Bupa Dental King William

Fantastic experience: I always enjoy my experience at Bupa Dental. All the staff are caring and accommodating. Dentists and nurses are attentive to every single detail of my dental wellbeing. The interaction was warm and pleasant.

Fantastic experience: Friendly and no pain getting it done. And quick

Negative experience: Disappointed with Quality of Filling – Not What I Expected from an Experienced Dentist. I visited Dr. Nigel Chippendale yesterday morning for a filling after one came out. Since I work in the city, I did thorough research to find a reliable dentist and Practice & chose Dr. Chippendale based on his impressive profile—over 30 years of experience and qualifications in advanced dentistry, including implants. I had high expectations and placed my trust in both the dentist and the clinic. Unfortunately, my experience was disappointing and far from what I expected from a senior professional in the field. The filling was done extremely quickly—within just a couple of minutes—using a laser tool, with no drilling or shaping or smoothing involved. The Appointment was for 10:40am and I was called in the room around 10:56am and I was out and paid the bill at 11:02 am. Talking about last tooth in the picture attached. When I asked if he should smooth or adjust the surface, I was told he couldn't do anything more. . The result feels rough and unfinished, and the filling is visibly uneven.one can see a little gap as well in the picture attached. It also interferes with my bite, as it now touches the upper tooth, making it uncomfortable to even close my mouth properly. Picture attached with the review. I didn’t expect this level of work from someone who also performs dental implants. I’m attaching a photo of the result, as well as the receipt to make it clear that this was a paid appointment, not a charity visit—so I did expect a higher standard of care. His response that "nothing else can be done" left me very surprised and dissatisfied. I also have four implants to be done in the near future. After this experience, I’m honestly relieved I hadn’t started the implant treatment here. Based on this filling alone, I’ve lost confidence in proceeding with more complex work at this clinic. This review is not intended to be harsh, but honest. I hope it's taken constructively. Patients deserve both care and clarity, especially when choosing experienced professionals. Very Disappointed service. Dr. Chippendale mentioned during the visit that he treats patients well so he can sleep peacefully at night. While I respect the sentiment, my experience didn’t reflect that level of care. The end result left me quite dissatisfied. and i find the practice just a money-making business. PLEASE DO NOT FALL FOR THIS PRACTICE REVIEWS. CHOOSE YOUR DOCTOR WISELY. Also, to the Practice -I had come to your practice after reading many positive reviews, trusting that I would receive the best possible care based on the many positive reviews I saw online.. Unfortunately, I left the appointment concerned. My understanding was that the decayed tooth would first be properly cleaned before placing a temporary filling. However, during my appointment with Dr. Nigel Chipperfield, a filling was placed without first cleaning or treating the decay. As a layperson with some understanding of dental care, I’m aware that sealing decay without proper treatment can lead to infection, pain, and ultimately the need for extraction — something I had hoped to avoid. As I’ve already paid for this treatment, I’m reaching out to the practice to request that the temporary filling be removed, the tooth properly cleaned and assessed, and then a new, appropriate filling placed to prevent further complications. As you are experienced and knowledgeable professionals, I trust you would agree that sealing in decay without proper cleaning can lead to infection, increased pain, and ultimately tooth loss — which I am hoping to avoid. as I am concerned about the risk of infection and discomfort. I cannot leave the tooth in its current state and will need to seek corrective treatment either way. While I am willing to go to another practice and pay again if necessary, I am still hopeful that your team, based on your reputation for patient care, will serve your future or current patients by following correct procedures.

