nib Dental Care Centre Brisbane
Information about nib Dental Care Centre Brisbane
4000, Brisbane
Opening hours
- sunday: (closed)
- monday: 8h-17:30
- tuesday: 8h-19:30
- wednesday: 8h-17:30
- thursday: 8h-19:30
- friday: 8h-17:30
- saturday: 8:30-17h
The team of dentists at nib Dental Care Centre are committed to providing you with the highest level of quality and care. Our friendly staff will assist with your enquiries and provide you with any additional information necessary for you to make an informed decision about your dental treatment.
Our comment from Top Dentistas about nib Dental Care Centre Brisbane:
nib Dental Care Centre Brisbane is a highly reputable dental practice known for its exceptional service and skilled professionals. Clients have consistently praised the centre for its:
- Friendly and attentive staff who make the dental visit a pleasant experience.
- Highly skilled dentists like Dr. Diane Nguyen, who is often described as friendly, professional, and efficient.
- Modern equipment and a welcoming ambience that enhances patient comfort.
- Thorough and detailed examinations, ensuring all aspects of dental health are meticulously checked.
- Excellent communication from reception to the dental team, making booking and follow-up a breeze.
Patients feel well cared for and appreciate the team's dedication to their comfort and satisfaction. Many have noted how the calming environment and professional handling of procedures have alleviated worries typically associated with dental visits. Overall, nib Dental Care Centre Brisbane is highly recommended for anyone seeking quality dental care.
Services and Treatments
nib Dental Care Centre Brisbane: Reviews
Fantastic experience: Fantastic service, excellent treatment and very professional. Would not hesitate to recommend !
Hi Glenn,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at nib Dental Care Centre Brisbane. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: Highly skilled professionals and exceptional service. Equipment is amazing. Great ambience. Highly recommended .
Hi Naseema,
We're so grateful for your kind words about the care you received at our nib Dental Care Centre Brisbane. It's wonderful to know our service is making a difference. Thanks for choosing us, and we can't wait to see you again soon.
Fantastic experience: Got my checkup and clean + fillings done by Dr. Jack Cheung, i was nervous about the fillings as they were on my front teeth but his work is as perfect as it can get. my teeth look natural and i am v happy with his care. Highly recommend!
Hi Shreyaa, this positive review made our day!
Thank you for sharing your satisfaction with the service you received at our nib Dental Care Centre Brisbane. We're dedicated to providing exceptional care, and your feedback shows that we're on the right track.
We appreciate your support and look forward to seeing you at the next visit.
Fantastic experience: Dr. Jack Cheung was really professional and friendly, always explained things clearly and gave me multiple options. He worked seamlessly with his assistant, and she was great too.
Hi and thank you! Your positive feedback truly means a lot to us. We're thrilled to have met your expectations at our nib Dental Care Centre. If there's anything specific you loved about your visit, we'd love to hear more. Please feel free to contact us at [email protected].
Thanks for choosing us, we can't wait to make your next visit just as great.
Positive experience: I went to NIB Dental in Sydney and the service was excellent. At NIB Dental Brisbane I tried a couple of dentists and found had one who was great but she left and I was provided with no information, just bumped to another dentist. They are constantly calling during work hours to change appointments, they seem to want to change every appointment that you’ve set. They send multiple messages to confirm and then reconfirm appointments. I confirmed a Saturday appointment twice via SMS only to arrive and the appointment was cancelled for no reason. Fortunately another dentist was able to fit me in. Real mixed bag.
Hi Peter,
Thank you for sharing your feedback with us.
We’re dedicated to improvement, and we’d love to find out more about your recent experience – if you would like to let us know please email us at [email protected] so we can discuss it further.
Fantastic experience: Thank you to Dr Sonia Sangwan and her team who made my wisdom teeth extraction as painless as possible and was over so quickly! She was even kind enough to remove my sutures weeks after at no extra cost for my comfort. Much appreciated!
Hi Shelby,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our nib Dental Care Centre Brisbane. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: I saw Dr Sonia for the past 12 months undergoing invisalign, the results are amazing, she guided me through the various options, presented the predicted results, the treatment was completed in the most part within 9 months. Any concerns or questions were resolved and the treatment cost what was presented to me at the beginning of the treatment. I am very pleased with the results and service. Thank you Dr Sonia and Ivania for everything.
Hi Devin,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our NIB Brisbane Centre We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: Dr Diane is so great and caring and so knowledgeable she is so friendly so makes me feel more relaxed which I like as have not had this with other dentists
Hi Christine,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our nib Dental Care Centre Brisbane. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: fantastic service and serious dentist and stuff very pro.
