Hope Island Dental Care
Information about Hope Island Dental Care
4212, Brisbane
Opening hours
- sunday: (closed)
- monday: 8:30-17h
- tuesday: 8:30-17h
- wednesday: 8:30-17h
- thursday: 8:30-17h
- friday: 8:30-15h
- saturday: (closed)
Hope Island Dental Care is a family-owned dental practice offering a comprehensive range of dental services, from Check-Up & Cleans, to Veneers, Implants and Orthodontics. We leverage modern technology and advanced techniques to deliver effective treatments tailored to your needs. Our goal is to provide exceptional dental care that combines innovation, expertise and patient-centric service.
Our comment from Top Dentistas about Hope Island Dental Care:
Hope Island Dental Care is renowned for its exceptional dental services and patient-centered approach. Many patients have expressed their satisfaction with the level of care they receive, highlighting the following key points:
- Professional and Friendly Staff: The team, led by Dr. Steven Wey, is described as kind, gentle, and genuinely caring about their patients. They create a warm and welcoming atmosphere that helps ease dental anxiety.
- Comfortable Dental Experience: Numerous reviews mention how patients feel at ease during their visits, with many stating that their appointments have been surprisingly pleasant and pain-free.
- Modern Facilities: The clinic features modern equipment and a clean, inviting environment, making each visit comfortable and enjoyable.
- Thorough Explanations: Dr. Wey is praised for taking the time to explain procedures clearly and ensuring patients feel informed and reassured throughout their treatment.
Overall, Hope Island Dental Care stands out as a top choice for anyone seeking quality dental care in a stress-free environment.
Hope Island Dental Care: Reviews
Fantastic experience: I had my clean done with Dr Wey. The airflow unit was amazing, I have sensitive teeth but didn’t feel a thing at all this time. Such an excellent experience.
Thank you Haoran for your kind review, we look forward to seeing you next time!
Fantastic experience: What a fabulous dentist! Kind, gentle, caring and interested in you! I am of the 'older' generation who has had some very bad dental experiences in my younger years leaving me with high levels of dental anxiety and ultra sensitive teeth. Steven made today a breeze. Highly, highly recommended. A true professional through and through. I have booked my next 6 month check-up which, I am looking forward to.
Thank you Paula for the kind review! It was a pleasure treating you. We look forward to seeing you again soon.
Fantastic experience: Very pleasant experience. Steven is extremely professional and is an expert at putting his patient at ease.At last I have found a dentist I feel comfortable with.
Hi Gary, thank you so much for your review. Dr Steven and the Team are pleased to hear that you had a good experience. Its always a pleasure treating you.
Fantastic experience: Dr Steven Wey is amazing. I moved away from the Gold Coast and still travel to Steven for my dental appointments. He is super gentle, and shows true interest in his patients. He explains everything so thoroughly & treats you with respect & doesn't rush the appointment. The dental assitants are always super lovely too. Going to the dentist is always a nerve racking thing & I always feel at ease. I will continue to drive the 1.5 / 2 hours for my appointments. When you find something this good, why change !
Thank you so much for your positive review Sam. We're glad you had a great experience here at the practice. We look forward to seeing you at your next visit.
Fantastic experience: Generally, it can never be said that a pleasant experience and going to the dentist can be used together. However, Hope Island Dental Care is the exception. Steven is the most genuine, caring and professional dentist I have been to, and his staff are just as nice. Could not recommend them more highly.
Thank you so much Craig for the lovely review, Dr Steven and the team appreciate your feedback and look forward to seeing you next time!
Fantastic experience: It's not often one can describe an extended visit to the dentist as enjoyable but that is what you get at Hope Island Dental Care. Everyone is so friendly, helpful and professional as well as skilled. If you want to see a dentist who cares, listens and is open, then I highly recommend Dr Steve Way and his team.
Thank you for the positive review. Dr Steve and the team are pleased to hear you had a great experience. It's always been a pleasure treating you!
