Whitehorse Smile Care
Information about Whitehorse Smile Care
3132, Mitcham
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-14h
- saturday: 8:30-12:30
Previously Dr Michael J Farnworth's dental surgery Whitehorse Smile Care has been servicing the community of Mitcham's dental needs for over 35 years. Located inside Whitehorse Medical Centre, our mission is to provide our patients with the finest dental care delivered in the most pleasant and gentlest way.
Our comment from Top Dentistas about Whitehorse Smile Care:
Whitehorse Smile Care is a highly regarded dental clinic known for its welcoming atmosphere and exceptional patient care. Many visitors praise the clinic's team for their friendly and professional demeanor, making every visit a pleasant experience. The practitioners, especially Dr. Phil and Dr. Nidhi, are celebrated for their gentle techniques and thorough explanations of procedures, which significantly alleviate dental anxiety for patients of all ages. Clients appreciate that the staff takes the time to address their concerns and provides a comfortable environment, whether for routine checkups or more complex treatments.
Key highlights include:
- Friendly and accommodating staff: From the reception to the dental chair, every team member is dedicated to making patients feel at ease.
- Patient-centered care: Dentists take time to explain treatment options, ensuring patients are well-informed and comfortable with their care plans.
- Modern facilities: The clinic is equipped with the latest dental technology, contributing to efficient and comfortable treatments.
- Exceptional service: Many clients report positive experiences, stating that they look forward to their dental visits, which is a testament to the caring approach of the entire team.
Whitehorse Smile Care has established itself as a trusted choice for families looking for quality dental care in the community. With a long-standing reputation and numerous recommendations, they continue to attract new patients while keeping their existing clients satisfied.
Whitehorse Smile Care: Reviews
Fantastic experience: Whitehorse Smile Care is the dental equivalent of a trusted family mechanic, only for teeth. Having been a patient since I was a child, I can confirm Dr. Phil operates on a simple philosophy: only fix what's actually broken. No unnecessary root canals, no pushy upsells for "cosmetic enhancements”. If you're looking for a practice that treats your wallet and your wisdom like adults, this is the place.
Asher , thankyou for the fabulous review. We have enjoyed looking after you and the family and so pleased to hear how happy you are. It is hard to think where those years have gone since you started coming with Carol as a young boy and now a delightful adult
Fantastic experience: Dr.Nidhi is wonderful, she is friendly, so patient, explain all details one by one and very cary while she is doing the job. I recommend her 100%.
Thankyou Elham for the lovely review of Dr Nidhi , we are thrilled you are so happy .Its always a pleasure to see you in the clinic.
Fantastic experience: Extremely happy with the service I received for my initial consultation at Whitehorse Smile Care. Shirley at the desk was lovely and very accommodating and I have never received more care and consideration from a dentist. Dr Nidhi helped me understand exactly what was going on and the best ways to go about my options etc. She was very kind and helpful! Couldn’t recommend anymore and will be back!
Hey Lee, congratulations on being our special 100 th review. We are thrilled you chose us for your dental care, and hope to continue to exceed your expectations in the future
Fantastic experience: A great dental clinic! Lovely to deal with and Dr Phil is wonderful.
Thankyou Grant, we really appreciate your support and always look forward to your happy smile in the clinic
Fantastic experience: I’ve been attending this dental clinic for a number of years now and Dr Phil has been very friendly, knowledgeable and affordable.
Thankyou Alex for supporting the clinic and Dr Phil, along with your family, we always enjoy seeing you
Fantastic experience: Always greeted with a friendly smile. Always very professional and friendly. They take their time explaining procedures, options and answering questions. Clean and comfortable clinic, with good pricing/value for service. I travel a fair distance to visit this clinic but they're worth it, I pretty much leave feeling pampered. Thanks Team!
Stef , you are a superstar for travelling as far as you do, and we always enjoy the fun you bring to appointments, thankyou for the lovely review
Fantastic experience: Dr Phil has been looking after me for the last 3 years and I have had exemplary service. If you require a competent professional Dentist then I totally recommend Whitehorse Smile Care.
Thankyou for the kind and supportive review David, you make it easy to always enjoy looking after you and Heather
Fantastic experience: I’m extremely happy with my experience at Whitehorse Smile Care! Dr. Thusheka Uthayakumar is professional, gentle, and takes the time to explain every step of my treatment. I've had both root canals and crowns done, and everything went smoothly and pain-free. The results look and feel great. The whole team was friendly and welcoming, and the clinic is clean and modern. Highly recommend to anyone looking for quality dental care!
Thankyou for the wonderful review Galina, we are always happy to look after you and help make you smile
Fantastic experience: We had a wonderful experience with Dr. Nidhi Gupta! She was absolutely amazing with my 3-year-old daughter — so patient, gentle, and kind. Dr. Nidhi took her time to help my little one feel comfortable and confident in the dental chair, making the whole experience smooth and stress-free. Thanks to her calm and caring approach, we were even able to complete an X-ray on the same day, which I didn’t think would be possible with such a young child! Dr. Gupta was also very thorough and detailed, explaining everything clearly and providing us with excellent resources and advice to manage my daughter’s dental condition at home. The support staff were equally warm and friendly, creating a welcoming environment from the moment we arrived. My daughter actually looks forward to visiting the dentist now — and wants to go back every day! I couldn’t recommend her highly enough to any parent looking for a compassionate and skilled pediatric dentist.
