Excellence in Dentistry
Information about Excellence in Dentistry
4000, Spring Hill
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 7:30-18h
- wednesday: 7:30-16:30
- thursday: 8h-18h
- friday: 7:30-15:30
- saturday: (closed)
Conveniently located near the Brisbane CBD in Spring Hill, Excellence in Dentistry is a patient-orientated practice that strives to make every facet of care in our office special. Our purpose-built CBD dental practice has been recently renovated, and we make it a priority to feature all the latest technological advances in modern dentistry. Dentist Dr Sally Farhandi has over twenty years’ experience offering exceptional preventative and restorative care. Visit our website today!
Our comment from Top Dentistas about Excellence in Dentistry:
Excellence in Dentistry is renowned for its exceptional level of care and professionalism, as highlighted by numerous satisfied clients. The clinic is praised for its welcoming atmosphere, ensuring every patient feels comfortable from the moment they step in. The dedicated team, including Dr. Sally and her experienced staff, consistently receives accolades for their expertise and patient care. Many customers express their enthusiasm for the friendly service they receive, noting that staff members like Baz and Mai make a significant positive impact on their visits.
Key highlights from user reviews include:
- Outstanding Patient Care: Clients commend the staff for their genuine warmth, kindness, and willingness to address all concerns with patience and clarity.
- Professionalism and Expertise: Dr. Sally and her team are recognized for their thorough explanations of procedures and options, helping patients feel informed and confident in their treatment decisions.
- Comprehensive Services: From routine cleans to cosmetic procedures like veneers and Invisalign treatments, the clinic offers a wide range of services tailored to individual needs.
- Comfortable Environment: The practice is designed to provide a calming experience, with thoughtful touches like ceiling TVs for entertainment during treatments.
Clients frequently express their satisfaction with the results of their treatments, highlighting achievements in their dental health and smile transformation. With rave reviews supporting their claim of excellence, this dental practice stands out as a top choice for anyone seeking high-quality dental care.
Excellence in Dentistry: Reviews
Fantastic experience: Big thank you to all, especially Mai, Vicky, Simone, dr Christine and dr Sally!
Fantastic experience: I am so pleased that I found Sally! The end result of my implants and veneers are fantastic. I can’t highly recommend her and the team enough. Thank you all so much for your patience, kindness and most importantly expertise. I am loving my new teeth and smile.
Fantastic experience: All the team do a great job , very highly rate them..Sal , Baz , Mark, Lisa ,Wendy n all. Happy to refer anyone who wants a good quality job done well n very friendly service with a smile...they make it easy for you . Cheers n smiles . Steve
We greatly appreciate your positive feedback, Steve! Thank you for recognizing our team's hard work and friendly service. We're glad you had a great experience with us.
Fantastic experience: Dr Christine and the staff are absolutely amazing. They are so welcoming and inviting you feel at ease when you walk in. I highly recommend this dental practice.
Fantastic experience: I had a very positive experience at Excellence in Denistry right from the lovely welcoming staff on the front desk to Dr Sally who was very caring and knowledgeable and her dental assistant. I would highly recommend this Practice
Fantastic experience: Lisa is fantastic - best teeth clean I’ve ever had.
Fantastic experience: Great care and service, absolutely wonderful people in all aspects
Fantastic experience: They are simply the best, a brilliant team with state of the art diagnostic equipment. Thank you Christine etc. for a most pleasant experience.
Fantastic experience: Wonderful clinic and staff . Well priced and they do very good work . I would highly recommend Excellence in Dentistry to anyone .
Fantastic experience: Excellent service from every single person that look after me
We are glad to hear you received excellent service from every single person. Thank you for sharing your experience with us.
Fantastic experience: Lisa did a great service and clean for me
Fantastic experience: Great experience here. Called around a few dentists to ask for a quote to fix my retainer. This place has the most reasonable price and Dr. Marc was able to see me on the same day. Great service. Highly recommend.
Fantastic experience: Highly recommend Excellence in Dentistry. Helpful, friendly people and Dr. Sally is amazing.
Hi Barbara. We appreciate your valuable feedback. Thank you for taking the time to share your thoughts! Best regards,
Fantastic experience: Great experience with Lisa and Dr Sally. They were both very professional, approachable and informative. Would absolutely recommend.
Hi Rosh,
Thank you for taking the time to leave us a review on Google! We truly appreciate your support and feedback.
Best regards,
Fantastic experience: Always impressed with everyone who works in this fantastic dental clinic. Excellent facilities and even better staff who work hard to make the experience calm and comfortable. Highly recommended by me and my wife!!
Hi Gabriel. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: The service provided was wonderful. Sally and all the rest of the staff were truly helpful and friendly and everyone made me feel welcome at every visit. I would recommend this service to anyone.
Thank you for your wonderful feedback, Ann-Maree. We value your kind words and are glad to hear about your positive experience at Excellence in Dentistry.
Fantastic experience: I truly appreciate how Dr. Sally takes the time to clearly discuss my options and helps me choose the best one based on my insurance. She is transparent, communicative, and provides clear guidance on the best course of action. Unlike my previous dentist, who would present multiple options without much direction—leaving me with more questions than answers—Dr. Sally ensures I feel confident and informed in my decision. Highly recommend!
Hi Sanaz. Your feedback is highly appreciated. Thank you so much for the review!