Fantastic experience: I have never liked going to the dentist... but this would have been one of the best experiences I have ever had at a dentist. If you really need a dentist, then I can highly recommend Hope Island Dental Care.
Thank you Paul for your kind review, we're happy to hear you had a great experience in our practice!
Fantastic experience: I had a crown today and it was the best experience for this procedure that I have ever had. I can’t recommend this practice (thanks to all the staff) highly enough.
Hi Gail, thank you so much for the kind review. Dr Steve and the team are pleased to hear you had a great experience. We look forward to seeing you next time!
Fantastic experience: Dr Wey is friendly and gentle to each patient, treat my gums very patiently. I still would like to go to GC to see him even if I am in Toowoomba.
Thank you Wei for the positive review! We look forward to seeing you next time.
Fantastic experience: I saw Dr Wey for a check up and clean. He was very professional, gentle and explained everything to me thoroughly. I felt really relaxed even though I was nervous at first. The clinic is modern and has a great view. I would highly recommend.
Thank you Peter for the positive review! We look forward to seeing you next time.
Fantastic experience: I was lucky enough to get an emergency appointment with Dr Steven whilst on holidays. I couldn't have asked for a more caring dentist who was extremely gentle & took the time to discuss my care thoughtfully . Petra his assistant was lovely & even followed with a caring call the next day to ensure all was well after my treatment. Would highly recommend this practice & for all their staff's caring attitudes.
Hi Sharon, thank you for the kind review! We're thrilled to hear you had a great experience. It was an absolute pleasure treating you. All the best!
Fantastic experience: Very friendly, thorough and professional treatment.
Thank you Rachel for the positive review! We're glad to hear you had a great experience. We look forward to seeing you next time.
Fantastic experience: Great experience getting tooth pulled out!
Thank you for the review Damon! We're glad to hear you had positive experience. We look forward to seeing you next time.
Fantastic experience: Practice is beautiful, clean, and modern. Staff are lovely and very understanding. Would definitely recommend this practice and Dr Steven!
Hi Bree, thank you so much for the kind review. We look forward to seeing you next time.
Fantastic experience: I had 2 appointments and, like most people, I was quite anxious but the whole experience was pain free and extremely professional. I would have no problem recommending this clinic.
Hi Michele, thank you very much for taking the time to write this kind review. It was a pleasure having you visit the clinic, we look forward to seeing you next time.
Fantastic experience: Have my beautiful crown done by Dr. Steven in just one visit, wow! The best experience impressed me the most was I sighted how Dr. Steven made my crown on the site, using the best quality machine as well as the best quality materials. The money I paid is worth the value because I do know my crown wasn't made by a lab technician neither made in oversea.
Hi Joanne, it's always a pleasure having you in the clinic. Thank you very much for this kind review. We look forward to seeing you next time.
Fantastic experience: Excellent clean environment came with modern equipment, ocean view clinic and top professional skilled service. Dr Steven did the implant for me and it was the best experience with friendly staff. Highly recommended!
Hi Mike, we're so glad you've had a positive experience with us. It's always a pleasure seeing you in the clinic. We look forward to your next visit.
Fantastic experience: Thank you Dr Ciaran and team for taking such good care of me!
Thank you Jade for the positive review! It was our pleasure, we look forward to seeing you next time.
Fantastic experience: First class dental treatment at Hope Island Dental Care with Dr Steven Wey. The rooms are new, modern and beautiful and the treatment is high tech and right up there with the best. Dr Wey is experienced, knowledgeable, caring and gentle. I just had a Crown fitted and it was the best, easiest experience I have had. Did not even feel the injections. The Surgery even called me the next day to see if everything was ok. Having my teeth whitened in a couple of weeks. Highly recommended all round dental treatment.
Thank you so much Colin for this kind review. Dr Steven and the team are thrilled to hear you had a great experience. We look forward to seeing you at your next appointment!