Thankyou Swati for your wonderful reflection on your daughter ( N ) appointment with Dr Nidhi . We are really proud to have Nidhi as one of our dentists so we are happy to have your support , look forward to seeing you again soon
Fantastic experience: My partner and l have been patients of Dr. Phil for many years. Dr. Phil is very friendly and welcoming. He provides easily understood explanations and outlines various treatment options. We have found that he gives space/time to make your decision with which way you want to proceed and he is also non judgemental if your flossing isnt as good as it should be! Oh, he also gives a very good clean Outside of Dr Phil, we find all the staff at the clinic very friendly and welcoming (special shout out to Shirley). We would not hesitate to recommend Whitehorse Smile Care.
This makes our hearts full to see such a wonderful review, thankyou so much.... and keep up the great work improving your flossing
Fantastic experience: Best dentists in Mitcham! Phil sorted my teeth in one session!
Thankyou Marcus for leaving such a great review, we try hard to minimise the amount of appointments especially when you are working full time .
Fantastic experience: Dr Phil is a fantastic dentist, super friendly and always makes you feel ultra comfortable. All his staff are absolutely lovely. We all look forward to our dental visits.
Thank you for the lovely review Cherie, we really appreciate it :)
Fantastic experience: Phil is a thoughtful communicator and rational dentist. Folks of all ages benefit from the way explains and reasons issues when they arise. The whole team is thoughtful and exactly what you want in a local dentist.
Thankyou Jason for the fabulous review about Dr Phil , it's always a pleasure to see you and the extended family and glad you are so happy.
Fantastic experience: Ive been in to see Dr Thusheka after a long period of not going to the dentist. She was very kind and understanding and walked me though everything I needed to know/do going forward without the goals being unrealistic. The Dental Nurses on staff are super helpful and make the whole experience much more comfortable. Shirley at the front desk is also a delight and super proactive when she sees an opportunity to help. Very happy with the progress made whilst coming here and I am certain I will be coming back for all future dental needs
Jacqueline you have made our day. Thankyou for such a fabulous review, we are thrilled you are so happy with Dr Thusheka and the team at Whitehorse Smile Care. Keep on smiling
Fantastic experience: Just want to thank dr Phil and his team for looking after me the past 2 and a half years! It was always nice to come in and have a chat.
Thankyou for the kind review, we look forward to the next time we can look after you
Fantastic experience: First time in my life feeling dentist visit is a pleasure. Thank you Dr Thusheka! You are the best
Thankyou Starry for your lovely review. We are so very happy that you had a great experience visiting the clinic and seeing Dr Thusheka .
Fantastic experience: Everyone here is so friendly. Phil explains everything he is doing or going to do. Shirl always has a smile and it's always a pleasure to see her. If you need a fantastic dental surgery, this is the place to go.
Hey Dan, thankyou so much for the lovely review. We are happy you are happy and always look forward to your visits
Negative experience: I will not be returning to Dr Phil. He did not solve my molar toothache after charging me $400 for a filling and further charged me $65 to refer me to an endodontist when his filling did not fix the pain. When I raised my disappointment with how he did not fix my issue and still charge me for a consult, he brought up the fact that his nurses need to be paid a wage… During my consult with him, I asked questions about what next steps involved like the crowning process and what a root canal involves, he asked me to ‘Google and YouTube’ it as this was ‘too much detail’. First consult $65, filling $400, referral $65. I will not be referring anyone to Phil.
Dear Karen,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating complex dental issues can be, and we would welcome the opportunity to speak with you directly to help resolve the situation.
From our understanding, Dr. Phil is the fourth dentist to assist with this particularly challenging case. He aimed to ensure the procedure was fully explained and only carried out after giving you time to make an informed decision. During the review appointment, Dr. Phil spent approximately 30 minutes discussing next steps and treatment options. While we don’t usually charge for specialist referrals, we do charge for detailed reviews of complex cases, as they involve considerable time and expertise.
Regarding the use of Google during the explanation—we understand how this may have seemed unusual. Dr. Phil occasionally uses online visuals to help explain procedures more clearly, as they often include helpful diagrams and up-to-date information. That said, we acknowledge this approach might not resonate with everyone, and we’ll take this on board moving forward.
We genuinely regret any frustration or misunderstanding caused and would be happy to speak with you directly if you're open to it. Please feel free to contact the practice at your convenience.
Sincerely,
Whitehorse Smile Care
Fantastic experience: I have been a patient of Dr. Phil for a few years but a patient at the clinic for many more. It wasn't until I started as a patient of Dr. Phil's that I stopped fearing the dentist. I can honestly say that I have experienced no pain throughout all procedures undertaken. Dr. Phil's reassuring manner and continuous commentary of what is happening, easy explanations, up to date methods and technology - all help to lessen the anxiety of being in the dentist chair. Forward treatment planning is useful for budgeting and claims on health insurance quite favourable. I find all the staff at the clinic very friendly and welcoming. I would not hesitate to recommend Whitehorse Smile Care, especially to those who may be a bit anxious or battle scarred from previous experiences.
