healthAbility

Negative experience: Rang, I was in a queue(eltham service), then someone picked up, I could hear only the noisy background, then I was put on hold with music -on and off, when it was off, the noisy background continued... that is a good role model that everyone could learn from this dismissive way, and it is smart.

Positive experience: Allied Health Professionals are helpful

Fantastic experience: The administration staff, dental nurse and dentist, Dr Alwan were all compassionate, professional and incredibly accommodating. I would highly recommend Health Ability Eltham. Many thanks for fitting me in at the last minute.

Negative experience: Unfortunately, all dental experts are learning and do not have complete experience. I do not recommend them at all. I had 3 children’s teeth done there and they ruined their teeth. I went to a private dentist and was shocked at how he did this to children’s teeth. He said to me, “Are you sure he is a doctor who did this?” I am very sad.

Fantastic experience: I recommend this place im going there for dentist and counselling they help me a lot

Negative experience: They pull out one of my teeth and after eight days still I suffer a lot of Pain They didn’t know what they’re doing. Definitely, I don’t recommend them to anybody.

Fantastic experience: Attend dentist today very happy. Their professionalism, work I cannot fault under cut previous dentist I've attended in past.

Fantastic experience: Had a good experience at eltham clinic, I was seen by one of the private dentists Cleeta, super friendly, informative and did a great dental job, reception were also very welcoming !

Fantastic experience: I highly recommend Eltham Dental at healthability. I saw Lena and she was very friendly and did a thorough clean and check up.

Negative experience: DO NOT USE THIS COMPANY, firstly they take 30% of the funding instead of the 15% of other companies, then they take 4-5 weeks to pay the support workers or cleaners. They are all nice until you're signed up with them then they are hopeless and are apparently struggling financially which makes sense about their INABILITY to manage funds.

Fantastic experience: Highly recommend booking a dental checkup with Dr Lina. As a health professional myself I was very impressed when I went in for my recent checkup and clean. She was very efficient and informative

Fantastic experience: Very happy with the dental service here. The reception team are very friendly and helpful. The dentists are professional, caring and careful to ensure I'm always feeling comfortable.

Negative experience: I have been a customer of HealthAbility for quite some years now and have had no reason to complain until my most recent experience. I had a regular check-up last September (from memory) which included a scan that indicated one of my teeth had an infection and required root canal surgery. Healthability postponed the appointment two or three times and I postponed once (due to a clash) so I only presented for surgery a couple of weeks ago. There were some relatively minor issues during my treatment such as being advised at the start that one of the risks of the surgery was that one of the tools might break in my mouth, and also the fact that I had to lie motionless in the chair for over an hour without the opportunity to speak, drink, flush my mouth, move to a more comfortable position or go to the toilet. The main issue, however, came after the procedure (which was ultimately unsuccessful) when I was told my tooth was compromised and had to be pulled. The dentist was unable to explain why a functional tooth that had never been painful (and still hasn't) needed to be pulled. I told the dentist that I already had had three teeth pulled and I did not want dentures. The dentist checked my mouth and agreed that indeed three teeth had been pulled, but they were unable to answer my question and instead referred my to root canal surgeons at the Dental Hospital, telling me that the dental hospital might not consider my case serious enough to treat me (which proved to be true when I received a letter to that effect a few days later). Shortly after this experience I rang healthAbility and asked to speak to the senior dentist who had not only come in to check on the work being done on my tooth but actually took over the surgery at least once. (I wanted to find out why a functional painless tooth had to be removed.) I was told by the receptionist that the dentist in question was not around at the moment but they would call me back. The call never came. After some days I emailed the CEO of healthAbility and asked them to clarify my situation. They have never replied. I feel that by failing to give me adequate information they have breached their duty of care, and this is quite contrary to the upbeat way that they advertise their services. Moreover, while they were prepared to pull my tooth and in fact filled the tooth with a "temporary filling", they were unable or unwilling to tell me what a temporary filling is. Is it a filling that would only last for a few weeks until the tooth was pulled, or a few months? If it is only meant to last weeks or months why was I given it before I had a chance to agree or disagree about my tooth being pulled? I believe healthAbilty owe me answers to these questions and that they owe me an apology for failing to provide the answers. I am reluctant to ever use their services again. All this reminds me of the experience that my father had when I grew up in Montmorency. In the 1960s, when dental equipment was way less advanced, he was experiencing pain in his mouth and our local dentist pulled almost every one of his teeth out, one a time, before pulling the tooth that caused the pain.

