Pacific Smiles Dental Mount Gravatt

Fantastic experience: This is a really great dentist practice the staff are nice and the dentist are really professional caring

Fantastic experience: Dr. Jack Al-Saka is top class! Made me feel so at ease from start to finish. I have some trauma from the Dentist as a child and this guy made it more than comfortable! If you are a bit nervous about dental work, Jack is your man! Class act!

Fantastic experience: Excellent service very caring and extremely knowledgeable helpful and friendly

Negative experience: I just had the worst teeth-cleaning experience ever. The dentist, Jack, spent less than five minutes cleaning my teeth. I walked into his office at 12:10 pm, and by 12:20 pm the entire appointment was over. I raised my concerns with the receptionist and paid the $184 bill at 12:35 pm. When I told the dentist that five minutes isn’t enough time to properly clean someone’s teeth, he replied that he believed my teeth were already clean and didn’t need more work. Someone is just trying to do minimum and thinking they can get by without any work ethic. I do think I have the responsibility to let more know my very bad experience so that more people treat their work more seriously.

Fantastic experience: Rozita is the best dentist I’ve ever met.

Negative experience: DISAPPOINTING!!!!! This clinic doesnt bother to pick up calls, and if you leave a voicemail no call back. Went in once for an enquiry(probably a tuesday or wednesday) and the receptionist had no clue wat she was doing. couldnt understand me at all. Felt like she had 0 training... no idea why they hire someone who clearly isn’t competent enough for this job. think it was a south asian woman.

Negative experience: So Terrible if you want bad experience in your life you can try

Negative experience: Had few fillings and dentist left material on teeth. I must say worst dentist I have ever been too. Seems it was a student just out of college. Also her helper dropped everything on the floor . Was a disaster . My partner said I should go back and get my teeth fixed . I’m to scared too. If you want to be scared for rest of life then go here. My re commendation to find alternate dentist. Terrible.

Fantastic experience: kind dentist and good services

Fantastic experience: I needed an urgent appointment today after sustaining a tooth fracture whilst overseas. I was able to book today (first day back from holidays) with Dr Al-Saka. Not only did I appreciate being able to attend on a weekend, the reception staff, dental hygienist, and Dr Al-Saka were incredibly professional. Dr Al-Saka made a comprehensive clinical assessment, x-ray, cool test, and then proceeded to outline my options. Importantly, he offered his professional opinion regarding what he thought would be the next best course of action and next steps should this repair fail. As a healthcare professional I know the importance of good communication and I was suitably impressed by Dr Al-Saka today. This is similar to my last visit where I was also impressed by Dr Annalene. As a result, I will now move all my regular checkups to Pacific Smiles Dental (Upper Mount Gravatt) and highly recommend it to friends, family, and colleagues.

Fantastic experience: Dr. Yu Jin Park is amazing at what she does, thank you!

Negative experience: Very disappointed to a dentist named Jerermy Sheng！ During the dental filling procedure, the dentist improperly operated the electric instrument and hit my mother's tongue (her head definitely did not move), causing immediate bleeding and a split wound. Shockingly, he downplayed the incident and did not provide any treatment for the wound, nor did he apologize proactively—likely because acknowledging it and offering proper care would imply severity and consequences for him. Only after my mother cried out in pain and I pressed him did he casually say "sorry," using gauze to barely stop the bleeding before dismissively claiming it was "fine" and suggesting painkillers if needed. I could have understood an accidental slip, but I cannot forgive his complete lack of remedial action. Furious at his unconcerned attitude, I went to the front desk and demanded another doctor examine my mother. I insisted they document the injury with photos for my records. The second doctor named Jack assessed the wound and determined it required stitches, which made it look far less severe. Thank you.

Fantastic experience: 5 stars for Dr Sylvia Liu. She’s thorough, detailed and she is also so kind and patient.

Positive experience: Male receptionist (south asian appearance) was condescending and dismissive. I experienced this on two separate interactions so this behaviour really should be addressed. Dentists here have always been great - really professional, thorough and never push more treatment than is required.

