Goonellabah Dental Practice - Lismore
Information about Goonellabah Dental Practice - Lismore
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 8:30-17h
- wednesday: 8:30-17h
- thursday: 8:30-17h
- friday: 8:30-17h
- saturday: (closed)
We provide dental services.
Our comment from Top Dentistas about Goonellabah Dental Practice - Lismore:
Goonellabah Dental Practice in Lismore is renowned for its exceptional patient care and friendly atmosphere. The dentist, Dr. Travis Brown, consistently receives high praise for his compassionate approach and his ability to put patients at ease. Visitors frequently commend the practice for its:
- Professionalism: The team is known for their thorough and attentive care, ensuring that each patient's needs are met with respect and understanding.
- Comfortable Environment: Many patients report feeling relaxed during their visits, thanks to the gentle demeanor and excellent bedside manner of the staff.
- Expertise: With a focus on clear communication, Dr. Travis takes the time to explain procedures and provide tailored treatment plans, making sure patients feel informed and valued.
- Follow-Up Care: The practice goes above and beyond by checking in on patients post-treatment, demonstrating their commitment to ongoing care.
Overall, Goonellabah Dental Practice sets a high standard for dental care, leaving patients grateful and eager to recommend their services to others.
Services and Treatments
Goonellabah Dental Practice - Lismore: Reviews
Fantastic experience: Very happy was a caring and skilled man would certainly recommend him to anybody who wanted good servive
Fantastic experience: Great bedside manner, efficient, but ensured that I felt comfortable and pain free the entire time. Excellent job (did 2 fillings)
Thank you for your 5-star review, Mikayla. We are glad you had a great experience with Dr Shizuka and the team.
Fantastic experience: Dr Travis is the best Dentist I have ever been to. He is kind, caring & explains everything that needs to be done. He remembers me from appointment to appointment, so no need to explain past things.
Fantastic experience: Id like to say i had a great experience ,happy with the service and everyone was pleasant.
Thank you Mario for your kind words and for choosing our practice.
Fantastic experience: Excellent service. Very friendly staff.
Thank you for the 5 stars review, Gary.
Fantastic experience: Great pain free dentistry, thank you
Thank you for taking the time to share your experience with us, Jan.
Fantastic experience: Excellent patient care received at Goonellabah Dental. Thank you
Thank you for your kind review, Joel! We're delighted to hear you had a great experience with Dr. Shizuka and the team.
Fantastic experience: Great service for a hated clean and scale
Your positive feedback is greatly appreciated, Elena. Thank you.
Fantastic experience: Such a great dentist Dr Travis was brilliant at his work and would definitely recommend Dr Travis to anyone!
Thank you for the kind review, Vicki.
Fantastic experience: Very happy with the service from Dr Travis Brown.
Thank you Julie for taking your time to leave us a kind review.
Fantastic experience: Very compassionate, efficient, service i would recommend them 100%
Thank you for the positive feedback, Teresa.
Fantastic experience: Friendly, kind and understanding. As good an experience you will have at the dentist.
Thank you for taking your time to share your experience, Aaron.
Fantastic experience: I had an incredible experience with Dr. Travis Brown. He was very kind, professional, and helped me with my wisdom tooth pain. He explained everything clearly and made me feel comfortable from the start. I’m really glad I found this place and highly recommend it.
We are very much appreciate your kind review, Geraldine. Thank you for taking your time to share your experience.
Fantastic experience: The dentist was amazing and made opal feel so comfortable and confident in what she was doing
Thank you for the positive review about Dr. Shizuka. We are very much appreciate your feed back.
Negative experience: I had Travis Brown and he was putting the light in my eyes and I've already got bad vision and he gave me numbing gel and numbing needle which made my mouth really sore and I couldn't take my medication till a bit later because of that and it's very important medication and he wouldn't let my friend come over and be near me when I was getting my teeth looked at
Dear Rashana, we are sorry to hear that you felt dissatisfied with your recent visit. However, we do wish to clarify that the statements made in your review are not accurate.
Our team, including Dr. Travis, made every effort to ensure your comfort during the appointment. As part of our standard care, we offered protective eyewear and alternative options to shield your eyes from the surgical light, which can be bright for some patients. These offers were declined.
For your reassurance, we always allow a support person - family or friends to be present in the room if the patient wishes. In your case, your friends were already present, and we did not restrict this in any way. At no point did you request additional support or ask for someone to stand closer.
