Our Medical North Lakes

Fantastic experience: Was seen within about 15 minutes from Just a walk in no appointment, highly impressed, pretty thorough. Thank you so much.

Negative experience: Dr Arenas does not give a damn about his patients, just wants to get them in and out as fast as possible. I tried to let him know, that due to changes in my medical history, he needed to be careful with what he prescribed for me. He totally ignored me, and kept talking over the top of me. His attitude simply reassured me as to why I generally avoid this clinic.

Negative experience: I’ve called every day for the past week and half because I was sent an invoice for an appointment that’s meant to be bulk billed. Been on hold for over an hour each time without an answer. In the middle of the day in school time, when they aren’t busy. Unable to get a hold of them at all. But yet, when I’m in the centre, they make the customers who are in line, wait while they answer the phone. Absolute joke. Have looked for an email to email them instead but of course they don’t have one. I have a young baby and can’t justify wasting time going into the centre when I could just call, but how hard is it to answer the phone??

Negative experience: I have been trying to obtain my clinical notes from a medical appt I had at this clinic two years ago, and the process has been incredibly frustrating. I now live interstate and these reports are for something quite serious, so I cannot simply go into the clinic to request them in person. The surgery does not answer their phones. I have been on hold for over two hours on multiple occasions and no one ever picks up. They claim they do not answer calls because they are a walk-in clinic ( as per another review) but not everyone is calling to book appointments!!!. Some of us need to discuss important matters such as accessing medical records, which are essential for our ongoing care. I have also tried emailing the clinic and have received no response. For a medical centre, this level of unresponsiveness is completely unprofessional. Patients should not be left without any way to communicate with their healthcare provider, especially when the matter is so urgent!

Negative experience: Don’t waste your time. Doctors just try to get you in an out asap, don’t ask you any questions and talk over you. They have no intention of trying to find out what is actually wrong and just write up scripts for the hell of it. I was offered a prescription for “antifungal medicine” after antibiotics and antivirals hadn’t worked and I asked if he thought it was fungal and he said no. Tell me why any respectful doctor that cares about his patient would prescribe medicine he doesn’t think would help. I wouldn’t recommend this place to anyone, save your time.

Negative experience: The name should be our medical picnic place!! Bring your water and other supplies from home to survive. Because here you never know if you having something bad . Door are straight to hell no karma required here . How any medical centre have 25 cabins for doctor but there are only 3 doctors available and wait time is almost 4 hours. Don't ask me about treatment my tears will come . Don't judge this is joke i feel for patients who really are sick and seen waiting them for all these hours. Good luck if you see this review still plan to go.

Negative experience: Avoid this place! You’ll be sitting there in a non existent Que with a sick child just to be turned away at 10pm when the doctors decided they’ve done their job for the day!! Despite being checked in for over half an hour. Dr Reza Hayatbakhsh you absolutely failed your duty of care as well as took a human right for access to healthcare away from my sick daughter. You should be ashamed of yourself. There’s no compassion anymore just money money money. As a nurse, this place is disgraceful.

Negative experience: Will never come here again. Brought my daughter in after she dropped something heavy on her foot, gp I saw looked at her foot (not examined just glanced at her foot quickly) and said it's not swollen so it's probably fine, continuing on to say you can get an X-ray if you want but i think it's fine. He basically laughed at her when she tried to express her pain and told her to take Nurofen. Was in there for less then a minute. I took her somewhere else who recommended xrays and turns out she actually has a small fracture in her foot.

Negative experience: If you’ve got patience, come and try your luck here. This place is the ultimate test of it. I waited three hours only to be told to come back tomorrow, complete nonsense.

Negative experience: Absolute time waster. Could be a solution in case of urgency only! Don't do any tests here as you will have to wait for the doctor twice - for the request form and for the result. Even if it is all good and there is nothing to discuss! Two times by 2.5 hours!

Fantastic experience: Bec, Bri and the girls (sorry I don’t remember your name) are the most wonderful nurses you can come across. I’ve had a lot of issues recently and they’ve always been there to triage and make sure I’m seen asap. People are always quick to complain about nurses, but rarely say thank you. Dr Sally has been fabulous too. It’s the first time I’ve found a doctor that genuinely cares. Hope you enjoyed the treats ladies. I really appreciate it.

