QV Dental
Information about QV Dental
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: 9h-16h
We are a young, experienced, innovative team of dentists striving to provide a new and fresh approach to dentistry remaining at the forefront of technology, techniques and infection control. Offering professional general dental services including dental implants, teeth whitening and cosmetic dentistry in the heart of Melbourne CBD.
Our comment from Top Dentistas about QV Dental:
QV Dental is a renowned dental clinic located in Australia, celebrated for its exceptional team of dentists and warm, welcoming atmosphere. Customers consistently praise the clinic for its:
- Outstanding Staff: The team, including doctors like Axel, Jenny, and Luke, is described as friendly, professional, and caring. Patients feel at ease under their attentive care.
- Comprehensive Services: QV Dental offers a full range of dental services, with clear explanations provided for every procedure, ensuring patients are well-informed about their treatment options.
- Modern Facilities: Many reviews highlight the clinic's use of high-end technology and clean, modern facilities, making visits more comfortable.
- Commitment to Patient Care: The practice is known for prioritizing patient comfort and satisfaction, with many clients expressing their trust in the dentists' expertise.
- Long-standing Relationships: Many patients have been loyal to QV Dental for years, recommending the practice to friends and family for its consistent quality of care.
Overall, QV Dental has established a reputation as a leading choice for dental care, known for its strong focus on customer service and patient well-being.
Services and Treatments
QV Dental: Reviews
Fantastic experience: Axel at QV dental is an excellent dentist and obviously very passionate about what he does. I've had a lot of work done and trust him implicitly with my dental health. I've dealt with a few other team members at QV dental over the years and the experience has been similar. To top if off Axel and the team are always very welcoming and friendly. I wouldn't go anywhere else.
Fantastic experience: Fantastic dentist practice - been a client for nearly 2o years and highly recommend. The staff and lovely and very professional. BUPA member provider.
Fantastic experience: Excellent clinic - appreciate the time taken to explain different options available for any issue. Great customer service too.
Fantastic experience: Thankyou so much for your responsive and professional service Dr Jenny Lo. Much appreciated.
Fantastic experience: Love QV dental for me and my kids. Competent, professional and super lovely.
Fantastic experience: My dentist at QV dental, Dr Jenny Lo and her staff, provided professional services at reasonable prices, including clear and detailed communications
Fantastic experience: QV Dental has great customer service and is easily accessed by public transport. Treatments are always clearly explained and carried out with the comfort of the patient always considered. Basir and Axel are highly recommended.
Fantastic experience: Fantastic dental practice, high end tech and great staff.
Thank You
Fantastic experience: I have always been a patient at QV Dental and I thoroughly recommend them without reservation. They are technically brilliant, compassionate a pleasure to deal with.
Fantastic experience: Excellent communication. Dr Jenifer has her super gentle hand on teeth. Highly recommended.
Fantastic experience: QV Dental is an excellent dental clinic. I’ve been a patient there for more than 10 years. All the staff are highly skilled and have excellent communication skills. I would recommend anyone to go there if you’re looking for high quality dental care.
Fantastic experience: I received excellent service during my recent visit, starting from the friendly and polite receptionist who greeted me warmly as soon as I walked in. She efficiently handled the check-in process. The dental cleaning with Dr. Oren was thorough and professional; he took the time to explain each step of the procedure, ensuring I felt at ease. His attention to detail made the experience pleasant. Overall, the level of care and professionalism from the entire staff was truly commendable.
Fantastic experience: Absolutely love this place!! From the moment you walk in, the staff, especially Sneha, make you feel right at home. Dr. Lisa-Marie is fantastic and truly knows how to take care of your pearly whites. Highly recommend booking with her, you'll be in the best hands!
Fantastic experience: I had a great experience with the staff at QV from reception to assistants to DR. Would highly recommend the crew at QV dental. Dr Ax did an amazing job on my teeth, they have come up so nice! the care, effort and skill set produced by him was 11/10! Could not recommend them enough!
