Angel Dental Rowville
Information about Angel Dental Rowville
Opening hours
- sunday: (closed)
- monday: 8:30-17:30
- tuesday: 8:30-17:30
- wednesday: 9h-21h
- thursday: 9h-19h
- friday: 8:30-17h
- saturday: 8:30-16h
Our comment from Top Dentistas about Angel Dental Rowville:
Angel Dental Rowville offers a warm and caring atmosphere with a dedicated team of professionals who prioritize patient comfort. Many clients have shared their positive experiences, highlighting the exceptional skills of their dentists, particularly Dr. Damien and Dr. Raindeep. The team is known for being friendly and approachable, ensuring that even the most anxious patients feel at ease during their visits.
Patients have praised the thorough and compassionate care they receive during treatments, emphasizing the clear communication regarding procedures and options. Whether it's routine checkups or extensive dental work, clients feel well cared for and appreciated.
Some visitors have mentioned the clinic's responsiveness, with staff often accommodating urgent appointment requests promptly. The welcoming atmosphere is enhanced by attentive receptionists and nurses who contribute to a pleasant experience.
In summary, Angel Dental Rowville is highly recommended for those seeking professional, high-quality dental care in a friendly environment, making it an excellent choice for families and individuals alike.
Angel Dental Rowville: Reviews
Fantastic experience: Really nice and caring team.
Fantastic experience: Thank you Dr Raindeep, you’ve made my fearful visits to the dentist always so calming. Your caring and thorough work is great and I look forward to coming to you for many more years!
Negative experience: Called the clinic and left a message at 1.34pm to book an urgent appointment. Received a call back at 4.32pm. Appointment was set for 8.30am the following morning. I arrived for my 8.30am appointment. Walked out at 9.15am as dentist had not shown up. Don't mind waiting for an appointment, if dentist is dealing with an emergency but the unprofessionalism at Angle Dental Rowville was beyond disappointing. Staff didn't bother to contact the dentist until 1/2hr after my appointment time. I was then told dentist is on her way. She didn't even know she had an appointment with me. Total lack of communication within the clinic. Highly unprofessional. Dentist called to apologize using the excuse she didn't know she had an appointment. Not my fault or my problem! Offered an appointment during her lunch break. Do these people not realize their patients need to work to pay the ridiculous dental bills we are charged! Total lack of communication within the practice resulting in almost no customer service! Worst customer experience from a dental practice I have ever had. Sometimes sorry is not good enough.
Fantastic experience: Great service and friendly dentist with Dr Damian
Fantastic experience: I just want to share how wonderful Angel Dental in Rowville is I had lost all confidence in Dentists until I met Dr Raindeep, Dr Raindeep is wonderful she is a great listener and a great communicator. Dr Raindeep has been amazing from the day I started getting treatment for my teeth. She has given me total support throughout my journey of restoring my teeth and three implants I needed. Words fail me as how grateful I am of Dr. Raindeep and her very personal care. I would not hesitate to recommend her to everyone
Fantastic experience: My dentist of many years recently retired and I decided, on Angel Dental Stud Park Rowville. Nervously I went along and was quickly put at ease. I've just completed, over several months, extensive work with Damian and I couldn't be happier with the result. Both Damian and the staff are always a pleasure to deal with. Highly recommend.
Fantastic experience: Friendly, professional, quality dental work. Good needle work, the pain is as low as I have ever had. I am no longer sacred of "going to the dentist". I can only thank Damian's skill for this outcome.
Fantastic experience: Damien is very gentle in his practice of dentistry. He also goes out of his way to ensure his patients are comfortable and involved in their treatment at every stage.
Fantastic experience: I took my boys here today for their first ever dental visit. My eldest has Sensory issues and my youngest is only 2. The dentist and nurse were incredibly patient with them both, especially with my eldest who was very apprehensive. She made sure he knew exactly what was going to happen and I have left feeling relieved that they both had a wonderfully positive experience.
Fantastic experience: Awesome dentist very polite and supportive
Fantastic experience: Thank you to Dr Damien for his expertise and fantastic care of me as a patient at Angel Dental . From the minute I arrived I was greeted by the warm friendly receptionist and attentive nurse . The fun conversation and a few laughs helped take my mind off the root canal treatment I needed. Top job Damien .
Fantastic experience: I cannot thank Dr Damien and all the staff at Angel Dental enough! I can’t wipe the smile off my face ,I’m so proud to show off my beautifully repaired teeth!
Negative experience: Really bad experience with them today. They were rude and mean to my children during their treatments. Not being respectful, laughing and making fun of them. Not professional at all! After that my children said they don't want to come back because of the experience.
Fantastic experience: What a friendly receptionist and nurses great dentist with amazing service!