Fantastic experience: Had a checkup and clean with Dr Annalene Weston on Sunday, she was super amazing! Very patient, helped me feel at ease the whole time and showed me utmost care. The receptionist guy was just as lovely and welcoming from the moment I walked in. Would definitely recommend!

Negative experience: Avoid this place, reception is useless they cancel appointments without notice and will blame you for not responding even when you never received any emails, SMS or missed calls

Fantastic experience: Thanks to Dr. Jack

Fantastic experience: Excellent overall service every time, very convenient location, opening times and appointment availability.

Fantastic experience: Dr. Yu Jin Park was very kind and showed me the X-Ray results on the computer. She also explained everything to me in great detail. Dr. Park explained it well in both English and Korean so I could understand it 100%. All the staff were also very kind. Thank you so much.

Fantastic experience: Dr. Jack was honest and skilfully tried his best to accommodate my request. I went around few clinics because of broken filling. Other two clinics refused to fix it for me saying I need to take the tooth out and do the implant immediately. Dr Jack was the one who fixed it with the post so I could keep the tooth, until it looks worse that I would need an implant later. Real dentist, not just aim for money

Negative experience: Showed up for my appointment after receiving confirmation email as I had an emergency broken tooth Was told at reception sorry we closed the books we can’t help you No call no message Shocking service

Negative experience: My kid did not get floride treatment excuse was it's given to kids at age of 10. This is my 3rd child and all my kids get floride treatment since they started seeing dentist. In another location same company didn't use numbing gel to clean teeth when patient clearly said they has sensitive teeth. Waste of money and these are taking short cut in cost cutting. Dentist didn't know how to even deal with a 2 years old. She called a green dinosaur Elmo. Kid was shocked. Didn't make child comfortable. It was indian female dentist. Perhaps other Asian dentist might have done a better job.

Negative experience: I came to my appointment and was told that me dentist went on holidays. I received a reminder on my SMS and email about my appointment. However, on my arrival my appointment was actually canceled without informing me in advance so I don’t waste my time. I took work off for this and urgently needed a check up. I was then offered to wait for the only dentist there for more than three hours at the end of the day or reschedule. NO thanks! I have also sent an email to complaint for an answer but no response.

Positive experience: My daughter and I saw Dr Alfred Li, amazing dentist. His dental assistant looked disengaged and at times "bored:. When it came to the payment, we were left "speechless" of the lack of understanding of the receptionist who kept apologising she was new. When we drove out of the shopping centre she called us to ask to come back since she forgot to take the payment ( and swipe my health care card) Such shame we found a great dentist but the receptionists lack the training to take a payment... considering this is a huge franchise .. why would they not provide proper training to their staff......

Fantastic experience: Everyone was friendly and professional.

Negative experience: Really liked my dentist I had great service and she was kind and trustworthy until my last visit. I suffer from dental anxiety and so I tend to shake during the procedure. During this appointment I had X-rays done and was told I had a fair bit of work to get done. Before the procedure was finished she downed tools and promptly told me she was done working with me as I shook too much and showed me the door. I was terribly disappointed and quite hurt actually as I said earlier I liked her and thought she was a good dentist. I have since tried a number of times to make another appointment with her as she said I needed a lot of work done and I was also told she would continue to work with me however the same receptionist keeps telling me there is no work to be done in my file. Go figure! I was also told a number of times that they would get back to me but they didn’t. I really want to keep using this particular dentist as she is a good dentist and up till now been very kind. I just don’t know what to do. Judy

Fantastic experience: Incredible service that went above and beyond for my emergency wisdom tooth extraction. I was a very nervous, difficult patient (so sorry) but it was fast, completely painless and they treated we so well. Highly recommend Jack Al-Saka Reception staff were also lovely to my partner who was waiting and were so helpful with getting me a last minute appointment on a Sunday. I'm so appreciative

Fantastic experience: Great experience, no pain. Fast and efficient with attention to detail.