Thank you Lola for your kind words :) We are looking forwards to seeing you next time !!!
Fantastic experience: Dr Phil: you could not ask for a more professional and approachable man. He has given me faith that genuine people still remain within society. He is an asset to his profession and his patients. Staff are also very friendly and professional. Thank you Dr Phil. Regards. Andrew J
Thankyou Andrew for your very kind review, we are so pleased you were so happy after your first visit to the clinic
Fantastic experience: I have been a patient here for 40 years. Until he retired recently, Michael Farnworth caringly and professionally looked after all of my family’s dental needs. Since his retirement, I have had most of my dental work done by Dr.Phil. I am impressed by Dr. Phil who is a caring and compassionate dentist who makes you feel at ease through the whole procedure. Shirley, the practice manager/receptionist, is the friendly face at the front desk who will look after your appointments and queries with a smile. I have no hesitation in referring all of my family and friends to this excellent dental practice.
Thanks Gary, for the fabulous review.. you must have been a baby when you started coming to Dr Farnworth. We are so happy you have transitioned with ease to a new dentist in Dr Phil and feel proud enough to bring your family .
Fantastic experience: We had a great experience for my daughter’s first dentist visit. From the front of house to the appointment everyone was so professional and friendly. It was all very family friendly. Easy booking system and reminder messages. Thanks to Shirley, Dr. Nidhi and Sydney! Would highly recommend. We will be back!
Hey Rachel , it was lovely getting to know you and Scarlett. Thankyou for the glowing review and for putting your trust in us for your daughters first dental visit.
Fantastic experience: Great dentists! I have been under Dr Phil’s care and he’s got excellent skills and communications. My kids have seen other dentists and they are all very gentle and great with kids!
Thankyou Claire for the lovely positive feedback about Dr Phil, we are always happy to see you and the family in the clinic
Fantastic experience: Fantastic service from Dr. Nidhi. Very understanding and caring. Also Shirley the office manager organised my appointments to suit my needs. Would recommend.
Thankyou Pauline for your terrific review . It warms our hearts that you feel so cared for by Dr Nidhi and we are always happy to help make your appointments as easy as possible .
Fantastic experience: Dr Phil and his team make you feel relaxed and confidant about going to the dentist. From the warm welcome you receive from Shirley at reception , to the way he explains things while you are in the chair . They definitely have a special way of looking after their patients .
Hey Terry , thankyou for the kind words and lovely review, we are glad you feel so relaxed and special when you visit .
Fantastic experience: Dr Nidhi is the very reassuring, professional and kind. The best experiences I’ve had visiting the dentist. Gentle and reassuring, informative and genuinely invested in my dental health. Shirley the practice manager who is on the front desk has been very helpful with planning visits and helping with answering questions about future visits. I’m beyond thrilled that I’ve found a local and pleasant team to help with my dental health. I’ll be recommending Dr Nidhi to everyone I know and have no reason to delay appointments like I have done in the past and it’s all thanks to Dr Nidhi and Shirley.
Courtney , thankyou so much for the fabulous review, we are super happy to know you have felt reassured and feel confidant about continuing your journey to great dental health.
Fantastic experience: Dr Thusheka is so kind, patient & accommodating with my two girls, who get very nervous at the dentist. The whole team at Whitehorse Smile Care are terrific. Highly recommended
Thankyou Kelly, we really appreciate the wonderful feedback, and looking after your girls ( and Rainbow bear) is our great pleasure.
Fantastic experience: All the staff at smile care are so friendly and look after me so well. I have been going here for dental checkups 30 years or more and have always had a positive experience. Highly recommended
Thankyou Rhonda for the positive feedback form your visits with us. You always bring such a happy vibe with you which makes it so easy to care for you.
Fantastic experience: My appointment today was very thorough, gentle and I was kept infiorned with what was being done! Best dentist ever!!
Thankyou Grace for the lovely feedback, I will be sure to pass on how happy you are to Dr Thusheka . We think she is one of the best too.
Fantastic experience: Whitehorse Smile Care has been the dental practice of choice for my family since my father started seeing Dr. Farnsworth 40 years ago, and continues to be our clinic well into his retirement - for good reason. The staff at the clinic are amazingly welcoming - Shirley, Dr. Nidhi and the whole team make a conscious effort to make their patients feel heard and valued. Dr. Nidhi made me feel very comfortable and explained each element of my checkup thoroughly, which eased my anxiety greatly. I can’t recommend Whitehorse Smile Care more highly - my family’s 40-year loyalty speaks for itself!
Neve, thankyou so much for your wonderful review. Your family always bring the biggest smiles to the clinic and we love looking after you . We are thrilled you have had such a long history with the clinic.
Fantastic experience: i have been a whitehorse smile care customer for many years. my recent experiences there with phil have been really good. as i am a smoker, phil’s worked hard to get my teeth and gums sorted out and the progress is awesome.
Hey John, we are so thrilled to see you being so motivated to look after your oral health , the hard work is really paying off. Thankyou for the kind review.