Hi Gustavo,
We're so grateful for your kind words about the care you received at our nib Dental Care Centre Brisbane. It's wonderful to know our service is making a difference. Thanks for choosing us, and we can't wait to see you again soon.
Fantastic experience: Awesome service and friendly staff
Hi Carlo,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our nib Dental Care Centre Brisbane. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: All very professional and prompt service
Hi and thank you! Your positive feedback truly means a lot to us. We're thrilled to have met your expectations at our Brisbane Centre. If there's anything specific you loved about your visit, we'd love to hear more. Please feel free to contact us at [email protected].
Thanks for choosing us, we can't wait to make your next visit just as great.
Fantastic experience: Dr Diane Nguyen is very friendly and puts you at ease. Have been here several times now and always had a good experience. Regular checkups are a breeze and she did a great job with my crowns. Booking is easy online with great communication from all the team
Hi John, this positive review made our day!
Thank you for sharing your satisfaction with the service you received at our nib Dental Care Brisbane Centre. We're dedicated to providing exceptional care, and your feedback shows that we're on the right track.
We appreciate your support and look forward to seeing you at the next visit.
Fantastic experience: Great patient experience while doing dental & eye check-up.
Hi Deepak,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our NIB Brisbane Centre. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: I have seen Dr Rashmi Kodoth twice, once for a general checkup and today to get my tooth prepared for a crown. At a previous dentist, I had a panic attack in the chair and now I seem to be susceptible to anxiety at the dentist. Unfortunately, today, I had a panic attack in the chair and Dr Kodoth could not have been more kind and supportive. I’m a late 30s woman, crying in the dentist office and was so embarrassed. However, she was so lovely and gentle with me - she even put on my favourite music to help calm me. It wouldn’t have been easy for her to work to the soothing sounds of My Chemical Romance! I really appreciate her care and patience. Very glad to have found her.
Hi Cassandra, this positive review made our day!
Thank you for sharing your satisfaction with the service you received at our NIB Brisbane Centre. We're dedicated to providing exceptional care, and your feedback shows that we're on the right track.
We appreciate your support and look forward to seeing you at the next visit.
Fantastic experience: Dr Diane Nguyen is very friendly, efficient and professional. The booking process is easy and the staff at the clinic are great. I thoroughly recommend this clinic.
Hi John,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our nib Dental Care Brisbane Centre. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: Great dentist and people at reception. Can’t go wrong really
Hi Costa,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our NIB Brisbane Centre. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: Dr. Diane Nguyen is very attentive with children. She examined and cleaned my children's teeth carefully. She also gave them toys after the check-up and created a calming atmosphere that helped them feel less afraid of visiting the dentist.
Hi and thank you! Your positive feedback truly means a lot to us. We're thrilled to have met your expectations at our NIB Brisbane Centre. If there's anything specific you loved about your visit, we'd love to hear more. Please feel free to contact us at [email protected].
Thanks for choosing us, we can't wait to make your next visit just as great.
Fantastic experience: I had an outstanding experience at this dental practice with Dr. Diane Nguyen. From the moment I booked my appointment, I was impressed by the level of care and professionalism. Dr. Nguyen reached out to me a day before the appointment to recommend some scans, which allowed her to pinpoint the exact cause of my discomfort and plan the best course of action. During my visit, she performed three fillings with exceptional skill. The whole process was remarkably smooth and comfortable. Dr. Nguyen played relaxing music throughout the treatment, which truly made a difference and turned what could have been an uncomfortable experience into a pleasant one—even with the drilling involved! The attention to detail, thoughtful communication, and overall quality of care were top-notch. I highly recommend Dr. Diane Nguyen for anyone seeking outstanding dental care. Five stars all the way!
Hi and thank you! Your positive feedback truly means a lot to us. We're thrilled to have met your expectations at our NIB Brisbane Centre. If there's anything specific you loved about your visit, we'd love to hear more. Please feel free to contact us at [email protected].
Thanks for choosing us, we can't wait to make your next visit just as great.
Fantastic experience: Great , efficient and reliable, very professional
Hi there,
We're so grateful for your kind words about the care you received at our nib Dental Care Brisbane centre. It's wonderful to know our service is making a difference. Thanks for choosing us, and we can't wait to see you again soon.
Fantastic experience: I have been seeing Dr. Diane Nguyen for many years now, and she has been fantastic. She has taken care of many cleans, check ups and wisdom teeth removal. More recently she recommended I get clear aligners to fix bite issues and TMJ symptoms. She did an amazing job at fitting them and I am seeing great results. She always provides a professional service and it is always a joy seeing her. The team are also very friendly. I highly recommend!!
Hi Hayden,
We're so grateful for your kind words about the care you received at our nib Brisbane centre. It's wonderful to know our service is making a difference. Thanks for choosing us, and we can't wait to see you again soon.