We always aim to provide a respectful, supportive, and professional environment for all patients. We welcome constructive feedback, but we kindly ask that reviews reflect events accurately.
Fantastic experience: Care was very good and friendly staff
Your positive feedback is sincerely appreciated. Thank you Rhonda.
Fantastic experience: Dr Travis was very gentle with my Molar Extraction - a Day Later and no pain
Thank you for taking your time to share your experience with us, Tony.
Fantastic experience: Dr Travis was Bloody brilliant, efficient, gentle, and very skilled!! 4 appointments and not once did he feed my dislike of dentists, or anxiety.
Your feedback is greatly appreciated, Scott.
Fantastic experience: Dr Travis Brown is amazing! He always explains things so you know how to take the best care of your teeth and recommends the best products to use day to day.
Thank you for your positive feedback, Kerin.
Fantastic experience: Malachi
Thank you for your positive feedback. We truly appreciate your support.
Fantastic experience: Couldn't ask for better service
Thank you for taking the time to leave a 5-star review, Peyton.
Fantastic experience: Very happy with the service. My 12yr old was cautious about getting a tooth removed but pain free and uneventful, extremely professional and efficient.
Thank you for sharing your experience, Tony. We truly appreciate it!
Fantastic experience: It is rare to find a dentist who combines professionalism with genuine care but Dr Travis Brown does exactly that, taking the time to explain every step of my treatment clearly. My partner and I will definitely be returning and we encourage anyone looking for excellent dental care to book an appointment with Dr Travis Brown.
We appreciate your kind review, Catherine. It means so much to our team.
Fantastic experience: Travis will be soooooo missed.
Thank you Jodie :-)
Fantastic experience: Travis and the girls went above and beyond as I am a very anxious person. They did exceptionally well. Thankyou
Thank you for sharing your experience, Amanda. We truly appreciate it.
Fantastic experience: I had an outstanding experience with Travis Brown at Goonellabah Dental. From the moment I arrived, his pleasant bedside manner put me completely at ease. I’ve always been a little anxious about dental visits, but Travis has a remarkable way of elevating fears and creating a calm, reassuring atmosphere. He took the time to clearly explain each step of my treatment, and his thorough dental education really shone through in the way he communicated—informative, patient, and never rushed. I also appreciated that Travis took into consideration my budget so that the treatment plan was doable and outcomes achievable. It’s clear he genuinely cares about his patients’ comfort and understanding. I left feeling confident, cared for, and grateful. I highly recommend Travis to anyone looking for a gentle, knowledgeable, and exceptional dentist.
Thank you so much for your kind review, Deborah. We truly appreciate you're taking the time to share your experience. We are committed to provide gentle and professional care, and it's lovely to hear that reflected in your experience.
Fantastic experience: My experience has been very positive thank you, both friendly and professional
Thank you for your kind review, Judith. We truly appreciate you taking the time to share your experience and are so glad to hear you were happy with your visit.
Fantastic experience: Fine profession friendly experience.Job done. Thank you.
Thank you for sharing your experience, Ray. We truly appreciate it!
Fantastic experience: I found Travis to be very knowledgeable and has done a excellent job with my dental requirements and the nurses are lovely
Thank you for your kind review.
Fantastic experience: Today was...A Miracle Day for Me with Travis /Painless Extraction.He was very Kind and Reassured Me with Pain Relief plan.Absolutely *A Miracle Day of the Teeth *...for me.>> 150% for G.D.P..
Thank you for sharing your wonderful experience! We're so glad Travis could make your visit comfortable and reassuring. "A Miracle Day of the Teeth" – we love that! Your kind words mean the world to us.
Fantastic experience: I honestly can’t thank Goonellabah Dental enough!! I called last minute yesterday with unbearable tooth pain, and they got me in straight away. Dr. Shizuka Mahara, and Kimmy, and Audrey were absolutely phenomenal. kind, patient, and incredibly professional. The whole procedure was done quickly, properly, and completely pain free. I’ll admit, I had a bit of a moment when I called due to the pain (no excuse, I know), but they handled it with such understanding and professionalism. For the first time ever, I couldn’t pay on the spot, not because they’re expensive (they’re actually super reasonable!) but because I’d had a few unexpected bills come out. Even then, they treated me with such respect and compassion regardless. (And we figured out a solution) Then today, this blew me away they actually called to check in on how I was doing after the procedure. If that’s not incredible service, I don’t know what is. They truly have my whole heart!! Thank you, Goonellabah Dental, for going above and beyond in every way!!✨
Thank you so much for your heart-warming review, Summer. We truly appreciate your kind words and are so glad to know you had a positive experience with our team.