Fantastic experience: Very happy with the results Thank you Excellence in Dentistry
Dear Tofi,
Thank you so much for taking the time to share your positive experience! We are glad to hear that you achieved great results and are happy with the care you received. It’s always rewarding to know that our efforts have made a difference.
We look forward to seeing you again!
Best regards,
EID team
Fantastic experience: Great chair-side manner, very afficant, kept me in the loop (upto date) on all things being done, The outcome; just keeps getting better, Little pain (normal), then no pain. It's almost like having my teeth again, Thank you Sally and the whole team at Excellece in Dentistry
Dear James.
It was a plessure working with you and glad that you are happy with our service and outcome of your treatment. We appreciate the kind words!
Fantastic experience: Best dentist I have had in my lifetime. Care and attention is first class competent professional and caring team
Dear Sharon,
Thank you for your wonderful feedback! We're glad to hear you had a great experience and that our team made a difference. We look forward to seeing you again!
Best regards,
EID team
Fantastic experience: Very professional and provides quality care n service by the whole team - from the dentists, to the dental hygienists to the front desk team. A* service! Well done team!
Dear Laura,
Thank you so much for your wonderful review! We’re so happy to hear that you enjoyed your experience with us. Your support truly means the world to our team! It is always a pleasure to see you and your family at our practice.
Best regards,
EID team
Fantastic experience: Highly recommend. Professional. Caring. Great service and value for money
Hi Sandra,
Thank you for sharing your positive experience with us. We appreciate your feedback and value your input!
Positive experience: Professionally managed practice offering skilled dental services.
Thank you so much for your wonderful review! We truly appreciate your kind words and are glad to hear that you had such a positive experience with us. Your feedback motivates us to continue providing great service and quality. We look forward to welcoming you back soon!
Fantastic experience: Dr. Sally and the team are great and always provide valuable advice to ensure that I can keep my dental hygiene to the best standard. They're friendly and kind and I have gone back many times
Dear Ruebin,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and it inspires us to continue providing the best service possible.
Best regards,
Fantastic experience: Dr Sally is AMAZING, the process has been phenomenal and at all times I have known exactly the next step, what to expect and should anything pip up, who to call and when. On top of Dr Sally's service is her amazing team. I have had the best experience so far.
We're excited to hear about your positive experience with Dr. Sally and our team at Excellence in Dentistry. Thank you for sharing your feedback, Amanda .
Fantastic experience: Great dentist, very friendly and professional staff. Highly recommend
Hi, Nicholas. Thank you for sharing your positive experience. We truly appreciate it!
Fantastic experience: Brilliant hygienist - so thorough, gentle - the best!! She is also, friendly, kind and respectful and has good Interior design programmes to distract you!!!
We're glad to hear about your positive experience with our hygienist! Thank you for your feedback.
Fantastic experience: I'm regular for dental hygienist services. Always good work quality from Lisa. Thanks!
Hi Nick, We are glad to hear about your positive experience with Lisa's dental hygienist services. Thank you for sharing your feedback!
Fantastic experience: Wonderful practice! Dr Christine was wonderful and helpful. Receptionist lady was a delight!
Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our practice wonderful and our team helpful. Your feedback is incredibly valuable to us.
Fantastic experience: Most trusting and professional dentist I have ever been to in my life would highly recommend.
Your positive feedback is greatly appreciated. Thank you for sharing your experience with us!
Fantastic experience: Dr Sally Farhandi is absolutely exceptional!
Thank you for your feedback about Dr. Sally Farhandi! We're pleased to hear about your positive experience and appreciate you taking the time to share it. Your kind words motivate us to continue providing excellent dental care to all our patients.
Fantastic experience: If you're looking for dental work, I highly recommend Sally and the team! Bazz and the front of house guys are so welcoming and greet you by name. Absolute professionals. Sally is amazing at what she does and just genuinely really nice! My teeth are as healthy as they have ever been and I love my new smile. Only regret is that I didn't come here sooner. Thank you
Your review is appreciated! We are thrilled to hear about your positive experience with Sally and the team. Thank you for choosing Excellence in Dentistry.
Fantastic experience: An amazing experience here at Excellence in Dentistry, Dr Sally....Thank you!! You're extremely knowledgeable informative and professional. My implants not only look amazing...they feel amazing. Your team made me welcome, I'm so happy with my new teeth and very grateful. Highly recommend Excellence in Dentistry.
Thank you for sharing your review, Boyde. We're so pleased you had a great experience at Excellence in Dentistry! We look forward to seeing you again for your routine checkups.
Fantastic experience: Thank you so much Excellence in Dentistry... Experience has been Amazing since the first moment I came in for my 1st consultation.
We appreciate your positive feedback regarding your experience at Excellence in Dentistry. We're glad to hear that you had a positive impression of our practice from your first consultation onwards. Thank you for taking the time to share your feedback with us, Faraimo.
