Dentist Mona Vale - The Smile Doctor
Information about Dentist Mona Vale - The Smile Doctor
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: 8h-12h
The Best Dentist in Mona Vale
Welcome to the Smile Doctor. We specialise in going the extra mile for our patients. Our team are extensively trained, highly skilled, caring people who you can talk to. We have all the equipment and comfort aids to make getting the right dental care easy for you.
We provide a world-leading standard of preventive care because we think best dentistry, is no dentistry! Giving kids the best headstart for kids in life. Giving adults reduced lifetime costs and better standards of dental health.
Now open Saturdays by appointment only.
Dentists:
Dr Malcolm Cooke
Dr Michael Salloum
Oral Health Therapist
Roza Batrounian
Hygienist
Stella Bassos
Our comment from Top Dentistas about Dentist Mona Vale - The Smile Doctor:
The Smile Doctor in Mona Vale offers an exceptional dental experience, backed by a dedicated and professional team. Clients consistently praise the clinic for its warm and welcoming atmosphere, making each visit enjoyable, even for those who are typically anxious about dental procedures.
Some key highlights of The Smile Doctor include:
- Expertise and Professionalism: The team, led by Dr. Malcolm Cooke, is recognized for their high level of skill and meticulous attention to detail. Patients report receiving quality care that exceeds their expectations.
- Exceptional Customer Service: From the receptionists to the dental hygienists, the staff are noted for being friendly, accommodating, and genuinely caring about patients' well-being.
- State-of-the-Art Technology: The clinic is well-equipped with the latest dental technology, ensuring patients receive the best care possible.
- Personalized Care: Every patient is treated with individualized attention, with thorough explanations and tailored treatment plans to meet their specific needs.
Many users report feeling reassured and valued during their visits, highlighting routine checks and treatments that contribute to long-term dental health. Overall, The Smile Doctor is highly recommended for anyone seeking quality dental care in a friendly environment.
Services and Treatments
Dentist Mona Vale - The Smile Doctor: Reviews
Fantastic experience: So pleased with my check up and clean, my teeth have been so well looked after and feeling cleaner and healthier than ever. Thank you to the Smile Doctor team.
Hi Alineh, Thank you so much for your wonderful feedback. It's our greatest goal for our patients to leave feeling that their teeth are cleaner and healthier than ever, so your words mean a lot to us. I will be sure to pass your compliments to Grace and the rest of the team.
Fantastic experience: I recently had a tooth implant done by Dr. Michael and I cannot speak highly enough of the experience. From start to finish, everything was handled with such professionalism, care, and precision. Michael was supported by his fantastic team—Hayley, Paris, and Bam—who made the entire process smooth and comfortable. The surgery itself went incredibly well. I was thoroughly looked after both before and after the procedure, and even received a follow-up check to see how I was feeling—which really meant a lot. As someone who’s always had a fear of dentists, I was nervous going in, especially knowing this was one of the more significant procedures you can have. But I can honestly say the experience was exceptional. The clinic is equipped with the latest technology, and Michael’s attention to detail and precision were truly impressive. I didn’t need stitches, and aside from the initial numbing, I felt absolutely no discomfort—it was easy to forget I had just undergone surgery. I highly recommend Michael and his team to anyone seeking not only outstanding dental work but a genuinely caring and professional environment. They’ve completely changed the way I feel about going to the dentist.
Thank you Lily for the amazing review! We're passionate about making dentistry as comfortable and positive as possible, and I'm so glad that came through during your visits.
Fantastic experience: Had a great experience at my appointment! Roza and Hayley were both incredibly kind and welcoming — we had a really good chat, which made the whole visit feel relaxed. The procedure itself was smooth and easy. Couldn’t ask for better care. Highly recommended!
Thank you so much Bowen for your kind words and 5-star review! We’re absolutely thrilled to hear you’ve been having such a positive experience at Smile Doctor. Your feedback truly means the world to us and we’re so glad we could make your visit a great one. We look forward to seeing you again soon!
Warm regards,
Roza
Fantastic experience: Really happy finding these guys after I moved down from the G.C. The teams are ultra friendly and there is obviously a HUGE focus on customer service and oral education. Highly Recommend.
We appreciate your kind words and recommendation Gemma. Very glad you noticed our committment to making it the best possible experience.
Fantastic experience: Fantastic friendly patient care, recommended
Thank you for your recommendation Frits. We're glad to hear you had a great experience with us.