Fantastic experience: Dr Steven was incredible 10/10 service, very gentle, the best teeth cleaning experience I have ever had. I can tell he cares so much about his patients and really takes the time to listen to any concerns. Great explanations on any questions with lots of visual pictures to show exactly what is discussed. I can’t speak more highly of the team. Also the recent renovation makes the practise feel like a day spa.
Thank you for your kind review Melanie! It's always a pleasure seeing you at the clinic. We're glad to hear you had a positive experience. We look forward to seeing you again soon.
Fantastic experience: Hands down one of the best dental experiences I’ve had. Dr Wey diagnosed me quickly and accurately, explained everything clearly, and made me feel completely reassured the whole time. The hospitality from Dr Wey and his team was exceptional— warm, welcoming, and professional. You can really tell they care about their patients. Highly recommend to anyone looking for quality care and a dentist who actually listens and knows what they’re doing.
Thank you so much for the kind review Josemily! Dr Wey and the team are thrilled to hear that you had a positive experience. We are always here to look after our patients and make them feel comfortable. We look forward to welcoming you back to the clinic soon!
Positive experience: Steven and his team are lovely and put me a ease straight away. Thank you
Thank you for the kind review Mo, we look forward to seeing you again soon.
Fantastic experience: Friendly and professional team who were extremely thorough with the treatments. The clinic is modern and has an excellent view of the water, with clean and neat equipment. Very impressed! Well done team!
Thank you Tiff for the positive review! We're happy to hear you had a great experience. We look forward to seeing you again soon.
Fantastic experience: From the moment I walked in, the team made me feel completely at ease. The clinic is modern, clean, and has such a calm, welcoming vibe. The entire experience was genuinely pain-free and surprisingly comfortable. Dr Steven is gentle, thorough, and took the time to explain everything. If you're looking for a dental team that truly cares about your comfort and overall experience, this is the place. Highly recommend to anyone who’s been putting off a visit — you’ll be glad you went!
Thank you so much for the kind review! We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back again soon.
Fantastic experience: Dr Steven was great, staff are friendly and great location
Thank you so much for your lovely review! Always a pleasure having you in the practice. We truly appreciate you taking the time to share your feedback, and we look forward to seeing you again soon.
Fantastic experience: Excellent on time appointment with Stephen, ably assisted by his lovely sister Yen. Stephen takes time to explain things and also gives you the opportunity to ask further questions. The use of Airflow makes the regular clean painless and essential for anyone with implants. Faith on reception also very polite and professional.
Thank you for the kind review Julian! We're thrilled to hear that you had a wonderful experience. It was a pleasure seeing you at the clinic and we look forward to seeing you again soon.
Fantastic experience: Dr. Steven is thorough, professional and pleasant. Definitely makes the dental visits much easier for everyone. My special needs teen boy got his first ever proper clean and x rays done without any complaints at all! Thanks so much!
Hi Erica, thank you for the kind review! We're happy to hear you had a great experience. We look forward to seeing you and your family again soon.
Fantastic experience: Highly Recommend Dr Wey, very thorough and I was very happy with the scale and clean using the airflow system. Great for my sensitive teeth.
Hi Jenny, thank you so much for the positive review. We look forward to seeing you again soon!
Fantastic experience: It was really good, they were so caring and friendly Thank you
Thank you for the review, Anna! Always a pleasure seeing you at the clinic. We look forward to seeing you again soon.
Fantastic experience: I recently moved to the Gold Coast and visited Hope Island Dental Care for my first dental check and teeth cleaning. From the moment I walked through the door, the service was amazing. The environment created by the wonderful staff was delightful, and they were very welcoming, answering all my questions and walking me through the whole process step by step. I would recommend Hope Island Dental Care to anyone; the owner, Steve, and his superstar team are perfect.
Thank you for taking the time to leave this wonderful review, Wisdom! We look forward to seeing you again in 2025.
Fantastic experience: Thank you Dr Wey, Annie and team for your incredible care!