Fantastic experience: Absolutely sensational job. Recommended to anyone who is looking at doing anything dental related. Please this place is amazing. Very nice place clean and accommodating. :) Dr Sally being an absolutely wonderful human being. Happy, bubbly always smiling and always nice so courageous. Such a happy personality wonderful at her job. She is wonderful at what she does. My teeth are perfect. I love them so much my partner is next. :) Baz Nasirpour is the most humble and kind happiest person to meet at the front desk so accommodating and wonderful to chat with. Very nice and is the first one to help encourage and support you emotionally as much as possible during the process. :) Such a beautiful experience and highly recommend five star professional work. Absolutely wonderful all the dental assistants are beautiful ladies. Never a dull moment. Please go to, Excellence in Dentistry. Customer service is awesome top tier excellent by name excellent by nature. Sincerely and ever so gratefully Drummond Elisha and Family.
We are grateful for your kind words and are thrilled to hear that you had such a wonderful experience at Excellence in Dentistry. Thank you for sharing your feedback!
Fantastic experience: Excellence in Dentistry is the answer to all your dental needs, experienced staff & premium quality work ensure an overall experience suitable for all requirements, Excellence in Dentistry is ALL you need, highly recommend!.
Thanks Leif.
Thanks for your support and nice words. Looking forward to seeing you in your next check up and clean appointment.
Regards,
ElD team
Fantastic experience: Excellent service. Always friendly and made me feel comfortable even with my fear of dentists.
Fantastic experience: I cannot recommend Excellence in Dentistry enough. I have been looked after by the team for 5+ years and truly feel I am always in safe hands during every step of the process. From Baz and Wendy's warm and efficient service as soon as you step foot into the office; Lisa's gentle, thorough, and explanatory dental hygiene services; to Sally's warmth and expertise in orthodontics, Excellence in Dentistry goes above and beyond for its patients, and I've never been more blown away by a dental healthcare provider, or any healthcare provider, for that matter. Thank you for always looking after me, team! It was also wonderful to meet senior dental nurse, Vicky, today who was very patient with me at the counter. Clinical coordinator Anna was very friendly and helpful throughout my orthodontic treatment, too. I've also had a couple of dental cleans with dentist Marc. who also provided wonderful care. The only people I've not mentioned are the ones I've not met! All this is to say a massive thank you to Excellence in Dentistry. You have made the impossible possible: a dental service that patients genuinely look forward to attending. Will also add that the ceiling TVs with Netflix are a very calming, considerate, and deeply appreciated special touch, which I have not seen elsewhere and makes a remarkable distraction and tool for calming nerves. Look forward to seeing you all soon, Angela S
Fantastic experience: Dr Eric and the team did a great job removing my 2 wisdom teeth. Very painless, quick and without any issues. Would definitely recommend :)
Fantastic experience: Could not have asked for a better experience! From the first consult to the end result everyone is professional, kind, and exceptional at what they do. I had a deadline for my wedding at the end of this month and Dr Sally, Dr Marc, and the amazing team pulled it off! I had extensive work done and the end result is beyond anything I could have hoped for. As someone who's had awful dental experiences, anxiety and adhd I never ever felt uncomfortable or that I couldn't ask for accommodations to help. If you want patient, pain free, consistently great care then call! Wendy and Baz will look after you
Fantastic experience: Sally, Baz and the team are not only complete professionals, you become part of the family with Excellence in Dentistry. I received the ultimate care during my 20+ months of treatment. Every single detail was meticulously planned that i never had to worry about a thing. All of the staff there are lovely, from front of house, to hygiene practitioners, assistants and everything in between. I will never forget Sally going above and beyond in her care of my treatment plan, telling me at one stage "i need to fix this, it's not in your plan but i'm doing it and you will benefit in the long term" What a wonderful, family owned practice. I cannot recommend these guys enough. If you want things done right, choose Excellence in Dentistry. Thanks for changing my life team
Thank you so much for the kind words, Ryan! We are really happy to know that you had a positive experience with our team at Excellence in Dentistry. It's awesome to know that you felt like part of our family. We appreciate your recommendation and thank you for choosing us to change your life.
Kind regards,
Excellence in Dentistry Team
Fantastic experience: Thank you Sally and all the team you guys made my experience so amazing. I was terrified at first but you made the journey so easy for me I’m so happy with the results thank you Lenny
Thank you Lenny for your kind words and for choosing Excellence in Dentistry. We're thrilled to hear that Sally and our team made your experience amazing and helped ease your fears. We're glad you're happy with the results.
Fantastic experience: I changed to this dentist six months ago after years at my previous one. I am so impressed with the excellent experience I am having. The dentists have been caring and thorough, and the receptionists are extremely friendly, accomodating and professional. They have really made an extra effort that you don’t see much anywhere nowadays.
Thank you for your kind words, Robert! We're thrilled to hear that you've had an excellent experience with our dentists and receptionists. We strive to provide caring and thorough service, and it's great to know that we've made a positive impact. looking forward to seeing you in future!
Fantastic experience: I recommend Excellence in Dentistry to absolutely anyone who will listen. I feel so unbelievably cared for by the team, the service is impeccable and I don’t feel like I am getting oversold procedures or services that I don’t really need. Such a warm environment and I truly look forward to my checkin appointments! Thank you for all of your hard work team :)
Thank you so much, Olivia, for your kind words and recommendation! We are thrilled to hear that you feel cared for by our team and that you appreciate our impeccable service. We pride ourselves on providing a warm and welcoming environment for our patients. We always strive to provide the necessary procedures and services without overselling. Thank you for choosing Excellence in Dentistry, and we look forward to seeing you at your next check-up appointment!