Fantastic experience: Been going for few years now to Dr Travis, had few fillings and cleanups and always happy, lovely office people and professional dentist.
Thank you for sharing your experience, Ziv. We truly appreciate it.
Fantastic experience: Great Dentist Thanks Travis for looking after me
We're delighted you are happy with your visit, Ken. Thank you.
Fantastic experience: Great dentist. So gentle.
Thank you for your positive feedback, Mike. We truly appreciate your kind words.
Fantastic experience: Dr Travis and the staff are caring, friendly and very professional I would happily recommend them !
We are grateful for your positive feedback, Lynne. Thank you.
Fantastic experience: Travis is an amazing Dentist,very kind & caring...His assistants are also very Compassionate..So glad I found you all...Thank you for follow up call to see how I was going...
Thank you for sharing your experience, Judith. It means a lot to us!
Fantastic experience: Painless injection technique which I prize very much. Competent, professional and friendly. Five stars.
We're so grateful for your review. Thank you for choosing us!
Fantastic experience: Dr Shizuka was friendly, caring and thorough and explained the process of the treatment well
Thank you so much for your kind words, Dinah! We truly appreciate your feedback and are glad we could make your visit a positive one.
Fantastic experience: Absolutely amazing team. Really helped me out when I had to get an adjustment to my wires and squeezed me in same day (same hour too!!). We are very lucky to have such accessible healthcare. Thank you so much guys, much appreciated! Will definitely be coming back!
Thank you so much for your positive review, Jess! We truly appreciate your kind words and are delighted to know you had a positive experience with our team. We look forward to continuing to care for your smile.
Fantastic experience: “I recently had a tooth extraction at Goonellabah Dental and was nervous at first, but Dr. Travis was amazing. The procedure was quick, almost painless, and they gave me clear aftercare instructions. I really appreciate how much care was taken in the procedure. I couldn’t have ask for better care.”
Thank you so much for your review, Karly! We truly appreciate your kind words and are so glad you had a positive experience with us.
Fantastic experience: Great dentist, great chair side manner and let's you know what's happening as it happens
Thank you for your kind review, Craig! We really appreciate your support and are glad you had a positive experience with us.
Fantastic experience: EASY PROCESS. VERY SKILLED
We're grateful for your review. Thank you for choosing us.
Fantastic experience: Dr Travis Brown is a very kind, gentle and competent dentist who appears to care a lot about his patients and their teeth! Thoroughly recommend him and the team.
We truly appreciate your lovely review, Sue - it means a lot to our team.
Fantastic experience: Friendly staff and very professional. Made me feel very comfortable rather than nervous. Would thoroughly recommend this dental service.
Thank you so much for your kind words, Mark! We're glad you had a great experience with us.
Fantastic experience: Great dentist. Good service
We are grateful for your review, Darlene. Thank you for choosing us!
Fantastic experience: Very professional, the team made me feel relaxed.
Thank you so much for your kind words, Anne. We are glad you had a great experience with us.
Fantastic experience: Lovely staff. I hate the dentist and they have made the process very easy for me. Will be going back for all future appointments
We truly appreciate your lovely review, Sophie. It means a lot to our team. We look forward to seeing you again.
Fantastic experience: Most detailed assessment on my first visit. A seamless check up and clean. Zero pain! I also had booked a free consultation for ongoing issues and this was very comprehensive, with lots of options. I will definately return. Thankyou.
Thank you for your kind review, Karen! We truly appreciate you taking the time to share your experience, and we're so glad to hear you were happy with your visit. Looking forward to seeing you again!
Fantastic experience: Dr Travis and his team were patient and caring. I was able to contact them and received a fast reply about any questions I had. They explained each step of my treatment in a way that made it easy to understand. They made sure I was pain free during every procedure that was performed. I highly recommend Dr Travis and this clinic to anyone that needs to see a dentist.
Thank you Barry, we truly appreciate your kind review! It means a lot to us that you had a great experience, and we're so glad to have you as part of our dental family.
