments about how great my teeth look, which makes me smile without feeling self-conscience about showing my teeth. I highly recommended Byte. They are a fantastic team of specialists constantly supportive and eager to help. Thank you, thank you, thank you to everyone at Byte that has been patient with me throughout this journey.

Fantastic experience: Excellent customer service, easy process & great outcome

Fantastic experience: Affordable, professional service and easy to deal with, highly recommend

Fantastic experience: Fantastic prompt and friendly service!

Fantastic experience: So far my journey with Byte has been exceptional. I can’t wait to see my treatment plan and get started!

Negative experience: Terrible service - read the fine print.

Negative experience: Zero stars if I could. They have kind customer service, and I think they mean well, but their faulty methods and mediocre product will leave you sad and filled with regret. Although my teeth straightened, my bite was off and I was left with terrible pain. They wanted $800 more just to restart the treatment. TLDR: RUN FAR AWAY

Fantastic experience: My Byte consultant has been so thorough in the entire process, updates of what stage my treatment plan is, through to helping me finalise my order. Fantastic customer service and really easy application. Highly recommend Byte as the go to for invisible aligners.

Fantastic experience: Incredible product. I have nearly finished treatment and the gaps I was so conscious of have now closed and the customer support team have been so helpful throughout my plan. Thankful for this treatment!

Negative experience: Teeth straighten up a little bit, but it pulled my biters on the outside inwards

Negative experience: Impossible to get hold of this company when trying to deal with issues. I’m not at all happy with my treatment. Please don’t waste your money

Negative experience: Original quote was for 13 weeks of treatment. Am now at 14 MONTHS. Phone support staff are on the whole useless. You can explain the same issue to 3 different people on the same day and be given 3 different solutions. Not enough of a knowledge base within their phone support system. I have been given so much contradictory information during this process. What should have been a quick treatment plan has been so drawn out and frustrating. From receiving aligners that look like they have been melted, to endless pointless photo taking, to being incorrectly told to not use the top aligners after a review. If you can go the hard yards, you will end up with a better smile. Just don't believe their time predictions, before you part with your money.

Fantastic experience: Highly recommended!! 15 weeks in and my experience with Byte has been nothing but perfect so far. From when I got my impression kit, the customer service team have been so helpful, and answered any questions that I had about my treatment. The shipping of the kits and aligners have always been prompt, and I love the monthly check-ins show how much progress my smile has made. Highly recommended!

Fantastic experience: Byte has been awesome! The convenience and ease of using aligners only at night has been something that I have loved. Being a Hip Hop artist, I am constantly in front of the camera for shoots and music videos and having good teeth and oral hygiene is something that I highly value and is crucial to my image. I would definitely recommend Byte for anyone looking to level up their teeth game. They also have amazing customer service which makes interactions with them a breeze.