Thank you Gemma for the positive review. We look forward to seeing you again soon!
Fantastic experience: Dentist Steven and staff are very good. Very polite and efficient. I am happy to continue using Hope Is. dental for my ongoing dental care.
Thank you so much for the kind review Scott. We look forward to seeing you again next year!
Fantastic experience: The visit was fantastic, from the lovely receptionist (Annie) who greeted me and to Dr Steven Wey, who is an absolutely phenomenal dentist! He took his time to make the whole experience as comfortable and informative as possible, talking me through the process and asking if I was in any discomfort (which there wasn't!). He fixed my wire retainer and even went the extra mile to smooth out the glue so that I could bite without resistance, which wasn't done on my previous procedure. Overall I found him to be kind, communicated very well and extremely proficient at what he does, highly recommend seeing him if you want fantastic service and dental care!
Thank you for the kind feedback, Teck. We're glad to hear that you had a positive experience. Look forward to seeing you again soon.
Fantastic experience: Amazing team! Amazing view! Amazing dentist! Helped me with any problems I had. Will definitely recommend to my friends and family.
Hi Cinnie, thank you for entrusting us with your dental needs. Glad we are able to help!
We look forward to welcoming you back again soon :)
From Dr Steve and Annie
Fantastic experience: Dr. Wey was kind and professional. Had lots of patience explaining everything to me. Clinic has a great view of the port which helps reducing my anxiety when seeing the dentist. It was a plus with Dr. Wey able to speak Mandarin which help reduce communicate issues.
Hi Alfie, thank you so much for the lovely feedback! We love the waterfront views as well : D. See you back in 6 months
From Dr Steve and Annie
Fantastic experience: These guys are absolutely amazing, I went to see them today after a bad experience somewhere else. My teeth feel cleaner than ever and I've been saved from having 2 fillings that I didn't even need. I cannot recommend these guys highly enough.
Thank-you for leaving us such a great review Jordan!
Fantastic experience: Happy to say that Dr Jacobs and Team will be my choice in dentist moving forward. Recently had an appointment for a routine check up/clean and found their service exceptional. The entire team was professional, punctual, warm and welcoming. Never thought I'd say that I'd be looking forward to my next dental visit!
Hi there, you’re so kind! Thank-you very much and we really look forward to seeing you again soon.
Fantastic experience: Here I am 12 months later lodging a review and I still cannot believe how clean my teeth feel, I am very pleased that we changed over to Phillip and his team they did a super job. Review last year I was super surprised as the appointment was on time and it was started with a dental review that I understood in parts and the first I had heard for many years. My teeth feel cleaner than they have for a long time and it was pain free. Philip thankyou for picking up the phone that afternoon to talk about my dental care and then following through. Doug and I are veterans and we find it distressing when things constantly change and what we need with our dentist is authentic and upfront communication, You did that yesterday,
Thank-you for your lovely feedback Kerry, it is a pleasure to treat yourself and Doug! See you soon.
Fantastic experience: Excellent dentist. Very patient and gentle. Knowledge and informed me as a patient in detail. I have referred others to him and they are also very happy.
Thank-you Alexandra! I'm glad we've been able to help you and your friends.
Fantastic experience: I have always had major dentist anxiety but since coming to Philip that has eased Significantly, he is calm, gentle and Efficient. My 8 year old boys have absolutely no issues in visiting the dentist. The girls and Philip are always so welcoming and lovely. We are so happy to have found a family dentist that we always go to.
Fantastic experience: Great service and welcoming Reception, very happy with my clean and general checkup. I will be back in six months for next treatment.
Fantastic experience: I’ve been coming here for the pass year now as my Dentis is In Sydney and with what’s going on I’m very happy with how things are going here for me.especially how helpful Sam is,she is my go to for any questions and she would advise me the best and honest way to go about it can not thank her enough thanks again sam. Dr Jacob is amazing as well very honest and professional in what he does. Overall nice,friendly,great atmosphere,good price,pain free, and they will do what ever they can for you :)
Thanks Tommy! What nice things you have to say about us, we really appreciate it!
