Bupa Dental Pelican Waters
Information about Bupa Dental Pelican Waters
4551, Brisbane
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-19h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
Bupa Dental Pelican Waters is a general dental practice, offering a full range of dental services including all aspects of family dental care, cosmetic dental services, preventative dental care and dental maintenance.
Our comment from Top Dentistas about Bupa Dental Pelican Waters:
Bupa Dental Pelican Waters stands out for its dedicated team and exceptional patient care. Many clients rave about the friendly and welcoming atmosphere, with staff always ready to assist. The dentists, particularly Dr. Tee and Dr. Mariana, have been praised for their professionalism and attention to detail. Patients appreciate that the team takes the time to explain procedures thoroughly, ensuring comfort during visits.
Noteworthy highlights include:
- Warm and welcoming staff that make every visit pleasant.
- Highly skilled and caring dentists who prioritize patient comfort.
- Efficient service, often accommodating urgent appointments.
- No-gap fees for many treatments for Bupa members, enhancing affordability.
- Thorough follow-up care to check on patients post-treatment.
Overall, Bupa Dental Pelican Waters is highly recommended for anyone seeking a high-quality dental practice where the patient's well-being is the top priority.
Bupa Dental Pelican Waters: Reviews
Fantastic experience: I would absolutely recommend Pelican Waters Bupa Dental,all the staff are great,I love the bright uniforms,they are all so welcoming n Dr Tee is wonderful, she explains everything as she goes n is very caring Dr Tee is an excellent dentist.
Fantastic experience: My experience with Bupa Dental, Pelican Waters is absolutely % The professionalism and care of the whole team is warm and welcoming. Dr Tee has an extraordinary way of making you feel at ease in the dentist chair She lets you know what to expect, plus accommodates any dental nerves... she is thorough and efficient. She also set out my next few visits by priority, then unexpectedly there was a next day follow up by the team to see how I was going, amazing!. I highly recommend this Dental Service, even when you don't like going to the dentist
Fantastic experience: Had a great experience especially with the lovely Dr Tee. She was warm, professional and explained everything thoroughly. She also squeezed me in before my family and I moved interstate which I appreciated very much.
Fantastic experience: Dr Mariana and the team are perfect. Best dentist iv ever been too they all make sure you are comfortable and happy.
Fantastic experience: Dr Mariana Leie is amazing. Totally recommend
Fantastic experience: Love this dental practise now....they have a fantastic welcoming and caring team from the moment you enter their practice. My dentist is the gorgeous sweet and gentle Dr Chloe.....Maza 27/6/2024 Don't know exactly when I wrote the above review but to update it I'd run out of ❤️'s and stars They really are THE BEST from the moment you walk in to the moment you walk out .... percent
Fantastic experience: Love the team at BUPA Dental at Pelican Waters! I’ve seen multiple dentists and they’ve all been wonderful and the reception team are always so welcoming and friendly. Most recently I saw Alex to assist with TMJ issues/headaches and he was amazing, going above and beyond to assist in multiple ways - including saving me hundreds of dollars in the process, couldn’t be happier, thank you Alex!
Fantastic experience: Lovely staff. Very professional and attentive. 5 stars
Fantastic experience: Mariana did great job on my teeth and the charge using MY bupa was very good surprise. Thanks Bupa and Pelican Waters Dental.
Fantastic experience: I recently had a fantastic experience at Bupa Dental Pelican Waters. The staff were incredibly friendly and made me feel welcome from the moment I walked in. They were also very professional and highly knowledgeable, and I felt confident that I was in good hands. The dentist was also highly skilled and very knowledgeable, and I was very happy with the results of my treatment. Overall, I had a great experience at Bupa Dental Pelican Waters and I would highly recommend them to anyone looking for a high-quality dental practice. I would definitely recommend Bupa Dental Pelican Waters to anyone looking for a high-quality dental practice.