Negative experience: Arrived at 635pm. Regularly told 2 hour wait. At 2 hours 40 told closing in under an hour and won’t be seen tonight. The system is poor that shows multiple Dr’s available when not the case. Save your time and see somewhere else.

Negative experience: Very disappointed and frustrated after waiting literally 2 hours and staff informing they can’t see anymore patient and wants me to come tomorrow morning . Very unprofessional and they need to hire more gps like for real

Negative experience: This bulk billing clinic model is an absolute joke. You have to be in the premises to book yourself in for an appointment. Thinking that the week day evening will not be so busy i drove there only to then see a message come up that there are not any available bookings for the night and to try again tomorrow. I can appreciate all other comments that the waiting (even if you do get an appointment) can be several hours. An absolute waste of time. Go somewhere else.

Fantastic experience: **"Great environment, great service — heaps of seating and the doctors are always professional and polite. The only negative would be the wait times during peak hours, but that’s just because so many people go there. I reckon they should ask patients upfront if it’s just for a prescription, because I waited 3 and a half hours to see the doc for 5 minutes, just to get a script and medical certificate. It’s like waiting in line at a concert All that said, every time I go, I always walk away with a positive result. Best advice — get there before they open and wait in the carpark. That way you’re in and out without the long wait. Great outcome and service overall — I rate this place."**

Fantastic experience: Doctor Sultana made me at ease yesterday. Answered all my questions. She pre read all my medical notes and was well informed of my condition. The visit was pleasant. Thank you I previously see Doctor Mr Arenas he is also compassionate and thorough with his assessments. Great centre to come to with great professionals taking care of you.

Negative experience: They don’t answer the phone during the day. Don’t bother trying to call them.

Fantastic experience: Dr Ifeyinwa Anekwe is an amazing doctor, that is so knowledgeable, kind and makes me feel comfortable. The medical center itself is clean and modern, and the wait times are so reasonable. I love that you are able to easily check in using the Our Medical App.

Negative experience: I generally refrain from leaving negative reviews, but I believe this experience may help both patients and the clinic reflect on what constitutes compassionate, evidence-based medical care. I presented to Dr Sally Aquilizan few days after sustaining a significant injury—falling from a 3.5-metre roof while cutting branches. I had a large contusion (10x20cm) behind my left knee, sharp pain when weight-bearing, and sensory loss over the bruised area. In addition to the injury, I developed systemic symptoms including chills, rigor, muscular and joint pain, gum soreness, migraines, persistent coughing, indigestion, and cold sweats. When I sought help from Dr Aquilizan, hoping for clinical investigation and professional support, I was instead met with what I can only describe as dismissiveness. My concerns were trivialised under the phrase "we call this man flu"—a term that may seem humorous in casual conversation but is inappropriate in a clinical setting, especially when directed toward a patient seeking care. Her tone implied that I was exaggerating my symptoms and being unnecessarily anxious. When I requested a test for influenza or COVID—partly to protect my workplace and family—I was told dismissively, "you can do the swab if you want." This response left me feeling humiliated, invalidated, and ultimately distrustful of the care being provided. To her credit, Dr Aquilizan contacted me the following evening after the swab result returned positive for Influenza A. Her tone and demeanour had markedly changed. She acknowledged the seriousness of the illness, advised on rest and hydration, and expressed concern over my symptoms. While I appreciated the follow-up, the stark contrast in her responses before and after the confirmation of Influenza A raised ethical concerns for me. Should evidence be the only trigger for compassionate care? Patients seek validation, guidance, and support—not ridicule. Respectful, trauma-informed, and culturally safe care should not hinge upon diagnostic confirmation. This experience has significantly affected my trust in the general practice system and highlighted the ongoing need for greater sensitivity and professionalism in primary care.

Fantastic experience: I love my doctor I have there Dr Elisabeth Headden, she’s fantastic.

Negative experience: I work in health care and This is the only medical center that are unable to tell you what number in the queue you are.

Negative experience: Why bother having a phone line if nobody answers?! It is currently 2:51pm on a Thursday, and I’ve waited on the phone for over 15 minutes.

Fantastic experience: All the services at the practice are amazing and staff and medical staff are all so caring and amazing.