Fantastic experience: My entire family are Angel Dental clients, across all of their clinics. Dr Natalie is beyond fantastic, brilliant with my kids and as a whole, the entire team give wonderful service and put you at ease. I would highly recommended Angel Dental. We actually look forward to our half yearly checkups!
Fantastic experience: Dr Damien and the team at Angel Dental are amazing. They make every visit safe, comfortable and friendly. I have been visiting Angel Dental for many many years, firstly seeing Dr Natalie who is also amazing but then seeing Dr Damien for the past few years as Dr Natalie attending to her other Dental clinics. Highly recommended!!!
Fantastic experience: I only started coming to Angel Dental Rowville last year after many years searching for a dentist that I felt comfortable with. I can not speak more highly of Dr Damien. He is an extremely skilled dentist, while at the same time being kind, calm and reassuring. At all times he explains what he going to do and makes you feel comfortable every step of the way. I would definitely recommend Dr Damien to my family and friends.
Fantastic experience: Myself and my family have been coming to Angel Dental Rowville for many years now, we are always happy with the lovely staff. They are understanding of our needs and do everything in their power to fit us in when there is emergency dental work. Thank you to Damien and all the staff there!
Fantastic experience: Super professional and friendly staff. Despite challenging times with lockdowns causing cancellations of appointments they do their utmost to listen and support. Dr Damien is an exceptionally skilful dentist - you’re in good hands.
Fantastic experience: Natalie woild have to be the greatest dentist who has ever looked into my mouth and performed her magic.
Fantastic experience: Dr Damien and his team at Angel DentalRowville were outstanding - The care and time that was put into making me smile again was wonderful. I was very scared of having dental work done due to letting my teeth decay and in the end talked behind my hand and did not smile due to embarrassment of the deterioration of my teeth - I felt very nervous but comfortable on my first visit & with the reassurance and guidance from Dr Damien and his assistants they gave me a clear plan of the choice of work to be done and the time it would take at my coping pace - I now have an entire new mouth of clean white teeth with no more ugly black broken teeth and for the first time in 15+ years I can smile showing my teeth and l can actually chew and bite into things - I only wish now I had done it years ago - thankyou for your amazing work and skill in rebuilding my mouth Dr Damien -
Fantastic experience: So happy with Angel Dental. They have followed through on all covid practices including easy access to QR codes. Their staff are so friendly and have made the experience so calming for my whole family. Would recommend to all my friends.
Thank you Hedda for your lovely comment and 5 review. We certainly try to make everyone feel relaxed and welcome in the clinic. We have all adapted quickly to the new normal with Covid-19, whilst maintaining our exemplary cross infection control protocols within the clinic, thanks for noticing our endeavours!
Fantastic experience: I have always been extremely anxious but since finding Dr Damian I am calm and happy to sit in his chair. His work is exceptional and I would highly recommend giving him a try, you won’t regret it!
Thanks Alison for your wonderful review and 5 ⭐️. So glad to have helped you over the years
Fantastic experience: Natalie is always 100 percent committed to looking after myself and my family’s teeth, she’s very passionate in making sure that her results are 100 percent & making sure that we don’t get future problems with our teeth .
Thank you for your positive feedback and 5⭐️ review. It’s always a pleasure to catch up in the clinic and look after you and your lovely family. It’s true...my OCD and your dazzling smile is very satisfying as a perfectionist dentist
Fantastic experience: I've really appreciated great dental care from Angel Dental. Dr Natalie has been excellent -- in fact every staff member has been really caring and helpful. Thanks
Thank you for your kind review. It’s always a pleasure looking after you and your lovely family. We all strive to be as caring and helpfully we can, thank you for the lovely feedback
Fantastic experience: Friendly team, excellent service. Highly recommend Natalie and the team at Angel Dental
Thank you for the lovely feedback and the 5 ⭐️ review. The Angel Dental team work hard to ensure all our patients have the best experience at our clinics, even during these challenging times, keep smiling Brad
Fantastic experience: Best experience I’ve ever had at the Dentist, hadn’t been in years due to fear. Dr Damien Jones made me feel comfortable from the moment he greeted me at the door to the moment I left, he explained everything to me as we went. His soft spoken, calming and quiet nature made me feel very at ease. Would definitely recommend Dr Damien to family and friends and will be seeing him for my regular check ups. Thank you, much appreciation, best dentist I’ve ever been to.
Fantastic experience: Dr. Natalie and her team are amazing! I am often very anxious when going to the dentist but each time I've been, Dr Natalie has always made me feel comfortable. I have had a fair bit of dental work done here and each time my dental plan has been communicated in a professional manner and always with my best interest in mind.
Fantastic experience: If you or your kids are 'scared of the dentist' then this is the place to go! The staff at Rowville (and Kilsyth) are welcoming and friendly. The dentists are professional and very patient & sympathetic, especially with nervous patients! One of the great things about Angel Dental is that in the 6+ years myself & my kids have been going here, not once have they tried to up-sell any unnecessary dental work or treatments.. Highly Recommend.