Negative experience: I would not recommend Dr Siddiqui. I found him to be very invalidating when I explained that I was allergic to Fluroride ( diagnosed by a Prof of Immunology), - he have me a toothpaste with Fluroride in it to use ( and told me it didn't contain Fluroride when asked), uneducated about the impacts of Ehlers danlos syndrome and mast cell activation on the body and discounted my previous experiences that have left me with severe dental phobia. I would recommend people find another periodontist if they are looking for a professional who is professional, empathic and who listens to their patients. The reception has been a total debacle when it comes to getting appointment times and even details like my phone number correct.

Fantastic experience: Dr S Liu was very lovely, explained everything and was very considerate during the cleaning about if I needed a break. Very happy with reception staff too. Definitely recommend!

Fantastic experience: 很難用語言來形容我的心情！ 今天早上，我鼓起勇氣去看牙醫，我非常緊張來補這顆牙齒, 因為很久以前補的不見了，洞口很大，也有點蛀牙，靠近神經。 Dr Jeremy Sheng 拯救了我的牙齒和心情。過程中，他操作的相當專業，他也很溫柔和細心，耐心和幽默。他讓我知道下一步是什麼，讓我有心理準備，也不那麼緊張，因為我真的是緊張到發抖！他是雙語( 中文和英文）專業牙齒，我碰到最好的 我非常感謝 Dr Jeremy Sheng , 今天我這顆牙補的真好，雖然我是今天才知道他，我還有二顆牙要補，我不再這麽怕了 特別在此分享和感謝

Fantastic experience: I urgently booked an appointment due to a toothache and I can't recommend Dr Jack enough! He explained everything, made sure i was in no pain and gave me sound advice regarding my current filling, etc. Very happy and no more toothache!

Negative experience: I have been a loyal customer of your clinic for the past two years, consistently scheduling bi-annual cleanings, fillings, and visits to the gum specialist as needed. I have always been very satisfied with the care provided by your dentists, who are incredibly attentive and make me feel well looked after. However, I am deeply disappointed and frustrated with my recent crown consultation with Dr. Bilal. The consultation lasted approximately 10 minutes and cost me $180. During the appointment, I made it clear that I wanted a quotation to replace all my crowns, and Dr. Bilal assured me that he would provide one once I sent over the OPG. I promptly sent the OPG to your clinic the very next day, on the 31st of January 2025. Over the past 10 days, I have made multiple follow-up calls and even visited the clinic in person on Saturday, the 8th of February, to inquire about the quotation. The receptionist informed me that Dr. Bilal could not be reached and that the matter would be escalated to the manager on Monday, the 10th of February. When I called again today, I was told that I would need to schedule another appointment with Dr. Bilal, potentially incurring another $180 dollars. This experience has left me feeling undervalued as a loyal customer. I believe I deserve a refund for the initial consultation, as the promised quotation was not delivered despite my efforts to follow up. This situation has made me reconsider whether I should continue my dental care with your clinic or seek services elsewhere. I hope you can address this issue promptly and provide a resolution that reflects the high standard of care I have come to expect from your clinic.

Negative experience: Dentists always seem to be unavailable and for the check-ups I always get rescheduled at the last minute with a different dentist. During my last check-up, the dentist said I needed to get fillings so I set an appointment in December. Since then, the dentist is always unavailable on the days that I book (which the receptionist says that the dentist WORKS on those days) until now it has reached February and I just received a call needing to reschedule to March. At this point, it will reach next year before I receive my fillings. Extremely unprofessional. Also in comparison, their teeth cleaning seems to be less meticulous than other clinics. Do not go here if you do not want to waste your time.

Fantastic experience: Our dentist is very professional and knowledgeable. Very kind and nice to our family. Would highly recommend if you're looking for quality service and an organised dental.

Fantastic experience: Painless and good customer service

Negative experience: I made an appointment for my tooth filling a month ago, but I didn't receive any notification and was told that my appointment was cancelled because the dentist was unavailable. This was a very bad experience. I confirmed again that I didn't receive any reschedule message. My appointment was at 11:30, but they called me at 11:20 to say it was cancelled, and they said it was because I didn't check my email, not their problem! I was already on my way to the dental clinic. This dental clinic needs to seriously consider the work efficiency and service attitude of your employees. It is totally unacceptable and waste customer time!!