Negative experience: Initial visit was fine. Since then had no communication, tried to go in but the receptionist was to busy setting up other people’s wifi on their phones. My results have been sitting on my health record for 3 days but haven’t received any notifications and won’t answer their phone what so ever.

Fantastic experience: It was easy (walk-in), little wait time, the doctor was good, and it was bulk billed. Happy to go there again.

Fantastic experience: I extremely enjoy using the app check in and seeing how many patients are ahead of me. Also my doctor Dr. Munashe Chendume is always very kind and supportive when I visit.

Fantastic experience: The doctors are great, friendly and helpful to your needs.

Positive experience: It was a mixed experience at the medical center. It was a long waiting time they should have got More doctors for night and my experience with staff was good and she was so patient.

Positive experience: The Doctors & Staff are always professional, pleasant & very helpful! I’m happy to recommend this excellent Bulk Billing Clinic @ North Lakes!

Fantastic experience: All staff very friendly and helpful doctors great

Fantastic experience: Very nice Hospital.staff is very nice.specially Ajay naidu.

Positive experience: I have seen the same doctor here for the last 5 years, Dr Arenas is awesome for me, I have chronic pain and multiple issues but he always listens to me and is kind and caring Yes wait times can be long and it’s frustrating when you just want a script, BUT people need to remember this is a bulk billed clinic. Most clinics are now charging so be grateful that you can still see a doctor for free. I wish Telehealth would be available for regular patients like myself who just need my regular scripts once a month. These doctors see so many patients during their shifts Be patient and give them a break, they are doing the best they can.

Negative experience: Unorganised and time wasting. Waited for 2 hours and left. Then received a rude call asking where I was and immediately hung up when I said I just left.

Fantastic experience: Excellent customer service. The app makes it a breeze to see a doctor any time, free of charge. The doctor I saw was very knowledgeable and noticed a skin cancer, which will be biopsied. I also got e-scripts for heart medication, which I have been on for years. Very clean and modern, I would recommend to the utmost.

Negative experience: Dr Edgardo Salamat seen me 2x in a week for a cyst on my neck he then told me to come in Saturday for a procedure to remove this cyst for him to say he won't be doing it today as he said in his words where " if I cut it out it will paralyse you" like why tell a patience that? For then for him to send me for an ultra sound not an MRI scam to see if this cyst is sitting on a nerve or directly on my spinal cord ? He needs his liscense revoked !

Fantastic experience: They are really nice doctor's office, highly recommend

Fantastic experience: Great doctor Reza staff very friendly and chemist open same hours 7am - 10pm One problem is you cannot ring up and make an appointment and nobody answers their phones which makes it very difficult when you really need to see a doctor I know you can just go in there and wait like everybody else and the waiting list doesn’t usually take longer than half an hour but you need to be able to make appointments to come back and see the doctor that you’ve seen but you can’t do that because nobody answers the phone ever I think it’s something that needs to be fixed in this surgery, but that would be the only thing everything else is fantastic

Fantastic experience: Amazing doctors. Never experienced great caring helpful doctors they are really good

Negative experience: Was told 1.5 hours wait time approx. Waited over 4 hours and get home to find that they didn't even take all the stitches out that I needed out post op.... guess I'll be waiting again tomorrow elsewhere..

Fantastic experience: Getting a call from Dr Sultana during work hours, checking on how I’m going, was greatly appreciated!

Negative experience: Gp used to be fantastic have used her for yrs now my sons medical condition has changed her attitude has as well. Her words “this is giving me a head ache it’s not my problem it’s there’s”..dont u go to a GP to get support and guidance or most recent I can’t do anything that’s his peditricans well seeing she knows his age would realise he is under a neurologist but simply doesn’t seem to care.. not to mention both times I’ve sat there 4-5 hrs waiting to be seen. I don’t mind if the compassion and care was there but it’s gone south and I’m on the hunt to find a new dr who actually cares. And one that sticks around for more than 5 mins and speaks English would be amazing. If the work load is such high demand take on a more manageable work load then you would be under pressure and u may actually start to enjoy ur job which you study so hard for…so no I wouldn’t recommend this practice or in particular 1 GP.

Fantastic experience: Dr Paul is very thorough. It has been difficult to find a GP that takes the time to listen and help.