Negative experience: Not impressed with dental services at HealthAbility Eltham as filling I had done started to crack (had a crack between filling and tooth) and had to have this fixed elsewhere. I am not sure if this is due to very poor workmanship or products or both. Initially, I had gone back and told them it hurts and was just told that it was sensitivity by said Dentist, this was wrong. I had to have two fillings re-done elsewhere as both fillings caused me pain (done same time) and nearly lost the tooth that had cracked. My teeth were thankfully saved and I am glad I changed when I did or I would probably have lost the tooth. Said dentist at Eltham had noted that one of the fillings needed doing previous appointment, but obviously didn't act on it quick enough, thought it could wait till next time and "was deeper than she thought". Appointments were always rushed. After I changed dental practices, another filling was found and filled by new dentists on top of ones needing re-doing. At least one filling my child had done by dentist/s at HealthAbility didn't seem to last long either and had to be re-done elsewhere, daughter did end up loosing a tooth causing her anxiety. I had always gone to HealthAbility Eltham because I thought they were good with the children (through school program) and it would be good for all the family to go to same place. However, will not be back!

Fantastic experience: Navigating the world of Home Care Packages for a novice can be confusing and convoluted so I was so lucky to find Healthability. I first made contact with them about 2 years ago now to help manage care for my father and from the get go they have always been professional, kind, caring and extremely easy to deal with. I'd like to mention Peter in particular who manages Dad's package, he has been an absolute pleasure to work with, nothing is too much trouble for him, he is unbelievably patient and helpful. I honestly would have been lost without his help and assistance especially as my Dad is moving into my high care needs with his Dementia. I would HIGHLY recommend Healthabilty to anyone looking for an organisation to manage their or a loved ones HCP package, they are exemplary and I would give them 6 stars if I could. Thank you all so much again .

Fantastic experience: As a long time user of services and participant in their programs I can thoroughly recommend HealthAbility as an organisation I would respectfully urge people to acquaint themselves with broad range of services they offer

Fantastic experience: I have always been well looked after here for many years. Blessed to have this level of care for public dental.

Fantastic experience: Jordi is an amazing podiatrist. He is friendly and professional.

Fantastic experience: Excellent telephone interaction today.

Fantastic experience: Absolutely fantastic service from the ladies at reception to the dental nurses and the dentist themselves I couldn’t be happier thanks you all

Negative experience: Knowingly admits that "many patient records get lost completely" when forwarding referrals to Royal Dental Hospital but absolutely refuse to follow up. Patients wait unknowingly and nothing will EVER HAPPEN. They literally don't care, can't be bothered googling ("we only have an email address") and calling to set up a MEETING to plan to fix the problem, instead complaining it's someone else's "fault" when how could RDH know the records aren't being received unless these folks TALK TO THEM, figure it out (probably IT to IT people) and FIX IT. My partner's friend had a woman she knew die two weeks ago in her forties from a tooth that made her turn septic. It can happen and will happen! Pure **negligence** to know there's a problem, but not inform patients to follow up that their records made it through, since they apparently are too incompetent to do that themselves. Obviously, the Royal Dental Hospital doesn't have dozens of IT systems for patient records, I suspect there may be two or three, but what do I know I'm just a patient? But I do know RDH searched all of their systems multiple ways for my referral from healthABILITY (lol name) and found nothing. NOTHING. Back over a year ago I had verbal confirmation from their senior dentist twice and a week or so later from reception that YES MY RECORDS were sent to RDH, but RDH does not have anything, nothing was received. The senders healthABILITY are FULLY at fault if they aren't received as logically they're the only ones that know they exist and can possibly check! It's not RDH fault. It's healthABILITY. I only got in to RDH because my GP wrote a letter. Then I had to BEG healthABILITY through multiple people to get MY OWN DENTAL RECORDS. What are these people hiding? Why won't they fix the problem they admit they have with critical care patients being "lost"? These aren't pieces of paper it's electronic so clearly they're not "lost". There's a data mismatch which CAN BE FIXED SO FIX IT. TALK TO RDH!!! Edit: Got my healthABILITY records finally, healthABILITY completely and fully butchered the spelling of my name to the point where the data would never, ever match. So it IS 100% their fault that "RDH lost my records". Knew it was, and it is. Comically bad spelling given it should have been written off my Medicare Card. Thanks for wasting everyone's time!

Fantastic experience: People focus

Fantastic experience: Lawrence and Sharimista are a great team. So efficient and friendly, my sons enjoyed the visit. A positive experience. Free parking underneath is also very convenient. Thank you

Positive experience: i would like to thank both Monisha and Sharmista for there professional service and there care to reach the best result Thankyou Enrico Di Fabio

Fantastic experience: Wonderful Dental service. The staff were so kind, friendly and helpful from reception to the dental nurse to the dentist. I was seen quickly for an urgent repair. Very grateful for their skill and kindness.

