Western Road Dental Care

Western Road Dental Care
11/17 Western Rd
3155, Melbourne
+61397610900

Opening hours

  • sunday: (closed)
  • monday: 8:30-19h
  • tuesday: 8:30-19:30
  • wednesday: 8:30-19:30
  • thursday: 8:30-19:30
  • friday: 9h-18h
  • saturday: (closed)

Our comment from Top Dentistas about Western Road Dental Care:

Western Road Dental Care is a highly regarded dental practice in Australia, known for its exceptional service and patient-centered approach. Clients consistently highlight the calming atmosphere and the friendly demeanor of Dr. Myles and his team. Many users have expressed a sense of comfort and relaxation during their visits, describing their experiences as 'pain-free' and akin to a 'spa treatment' for their teeth.

Some of the notable strengths of the practice include:

  • Exceptional Care: Patients appreciate the thorough explanations provided by Dr. Myles and the friendly nature of the staff, making every appointment a pleasant experience.
  • Flexible Scheduling: The practice offers convenient appointment times and is known for accommodating patients' needs, even during busy periods.
  • Advanced Equipment: The clinic features state-of-the-art facilities and technology, ensuring high-quality dental care.
  • Reasonable Pricing: Many clients have noted the affordability of the services, making it accessible for a wide range of patients.
  • Positive Environment for Families: Parents appreciate how comfortable their children feel during appointments, often leaving with smiles thanks to fun perks like balloon animals.

Overall, Western Road Dental Care comes highly recommended by its patients, who value the combination of professional expertise, compassionate care, and a welcoming atmosphere.

Western Road Dental Care: Reviews

4.6/5 (39 Reviews)
Ruth Kitchener 4 months ago

Fantastic experience: Great experience with this dentist. Had teeth cleaned Fantastic No pain.Also had X-rays and found out how all my filled teeth were going. All good, No fear,the most relaxed experience I've ever had.

Olinda Cellars 1 year ago

Fantastic experience: Great service, they always make you feel comfortable and informed of any procedures.

FlowStop Waterproofing 1 year ago

Fantastic experience: These guys are Great!, very Reliable & Flexible with times & reasonably priced.

Sarah Grundy 2 years ago

Fantastic experience: Can I just say wow. This dentist was so calming, so lovely and attentive that my cavities just got up themselves and left when he asked them to nicely. I was waiting for the inevitable pain of teeth cleaning but instead my teeth had the equivalent of a baby day spa treatment (specific reference due to currently being with child). The x rays were like a professional photography session and I felt like a teeth model. I had a very Zen time and will be back as soon as I'm allowed. Dr Myles, you've won my heart*** *** in a strictly dentist related way

Gabrielle Angelico 3 years ago

Fantastic experience: Excellent care and customer service! Clear explanations, good advice, friendly staff. Dr Miles is excellent and so are the nurses/receptionists.

James Stuart 3 years ago

Fantastic experience: Being in my eighties my teeth are giving me less trouble than I should have expected, in fact zero trouble, I put this down to the way Miles has instructed me to care for particularly my gums, I must admit that it has been worthwhile to travel the 10 plus kilometres to get to Western Road Dental Care, and I couldn’t recommend them higher.

Jessica Fawke 3 years ago

Negative experience: My experience with this practice was confusing and ultimately really bad. I called to book wisdom tooth removal. Asked specifically on the phone if I can just book to have them out without meeting the dentist first as I dont know the process but they're very impacted so I know they need to come out. Was told yes, the dentist would just call me if he had an issue with doing the surgery that day. I was surprised they didn't make me give many details and actually had to call back and change the date because after I confirmed this I called my clients and booked a week off work for the recovery. I asked the receptionist, "so i can definitely get the wisdom tooth surgery that day? I dont want to book time off work if its not happening" she again said yes I can just book the removal. I thought, okay, cool, this dentist must be set up for doing wisdom tooth removals and must have a little proper clinic in there if they're so confident it can be done on that day. The day before my appointment I called as I hadnt had any communication asking for x rays, and asked if they wanted my x rays for my surgery tomorrow. Was told to send through the link so I did. I didn't hear anything else so showed up next day for my surgery, having arranged transportation and the time off work. The dentist seemed confused and said oh no, he hadn't seen my X rays as they couldn't access the link, and he couldn't do the surgery once he got them for my bottom teeth because it is too complex and requires hospital surgery. I am honestly really upset and this was a horrible experience. Reception tried to find me an emergency appointment somewhere else for the next day somewhere but it couldnt be guaranteed that the new place would do the surgery same day either. I would just have to go and hope. Ultimately I did not go as I no longer trust anything about this practice. 0 stars. I lost a week's pay and had to organise people to cover my clients for no reason.