Negative experience: The worst experience ever, dentist was the most unprofessional, incompetent and I was left with a cheek literally drilled in multiple areas. Last appointment of the day, Dentist was not present or speaking to me. While carrying out a clean with a very sharp instrument, stabbed my gum and said nothing, no sorry, no accountability, nothing. It required antibiotics and I was left in pain for many days. The Dentist bolted out after the appointment, with myself left to pay in full after having excessive damage to my inner right side of my mouth. The Dentist should be banned, mistakes happen, own it, you’ve demanded payment after inflicting an injury that took weeks to heal. Disgusting service and please avoid appointments on a Friday afternoon, end of day. The Dentist is clearly a child in a man’s body with no aptitude of responsibility, not acknowledging his error.
Hi there, this feedback is important to us, and we're sorry to hear about your experience.
To understand your concerns better, can you please email us at [email protected]?
We would like to work towards resolving this matter and improving our patient experience for you in the future.
Fantastic experience: Dr Diane Nguyen is clear and helpful, and is a very good communicator. She is a careful and skilful dentist who takes the fear and pain out of her patients' visits. I regret not meeting her many years before I did as I am sure she would have been able to help me prevent many of the dental problems I have experienced.
Hi Jock,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our NIB Brisbane Centre. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: Dr. Huy was very knowledgeable and really helpful in providing care for my teeth. I appreciate the extra mile he has gone through to try and explain the procedures that need to be done to again get my teeths back in shape. I will be coming back because of the really positive atmosphere I have felt in the clinic. Kudos to the team!
Negative experience: Extremely annoyed as I drove all the way in here today Saturday 3:30 pm to pick up my glasses, this is the time I always come after work and the store is always open! After driving all the way here I am told they have decided to close at 2 pm with absolutely no notice! There’s nothing on Google saying they are now close at 2 pm! Nib needs to be more professional and caring towards their customers especially when they decide to change hours and not care about those faithful customers that have taken the time to drive all the way in from the suburbs as they don’t have any suburban store! Getting my glasses from Brisbane city store has always been a pain in the neck and extremely inconvenient, for those that don’t live in the city, the distance to drive in the lack of parking! This has topped it off for me today. from now on I won’t be getting my glasses from NIB I will be going to my local shopping centre which is very convenient and reliable.
Hi Kim, this feedback is important to us, and we're sorry to hear about your experience.
To understand your concerns better, can you please email us at [email protected]?
We would like to work towards resolving this matter and improving our patient experience for you in the future.
Positive experience: Team is good at looking after customer concerns but they should be more upfront and transparent with pricing prior to procedure to avoid inconvenience.
Fantastic experience: Friendly staff and professional service, would highly recommend
Hi there, this positive review made our day!
Thank you for sharing your satisfaction with the service you received at our NIB Brisbane Centre. We're dedicated to providing exceptional care, and your feedback shows that we're on the right track.
We appreciate your support and look forward to seeing you at the next visit.
Fantastic experience: Friendly and Professional
Hi Rudi,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our NIB Centre Brisbane. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: The overall experience is always good.
Hi Pankaj,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our NIB Brisbane centre. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: Fast, kind, and through service. Highly recommend!
Hi Jonny,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our NIB Brisbane centre. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Fantastic experience: Dr Tang is the best dentist I have ever had. He is professional and educational. A very satisfactory experience
Hi Helena, this positive review made our day!
Thank you for sharing your satisfaction with the service you received at our Brisbane Centre. We're dedicated to providing exceptional care, and your feedback shows that we're on the right track.
We appreciate your support and look forward to seeing you at the next visit.
Fantastic experience: My Dentist, Dr. Diane Nguyen gave extensive and honest advice. She worked quick and surprisingly the whole thing was painless. Reception ladies have the best personality.
Hi Jen,
Your positive feedback has brightened our day. Thanks for letting us know about your experience at our Brisbane Centre. We're delighted to hear that we met your expectations.
We’re looking forward to your next visit!
Positive experience: Nib dental care centre, services are great, starting with reception. Dental services are even better. The only negative side of all this is the location. Parking is nearby but often full. If you are being dropped off there is absolutely no place you can get dropped off legally. If you are going to have just a regular clean or a small filling then it’s ok, anything that requires anastetics then it becomes a problem with transport. That’s all I can say.
Hi Jim, thanks for your feedback.
We value patient experience at CENTRE NAME and apologise for any inconvenience. Could you kindly reach out to us at [email protected]?
We're committed to taking on your feedback and ensuring a better experience for you in the future.
