Health at Campbelltown

Negative experience: Worst

Negative experience: Making a booking for an allied health professional was a comedy of errors but after about 10 minutes they gave me a time. When I showed up they had no record of it but told me to sit in a hallway and I would be seen. After 30 minutes I gave up and just went home. Hopeless.

Fantastic experience: Saw Dr SCHETTINI and her advice was helpful and encouraged me to continue with my health regime No long wait and polite reception

Fantastic experience: Dr Nicole is a new doctor at Health at Campbelltown. She is so lovely, kind and patient. Loved her energy and her attentiveness.

Fantastic experience: I have used this clinic for a fair few years now. I have seen various doctors there, and have always been happy with the expertise and respectful way they handle issues.

Negative experience: Made appointment at health@campbelltown for son’s dislocated finger and then went to the clinic and at the appointment, the doctor said there is nothing he can do and we should go to the hospital. He then charged us $70. Very disappointing.

Fantastic experience: Dr Lloyd was wonderful and thorough. Also punctual

Fantastic experience: Madeleine was very kind and helpful

Fantastic experience: We have been seeing both Dr Wayne Luderer (Health at Newton) and Dr Nijole Lloyd (Health at Campbelltown) as our family GPs and we are extremely happy. They are both thorough, patient and empathetic. Highly recommend

Fantastic experience: Efficient Pleasant thanks

Fantastic experience: This is an amazing clinic with great reception staff which go the extra mile to make your experience quicker. The doctors and nurses are great. They also bulk bill which is helpful since we are low income family.

Fantastic experience: Expert attention.

Fantastic experience: Fantastic family GP.

Negative experience: Had a really good GP here previously but he’s since left. The doctor I had instead gave useless advice (stuff I was already doing or could have googled) and seemed dismissive or didn’t take my problems seriously. Paid for a double-consult and yet the doctor was rushing me out of his office after barely addressing one issue in 10 minutes (there was no one else waiting either, I think he just wanted his lunch break). Couldn’t even give me a referral for dermatologist or other doctor who actually knew more about the specific issues because he “didn’t have time.” Uh, I booked a double consult so that I’d have enough time, mate! Even after making jokes about expired topical medication, he didn’t think to give me an updated prescription until I brought it up while I was being walked out the door. Will have to find another GP.

Fantastic experience: Prompt response and polite

Fantastic experience: Consistent service. Dr Jim is always available and thorough

Fantastic experience: Good service

Negative experience: I paid 140 dollars for the consultation fee for 10mins, and the doctor was very inpatient, she had very bad attitude, and very rush to ask us to leave, I will never ever come back here again.

Fantastic experience: I’ve had an excellent experience at Health at Campbelltown . From the moment I walked in, the staff was friendly, professional, and made me feel completely at ease. The clinic is clean, well-organised, and runs efficiently. Dr. Anna Schettini is incredibly compassionate, and takes the time to listen. I never felt rushed during my appointment, and I always leave feeling confident about my care. I highly recommend this medical center to anyone looking for quality healthcare in a welcoming environment!

Fantastic experience: Have been visiting this clinic for over 10 years and the ataff are always friendly and very professional.I see Doctor Aretis who is very thorough and a great Doctor.I also see the Physio Beccy and she is great to.Highly recommend this clinic.

Negative experience: I recently took my grandparents for their medical examination, as they had a joint appointment together. They are elderly, need day-to-day care, and struggle to communicate in English. The wait time was quick and well organised; however, the doctor that examined my grandmother was very passive-aggressive. My grandparents had never previously visited this clinic and booked this doctor, as he was the same nationality - in the hopes that he could assess them and communicate easier. Unfortunately, the doctor had little patience and, on top of being passive-aggressive, made zero effort to communicate in their native language. My grandmother booked her appointment regarding approval to renew her licence, which was beyond the doctor's control as he had no prior evidence of her past medical history - completely understandable. This ordeal was over in a few minutes. I can't say the same for my grandfather, as he was simply refused consultation by this doctor, claiming that the "appointment was under her name." I'm not a doctor nor a receptionist, but I find this decision to be very unprofessional. There have been plenty of times that I have shared an appointment with my mother at our own clinic. Their "appointment" was over in minutes; my grandmother's question was left vaguely answered, and no effort was made to book another appointment for my grandfather. As I reiterate, they are elderly and have a language barrier - exceptions need to be made as a medical professional to assist them. We were shown the door, and the doctor seemed eerily smug about his decision. It's safe to say that they will never return.