Fantastic experience: Dr Travis and his team were amazing. He worked with his assistant so seamlessly. They were a great team. Dr Travis explained to me the work that I needed done clearly and without judgement as my mouth was a little neglected. He answered all my questions patiently. I hardly felt the treatment giving me confidence for further treatment I need. Thank you so much for your kind care!
Thank you so much for your kind words, Lisa! We truly appreciate your support and are so glad to hear you had a positive experience. Looking forward to seeing you again!
Fantastic experience: Dr Travis always does an excellent job and has a professional and friendly demeanour.
Your support means everything, and we look forward to continuing to provide you with the best care possible. See you at your next appointment!
Fantastic experience: Such a great experience. Nice & Bright Reception. professional all the way. Dr Travis Brown is awesome
Thanks Shannon, we think your awesome too. Looking forward to seeing you for your next visit. Goonellabah Dental Team
Fantastic experience: Problem solved
Thank you Ken for your kind review
Fantastic experience: Dr Travis Brown and the dental surgery staff provide exceptional patient care and follow up after procedures. Dr Travis always explains treatments thoroughly and outlines options for more complex interventions in a way that is easy to understand, so I have been able to make informed choices about my dental care.
Thank you so much for your kind words, Tracie! Providing compassionate and attentive care is at the heart of what we do, and it means a lot of know we met your expectations.
Fantastic experience: Well done this team. A professional experience
Thank you Mark.
Fantastic experience: Friendly, reliable and trusted by my children! My children don’t open their mouths for any other dentist! Thank you!
Awesome review Kit. Thank you so much.
Fantastic experience: Dr Travis A1++ Dentistry has come a long way, lots of things done, didn’t feel a thing Professional, ahead of time, no pain, fair rates, highly recommended. RJ. Byron Bay
Thank you RJ. Much appreciated. Dr Travis and the team.
Fantastic experience: The staff are very caring and Dr Travis is amazing highly recommend this practice
Thank you Julie. Dr Travis appreciates your kind review
Fantastic experience: The level of care Karen and her team provide is second to none. Always a good job and very professional. Cant recommend them highly enough.
Thank you Isaac. We appreciate your review. A great patient deserves to feel welcome and taken care of.
Fantastic experience: Wonder, professional, quick and thorough, made me not so terrified to go back. Great customer service A1
Hi Wendy, so wonderful to hear you are happy with the treatment and service you received! We look forward to seeing you again! Best regards, Gonnellabah Dental.
Fantastic experience: The dentist was so lovely and friendly, my 4 kids had a great experience and his calm persona and gentle bedside manner made for an all round positive experience!
We are pleased to know that your family had a great experience with our Team! Thank you Anna for leaving a positive feedback.
Fantastic experience: Dr Travis is well experienced and took alot of care throughout my 3 procedures over 3 different appointments, explaining everything i asked and providing great advice for aftercare. He is a genuinely caring dentist. Im looking forward to going back soon for a follow up appointment.
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Dr. Travis. Your trust and comfort mean a lot to us, and we're glad he could provide the care and guidance you needed. We look forward to seeing you at your follow-up appointment!
Fantastic experience: The team are very friendly and helpful
Thank you for your kind words! We’re glad you found our team friendly and helpful!
Fantastic experience: My husband and I have been attending the Goonellabah Dental Practice for many years The professional and efficient manner at this practice has always been exemplary. We could highly recommend the dentist that we regularly see at this dental clinic Thank You for your service.
Thank you for your wonderful feedback and loyalty over the years! We’re thrilled to hear about your positive experiences and appreciate your kind recommendation.
Fantastic experience: Best dental experience ever. Have had some not so good ones in the past from other practioners
I'm so glad to hear that Ann! Dental experiences can be stressful, so it's wonderful to find a dentist who makes it a positive one.
Fantastic experience: My wife and I have been looked after by this practice for nigh on 20 years and whilst most of our dental work has been done by Karen(fantastic) we have occasionally been looked after by the other resident dentists with the same excellent outcomes.What a tremendous dental practice
Thank you Doug for your kind words and long-standing support of Goonellabah Dental Practice! We're delighted to hear that you and your wife have had such positive experiences with our team over the years. Our team is committed to providing quality dental care and building lasting relationships with our patients. We appreciate your continued trust and look forward to serving you both for many more years to come.