Western Road Dental Care

Dear Jessica
We appreciate your feedback

We are sorry you had such a bad experience. Your phone calls were answered by our trainee nurse who unfortunately did not fully understand the complex medical requirements of removing impacted wisdom teeth, and was not able to access the link for your X-rays.
In our clinics, our well-trained dentist normally can do most wisdom tooth removal on the day as we always try to accommodate patients in pain, but in general we would prefer to have a consultation first to ensure the appropriate treatment is provided. Furthermore, patient’s safety is our main priority and for complex cases like yours which may require specialist and hospital care, we would have to refer you to an appropriate specialist to ensure you are able to get the best care possible. And that’s why when we realised it was best to refer you for specialist care, our receptionist went out of her way calling around to get you the earliest appointment possible as you mentioned you specifically took time off, and we tried to help you out as best as we could not to disrupt your schedule any further during the busy Christmas period.
You also were not charged for the consultation on that day. However, it is beyond our control whether the other specialists would be able to do it on the day or not. Unfortunately, our trainee nurse had not been able to communicate these complex issues with you and created confusion. We regret that you had to change your work because of this. It must have been stressful and disappointing for you. Therefore, as a gesture of good will, we are happy to offer you a free check-up, clean and polish appointment and another free referral to some of the most well-trusted oral surgeons in Melbourne for you to choose from. If our offer sounds like something that may help you, please give our clinic a call on Wednesday 4/01/2023 when we are open again, and we will do our best to help you out.

Viktoriia K 3 years ago

Fantastic experience: Best please

Frank Schipano 3 years ago

Fantastic experience: Album 1

bethanyaus1 3 years ago

Fantastic experience: My family has been seeing Myles for several years and I can't recommend him highly enough. We recently moved to the other side of Melbourne and still choose to travel 45+ for dental treatments for his efficient and kind care. Myles has a gentle dentist manner and despite needing some big work done I've always felt safe and taken care of. My daughter actually enjoys visiting the dentist because of the colourful sunglasses and the balloon animals he created for her. The booking time can often be a couple of weeks due to popularity, so best to plan ahead for cleans and check ups where possible however the receptionists, in particular Justine, are always cheerful and happy to accommodate.

Estel Talroval 3 years ago

Fantastic experience: Excellent customer service by dentist, nurses, and receptionists. Dr Miles explains procedures well, and makes sure he asks if I have any questions before finishing. The receptionists do a great job of scheduling, even to the point of calling on the day to ask me to come 15 minutes later (which I presume is for late running, so I don't have to wait around so much). Once when I had an extraction, I express regret at not having brought a plushy to squeeze like a stress ball during the procedure. The nurse on duty that day actually lent me her tooth-shaped squishy instead! So kind.

Kimmy Butterworth 3 years ago

Fantastic experience: Myles is a great dentist and the staff that work there are just lovely .feel very much at home there. What a wonderful job Myles did on my teeth today and Justine you were so so supportive and so was mary. Just lovely people ,so caring and loving and gentle. Very happy going there. Thank you myles for doing such a great job on my top teeth .just love them .

Peter Wallace 3 years ago

Positive experience: Great dentist, basically on time. Everything is clean and tidy. All work is explained and I am given opportunity to ask questions.

Elizabeth Scammell 3 years ago

Negative experience: I have been a client of Dr Wooley for 20 years, today I rang up when your dentist was open till 2pm, left 2 voice mssges as I was in terrible dental pain, no call back. Had to go to emergency dental clinic to have my pain addressed & tooth pulled out. Your service is terrible & I have now changed dentist to Studfield dental clinic who were fantastic. Not happy at all

Western Road Dental Care

Hi Liz, thanks for your feedback.
Our clinic is not always open on the Saturdays or is very fully booked and due to coronavirus situation, appointments are not always immediately available as we need more time to properly disinfect equipment for the safety of our patients and staff.
Unfortunately you called us on a Saturday and expected to be seen straight away.
We are sorry we couldn't see you immediately as you wish this time although we always try to accommodate whenever possible. We are glad you were able to get help from someone else and hope you are feeling better now.
If you do have any other concerns, feel free to contact us again.

ANDREW SIRIANNI 3 years ago

Positive experience: A good dentist, explains problems with a visual screen and my fillings have been great, no problems at all!

Kylie Turner 4 years ago

Fantastic experience: The Dentist, Miles and the staff were all so lovely and kind. I highly recommend this dental practice. Like most people, I don't like going to the dentist; the whole experience was a easy, friendly, pain free and very clean. Thank you Western Road Dental staff.