Negative experience: Bad communication
Fantastic experience: Basir and Axel are excellent - they are understanding and patient, and so good at their jobs. Everyone at QV Dental is lovely. Highly recommend.
Fantastic experience: After an absence of a few years because of no longer working in the city, I returned to QV Dental in order to again see Dr Ecke. I trust his work and am happy to travel to see him and hygienist Basir, as he does a wonderful job. The front desk assistants are also very efficient and friendly. I would recommend the practice to anyone.
Negative experience: My brother is left with no emergency treatments while coming there every day on indication from the insurance with guarantee of payment and agreement that they pay in advance plus emails and communications by the insurance with the center, without being treated, while he experienced a severe injury after a car incident with his tests ! Humanity and competencies where are you ?
Dear Salma, you arrived unannounced on a Saturday where the dentist stayed till 7 pm instead of a 2 pm finish to deal with the existing booked workload.
Your brother had no appointment with us and was seen the following week. Your international insurance had been in touch but no consult was booked, both of you left a 1 star review but neither of you were a patient. Pretty unfair on a small business like ours and not representative of what we do. We are not a walk in clinic and the responsibility to make an appointment to be seen is on you. We sincerely hope your bother is ok.
Negative experience: Europ Assistance Australia contacted them many times and sent emails, plus provided insurance full guarantee of payment, plus they had the TAC of my brother which was badly injured with the teeth’s and gums and he can’t even eat normally, and they are anyway sending him away since last Thursday !! Unbelievable!!!
Dear Oussama, you arrived on a Saturday unannounced, without having made an appointment, where the dentist was overbooked with existing emergencies, she had to stay 5 hours past closing time to deal with existing and equally serious emergencies , so while feeling your frustration, to leave a 1 star review because of you failing to make an appointment is an unfair reflection of what we do especially 2 of you leaving a review for the same thing, I hope he is ok, heads up for the next time: quick phone call will prevent future frustration .
Fantastic experience: Fantastic dental practice and kind thoughtful dentists
Fantastic experience: Lisa-Marie always makes me feel relaxed and comfortable, she has a gentle touch and is a great dentist. I would happily recommend the services at QV dental.
Fantastic experience: As a visitor to Melb from Perth was treated straight away.Very friendly and helpful to my needs.Wonderful!
Thank You Theresa
Fantastic experience: Fabulous dental practice, with excellent staff. Highly recommended.
Thank You Kirsten
Fantastic experience: Excellent
Fantastic experience: Really impressive from start to finish. I have seen various dentists over the 10 years I have been visiting and the service has always been fantastic. The staff are knowledgeable and do a great job of explaining dentistry in the most simple form for the patients. A very comfortable experience every time!
Thank You Miles for your kind words.
Fantastic experience: Exceptional service and quality. Attention to detail and care and time taken superb. I have been attending QV Dental intermittently for over 20 years - no other dental practice has been as thorough as them.
Fantastic experience: Friendly professional honest service,Axel is 10/10
Thank you for your kind words Luzio, it is much appreciated.
Fantastic experience: Dr Jennifer is the only dentist that I go to since 2017! I am not considering the clinics near my place, because I believe I will never see anyone else as caring and professional as her.
Negative experience: I have dealt with Dr Jenny and always came back because if her professionalism. I have been using QV dental for a long time and paid cash and a fair amount! Today i was told i need to pay a booking fee when i want to reschedule three days in advance? Sad now you have just lost a client! Response: Maybe your practice should employ staff to answer your phones! I called left messages your answer service, no call back. I called back ! The two times i had to re-book i had influenza,’i hope you not suggesting I should have showed up and shared the virus all because that would show safety of your clients is the last of your concerns! You have good practitioners; maybe your office etiquette needs to match.
Dear Shaun,
And thank you for taking the time to post a review.
Practice policy is once a patient cancels at such short notice that we are unable to fill it from our standby list twice in a row, and has a history of broken appointments we charge a small fee which is refunded at the time of the appointment.
