Mydental
Information about Mydental
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-18:30
- wednesday: 9h-17h
- thursday: 9h-18h
- friday: 9h-17h
- saturday: (closed)
Mydental is a long established practice, we pride ourselves on our service and our skilled team. We want to you to have the best experience possible every time you visit Mydental...
Our comment from Top Dentistas about Mydental:
Mydental is a highly regarded dental practice in Australia, known for its exceptional service and warm atmosphere. Patients consistently highlight their experiences with the knowledgeable and caring staff, making dental visits much more pleasant. Here are some of the key strengths of Mydental:
- Highly Recommended: Many patients, including families, have been visiting Mydental for years, consistently recommending it to others.
- Exceptional Staff: Dr. Dianne and her team, including Beth, Brooke, and others, are often praised for their professionalism, kindness, and ability to make patients feel comfortable.
- Comprehensive Care: The clinic is well-equipped to handle a variety of dental issues promptly and efficiently, ensuring high-quality care without the need for external referrals.
- Relaxing Environment: Several patients express that they feel relaxed and at ease during their appointments, which is crucial for those with dental anxiety.
- Patient-Centered Approach: The team's dedication to providing detailed explanations and personalized care shows their commitment to patient wellbeing.
Overall, Mydental stands out for its friendly service, professionalism, and a warm atmosphere, making it an excellent choice for dental care.
Services and Treatments
Mydental: Reviews
Fantastic experience: The greatest compliment a business can receive is the referral of family and friends as I have done. Highly recommended.
Fantastic experience: Dr Dianne best dentis doctor
Fantastic experience: Sensational more than happy with the experience today I left today with the widest smile that I can remember thank you so much BETH
Fantastic experience: A++ Diane & Beth were amazing! Was very impressed with their professor level knowledge, obvious passion & professionalism in their work. ⚕️⚕️
Fantastic experience: Fantastic staff - very helpful. The clinic is well equipped and has handled all teeth issues in house - quickly and professionally!
Fantastic experience: Exceptional and caring service by Dianne and all her team. Our family have been seeing Dianne for over 15years. Always friendly , caring and professional.
Thank you, Helen, for your kind words and for being a valued patient for over 15 years; we truly appreciate your support and are glad you feel well cared for by Dianne and the team.
Fantastic experience: The team at My Dental have been caring for our family of four for almost 20years - amazing care and service
Thank you, Toni, for your kind words and for being a part of our My Dental family for nearly 20 years; we truly appreciate your trust in our care and service.
Fantastic experience: Such a wonderful experience, I know sounds crazy considering it’s visiting the dentist. The staff are amazing and you will feel so relaxed! I must admit I feel so relaxed I almost fall asleep. Dianne, Brooke and staff are so nice
Thank you, Darryn, for your wonderful feedback! We're delighted to hear you had such a relaxing experience and appreciate your kind words about Dianne, Brooke, and the team.
Fantastic experience: Dr Nicole, Dr Diane, Beth, Lucy and the other wonderful staff helped me to get over my phobia of going to the dentist, so much so that I was brave enough to get 5 veneers and a new cap on my top teeth. I have hated my teeth, and hidden them for 48 years, but today I can smile with confidence! Thank you all for you wonderful care and help.
You are a superstar client! Thank you for trusting us with your smile and care. From Dr Nicole, Dr Dianne, Beth and all of us at Mydental
Fantastic experience: Highly recommend My Dental the team are truly amazing. Coming from a very bad experience previously and being scared from dentist, I was recommended to my dental and they have changed my life. I enjoy going every time, walk out smiling and relaxed. Brooke is hands down the best hygienist and makes you feel very comfortable. I always look forward to my appointments ☺️ Emma Reed xx
Fantastic experience: Every time I visit I feel so welcome and cared for, dental work that is high quality and not overpriced. Their emergency care is exceptional, easy parking and fabulous staff. thank you Dr Dianne and team.
Fantastic experience: We have been receiving My Dental Care for the whole family for over 15 years and for the entire time we have been 100% consistently satisfied with all dental services that Dr Dianne and her team have been providing to us. We really appreciate excellent professionalism and dedication of My Dental Team that we have been receiving throughout this long period of time.❤️
Fantastic experience: Dianne must be lauded for her dedication, skills and experience in helping and fixing dental pain and issues for her clients. Could not recommend Dianne and the team at My Dental to anyone looking for a professional dental team for general checkups to complicated root canals - a feat she performed for me with minimum of fuss even though I was in a mountain of pain. So grateful to have Dianne looking after my dental needs.
Positive experience: They are always kind and understanding. As I have difficult teeth. Thanks Dr Dianne Haddad Ferrero and team. Monique Maurer
Fantastic experience: All staff were so lovely to deal with. All were very professional, considerate, on time and made me feel very relaxed and well informed throughout my dental care appointment. Highly recommend My Dental for any dental procedure.
Fantastic experience: Speaking as someone who grew up with a paralysing fear of the dentist, I never imagined a visit to the dentist could ever be a pleasurable experience, but I can honestly say that My Dental, Prospect, provides exactly that. There is a vibe of calm, warmth, efficiency and general caring by all staff, from smiling receptionist to highly-qualified, professional dental practitioners and every skilled specialist in between, at every single appointment. My Dental is about people, not just teeth!