Fantastic experience: The Dentist I had today was Dr William Lin, one of the best dentist I have ever had, was very Gentle, explained every step of my procedure, I will definitely recommend

Fantastic experience: Always timely, reminder messages for those who forget like myself. Very professional and kind. My daughter dislikes dentists but they were so friendly and very patient with her, she really likes this one.

Fantastic experience: A warm welcome to a first class facility. I almost look forward to my next treatment.

Fantastic experience: Dr. Suruchi Bhende is very patient! Even though my native language is not English, she patiently explained my dental problems to me. Thanks for Dr. Suruchi Bhende!

Positive experience: Great experience with Dr. S Lee and the receptionist. Will definitely come back. Overall service was worth the money spent.

Negative experience: They can't solve my problem. spending over $900 for one tooth and I am still in pain:) They only want x-ray feeeeeeeeeee

Fantastic experience: So far so good. Great communication great service.

Fantastic experience: Great dentists!!

Negative experience: I was walking past in a bit of a hurry just now @2:30pm Friday 13th September. I made eye contact with the receptionist before entering the store and gave her a smile. As soon as I walked up to the counter, she picked up the phone and answered a call. She looked at me and mouthed, “hold on.” I stood there for a minute or two as she continued not to acknowledge me, so I said, “Don’t worry about it, thank you!” being in a hurry. Waved and zero acknowledgment from her. I would recommend better training for receptionists as they are the first point of contact for potential customers. I unfortunately left with a bad impression of the business and will be going elsewhere in the future for my services.

Fantastic experience: So diligent in her work. Excellent job

Fantastic experience: Great experience!

Fantastic experience: Dr R Pardis and her assistant are really amazing and helpful. I felt extremely comfortable and relaxed during my appointment. Thank you.

Negative experience: Honestly, you should fire the receptionist I think her names Eranka. Absolutely appalling, some of the rudest customer service I’ve seen. Her colleagues are much politer than her. As paying customer, you can’t say ‘it’s your mistake’ without knowing anything. I booked an appointment for my kid on the 6th of July for 5 Aug. After arriving, another receptionist tells me that the booking I made a month prior wasn’t actually filed into the system, just kept in their notes. It was frustrating but what else can you do? I was told to rebook and come back the next day. The next day ,once the treatments finished, they told me I could be eligible for the child dental rebate. I told them that I’m happy to pay the full amount first and sort the Medicare. They said I must call first. I was on the phone with Medicare for over an hour. When I finish the call, there were 3-4 group ppl waiting in front of me and no one at the receptionist. I have to attend another appointment, and there is no one at the receptionist. Today this rude receptionist called me after her colleague called me just 30 mins prior. I told her I already explained the situation to her colleague and coming today to pay for it. She is super rude in the phone and saying ‘it is your mistake. It is a crime.’ All the dentists are nice there, but I will not come back to this clinic.

Negative experience: The worst service experience i ever had in Australia. The receptionist was so RUDE!!!!! Mess up with the appointment wasted my time!!! And give me bad attitude! DONOT visit this place!

Fantastic experience: Friendly and professional staff, thorough, great advice provided, Dentists always explain your specific issues using photos, and they provide the best solutions. Very happy!