Fantastic experience: Pretty well on time - minimal waiting. Doctor was excellent. Helpful friendly understanding and professional.

Fantastic experience: I had a wonderful experience during my recent appointment with Dr. Lloyd. From the moment I walked into the office, the staff was friendly, welcoming, and efficient. Dr. Lloyd took the time to listen to my concerns, explained everything clearly, and made me feel completely at ease throughout the visit. Highly recommend!

Negative experience: I have had unpleasant experiences at this clinic, major with waiting time. Just because I never complain doesn’t mean I am okay with it. Average waiting time was 45-1hr. I reckon they squeezed another patient after my appointment. Just wasting time for only 10min consult. One GP suggested me to do pap smear on the spot, when I said I need to go to toilet first she said “I am afraid I have no time”. What about me waiting for one hour for hust 10min consult. I won’t bother coming anymore.

Fantastic experience: Always my preferred practice Great care

Fantastic experience: Been going there off & on for years due to the quality of their Doctors. Really impressed with the up-to-date knowledge & help they tailor to your needs.

Fantastic experience: Learning

Negative experience: Front reception people were friendly and welcoming, they are the ones getting the stars. However, I have never felt so condensed by a GP before. I knew symptoms were vague but being told to take Panadol for pain, when I had said it was not painful but uncomfortable. Oh and having to be asked why I know I wasn't pregnant, and then having my period blamed when I wasn't even on it. Being told I wasn't expected, but was waiting in the waiting room. I won't be coming back for a good while.

Fantastic experience: As usual excellent service and professionalism. Highly appreciated.

Positive experience: Thorough review of my case

Fantastic experience: Hello. Today I saw Dr Maghasaji who I was very impressed with. She was sympathetic to my health issues and agreed to the suggestions for new medications. I made the appointment in the morning and was seen promptly at my afternoon appointment time. I have a home in Campbelltown but live mostly in Naracoorte. I would like to make her my regular GP and see her when I can - we are in Adelaide about 1 week in 6 or 7. I am happy to highly recommend her and the office staff at Health at Campbelltown. Thank you, Jenny Measday

Fantastic experience: Best all in one health Centre hands down!

Fantastic experience: Dr Lauren K is considered and supportive of client needs. Very approachable and knowledgeable.

Fantastic experience: My family receive great knowledgeable and compassionate care from here, Lauren Konechy is our primary physician.

Fantastic experience: Excellent care and service from doctor and receptionist. I coudn't reccomend them highly enough. Thank you.

Fantastic experience: Dr Lauren and clinic nurse were great. Efficient and listened to my concerns.

Negative experience: Waiting period was so ridiculous. We were waiting for more than 1 hour as the reception checked us in an hour after we arrived. Better to check your staff.

Fantastic experience: I received good advice and excellent care. Thank you.

Positive experience: Very caring and welcoming. Dr Lauren was a good listener.

Positive experience: I was given good service and the doctor gave me treatment of my ailment.

Fantastic experience: I just went there for my first appointment with Dr.Nora and the receptionist was telling me to sit down . Dr. Nora fully gave me her attention ,listen all my concerns , my feelings and do her assessments. Dr.Nora provided me exceptional and amazing care for me. She is a wonderful Dr. Thank you so much.

Negative experience: Not really happy just go to have consult for hayfever dr spent more than 20 minutes as he is keep repeating samethings think that's his way to check patient but when I go reception she told you have to pay more as it's more than 15 minutes charge me 152 dollors

Fantastic experience: Very helpful and thorough

Fantastic experience: Always welcomed by staff and treated well by doctors

Fantastic experience: Have been going here for nearly 20 years. Rarely have to wait to book an appointment with my preferred Dr. Have been lucky that there are really great Dr's here that are understanding. Always my go to for myself and my family.

Fantastic experience: On time and non invasive Dr prepared to listen and felt at ease. Thks Dr A

Fantastic experience: Dr Anna Schettini is very professional and very caring about her patients. Thank you Dr Anna

Fantastic experience: Freindly and very efficient

Negative experience: Attended early checked in for my appointment & waited, my appointment time came & went - after waiting 10-15mins I advised Reception I couldn't wait any longer. The Receptionist asked if I'd ever had a Dr appointment as they can run late-I asked her not to get smart with me, told her that I would not be paying for non-attendance. That was the 1st & last time I'll be going there!!!