Fantastic experience: If I could give more stars I would! For the longest time I’ve had from bad experiences to worse with dentists and oral hygiene professionals until I visited the team at Smile Doctor. From the initial consultation and onward everyone is has been nothing but welcoming, informative and supportive. Thank you to Rosa, Michael, Bam and Hayley for all your amazing work!
Thank you Maugan for your 5⭐️ review! We're honoured to have helped turn your dental experiences around and make you feel at ease.
Fantastic experience: I love this place. Pia and the team are so good I wouldn’t trust my teeth with anybody else. I have been coming for 10+ years and I will never go elsewhere.
And we love seeing you and your family Freddy. Thank you for your trust in us.
Fantastic experience: I was initially apprehensive going to Smile Doctor as I wasn’t sure what to expect, or if they could really help me with my teeth. From the very first visit I felt reassured, listened to, and looked after. Michael was patient and kind and I didn’t ever feel pressured into having procedures done that I didn’t think I needed. He listened and made suggestions that would improve the overall look and function of my teeth. After always being embarrassed by my strange bite and crooked teeth I just wanted to be able to smile without being self conscious. It has taken several visits, but I am absolutely thrilled with the results. Not only do I have beautiful looking teeth, but I know that my gums and teeth are healthy and I have been given an ongoing plan to maintain my teeth for the future. I would never consider going to any other dentist. Michael and the whole team at Smile Doctor (Bam, Pia, Hayley) were always available to help at any time if I had any questions or concerns. I can’t thank Michael enough. He is an exceptional dentist and certainly very skilled. I can now smile with confidence. Thank you Smile Doctor.
We are all so thrilled and delighted that we could give you the beautiful smile to match the rest of you. Thank you Judy for taking the time to write this great review. I know Bam, Pia, Hayley, and all our staff are truly appreciative of your kind words and compliments. We're so glad you're now able to smile with confidence!
Fantastic experience: I have been going to the Smile Doctor for 20 years now, they have looked after and transformed my teeth from a young age and have always been such a supportive environment. I trust only them with my teeth and I plan to go here forever if I can! The team are so friendly and Dr Mal is a fantastic dentist. I would recommend the Smile Doctor to everyone, they will address any issues you have and get you 5 star results!
Tx Emily, just doing my job but so nice to be appreciated. !!
Fantastic experience: First of all, this review is well overdue. I’ve been seeing Stella for over fourteen years and couldn’t be happier with the service I receive. For the past four years, I’ve lived in Newcastle and still travelled down to Mona Vale to see her. It isn’t just the impeccable service that I receive or the fact that I know they’re using the latest in equipment. The reason I travel two hours each way is that, over the years, I’ve built up a relationship with Stella. I HATE going to the dentist, like many others, I had a phobia about ever setting foot in one, but whilst I still get nervous, I know by the time I leave, the weight of worry has lifted off my shoulders. Stella is very knowledgeable and well understanding of all of her patients needs and gets to know them on a personal level. Which is the reason why I keep coming back. If you’re looking for a new dentist, please give her a call. You won’t be disappointed.
Thank you so much for your loyalty over the years Michael. We agree—Stella is amazing! We're glad you've noticed our efforts and our technology to provide the best and most comfortable treatment possible. Thanks for your review!
Fantastic experience: I've been a patient here for a number of years and can say that the service is truly exceptional. If you're looking for the best in the business then look no further. The team at Smile Doctor are incredible and always go out of their way to make to sure you are comfortable and receive the best treatment.
Thanks for the 5 stars, Alex. We're thrilled to know that our desire to do that little bit extra is noticed.
Fantastic experience: Sooooo very happy with the care, consideration, and all round treatment from Malcolm and all the beautiful ladies in my journey to a great smile !! #happinessis #smiledoctor #greatfind #highlyrecommend
We are happy to hear about your great smile journey with us! Thank you for the kind words, Lynne.
Fantastic experience: When I contacted Dr Malcolm’s office I was upset and in pain having had a previous dentist from an “insurance” company freak out over my decayed impacted tooth (high up at the back). She repacked my tooth left the decay and the pain and said rebook with someone else. I felt abandoned and in shock. I was further told on the way out the door… “no dentist can fix that! The tooth has to be taken out.” But then I found Malcolm… he was fully booked but made time… He numbed all my pain! He spent hours helping me, and he DID THE IMPOSSIBLE! He saved my tooth! With a root canal that was virtually painless! I felt relaxed and cared for. He has a massive heart! And that man has insane skill. I can’t recommend him more highly… thank you Malcolm
We are committed to preserving your pearly whites until the very end. I'm thrilled that we were able to salvage a tooth that you would have otherwise lost. Thank you, April, for sharing your positive experience.