Fantastic experience: After recently attending Goonellabah dental practice Lismore I was really pleased at the amazing job they did in removing a wisdom teeth I’ve never had a tooth out with so much and so little pain and even the days afterwards there was discomfort very happy with the process and will definitely be back there for further work
Thank you for your kind words about your experience at Goonellabah Dental Practice! We're delighted to hear that you were so pleased with the removal of your wisdom tooth. Our team strives to provide comfortable and efficient dental care for all of our patients. We appreciate you choosing us for your dental needs and look forward to serving you again in the future.
Fantastic experience: Very happy with the service I’ve received.
Thank you so much for your kind words! We're thrilled to hear that you’re very happy with the service you received. Your satisfaction is our top priority, and we look forward to serving you again soon!
Fantastic experience: Exceptional care and friendly service! My visits are always comfortable and efficient. The staff is attentive, and the dentist truly cares about patient well-being. Highly recommend!
Fantastic experience: So very caring and friendly staff. 100% recommend
Thank you so much for your kind words! We're thrilled to hear that you found our staff caring and friendly. We appreciate your recommendation and look forward to welcoming you again soon!
Fantastic experience: Great friendly service,very helpful, no long waiting for appointments
Fantastic experience: Extremely very caring and supportive team in helping me come to the best outcome for my teeth.Upfront in costs and treatment needed. A surprise follow-up call from Travis genuinely caring about my procedure l had and extra care advice, definitely my go to for any further dental care.
Thank you Julie for your wonderful review! We're thrilled to hear that you had such a positive experience at our dental practice. Our team is dedicated to providing compassionate and personalized care to all of our patients. We appreciate you choosing us for your dental needs and look forward to serving you again in the future.
Fantastic experience: Efficient and on time. Staff are courteous and friendly making the experience pleasant.
Fantastic experience: I had a crown procedure done here recently. The dentist was so professional and put me at ease. Highly recommended.
Fantastic experience: I find Karen Zhang excellent in all areas of my dental care. I really appreciate her gentle painfree approach as my previous dentist was very rough and rude. The staff are always very friendly and welcoming. A really great surgery.
Thank you Joy for leaving a positive feedback! We'll make sure to pass your message to Dr Karen, we are extremely happy that you like our service. Kind regards, Goonellabah Dental Team
Fantastic experience: Karen’s dental treatment is first class! As an older person with awful experiences at dentists in my teens and beyond, I have a great fear of dentists. Karen is kind gentle and although I’ll never love going to the dentist, I no longer fear it. Thank you Karen
Fantastic experience: I have been going to Karen Zhang at the Goonellabah Dental Practice for many years now. I highly recommend their professional and friendly service.
We’re thrilled to hear that you’ve had such positive experiences with Karen Zhang and our team at Goonellabah Dental Practice. Your recommendation means a lot to us. We’re dedicated to providing professional and friendly service, and it’s wonderful to know we’ve succeeded in doing so for you over the years. If you need anything or have any questions, don’t hesitate to reach out. We look forward to seeing you at your next visit! Thank you so much.
Fantastic experience: I've been attending Goonellabah Dental Practice for approximately 7 years. I have found the staff fantastic and very caring.
Thank you so much fgr your kind words, Sandra! We really appreciate it. :)
Fantastic experience: Have had great experiences with Dr Travis and the Goonellabah Dental team
Thank you so much Anthony for your positive feedback! :)
Fantastic experience: I have had a number of teeth out with Dr Travis Brown in the past few years and I am always super happy with the outcome!! After 30 odd years of trying to keep my natural teeth intact with various procedures at other dental clinics, I had a few teeth removed at the Goonellabah Dental Practice. From my first experience with Dr Travis Brown and his gentle and professional approach, I was so impressed that I consulted him again, regarding a Full Mouth Clearance in preparation for full upper and lower dentures. Preventative dental care was no longer a viable option for me personally and I was so relieved that he understood my preference, concerned most for my physical health and comfort over booking me in for endless, incremental procedures which others had always defaulted to (again, this was the only feasible option for me). Last week he very skilfully (and gently) performed the procedure and I am healing so well due to the expert care that is always taken by him. He ALWAYS takes the greatest of care to remove a tooth without leaving a disaster behind and I was very pleased and comforted by his efficiency and gentle approach. He doesn’t charge a fortune like some other dentists I have encountered in the past, but don’t let that fool you, this is certainly gold star care and service from a humble practice that isn’t just after your money. Travis has, on several occasions, personally contacted me post procedure to make sure I am doing well and makes it very clear that if something isn’t healing or isn’t right that he will sort it out. He stands behind his excellent workmanship and I’m actually a little sad I won’t need to go back there again (as I now have full dentures lol). Great work Travis and the entire team!! The reception staff, dental assistants and dentists are lovely, friendly and patient people, you will feel so relaxed and comforted as soon as you step foot inside the waiting room!! I simply cannot recommend them highly enough Much Thanks, Ben.