Fantastic experience: "Exceptional Dental Implant Experience at Excellence in Dentistry! I recently underwent dental implant procedures at Excellence in Dentistry, and I couldn't be more pleased with the results. Dr. Sally and the entire team exhibited unparalleled professionalism and expertise throughout my journey. I highly recommend Excellence in Dentistry to anyone considering dental implants or any other dental procedures. Thank you to the entire team for their exceptional care and for transforming my smile!"
Thank you for sharing your exceptional dental implant experience at Excellence in Dentistry, Lida! We're thrilled to hear that Dr. Sally and our team provided you with unparalleled professionalism and expertise throughout your journey. We appreciate your recommendation and are delighted to have transformed your smile. If you have any further dental needs, please don't hesitate to reach out to us at (07) 3839 7757.
Fantastic experience: Fantastic Invisalign experience and results with Sally and the team at Excellence in Dentistry. My wife and I were referred here by a friend a few years ago and we also couldn’t recommend them highly enough + very convenient location to visit on a lunch break if needed.
Thank you, William, for your kind words and positive review of our Invisalign services at Excellence in Dentistry. We are thrilled to hear that you and your wife had a fantastic experience with Sally and our team. We appreciate your recommendation and are glad to know that our convenient location is a plus for you. If you have any further questions or need any assistance, please feel free to reach out to us at (07) 3839 7757.
Fantastic experience: What a life changing experience I've had because of everyone here at excellence in dentistry. I am so happy with the team of experts in there own fields no wonder they have the best ratings in Brisbane. I'm able to smile with confidence and eat normally again just to put thing simply just amazing. If you think you're not able to be helped much like I did on my first visit you'll be in for a shock with the staff experience and qualifications to back them up. I just have to say give them a call and see how happy you are with your own experiences. Thank you to the hole team there at excellence in dentistry your amazing my life's changed far more than I could have ever thought possible.
Thank you for your kind words and positive review, Azza! We're glad to hear that you had a life-changing experience at Excellence in Dentistry. Our team of experts is dedicated to providing the best care possible, and we're glad that you were able to regain your confidence and enjoy eating normally again. We appreciate your recommendation and look forward to serving you again in the future.
Fantastic experience: Wonderful customer service at Excellence in Dentistry! Lisa took a lot of care, explaining everything she was doing, which made it a very comfortable visit. Baz, the practice manager, was so nice and helpful. A great practice.
Thanks so much for the kind words, Rheya! We're so happy to hear that you had a great experience. Our team is dedicated to providing excellent customer service and ensuring our patients feel comfortable and informed. We appreciate your feedback and look forward to seeing you again soon.
Fantastic experience: I recently visited Excellence in Dentistry for amalgam filling removal, and I couldn’t be more satisfied. They attended to my safety first. They followed strict protocols, from ventilation and protective gear. I felt safe and well-informed throughout. I also had a splint made. It is well made and comfortable. I can’t speak highly of the team., They are incredibly friendly, professional and most of all accommodating.
Thank you for your kind review, Raana. We're glad to hear that you had a positive experience with us at Excellence in Dentistry. Ensuring our patients' safety is our top priority, and we're glad that you felt well-informed and comfortable throughout your visit. We appreciate your kind words about our team and their professionalism.
Fantastic experience: The absolute best! Sally was very informative and supportive through my whole journey! My teeth look amazing!! Can’t thank the team enough!
Thanks so much for the kind words, Amber! We're glad to hear that you're happy with the results of your treatment. Your teeth look amazing!
Fantastic experience: Took a few months for me to get used to my new teeth and learn how to smile properly with them..lingual braces were so worth it thanks to Dr. Sally…she’s so nice and patient and professional! I have perfect teeth now hehe!
Thanks for the review, Echo! We're excited to hear you had a great experience with Dr. Sally and love your new smile. We appreciate you trusting us with your dental care.
Fantastic experience: I went and had my treatment by Dr Sally and they were nothing but exceptional. I had a fear of dentist due to previous experiences and Dr Sally and her team were nothing but attentive and caring throughout my entire 18 month journey. I had extensive work done to fix a number of issues and I am beyond ecstatic with the results. Sally walked me through the processes from start to finish and was able to educate me on the risks and outcomes. She was clear from the start and listened to my concerns and what I was seeking as an end result. I would strongly recommend this practice if you need any work done as they really do care and listen to their patients. A big shout out to Wendy, Baz, and Sally for your friendly and smiling faces!
Thank you for your kind words, Dylan! We're thrilled to hear that Dr. Sally and our team provided you with exceptional care and made you feel comfortable throughout your dental journey. We appreciate your recommendation.
Fantastic experience: Very happy with the results of my procedure . Dr Sally and the staff were very accommodating and friendly from start to finish . Could not be happier with my new smile and the treatment by all throughout the process . Thankyou
Hi Mat,
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you're satisfied with the results of your procedure. It's our pleasure . We appreciate your kind words and thank you for choosing us for your dental needs.
Best regards,
Excellence in Dentistry
(07) 3839 7757
Fantastic experience: Thank you so much Sally and team. Your incredible skill, care and total professionalism has made a huge difference. I could not be happier with the results I have had from excellence in dentistry. For anyone considering orthodontic treatment, I cannot recommend highly enough. Adam Leary
Dear Adam,
Thank you for taking the time to leave such a positive review of our practice, Excellence in Dentistry. It is always a pleasure to hear that our team's dedication to skill and professionalism has made a difference in our patients' lives. We are thrilled to hear that you are happy with the results of your orthodontic treatment and appreciate your recommendation to others.