Negative experience: Disappointed with Quality of Filling – Not What I Expected from an Experienced Dentist. I visited Dr. Nigel Chippendale yesterday morning for a filling after one came out. Since I work in the city, I did thorough research to find a reliable dentist and Practice & chose Dr. Chippendale based on his impressive profile—over 30 years of experience and qualifications in advanced dentistry, including implants. I had high expectations and placed my trust in him. Unfortunately, my experience was disappointing. The filling was done extremely quickly—within just a couple of minutes—using a laser tool, with no drilling or shaping or smoothing involved. The Appointment was for 10:40am and I was called in the room around 10:56am and I was out and paid the bill at 11:02 am. Talking about last tooth in the picture attached .When I asked if he should smooth or adjust the surface, I was told he couldn't do anything more. There’s now a noticeable gap, and the filling feels rough and unfinished. Picture attached with the review. I didn’t expect this level of work from someone who also performs dental implants. I’m attaching a photo of the result, as well as the receipt to make it clear that this was a paid appointment, not a charity visit—so I did expect a higher standard of care. His response that "nothing else can be done" left me very surprised and dissatisfied. I also have four implants to be done in the near future. After this experience, I’m honestly relieved I hadn’t started the implant treatment here. Based on this filling alone, I’ve lost confidence in proceeding with more complex work at this clinic. This review is not intended to be harsh, but honest. I hope it's taken constructively. Patients deserve both care and clarity, especially when choosing experienced professionals. Very Disappointed service . Dr. Chippendale mentioned during the visit that he treats patients well so he can sleep peacefully at night. While I respect the sentiment, my experience didn’t reflect that level of care. The end result left me quite dissatisfied. and i find the practice just a money making business.. PLEASE DO NOT FALL FOR THIS PRACTICE REVIEWS. CHOOSE YOUR DOCTOR WISELY. Also, to the Practice -I had come to your practice after reading many positive reviews, trusting that I would receive the best possible care based on the many positive reviews I saw online.. Unfortunately, I left the appointment concerned. My understanding was that the decayed tooth would first be properly cleaned before placing a temporary filling. However, during my appointment with Dr. Nigel Chipperfield, a filling was placed without first cleaning or treating the decay. As a layperson with some understanding of dental care, I’m aware that sealing decay without proper treatment can lead to infection, pain, and ultimately the need for extraction — something I had hoped to avoid. As I’ve already paid for this treatment, I’m reaching out to the practice to request that the temporary filling be removed, the tooth properly cleaned and assessed, and then a new, appropriate filling placed to prevent further complications. As you are experienced and knowledgeable professionals, I trust you would agree that sealing in decay without proper cleaning can lead to infection, increased pain, and ultimately tooth loss — which I am hoping to avoid. as I am concerned about the risk of infection and discomfort. I cannot leave the tooth in its current state and will need to seek corrective treatment either way. While I am willing to go to another practice and pay again if necessary, I am still hopeful that your team, based on your reputation for patient care, will serve your future or current patients by following correct procedures.

Fantastic experience: Nicola was super gentle and kind!! Staff are always super lovely :)

Fantastic experience: I highly recommend seeing Dr Albert Nguyen. He's very knowledgeable, detailed, and comforting. Dr Nguyen and the other amazing staff are very transparent with procedures and prices. Excellent experience.

Fantastic experience: Without doubt the best Denyal practice in SA. Dr Huebl is an outstandingly skilled dentist. I have recommended him to anyone of my friends that needs dental work

Fantastic experience: Riken dental are extremely professional and caring. You are totally made to feel at ease and in good hands. Exceptional care and attention

Fantastic experience: Good service every time

Fantastic experience: Very fast, very friendly staff and easy to handle. Nice place too.

Fantastic experience: Dr Albert was fantastic beacause he took the time to go into details with any and all questions and since i am an engineer, this is important that he knows his stuff. The cleaning staff was also very good as you really feel their passion for the job and it really shined (no pun intended:-)

Fantastic experience: Nigel Chipperfield was amazing and supported me with my anxiety through dentistry , he made me feel less anxious and got the job done with expertise 5 star recommendation

Fantastic experience: Service is great and staff are friendly

Fantastic experience: The service was efficient and the staff are knowledgeable and accommodating

Fantastic experience: Excellent Service, King William branch is highly recommended accesible and easy to find.

Fantastic experience: It was amazing very welcoming and friendly staff. I had a wonderful time.

Fantastic experience: I've had a great experience everytime I've come here!

Fantastic experience: Richard is amazing! So kind and gentle! Highly recommend

Fantastic experience: Excellent experience with my tooth extraction by Dr Albert Nguyen and great explanation before and after the appointment. Highly recommend

Fantastic experience: Love the new king William dental clinic! Dr. Albert Nguyen and Nicola did a good job ensuring a pleasant and pain free visit! and the receptionist lady Natasha was nice and helpful! Will definitely be back again!

Negative experience: I waited nearly 6 months to get an appointment with Doctor Huelbel I arrived for my appointment to check in and asked the young receptionist if the name change to Bupa Dental which had changed from last time I was there meant anything to me as I am with Medibank. She snarled at me yes you will pay more, I asked her how much more than Bupa she said it depends on your health insurance but substantially more, here’s the form… fill it out. She was rude disrespectful and why was I not told this was the case on the phone that they had changed their name I have been with this dental practice for nearly 25 years and to be treated that way by a receptionist who wouldn’t even be as old as the length of time I have been a patient at that clinic is disgraceful, I am now looking for a Medibank Private Dental provider who treats their patients with respect.