Thank you so much for your kind words, Ben! We're thrilled to hear that you had such a positive experience with Dr. Travis Brown and our team at Goonellabah Dental Practice.
Your satisfaction is our top priority, and we're delighted to know that our commitment to gentle and effective care has made a difference in your oral health. We're also grateful for your recognition of our team's friendly and professional approach.
We wish you all the best with your new dentures. Please don't hesitate to contact us if you have any questions or concerns in the future.
Sincerely,
The Goonellabah Dental Practice Team
Fantastic experience: l had full dentures done last year. l found Ingrid to be very professional and kind. l am coming back to have an adjustment done soon. l found the staff to be very friendly. Thank you for your ongoing support, Julie Stefanovski
Nothing pleases us more than reading positive feedback from our amazing patients. Thank you Julie for your kind words - you have made Ingrids day! We try our best to go above and beyond to provide the best treatment possible for our clients. We are so so glad you'll be returning and can't wait to see your happy smile on leaving our practice once again! Have a beautiful week :)
Fantastic experience: Absolutely amazing work from Travis and Ingred. Felt so welcome and comfortable, my partner can’t take the smile off his face. Very professional and kind. His work was brilliant. Will be recommending to anyone I speak too. Will be returning. Great job thank you for leaving us with a great experience.
Thank you so much for your wonderful review! We're thrilled to hear that Travis and Ingred made you and your partner feel so welcome and comfortable. It's fantastic to know that their professional and kind approach left your partner smiling. We're grateful for your recommendation and look forward to welcoming you back. Thank you again for choosing us!
Fantastic experience: I received very professional care. I was treated with kindness and given particular tips for continued oral care which I value. I felt as though I mattered as a person.
Lyn, we are moved with your positive feedback. We are so happy that we are able to help you with your dental needs. Thank you so much! :)
Positive experience: I was seen to promptly by polite and well presented younger staff than expected who did all things professionally and efficiently to the point of my nessasary extraction of a second molar was virtually painless quick and let me get on my way highly recommend this dental practise to whomsoever is needing dental care thankyou to the staff Travis and assistants yours the grasscutter
Hey Adam, thanks so much for your review! Your words go a long way in supporting our business :)
Fantastic experience: I had a wonderful experience of care and expertise by Dr Karen Zhang. A big thank you! I feel much more confident about my smile now.
Hi Loana, Thank you for your kind words about Dr Karen. It's wonderful to hear you are happy and confident smiling again. It makes us happy too :-)
Fantastic experience: So happy with my experience at this practice the dentist & assistant we’re so lovely to deal with couldn’t recommend more!!
Thank you Ivy-Leigh for your kind words.
Fantastic experience: Celeste and ivy were so kind and made my experience at the dentist so lovely, couldn’t recommend this practice more
Thank you Mia. Celeste and Ivy do a fantastic job and we appreciate them too.
Negative experience: Family members have all had terrible experiences here. Please go somewhere else and don't let your loved ones go here either.
Negative experience: Don't waste your money. Go somewhere else.
Negative experience: The worst dentistry clinic I have ever been to. I have had the worst experience I've ever had at any clinic, please don't waste your time, money and the toll it takes on your mental health having poorly done dentistry work and then being treated like dirt from the staff and Dentist. I am taking this matter further and seeking legal advice from my Solicitor, although I will also be doing everything I can to spread the word of this horrible clinic as it should not be operating. Celeste on the front counter is disgustingly rude and unprofessional and the dentist is under-skilled and unwilling to take responsibility for his lack of experience. All round disgusting behaviour from everyone from a professional stand point. Unless you want your teeth brushed go somewhere else, as I'm sure that's all they're capable of.