Fantastic experience: I had a broken front tooth for over 2 years, it did not look aesthetically pleasin and I couldn't bite on my front tooth for a long time. I had an appointment with Dr Diane Nguyen. She suggested that the tooth could be replaced with a crown and it will be a simple procedure. in just a few appointments I got my tooth back and it looks very natural just the like how it used to look before it broke. Dr Diane was so sweet through the procedure and explained everything thoroughly. The procedure was mildly painful. I'm so happy with the results.
Hi Abdulla, this positive review made our day!
Thank you for sharing your satisfaction with the service you received at our Brisbane Centre. We're dedicated to providing exceptional care, and your feedback shows that we're on the right track.
We appreciate your support and look forward to seeing you at the next visit.
Fantastic experience: Dr. Diane Nguyen is one excellent professional, super patient and straightforward. Thanks for your help! Super happy with the results.
Fantastic experience: Excellent experience
Fantastic experience: Professional. Excellent service. You literally get MORE, FREE services back, than you paid for.
Fantastic experience: Dr Diane recently made my smile whole again with two crowns on my front teeth. Dr Diane didn’t settle for anything less than perfect and took great time and care to ensure I was happy with the outcome. I highly recommend her and the dental practice.
Fantastic experience: I've been here a few times over the last year or two. The two dentists I've seen have always been friendly, informative and more importantly, highly professional. The reception staff are lovely.
Fantastic experience: Saw Dr Diane Nguyen for a tooth implant who was very professional and caring. She regularly contacted me post procedure to see how I was going. Explained the whole process along the way which was very reassuring. Colour match was spot on and I thoroughly recommend her expertise. It was a great experience! Thank you to the support team as well.
Fantastic experience: Very thorough examination would highly recommend Dr H Tang he was indepth and explained the entire process then we talked through a plan 10/10
Fantastic experience: I have been receiving excellent services from NIB Dental Care Centre Brisbane for almost 2 years now. From cleaning, to pasta, to my Ortho experience, Doc Diane Nguyen has been the nicest, kindest most reliable dentist who always looks after their client’s welfare during and after each treatment (especially the ortho treatment I’ve had) and I can say that I am satisfied. She explained everything thoroughly and gives advice. I felt comfortable throughout the entire treatment process. Also, the staff were all friendly and helpful as well. The center is well equipped with modern facilities and location is very good. Overall, the service was top-notch, and I always left with positive experience. Highly recommended for all dental needs! (Look for Doc Diane Nguyen for anyone seekinh excellent dental care! :) )
Fantastic experience: Dr.Huy is absolutely amazing. I have been to the Dentist many years but this dentist is outstanding and also Nas and Raj at reception are the most lovely and caring and I was well looked after.
Fantastic experience: Highly recommend Dr. Diane Nguyen
Fantastic experience: Seeing Dr Diane Nguyen is always a pleasure. She is professional, friendly, looks after my teeth well, and answers all my questions. I have been seeing her for several years now and hope to continue under her care. The Dental Centre is in an easy to get to location in the city. The reception staff are always friendly.
Fantastic experience: The staff are always friendly caring
Hi there, you’ve made our day. Thank you for taking the time to tell us how impressed you were with the service you received at our centre. We take pride in providing our patients with an exceptional service and we’re thrilled to hear you agree. We look forward to welcoming you again. Yours sincerely, Pacific Smiles Dental
Fantastic experience: Best spot in the City to take care of your health !!
Fantastic experience: Dr. Tang is informative and skilled. He provided a treatment plan for my teeth requiring attention.
Fantastic experience: I can't speak highly enough about Jasmine Right at NIB Health Insurance! She went above and beyond to assist me, demonstrating an impressive level of expertise and a genuine commitment to customer satisfaction. Her friendly demeanor and clear communication made the entire experience not only stress-free but surprisingly enjoyable. Kudos to Jasmine for delivering exceptional service! It was a pleasure to talk to you today on the phone. Hope this message finds you well. Angelica
Fantastic experience: Great attention. People working there are super friendly and helped me fix my glasses in no time. I'm super happy with their customer service
Fantastic experience: Professional and caring for patients
Fantastic experience: They care, Dr Diane is amazing
Fantastic experience: Cannot rate Dr Diane highly enough. She has an incredibly caring, yet funny nature, is very personable, yet professional and just knows her stuff. I trusted her implicitly when it came to my cosmetic dentistry and I’m so thrilled with the results. She has a skill that can’t be taught, similar to a hairdresser that just knows a cut and colour that will suit your face shape, complexion and surrounding features, Dr Diane has an eye for aesthetics. It’s so important when it comes to people’s smiles. She’s also a really calming soul so if you are nervous about the dentist, she’s your lady!