Positive experience: I find reception staff always unfriendly but the health professionals are excellent

Negative experience: Had an emergency root canal procedure done due to pain in my premolar. The staff was nice and I did not have to wait. I was informed that it was a temporary fix and that I'd need to visit again to complete the procedure however the remaining procedure could wait and wasn't urgent. However, that wasn't the case and what disappoints me the most is that the procedure made matters worse and my previously moderate pain became severe. I was screaming in pain and had to be on anti biotics and painkillers for days before I could see another dentist because of the snap lockdown in Melbourne. Finally saw a recommended dentist who told me that the procedure wasn't done correctly as 1 canal was left untouched which caused infection and made matters worse.

Fantastic experience: Highly recommended I lost a cap/filling i had done about 23 years ago due to an accident. With worries about further damage and it being a front tooth they got me start in. I had the chipped tooth fixed within the hour. The lady I had was amazing, Im so scared of the dentist but she was so careful a gentle I had the hole thing done with no needles, it looks amazing and I'm now not so scard of the dentist. So a big thank you to the team that works here. I appreciate what u do.

Fantastic experience: Great service. My family all go to Healthy Bite in Eltham. They are wonderful with our school aged daughter's and with us aswell. I recently went thinking I would need to get a tooth removed, they fixed it no problems at a very reasonable price aswell. We would certainly recommend Healthy Bite Dental at Eltham to anyone especially families.

Fantastic experience: Marjan is the best dentist I have ever had treatment from!! No stress, calm, capable and professional.

Fantastic experience: I hadn't been to the dentist in quite a few years and always got very nervous. The dentist (Dr Cleeta ) I had was so caring and understanding of my needs. It made me feel very comfortable. Highly recommend.

Fantastic experience: Have been going to these guys for years. They also have done my wife and kids too. Excellent care. Highly recommended.

Fantastic experience: Everything in one place

Fantastic experience: Great staff

Negative experience: Are the dentist's here trainees? Geez a bit rough. Had to go get a filling filed down elsewhere cause it was too high causing an out of whack bite. Getting an appointment is near impossible too.

Fantastic experience: Efficient & friendly

Positive experience: Parking is lousy. Staff are friendly and helpful.

Positive experience: Very nice facility.

Fantastic experience: I have been to a number of the seminars for parents held every few months. They are always really enjoyable and informative - I’ve walked out with a new technique or idea every time that has been implemented with great results. The seminars cover a range of parenting topics and well worth attending for some up to date (and just straight up practical!) advice.

Fantastic experience: Great Facility!

Positive experience: Great community service!

Fantastic experience: Friendly helpful staff. Appointments are on time. I have used various departments of this service for a number of years & am very impressed.

Negative experience: British woman did filling, it broke off a month later. Would not recommend this dentist

Fantastic experience: Great to go to and enjoy company of the men and women

Fantastic experience: Dentist Marjan Ardebili is not only a brilliant Dentist but a true artist. She gave me back my smile. I had two broken teeth at the front and with patience and care she restored them to perfect natural looking teeth. Thank you so much! I'm a new man who's not afraid to smile now.

Fantastic experience: Warm welcoming staff . Useful support for all your health needs, including aged care and mental health.

Fantastic experience: Caring, professional team especially for people with ongoing dental treatment.

Fantastic experience: Community service that is available and affordable.

Fantastic experience: I had a check up, clean and x-rays a few days ago at another dentist. That cost me over $300. The dentist recommended a treatment plan of a couple of fillings and a crown that was estimated at about $3000. Too much - we don't have Extras Cover. A healthy community and society requires less disparity in incomes than we currently have. Checked with Healthy Bite Dental, which is part of the Nillumbik Community Health Service, and their fees are much lower. Also, the reception staff are lovely! I haven't been for my appointment yet, but I'm confident I'll be happy.

Fantastic experience: Great integrated helth service

Fantastic experience: Wonderful, professional dental team. I hadn't been to the dentist for some years and was a little bit nervous about my check up. Dentist Marjan was so friendly and gentle, she really put me at ease. Highly recommend Healthy Bite dental, especially for nervous nellies like me!

Fantastic experience: nothing wrong with the service I receive very happy the staff could not be any helpful cheers

Positive experience: I brought my children in for a free examination and then was able to book myself in for a clean using my private insurance. Parking could be easier but otherwise I'm happy.

Fantastic experience: Thanks to Amy, Amanda and John at the new Nillumbik Dental service. Amy provided accurate information about my dental needs and was able to book me in for an appointment in only 2 days. Amanda at dental reception was very welcoming and was expecting me which made me feel like I was in safe hands. John the dentist was fantastic and did a great job on my crown. I also got a good quote on future veneers which I am considering.

Negative experience: This place is chaotic; staff morale is non existent and there are staff leaving every week. What the hell is going on here?! I feel sorry for the staff who work here, but I won't be using services from here again.