Fantastic experience: 20240801 繼之前臨時牙痛花了五百多澳買教訓 我馬上就研究起澳洲保險了 然後買了每個月不到$30的Medibank附加保險 每年含兩次免費洗牙 身為每半年都乖乖洗牙的我 當然不可以放掉這個機會啦！ 看了一下明細$272.75 賺爛了啦~（直接免單真爽） （我目前保費才繳一百初欸） 決定離澳前一定要再來洗一次！ 重點醫生居然還記得我上次來是什麼原因欸（連櫃檯都認得我，欸不是～半年前欸！他們吃了什麼記憶力也太好了吧～） 一開始先幫你檢查牙齒 然後一顆一顆紀錄 還拍X光跟口腔各種角度彩色照片，會秀在電視給你看（結束可以請櫃檯把照片email給你） 醫生一番誇讚我刷牙刷得很乾淨 （電動牙刷！我一生推！請把一般牙刷換掉～搭配舌苔刷，真的超讚的啦！） 花了半個小時左右洗牙 醫生怕你嘴巴痠，還會說休息一下 (大概3-5秒讓你閉嘴，再繼續) 以前在台灣都會洗到牙齦很痛、嘴巴張到很痠不然就是衣服領口都被噴濕 洗牙結束後還會幫你牙齒塗氟 總之真的是很好的體驗～ 醫生中文欸通～很讚 2024/02/06 因為牙痛前來看牙醫 幸好隔天就可以看～ 有兩位會說華語的醫生 預約了其中一位～ Dr Alfred Li非常親切 幫我拍攝蛀牙的那顆牙齒 還有全口牙齒的X光 非常專業的給我了建議 1、拔牙，之後做假牙或植牙 2、補牙，可以撐個1-2年，之後不行了再拔 選擇了補牙，補的很漂亮 在澳洲看牙醫真的價格很驚人 補一顆牙齒要台幣一萬多 雖然是洗完牙才來澳洲的 但真的沒想到會牙痛 總之感謝醫生幫我解決了棘手的問題 台灣有保險可以申請理賠 現場拍的X光照也請醫生直接寄email給我 事後再回覆信件，請他附診斷證明 以申請保險～～～ 整體看診體驗很棒 一間一間的診療室，非常有隱私 也很細心讓你不會滿臉噴到自己的口水

Negative experience: I waited over 10 minutes after booked time and another 15 minutes for just an attendance certificate without any apologies . I was changed $350 for 20 minutes cleaning including $155 x ray which I wasn’t informed at all. The doctor could have asked me if I want to take a $ 155 x ray test. No transparency at this place from my experience. Wouldn’t choose here anymore

Fantastic experience: My dentist for 4 years is always caring and takes time to explain any questions I have.

Fantastic experience: Dr Li was very professional and gentle with my son during his treatment. Highly recommend.

Fantastic experience: I give up five stars and I love it

Negative experience: I was 7 minutes late for my appointment with Dr.Henry due to circumstances beyond my control, despite calling the clinic 20 minutes prior to inform them of my delay. Unfortunately, He asked to me reschedule my appointment upon arrival. While I fully understand the importance of punctuality, I find it concerning that my appointment was canceled despite my efforts to communicate and provide advance notice of my tardiness. What adds to my frustration is that during my last visit, the dentist kept me waiting for 15 minutes past my scheduled time without any apology or acknowledgment. I understand that delays can happen, and appointments can run over for various reasons. However, I believe these situations should be handled with empathy and consideration for both parties involved. In my case, a bit of flexibility and understanding would have been greatly appreciated.

Fantastic experience: Highly recommend Dr Henry Ky at Pacific Smiles Mount Gravatt. He was friendly, patient and kind. He listened to my concerns and changed his approach to accommodate my needs. He was gentle yet fast. He was informative around treatment options and cost. He made an unpleasant situation as pleasant as he could.

Fantastic experience: I see Dr Silvia Liu at Pacific Smiles and she is the reason for the 5 stars. She is always very welcoming, thorough and patient. She takes the time to explain what she is doing, ensuring you are medically informed. She puts in the extra effort to build rapport, which is rare these days. She really makes sure the patient has an exceptional experience.

Fantastic experience: First time here to had my teeth routine clean with Dr. Henry Ky. Was good experience with him. Gentle / careful / quick.

Fantastic experience: Had 2 great experiences here so far. This is the closest Pacific Smiles to me and they are AHM’s preferred provider. Definitely worth the travel at Mt Gravatt is pretty easily accessible by public transport. The two dentists I’ve seen were great communicators who gave me great education about my oral health. So happy to be a regular customer here and finally have a dentist that I will visit regularly every 6 months! Thank you for always taking great care of me and my teeth.

Fantastic experience: First time visit to this dental practice after an unpleasant root canal. The whole team is very professional, helpful, friendly, clean environment, fast and efficient. Keep up the good work.

Fantastic experience: Great dentists, great customer service.