Fantastic experience: I have been a patient of Dr. Diane Nguyen at nib Dental Care Centre Brisbane for the past year and I am very satisfied with the service and the outcomes. Dr. Diane Nguyen has performed several dental procedures for me, including wisdom teeth extraction, fillings and regular check-ups and cleans. She has demonstrated professionalism, gentleness and care throughout each visit. She has explained everything clearly and ensured my comfort during the process. She has also provided me with useful advice on how to maintain my oral health after the treatments. I have experienced minimal pain or discomfort during or after the procedures. Dr. Diane Nguyen is a highly competent and experienced dentist and I have full confidence in her. I strongly recommend nib Dental Care Centre Brisbane and Dr. Diane Nguyen to anyone seeking quality dental care. They are the best in the industry and they will look after you well.
Fantastic experience: My dentist was Dr. Diane Nguyen. She was very courteous and professional. She explained what she was going to and also the results of the clean and subsequent X-ray. She was very gentle and careful. Highly recommended.
Fantastic experience: Dr. Diane Nguyen (NIB Dental Care Centre Brisbane) is very efficient and was reachable whenever I needed to speak to her with my concerns when I came in for an emergency wisdom tooth surgery. Dr Diane is very patient and gentle and I highly recommend her.
Fantastic experience: Dr Diane was great. Took great care, considerate and efficient.
Fantastic experience: I had a great experience here! Dr. Li-Chen Yang is an amazing dentist who made me feel very calm. I appreciated the follow up phone call the day after to check on me after my procedure as well. I have never felt more relaxed with drills in my mouth than when i have Dr. Li-Chen Yang in charge! Thank you!
Negative experience: Don’t recommend at all, they called to confirm my booking a week prior to my appointment which I did. They then called me the day before and I missed the call, they didn’t leave a voicemail and didn’t send a follow up text. I didn’t call back as I didn’t recognise the number and there was no voicemail. I arrived in the morning to find that my appointment had been cancelled (also no message confirmation of this). The cleans are also so quick and terrible, you could do more with your own toothbrush. I’ll be cancelling my NIB insurance as it is far inferior to other providers.
Fantastic experience: Dental and Optical...fantastic!
Positive experience: Very caring service. You are totally looked after and informed of both progress and dental condition
Fantastic experience: Dr Diane is the best dentist, amazing knowledge and great with kids!
Negative experience: This clinic used to be great but the standard of care has been dropping since Dr. Tab Prakash left mid 2022. I agree with other reviewers that dentists and hygienists joining this clinic don't have much experience. The dentist who treated me last time looked like she was in her mid twenties! I had a check up & clean and was in and out of the chair in 8 minutes! Usually my appointments take at least 20 minutes. Don't know why they're rushing appointments because they were running on time and no patients were waiting when I left. Unfortunately there's only one NIB Dental Clinic in Brisbane but I think it's worth finding another dental practice you have confidence in and just paying the gap.
Fantastic experience: Efficiency, friendliness and cleanliness 10/10. I love how i turn up on my appointment and I get what I need to get done straight away without delays. They don’t mock around and still maintain being friendly. I’m thankful for Dr Lakra and her assistant and also to the receptionist who looked after me on my visit. Thank you and bless you! ☺️
Hi there, you’ve made our day. Thank you for taking the time to tell us how impressed you were with the service you received at our centre. We take pride in providing our patients with an exceptional service and we’re thrilled to hear you agree. We look forward to welcoming you again. Yours sincerely, Pacific Smiles Dental
Negative experience: Absolute nightmare. My teeth were feeling fine, no pain. Then this dentist told me I needed a filling replacement. Simple procedure she said. She didn't use anaesthetic and it hurt like hell. Then I had pain with it afterwards when eating. I've since gone to a new dentist who attempted to fix it but now has discovered the tooth has likely been cracked and I'll need root canal surgery. I'm absolutely terrified. Don't go here.
Negative experience: I went for a routine teeth clean but it was not in the least thorough and I was done in 20 minutes. I do a better job with a toothbrush. It left me bitterly disappointed. And parking is a major issue being in the CBD.
Hi Christiaan,
Thank you for taking the time to tell us about your recent visit to our centre. Patient satisfaction is everything, and we’d like the opportunity to make it right.
Please email us at [email protected] with your preferred method of contact and a member of our team will be in touch soon. We look forward to discussing your experience further.
Yours sincerely, Pacific Smiles Dental
Negative experience: I had come here for years due to NIB insurance. I thought they did a fine job cleaning my teeth and dentists were nice but now I know they are not thorough or knowledgeable dentists, dismissing patient concerns casually so that you trust them but they don't know what they're talking about. I went there and specifically asked if my orthodontic wire retainer had lifted and they said no. I could feel it was different with my tongue but they insisted it was fine. A year later I've gone to another dentist and yes it detached some time ago and now my teeth have moved so I would have to have braces again to fix this!! Thanks a lot!! ALSO I had a non-urgent routine x-ray when I told the dentist I could be pregnant and he dismissed this casually that it's not much dose but didn't offer me a lap shield or anything. Turns out I was pregnant so my baby was exposed unnecessarily. I've never had a tooth decay issue so he could have easily postponed the x-ray or provided more caring advice.
