St Leonards Family Medical Centre
Information about St Leonards Family Medical Centre
Opening hours
- sunday: 9h-13h
- monday: 8h-18h
- tuesday: 8h-18h
- wednesday: 8h-18h
- thursday: 8h-18h
- friday: 8h-18h
- saturday: 9h-13h
St Leonards Family Medical Centre is a state-of-the-art facility for healthcare professionals to connect with the greater community. Services at our medical centre will include General Practitioners, St Leonards Green Dental, Better Life Physiotherapy, Pathology and a Skin First Skin Cancer Clinic.
Located in the brand new Mall 88 development, services will be available to everyone in the Lower North Shore area and surrounding suburbs.
Our comment from Top Dentistas about St Leonards Family Medical Centre:
St Leonards Family Medical Centre is highly regarded for its friendly and professional staff, making it a preferred choice for many families. Clients consistently mention the ease of scheduling appointments that fit their needs, and both the GPs and receptionists are described as warm and helpful.
The center is particularly noted for the expertise of its doctors, including Dr. Therese Wales, who is recognized for her thorough and compassionate care. Many patients express confidence in the medical advice and support they receive during their visits.
Here are some highlights of what clients appreciate about St Leonards Family Medical Centre:
- Friendly and professional staff: Both the medical and reception teams receive praise for their approachable and supportive demeanor.
- Efficient service: Patients often report minimal waiting times and prompt attention during their appointments.
- Clean and modern facilities: The medical center is known for its well-maintained environment and state-of-the-art equipment.
- Comprehensive care: The doctors at this center address a range of medical issues effectively and provide valuable referrals when necessary.
Overall, St Leonards Family Medical Centre offers a warm, welcoming, and highly competent environment for individuals and families seeking medical care.
St Leonards Family Medical Centre: Reviews
Fantastic experience: Always easy to find an appointment time that suits, GPs and reception staff are all friendly and helpful.
Fantastic experience: Nice
Fantastic experience: Dr Wales is a thorough, compassionate, caring gem. All the staff are friendly and warm and easy to speak with and help organise what is needed.
Negative experience: I tried two different doctors at this medical centre for my 3 year old son. We saw the first doctor to review his hernia after from he complained of pain in the area. Dr Jessica Chen referred him to have an ultrasound. We saw the second doctor Dr Saied Tahmesebi to get the results and for him to review my son 4 days after a trip to ED due to viral induced wheeze. He required Ventolin, steroids and monitoring to ensure his heart rate didn’t stay at unsafe levels at the hospital. We needed a new management plan and scripts for medication to share with daycare and keep at home. Firstly, during this appointment we found out that the ultrasound was for the abdomen not the abdomen wall meaning we had paid for an ultrasound that did not look at the hernia at all so was completely useless. Secondly, it was very clear he wasn’t knowledgeable or experienced dealing with children. He provided an asthma plan and scripts. In the appointment I trusted him to have the knowledge as the doctor and didn’t have the chance to thoroughly question as I was managing my son, however after I reviewed it again later on that day I was horrified to find that he had given a plan appropriate for an adult. I consulted with my dad a retired GP, partner who had childhood asthma and day centre manager who were all shocked by the plan which suggested daily use of Ventolin if well, did not specify time periods between application, recommended steroid use at home if unwell over three days before going to ED. This plan goes against all other recommendations given before and put my son at risk. He also did not give repeats of scripts meaning I didn’t have enough medication to give to daycare and keep at home. I will have to take a second half day off work to go to another doctor who is experienced with children for a new plan asap.
Fantastic experience: Excellent service by dtrs and staff
Fantastic experience: Dr XP was efficient, asked the right questions and really easy to talk to
Fantastic experience: Doctors are very professional but also personable. I saw mine at the appointed time and received all the information and medical services I requested.
Negative experience: Poor communication and poor customer service. It is not recommended if you are booking for a child or a baby.
Hi Becky,
We are very sorry to hear this. The doctors here do see a lot families with children and we are very disappointed to hear your concerns.
It would be great if you could please call us on 02 9000 3388 so we can understand what happened and hopefully resolve this with you.
Fantastic experience: I met with Doctor Therese this morning for an appointment. She was experienced, professional and friendly. Thanks very much!