Fantastic experience: The best service you can find, especially with Stella and Pia.
Hi Gianmarco, we're so glad to hear that you had a great experience with Stella and Pia! Thanks for choosing The Smile Doctor.
Fantastic experience: Professionalism with the right amount of friendly banter. Thoroughly recommend Malcolm & the team for honest advice.
Thank you for recommending us, Angela! We appreciate your feedback and are glad you've been having a positive experience with us.
Fantastic experience: I recently visited Smile Doctor for a checkup & clean. I couldn't be happier with the experience! From the moment I walked in, the entire team greeted me with warm smiles & made me feel right at home. The receptionist, Sherelle was efficient and helpful, and I didn't have to wait long before being seen. I was seen by Roza who was assisted by Pia who were nothing short of amazing! Roza was not only thorough in her cleaning but also took the time to educate me on proper oral hygiene practices & provided invaluable tips. Her expertise and gentle approach immediately put me at ease. Overall, I left Smile Doctor feeling incredibly satisfied and grateful for the exceptional service I received. I highly recommend this clinic to anyone in need of dental care. Thank you to the entire team for making my visit such a positive and pleasant experience!
Thank you for sharing your feedback, Harry. We're always happy to hear that our patients are happy with the care they receive. We pride ourselves on going above and beyond for our patients, and we're glad to know that you've noticed the little things that make a difference.
Fantastic experience: I had an exceptional experience at the Smile Doctor. Roza provided a thorough cleaning and a gentle hand, whilst also educating on oral health techniques. Pia and Paris were very welcoming to the clinic and helpful throughout the appointment. Thank you to the team!
We appreciate the 5 stars Ishkhan. Thank you for your kind words about Roza, Pia, and Paris. Hope you’re enjoying using your new toothbrush and we look forward to seeing you at your next appointment.
Fantastic experience: If you are looking for an exceptional dental practice on the northern beaches, the Smile Doctor in Mona Vale is the practice to go to. Malcolm is an amazingly skilled dentist, the hygienists (Stella and Rosa) are outstanding and all the staff are very caring and professional. I'm very grateful to have found Malcolm and his team who have helped me overcome my dental phobia. I now actually like going to the dentist. Thank you so much Malcolm and your amazing team.
Hi Karen, we appreciate the review and recommendation. We’re glad we could help you feel comfortable at our practice. Thank you for your kind words.
Fantastic experience: I've been a loyal patient of SmileDoctor for the past six years, and I recently underwent a veneer procedure that exceeded all my expectations. The attention to detail and commitment to quality are evident in the natural appearance of my new teeth. Not a single person has doubted if they are natural (which I like), and I've encountered zero issues since. I highly recommend SmileDoctor not only for exceptional cosmetic procedures like mine but also for their outstanding hygienist team. Surprisingly, I now find joy in getting my teeth cleaned – a testament to their expertise and dedication to delivering what I believe is the best dental experience in Sydney (I’ve tried a few..). I highly recommend SmileDoctor if you're seeking top-notch dental care in Sydney. Nick
Thank you Nick. I'm glad those little extras we do make a difference. The team will really appreciate the compliments.
Fantastic experience: I have just had amazing results from my injections for my clenching jaw. The results were so fast - no more clenching and less frowning (so I'm told). Procedure was fast , not painful at all . Micheal, Pia amd Hayley made is so stress free . Highly recommended. Thanks so much , here is to less headaches as well .
This is just the beginning Sal. It's still early days and you should notice even more relaxation over the next week or so. Thank you for the 5 stars.
Michael
Fantastic experience: The team at Smile Doctor are incredible. The veneers I have had done are amazing and exactly what I wanted. Malcolm kept me well informed of the whole process, and it was all done with upmost professionalism and care. Highly recommend the team.
We agree M, they're looking great and so natural. The team appreciates the kind words and your recommendation. Thanks, Michael
Fantastic experience: When you get your wisdom teeth removed, you hear of all the horror stories and how painful it is. After putting off getting all my wisdom teeth out, I nervously booked in and was shocked at how easy, painless and manageable it really was! Malcolm, Pia and the whole Smile Doctor team look after you with such personalised care. From the appointment the day before, to the take home pack with everything you might need post removal - I knew I was in safe hands. I cannot recommend Malcolm, Pia and the team at Smile Doctor more! If I had known getting my wisdom teeth removed would be like this.... I would have had them removed sooner!