Hi Hannah,
Thank you for taking the time to tell us about your recent visit to our centre. Patient satisfaction is everything, and we’d like the opportunity to make it right.
Please email us at [email protected] with your preferred method of contact and a member of our team will be in touch soon. We look forward to discussing your experience further.
Yours sincerely, Pacific Smiles Dental
Fantastic experience: Good service. Dr Anina De Vries is passionate and professional.
Hi Jim, you’ve made our day. Thank you for taking the time to tell us how impressed you were with the service you received at our centre. We take pride in providing our patients with an exceptional service and we’re thrilled to hear you agree. We look forward to welcoming you again. Yours sincerely, Pacific Smiles Dental
Fantastic experience: Dr D Nguyen was amazing. I had a new crown put in and she made me feel very comfortable, was very professional and I am very happy with the result. Would highly recommend.
Hi there, you’ve made our day. Thank you for taking the time to tell us how impressed you were with the service you received at our centre. We take pride in providing our patients with an exceptional service and we’re thrilled to hear you agree. We look forward to welcoming you again. Yours sincerely, Pacific Smiles Dental
Negative experience: I do not recommend at all, just go somewhere else! Even tried to make me sign a waiver after the work was done because I am not happy with the end result and having problems.
Hi there,
Thank you for taking the time to tell us about your recent visit to our centre. Patient satisfaction is everything, and we’d like the opportunity to make it right.
Please email us at [email protected] with your preferred method of contact and a member of our team will be in touch soon. We look forward to discussing your experience further.
Yours sincerely, Pacific Smiles Dental
Negative experience: NIB Int student insurance can not even cover $180 simple GP health check, Do not think they are worth to spend time. Reference Number - 3653873
Hi Ibr,
Thank you for taking the time to tell us about your recent visit to our centre. Patient satisfaction is everything, and we’d like the opportunity to make it right.
Please email us at [email protected] with your preferred method of contact and a member of our team will be in touch soon. We look forward to discussing your experience further.
Yours sincerely, Pacific Smiles Dental
Negative experience: Worst experience ever! I had my wisdom teeth removed by Dr. Renu Lakra and she damage my nerve, my teeth was supposed to be removed by a specialist but she assured me that she had plenty of experience with wisdom tooth close to the nerve, I went to see her to have her reference for the specialist, but she convinced me she could do it, I told her my previous dentist who was at Nib aswell, said that was a very delicate case and just a Specialist should do it. I listened and trust Dr Lakra and let her removed my wisdom tooth, and it’s been the most painful procedure I had to go through, a year later I’m my nerve hasn’t heal, I live with constant pain, a sharp pain in my gum that somedays could be really bad, I take medication for the pain when is unbearable. The worst part is 2 weeks after the procedure I went back to her and told her about the killing pain I was feeling, that my face was still swollen and it didn’t seem normal, she said was totally fine, so she sent me more painkillers and said will follow up in a week, which never happened. I had to find another dentist, who told me and explained the damage she had done in my nerve. Would never recommend this place.
Hi There Maria, Thank you for taking the time to tell us about your recent visit to our centre. Patient satisfaction is everything, and we’d like the opportunity to make it right. Please email us at [email protected] with your preferred method of contact and a member of our team will be in touch soon. We look forward to discussing your experience further. Yours sincerely, Pacific Smiles Dental
Negative experience: Sent my partner here for a mouthguard as he grinds his teeth very loudly while sleeping and I'm worried he's going to further damage them (they have already been worn down). Not only did the dentist not address this, she claimed she could not find any evidence of grinding, despite the enamel on the top of his teeth being damaged, and the fact that I have witnessed it personally. His treatment was also not covered by his insurance with nib. We will be going elsewhere to a hopefully more competent dentist.
Hi There,
Thank you for taking the time to tell us about your recent visit to our centre. Patient satisfaction is everything, and we’d like the opportunity to make it right.
Please email us at [email protected] with your preferred method of contact and a member of our team will be in touch soon. We look forward to discussing your experience further.
Yours sincerely, nib Dental
Negative experience: I made the mistake of making a dental plan with them reasonably priced with good benefits, however first when I used the free cleaning for the first time the dentist took literally 15min, but ok I didn't take too much into consideration, I got a caries and had to start To treat it was then that the problems started, every time I went there they changed dentists and I always insisted on going with the same one, but it was always different. In short, after using all my credits and what I paid, they couldn't fix the tooth and I went to see a private dentist where I started a proper treatment and I will spend a lot more to fix the damage they did.