Fantastic experience: I had the pleasure of seeing Dr. Ryoma and Shirley for my wisdom tooth removal, and I couldn’t be more grateful for the care I received. Going into the appointment, I was extremely nervous, but from the moment I walked in, I felt at ease. The staff was welcoming and professional, and Dr. Ryoma, along with Shirley, made me feel completely comfortable. They took the time to explain the entire process, which helped calm my nerves even more. Dr. Ryoma was gentle, attentive, and made sure I was as relaxed as possible throughout the procedure. It’s rare to find such a compassionate and skilled dentist, and I truly couldn’t imagine trusting anyone else for this kind of procedure. The whole experience was smooth, and the recovery process has been much easier than I expected. I highly recommend Dr. Ryoma and his team to anyone needing wisdom teeth removal or any dental care. A fantastic experience from start to finish!"
Teagan, Thankyou sooo much for such a wonderful review. We are really happy that you were so comfortable with Dr Ryoma. He works very hard to make your visits as enjoyable as possible . You really did so well as a patient tho, it made our job easy. Glad to hear you are recovering well.
Fantastic experience: I've had a great experience with this practice and I strongly recommend the practice and Dr Nidhi Gupta. I've recently had to have a crown replaced on an incisor tooth. It was a complex job since I've had the crown for 25 years post a root canal, and it was a visible tooth. Dr Nidhi was very attentive in listening to a number of dental as well as orthodontic issues I wanted to address. She did a thorough job formulating a plan of action as well as thinking through risk mitigation. My treatment needed multiple visits and everything from my sittings to lab visits to get the crown the right shape and shade was extremely well orchestrated by Shirley and Dr Nidhi. Dr Nidhi went to the extent of working on her day off to allow multiple sittings needed in the same day in the final step. I'm very happy with the results I've gotten, everything went without a hitch. I can't fault a thing, both Dr Nidhi and Shirley made the experience really smooth. Again, strongly recommend this practice.
Neha, thankyou for your fabulous review and thrilled you finally have the confidence to smile with your new tooth after so many years. Its not until you compare before and after photos that you fully see the impact of just how great the new tooth looks .
Fantastic experience: Very friendly and willing to work with me to fit me in. Dr. Ryoma is a pro!
Thankyou for your lovely review, we are always happy to work around your schedule to make it easy to see Dr Ryoma.
Fantastic experience: Highly recommend! Today was a first time in a long time beween visits and i was highly anxious.I saw Dr Nidhi and Sydney there kindness,empathy and professionalism made me instantly at ease.I now have a plan and confident im in the best of hands!
Rebecca, thankyou for your glowing review. We are so happy you felt at ease today, and confident to continue with your health plan. We look forward to seeing you again soon
Fantastic experience: Unbelievable level of care and compassion from Dr Ry and Imogen today. Genuinely cried a torrent of tears of relief from how non-judgemental, kind and gentle they were. I have finally taken steps to resolving a problem tooth that has been disintegrating over the last 15 years that I have been too scared to deal with. I am highly anxious with dental visits and particularly needles, and Dr Ry and Imogen were exceptionally brilliant with reassuring me, keeping me calm, and providing the gentlest and most effective care. I feel like I left the clinic with a plan, and incredible level of trust. Dr Ry took care of the broken and wobbly part of my tooth with such relaxed ease that I honestly did not even know he had done it til he showed me the piece of tooth, and I actually feel confident for the next part of the plan to remove the remainder of the tooth at the next visit.
Mel thankyou for your wonderful review. You took the first step to looking after your dental health, you were incredibly brave and we are so glad you trusted Dr Ryoma to do that. We will always have tissues for the tears, but hopefully now you wont need them. Looking forward to seeing you next time
Fantastic experience: I recently saw Dr Ryoma for two wisdom teeth extractions and I can't recommend him enough. I normally don't cope very well with injections and I was very nervous coming into the appointment but he and the nurse Emily really put my mind at ease. They were kind and understanding and talked me through the whole process before they even leaned me back in the chair. In the end it was a surprisingly pleasant experience so thank you to Ryoma and his team.
Thankyou for your lovely review Imm, overcoming nerves is often very difficult , so we are so happy you had a pleasant experience having your wisdom teeth removed. Thankyou for putting your trust in Dr Ryoma.
Fantastic experience: I've seen ALL the dentist at Whitehorse Smile Care over my time there as a patient and all are gentle, informative and true professionals. It's a positive dental experience everytime. The clinic has a very friendly and comfortable feel, which is always an important thing when seeing a dentist. From the nurses, dentists and front desk, all make you feel welcome and help calm any nerves. Couldn't recommend the clinic more...I've sent most family and friends there already
Thankyou Carmel for this fabulous review. We couldn't be happier that your experience has been so positive and you feel so at ease with us.
Fantastic experience: I have been going to Whitehorse Smile Care Dental Clinic for many many years. So many people have a fear of going to the dentist but I can assure you that Dr Phil, Dr Thusheka, the dental nurses & office manager Shirley will make your visit a stress free & calming experience. I see both Dr Phil & Dr Thusheka and every visit is an easy process. They explain in layman terms what will be happening before they start, ask during the procedure if everything is ok & always have time for questions at the end. I would highly recommend the Whitehorse Smile Care Dental Clinic for a professional, friendly & customer care focused experience. Thankyou everyone – love seeing your smiley faces each visit
Thankyou for your wonderful review Carolyn, we enjoy looking after you and all your family members.