QV Dental
Negative experience: The dentist was really good - very thorough and professional The reason I didn’t leave five stars is because the reception service is abysmal. I had to ask four times (once in person, twice by phone and once my email) to get the quote I was told I would get immediately. The lady on the phone said she would send them this quote right away, then I had to call them back a week later when it still didn’t come through. In order to get my medical records sent to me I had to chase them up over a two week period before anyone would respond to my emails. In the end I paid to get my X-rays done again at the new dentist.
Fantastic experience: Compassion, caring, sensitivity. Delivered high quality care all. But as a survivor traumatized dental care I have experience high quality care dental care from dr Axel. He has been only the most sensitive trauma informed caring dentist I have ever met!
Fantastic experience: Honest & reliable have been seeing Axel for years and his services are phenomenal
Fantastic experience: Susana is fabulous! So kind and patient. My kids had so many questions to ask about their visit and she was happy to answer them. Thanks Susana.
Fantastic experience: My husband and I have been going to Dr Axel Ecke for many years (QV Dental) and couldn’t be happier with the service received. Axel is a good dentist, gentle, caring, compassionate and thorough. He communicates with us during every step of a procedure, making sure we are ok and not in pain. We love having our teeth cleaned by Axel! Many thanks to Axel for going above and beyond caring for us with our dental care. We value having a supportive and caring dentist and a dedicated dental team.
Fantastic experience: Susan is gentle and competent- explains everything she does so you know what is going on! Reasonably priced too- highly recommended
Fantastic experience: Service was smooth, friendly and professional since the moment I made the booking until the moment my appointment finished, dental check up with Dr. Axel and dental hygiene with Basir was excellent! I’m very happy I found this clinic, I’ll definitely be back.
Fantastic experience: Everyone here is so friendly, helpful and most importantly, gentle! I've never had a negative experience here, they're always wonderful and efficient!
Fantastic experience: Very efficient, professional and friendly team from reception to assisstant to dentist and hygienist :)
Fantastic experience: Luke is an incredibly lovely, skilled and professional dentist who made my experience absolutely smooth and pain-free. I would return to him any day for all my dental needs! Definitely recommending this clinic to family and friends.
Fantastic experience: Have been going here since I moved to Melbourne almost 7 years ago. All the dentist's, hygienists and other staff have been consistently excellent every time I've visited or contacted them over the phone. They are always knowledgeable and supportive. Even though I've moved further away I always make the effort to come here and it's worth it.
Fantastic experience: Good experience with them.
Fantastic experience: I've been a patient of QV dental since 2009 and have recommended them to everyone I know! My dentist Susana is just wonderful. Always cheerful, friendly, efficient and always keeps me fully informed on the condition of my teeth and gums and what will happen on the day and any possible future treatments. All the staff are lovely and very helpful. Absolutely recommend them for first class dental treatment!
Fantastic experience: After searching for a regular CBD dentist over the years, I was finally referred by a work friend to QV Dental. I’ve been a regular patient ever since and have received nothing but excellent service from Dr. Axel and the team. Dr. Axel has a relaxed and straightforward manor, and always gives a clear and detailed explanation of the issues I have and the recommended treatment. The facilities are clean and modern, appointments are always on time, and booking is always easy and efficient. A great dentist in a very convenient CBD location, highly recommended. 5 stars!
Fantastic experience: I took my 5 year old to see the dentist Axel for the first dentist experience. Axel and the team were wonderful! My 5 year old said, I loved getting my teeth checked and I want to be a dentist too!
Fantastic experience: Awesome dental practice! Friendly staff, dentist takes the time to explain everything and they tell you all the costs up front before starting any procedure. Would definitely recommend
Fantastic experience: Super lovely, caring, professional and funny team! From the very first contact everyone did an amazing job - highly recommended!
Fantastic experience: Dr. Luke Russell did an amazing job with two fillings and one extraction. Excellent treatment. Highly recommended. Very good customer service as well.
Fantastic experience: Dr Luke is an amazing Dentist with a gentle chairside manner. Highly recommended.
Negative experience: Butcher. English Dentist used other end of instrument to bash down on my teet. Tried to break them? Seemed like it. Didn't fix problem, charged anyway. Useless and dangerous. Use a rock to bash your own teeth out.