Fantastic experience: I had extensive bridge work done recently and Found all staff, especially Natalie very professional and pleasant. Highly recommend.
Fantastic experience: I love Angel Dental. Damian the dentist is so nice and so are the staff at the front desk. Everything is so light and gentle. They don't judge people for not flossing everyday. They even gave me a discount for being a Light FM listener. Would recommend to anybody who wants a great dentist and doesn't mind travelling to Rowville to get one.
Negative experience: We had a very bad experience from this bad dental clinic, no trust, they are looking to have your money without giving any service They are just giving you a basic service and asking to pay a lot of money extra for nothing. Doctors are not professional at all, dirty equipment and rude reception staff We can’t believe that one day we will face this bad behaviour we never recommend this place to anybody Please don’t lose your time and your money they are bad place
Negative experience: Don’t waste your money seeing this clinic and its staff. They have no consideration for patient care or professionalism at all. Worst service ever I have seen in my life, money is everything never care about their patients, terrible dentists especially Damian, horrible and nasty service with no respect they say to their clients clearly leave if they tried to ask about what they are charging for, they are just robbing people, not recommended for any one.
Fantastic experience: I have been a patient of Dr Natalie since 2013. I travel an hour and a half each way for my appointments purely because I know I will receive the best available care. Dr Natalie is so knowledgeable of and gentle with her work. She thoroughly explains your treatment plan upfront and keeps you informed throughout. All of the staff at the clinic are beautiful to deal with and I highly recommend Angel Dental to anybody looking for a wonderful and honest dental service.
Fantastic experience: Being a super anxious kind of guy when it comes to my teeth, I must admit these guys made the experience so much easier and I now have found a little more confidence in getting my teeth repaired. It may only be in baby steps but I know I can deal with it till I can get my whole mouth repaired. Thank guys ;)
Negative experience: few days ago I called this clinic to get dental implants, she told me $5000-$6000 per dental implants, it would cost $60 to come in for a first consultation, she would send me to somewhere for the insertion of the implant, and return back here for the crown. later I found out DENTAL IMPLANTS PROFESSIONAL with Dr Paulo Pinho at 411 flinders ST Melbourne. a full dental implant for only $2850, read the reviews yourself!
Fantastic experience: Fantastic experience at Angel Dental Rowville with Dr Damien Jones. A true skilled professional, very friendly and relatable. He did a great job, and let me know of some upcoming issues that I need to work on. Great interaction, very happy to have found my new go to dentist. Highly recommend.
Negative experience: Terrible DENTIST - INCOMPETENT AND NO DISPUTE RESOLUTION OR APOLOGY JUST DENIAL!! I would NOT RECOMMEND this practise to anyone who has children. The dentist we dealt with has no bedside manner and on one occasion he has started work and then referred us somewhere else AFTER charging us the excessive amount for the 12 minute treatment (not fixing the problem or the PAIN) of my 5 year old. He’s then gone on to send us somewhere else that “deals with children better”, my son was super cooperative considering the treatment. They have charged a good chunk of the dental benefits allowance each time (I took my 5 children here for check ups and each time paid in excess of $290!!!) It never really bothered me until this experience where this dentist has opened his mouth started treatment (telling me it would take four weeks of visits which I was okay with), and then fixed the easiest one and told me to go somewhere else after charging majority of the allowance. When I sought some resolution with the owner (a week after the initial phone call I get hold of her) she is defensive and interruptive. She doesn’t allow you to get your message across and is just dismissive with no resolution. “If I can help you with anything else?” Is her response to defending the actions of her dentist. If you have a problem don’t bother trying to get a resolution here! DO NOT TAKE YOUR CHILDREN HERE they are overpriced and not friendly, and clearly not able to do the work they have on the window! The only nice experience we had was the receptionist!! I regret going here and don’t ever ever leave reviews good or bad but just feel that this practise is only surviving because of their location. BEWARE!! As to your response my review.. it’s shocking that you are now making up scenarios about my son when you clearly did not listen to me or observe him “moving” in the chair (as you say) first hand! Such a petty unprofessional response by a RIP OFF - OVER PRICED dentists!! Everyone BEWARE!!!!
Thank you for taking the time to post this curious review. I’m not quite sure what you require an apology for, but I can see you have followed through with your threat of ‘agree with you or' you would post a menacing negative review.
As you claim a few issues, I have separated them into some key points.
-As several of our dentists have explained to you; young, preschool children that have excessive dental decay or behavioral issues are not suited to treatment in the general practice setting. I’m sorry you are aggrieved that your child requires specialist treatment under general anaesthesic, at additional personal cost, but perhaps with some diet and hygiene care these problems could be avoided again in the future.