Fantastic experience: Results of x-ray and a graze clean thanks Zoe
Fantastic experience: Caring doctors, great facilities, nice people.
Fantastic experience: Very efficient, very pleasant employees and very clean new spacious facility. And it was a Saturday morning.
Fantastic experience: Friendly and helpful
Fantastic experience: My experience of the St Leonard's Medical Centre has always been of a team of professionals who are very friendly, supportive and kind. At all times staff are cheerful, efficient and empathetic. I would not hesitate to recommend them to any patients looking for extremely competent medical help.
Fantastic experience: Prompt, efficient and friendly medical service
Fantastic experience: My husband aged 81 visited Dr Wales,this was a return visit that proved true the recommendations we had been given by a number of her patients. Dr Wales embraced his need for independence,his neuro diversity and somewhat eccentric character and listened with genuine interest to his many questions and thoughts, He found her supportive,helpful,respectful and considerate and looks forward to seeing Dr Wales in the future.The location was convenient and easy to find,parking good and the receptionists most pleasant.
Fantastic experience: Great experience with the Drs at this medical centre for the entire family. All are caring, supportive and professional at all visits,
Negative experience: Never never go to this medical center as the reception (Ashly or Ally?)will call you 3 mins before your appointment and tell you , you are not eligible for bulk bill because your child has not been to them for more than 2 months. However 4 days ago when you called them, they didnot mention anything. Last min , their mail concern is not help patient but charge you extra! Cannot believe the service such terrible. I have been to many other medical center , they will definitely at least tell you when you make an appointment. Not last minute and push you to accept the private billing ( maybe this is the strategy?)
Hi Celine,
We are very sorry to hear about this and we apologise for the late communication with you. We acknowledge we could have done better in this instance and have taken your feedback on board for our own improvements. We do want to stress that we did try our best to assist you when we identified the fact that your child was not eligible for a telehealth appointment, and under no circumstance was this a strategy to push you to private billing. For a patient to be eligible for a Medicare rebateable telehealth appointment, the patient must have had a face to face appointment within the last 12 months. Once again, we apologise for the inconvenience this caused you.
Fantastic experience: First time at this clinic, and I really appreciated the clinical thoroughness and expertise. I feel that I am in safe hands with Dr Wales.
Fantastic experience: On time and efficient with good medical advice.
Fantastic experience: Homer Ho on W Walters Google a/c. Visit to Dr Cunningham was a dream. Professional, caring and efficient. Highly recommended!
Fantastic experience: Professional and friendly staff, I highly recommend this family clinic.
Positive experience: My favourite thing is that instead of the news on the TV in the waiting area (we weren't there long), they had cute and funny animal videos showing. Keeps you happy while you wait.
Fantastic experience: I cannot praise the Medical Centre too highly. Their team is always ready to give top professional help often at short notice. Their referrals are always to excellent specialists. What more can one ask?
Fantastic experience: Highly recommend Dr xp and Dr Chen for kids especially, thank you!
Fantastic experience: Open, friendly and Dr Wales is exceptional in her knowledge and recommendations to my health.
Fantastic experience: Happy to see Dr Jane Huang. Thank you for having me and Neil. The family clinic is absolutely beautiful and charming. Cheers Neil and Caroline
Fantastic experience: Amazing GP (Dr T)and an amazing nurse. Brilliant service and very thorough.
Fantastic experience: I highly recommend this medical centre. Friendly, professional and prompt service - staffed by a group of dedicated staff and professional and capable doctors.
Fantastic experience: Clinic and beautiful receptionists that help always no matter what dr mahedev senior cares very much the Asian eedeorionist is extremely experienced and she is so proficient
Fantastic experience: Very clean and well-maintained facility. The receptionist was exceptionally friendly and welcoming. Dr. Amir was attentive, listened carefully to our concerns, and provided thorough, thoughtful advice.
Negative experience: DO NOT COME!!! They provided the WRONG PRESCRIPTION. The pharmacist double check with me if the medicine is what I need, so I know they gave me the wrong prescription. The doctor here use GOOGLE to search what diseases you may have and also use GOOGLE to search the answer when you ask a simple question about your symptoms. Imagine you receive the wrong medicine because of the wrong prescription and it damages your body even worse. Very disgusting and unprofessional and irresponsible doctor. I will never come again and will never recommend here to anyone.