Fantastic experience: The best dental experience I’ve had! Over many years the service has always been consistent. Warm, friendly, efficient, educational, state of the art equipment all in a beautiful setting which doesn’t feel clinical. Dianne, you and you’re team do it so well x
Fantastic experience: Recently saw Dianne and couldn’t be happier with the service I received. Her and her staff were nothing but exceptional, they go above and beyond!
Fantastic experience: Dentists are generally where you don't want to be, but this practice is staffed by the most friendly, efficient & professional staff & it is actually a "delight" to be greeted, treated and "relieved of anxiety"! My treating dentist, Nicole, is concerned, caring & efficient & I have appreciated everything that all of the staff do! Highly recommend - thankyou!
Thank you so much! We really appreciate your lovely review - all our team were so happy to read it. We look forward to seeing you next time. Thanks again from Dr Nicole and the team @ Mydental
Negative experience: Went some time ago, While the staff were friendly and helpful. The owner and dentist dianne was extremely rude and condescending. Will never go back and highly recommend anyone who wants to be treated with respect and common courtesy when going to an established to think twice. She should be ashamed of herself.
We are so sorry that this was your experience. We try to make every visit as enjoyable and comfortable as possible for all our patients. Your feedback has been shown to Dr Dianne and she is also sorry to hear that this is how you felt. We would love the opportunity to discuss your visit, so we can improve our services. 83444022 Kind regards Lucy - Practice Manager
Fantastic experience: Went back to My Dental yesterday - almost a year on from my previous visit for some new work. The friendly and emphatic attitude from both reception and the dentists was (again) wonderful. The broken tooth has been fixed and looks much much better. Thankyou - and again - 99 out of 10 !!! The service at MyDental Prospect (Dianne was the dentist) was wonderful. Not that I like going to the dentist but, hey, great service (and empathy) is great service. It wasn't an easy extraction but it all worked, no pain. Dianne's communication throughout the process was great. Not only that but her followup the next day (a Saturday) was unexpected and I'm grateful. My teeth need more work and I'll certainly be going back to MyDental. I highly recommend MyDental and score them (and Dianne) 99 out of 10.
Fantastic experience: My Dental are a very friendly, welcoming and professional team.
Fantastic experience: Amazing staff and wonderful dentists. Dianne and her team have been taking care of my family for many years.
Fantastic experience: Highly recommend. I’m terrified of dentists but Diane is kind and gentle. Staff are all great.
Fantastic experience: My family and I have been going to Mydental on prospect for over 10 years. The service provided at Mydental is excellent. Dianne is patient and kind. All the dental hygienists and staff are friendly and professional. I highly recommend this practice. Feels more like visiting friends than the dentist :)
Fantastic experience: Always have been provided an excellent service from the ladies at MyDental. Often going above and beyond to accomodate your needs. Will always recommend 100%. Reasonably priced also.
Fantastic experience: Best dentist I have ever been to! I booked an urgent appointment with Dianne for a sore tooth and was slotted in that very afternoon. After 10 years of not visiting the dentist, I found out I had a gum disease and an infection in my jaw bone. I had to have the infected tooth and a wisdom tooth pulled as well as some restoration work on my gums. Dianne was so understanding, nurturing, informative and comforting. The price was so much more affordable than I thought and I now enjoy spending time with Beth having my quarterly check ups and cleans while listening to her travel stories. I’d highly recommend people visit here, especially if you have a fear of the dentist.
Fantastic experience: Absolutely great service, no doubt. I met Dr Sarah with the assistance of Shirley they both worked together And I finally got a positive result I will be going there again if required. Recommend for people whom want a great result. Thanks Again Dr Sarah.
Fantastic experience: Dianne and the team are fantastic. Very helpful and kind. Highly recommended
Fantastic experience: Just met Lucy the receptionist for my 1st app. what lovely lady. Im so pleased. 27/10/2022 I went to my first app and I was so pleased with Sarah and Sheridyn's total care and pain free dental procedere. Never been more relaxed at a dental clinic. They've got me hooked. Such lovely girls. Thumbs up/good job. Seeya next visit.
Fantastic experience: Dianne and her exemplary staff are way above the rest. She ACTUALLY CARES about her patients and clearly puts her heart and soul into her business. Thank you for accomodating us.. ❤️
Fantastic experience: I had two cleaning sessions.Excellent and professional staff.Comfy place and excellent rooms .
Thank you so much for your review, we really appreciate you taking the time to provide such positive feedback. Many thanks from the Mydental Team
Fantastic experience: Very clean and friendly environment, always had anxiety about dentists but this place is low stress and comfortable.
Positive experience: I’ve had treatment here previously and the customer service was good with friendly staff and exceptional dental practice.