Negative experience: "We answer calls 9am to 5pm Monday to Friday" That lie is being played on loop while you're on hold. I was on hold for 2h, 3h and then 4 hours on Wednesday to no avail. After driving over to sit in queue for 3 hours, I was told by one and only receptionist that phone calls indeed do NOT get answered because it is a "walk in clinic". Why not play THAT on loop to people waiting on hold! I already consulted a doctor over a week ago and he only had to forward a letter that he forgot to forward earlier. A patient should not have to listen to 9 hours of phone hold music, then spend half a day driving and waiting in a queue just to get them to FORWARD A LETTER! No phone support. No email support. No messaging on their app. 1 receptionist for the whole massive clinic. Under-staffed and under-managed. Too busy maxing their profits.

Fantastic experience: Welcoming receptionist, pleasant and efficient doctor. Pathology and nurse as well as pharmacy in the same building too. Very practical. Oh and my son was bulk billed which is great!

Fantastic experience: The app makes it really easy to queue for a doctor. The lounge is clean and tidy. The wait is not too long.

Negative experience: Wait time is horrendous, I’ve been here for 3 hours with no warning of it taking that long, if they would take bookings over the phone this wouldnt happen but they are greedy for money so everyone waits

Fantastic experience: Very organised, communicated time frames with me. Young male receptionist was very professional. Dr Ajay Naidu was very helpful and informative to my needs.

Fantastic experience: Great doctor who attended to me and went down every road of investigation

Fantastic experience: Recommend this practice, a short wait to see a good doctor, pathology and pharmacy on sites.

Fantastic experience: Awesome facility staff were welcoming and helpful doctors are top peak performers thank you

Fantastic experience: Every time I see my doctor he is always so professional and I feel I get the best attention I could ever want. The receptionist is so obliging and caring and the nurses are happy and so efficient. It’s not a drama to go to the doctors.

Fantastic experience: Very peaceful environment with good staff, especially the knowledge and attitude of Dr. Reza Hayatbakhsh.

Fantastic experience: Two things, the receptionist was so friendly and helpful & the dr my son was treated by TJ he was amazing and really cared for my son, this was such a great experience considering the last toe resection my son had was terrifying for him so this time TJ restored faith

Fantastic experience: My experience with Our Medical North Lakes was great. Would highly recommend.

Positive experience: Dr. Sultana is an excellent and highly professional doctor—very kind and attentive. However, the waiting times can be quite long, and it’s often difficult to get through by phone as the receptionist rarely answers.

Fantastic experience: Easy checking in using an app. It only took me less than 10 minutes from check-in to seeing the Doctor. The Doctor was also practising healthy ways as he was not sitting whilst consulting his patient, His computer was set up. Nice move.

Fantastic experience: He was very good with my granddaughter who is only 2 and as she is uncomfortable with doctors he made her feel very comfortable

Negative experience: I’ve gone to OurMedical down the coast my whole life and they’ve been absolutely terrific. I’ve just moved up to Brisbane so thought I’d stick with what I know works. Went here to get some prescriptions refilled for a condition I’ve had for over 6years with NO issues before. I waited well over 4hours to be seen. Finally got seen and was refused my medication because the Dr ‘wasn’t comfortable’ prescribing them ??!!! WHAT. How can you be a Dr that helps people yet refuses to prescribe what I am asking for and have proof of being prescribed for the last 6years ? I was balling my eyes out because without this prescription I will be in unbearable pain & most likely end up in hospital when a flare up occurs. The Dr could not care less that I was crying and just told me to go wait again for another Dr that may or MAY NOT prescribe the medication but she also refused to let me know which Drs do and which don’t so i would’ve had to wait over and over again until one of them were able to help me. I have never left a bad review before but this was genuinely such a disappointing experience. You are our DOCTORS we come to you when we need your HELP.

Fantastic experience: From a very friendly receptionist to a Dr who listened and was helpful to the nurse who gave me my shot and even to the fact that there is a pharmacy on the premises. All the staff I spoke to were friendly, helpful and professional. I am so happy that I finally went in and enquired about the practice. The fact that they bulk bill is the icing on the cake.

