Castle Cove Family Dental
Information about Castle Cove Family Dental
Opening hours
- sunday: (closed)
- monday: 8h-19:30
- tuesday: 8h-17h
- wednesday: 8h-17:30
- thursday: 9:30-19:30
- friday: 8h-17h
- saturday: 8h-17h
We aim to provide quality dental care in a beautiful and friendly environment that the whole family can enjoy.
Our comment from Top Dentistas about Castle Cove Family Dental:
Castle Cove Family Dental is a highly regarded dental practice that stands out for its exceptional service and warm atmosphere. The entire team, led by the skilled Dr. Mary Moss, is dedicated to providing a comfortable and welcoming environment for both children and adults. Customers appreciate the following aspects of the practice:
- Friendly and Professional Staff: Patients frequently mention how kind and attentive the staff members are, making each visit a pleasant experience.
- Modern and Clean Facilities: The clinic is noted for its contemporary decor and cleanliness, creating a happy and inviting space for dental care.
- Child-Friendly Environment: Families love that the practice is particularly accommodating for children, providing thoughtful touches like balloons and goodies for young patients.
- Skilled and Gentle Dentists: The dentists are praised for their gentle approach and ability to put nervous patients at ease, allowing for a relaxed dental visit.
- Commitment to Community: Castle Cove Family Dental is also recognized for its support of various charities and community initiatives.
Overall, Castle Cove Family Dental is highly recommended for families and individuals looking for compassionate and high-quality dental care.
Castle Cove Family Dental: Reviews
Fantastic experience: Excellent dental practice! All the staff are friendly, the facilities are modern and clean. Dr Mary Moss is very skilled, great at explaining things and extremely welcoming and kind. My little kids go here too and they've both had excellent experiences, all the staff made such a big effort to make them feel comfortable (they both were given balloons on their first visit and a little goodies back with toothbrush etc.). I also love that they play Mr Bean on the ceiling for you to watch while you're getting your teeth done!
Fantastic experience: Been visiting Castle Cove Family Dental since my boys were very young and the whole team are just exceptional and go above and beyond especially when it has come to the more complex issues.
Fantastic experience: I never thought I would actually look forward to a dentist appointment, as I’ve always been quite nervous about dental visits. However, Dr. Mary Moss at Castle Cove Family Dental completely changed that for me. She has such a gentle touch that you truly forget you’re even at the dentist. I couldn’t be more grateful for the beautiful smile she’s given me. Now, I smile with confidence and no longer feel the need to hide behind my hand. Words aren’t enough to express how wonderful and friendly the entire staff at Castle Cove Family Dental is. They make every visit feel easy and welcoming. I can’t recommend them highly enough!
Fantastic experience: Mary Moss and her team of dentists, dental hygienists and reception staff are so professional and excellent at what they do. I love that they also support various charities and initiatives for good
Fantastic experience: Great service and really friendly staff. Dr Wijeratne is excellent and provides fantastic care and a really informative approach with her patients. And Rosaleigh at the front was incredibly friendly and kind - such a wonderful person and a great team at Castle Cove. Thank you!
Fantastic experience: 5*** Beautiful experience, I am normally scared when it comes to the dentist and having treatments. Mary and the team however made me feel super relaxed and the quality of their work is unmatched. Great team, very professional oh and the decor of the place makes you feel happy. 10/10 would recommend. :) Thanks guys, the only place I’ll go from now on!!
Fantastic experience: We had a great visit!! Dr Melissa was very nice and attentive and her assistant Martha was very efficient!! We will definitely be back!
Fantastic experience: I can’t fault Castle Cove Dental in any way. Great practice full of amazing dentists and staff. We have been coming our whole kids lives.
Fantastic experience: My 2 recent dental work , with 2 different dentist’s was very helpful , thorough work and very compassionate , as they do their work to ensure that you are comfortable , safe and let you know and understand : with your teeth and gums , what they have worked on and what may be causing your pain , sensitivity and show you the teeth and say what needs to be worked on at home.
Fantastic experience: Very satisfactoryfrom my phone call to the minute all done and i was out on my way home. Very caring attitude from reception to dental nurse to dentist. Not just the one time but consistently over the years.
Fantastic experience: As usual, Dr. Melissa was fantastic, and your staff was great too. The girls always get excited to see her, and I always enjoy talking to her about Japan, food, and more.
Negative experience: One of the dental nurses (I won’t publicly name and shame) is incredibly rough and dismissive when you tell them their actions are hurting you. Multiple people in my extended family attend this practice and we’ve all had the same experience so it’s not just one person being “sensitive” as this nurse told me. We’ve moved our whole family to another practice and the difference is night and day, our child who was terrified of the dentist when they attended this practice is now actually requesting to go and see our new dentist when we drive past. Take your family elsewhere for treatment or request that the dentist does the cleaning.
Fantastic experience: Mary and Gaby are both excellent. Highly recommended.
Fantastic experience: Melissa and her team are fabulous with kids. We’ve been bringing our son here since he was born and he loves it! Very professional and friendly service.
Fantastic experience: Friendly staff and very capable dentists. They look after the entire family. Highly recommended.
Fantastic experience: I had a fantastic experience at Case Cove Dental. Nicky did a wonderful job fixing my front teeth. She is extremely professional and very gentle and I would highly recommend her to anyone looking for a top dentist.
Fantastic experience: Could not rate this practice more highly. Dr Mary Moss and her team have cared for my family of 4 for the last 20 years with the utmost care and compassion and professionalism. CCFD deserve 5 stars +
Fantastic experience: I have been there for a few years now. Caring , thorough, patient & friendly dentists. Receptionists with excellent customer service . Thank you
Fantastic experience: We love Castle Cove Family Dental! All the female dentists are lovely and so supportive and gentle. Brilliant for the whole family - especially children. Wholistic care and a wonderful customer experience.