Fantastic experience: I have been a patient of Philip's for 15 years plus and have recommended him to others in Sanctuary Cove and Hope Island. All are very pleased with his dentistry. SO....if you need the best in the area you know where to go
Thanks Roger, I appreciate your support. 15 years has gone by quickly!
Fantastic experience: My regular dentist recently retired and a search for a local dentist lead me to Dr Phillip Jacobs at Hope Island dental. My previous dentist was wonderful and I am happy to report the Phillip is next level wonderful. I have had a standard clean and some work done on two fillings and felt completely at ease during both. He is thorough, gentle and efficient in his approach. The team of staff who work alongside Phillip are welcoming and kind. I can highly recommend this practice.
Thank-you Helen for this lovely review. Everyone at the practice is so pleased that you're enjoying your new dental care, thank-you for choosing us.
Fantastic experience: As a new resident of the Gold Coast my search for a dentist was sourced on Google reviews, i was most pleased to have my very best dentist experience today with Dr. Philip Jacobs and his team at Hope Island Dental Care. The up to the minute equipment and the gentle and caring approach from all the team was extraordinary. My very thorough teeth clean today by a qualified dentist, in lieu of a dental hygienist, I believe was superior. My appointment was not rushed and a really good background check was done during my consultation. A beautiful suite/practice to have my treatment. Highly recommended and thank you.
Fantastic experience: Love Dr Jacobs. Best dentist I’ve ever been to.
Fantastic experience: Dr Philip Jacobs at Hope Island Dental Care is truly knowledgeable, thoughtful, and talented. I feel blessed that I managed to find him. He always takes time to explain every procedure. I like how he uses the dye to highlight areas of plaque and how he informs you at every stage of a clean & polish what and where he is working on. In my opinion he is the best dentist on the Gold Coast. Thanks Philip.
Thank-you Andrea for the great feedback! I'm very pleased that you feel happiness and confidence when you visit. Now you've found us thank-you for helping others to discover Hope Island Dental Care too, your support is very much appreciated!
Fantastic experience: Dr.Phil was very kind and generous in giving me a consultation over the phone free of charge. What a nice fellow
Fantastic experience: Move to Hope Island a while ago so asked friends for a good dentist. Phil’s name came up often so Hope Island Dental Care was my pick. Easy on line booking service. Phil met me on arrival and knew who I was. Wow :) Normally don’t get that for a new customer. Very impressed! Very clean and tidy clinic. Phil and his assistance professional and friendly. When in for a check up and told all was good. No up selling of teeth whiting or cosmetic services some try on. Just good old dental care and advice. Booked for my next check already.
Thank-you for sharing all these positives about your recent visit with us! We’re glad you feel welcomed and comfortable at the practice and look forward to seeing you next time Michael.
Fantastic experience: I’m usually scared of dentists and had put off a clean for many years. I have to say this was by far the least painful experience I have ever had a dentist. The staff, from Sam at reception right through to Dr Phillip was fantastic. All the dental staff, Tenile, were so friendly and put me at ease. I have finally found my new regular dentist The views from the treatment room are second to none Highly recommend
The most rewarding part of our job is being trusted so dental care becomes no big deal, we’re so glad to become your new regular dentist! Thank-you for sharing your good experience with others
Fantastic experience: Wow I am really blown away by so many positive points I noticed when visiting Dr Phillip's dental practice for the first time today. From the friendly receptionists, to the modern and beautiful clinic (the view to the marina is stunning!) to the professional, down to earth and friendly manner of Dr Phillip. I was also impressed that there was also no pain in the treatment too. The whole setting is really beautiful and really put me at ease, plus there was no waiting time! (which I've never experienced when going to a dentist!). I would highly recommend Dr Phillip and his staff. Thanks once again!