Fantastic experience: Fantastic doctors & friendly staff.

Positive experience: dr nora was great.. attentive and really pay attention to my condition and took the time to listen to my needs. I've been to two other doctors and hasn't been taken seriously.. dr nora listened and even gave me options!

Fantastic experience: Always happy with the services offered by the GP's at the Clinic.

Fantastic experience: Dr Roopa Halagali is amazing

Fantastic experience: Awesome

Positive experience: I've been to five female doctors here. None were bad and I really like two of them. The doctor I go to most often is very thorough, making sure she includes everything. I think she tends to run late because of this and appointments can take a longer time than the patient scheduled. I am willing to trade a little of my time waiting longer in return for this thoroughness. I did get a little worried while the COVID-19 lockdowns were on and the practise wouldn't assist anyone with any symptoms. I don't think that is quite right. The COVID-19 vaccination clinic was variable: the second time around, the receptionist was very rude and did not ask me to stay 10 minutes after the shot. (However, the doctors were good). Also, some of the regular practise receptionists are rude and unhelpful. I thought excellent customer service was the most important thing for them to have as they are the face of the organization. They should be given training in customer service or else given 'the boot'. UPDATE Nov 2023: One receptionist is very rude and unprofessional to patients. She failed to communicate something regarding payment in a professional way, and when I asked her about it, instead of apologizing and explaining in a professional manner, she just said, "Then you won't be able to see a doctor" in a rude abrupt tone.

Fantastic experience: Been attending for over 20 years. Wouldn’t go anywhere else!!!

Fantastic experience: Dr Lauren Konecny is a kind and considerate GP who listens and is very gentle in her approach.

Negative experience: Make sure to not take your child for immunisation vaccines at this center! They will miss updating that in the immunisation history. Their nurses very busy and they will waste your time with follow up and promises to call you back.

Fantastic experience: The phone consult was very helpful and convenient. Would be very happy to use this service again. Thankyou

Negative experience: I booked an appointment with them just as I was about to arrive they called me and they had to cancel my appointment while I had to drop everything just to come and then being told that my appointment was canceled

Fantastic experience: Great and concise help. Appreciate the COVID info and guidance

Fantastic experience: Doctor was well experienced and the ear infection hope it heals soon. I will follow up after few weeks to check the percentage of infection healing. Thanks to doctor.

Fantastic experience: At my recent care plan appointment, the nurse was very thorough, and I did not have to wait long to be seen.

Negative experience: Was quite ill with a very sore throat. Organised a phone appointment. Was then told I needed to come into the office. Was told I didn't need a certificate, but was still ill and unable to work. Called the office and was told 2 doctors said I need to organise another 100 phone appointment, even though this contradicts the first doctors diagnosis anyway. Another instance , needed a script renewal but had to organise an appointment because the dosage from my diabetes doctor changed. A 2 minute conversation which I was told would be cheaper then getting a script renewal anyway (which was a lie) when all the doctor had to do was confirm this with my diabetes doctor. Sorry but clearly only wanting money.

Negative experience: Absolutely ridiculous as we had to wait over an hour while staff told us that we were next, while 3 other patients went in before and when asked they kept saying your next. Highly would not recommend this place, might be quicker going to ED

Negative experience: Forced to book a double (as well as later) appointment as a first-time patient, I had to wait 15+ minutes to be served and eventually finished in 10 minutes, receiving a not very much in-depth treatment.

Negative experience: After i complained to my doctor about waiting 55 minutes, she kept my appointment to the correct timing. Therefore she didn't look at the stated change in my breast tissue. My doctor simply made reference about my yearly mamagram coming up in a month (as i have had breast cancer ).

Fantastic experience: Thanks to Dr Wong. Reception staff were very pleasant and helpful. Overall experience was excellent and minimum waiting time

Fantastic experience: Dr. Lauren Konechny was a great doctor, first visit for me and was looked at professional, helpful and friendly, thank you Daniel

Fantastic experience: Very happy with service I received at Health at Campbelltown. Dr Karina very thorough and girls at reception friendly

Negative experience: Dr charges double the amount of MBS Fee

Fantastic experience: Prompt and professional service. Been going here for many years.

Fantastic experience: The Doctors are very professional and reception service is efficient.