Fantastic experience: Every dentist in here is extremely qualified and patient. They are so caring with adults and children and I would travel far to come here. Would definitely recommend.
Fantastic experience: The Team at Castle Cove Family Dental are fantastic. They are very caring and make going to the dentist comfortable.
Fantastic experience: Very organised and friendly staff!
Fantastic experience: Great service with attentive staff and super friendly reception
Fantastic experience: Great Dental practice. Friendly, family run business which excels in customer service as well as using the latest and modern dental technology. Staff answer all your questions and explain the state of your teeth whilst ensuring that its value for money service. Highly recommend this practice if you are seeking a good Dentist in the area
Fantastic experience: Take a lot of care with patients!
Fantastic experience: Mary Moss is god tier dentist
Fantastic experience: We love the wonderful team at Castle Cove Family dental. Dr Mary is wonderful with my teen daughter. Kind, thoughtful advice every time. We travel from Belrose to the practice - absolutely worth it!
Fantastic experience: Great dentist for families and people of all ages! Friendly staff, thorough service and great results! 5/5, recommend highly
Fantastic experience: Great environment, wonderful people and excellent treatments
Fantastic experience: Such an amazing team. Absolutely fantastic
Fantastic experience: Perfect dental experience. In and out swiftly and very nice staff. Definitely switching to my regular dental surgery :)
Fantastic experience: Dr Mary very gentle and kind with nervous patients. Highly recommend.
Fantastic experience: Professional, kind and gentle staff. Annual dental reminders are very welcomed, particularly for the teenagers!
Fantastic experience: Shout out to our lovely Dr Mary Moss at Castle Cove Family Dental! Thank you so much for looking after a scared 10 year old who had a chipped tooth. She came home happy and relieved, no need to be worried. Your care and kindness is outstanding!
Fantastic experience: I always leave with a smile. Castle Cove Family dental staff are professional, trustworthy and happy.
Fantastic experience: Our family has been going to CCFD for many years now, and we have always had the best experience. Dr Mary Moss takes a lot pride in her her profession, and ensures there is as little discomfort/pain during our check ups. She is super friendly, and caring, always going that extra mile. We would highly recommend CCFD.
Fantastic experience: Super friendly & kind staff, very efficient, totally professional practice.
Fantastic experience: Really lovely dentist excellent service and very friendly staff highly recommend
Fantastic experience: Friendly, thorough and provided helpful advice on issues my daughters had with their teeth. Been going here for years and recommend!
Fantastic experience: Professional and friendly service! I love watching Mr. Bean on the tv during my appointments. Dr. Mary and Gabby always go the extra mile to make me feel at ease.
Negative experience: I had a bad experience with this practice. Tried to make an appointment for a patient with a pre-existing health condition. The practice repeatedly failed to get back to me with the info needed for the person to attend. In total I followed them up (by phone and in person) 4 times. They asked for a full medical history from a specialist which we provided, then months later, 2 days before the appointment (when I followed up again, since I hadn't heard from them) advised that I had to contact the GP for more information. My feeling is that the practice either has a low level of expertise (is unable to deal with anything but straight forward cases), or is extremely disorganized, or both. Also they are very expensive (More then $100 more than our private health pays per check up appointment). Won't be going there again.
Hi Rebecca,
We hope after our conversation that some of your concerns have been addressed.These unprecedented times have led to some increased workload in our practice and we apologize for any issues this may have caused you and your family.
We pride ourselves on high quality dental care to all our patients.
Dr Mary Moss
Negative experience: Always running late. Space out your appointments, it's not that hard Charges for an abundance of things you never ask for. Rude, verging on scam
Hi Steve,
Our records indicate we have not seen you since 2013 and have been trying to reach you to discuss your concerns.
Please feel free to call us to discuss your concerns
We pride ourselves on our excellent reputation.
It is sometimes unavoidable to run late if we are dealing with emergencies or caring for our patients. We try hard as we understand time is precious for everyone and we prefer to be on time where possible.
We look forward to hearing back for you
Negative experience: Not recommending . Avoid at any cost . They not professional . Regret to go there .
Hi Uri,
We are not sure if you have the wrong dental practice as we dont seem to have you as a patient at this practice
Fantastic experience: do love the lovely pinky modern vibe in this place. I got up with a severe pain in wisdom tooth and was looking for someplace could do me a quick and efficient interim treatment, they squeezed some time for me even if I didn’t have a booking. the doctor are receptionist are both nice and gentle. Proud of this place and castle cove.
Fantastic experience: Dr Melissa was amazing!! She made me feel so relaxed during the whole appointment and my Invisalign treatment could not have been easier!!
Negative experience: Rude and completely unreasonable receptionist. Terrible service from a family dentist - won't be back.
Hi Jessica, we are very sorry you feel this way. We hoped you would understand that arriving 25 min late for your appointment would mean we couldn’t provide the highest quality care we pride ourselves on and that you would need to reschedule. Please give us a call if you want to discuss this further. Dr Mary Moss
Fantastic experience: My daughter was nervous about getting two teeth pulled out in prep for braces. Melissa came into the waiting room and was so friendly, welcoming and instantly made us relaxed. She was so professional, patient and lovely to my daughter and took the time to explain what was happening to her. I can’t believe I am saying this but going to the orthodontist was a fun experience! Thank-you so much Melissa & Castle Cove Family Dental
Fantastic experience: Service is fantastic, all the dentists are very caring and lovely (would be great for kids too). I've had 2 emergencies so far and they always manage to fit me in on the day that I call. I'm so glad I've found a great dental practice. Prices are also very reasonable.
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