Thank you for the great review, Grace. Wisdom teeth removal is never a treatment patients look forward to. I'm glad you noticed the teams efforts to make it as smooth and comfy as possible.
Fantastic experience: Roza and Michael were fantastic with their treatments. They treated me with utmost respect, took their time with the procedure and explained everything in full detail with a lot of patience. Bam and Hailey were very friendly and inviting also. I actually look forward to revisiting the dentists for my 6 month check up!
Hi, Daniel. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I don’t even know where to begin. These people are the best in the business. After having the worst dental years of my life in Newport I finally found Malcom and his team. Let me tell you, the dentist in Newport ruined my teeth. They gave me wrong diagnoses and did dental work that I didn’t need. This review is to tell you MaL is a saviour. He and his team Pia and Hayley go ABOVE AND BEYOND for you. They are thorough perfectionist , pain free , and so lovely . They have the best sense of humour which makes you instantly relaxed as you walk in. Sherelle on the desk will do anything she can to make the appointment work for you. I cannot recommend Mal enough . Everyone needs these guys in their life. In my opinion 5 stars isn’t enough .
Hi, Emily. Wow, thank you for the incredible review. We put in a lot of work and training to ensure the best for all our patients. We appreciate the review and recommendation.
Fantastic experience: Fantastic Dental practise, the best I’ve ever experienced
Hi, Justin. Thank you so much for leaving us a stellar review!
Fantastic experience: The Smile Doctor team were extremely professional, accommodating and thorough. During my checkup and clean the team were informative and walked me through each step during treatment. They really care about their patient’s dental wellbeing!
Thank you for your kind words, Michelle! Michael and I are thrilled to hear that you had a positive first experience with us.
Regards,
Roza
Fantastic experience: Smile Doctor truly lives up to its name as the center for exceptional dentistry! I used to see Malcolm for examinations and saw Michael for the first time today. Both dentists are so thorough with check ups and the hygienists are so thorough with their cleans. It just felt very personalized and the staff provide a very warm and comfortable atmosphere. Highly recommended for top-notch dental care in a welcoming environment. The team at Smile Doctor has my full trust and loyalty!
Thank you so much Em for your glowing review! We're thrilled to hear that you've had positive experiences with us. Providing personalized and comprehensive care in a warm and comfortable atmosphere is always our top priority. Thank you for the recommendation.
Fantastic experience: I’ve had a really positive experience overall in my many years (most of my life) receiving dental and orthodontic care at Smile Doctor - but most recently in removal of all 4 of my wisdom teeth. The pre and post-op care instructions were extremely thorough but easy to follow, aiding in a very successful and painless healing process for me over the last 9 days. I was made fully aware of every possibility for during and after surgery and things were not “sugar coated” which I definitely always look for in a healthcare professional. I’d rather be a bit nervous beforehand than not be prepared for what could come after! I opted for an oral sedative and local anaesthetic only, so I do have full memory of the surgery and it is safe to say, as usual, Dr Malcolm Cooke and his amazing team did a wonderful job checking in on me and making the whole thing feel like a breeze! I had very little pain at all aside from a dull ache for only the first few days. I even let my pain medication lapse for a short time on the second day due to curiosity of my pain level and it was fully manageable without, just more comfortable with it! You can’t put a price on being able to put your full trust in your dentist, and I know I can always feel safe and well cared for by everyone at Smile Doctor so thank you and I’ll see you again in 6 months for my regular clean!
Alex, wow, thankyou !
All those little extras we add before & after have made a difference for you.
Nice to hear & very pleased.
Wisdom teeth aren’t ever fun, but at least we’ve made it the best possible outcome instead of the horror stories.
Thanks again, really nice for my whole team to be appreciated like that.
Malcolm
Fantastic experience: Pleasant atmosphere, friendly and caring, meticulous in their work.
Andrew, tx for this & also your direct compliments to Pia earlier. It can be a tough job managing nervous people all day and being appreciated from time to time means a lot
Fantastic experience: EXCEPTIONAL dentistry service from the very beginning. All the staff are amazingly attentive, and leave you feeling like you really matter. 3 of my adult children also go here & have all remarked something similar. Stella the dental hygienist is absolutely amazing & has an incredibly engaging manner that makes you feel like family … Malcolm the dentist is extremely skilful & talented in his vision & art of delivering a beautiful smile, and is kind & gentle. I had never before considered any kind of orthodontics for myself - didn’t need much done at all & yet with some gentle encouragement to consider Invisalign, I was stunned to find that this was probably the best self care decision I have ever made for myself. I am now very frequently remarked on my smile, and it has really boosted my self confidence. I am forever grateful. I used to fear each visit to the Dentist - not anymore - i genuinely look forward to each visit here. Beautiful, warm & welcoming staff, rooms that are serene & immaculate. Incredible & very professional dentistry practice. You will not regret it!