Fantastic experience: Usually going to a dentist raises anxiety, but going to Dianne at My Dental on Prospect has made me feel positive about dental appointments. Dianne's obviously loves being a dentist, and takes great pride and, importantly, joy in providing the best care possible. She has outstanding professional as well as people skills, and clearly explains what she is doing and why, calmly and patiently. Her staff are also cheerful and helpful, clearly enjoying and following Dianne's positive and kind approach. I wholeheartedly recommend Mydental on Prospect!
Fantastic experience: I’ve been going to Mydental for almost a decade after being recommended by a friend. Dianne and her team are always professional and friendly. Dental queries or procedures are always thoroughly explained without any up-sell. My dental health has been the best since attending this practice.
Fantastic experience: What a fantastic positive dental experience, this was my second visit since changing dentists. From the Reception team through to the Dental team, all displayed the highest degree of professionalism and were more than happy to listen and react to any of my concerns. Dental explanations where clear and concise and put in layman’s terms. Excellent service Cheers Dan
Thank you so much for taking the time to leave us a review we really appreciate it. We are so glad that you are happy with our service. Our team love to care for our patients and make their experience positive. Thanks again from Dianne, Sarah and the Mydental Team
Fantastic experience: Great dental clinic. Staff are great. Excellent service.
Fantastic experience: Sarah and Cathy made me feel so comfortable within the 90minutes of in-chair whitening - I hadn’t realised the time that had gone past until it was over. My results?! 6+ Shades whiter!! My biggest concern were my gums, but Sarah did a fantastic job keeping my gums safe, so no burns or sores. Thrilled.
Fantastic experience: Really happy with my experience here
Fantastic experience: Dianne and the staff at my dental have been so welcoming and professional. Finally after years of hating the thought of the dentist I have found somewhere I feel comfortable enough to go regularly and start looking after my teeth. Thankyou girls
Fantastic experience: In time, thorough, in depth examination and excellent cleaning.
Fantastic experience: Very professional and very friendly. Always excellent service and results. Would highly recommend Dianne and the team at My Dental.
Fantastic experience: Love love love the service and expertise at My Dental on Prospect - my (now) teenagers grew up with Dianne looking after them ! Beautiful smiles, great experience at the dentist, so glad to have found the practise and so grateful for such amazing care!
Thank you so much for this lovely review. We can't thank you enough for your kind words about Mydental.
Fantastic experience: Everyone that works there is so lovely. And I have always had the best experience with my dentist Dr Sarah Cranwell.
Fantastic experience: I am thrilled with Mydental. Caring professionals and great work. Thanks.
Thank you very much for taking the time to leave a review, we really appreciate it. It means a lot to all our team.
Fantastic experience: This is a wonderful dental practice. The whole team are welcoming, helpful and kind. We were presented with treatment options that were carefully explained. Very happy with all aspects of the treatment and service. Highly recommend.
Negative experience: Absolutely appalled at the service, I was told I would only be charged $129. when I went to pay I was shocked at a $360 bill!!! The dentist said things like "I'm just gonna add some fluoride on your teeth" to which I would nod whilst her tools were still in my mouth. As a customer I am not to know that stuff like this is extra cost and isn't simply part of the procedure and I made sure to tell them it was my first time at this dental clinic. the whole time, the dentist was just up-selling me things whilst making it look like it was part of the procedure. She did not mention the extra charges once! Absolutely appalled, I feel like I was just used and up-sold and I will never come back.no communication or customer care, just money hungry.
We are really sorry to hear that you did not feel the treatment and associated fees were explained to you. Client satisfaction and high standards of service are extremely important to us. We would love the opportunity to discuss your visit with you as we are always striving to improve. If you are amenable please contact our Practice Manager 8344 4022. Kind regards Mydental Team
Fantastic experience: I have had a very good experience at" My Dental". The work done was of a very high standard. Very professional !! I really appreciated the patience and kindness to my irrational fear of having needles in the mouth. I would recommend anyone whom is anxious to go there .A very positive experience .
Fantastic experience: Dr Dianne and her team were all fantastic. I was seen quickly when I was in pain. Dianne was very gentle and understanding, she took the time to listen to my concerns. Her follow up care was above and beyond. I would recommend Dr Dianne and her lovely team to anyone who is nervous about seeing a dentist.
Fantastic experience: Dianne and her team provide exceptional dental care. I've found them really helpful, and would highly recommend these folks.
Thank you from the whole Mydental team! We love to hear when we have made someones experience a good one.
Fantastic experience: Dianne and the team at MyDental on Prospect go to great lengths to minimise discomfort, and explain in detail what they are doing during your procedure. They discuss options and give straight advise on the best care of your teeth & gums. I cannot recommend Dianne and the team highly enough; I would give 6 out of 5 stars if I could. Thank you.
Thankyou so much for taking the time to leave us this amazing review. This made our team's day!
Fantastic experience: Friendly, exceptional customer service from all staff. Lucy at reception is warm , welcoming and helpful. Todd the dentist was extremely professional affable and explained my whole procedure. I felt extremely confident in their practice. Brooke the hygienist was very thorough and competent too. Highly recommend this practice. Thanks for the great service.
Thank you very much for the positive feedback, we really strive to provide a great experience for our patients it is wonderful to know that it flows throughout our Mydental team.
Positive experience: Friendly people and good at easing the nerves
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