Hi,
We are very sorry to hear this. We have tried to investigate this but cannot seem to find visit notes that match your name and what you are describing here.
It would be great if you could call us on 02 9000 3388 so we can review this further with you.
Fantastic experience: We've seen a several doctors at St Leonards family medical center for our children and they are all through and have a great bedside manner. We never had to wait for a long time for our consultations as well. The nurse, Zoe is amazing and she is so efficient and gentle when giving immunisations to our children.
Fantastic experience: An amazing, friendly medical centre. There are a large range of qualified, friendly doctors that can help you with a large amount of issues, and if they can't, they will refer you to someone who can. I specifically usually have appointments with Dr Therese Wales, and she has never failed to help me, always a kind soul. The receptionists are always friendly and helpful, and they go out of their way to aid those that may need any physical aid too, such as moving chairs so a wheelchair user may be able to sit in the waiting rooms, or offering an arm to someone who may be unstable. Overall, this is definitely a really great place to go when you're looking for a GP.
Fantastic experience: A wonderful medical center. The staff are lovely, helpful and professional. I always feel that my family is well looked after.
Fantastic experience: Very beautiful place, staff is very friendly and nice.
Fantastic experience: The St Leonards Medical Centre were great. I would recommend the Medical Centre..a bit tucked away but worth a visit..
Fantastic experience: Very clean, efficient, friendly Medical Centre. Went for a full skin check and a flu vaccination. Cannot fault this practice.
Fantastic experience: Dr Esmaeili has great bedside manner and he's always willing and happy to explain results and treatments.
Fantastic experience: Dr. Alice Cunningham has been absolutely fantastic. She addressed all my concerns and needs in my first appointment. Her appointments run on time and for the first time in years I feel like I am on top of my health. Cannot recommend her and the medical practice enough.
Fantastic experience: High level of service and care. I would definitely recommend this practice
Fantastic experience: The staff and the service offered are next level, especially the staff
Fantastic experience: Awesome Service
Fantastic experience: So friendly and helpful. The clinic is lovely, new and has a friend atmosphere. The receptionist was friendly and the Dr was informative.
Negative experience: Very rubbish clinic. Doctors don't provide any medical advice and only charge consultation fee.
Hi Zihang,
To the contrary, the Doctor you saw gave you a lot of medical advice which is clearly documented. You were requesting a treatment which the Doctor deemed as not suitable for you according to medical guidelines.
We’re sorry you feel this way. If you would like to discuss this further please don’t hesitate to call us on 02 9000 3388.
Fantastic experience: Great experience. Competent reception staff, and I couldn't more highly recommend Dr Esmaeili who was kind, considerate and professional.
Positive experience: Overall I very much appreciate the service and the support I have received, especially from my G.P. Dr.Therese Wales. My only negative was that today I was told that I would have to wait for a call from Dr.Wales to authorise a prescription, which meant I waited for hours keeping me from calls I wanted to make on the house phone (I do not have a mobile) and going down to the garden to collect some greens, only to discover when I eventually contacted reception that the script had already been sent to the pharmacy 3 hours ago. Had I been notified I would have had a much less stressful day.
Fantastic experience: Ver helpful & professional staff. Dr. Therese Wales being my GP for the last 8 years and couldn’t ask for better. Even though I don’t leave in the area still worth a trip and pass the bridge. Thanks again
Fantastic experience: Very easy, simple and efficient. Dr Cunningham provides a personal and caring consultation. Highly recommended.
Fantastic experience: Sze LIOW Retired GP .First visit to surgery and with Dr Wales.Excellent reception room with friendly and helpful staff.Dr Wales was wonderful,professional and attentive to my problem .Her depth of knowledge of the local specialists and imaging centres gave me a lot of confidence when she referred me to them.Highly recommended.
Fantastic experience: The reception staff were lovely. Centre was very clean. The doctors are very knowledgeable and professional. Other than trying to find the centre itself, everything was great.