Travis Miller 4 years ago

Fantastic experience: The Best Dentist Ive ever seen, I will be going back

Jojo Yang 4 years ago

Fantastic experience: Great experience overall. Miles and his team are very friendly and professional. Highly recommended!

Bailey Schwind 6 years ago

Fantastic experience: Excellent service and cheap, fast dental work. Definitely recommend

Prem Aggarwal 6 years ago

Fantastic experience: I have been to 3 different dentists in past 10 years, changing mainly due to house move. I must say this is the best one so far. Dr. Myles was great.I went for cleaning and scaling and had little swelling in my gums. He didn't let me feel any pain while cleaning. Highly recommended A++++ Doctor- 5 star Staff-5 star Clinic-5 star Punchuality-5 star Knowledge-5 star

Khushboo Virk 6 years ago

Fantastic experience: I travel almost an hour to visit this dentist at Western Road dental care as I have the best dentist ever . Not only is he friendly but very helpful with advise for the best care for my teeth and actually makes my time in the chair a more pleasant experience.

Tracy Abson 6 years ago

Fantastic experience: Myles is an extremely thorough dentist and makes you feel very comfortable. Friendly Staff. Highly recommended Dental Practice.

Rhian Jessop 6 years ago

Fantastic experience: Myself and two sons switched dentists to come here two years ago. Best decision ever as Miles is just fantastic. Very thorough, explains everything well and very gentle and caring. Highly recommended.

Bob Dazzla 6 years ago

Fantastic experience: I have been to MANY dentists and this is by far the best - Quick, careful and very reasonably priced. I have never had a problem.

Holly Schwind 6 years ago

Fantastic experience: Best dentist I have ever been to! Miles is so caring and considerate and always carefully explains everything to me. He is professional and trustworthy, and would never do unnecessary procedures. Their pricing is very reasonable, especially considering the excellent service they provide. I won't be going anywhere else, and highly recommend this practice!

Brianna McDermott 7 years ago

Fantastic experience: As a person who is quite nervous about seeing a dentist, I couldn’t recommend this clinic enough. Patient, caring and completely non judgemental. Thank you!

Nghia Hoang 8 years ago

Fantastic experience: I tried in here before. Good service!!!

Lucky P. 8 years ago

Positive experience: Happy to recommend. I have recently changed to this dentist. Reasonable pricing with little or no out of pocket for cleanups etc.

Samuel Davidson 8 years ago

Negative experience: Basic dentist

Leonora Minican 8 years ago

Fantastic experience: I really hate going to the dentist. But this dentist is the best dentist I have ever been to. Everything is so clearly explained. Completely pain free. Great with all my kids too. Can not highly recommended enough. So modern they take photos of your teeth so you can see what the problem is. If you looking for a dentist use this one! You'll never look for another one.

Luke Richards 8 years ago

Fantastic experience: Highly recommended, I've found my new dentist. Practice is newly renovated and the facilities are excellent, uses the latest equipment. Completely painless visit with instantaneous viewing of photographs and X-rays of my teeth on the TV on the wall.

Magdalena Bader 8 years ago

Fantastic experience: First class! My hubby got an emergency appointment within 3hrs and had his filling done! He was impressed with the work and service. No pain experienced either! I reckon we found our new family dentist:)

TheSton3 8 years ago

Fantastic experience: It is a super dentist! He knows what he is doin and explain everything to you very good!

Hong Duong 9 years ago

Fantastic experience: I have been very scared of coming to the dentist but the team in Western Road Dental really looked after me. I got a clean and two fillings done. It was surprisingly painless and the quality of work was excellent! Pricing was also very reasonable. This will be my new family dentist and I will surely see you again in 6 months!

maria rau 9 years ago

Fantastic experience: 5 stars from me. Could not be more happy with the treatment today!!

Luke Chen 9 years ago

Fantastic experience: TLC undertaken in a state-of-art facility, best dental experience ever!

Phillis Xu 9 years ago

Fantastic experience: Had my teeth cleaned and wisdom teeth checked this morning . Brand new clinic with fancy equipment and super comfy dental chair . Very friendly staff and a huge thanks to Dr Myles . See you in six months.

Vanessa Chen 9 years ago

Fantastic experience: Came on Monday for a check up and clean. Very professional and very quickly, staff are very friendly and always full of smiles. Will return here again ^_^

yutopia88 9 years ago

Fantastic experience: Came this morning to have a quick check up and teeth cleaning. Amazing service, friendly staff, and great brand facilities and equipment. Would highly recommend, and will certainly be coming back again!

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