Fantastic experience: Very quickly seen and got the treatment I needed done and would see the same doctor again very much good all round

Fantastic experience: My issue arose on an evening in the middle of a group of public holidays. The doctor was very thorough. He listened to my issue, checked it out and on seeing it needed resolving he wrote a script for some medication and discussed with me how to use it. I was able to purchase the medication at the adjacent pharmacy.

Fantastic experience: Doctors went above and beyond to make sure I was at place were I understand what was going on with me. Very professional. I also like the opening and closing times, which limits the need to visit the ED if you don't have to , just want to consult with your GP.

Fantastic experience: Really easy do get an appointment & a good doctor. Very efficient & a good manner.

Fantastic experience: I like the checkin feature in the app, and that the app tells me which doctor / room when I am next up.M

Fantastic experience: Service and communication is always excellent, and the usage of the Our Medical app certainly helps keep everyone in the loop. Constant reminders of any changes during the waiting period keeps me informed.

Fantastic experience: As a non-Australian just visiting, it was surprisingly easy and convenient to see a doctor on short notice and it wasn‘t even as expensive as I expected it would be. Just $100 for a consultation and giving a sample and going back to discuss the test results didn’t even cost anything. The app was really helpful also and the staff was super nice.

Negative experience: The reception ladies have always been super friendly, so this isn’t for them! This is for the doctors. I saw one of the female doctors in January who had me get some things done. Come February, I went in for my results and the GP said she would send off a referral to the hospital as a Cat 2 and to call them if I hadn’t heard from them by the 3 month mark. I wait the 3 months, suffering.. but being patient. I call the hospital and they go “what referral?” Which is how I found out Dr Aurora never even sent it. I call the clinic and the receptionist I spoke to said she will chase it up and get back to me, however I never heard back. I call back again 2 weeks later and speak to Dr A who says they now want another test. I go in for it and she tells me she will re-send the referral as urgent and to go get a blood test saying the pathology was still open (it wasn’t) so I go home with the biohazard bag I was meant to bring back in only to get home and see she’s put my physical sample in the bag. I take it back and wait 2 weeks and hear nothing. Once again, I call the hospital and no referral was sent. Again. I call back up only to be told Dr A is now away for a few weeks and nobody else can send of this referral so I need to see someone else to basically start over. At what point can I declare medical negligence because I’m about too. Dr A also failed to provide a proper mental health support. She also knows I’m suffering quite a lot with medical issues. I’m really frustrated. I can’t speak on all the doctors, but I wouldn’t Recommend seeing them for anything more than a cold, because some of them do not care. I’ll be changing doctors obviously but went here as it was most convenient with my work schedule but I think a review was needed to warn others.

Fantastic experience: The Reception was very friendly and helpful for my first time visiting you the service was amazing. And Dr Ifey Anekwe was very thorough. Thank you for making my first appointment so smooth and easy!" Warm Regards Christelle Bradley

Fantastic experience: Excellent and easiest way to see a Doctor, the Doctor i have seen really shows he cares and does everything to help. (Highly Recommend)

Fantastic experience: Dr Arenas was great. Very nice person and very good clinician.

Fantastic experience: The reception was so nice to me and made me feel welcome and Dr. Sweta was nice with my dental work.

Negative experience: Receptionist was amazing, but absolutely disgusting and completely embarrassing experience with these doctors. Recommended to come here from the hospital with the exact medications they said I needed to get from a GP until I see my pain specialist or my regular GP (who is on holidays) to help manage chronic, severe pain (fractured spine, bulging disc, pinched nerve, advanced arthritis of the back and knee & a cracked rib) and was told to take Panadol. When I told him that the medication I’m taking does not help he laughed and said have you tried nurofen. Absolutely appalling to be ridiculed by someone who had no interest in hearing what my concerns were & what kind of pain I am going through and a doctor who apparently went through years of training in regard to helping and supporting patients in all aspects of health management. Don’t know where he was qualified but definitely don’t know how that was acceptable. No extra support, no other options on how to help. I asked ‘I’m just expected to sit in debilitating pain for 3 weeks until I can see a pain specialist’ in which I got the reply ‘Yep’ or go back to the hospital. Absolutely no further support or options to help, just tried the shove me out of the room as quick as he could. He then proceeded to laugh at me as I got upset and anxious after him telling me I just have to suffer. I never make bad reviews but I’ve never felt this level of lack of compassion or medical intervention from any doctor ever. Absolutely disgraceful, I will be officially reporting this to the Health Ombudsman for negligence. This is the second time I’ve had to do this now & im grateful that the OHO takes these situations seriously as Doctors like that should not be able to be a ‘support’ to the community at all. This could’ve been someone else and that be the thing to push them over the edge to end their life due to pure negligence to manage pain & mental health.