Negative experience: While the Dentists are amazing, the receptionist have literally never got a single appointment right. Each time we would turn up as per day/time arranged and we would be told otherwise or we would "miss" the appointment booked for a time we could never have made nor did we make. In addition, we have also had checks and cleans booked for different appointments and/or a double booking which left the dentist "popping in" for the quick check after the hygienist did the check and still being billed for both appointments. Even the text messages were incorrect and the phone calls reminding us always left us changing times again. I have left this dentist to go to the Kawana Bupa and have never had an issue there. My partner called Pelican Waters today to make an appointment and was informed he could get in so he rushed out to Pelican Waters only to be informed that the receptionist had it wrong and he can go tomorrow. What a waste of time and fuel. I have raised the issues and have mentioned it each time there has been an issue but today is yet again another mistake of the receptionst. I thought it was time to share our experiences as a review. If it was not for the amazing dental staff, we would not be going. Huge stuff around every 6 months. I had been going there for 4 years before I had enough of the unorganised receptionists. I have literally never found it this hard to make an appointment with any other medical practise or salon before. Such a shame as it is letting the dental professional down.
Hi Amy,
Thanks for taking the time to share your concerns with us. It’s troubling to read that you’ve had this experience at our Bupa Dental Pelican Waters clinic, so please be assured that I have passed your feedback on to the team to be addressed.
If there’s anything further you’d like to add, you’re welcome to send us a private message on Facebook (https://ms.spr.ly/BupaAustraliaPM) with these details, along with your full name, date of birth and membership number, and we’ll meet you there to discuss this further.
Healthy Regards,
Josh
Fantastic experience: My level of dental care has increased significantly since meeting Dr Mariana Leie. She is extremely caring, listens to my needs, and is a great dentist overall. Unlike other dentists that have tried to sell me unnecessary procedures, she truly cares about me and my dental needs. I especially liked the teeth whitening, and her help in protecting my teeth from grinding. I cannot recommend her enough both for “regular” dental care as well as “aesthetic” care. If you’re looking for a caring, professional and skilled dentist that has your best interests in mind, then Dr Mariana Leie is the one you’re searching for.
Fantastic experience: Chloe is a great dentist highly recommended !! Friendly staff very welcoming!!
Fantastic experience: Alex is Absolutely fantastic Make sure he is with Bupa Pelican Waters forever Lalitha & Taryn are a blessing at Bupa Cheers Laraine Corbett
Fantastic experience: First time BUPA customer experience at this Dentist. Dr. Tony was extremely professional, polite & informative. Also, Lalitha (Admin) was very friendly & helpful. I look forward to continuing my care here.
Fantastic experience: Lovely staff and gentle caring dentist
Negative experience: Don't know what has happened to this dentist. Used to be amazing. Now very very very unorganisedand different staff every time. Incorrect appoint times.
Hi Glen,
We appreciate you taking the time to share your feedback about your experience at our Pelican Waters Bupa Dental clinic. Please be assured that we’ve passed your concerns on to the team so that they can be addressed.
If you’d like to escalate this matter or discuss any of this further, please feel free to send us a private message on Facebook ( https://ms.spr.ly/BupaAustraliaPM ) with the details of your visit as well as your best contact number, and we’ll happily lend a hand there. We’re also available on X/Twitter and Instagram as @BupaAustralia if you don’t use Facebook. Alternatively, you’re welcome to email our Bupa Dental Practice Standards team about this via [email protected]
Healthy regards,
Isabella
Fantastic experience: Two words .. NO PAIN
Fantastic experience: My anxiety level increases just by thinking about dentists and dental procedures. Dr. Mariana Leie however made it a priority to make me feel comfortable and to take her time explaining all steps. Mariana also introduced me to “happy gas” which makes a huge difference for nervous patients like me. She explains everything in detail, is genuinely concerned about my well-being, and provides impeccable care. What I like the most though is that she identified the root cause of my dental problems and carefully crafted a plan to avoid issues in the future. She truly went “above and beyond”.