Your lovely feedback is so appreciated by all the team Kylie! Thank-you for taking time to post a review and for recommending us to others. We’re glad you’re happy here
Fantastic experience: Expectations were high after reading all the good reviews, and after my first treatment I can say that all the good reviews are certainly true. Dr Philip and his staff are very pleasant to deal with and professional in their approach. No discomfort whatsoever during or after the treatment. Not only do they take their time whilst you are in the chair, you also don't have to wait when you get to their practice. It's almost like they are waiting for you. Crazy!
Hi Helmut, we enjoyed meeting your lovely family today. Thank-you for noticing so many positive things about the practice and our people, and yes time management is one of our obsessions!
Fantastic experience: If you are looking for an efficient, friendly dentist who won't keep you waiting. You are heading to the right place.
Thanks Ian for sharing this great feedback, we really appreciate it!
Fantastic experience: I needed urgent attention during Covid times. Searching nearby clinics, I came across Hope Island Dental and Phil. Friendly, thorough, informed, caring and efficient. All in a Covid safe way. Thank you. Happy to smile again.
You’re very welcome Mike and thank-you so much for sharing this lovely feedback.
Fantastic experience: From the moment you walk in the door you are greeted by the beautiful receptionist you feel so welcome and the surgery feels very different to your typical dentist. Dr Philip is so professional and he is one of the best dentists I have ever had. I now actually enjoy going to the dentist for the first time in my entire life. I couldn't recommend him enough !!!!
What a lovely review for the whole team, we’re so pleased you are happy Lana.
Fantastic experience: Excellent professional service in a friendly non intimidating environment. Highly recommended.
It makes us all very happy that you feel calm and reassured when you visit, thanks for sharing your recommendation Colleen.
Fantastic experience: Great location, clean modern equipment and helpful friendly staff.
Thanks Steve for taking time to leave this feedback, looking forward to seeing you next time, we’re glad you’re happy.
Fantastic experience: I would most certainly recommend Dr Phillip Jacobs as my preferred Dentist he is on time and extremely professional and very thorough in his approach in providing the best out come to all your dental needs. Why would you go anywhere else
Thank-you very much for these kind words Deirdre and for choosing Hope Island Dental Care and DrJacobs as your trusted dental service. We all look forward to seeing you next time!
Fantastic experience: Just had my first appointment with the team and Dr Jacobs last week and feeling really great about continuing to see them for my dentistry needs! As someone whose never had to have any dental work done - til now - I feel really comfortable with them there and entrusting their expertise. The clinic was super clean and love the beautiful view from the rooms! And Melissa was so nice and sweet as well. Would definitely recommend to anyone else!
Thank-you Mikaela! It makes us all really pleased to know that you’re so happy you can recommend us to others. And yes you have to love our view!
Fantastic experience: Top class, professional and customer service I would highly recommend, especially to anyone who fears going to a dentist (like me!). I am struggling to find the right words to translate to this review how grateful I am feeling besides a big heartfelt thank you for the personal care and excellent customer service I received by Dr Jacobs and his staff over the past week to relieve the paralyzing pain I was experiencing which I can now say is GONE.
Hooray! We are so happy you’re feeling better Deb and how lovely of you to take the time to write this review especially as you’re recuperating. The whole team are uplifted by your gratitude, and it was our pleasure to help you.
Fantastic experience: Awesome bunch of professionals who always look after you
Thank you Mitch, the whole team appreciates your lovely review!
Fantastic experience: I have been going to Phil for 18 years and I cannot recommend him any more highly. My visits are lots of fun and he is very thorough and very professional. He is like a family member, always asking about the kids and enquiring about our travels. A visit to the dentist should not be this much fun. And his staff are brilliant. Thank you, Phil, and your wonderful staff. See you for my next 3 month checkup.