Fantastic experience: coming from someone who has had a massive fear of dentist for over 25 years from a bad dental experience as a kid I have only ever been reactive in obtaining treatment. I have now been to see Dr Luke on 3 occasions firstly to discuss options for treatment and now 2 rounds for deep cleaning. Sam and the staff on the front desk have been amazing in helping me to relax and deal with my anxiety pre treatment. Dr Luke in the treatment has been wonderful from my use of my own music to help with my anxiety and relaxing to the amount of anesthetic used to minimize the pain and cope with the treatment. I still have several treatments ahead to fix the issues because if not having regular treatment but I am slowly becoming more at ease with the process and although i can't say i look forward to the treatments they have made it easier for me to deal with my fear of treatment and would suggest even just having a chat if you are scared about what needs to be done and they will help put you at ease and Dr Luke really helps to make things as relaxed as possible and Sam post treatment really has a great empathetic and caring persona resulting in a less traumatic experiance.
Fantastic experience: I happily endorse Axel and his team of very professional dental practitioners. I have been attending this clinic for years and wouldn't change a thing.
Fantastic experience: They are absolutely fabulous, efficient and friendly service highly recommend!!
Fantastic experience: Axel and all of the supporting staff at QV Dental are second to none. Everyone is super friendly and helpful and make the experience of going to the Dentist a welcoming one. Updates via SMS for up and coming appointments and if you are busy and don’t get around to it they keep following up every 3 months, have been attending since 2006 and my teeth are in excellent condition and in good hands.
Fantastic experience: Very impressed with the customer service, staff are always friendly and helpful!
Fantastic experience: I was recommended QV dental by a colleague and haven't looked back. I had the best dental experience that I have had in some years - everyone has been super friendly and helpful and I am happy to go back. I have also recommended them to friends who have had positive experiences too.
Fantastic experience: Received excellent treatment from Luc, two extraction and 3 fillings. The follow up service here is fantastic and caring. Highly suggest.
Fantastic experience: Many years of excellent work, recent complex implant perfect result, Axel and staff very professional would highly recommend
Fantastic experience: Very happy with Axel at QV Dental. Always professional, friendly and honest. His colleagues excel in customer service - especially Sam! Our whole family attends QV dental with Axel and we wouldn’t go anywhere else.
Fantastic experience: Fantastic service with staff that genuinely cares. Would highly recommend.
Fantastic experience: Super friendly staff and very proffesional. Will definitely recommend, visited them without too much notice and had me sorted! Thank you guys!!
Fantastic experience: Luke made my teeth shine
Fantastic experience: Incredibly professional practice, with all staff friendly and welcoming. Dr Luke and his team are fantastic, so reassuring and skilled. Fell asleep during a double filling - that's how good they are.
Fantastic experience: I saw Dr Luke yesterday and was very happy with the consult. I have to admit that I had been avoiding the dentist and had not been to see one for over 5 years! It was certainly long overdue but Dr Luke was very understanding and non- judgemental of the time it has been since consults, he didn’t make me feel bad about it - very friendly and I felt trust that Dr Luke had a lot of expertise. The consult was straight forward and quick, and Dr Luke showed and explained the issue I was experiencing and how I could address it - great and easy to follow advice. I have to return for a second appointment to finalise the teeth care I need, but I’m looking forward to going back. The service from the QV Reception team was also great, booking was easy and efficient. Friendly service, 5 stars!
Fantastic experience: Great location and friendly staff... Best experience!
Fantastic experience: I have been going to QV Dental for about 15 years and have always been very satisfied with their service. Axel in particular is an excellent dentist who is a true professional as well as being a warm person (and pretty funny too!). I have had a lot of fillings over the years so it takes a lot of patience to deal with my teeth but I always have a feeling of being in safe hands here. Highly recommended!
Fantastic experience: I've never felt more comfortable visiting the dentist. Dr Susana Le makes me feel completely at ease & calm during all my visits. Highly recommend!