Fantastic experience: Lovely and friendly staff. It was also so nice to not have to pay a gap fee. BUPA covered the whole two visits I’ve had so far, which included x-rays, a clean, and the next visit was two large fillings. Very satisfied BUPA customer.
Fantastic experience: All the staff are amazing totally recommend the practice.
Fantastic experience: Lovely dentist explained everything clearly, friendly staff and very welcoming
Fantastic experience: My first visit this evening and found the place very well run. Being a Bupa member meant my checkup and clean was free! The check up was thorough and explained extremely well. Unfortunately there's a few issues with my teeth so I'll be back
Fantastic experience: Dr Tee is an awesome dentist! Very happy
Fantastic experience: I have always found the whole team extremely professional, highly skilled and genuinely caring. I highly recommend Bupa Dental Pelican Waters for the best dental care !
Fantastic experience: Love my experience at Bupa Dental Pelican Waters. They put the patient first always ❤️
Fantastic experience: Needed urgent tooth extraction today and they went out of their way to assist in this. Their staff, all of them, from reception to dentists were absolutely wonderful. Would highly recommend them. Thank you all.
Fantastic experience: Really great place. Very friendly and good at what they do.
Fantastic experience: All the staff are brilliant and the dentist Alex is lovely. I’m thrilled and so happy I came here for my check up!
Fantastic experience: My experience at Bupa Dental Pelican Waters was amazing. I found the staff to be so friendly and helpful. Usually I hate going to the dentist but they made me feel relaxed. I will definately be returning to these guys. Highly recommend them.
Fantastic experience: Friendly, professional service. A pleasure to visit the surgery
Fantastic experience: Greeted by friendly reception ladies. Dr Chloe looked after my teeth, always professional and beautiful smile.
Fantastic experience: Dentist Tee is amazing. Two members of our family were recently treated by Tee and we hope she remains there for a long time! We moved from the area 2 years ago - we were long term patients at Bupa, PW - but we travel back for dental treatment as we didn’t find another dentist we liked as much in our new locality! Thank you Tee for being patient and skilled!
Fantastic experience: I am an old man and I am not into longevity of life, but more life enhancement. I came to Bupa Dental Pelican Waters more out of despair, I looked like a pirate. A lovely practice manager introduced me to my new dentist Chloe. OMG. Chloe has changed my life. I never had a smile for 30 years and now I have one that lights up the room. Love you all ! Garry
Fantastic experience: I had a positive experience with Alex and he overcome my fear of the dentist
Fantastic experience: It was a wonderful experience at Bupa Pelican Waters. Excellent customer service and Friendly staff. Big thanks to Ashley for a job well done. She is awesome!! Jon G.
Fantastic experience: Wondeful experience from brilliant dental staff. My family dentist for many years. Highly recommend them!
Fantastic experience: Alex, Cassandra and all the Staff were excellent ! Fitted me in at short notice for emergency repair. Great job ! - No pain - physical or to my wallet ! Top Dentistry Practice - Highly Recommend !
Fantastic experience: Family membership with good options. So far good enough.
Fantastic experience: Excellent EXCELLENT CARE...EXCELLENT treatment with well informed....Lovely Staff Would say dentist Dr Alexander Merenda is a GREAT DENTIST.THANKYOU FOR THE BEST CARE & TREATMENT. HUGS
Fantastic experience: Very well attended. Alexander is awesome
Fantastic experience: Best practise I’ve ever been to! So calm and caring for anyone that is nervous like me. I felt so comfortable and never rushed. Thankyou!
Fantastic experience: Dr. Alex and the whole team and Bupa Pelican Waters go above and beyond!
Fantastic experience: First time Customer after moving from Melbourne, dentist was absolutely excellent and other staff very customer service oriented. Very happy customer!
Fantastic experience: Dental hygienist was so gentle and thorough.
Fantastic experience: I would like to leave a review for the way I was treated at Pelican waters Bupa dental. My preferred dentist was not available today but the dentist Alex was extremely good and made sure I was comfortable during the whole appointment.