Fantastic experience: Facilities are beautiful and well kept. The service is first class and the appointment went well and prompt. Dr Arenas is very professional and friendly, made us feel comfortable

Fantastic experience: It’s so easy to use the app and the doctors have been lovely. The lady in the pathology department was very kind too.

Fantastic experience: I have never experienced such a well-run and organized practice. All staff were incredible and the doctor I saw was amazing and caring. Reception was welcoming with a smile. The Nuse was brilliant. Then I was bulk billed which was unexpected. Great practice model at this surgery. Thank you for making me feel valued.

Fantastic experience: Actually everything was great, the easy booking on the app, the waiting time was more than reasonable and the Doctors examination was perfect

Fantastic experience: The receptionists were very helpful when I had let them know I was unable to download the app and gave me a hand. Then directed me to where best to wait for my doctor and that was that. The fee was bulk billed and the hours are incredible. Definitely would come back!

Negative experience: Friend had active shingles. Was prescribed medicine for NON-ACTIVE shingles. Caused extreme pain for her. Pharmacist was lovely though, despite not getting a refund for the wrong medicine. Don't trust what they give you, read it for yourself if decide to still go here - not reccomended if can be avoided though, just pay the money for a better place if possible.

Fantastic experience: Quick book in and check in Accessible- one stop shop for all medical and dental needs ample parking spaces right across Westfield shopping Centre

Fantastic experience: Best medical centre I've ever experienced in Brisbane. Great doctors, great and fast service. Modern utilities and ease of use

Fantastic experience: Fast and efficient service by the doctor who was very caring and understanding of the medical situation my son had. Lexi the receptionist had an amazing bright energy and was very welcoming

Fantastic experience: Great medical centre walk in open late plenty of Drs and bulk billed so grateful as my GP is far away

Fantastic experience: The chemist man is hands down the best customer service person and chemist Person I have ever ever met in my life he is great with kids old people anyone I have the upmost respect for him and the medical centre as a whole is just great honestly happy lovely staff well knowledged doctors I love the medical north lakes me and my kids think it's great highly recommended..

Negative experience: Can’t believe I’ve waited this long to speak to someone…. And still waiting.. should probably remove your phone number on google if you’re not going to answer.

Fantastic experience: i was waited a little over 2hrs and was seen the dr was so polite and lovely and all concerns were met

Negative experience: The doctors and staff were lovely but the wait time is beyond atrocious. I went in on a Tuesday and was waiting for two and a half hours to see a doctor. Today I needed some more information regarding a referral but didn’t have the time to go in for a full appointment so thought I’d call. I’ve been on hold for over two and a half hours and feel like they’re waiting until the phone line cuts off at 5pm so they don’t have to take my call.

Negative experience: I want Dr Ghanta’s medical license revoked. I went to get a this centre to have a referral as requested by my local cardiac department due to my ectopic heart rhythm. I experienced some significant changes to my symptoms and signs, and I myself am a qualified cardiac physiologist and requested this referral. Dr Ghanta dismissed this request and only provided me a referral for a holter monitor, no ecg, health check up or heart rhythm analysis was provided nor did he ask about these symptoms at all. After 30 seconds in his office he opened the door and dismissed me without further investigation. My symptoms could have been extremely dangerous and I feel this was treated as if I was a burden to his schedule. It seems this “doctor” only cares to line his pockets and not patients health. I promise you, I will be escalating this to the medical board for further investigation.