Fantastic experience: GREAT SERVICE.

Fantastic experience: Good

Negative experience: The service is a great initiative. It was a doctor I hadn't meet, he was a little abrupt with me, I found and didn't listen to my needs.

Fantastic experience: Caring and Understanding

Positive experience: Our doctor is caring and understanding very accommodating.

Positive experience: Professional and higher than average quality of care

Fantastic experience: Health at Campbelltown's doctors are unrivalled with their skill and experience when working with patients. Big shout out to Dr Jann Wong, who has been our family doctor for too many years to count, and Dr Lauren Konecny who are flawless doctors who excel in treating patients with kindness and respect.

Fantastic experience: Service by doctor was quick and prompt and the doctor showed great empathy with my circumstances. Well done Lueren, keep up the wonderful service.

Fantastic experience: Very happy with every aspect of my visit

Fantastic experience: Dr. Anna is an extremely knowledgeable doctor and treated me with warmth and care. She was thorough and helped me feel at ease while she patiently guided me with my health issues.

Fantastic experience: it's a very uncomplicated, straight forward, no hassle, time friendly and comfortable experience at health at campbelltown.

Positive experience: no problems at all

Fantastic experience: Top service. Quick vaccination. Thank you

Fantastic experience: Was given all blood test results and scheduled further treatment.

Fantastic experience: Fantastic doctors,great informative staff and nurses wouldn't go anywhere else,there's a dentist and Alied Health as well,highly recommend going there

Positive experience: Pretty thorough, service by the doctors and receptionist.

Fantastic experience: Friendly helpful staff. Plenty of parking off the main road. Easy to get an appointment. The doctors are kind and caring.

Negative experience: Rang up to ask a simple question, receptionist was so rude and disrespectful sounded like she couldn’t be bothered, had to hang up and ring back to get a different receptionist.

Fantastic experience: Very good and helpful with providing me hopefully the right treatment

Negative experience: No communication

Negative experience: What has happened to this place??? Next time I will only go out of sheer desperation.

Negative experience: Reception staff don’t give you their name. And I know why. Because they refuse to help in a crisis. And are too scared to talk to the doctors in an emergency triage situation. No wonder hospitals are filled with unnecessary patients clogging the system.

Fantastic experience: Dentists in here are friendly and professional! Toothache bothered me for two nights and they solved it in couple minutes! The prices are very reasonable and have free follow-up visits!

Negative experience: I have attended this clinic for a number of years and have noticed that the appointments are always at least 45 minutes - 1 hour later then anticipated. I have had multiple experiences where I’ve been late to work because of this slow service. Hopefully management can workout a plan to resolve this as your workload has decreased as you are not seeing potentially infectious patients in fear of contracting COVID-19 or Influenza A. Which has resulted in our emergency departments to become overwhelmed with patients. Please get this sorted ASAP!!!

Fantastic experience: Attended Dental at Campbelltown.Is inside Health at Campbelltown. Very happy with service and fees. I will go there again next time I need Dental care.

Negative experience: A terrible first experience. My 3 month old baby had a fever that needed to be seen by a doctor but the receptionist insisted that we could not come into the clinic due to the fever. We asked if they could see the baby in person in the car park or even at the door (it was raining heavily and was cold on that day but we accepted that and wanted the baby to be examined). The receptionist refused all options and only offered phone consults. But because my baby has never been a patient there before, phone consults were not covered by Medicare. We had to pay for the full fee. There was no other doctor at other clinics close to us available on that day. When we finally had a call from the doctor for the phone consult, we were told by the doctor that we should have brought the baby to them to be examined in person, that she would come out and see the baby, that we should seek better help because the baby was too young. She said to call for another appointment if the baby wasn’t feeling better which we did later that day and received the same response from reception that only phone consults were available in our case!?!? I would have thought as a medical clinic they should have acted more ethically, especially when the patient is a little baby. Telehealth consults for babies are not appropriate - babies can’t say where they feel uncomfortable, how can doctors give the right judgement? Plus their fees are not cheap, only to provide terrible service. We will not come back and will not recommend this clinic to anyone

Negative experience: The staff at reception are not professional in my opinion. They treat people not in proper manner and they have up to down looking. 3 years they keep calling me for the mistake they did and finally they say it’s not our mistake, it’s our employee mistake as an individual. When you go to the centre, there is no individual, there is a centre.