Fantastic experience: Wonderful welcome and treatment from all staff. Thank you all.
Fantastic experience: very friendly and professional
Fantastic experience: Great experience as a new patient! Lovely staff and very profesional.
Fantastic experience: friendly and accommodating staffs
Fantastic experience: Very friendly and efficient
Fantastic experience: Very thorough and excellent experience.
Fantastic experience: For personal reasons I had to find a new dentist and decided to go to Bupa, Dental, Pelican Waters. From the very start they have been so understanding of my situation. Maddie, Shay, and all the nurses are superb. Big shout out to the best, and gentlest, Hygienist I have ever seen Ashleigh Cooper. I am now going every 3 months as she is so good. Having just had my first 2 crowns fitted by Dr Scott Heather, I have to say I have nothing but praise for him. I was very nervous but he put me at ease and did not make me feel silly for being that way. He was patient and explained everything he did. I have had one other dentist that was that good and finding another was always going to be tough and emotional for me. Thankfully this dentist, hygienist and the whole practise delivers the best service. If it let me score you 12 out of 10 - I would do that!!
Fantastic experience: The best experience I’ve had with a dentist in Queensland! For someone who really hates to go to the dentist like myself, that’s your place! Dr Mutaz Farjian is very professional, he gets the job done very smoothly with always making sure that you are feeling comfortable. All the team was very friendly and helpfully too. I highly recommend him!
Fantastic experience: Thank you to Dr. Mutaz for making my teeth good as new again!
Fantastic experience: Extremely friendly, making you feel very comfortable. Guiding through every step, making it worry free. My 4 year old asked if he can go to dentist every day !
Fantastic experience: Everyone that I meet at the surgery were very polite and helpful, and the young Lady who cleaned my teeth, along with her assistant were very good at their job.
Fantastic experience: Very pleasant and friendly service and clean and fresh!
Fantastic experience: I had a great clean by the hygienist today. Definitely recommend this dental practice.
Fantastic experience: Answered some long standing issues
Fantastic experience: The way I was made to feel comfortable and all the information I was given,
Hello Suzanne,
We appreciate you sharing your feedback about your experience with us. I’ve gone ahead and forwarded this across to our Pelican Waters team.
Have a nice day,
Viv
Fantastic experience: The staff are very professional
Fantastic experience: Excellent staff and great service
Negative experience: Very caring dentist, terrible reception staff.
Fantastic experience: Had a complicated bottom tooth extraction I found Dr Ian Lemmey professional experienced and ethical..i suffered no pain and would recommend this practice to anyone who fears dental treatment
Fantastic experience: Ian is a caring and skilful dentist. Can recommend strongly. Peter
Fantastic experience: Ian has been my dentist on and off for many years. I have always found him to be a caring and highly skilled dentist. Can't recommend him highly enough.
Fantastic experience: Ian is passionate about the profession of dentristry and the wellbeing of his patients. His depth of experience and dedication to his profession means his patients receive the best care and attention available in Noosa and beyond.
Fantastic experience: Excellent dentist who gave me the opportunity to explain exactly the problem I had with my teeth and was able to fix it at a highly competitive rate. Lovely staff and facilities. Thank you!
Fantastic experience: I can not speak highly enough of the caring and gentle nature of Ian. I was absolutely terrified to see him about my wisdom tooth, he was very confident and reassuring and he did an amazing job removing the tooth. If you are nervous about seeing a dentist then go and see Ian you won’t regret it.
Fantastic experience: Dear Belinda, I was disappointed to read about your experience at my surgery as this is the first time that we have received feedback of this nature. We have always been endorsed by our patients as being a caring and professional surgery. We are also a Preferred Provider which ensures that our fees are reasonable and competitive. Accordingly, I would very much appreciate the opportunity to discuss this with you and resolve your issue as of course, our patients' dental welfare is my prime concern. Please contact the surgery so that I may follow up this matter. Kind regards, Dr Ian Lemmey
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