Fantastic experience: My teeth were pretty bad. They were super polite and gave good advice. What's really cool is you know how full jaw xrays, etc, are normally done somewhere else. Not these guys. They can do everything right there. It turns a 25-minute visit into a 1.5 hour visit (coz my teeth were so bad), but you get everything sorted in one go. I was really happy with the result. Plus, being a bupa dentist, the whole experience wasn't expensive.

Fantastic experience: I had a fantastic experience here. The entire team, from the front desk to the dentist, was exceptionally professional and prompt. The clinic was spotlessly clean, creating a welcoming and comfortable atmosphere. I especially appreciated the thorough dental cleaning—it felt great! Highly recommend this clinic for anyone seeking top-notch dental care.

Fantastic experience: I’m grateful for the professionalism and expert care from Dr. Richard Huebl.

Fantastic experience: Richard and the team at Riken are outstanding. From hygiene checks, crown and root canal work over the years, they've always taken care of everything!

Fantastic experience: I have been cared for by Riken Dental for over 25 years and have no reason to go elsewhere. Their service, quality of care and results are amazing. With the support of the administration team the operation is well organised and the entire experience from making a booking through to treatment done and paid is a painless experience in every way. Thanks for making my old a good place for eating.

Fantastic experience: I have been going to Riken for many years and wouldn't consider going anywhere else. Richard is an excellent dentist and a lovely man who genuinely cares about his patients. I always receive excellent service. Trish is a great Hygienist.

Fantastic experience: I hadn't been to the dentist for some time and wasn't sure I'd want to go to one again (I also don't have health insurance). I'm glad I did and that I went to Riken Dental Group on a recommendation. Before going to Riken Dental Group, I used to feel really stressed about going to the dentist, and now, I really don't get stressed about going to the dentist. I feel so much healthier, overall, with my teeth looked after, and more confident. It seems easier to communicate and take part in community confidently. It's been a few years going there now, and recently, I went to appointments with the new dentist there. Everyone at Riken Dental Group that I've spoken with there or had appointments with there, have been wonderful.

Fantastic experience: Riken Dental offer efficient, friendly services and really try to accommodate the client when an emergency arises.

Fantastic experience: Very efficient services, prompt waiting times and friendly, helpful staff make this a preferred dental practice for me.

Fantastic experience: I have been a client of Riken dental for many years. I have always received highly professional, friendly, and caring service at fair prices. Definitely recommend them. thanks

Fantastic experience: I have always had excellent service and been provided with great technical expertise. I was a walk in patient this morning with half a tooth missing and 20 minutes later all was fixed. Riken are without doubt the best practice I have ever known

Fantastic experience: Very happy with staff and services received.

Fantastic experience: I have been going to Rikken for over 5 years now, and I have yet to have a negative experience there. Every receptionist, hygienist, and dentist has been friendly, accommodating and professional. I would highly recommend then to anyone who wants a great dentist who will take care of you.

Fantastic experience: Always a welcoming and great experience.

Fantastic experience: I am very happy with Riken dental have had many years of excellent care. Always helpful and can fit me in for appointment if emergency. Staff always great and I can only highly recommend this surgery.

Fantastic experience: Excellent hygienist and dentist. Highly recommended. Staff always find available time for you in an emergency.

Fantastic experience: Richard is the best dentist I have had period

Fantastic experience: Meagan is the absolute best dentist I’ve been to in my life, so very caring. An incredible transformation, thank you

Positive experience: Had been going for years dentists and hygienists are fantastic. For Richard, Angelina, Ikumi and Trish ONLY

Negative experience: Couldn’ remember password of my card. But I got an access to my online banking. I can transfer it so I asked bank details. The receptionist Ali was do rude telling they need the payment right now not by EFT. I paid with another card but so not happy with their service. 30min filling cost 318$. Manager Bronni also not able to manage the floor

Negative experience: Rude phone staff

Fantastic experience: I had my first visit there and i felt really taken care of. They clearly do a full initial assessment with no out of pocket cost which was amazing. Dr Meagan Huebl talked me through everything she was going to do and what I needed to get done and why (but NOT in a patronising or judgemental way). Fantastic customer service and now will be my dentist for as long as I live in Adelaide!

Fantastic experience: Excellent experience as I suffer from anxiety I feel I am in safe hands.

Fantastic experience: Great staff, dentists etc, best dentist I have been to in 40 years.

Fantastic experience: Dr Richard Huebl is a fantastic dentist and great people person.