Fantastic experience: The person behind the phone/desk was very helpful. Had an emergency and they fit me that same morning

Fantastic experience: Rosita very professional.

Fantastic experience: Dr Yujin was amazing. She provided detailed but easy to understand information about my situation and even explained what I can do with my current insurance. She was nice and friendly. Highly recommend

Negative experience: Bad service and expensive

Fantastic experience: Great work. I Recommend

Negative experience: I had a regular trust worth dentist that I usually went. Unfortunately they are not on Medibank list. This left me with no choice but to shift to Pacific Smile at Westfield Garden City QLD 4122 as suppose I can get more cover from my Medibank insurance cover. At second visit, the dentist suggested I needed to do remove my old fillings for 4 teeth and replace with new one. Without much knowledge in this field , I accepted it. It was uncomfortable during the procedure. Then 1 hours after the procedure, I was in pain and I could feel the fillings were not smooth. Had to go back and fix some of them. Now few weeks later I still feel sore especially when I had cold drink or food. I called them and said I wanna come and have another check out with the other dentist. Then they said I would need to pay for another consultation fee and they will charge me if anything need to be fixed. I was in shock. I said why do I need to pay for something if potentially is an error caused by your side? They said they don’t have other option. They said they can do a check up for me without I need to pay any gap. However would still need to deduct from my Medibank cover. The whole experience is horrible with Pacific Smile. They may sell they are cheaper than others as they are on Medibank supplier list, however down the track they don’t want to admit and be responsible to fix anything afterwards.

Negative experience: 16/11/2023 Dental visit for a yearly examination and we showed both Medicare and Medibank cards. We were advised we are good to go and the bill is settled. 14/02/2024 We received a call and we were advised that we have an outstanding bill from last visit. We were told that It will go to the debt collection if we don’t settle the bill the next day. It is such a long time to process a bill and it is also such a short notice for us to handle the bill. We feel like we were intimidated and threatened. It is only a $139 bill but we are really annoyed by the way this dental clinic is handling. Lack of transparency and professionalism.

Negative experience: As someone who has been under the care of a trusted dentist for several years, I was taken aback by my recent experience at Pacific Smiles Dental. Following a change in my private health provider, Pacific Smiles was designated as their preferred dental service. Despite minimal dental issues throughout my life, I was informed during my appointment that I needed a staggering eight fillings. This came as a shock, especially considering my regular check-ups and recent x-ray with my previous provider showed no significant issues. The recommendation for extensive dental work felt unjustified, and the total cost estimate of over $750 after insurance left me feeling concerned and confused. Trusting the expertise of the dentist, I reluctantly considered the proposed treatment plan. However, my intuition led me to seek a second opinion from my regular dentist. Upon examination, my trusted dentist confirmed what I suspected: I didn't require a single filling. The stark contrast between the diagnoses was alarming and left me feeling both shocked and appalled. My experience serves as a cautionary tale for others considering Pacific Smiles Dental. While I cannot speak to the intentions behind their recommendations, I urge anyone feeling uncertain about the advice they've received to seek a second opinion before proceeding with extensive dental work. It's disheartening to think of others potentially falling victim to unnecessary treatments and financial burdens

Fantastic experience: Excellent bedside manner, swift and professional. Highly recommended.

Fantastic experience: Very professional and knowledgeable dentist in Dr Park

Positive experience: Dr. Alfred Li is the best! So friendly and gentle. Only problem is waiting time. You never see the dentist in time and always wait for about 20-30min.

Fantastic experience: Dr Park’s professional and great! Assistant’s nice too

Fantastic experience: Very friendly team, Dr Renu Lakra was awesome in helping in my issue. I will be going back more regularly from now on.

Positive experience: Dentists are ok, always on time. Receptionist are nice as well. The only issue is their booking system is really bad. I called in to cancel my appointments 2 times because i kept receiving reminders. Staff always confirmed they already canceled it. I even asked them to check if that appointment is cancelled when I walked pass the shop. So basically, I tried to confirm about the cancellation 3 times, but for some reason, staff still called me to check if I was late for that apportionment on the day

Negative experience: Staff at this clinic lack experience, providing conflicting advice each time. Have been for 5 visits in 2 months and dentist still cannot establish correct course of action to fix an issue that could have proactively been addressed 12 months ago. Only giving 2 stars because staff are friendly.