This client demanded work done that we could not comply with for legislative reasons. We had no choice in this matter and it had nothing to do with our capabilities or the way the client was treated.
The work done by our dentist was of a high standard and appropriate.
The client’s situation and the work done was reviewed by myself.
The client was unhappy with our response to her demands and has made these unfair and unfounded, defamatory comments about our staff members and practice, which we will not tolerate. And they have possibly instigated other spiteful reviews from people who are not our clients (Shae Coulson and Simi Venter).
We back our fabulous staff members and their work 100%.
If anybody has any concerns about this matter, please contact us to discuss further.
Dr Karen Zhang (owner)
Fantastic experience: I hate all dentists I usually pass out but the dentist here were good and I didn't .They were fast 2 which matters when teeth are being removed.Doesnt smell like a Hospital which triggers my fainting. I liked it that much I'm going back(cause I have 2)
We really appreciate your kind words Dan. Thank you.
Fantastic experience: I see Karen and she is amazing. Kind, caring and I trust her 100%! Receptionist are friendly and understanding. Wouldn’t go anywhere else :)
Thank you Kim, we really appreciate your kind review and your business with us. Its always delightful seeing you in our practice :)
Fantastic experience: Professional, friendly, caring and they take the time to explain to you what is happening. A big thank you to all the team at Goonellabah Dental Practice.
Your very welcome Tone, we thank you for your business and kind review. We look forward to seeing you again.
Fantastic experience: Very nice, approachable & friendly. Have never had a problem with bookings or Appointments. Great with treatment after Patient care.
Thank you Vicki, it's much appreciated.
Fantastic experience: It as my first time and I found the staff very friendly and accommodating, especially as I came in the back entrance. I didn’t have to wait very long, like most surgeries I’ve been to. My dentist, Dr Karen, was wonderful. She was gentle, very thorough and took person-centered approach, showing real interest in me. I really appreciate that. Congratulations on a top team!
You're very kind Jennifer. Dr Karen is wonderful and we very much appreciate your feed back :-)
Fantastic experience: Caring, pain free and on point with current dental innovations.These are my priorities. After a lifetime of patching up my dental problems in an ad hoc way, I ended up with a mouth full of mismatched and irregular teeth and a few gaps. I was self conscious of my smile. Dr Zhang made expert suggestions to make my teeth more uniform and planned a great schedule / action plan. Now, I smile or laugh with confidence. My teeth are trouble free for the first time in my life. I no longer fear a visit to the dentist (as long as it’s at the Goonellabah Dental Clinic). Dr Zhang IS THAT GOOD! I won’t go anywhere else.
We are so happy to hear that you are smiling again and without pain. Thank you for letting us know :-)
Fantastic experience: A wonderful team of Ladies, always professional, thorough and kind. Thankyou Goonellabah Dental Practice for your ongoing service and support during and after my treatment.
Thank you RubberDuck, your feedback is much appreciated :-)
Negative experience: $440 for a filling. The dentist sliped off my tooth and hit other teeth with the drill five times. And the dental assistant was snorting back snot and swallowing it while she had her hands in my mouth. Would never go there again. Seriously go anywhere else.
Hi Robbie, firstly thank you for your feed back as we use it to improve our services and we strive to provide excellent service at all times. Can I point out that saying the cost was "for a filling" is misleading and incorrectly implies that we are more expensive than other dentists. There were other services that you requested that lead to the amount charged and we would appreciate you amending your review in that regard. Please be advised that hygiene is taken extremely seriously in any dental practice including ours. All staff are continuously tested for Covid and when sick with the flu are not allowed to work. The Dental Assistant was recovering from sinus issues but whilst this may have been aurally discomforting we felt that closing the surgery was not in any ones best interest including yours. Be assured that every surgery room is fully cleaned before and after every client. And staff discard used protective items and wash their hands before and after each client. We sincerely apologise if you were made uncomfortable by any sounds.
Fantastic experience: Urgent dental appointment for a broken tooth accommodated during a long weekend, thank you so much, I am now a devoted customer. Great service
Glad we could help :-)
Fantastic experience: Amazing staff, very professional. I gave them a hard tooth extract and they did an amazing job and kept me really calm. Highly highly recommended!
Thanks for your kind words. We are glad it went well.
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Cumulus Dental - Goonellabah Lismore Dentist
Daley Street Dental in Alstonville
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