Hi Sonia this is so nice, thank-you. Yes we do get a lot of chatting in somehow as we work
Fantastic experience: Staff are friendly, welcoming & caring. They take the stress out it & make you feel very comfortable. Very knowledgeable & takes the time to explain everything clearly. Pain free & comfortable & great for my kids too. So glad I’ve found a fantastic dentist that I can fully trust.
Thanks Karina for taking the time to leave this wonderful feedback. We love to hear that we’re getting it right!
Fantastic experience: So glad I found this dentist after previous experience elsewhere. Staff are kind and gentle and very friendly. Would recommend to all my family and friends
Thank you for recommending us to others we appreciate your support very much.
Fantastic experience: Highly recommend Phil and his team. Pedestal family dentists!
Thanks Andy everyone at the practice appreciates your great review of us.
Fantastic experience: Always excellent care and not overserviced
Jan,thank-you very much for taking the time to share your positive thoughts about my service and care. I sincerely appreciate the loyalty you and John have shown me all these years.
Fantastic experience: I was very apprehensive about visiting a dentist after previous procedures elsewhere, but this is a calm, quiet, professional practice. I felt comfortable, pain free and was treated respectfully. I would highly recommend.
A big thank-you Lynne, from everyone at Hope Island Dental Care for sharing this wonderful feedback!
Fantastic experience: I’ve been with Phil for over 20 years now and could not recommend him any more highly. It’s actually a pleasure going to the dentist for me!
I’m really glad you feel that way Ross but it makes me feel old! Seriously, thank-you for your support all these years and I’m always pleased when I see you and Sonia in my appointment book, it’s great to catch up.
Fantastic experience: I have been going to Phil and the team for years now and will continue to do so. Phil is extremely thorough and always ensures I’m aware of what state my teeth are in and what my options are.
Thanks for the great feedback Steve I really appreciate your loyalty and look forward to helping you in the years to come.
Fantastic experience: Phil Jacobs and his team have been looking after mine and Ross' dental care for 8+ years. We are extremely happy. Phil is wonderful and I would personally not allow anyone else to look at or work on my teeth other than Phil. The staff and Phil are always extremely pleasant, friendly and very caring toward their clients. I would recommend Phil Jacobs and Hope Island Dental Care 110%. Kind regards Maree Patterson
Thank-you so much Maree for taking time out of your day to post this lovely review. Your support of our practice means a lot to everyone here, we are extremely happy too!
Fantastic experience: Dr Phillip Jacobs and Teneale treated my very anxious daughter yesterday. I want to say a huge thank you she was very scared and upset and they both treated her with care and sensitivity. The lovely receptionist Liz was also brilliant making Lily feel less stressed immediately and phoned the next day passing on her regards and that of Phillip also. They were professional, kind and caring at the same time and if I could give 10 stars I would. I have no reservations in recommending this practise especially if you have a fear of the dentist they were brilliant.
Thank-you Jo for choosing us to care for your daughter, and we are all so pleased to
read this lovely feedback about your visit! It inspires us to continue doing our best every day.
Negative experience: I completely forgot about about an appointment and missed it, which I apologised for and understand is annoying but I offered to pay a penalty but no! now apparently I can't book in any times and my appointment which I waited for for two weeks is cancelled and I'm pissed with sore teeth Great service!!
Hi Tyla unfortunately our best efforts were not enough, we did SMS twice with appointment reminders in addition to phoning and speaking with you on the day to make sure you were attending when the reminders went unanswered. I really can’t provide a professional service to patients if our day is unpredictable. I am happy to treat you if we have time on the day as we have already discussed.
Fantastic experience: Not a fan of going to the dentist but Phil and the girls made my experience comfortable and me feel welcome! Thanks a bunch guys, much appreciated!
Our whole team really wants to make every visit a positive experience, thanks for noticing! See you again soon.
Fantastic experience: Great experience, not as uncomfortable as previous cleans. Nice staff and service.
Thanks Vikki for your lovely review we're so glad you were comfortable and we look forward to helping you again soon!
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