Fantastic experience: Such an amazing medical practice! The staff are always so nice, so kind and will go out of their way to help you. I highly recommend Dr Wales. She is the most thorough, patient, understanding doctor who is always nothing more than supportive, kind and lovely. I haven’t met anyone like her. She will listen to you, explain everything clearly and take action on helping your health to the best of her abilities. Any health concern I have, she is able to answer, explain and get it treated for so quickly. When I have been my sickest throughout years, she’s been a godsend because she genuinely cares for her patients. So overall, love this practice! :)
Fantastic experience: I am still waiting for my referral to Dr Daniel O’Hara from Dr Wales. I hope it Comes to my email box before Thursday
Negative experience: Reception not friendly
Hi Derek,
We’re very sorry to hear this. We are unaware of any issues from the day you attended the clinic. It would be great if you could please call us on 02 9000 3388 and provide us with some further information regarding your comments.
Negative experience: Not recommend.
Hi,
We have checked our records and do not appear to have a file for a patient with your name.
It would be great if you could please call us on 02 9000 3388 so we learn some more about your review here.
Positive experience: Hi I have only been here once (today) with Dr Sidney Xu. I went based on the good google reviews. It was for a General Appointment and it was a good visit. I have been looked after very well. Thank you. Very expensive, I have paid 67.10 for a Standard consultation after Medicare rebate. Dan
Fantastic experience: Really great. Clean, fast and efficient.
Fantastic experience: Wonderful caring doctors, great practice nurse and reception staff. Everything we need in one place. Simple access, easy free parking near our library, train station, supermarket & favourite cafe.
Fantastic experience: I had a skin cancer check with Dr Jessica Chen. It was the most thorough check I have ever had. Dr Chen was both discreet and informative. I have no hesitation about recommending her as an excellent doctor
Fantastic experience: Has great front of house staff, stare of the art clinic and practice rooms and medical professionals to suit everybody.
Thanks for the great feedback John!
Fantastic experience: Very easy to book a same day appointment and fill out the new patient form. Friendly team. Would recommend
Fantastic experience: Excellent
Fantastic experience: Excellent, modern and well equipped medical practice, with highly experienced doctors. Highly recommended
Fantastic experience: Dr XP was very professional and thorough. Reception was friendly and efficient. Thanks for a great service.
Fantastic experience: Practise was clean, neat. All staff were lovely. Entire experience was seamless and easy! Will go back!
Fantastic experience: Everyone was lovely! Efficient and kind. Dr XP was great as was nurse Zoe and the reception team who helped book on phone and check us in. Thanks!
Fantastic experience: The whole experience was fantastic even to the point where I struggled to find the entrance and the lady from reception helped me find the lift! My doctor was also amazing, fantastic, did a thorough skin check and gave me some really good advice. My appointment was on time as well.
We’re a bit hard to find at first but we’re very happy to hear that you were well looked after!
Fantastic experience: Very professional and friendly
Fantastic experience: Great service and did not have to wait for my appointment.
Fantastic experience: Outstanding group of GPs who go above and beyond.
Fantastic experience: Saw Dr Cunningham via telehealth - completely happy with my experience.
Fantastic experience: Dr XP is excellent, gentle, thorough and knowledgeable.
Fantastic experience: Very thorough, respectful, and professional.
Fantastic experience: First visit to the SL Family Medical Centre at 88 Christie St and I can say every aspect of the centre is excellent. Booking, reception, modern, clean, and I had a very good experience with Dr Tahmasebi. Highly recommended.
Thanks for taking the time to leave us this amazing feedback!
Fantastic experience: impressive facilities and great service
Fantastic experience: Amazing service lovely receptionists incredible doctors have helped me alot. Very convenient location
Fantastic experience: This is an excellent medical practice. Therese Wales has been my GP for many years, but all the doctors there are wonderful. I needed an urgent referral this morning and had a Telehealth consult with Dr XP who was great.
Fantastic experience: Quick, good and friendly service
Fantastic experience: St Leonards Family Medical Centre has the kindest and most professional doctors, nursing staff and receptionists you would ever hope to meet. Always ready to greet you on your arrival with a friendly smile & a willingness to help & direct to have the best possible experience to solve your medical needs. They follow up with appointments & remind you when your next visit is due, as well as making sure essential vaccines are up to date. They are everything you hope a medical practice should be…
Thank you for the wonderful feedback Annie
Fantastic experience: I’ve been a patient of Dr. Amir Esmaeili since 2017, following him from North Sydney to Mona Vale, and now to St. Leonards. His dedication to my physical and mental health has been truly invaluable. Dr. Esmaeili is incredibly attentive and caring, approaching health issues with a unique perspective that distinguishes him from other doctors. I genuinely appreciate the time he takes to listen and understand my concerns. I highly recommend him to anyone seeking a compassionate and insightful physician.