Thank you again for choosing Excellence in Dentistry for your oral health needs.
Best regards,
Excellence in Dentistry
(07) 3839 7757
Fantastic experience: Dr Sally and the team (of course, inclusive of Wendy) have been nothing short of amazing. I went in to seek treatment prior to my 2023 wedding, and 6 weeks out have just had my last ever appointment with Excellence in Dentistry. I am extremely pleased with the final results, and the payment plan provided suited me perfectly. Highly recommend the entire team!!!!! It is a great feeling to be confident in my smile finally.
Greetings Andrew,
Thank you for taking the time to leave us a review. We are glad to hear that you had a great experience with Dr Sally and our team here at Excellence in Dentistry. It was our pleasure to have been a part of your wedding preparation and are so pleased that you are happy with your final results.
We appreciate your recommendation and look forward to continuing to provide you with excellent dental care.
Thank you for choosing Excellence in Dentistry.
Best regards,
Excellence in Dentistry
(07) 3839 7757
Fantastic experience: After being to few consultants at other places prior to this which i didnt find very helpful. I was looking forward to this one as i had read some great reviews. My consultation with Sally was fantastic i felt super comfortable, i also gained alot of knowledge everything was explained so well and it was made very clear on what needed to be done. I was given a few options on how we could achieve this which I loved. Leaving feeling very positive and excited to start to process. Thank You
Dear Zoe,
It was nice meeting you . We appreciate your positive feedback and glad to hear that your consultation appointment with Dr Sally was informative and met your expectations.
Regards,
Excellence in Dentistry team
Fantastic experience: I would like to thank Sally Farhandi and her team from Excellence in dentistry for the work they carried out for me. They have greatly exceeded my expectations and I highly recommend them to anyone looking for professional quality standards and fantastic service.
Hi Jarred,
Thanks for your nice words and we are glad that the outcome of your treatment exceeded your expectations. It is always a pleasure seeing you here.
Regards,
Fantastic experience: Does the Tooth Fairy exist? Sadly no. Does a terrific dentist in the heart of Brisbane City exist?! Fortunately the answer to this question is, yes. Dr Sally and her team have been taking great care of me since I started with a simple checkup and now trust them through my Invisalign treatments and regular cleans. The front desk staff are always up for a chat and more than happy to help me adjust appointments… even if I get stuck in work meetings at the last minute and have to reschedule (soz). The hygienists are nothing less than professional and always leave me filled with confidence after a nice fresh clean. Couldn’t recommend this place more, you will not be disappointed!
Hi Alex,
Your review made our day. Thanks for your kind words.
Fantastic experience: Great family dentist that are very friendly and accomodating. My family has been coming here for years and find the dentists explain treatments clearly and are efficient with their work. Thanks to the Excellence in Dentistry team!
Hi Vic.
It is always a pleasure seeing you and your family here at your routine check up and clean appointments and thanks for your kind words.
Fantastic experience: Nothing but great things to say about this Dentistry. They really are excellent at what they do. All my interactions with Dr. Marc, Vicky and the Team have been nothing short of pleasant. Thank you for everything, look forward to visiting the practice again soon.
Thanks Olivia. Appreciate your review and kind words.
Fantastic experience: Very warm and friendly practice. Mai who we see regularly for our clean is very experienced and welcoming making our visit a pleasure. Definitely recommend this place
Fantastic experience: Incredible dental clinic in the heart of the city! Friendly staff and exceptional service.
Fantastic experience: Have just finished up my Invisalign with Sally from Excellence in Dentistry and could not be happier with the results and also my experience every time I come into the practice. It’s always a pleasure dealing with every member of the team, and even for a person like me who previously disliked going to the dentist I actually enjoy going in for check ups and cleans. Big thanks to the whole team!
Thanks Daniel. We are happy that you are satisfied with the outcome your Invisalign treatment and our service.
Appreciate your kind words.
Negative experience: Despite having high expectations and willingness to visit this clinic, I was unfortunately denied my booking without a non-refundable deposit of $150. Not advising of a missed appointment, due to legitimate and chronic illness (evidence supported), and inability to contact the clinic any earlier in light of my condition and it being a weekend, I was consequently being forced to pay a $150 deposit in order to ensure the rescheduling, otherwise my appointment would be cancelled by certain time. As a client, willing to spend the foreseen high prices that come along with these types of services, I cannot believe that the clinic would force such a deposit for a completely legitimate claim. Unprofessional ‘money hungry’ type behaviour. Such a shame that supposed great dentist has such an unprofessional front desk. P.S. it is even more so understandable if the time slots were so scarce, my follow up appointment which I booked myself was available for more than a week! Including multiple other slots which I viewed upon rebooking.
It is a shame that you have done a review for us before even entering our practice or receiving any service from us. So, I would like to mention some details as your review does not reflect the whole story and I will leave the judgment to the readers of your review.
In July, you booked an appointment which we worked hard to accommodate due to your specific requested time and date. You changed that appointment a couple of times outside of our 48-hour cancellation policy and in the end, you cancelled it one hour before your appointment saying you were unwell. Although the changes and cancellation were against our 48 hour cancellation policy which were emailed to you, we did not charge you as we understand people might become sick and it is unforeseen circumstances.