Fantastic experience: Dentist visits aren't exactly my favorite, but when I had a painful toothache at the back, Dr. Rai recommended its removal and explained why. I trusted his judgment and scheduled the procedure. Despite my anxiety beforehand, Dr. Rai and his team were reassuring and supportive. Although there was some initial discomfort, the process was surprisingly smooth, and the cost for the X-ray and surgery was reasonable. Advice is spot-on The cost is fair The procedure involves minimal pain The staff is friendly and welcoming Thanks to them, my dental experience was much better than anticipated. I'd gladly return if
Pawan, thankyou for your lovely review. We are so happy you have had a pleasant experience , especially when surgery was involved. We look forward to the opportunity to care for you in the future, from the team at Whitehorse Smile Care
Fantastic experience: I was treated by Dr Thusheka Uthayakumar and was the best treatment I got. Couple of fillings and no pain during or after the treatment. Very thorough, professional and clean!
Thankyou so much for your lovely review of Dr Thusheka, we are happy you had such a positive experience and you loved her as much as we do .
Fantastic experience: I recently had an appointment with Dr Thusheka for a new patient checkup . She was very thorough , extremely kind and gentle and explained everything in a way that was clear and easy to understand. I would definitely recommend her and will be sending my family to see her . Big thumbs up
Thanks Sam for your lovely review of Dr Thusheka, we are happy you were so impressed by her.
Fantastic experience: Very caring dentist, highly recommend Dr Phil to all!
Thankyou for your great review of Dr Phil, its lovely to have the positive feedback . Have a good day.
Fantastic experience: Phil is easily the best dentist I have ever seen and I have seen many. After having a bad experience at another dentist with an implant, I couldn't have felt more supported and looked after by Phil and his team. Gentle, kind and thorough. Thank you
Thanks Jess for your lovely review. We are so pleased to hear you have finally had a positive experience and found a dentist you are happy with. We love looking after you. The team at Whitehorse Smile Care.
Fantastic experience: I'm very nervous when it comes to the dentist, having had childhood trauma in this area. The staff have always been very accepting & understanding of this. Explaining what's happening as they go & reassuring me throughout my visits. My experiences with them to date have been wonderful & I would highly recommend Dr. Phil & his lovely staff.
Thank you so much for the kind feedback Meghan. We are glad to be able to make your dental visits a little more enjoyable :)
Fantastic experience: Dr Phil and his team are amazing. Highly recommend this dental surgery, the team are professional, courteous and caring.
Thank you for the kind feedback. We are glad to hear that your experience was a positive one :)
Fantastic experience: Great dental practice. Dr Phil is fantastic to see. I bring my sister and grandparents to see him as well. Dr Phil looks out for his patients and has a calm demeanour. He always takes the time to go through our questions in great detail, and provides sound suggestions. We have never experienced a problem with any of the work he has done. The staff there are lovely and put you at ease. Overall amazing service. I highly recommend this place.
Thanks Amanda, we really appreciate the kind words and referral of your family :)
Fantastic experience: This is a wonderful dental practice. (I used to be terrified of the dentist). The dentists are incredibly kind & very holistic in their dental health approach; which is great if you have chronic health problems. I’ve recommended several of my family members & they are all thrilled with the service; affordability & importantly the care provided by the dentists & nurses. I could not recommended them more highly. Great family practice.
Thank you so much for the very kind words Julianne. We really appreciate it and are glad we have helped you be less afraid of the dentist :)
Fantastic experience: The team here are very friendly and do an amazing job. Dr Phil was very thorough in his explanations and recommendations.
Thank you for the kind words Howie, we really appreciate it :)
Fantastic experience: I've had a lot of dental work over the years. Over the last three years I haven't been to a dental surgery due to a combination of the covid pandemic and having a couple of bad experiences at other dental surgeries. I had my first appointment on Tuesday of this week when my teeth were cleaned. That was the first time in my nearly 60 years that I felt no discomfort whatsoever during the clean - most pleasantly surprising. I returned the following day after having been sent for an opg X-ray after the clean. I had two filings on this occasion. The dental surgeon (Louise) used a gel to numb the gums before administering the anaesthetic. That is only the second time in my life that this procedure has been performed. By this time I am very relaxed. Louise worked meticulously with great care not to cause any discomfort and ended up with a perfect result. My favourite dentist by far.
Thank you so much for the positive feedback Iain, we really appreciate it and we will pass on the kind words to Dr Louise :)
Fantastic experience: Fantastic professional service.
Thanks for the kind review Melissa , we really appreciate it :)
Negative experience: This is is worse dentist I would recommend to people. They don't provide quote to people before examination, you will see a big amount number on the bill after examination finishes. Dr. Louise didn't provide calculus removal service (I don't have calculus at all). Then The bill showed $120 for removal of calculus...??? She took some photos without telling me how much too... They even charge extra money if you ask more questions which might only takes several minutes. But you won't know this until you see the bill from reception.... Bad experience and feel like robbery.