-At previous appointments the dentist tried very hard to provide care for your 5 year old child, but has had to call a halt to the treatment plan part way through, because of excessive movement, as he feared hurting himself or your child, which of course is our main concern. It is un-acceptable, not to mention unethical, to expect the dentist to force treatment on a resistant child to save the family money.
-If you thought the dentists unfriendly, it is strange that we have managed a 4 year relationship. You were happy with your choice of dentist and the bulk billing arrangement until he recommended referral to a specialist, which would incur you an out of pocket expense. This would account for your change in opinion.
-The first we’d heard mention your child was experiencing any pain was during your follow up phone call, never during any appointments. As you were advised recently, now more than once, we would urge you to contact the paediatric dental specialist we referred you to, at your earliest possible convenience to commence treatment.
-We are astounded to hear you think we are ‘over priced’ as we bulk billed and did not charge a gap, and as such every single appointment your children attended cost you nothing, not a single cent. We also use the minimum payment option for Medicare service.
-Since your children attended as you mentioned, under the Medicare Child Dental scheme, you gave written consent to bulk billing of your account to Medicare. Given the level of dental care and numerous appointments they required, obviously your balance would decrease as treatment progressed. You were also given or offered account transcripts at every appointment so that you could track your balance.
-Having reviewed your account, I can see no transactions around $290 that you claim to have made. With 5 children, that would be quite a good price, or if you are suggesting that we claimed that per child, per visit, that is just untrue.
-In response to your call last Monday, Dr Natalie, the principal dentist attempted to speak with you last Wednesday, Thursday and also Friday of the same week. This was not a week later.
-Dental treatment has been provided with your approval, to the highest dental standards, and as such, once again, you don’t have any valid claim for reimbursement.
-Should you have a valid complaint regarding clinical treatment I suggest you contact the Australian Dental Association on 03 8825 4600
Fantastic experience: Friendly and professional. Having lived all over the world, I've been to a few dentists in my time and this is the only one I have bothered to review. I sincerely wish I had gone there 20 years ago as the advice would have mitigated the problems I have. I thoroughly enjoyed the up-front, no nonsense approach and service.
Fantastic experience: Attended this clinic today, I was so nervous about seeing a dentist. The dentist was so patient and understanding my fears were put to rest. The clinical expertise was evident and I was able to make informed decisions.
Fantastic experience: Amazing dentist who was very patient with our anxiety and other issues. Very kind and gentle and we would recommend dr damien to everybody.
Fantastic experience: Have visited Angel Dental twice now and have found both Dr. Natalie and Dr. Damien to be friendly and professional while still managing to make you feel like you aren't at a scary dentist. The practice itself was clean and bright, and the prices were the cheapest I've come across. Will definitely be making this my regular dentist.
Fantastic experience: Could not find a better dental clinic. Welcoming, caring and committed to make sure the dental work is of the highest quality. Encourage anyone to make this your dental practice of choice.
Fantastic experience: I have just had my first visit to Angel Dental Rowville. The experience was great very friendly staff couldn't ask for more. I have been seeing Dr Damien Jones for some years at another Dental Surgery and I have happily moved to where he is practicing now which is Angel Dental in Rowville. I think a lot of Damien's loyal patients will make the move to see him in Rowville. I hope to have many more happy years seeing Damien and the friendly staff at Rowville.
Negative experience: After Many Months I am still very scared to attend any dentist. I had a root canal done over a year ago at this dentist. Then when I went back to have my cap put on they drilled down and put the cap on the wrong tooth. When I said it was hurting (which I believe should not happen after a root canal) the dentist gave me anesthetic. I now have 2 caps on 2 teeth, one which was not necessary. They justified it by telling me that it most likely would have needed one. The dentist also told me my 2 eldest children both needed nearly $1000 worth of fillings combined. I have since been to 2 other dentist for check ups with my children and neither have had a filling. Rip Offs and Incompetent Dentistry .
We do thank you for taking the time to review your dental experience with a previous associate dentist, Dr Ali, whom provided services at Angel Dental Rowville from Jan 2014 until March 2015. I am so sorry you had a woeful experience, which clearly fell far below our normal clinical standards and best practices. Due to a number of reasons, Dr Ali, to whom you refer, is no longer associated with our practice and is currently the sole dentist at Crown Dental Group, Rowville. If you would like to discuss this matter with me in more detail, please call me at Angel Dental Rowville on 9763 3249 as I would welcome the opportunity to address your concerns. I apologise for the delay in replying to your review, but I have only recently been made aware of it, as most reviews are via our Facebook page. Again, I apologise about your experience at our clinic, but I can re-assure you, that due to changes implemented since your last appointment, patients at our clinic can no longer be treated in such a manner in the future. Dr Natalie Taylor-Jones BDS (Hons) MFDS RCS (Ire), Principle Dentist Angel Dental
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