Hi There,
Thank you for taking the time to tell us about your recent visit to our centre. Patient satisfaction is everything, and we’d like the opportunity to make it right.
Please email us at [email protected] with your preferred method of contact and a member of our team will be in touch soon. We look forward to discussing your experience further.
Yours sincerely, nib Dental
Positive experience: Great team, NIB covered all xrays and the clean See you again.
Hi There,
You’ve made our day. Thank you for taking the time to tell us how impressed you were with the service you received at our centre. We take pride in providing our patients with an exceptional service and we’re thrilled to hear you agree.
We look forward to welcoming you again.
Yours sincerely, nib Dental
Negative experience: I booked a dental appointment over a week in advance with Dr Morgado through the NIB website and received immediate email confirmation on booking, then a reminder the day before. I had rearranged other commitments for this appointment and traveled an hour into the CBD for it. Only to be told when I arrived that they were having 'system issues' and I had no appointment. I showed them their own emails confirming the appointment but to no avail. They did offer another 5 hours later but that wasn't convenient so I'll go elsewhere. Very poor service from a massive company like NIB. Beware their 'system issues' if you book online!
Hi David,
Thank you for taking the time to tell us about your recent visit to our centre. Patient satisfaction is everything, and we’d like the opportunity to make it right.
Please email us at [email protected] with your preferred method of contact and a member of our team will be in touch soon. We look forward to discussing your experience further.
Yours sincerely, nib Dental
Negative experience: I keep getting emails from nib offering deals, to join..I am not interested as I have cover and have been with current heath cover company for 18 years, I get 2-3 a day, there is no unsubscribe, and I have never had any contact with them ever, So I call, YOU guess it automated, on hold 25 mins twice, IF THIS IS HOW YOU TREAT POTENTIAL NEW CUSTOMERS NIB, ITS WRONG AND VERY TYPICAL OF BIG SCAMING BUSINESS TODAY.. WARNING..WARNING stay away from this health insurance company..Garry
Fantastic experience: I had an appointment with Dr Kim and I would definitely recommend . Full check up and clean and with every explinations.
Hi Floriane,
Thank you for taking the time to give us such positive feedback. Patient satisfaction means everything to us, so we really appreciate hearing about your experience.
We look forward to seeing you (and your teeth) again.
Yours sincerely, nib Dental
Fantastic experience: Amazing service. Receptionist Ramoli was really willing to help. Everyone was professional and kind. The place was busy with people who booked, but everyone was doing their job quickly while stay kind to customers. I was very happy with my first time check up, doctor Rene was very nice as well.
Hi Yoon,
Thank you for taking the time to give us such positive feedback. Patient satisfaction means everything to us, so we really appreciate hearing about your experience.
We look forward to seeing you (and your teeth) again.
Yours sincerely, nib Dental
Fantastic experience: Maggie is super friendly, helpful and professional. Highly recommended.
Hi Cindy, Thank you for taking the time to provide us with feedback. We’re delighted to hear you had a rewarding experience at our centre. We look forward to welcoming you again. Yours sincerely, nib Dental
Fantastic experience: Had the most wonderful experience at the red bank plains store , Dr Manas Hamal treated my partner and he was amazing .Thank you to the team their .
Hi Steve,
Thank you for taking the time to provide us with feedback. We’re delighted to hear you had a rewarding experience at our Brisbane centre.
We look forward to welcoming you again.
Yours sincerely, nib Dental
Fantastic experience: Dr Renu Lakra helped me following an accident and I have been going back regularly since. I highly recommend Dr Lakra as a skilled and friendly dentist.
Hi Daniel,
Thank you for taking the time to provide us with feedback. We’re delighted to hear you had a rewarding experience at our Ringwood centre.
We look forward to welcoming you again.
Yours sincerely,
nib Dental Care
Fantastic experience: Very good service
Hi Coco,
Thank you for taking the time to give us such positive feedback. Patient satisfaction means everything to us, so we really appreciate hearing about your experience.
We look forward to seeing you (and your teeth) again.
Yours sincerely, nib Dental Care Centre
Negative experience: NIB stopped taking my elderly mothers Health insurance payments, then lied saying the bank had declined the payment They then told another lie saying they had contacted her via email to tell her the payment was declined! No such emails exist If my mother wasn’t fully aware of the payments going out of her bank account she never would have picked up the fact that her policy had lapsed through the lies of the company themselves When I sent a complaint email explaining all this I got very little back Just an vague email saying they haven’t been successful in contacting me I don’t have any voicemails suggesting they were trying to contact me at all! I do not trust this company I do not trust their call centre liars Beware! Especially if you have elderly parents Keep checking that their policy is up to date Very angry at the deceit
Fantastic experience: Dr Jess Soden is fantastic - she's the only dentist I've ever made regular appointments with. She's personable and makes the dental experience as 'enjoyable' as going to the dentist can be!