Hi Bean,
I’m sorry to hear this and thank you for taking the time to give us this feedback.
I’ve tried looking for your name in our system, but we don’t have any patients under that name, so I am unable to familiarise myself with your treatment. Please feel free to give us a call so we can address this issue further.
If you came for an examination and clean under our New Patient package, it is advertised at costing $178 though our website, street and front desk signage.
This package includes a comprehensive examination (011- please note item number for service in brackets), removal of calculus (114 -which means a full mouth clean), Two X-rays (022), photo record- Intraoral (072) and photo record- extraoral (073). This package is worth $371 but as we try to encourage new patients to care for their oral health, we heavily discount it to $178.
If you have health insurance, we use those item numbers stated to help you receive the most from your insurance policy. If your insurance policy covers the total of $178, you DO NOT pay any out-of-pocket cost. However, if your cover doesn’t reach the $178 amount, the patient usually pays the amount left owing to hit the $178 amount. For example, if your health insurance only paid $142, you would have to make the payment of $36 to pay for the $178 package.
Our new patient exam/clean package is at least a 40-minute appointment where our dentist will go through in detail the findings from your examination and go through the treatment plan with you. They will answer any questions the patient will have and try to address any concerns. On occasion, if the patient does have problems that needs discussion, we will spend the appropriate time to discuss, the dentist may then complete the clean at a further appointment at no further cost. If this is to occur the dentist and front desk staff, make sure the patient is aware that this the case and we would make further appointments.
In regard to you saying that ‘extra money’ was charged for asking questions, please come in with your receipt and we will address this. If this mistake was made, we will rectify it as soon as possible.
Again, we are sorry to hear that you feel you had a bad experience, and we would appreciate it if you call us directly on 98731950 and speak to Colleen, so we can find a solution to your concerns.
Fantastic experience: I am happy that I now have Doctor Phil as my dentist :) I went for general cleaning and the way he executes is gentle and immaculate. He is also very thorough in his assessment and explanations which gives me a good understanding of my oral health. Doctor Phil is an awesome and friendly dentist that I highly recommend.
Thanks for the kind feedback Hans, we really appreciate it and are so happy Dr Phil has created a positive experience for you.
Fantastic experience: First visit, Dr. Phil provided a very informative and gentle approach.
Thanks so much for the kind review Matthew :)
Fantastic experience: Doctor Phil has been absolutely amazing with me and as someone with medical anxiety, it goes a long way. I always feel so cared for and I appreciate how patient he is and how well he explains the procedures and reasoning behind things. Everytime he works on me, it is always so painless! The assistants and receptionists are also so lovely!
Thank you so much for the lovely feedback Ava, we really appreciate it!
Fantastic experience: Great dentist, highly recommend.
Thanks for the feedback Danielle, We really appreciate it :)
Fantastic experience: I can't recommend the team at Whitehorse Smile Care Dental Clinic highly enough! With well equipped & modern facilities (just had a 3D scan done onsite for a teeth sleep guard) you receive the best care available (great support team & dentist) without needing a referral to a 3rd party. I'm not married yet (Ash?) and still need all my teeth, so Whitehorse Smile Care was able to support me with a preventative treatment plan over the last 6 months to bring my teeth & long term dental health into a much better place. Something I consider a worthy investment and do recommend to family & friends. Conviently located next to the whitehorse medical centre, so my Regular Dentist & Doctor are side by side.
Thanks James, we appreciate the kind words and we'll see you at your next appointment soon :)
Fantastic experience: Came for the clean stayed for the dentist! I had not been to the dentist for a while and was not looking forward to it but a mate recommend this place so I thought I’d give it a shot. I meet with Dr Louise and felt completely at ease, she was friendly, informative and very gentle I didn’t feel a thing during the clean! Never thought I’d say Im looking forward to going to the dentist but I’m keen for my next 6 monthly check up! Thanks guys.
Thanks James, we look forward to seeing you in 6 months too :)
Fantastic experience: Very friendly and professional! They call me to ask if I would like to reschedule my appointment when someone cancel the appointment between me and my wife. So nice!
We're glad to help Alvin!.. and thank you for the kind feedback, we really appreciate it :)
Fantastic experience: My partner and I visit this dentist regularly and have had a wonderful experience from day one. Dr Phil is gentle and informative and Dr Louise is professional and friendly both make for a wonderful caring environment (especially if you are nervous!). Could not recommend this practice enough!
Thank you so much for the kind words Catherine, we really appreciate it :)
Fantastic experience: Dr. Phil is the most gentle and skilled dentist I’ve been to. He helps with mine and my 6 yr old son’s teeth, and he’s so patient, thorough yet efficient with my son’s dental checks and teeth fillings. He’s always friendly and all the staff there are so personable. Thank you so much for such great service.
Thank you for the kind words Stephanie, we really appreciate it!
Fantastic experience: Without a doubt the BEST dentist I have been to! Dr Phil's knowledge is second to none and always makes you feel comfortable during your appointment. Ashley and the team of dental nurses are super friendly and welcoming! Have recommended this dentist to many friends! 10/10!