Positive experience: Professional and competant. No pain.

Fantastic experience: The Riken Dental Group has provided me with first class dental repairs/work for over 20 years. From simple fillings to crowns and the occasional clean and scale, Richard, Meagan, the hygienists always get the job done in a professional and courteous manner with a wee chat on the side. Very friendly reception staff also. Happy to fit you in at short notice in case of an emergency. Couldn't be more pleased with their outstanding service! Thank you guys!

Fantastic experience: Always the best care and service

Negative experience: They replaced old fillings in my front teeth that had been there 20 years and every one of the replaced fillings fell out. They only lasted a few weeks. One fell out 3 times AND they wanted to charge me. My cerac filling to back molar was a poor contact and had to be replaced by another dentist. Terrible customer service and extremely poor dentistry.

Fantastic experience: Great care and service by all the staff! Would highly recommend!!

Fantastic experience: Highly recommend Riken Dental Group especially Dianne as a hygienst Excellent service, staff members are friendly and reliable.

Fantastic experience: Always well looked after by Hygienists Trish and Ikumi, and enjoy my visits with Dentist Richard. Great care and expertise has always been delivered on my regular visits!

Fantastic experience: Always wonderful dealing with Richard and his team. Space age clinic, wonderful staff, no issues what so ever , would not hesitate to recommend.

Fantastic experience: I have been dealing with Riken Dental and Dr Huebl for nearly 3 years now, and had nothing but positive experience. Dr Huebl is very knowledgeable and also adds great element of care for his patients. If you are looking for a good, reliable dental practice, this is definitely the place.

Fantastic experience: Been going to RICHARD for 10 years. One of the best real ethical dentists in town.

Fantastic experience: I have been going to Riken Dental for over 5 years and on every visit have found the entire team both friendly and extremely competent. When the need has arisen that I need to be seen urgently they have made every effort to fit me in quickly. The quality of patient care at Riken is top notch, I can't recommend them highly enough.

Fantastic experience: Riken Dental are AMAZING!!!! I was recommended to them by a friend a few years ago as I was a very, very, very nervous (scared) patient. I badly needed some work done and was advised they were very good and understanding. A couple of times they have squeezed me in for emergency work after I'd experienced a very long, agonising night with an abscess. Being pregnant both times, they were quite literally life savers. I cannot speak more highly of everyone that works there and incredibly, I no longer fear going to the dentist. I wish I could give them 10 stars.

Negative experience: I made an appointment at 10.30am and visited on time. However they told me the appointment was for 10.10am and I was late, therefore I have to be rescheduled which was fine if the appointment was really at 10.10 but it wasn't. However what made me really upset was the Dr Sxxxh treated me as if I was a criminal, guilty of being late. She had an angry face(same as nurses and the receptionist) and was showing me an attitude and made some ridiculous comments such as Dr : you should go and see your previous dentist (knowing that he has moved to Melbourne, that's why she took me over). Me :? ....but... he moved to Melbourne? Dr : Yes. that's right.... Me: .....What ?? It was really unpleasant experience and unfair. My appointment was for 10.30am. But I was basically forced to rescheduled and kicked out. If they were ok about it and still being nice with a basic manner/courtesy (like they should have) and try to reschedule me as other patients waiting, and say there could be a miscommunication between me and the receptionist I would have been understanding and fine. However I felt like I basically treated like a peasant.. I would never go there again, and would not recommend to anyone to see the DOCTOR.

Negative experience: After three needless consults, one walkout and a broken tooth and, my dentist selling me root canal after root canal, I've severed ties now because all of that was all for one extraction? ? ?

Negative experience: If you cannot perform a simple filling you really should not be allowed to work as a dentist. A simple filling and now my partner has been eating one sided for more than a year and this has given her constant discomfort and a swollen gum.

Negative experience: I went to get an examination, x-ray and cleaning done, the staff was extremely rude and made a huge scene, forcing me to make payment when i clearly came with a free voucher provided by my insurance provider. Apparently BUPA hadnt marked my waiting period as waived off despite offering the waiver when selling the cover to me. It was a mistake on part of BUPA, and the dental clinic simply refused to listen to me. When i refused to pay them only then did they take it up seriously with bupa and resolved the issue with the waiver being enforced, but not before creating a great deal of drama. I am an australian immigrant and this was a classic case of racial profiling and stereotyping. Will never goto this clinic again.

Fantastic experience: Richard Heubel is a fantastic dentist. Cosmetic dentistry his speciality.