You then booked an appointment in December which you did not show up to. Three hours after your appointment, you contacted us stating that you were unwell which again we did not charge you for from the goodness of our hearts.
Later on, you booked another appointment and as our practice policy, when there are multiple cancellation of appointments within the cancellation policy period, you were given the choice to pay a deposit to secure the appointment which you refused.
Within the past 12 years that we have been operating this dental practice, providing exceptional customer service to our clients, and taking care of our team members have been our top priority. Please note, dentists and dental hygienists work on commission base so every time you do not show up or cancel your appointment last minute, they miss out on their income. These beautiful people like everyone else, have mortgages to pay and are raising families. Furthermore, in the gap you leave, another patient misses out being seen who might be in pain and in need of urgent attention. The purpose of the policies mentioned above, is to protect our staff and our clients against people like you with no respect for human relations.
Management at excellence in dentistry
Fantastic experience: Dr Sally and the team are fantastic. I have been going here for years and am always very happy with the results, from routine cleans to cosmetic work. I highly recommend the practice.
Dear Veronica,
Thanks for your kind words and appreciate your time to do this review. I am glad you are happy with our service and the outcome of your treatment. Looking forward seeing you at your future check up and clean appointments.
Kind Regards,
Excellence in Dentistry Team
Fantastic experience: Sally and her team are fantastic… great work with minimal discomfort! I wish I had seen her years earlier.. will be going to see her for everything going forward. Can’t thank her enough for my new smile!!
Dear Jake,
Thanks for your positive review. we glad you are happy with your Invisalign and veneer treatment with us. We look forward seeing you at your regular routine check up and cleans in future.
Excellence in Dentistry
Fantastic experience: Excellent service, doctor Sally is amazing, responsive, and knowledgeable doctor. She is very calm, never rush aiming for a good outcome. Dr Sally is the first doctor whom I trust my teeth without any doubt. She is very honest, and spends time to explain why. I had many questions about my orthodontic treatment and Dr Sally gave answers to all of them. Done few treatments with her:crown, tooth extraction and tooth feeling and orthodontic (Invisalign) happy as much as I can be with the results. I definitely recommend Excellence in Dentistry, because you will be looked after very well. Also special credits for all the great work done by the team. Baz has a welcoming nature and reassuring voice, Anna is very lovely person and wonderful nurse assistant. Wendy always finding answers and sends out all information promptly. Just a few people I met, but I am sure they all great. Thank you, for my beautiful smile
Hi Marina,
What a such a lovely review for us. I have passed it on to Dr Sally and everyone here. We are thrilled to see your review and the fact that you are happy with the outcome of your treatments and more importantly the invisalign treatment.
We are looking forward seeing you for your routine check up and cleans in the future and it was a pleasure working with you.
Kind Regards,
EID Team
Fantastic experience: Firstly I would like to Thank Dr Sally, Baz & there team at Excellence in Dentistry. Thank you for giving a smile that I can be proud of, & for giving back my self confidence. My teeth were in a bad way & I was embarrassed to smile in photos & to just smile in general, but with the transformation of my smile that Dr Sally has given me I just can’t thank you enough. I used to avoid having my photo taken at all costs & now I jump into every photo I can, I also photo bomb photos I’m not meant to be in lol. I absolutely love my new teeth (smile) & I can’t help but to show it off. I can’t help but too thank you for your flexibility with fitting me in for appointment’s, as I am a truckdriver and and I’m hardly ever home, squeezing me in at such short notice to be able to make my treatments happen has been an absolute blessing. I will be recommending many of my friends and family to come and see you Dr Sally when they need treatment, as you & your Team are super friendly & very professional at what you do. Thank you very much for everything you have done for me, I really appreciate it. Forever grateful Thank you. Regards John.
Dear John,
I appreciate your lovely words and what a nice gesture to spend time and write such a comprehensive review for us.
I am glad you are happy with the income of your implant treatment.
We all look forward seeing you for your routine maintenance of your implants at your future visits.
Kind Regards,
Team at EID
Fantastic experience: I had no prep vaneers with Dr Sally and could not be happier with my new smile! Very affordable for such a brilliant result! Lovely clinic and staff. Dr Sally is an amazing dentist.
Fantastic experience: Dr Sally made all my dreams come true, she went above and beyond to make my smile the best it's ever been in time for my wedding. I can't thank the team enough, I highly recommend them for all your dentistry needs
Fantastic experience: the best experience I have ever had so far , always not a pleasure if you need to see a dentist , however excellence team are warm and professional. I did my teeth fix and remove my headache , followed by invisible brace, the result is excellent ! I will definetly stick with them and refer anyone in need. all the instruction has been given very clear, no extra time waiting with appoitment .
Thanks Jessie for your kind words and we are glad that you are happy with your Invisalign treatment outcome.
Fantastic experience: Had my invisalign done by Dr Sally and my teeth turned out amazing! Very happy with my results and would recommend! :)
Thanks David for your kind words and we are glad to hear you are happy with the outcome of your Invisalign treatment. Looking forward seeing you at your routine check up and clean appointments.