Fantastic experience: Great dental practice with friendly and professional service. Dr Andrew Fleming is fantastic to deal with and I am so happy to have found him. I was treated with care and respect, and everything was explained thoroughly to me. - Highly recommended
Hi Julia,
Thank you for taking the time to provide us with feedback. We’re delighted to hear you had a rewarding experience at our Brisbane centre.
We look forward to welcoming you again.
Yours sincerely,
nib Dental
Fantastic experience: I've seen Andrew Fleming 3 times now for different procedures and could not be happier. Great dentist! (did I just say that?)
Fantastic experience: Optometrist is lovely and very friendly
Fantastic experience: Had my check-up and clean done yesterday with Dr Andrew Fleming and the service was amazing! Most thorough check-up I think anyone has ever done for me, and my teeth feel great after the clean. The whole team was very welcoming and friendly, and the best part was I didn't have to pay a cent out of pocket after they swiped my health fund card! Will definitely be back in 6 months - Thanks Dr Fleming and team
Fantastic experience: Peta & reception girls are super efficient. Fantastic service, great dentists with realistic fees. No gap payable preventative if you have Priv Health Cover ! Amazing !
Fantastic experience: Great comprehensive service with a highly professional and detailed clean and oral inspection. Quick and efficient. Great personality and manner. Very happy indeed.
Negative experience: A nasty experience with a non disclosed Graduate Dentist charging full rates (as is the business model with 'Pacific Smiles Group') Super rushed service for 2x fillings - both of which fell out not long after procedure Dentist was coaching dental assistant (a different one on each my three visits) on how to perform proceedures 'quickly' Dentist convinced me to have an extraction which led to a painful & very unpleasant dry socket. She charged to later treat the dry socket that was likely caused by her inexperience. I've since found a quality, independent & established dental practice and have learnt (the hard way) to steer clear of these franchised dental centres. Avoid like the plague
Negative experience: Went there to fix my molar which got chapped. They suggested me to get a porcelain inlay. It costed me around 1k+ because i did not have medicare. However, the dentist is too young, the inlay caused some infection on my root canal. I went back a couple of times to be told that i need to floss more. Eventually i went to another dentist, he found out i have infection on the root canal. I removed the inlay entirely and clean the root canal, anti bacterial and stuffs.. Not too recommended if you have a complicated problem.
Fantastic experience: Had my wisdom tooth removed here and have to say it was the easiest procedure I've ever had. Dentist was very reassuring and friendly, even when I had to stop after initial anaesthetic he was very willing to just wait and chat until I felt better. Also, cheap fees and really lovely receptionist as well. Perfect experience (as much as someone yanking your teeth out can be).
Fantastic experience: I can safely say this was the best dental experience I have had. The dentist kept me calm and was making jokes the entire time. They go above and beyond for you
Fantastic experience: If you have to pay someone to drill a hole in your head you can't go past the awesome people at Pacific Smiles. They are friendly, professional and had a blow torch. Double plus good.
Negative experience: Paid $280 for three X-Rays and no solution to my pain. Had to pay another $240 the following day at another dentist who picked up the problem in less than 5 minutes.
Negative experience: Had a routine checkup and clean with this dental practice. It took only 5 minutes to finish this procedure. The dentist I saw was very unhelpful and just wanted to rush me out of chair. I only attended this practice because of the no gap promotion they advertised but I wasted my time and very unsatisfied. I will go back to my old dentist though they charge me the gap. Very unsatisfied with them!!!
Fantastic experience: By far the best dental centre I have been to, Pacific Smiles lived up to my expectations and more. They are a professional dental centre for a strong passion for there patients. I went in to try out for the No Gap Offer for a discounted service I received 5* treatment, Dr Kathy Yang is gentle knowledgeable and humorous which is what I would want in a services, Kudos to the Girls and there new practice in the city. Welcoming, Excellent Time Scale and made me feel at ease we all feel abit nervous as adults. I will expect them to be very successful in the new future and with a bright team, I would hope for nothing less. See you in 6 Months !!!
Fantastic experience: The best dentist experience of my entire life. Extremely satisfied!!!!
Fantastic experience: My partner and I had an appointment with Dr Yang for a general checkup including examination, x-ray, cleaning and fluoride application (all covered under our insurance). We were both a little anxious reading the previous review but there was no need! She was extremely friendly, thorough and informative and we were both more than pleased when we left. We couldn't recommend her more!
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