Fantastic experience: updated: I am happy with DR Choi’s and her assistant! They did a perfect job and totally professional! Last:A late review. Cleaned my teeth but this can be considered the worst service ever. The dentist did not do a good clean as it is supposed to be.

Negative experience: Took my 7 year old for filling. Doctor was really in a hurry that she didn’t finish cleaning up and without cleaning properly she filled the cavity. During the procedure she kept telling my kid that she will need to keep her cheek loose and mouth open otherwise she can’t work and she has other patients waiting. Told us that she will need to refer my child to other dentist as my child doesn’t let her do the job. I know my child was not leaving her mouth open for long period but I would have expected doctor to have more patience when working with kids and not constantly remind us that she has more patients waiting. We were not getting the treatment for free. Now my child will have to go through all this again. It is not just about money but having to go through this again will leave a bad impression on her about dental procedures.

Fantastic experience: They were kind I'll visit there again

Positive experience: Clean, On Time, Happy with the work done.

Fantastic experience: I was feeling anxious about my appointment but Dr Henry Ky made me feel very comfortable and looked after. Dr Sharon is also really lovely. I would definitely recommend Pacific Smiles at Mt Gravatt

Fantastic experience: I had an amazing experience with this practice. I'd like to particularly express my sincere thanks to Mariam a fantastic dental assistant who was so gentle and kind. She was very efficient and met all my needs. 100% recommend her to anyone.

Fantastic experience: Great dental service for young children. Very respective and lots of empathy given.

Fantastic experience: Dr Silvia Liu is amazing. Best dentist I've been to. She communicates things about my dental health, what she's doing as well as answering any questions I have. Would highly recommend.

Fantastic experience: Always have a good experience here. Dr Henry Ky is always friendly.

Fantastic experience: All staff were knowledgeable and friendly. The dentists I've seen have been gentle and accommodating

Fantastic experience: Friendly helpful services

Fantastic experience: They are always so lovely to deal with. I have so much anxiety going to the dentist but always feel at ease now.

Fantastic experience: Highly recommend Dr Alfred Li! Very friendly, gentle and thoughtful. His dental assistant and the receptionist today were also lovely and proficient too! Thank you :)

Negative experience: Had a 12:10 appointment. Got there on time, they told me to take a seat. 12:40 comes around, nurse comes out says will only be 10 more minutes. 1pm comes back out and says will need to cancel the appointment and rebook. Complete waste of my time. Can guarantee they'd be charging me a cancellation fee if I stood them up like that.

Fantastic experience: Henry Ky lovely dentist. Such small and delicate hands!

Fantastic experience: Dr Alfred is amazing. He is extremely caring, patient, kind and explains everything. And makes you feel very comfortable. I highly recommend this practice and in particular Dr Alfred 10/10

Fantastic experience: friendly staff, very professional dentist, affordable charges

Negative experience: Apart from one good dentist, Dr Riyon Choi, everything there is utterly hopeless from the admin who constantly mucks up my appointments (which resulted in me losing a tooth!!) to the system that consistently fails to the other dentists who are so rough and have zero care factor! Avoid this practice at all cost!

Fantastic experience: Sharon Yang is very caring & understanding

Fantastic experience: Dr Modelski was amazing from my very first visit right up to my last appointment. During my experience of having my top teeth removed to the denture being made Dr Modelski supported me in every way, not only did he look after my wellbeing he made sure that I was fully aware of the process and ensured I completely understood what was happening and that I was comfortable in every decision made. Dr Modelski was never concerned over making more money from up selling products he was completely focused on ensuring that I ended up with the smile I once had again. Hands down this has been the best dental experience I have ever had and I can not thank Dr Modelski enough. Lastly I would like to thank the young lady at the front desk who also helped me with a smile and was always very helpful

Fantastic experience: Great discussion on options to reach best solution.