Thanks Ethan, We really appreciate the kind words :)
Fantastic experience: I'm an older person who hasn't visited the dentist much throughout my life. A mistake I am trying to correct. Was referred to Dr Phil by a friend as I had been experiencing tooth ache for quite some time but feared going to the dentist. His patience and clear explanation as well as the friendliness of the staff made my visit a very pleasant experience. After discussing with Dr Phil my options I decided best to remove the problem teeth which was extracted without issue and I am returning soon to check up on other potential issues before they get worse. The pain is gone so I'm able to chew on that side of my mouth for the first time in months! Makes me question why I didn't do it sooner...
Thank you so much for the kind words! Glad we could make it as comfortable as possible for you :)
Fantastic experience: If you are looking for the best and professional care in dentistry you really cannot go pass these guys Phil is amazing and Ashley is such a great girl in fact they are all just so professional and caring try them.
Thanks so much for the kind words Susan, we really appreciate them!
Fantastic experience: Got my bottom two wisdom teeth out here - Dr James and the Dental Nurse Ashley were beyond excellent caring, professional etc. Even though I wouldn’t call the experience particularly enjoyable I’ll definitely be back for all my dentist needs in the future
Thank you for your kind words! Wisdom teeth are never fun but hopefully we helped make it better.
Fantastic experience: I’ve hopped from one dentist to another never being happy, but with Dr Phil he is very thorough, careful and takes the time to explain the details. Would highly recommend!
Thank you Aya, we really appreciate the kind words :)
Fantastic experience: I've seen a dozen of dentists during my lifetime and I have to say that I am quite impress with the level professionalism and care provided while maintaining very good customer service at the WSCD clinic. Phil's approach is very practical, he will always make sure that you understand the situation, layout options for you but will also respect your final say in the matter. If you live in the neighbourhood but have been traveling far to see your regular dentist, I would recommend you consider Dr Phil's practice. Of course don't take my word for it. Ring, Book and experience it for yourself.
Thank you for the kind words Mike, we really appreciate the positive feedback :)
Fantastic experience: I highly recommend Dr. Phil, he is the most tentative and patient dentist! I used to dread going to the dentist, but now i enjoy it and make sure i floss my teeth everyday.
Thanks Mercy, we really appreciate the kind words :)
Fantastic experience: Would highly recommend Dr. Phil! I told him how anxious I was, and he made sure to be extra slow and gentle! All of the staff are super friendly and welcoming!
Thank you so much for the lovely review :)
Fantastic experience: i used to be someone who feared going to the dentist but never again! I've been treated by every doctor at this clinic and each of them are incredible, welcoming and informative - and all the assistants and support staff are the same! i now travel from close to the city to come here and would absolutely recommend this practice to everyone in melbourne. dr phil helped me start my adult braces journey and i cannot thank him enough :)
Thank you so much for the great feedback Suzie, we really appreciate it!
Fantastic experience: Dr Michael Farnworth is a brilliant dentist, I am so grateful to have been recommended him. He is extremely experienced, and always friendly. Unbelievably I now enjoy my dental checkups thanks to him!
Thank you so much for the kind words Catherine :)
Fantastic experience: I've been going to this dentist for awhile and really enjoy the experience the staff are so down to earth and really take care in what they do
Thank you for your kind review Ricky :)
Fantastic experience: Great service!
Thanks Carol :)
Fantastic experience: Highly recommend! Dr Phil is very good and took the time to explain treatment options and pricing before proceeding with dental work. Glad to have found our new family dentist!
We really appreciate the kind words and we look forward to being your family dentist :)
Fantastic experience: I hadn't been to the dentist in years and was very nervous. Dr Phil and the Whitehorse Smile Care Dental Clinic team went above and beyond to make my experience positive. I would recommed this dental clinic 10/10.
Thanks Steph, so glad we could help make your dental visits more pleasant :)
Fantastic experience: I visited the clinic recently and saw Dr Stacey. She was very knowledgeable and efficient. This was my first clean/check up for a while and had to get an X-Ray; Stacey was very friendly and explained everything step by step.
Thanks Andrew, we appreciate the lovely review :)
Fantastic experience: Phil Is an amazing dentist, very friendly and professional
Thanks Nick, we really appreciate the kind words :)
Fantastic experience: Would definitely recommend this clinic. Dr Phil and his staff are very friendly, thorough and responsive.
Thanks for the kind review :)
Fantastic experience: Dr Phil is such a gentle dentist. You will barely feel the needle and he talks you through the entire process. What a great experience for someone who usually fears the dentist. All the staff were friendly and efficient
Thanks Bec! We're glad we can help make the experience more comfortable :)
Fantastic experience: Not often you get excited about your dental visits but I can honestly say Dr Phil and the staff at Whitehorse Smile Care are brilliant! Dr Phil was caring, extremely easy to deal with and took the time to explain all my options... I can genuinely say going to the dentist was enjoyable which is priceless with 3 impressionable children in tow!!
Thanks Jodie, glad we were able to make your experience more comfortable :)
Fantastic experience: Highly recommend! Dr. Phil is very thorough and provides excellent patient care.