Fantastic experience: Very professional, the waiting area is great to be in and the receptionists were very nice.
Fantastic experience: My Anastasiia got very sick. She was coughing in the rain. I liked how the doctor examined her. He made decisions quickly, did a test, and in the evening explained the action plan to me—what to do if the test showed different results. The result came in the same evening. Very professional. Now we know that she has pneumonia, and we can start treatment. Last night, she almost didn’t cough at all because I gave her the pill the doctor recommended for the night. I’m grateful to the doctor because I’m afraid to even think about what could have happened if we hadn’t gone or if the wrong decisions had been made.
Hi Tetiana,
Thank you for the wonderful feedback, we’re very happy to hear that Dr XP was able to help!
Fantastic experience: Visited Dr Saeid Tahmasebi for a full body skin check. He was extremely polite, professional and thorough during my consultation. He is extremely knowledgeable when it comes to keeping an eye on potential skin cancers. The practice is lovely and clean. The reception staff were very welcoming, friendly and helpful.
Hi Genevieve we agree, Dr Saeid is extremely professional and knowledgeable in the area of skin cancer. Thank you for the wonderful feedback!
Fantastic experience: I have been a patient of Therese Wales since 2006. Therese is a wonderful GP - very knowledgeable and caring. Therese is genuinely interested in you and listens carefully.
Fantastic experience: I got an appointment at short notice on-line. The process was easy. Very friendly & professional service from the doctore, nurse & reception staff.
Thanks for the great feedback Mary, we’re happy to hear you had a great experience with us!
Positive experience: My phone number was transferred incorrectly on the system and I have not received my escript although I have received an emaill to review the practice??
Hi Edwina, we’re very sorry to hear this has happened. If you could please call the practice on 02 9000 3388 we will sort this out for you!
Fantastic experience: Lovely, professional and knowledgeable staff.
Fantastic experience: Excellent and easy to book appointment.
Fantastic experience: A nice set up , handy parking , great Doctors and appreciated appointment availability on a Saturday
Fantastic experience: Great first experience with Dr Sidney. She was kind and helpful. Explained things well, and answered all questions. Chelsea at reception is also very lovely and easy to interact with. Booked my appointment through HotDoc. No waiting time at all on a weekday.
Fantastic experience: I visited Dr Saeid today. He was very knowledgable and friendly. There was a pathology lab next door which was a bonus saving time.
Fantastic experience: Awesome treatment.
Fantastic experience: Excellent!!
Thank you Otilia
Fantastic experience: Good immediate sensible service
Fantastic experience: Friendly service from the reception staff to the Dr Saeid Tahmasebi. Very happy with this new practice and will definitely be visiting again soon. Thank you Team
Thank you, we’re stoked to hear you had such a great experience!
Fantastic experience: Dr Cunningham is a brilliant HRT advisor, she's made a huge difference.
Hi Cathy, thank you very much for the positive feedback
Fantastic experience: The doctors are professional and knowledgeable; the reception staff friendly and helpful.
Thanks for the great feedback Don!
Fantastic experience: Extremely helpful staff and wonderful GP. They go beyond the ‘call of duty’. Thank you
Amazing feedback! We’re very happy to hear you had a great experience with us
Fantastic experience: Very caring doctor, don't feel rushed.
Hi Mary, we’re sorry to hear you didn’t get your x-ray report in time for your appointment, but we don’t understand why you have rated us 2 stars for this. We don’t do x-rays at our clinic and usually reports take around 24 hours minimum to be sent to the GP. It would be appreciated if you could please remove this review as this has nothing to do with us.
Fantastic experience: Great clinic with friendly, professional staff. The appointments were running about 30 mins late when I went on a Saturday afternoon so worth calling up ahead of time to find out if they’re on schedule. But other than that, a very positive experience!
Thanks for taking the time to leave us this feedback Holly. We always try to run to schedule but at times we can get quite busy. We’re happy to hear that overall you had a very positive experience!
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