Fantastic experience: ⭐⭐⭐⭐⭐ 5/5 One is thoroughly impressed with the exemplary standard of care provided at Our Medical North Lakes. The medical practitioners demonstrate the most commendable dedication to their noble profession, offering treatment of the highest calibre. I am particularly moved by: - The physicians' remarkable expertise and gracious bedside manner - The immaculately maintained premises - The thoroughly professional approach to patient care - The most attentive and courteous staff Whilst one might encounter a brief waiting period, it serves as a testament to the meticulous attention bestowed upon each patient. Indeed, good things come to those who wait, as my dear grandmother always said. The commitment to excellence displayed by the entire medical team is nothing short of remarkable. One feels compelled to express profound gratitude for their unwavering dedication to the wellbeing of all who seek their care. I wholeheartedly extend my warmest recommendations to those in pursuit of distinguished medical care. Our Medical North Lakes stands as a beacon of excellence in the medical community. Most sincerely, Visit date: February 2025

Negative experience: You get what you pay for. Some drs are great. Some are not. I am currently sitting at home crying because iv been to the dr twice in the last 7 days. I feel like they don’t listen. Some appointments I don’t even get an opportunity to sit down and explain what is going on.I was given a referral for an ultrasound… for the wrong body part. Glad I noticed before I handed over any money to the ultrasound clinic. If I could afford to go elsewhere I would. I AM NOT A JUNKY AND IM NOT A HYPOCHONDRIAC. I just need some help.

Fantastic experience: Great Receptionist, very friendly and helpful. It was a short wait to see the Doctor. He was also friendly and helpful. Great job everyone!

Fantastic experience: I was sceptical at first due to reviews here, but having gone there twice now I really appreciate how efficient and modern everything is. You check in with an app, which instantly tells you your place in the queue. I found that I can often simply walk in and be seen within 15-20 min unless it's really full. You then get a notification on the phone as soon as the doctor is ready to see you. Doctor I dealt with was very professional. Best part - it's all bulk billed (unlike other places where i would have to wait up to 2hrs just to get charged $60+ at the end)

Negative experience: I was turned away without any concern of my reason for seeking a late night doctor. Horrible experience I recommend looking elsewhere before considering this as your first option.

Negative experience: I am pregnant with my second baby trying to get information sent across from the other medical centre in Loganholme. It’s extremely frustrating when I call either medical centre and no one answers and when they do they tell me they will call me back and never do. It’s getting to the point now that I just want my information so I can go to another doctor. Not worth the bulk billing!!!

Fantastic experience: Our medical is a good service to patient have illnesses.They give service automatically to patient who need their assistance and treated well.A good service of appointment that day you will be entertained by doctors..I referred this Our medical to some of my co staff and friends.Answered their needs of patients is a great part of good service to people.Mission and vision is a success of a good service.

Fantastic experience: Honestly, it's unfair to pick just one great thing because everything was amazing! Doctor, customer service, and the spotless place thank you

Fantastic experience: I been here a few time and it's a great doctors here and the nurses are always very kind and make you feel safe but one of the nurses Becky went above and Beyond for me I have austim and anxiety and been having chest pain Becky made sure to make me feel safe she allowed me to stay in here nurse bay with her and kept an eye on me to made sure I wasn't in to much pain and wasn't to uncomfortable as she knew when im the waiting area makes my anxiety and blood pressure high she is literally one of a kind and one of the best nurses she makes our medical centre way better Thank you too all the nurses there and a big thank you to Becky

Fantastic experience: Dr Sultana is an amazing Doctor, she listens to all my concerns and she has helped me so much with my mental and physical health.

Fantastic experience: Our Medical North Lakes Each doctor I have seen over the past few years has been knowledgeable, helpful and very thorough. Good communication regarding waiting times and place in the queue via the app. Doctor was very thorough.

Negative experience: I have been here a handful of times only because we're new to the area. I have only had 1 good experience that was with Dr Aquilizan. Do not go to see Dr Ifey!!! I have seen her three times (giving the benefit of the doubt) and every time I was made to feel like anything I asked or said hurt her head - as if she just had a constant headache or it was a huge inconvenience me being there for medical reasons. She made me fill in my own referral and then gave me the wrong referral form which I wasn't aware until trying to get my test done..

Fantastic experience: I’ve been here quite a few times over the years and seen it grow in popularity obviously due to it being one of the few places left that bulk bill. Because of this no matter what day or time you go it is normal to wait 1-2 hours. I suggest only using this service if you really can’t afford a doctor who doesn’t bulk bill or you need to see a doctor that day and willing to wait patiently. Because they are busy you may feel rushed. I’ve seen about six different doctors here and have good experiences with all of them.