Fantastic experience: I have been a client with Dr Sally and her team for many years, and found them to be excellent communicators as to what was required in all my dental requirements along with reasonable costs. My Husband who also is a client along with myself would recommend Dr Sally and the team to anyone, their ability to fit in with changing appointments to fit in with situations over the years has been a great help to us both.
Thanks Julie. It is always a pleasure seeing you at our practice and we are glad you are happy with the outcome of your veneers.
Fantastic experience: Thanks Dr. Sally and her team gave a good treatment. They are really friendly. Everything going fluency. Dr. Sally gave a lot of support and help during unexpected situation. I highly recommend everyone go to Dr. Sally to get straightening teeth.
Hi Abby,
Thanks for kind words. We are happy that you are satisfied with the outcome of your Invisalign treatment and our service.
Fantastic experience: What can I say - Dr Sally and her team changed my life. I did my research because I wanted veneers fitted and as they’re expensive I wanted to make sure I got the correct people to do it. I not only found the best but they unknowingly cured me of my phobia of dentists! Dr Sally gave me 3 options to help correct my overbite and give me a beautiful smile. I decided to choose braces as an initial step to my “perfect” smile. They were so kind and comforting that I had no problems having them fitted and when I broke them or accidentally dyed the bands it was never too much trouble for them to help me. The corrective braces took only 8 months for them to correct my overbite. I then had the scary task of getting my veneers. I didn’t want to look like a fake movie star! Sr Sally helped me with options on colour and size. Again nothing was too much trouble. However I don’t think I was quite prepared for my finished smile. To say I love my new teeth is an understatement. The veneers are the perfect size and fit. They look like real teeth not tombstones or thick blocks. They’re so fine on the edges and even have the small, almost see through edge along the bottom, just as real teeth do! They really are nothing short of naturally amazing! I broke my retainer this week so had to pop back in to see the team and it was like meeting up with friends. From Dr Sally, the wonderful Baz on reception and the whole entire team (which never changes btw, meaning they must be just as delightful to work for) it was a joy to see them. In summary they are the ultimate professionals. They’re kind, helpful and provide the perfect service with the best quality products. I can’t thank them enough. Now I am front and centre of every photo with a huge, open grin on my face instead of hiding in the background. Thank you so much guys, you really changed my little world!
Thank you Joanne, we really appreciate you taking the time to leave this review. It is always a pleasure seeing you in our practice. We look forward to seeing you again.
Fantastic experience: I cannot thank Sally and her team enough. From my first engagement with Excellence, to the end, they have been consistent with friendly and proactive service. Dr Sally kept me informed from beginning to end with regard to the process of achieving my end result, and constantly presented me with various options and her expert opinion. I can absolutely say that I am over the moon with my results and would recommend Excellence to everyone! Whenever I left the practice after asking questions, I would receive a prompt response with the answers I was seeking. They absolutely went above and beyond at every single step. Thank you so much for everything and helping me achieve my end result.
Fantastic experience: Absolutely blown away by my transformation! Everything was explained and all costs were transparent. I would 100% recommended Dr Sally and the team!
Thanks Alison for the great review. We are glad that you are happy with the outcome of your Invisalign and Veneer treatment at our practice.
Fantastic experience: I had a great experience with Dr Sally and the team. I have a hectic schedule and didn't want to spend too much on braces, so it was fantastic that this could be accommodated. I was able to afford my treatment without needing a loan and my appointments were always quick and easy. Most importantly I'm SUPER happy with the results. Thank you so much Excellence in Dentistry!
Thanks Alex for your great review. It is great that you are happy with the outcome of your Invisalign .
Fantastic experience: Dr David and the staff at the clinic treated me very kindly and professionally. He even went far and beyond to ensure that my problem would be solved the same day. Price was more than fair, very affordable . Thank you Dr David and Excellence in Dentistry, I strongly recommend!
Fantastic experience: Dr Sally is amazing and made such a big difference to my smile! She was honest about what could be achieved and went out of her way to make sure I was happy with the end result. The team at Excellence in Dentistry are friendly and professional and I highly recommend them.
Thanks Leisa for the great review. Your smile looked amazing after your Social 6 / Lingual braces. It was a pleasure working for you.
Fantastic experience: A friend recommended Sally to me when I was complaining about some other dentists I had seen. Over the years dentists had seen me every six months, cleaned my teeth and filled any cavities. The problem was my teeth were wearing down to the dentine. They were brown, crooked and ugly. Sally worked out a complete treatment plan including Invisalign braces, veneers and crowns. My teeth now look fantastic. I couldn't be happier with Sally's work!
Fantastic experience: Dr Sally and her team are amazing. I’m so happy with my new smile and my teeth are awesome. I highly recommend Excellence in Dentistry to anyone wanting to get there perfect smile as well. Thank you so so much.
Thanks Kat for the great review. We are glad that you are happy with the outcome of your treatment . It was a pleasure working for you.
Fantastic experience: I can't recommend Excellence in Dentistry highly enough. Going to the dentist is always a bit traumatic, particularly when you know you need some pretty major work. Dr Sally and staff are professional and kind and go out of their way to make the experience as painless and efficient as possible.
Thanks Lel for the great review. We really appreciate that.
Fantastic experience: Could not recommended higher! I had not been to the dentist for a long time after a bad experience. The ladies were lovely, explained everything, gentle and all around a great experience. Never thought I’d say that about the dentist haha! Thankyou for everything!