Fantastic experience: You won’t find a more friendly, skilled and caring dentist than Dr Susana Le. With most kids (and adults) associating trips to the dentist with fear and pain, Dr Susie easily changed all that! My 7yo son’s adult teeth were coming out while his baby teeth just wouldnt budge. After months of trying to wiggle them out, we finally took him to see Dr Susie for a double extraction. With her calm nature and light hands, plus her clever facilitation of a fun round of ‘Susie Says’, Dr Susie was able to administer anesthetic to my 7yo and yank outing his teeth without our boy flinching once! We can’t thank or recommend Dr Susie enough for smiles all round! Thanks QV Dental and Dr Susie for making our child’s early dentist experience a positive one!
Fantastic experience: Excellent service provided by Dr Luke Russell for extraction of a wisdom tooth. Highly recommended.
Positive experience: MODERN DENTAL PRACTICE WITHIN THE MEDICAL ONE CLINIC IN THE QV BUILDING Small dental practice that offers a full range of services.
Fantastic experience: I went to see Dr Luke Russell for a clean/check up appointment. I've been going to the same doctor for many many years however I was always keen to try a new Dentist a bit closer to home. After reading the reviews on Luke Russell I decided to book in with him, and I certainly was not disappointed! He was extremely professional and gave my teeth a thorough clean. He also recommended a toothbrush & toothpaste to switch to, suiting to my teeth. I really appreciated how genuine and approachable he was. Will definitely book with him again.
Fantastic experience: I went to see Dr. Luke Russell for a check up and he'd found a filling that needed replacement on one of my front tooth which none of the other dentist I had seen recently bothered to take notice of. He did an incredible job despite the deep filling, and made the front teeth match beautifully. He is very approachable, funny and makes you feel at ease - I didn't even feel the anaesthetic needle going in, and just an overall pleasant experience (which is something you wouldn't expect at the dentist). Highly recommend Dr Luke.
Fantastic experience: Dr Luke Russell was amazing. I never felt the needle because he did such a good job. Best and most honest dentist I've ever been to. Thorough and cares about his work. Highly recommend!
Fantastic experience: I preface this review with "I HATE DENTISTS" - after years of bad experiences from a number of providers I have been LUCKY enough to find Dr Luke Russell. 2 weeks out from my wedding my front teeth have chipped badly after years of grinding (previously undiagnosed by ANY dentist ive seen). He has transformed my smile and I am ecstatic with the result, time and care taken by Luke. Luke has not only fixed the cosmetic issue beautifully but has taken action to treat the root cause. THANK-YOU! My days of being wary of dentists are over - DR LUKE IS AMAZING!
Fantastic experience: Wonderful service, friendly staff and great wait times. Explained everything to me and answered all my questions and queries. Real positive experience and would definitely recommend them to anyone
Negative experience: I did my decay fillings in QV dental clinic. I was not informed that I need to be anaesthetic before the treatment. However, when the dentist was injecting anesthetic liquid into my gum, I immediately felt that I could not breath, heart painful and even desired to vomit. After the treatment, I continued experiencing these symptoms for hours. I had a chat with my dentist, he told me there is nothing wrong with him. Oh, that is quite unpleasant for me, actually, very unpleasant. At least do not be a baby to just tell your patient there is nothing wrong with you. At least the priority is to make sure your patient is fine and there is not any other issues occurring. Anyway, I won’t go to this clinic anymore.
Fantastic experience: Best dentists I have ever seen, very friendly and professional staff. I got my wisdom teeth taken out here and they go to their best efforts to make you feel comfortable and relaxed
Fantastic experience: Very professional and clean place. Dr Luce Russell is a great dentist and very gentle. Also the staff is very helpful and friendly.
Fantastic experience: Would definitely recommend this clinic, Dr. Ecke has been great, and the receptionists are always positive and helpful!
Fantastic experience: They are very professional and they treat their clients well. I have confidence that they will take care of my dental needs. Good job!
Fantastic experience: The team are awesome and very professional! Great location, central CBD. Would definitely recommend coming here for all your dental needs.
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