Thanks for the kind words Dan :)
Fantastic experience: Would highly recommend this Dentist, very knowledgeable about teeth, very friendly, great with kids and very reasonable price.
Thanks Jess, we appreciate the kind words :)
Fantastic experience: Dr Phil is outstanding. He and his staff made my experience stress free. I have complete confidence in both Dr Phil and Dr Farnsworth for my and my children's dental health. Extractions can be frightening, but I was at total ease. Cannot recommend more highly. Thank you all for helping me, educating me, (gum disease) and assisting me to heal. Thank You.
Thanks for the kind words Traci :)
Fantastic experience: Phil was recommended to me by my friend and he doesn't disappoint. Phil gave me a thorough checkup and routine dental clean. I felt the dental clean was thorough as Phil took his time, compared to my previous experience at franchise dental practice where the clean seems like a rush job. thank you for the great work and see you again at my next checkup.
Thanks Thant, we really appreciate the kind words.
Fantastic experience: Dr. Phil made our visit very welcoming. Super friendly and made the process not intimidating at all. True professional and reasonable prices.
Thanks for the kind review :)
Fantastic experience: So glad to have found this dental clinic! Dr Phil was extremely reassuring and thorough in his explanations when addressing my concerns. He was patient, and would pause to check if I was alright during the cleaning. Would highly recommend Whitehorse Smile Care for a pleasant visit to the dentist!
Thanks for the kind review Michelle, we really appreciate it :)
Fantastic experience: Nothing but nice things to say about this practice. Dr Phil eased all of my dental anxiety I have had since childhood. I travel 45 mins just to go and see these guys after a friend recommended them. Can not thank them enough for their amazing service
Thanks for the kind review Mayank :)
Fantastic experience: I highly recommend Dr Phil Fulia for anyone seeking a kind, gentle and highly skilled dentist. He takes the time to thoroughly explain what treatment options are available and allows you to make an informed decision on your treatment. I drive nearly an hour to see Dr Fulia and don't plan on changing that anytime soon. The staff are also very friendly and highly skilled. Looking forward to my next visit!
Thanks Jacinta, we really appreciate the kind review :)
Fantastic experience: Awesome dentist, kind and understanding. He was honest and price is reasonable. He sorted out my tooth ache and cleaned very thoroughly. Shop was clean and modern.
Thanks for the kind review :)
Fantastic experience: Highly recommended Dr Phil. Very professional and caring.
Thanks for the positive feedback Francisca :)
Fantastic experience: WOW, What a great local Dentist, I have been to a lot of Dentist's in 54 years and Dr Phil and his team are excellent. Dr Phil explained everything so I could understand what I needed done. The dentist work performed was pain free and done without any fuss - you dont get this type of service very often.
Thanks David, we really appreciate the kind feedback :)
Fantastic experience: I’m not a person who often provides reviews. But in the past few years, my visits to Dr. Fulia for cleaning, treatment and X-rays were informative and educational. I have also never had to wait long periods before my scheduled appointments. A big tick in my box for patient care. In contrast to the past few dentists I’ve visited, especially “preferred dentist groups” for my private health, whom treated myself like one in a hundred. Where I was rushed out the door with a speedy clean / diagnostic. Any questions on costs were usually treated in contempt.
Thanks Matthew, we're so pleased we've been able to create a positive experience for you :)
Fantastic experience: A very professional and friendly clinic. Dr. Phil provided utmost care and treatment to myself and family. Highly recommended
Thanks Andrew, we really appreciate the kind words :)
Fantastic experience: I had my first appointment with Dr. Phil last week and was impressed with his professionalism and care. He explained everything to me in a clear way and was very patient. Staff were great too! Highly recommend
Thanks Lincoln, we appreciate the positive feedback :)
Fantastic experience: just had my first experience at Whitehorse Smile Care and without a doubt I will be back! I live in Caufield and went here by my sister's recommendation and I am so thankful that I did! I am never going anywhere else. Never knew that I could not only have a filling without anaesthetic, but that I did not even remotely need one. The nurse was really sweet and helped relax me. The dentist was so gentle and thorough! cannot recommend here enough :)
Thanks for the kind words Lucy :)
Fantastic experience: Best dental experience I have ever had. Dr Phil is a gun! He is friendly, thorough, explains everything in a way that is easy to understand and takes the fear out of visiting the dentist. I recommend very highly.
Thanks for the kind review Tim :)
Fantastic experience: Have seen a few dentists but the dentist here is very honest and gentle. Also a plus that the injections don’t hurt.
Thanks for the positive feedback Farid :)
Fantastic experience: I would highly recommend Whitehorse clinic. Dr Stacey was professional and explained the procedure clearly. The staff was really friendly.
Thanks Ammar, we really appreciate the kind words :)
Fantastic experience: Dr Stacey is extremely knowledgable, passionate and kind! The nurses are also very skilled and friendly! I would highly recommend this wonderful practice without any hesitation!
Thanks for the positive review Frida :)
Fantastic experience: The dentists in Whitehorse Smile Care are smart and patient. They always explain the procedure and are ready to answer any questions that I have.
Thanks Loretta, we appreciate the kind words :)
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