Fantastic experience: Dr Sally, Baz, Mai & the whole team are amazing! I've been attending Excellence in Dentistry for years along with my children. In my experience no one could match their genuine, warm, professional but caring service. Dr Sally is highly skilled, always explains things in detail and gives options for treatment. I have found them to be honest, reliable and friendly.
Fantastic experience: If there were more stars I would give this dental practice a 10 rating. All of the dentists and staff go out of their way to accommodate my needs as a client. They offer a very professional, knowledgeable, relaxed and caring environment. Thanks for assisting me with my dental health over the last few years.
Fantastic experience: Sally & Mai are wonderful at what they do, my teeth are always sparkling after a clean by Mai! They are very accommodating with my young kids, putting Trolls on the TV so they can watch that whilst having their teeth checked/cleaned.
It's always a pleasure seeing you at your dental appointments and thanks a lot for your comments.
Fantastic experience: Excellent dentists. Extremely professional and highly skilled. Definitely would recommend
Thanks Sao. Appreciate your comments and recommendations.
Fantastic experience: Dr. Sally, Baz & Mai always look after me 100% each time I have an appointment. Im a bit of a nervous of the dentist, but never when I go to Excellence In Dentistry - as they really take all that worry away. They are very professional, but also, very caring & take a genuine interest in you as a person . Its a 4 hours trip for me for my appointments to see them ..... But I wouldn't go anywhere else. Kim Ross
It was great seeing you again Kim. We are happy that our service worth 4 hours of trip to your dental appointment. We appreciate your recommendation.
Fantastic experience: Extremely professional,proficient and capable Mei who cleaned my teeth. Highly recommend this dental practice for any dental requirements
Thanks for you kind words. Looking forward to seeing you at your next appointment.
Fantastic experience: I have been a patient of Dr Sally and Mai for many years, despite no longer working in town i still make the effort to go in for my check ups. Have always found Sally to be very effective and efficient, explains everything simply. Their model of having Mai do the initial exam and clean, followed by Sally checking I think is great - and Mai is always very thorough and gentle, considerate of sensitive areas. Highly recommend!
It is always a pleasure seeing you at our practice. Reviews like yours make us confident to improve our service every day. Looking forward seeing you at your next appointment
Fantastic experience: I have been seeing Dr Sally for many years for my dental care and treatments, and have always been happy with the outcomes. Dr Sally is very professional and caring as is Mai, the hygienist. Friendly and relaxing atmosphere. Would defintely recommend.
Thanks for your kind words and recommendations. We are glad that you are happy with our service.
Fantastic experience: Excellence in Dentistry is a very professional practice. Dr Sally gives you all the options and is very realistic about what the treatment can achieve and what might stay the same. Dr Sally was very good for myself who has received not very good dental care in the past but wanted to see what my options were to fix my teeth as best as possible. Lastly, Dr Sally is very kind and I have never been treated with anything but the utmost respect in the practice.
Thanks for kind words and great review. We work very hard to offer the best possible service to our patients and it's a great achievement when you see that our patients see and appreciate that. Appreciate that
Fantastic experience: As the name explain "Excellence in Dentistry" it is a real Excellence. Super professional and efficient dentists! Very welcoming and perfect job done! Can't wait to see you again and I will refer you to all my contacts for sure. Thanks.
It was a pleasure meeting you and thanks for your kind words.
Fantastic experience: I am a long time patient of Dr Sally Farhandi and have been for many years, have always recommended her and Mai (the hygienist). Always so gentle and caring and conservative in their treatment options! Saw Dr Marc today for a filling and he was just as gentle. Explaining each step of the process before doing so and constantly checking to make sure I was ok!
Thanks for your nice words. looking forward seeing you at your next appointment.
Fantastic experience: I have always received excellent service here over the past 11 years that I have been a patient. Wonderful dentists, hygienist and admin staff. Highly recommend.
Thanks for your kind words. It's always a pleasure seeing you at our practice.
Fantastic experience: Excellence in Dentistry lives up to their name. Dr Sally and her team goes far beyond for the care and well-being of their patients. Professional, Curtious, comforting. In all my years having to go the Dentist's, I can honestly say it's been most enjoyable each visit. After a 12 month procedure of full extraction and dental implants , being available in and out of operating hours for any questions or queries. Sally and her team have given me back my Smile and so much more. I highly recommend Excellence in Dentistry. But most of all thank you all.
We are glad that you are happy with our service and it's always a pleasure seeing you at our practice.
Fantastic experience: Very professional & caring dental clinic with friendly (& gentle) staff who never keep you waiting. I've had nothing but positive experiences here from reception to the chair & back again.
Thanks for the kind words and appreciate your positive feedback.
Fantastic experience: I have been attending this practice for a few years now and am really happy with my overall expereince. Admin staff are always welcoming and friendly. Dr Sally and her team also show the same amount of care and genuine interest with my needs and concerns. Would definitely recommend. Plus free apples!
Thanks for your kind words. It's always pleasure to see you at our practice. We are glad you are happy with the outcome of your treatment.
Fantastic experience: Excellent service and was hesitant to go to dentists before finding Lidia and the team and highly recommend!
Thanks for your nice words. We are pleased to hear that you are happy with our service
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