Narelle, what a lovely compliment. Thankyou. I’m honoured you could take “that leap of faith” with me & so happy for you now. Very rewarding !
And BTW, I only keep team members who DO care. ! I’m not perfect but as a team, we hope to get close.
Fantastic experience: Malcolm, Pia, Cherrelle and the rest of the team did such a great job for me all within a day and before a 3 week trip overseas. I couldn't thank them enough and look forward to seeing them for all my dental needs in the future. Thanks again Mal and team.
Thankyou so much Shay for taking the effort to post this. Nice to have our efforts appreciated ! Worth it to see your smile to leave !
Negative experience: Deeply disappointed on how this establishment perform procedures on me without getting my consent and charged me over $200.00 under pretence to see me for free consultation. Beware.
Jeannie,
To judge our error on a public forum after ignoring 6 attempts from us to contact you is pretty tough. Just one reply would have sorted this ! You clearly got our e mails !!! .
You are right, I did promise you no fee & this has now been corrected. My error. My staff were not aware of that & were doing their job seeking payment.
I have already apologised for this personally for causing any distress and I’ll say sorry here again, I know you are going through a difficult time.
Hope everything is going okay with your family, best wishes.
Malcolm
Negative experience: My connection with this place was disgraceful, humiliating and downright rude. I approached them in connection with my dentures. I was told that a $450 Charge for consultation which I queried. The response from 'Malcolm' was rude and stank of high society. He suggested that I had done my dentures on the cheap and got what I deserved. I did not do it cheaply for the record. Following my response he retracted and suggested an initial chat . I never got a response on a time or how to move forward. My advice is..unless you like paying high rates..do not go anywhere near this rude and offensive dentist.
Steve, we were clearly at odds. I hope you found someone to solve your problem in a manner that suited you. I choose to give every new patient an hour of my time so things are covered comprehensively but I respect that isn't for everyone. You weren't forced to pay anything. Finally, I did take the effort to send you a phone number of a denture mechanic that may have been able to help you. It's hard with text sometimes and if you found me rude, I'll apologise here, a second time.
Fantastic experience: Malcolm and the team at Smile Doctor have completely changed my view of dentists. I’ve never enjoyed going to other dentists in the past, and typically avoided them for years. With Smile Doctor, that’s all changed. The entire team are warm, welcoming, caring and professional and you really know that they are considering your full care. They take the time to really look at all aspects of your dental health, and then explain the best way forward to you. I’m genuinely looking forward to caring for my teeth more now and am regularly booked in for a visit to Smile Doctor and know that I am in very good hands. Thank you all
Tx Mark. Thats a great rap 4 days after having your wisdom tooth out !
Fantastic experience: My experience with Smile Doctor - Malcolm, Stella and their brilliant team has been incredible. I have never been proud of my teeth but Malcolm explained what we could do and how we could get there. My teeth were not a quick fix but I couldn't be happier with the finished result. I would highly recommend anyone looking to straighten teeth to go and see Malcolm and the team. The level of service is exceptional and you are always made to feel their top priority. I am so happy with the results and as a result, I cant stop smiling now. Thank you for improving my self confidence.
Tx Steph, it was a huge undertaking, a big step for you to take and its very rewarding to see the end result with you so happy. .. Malcolm
Fantastic experience: Over the past 12 months I have had several procedures in order to restore my teeth and gums to good health including the replacement of two crowns, removal of gum disease, two fillings and last but not least a wisdom tooth removal. From the bottom of my heart I want to thank you Mal, Stella and team for your care and ongoing commitment to excellence in your trade - I would and do recommend you to everyone : )
Thanks Jonathon, now I want to give you a hug !
Fantastic experience: Could not be happier with the results and service I received from the team at Smile Doctor. I walked in extremely nervous - I've always hated going to the dentist and had been avoiding going for some time - but the team were so welcoming, friendly, gentle and made me feel confident I would get the results I had always wanted, and they didn't disappoint. As someone who walked in hating their smile, I now can't stop smiling and love it. All of my fears and hates of going for regular check ups and cleans are now in the past and I now even look forward to catching up with Stella. Massive thanks to Malcolm, Stella and the whole team at Smile Doctor - highly recommend!
Thankyou so much for such a lovely compliment Allanah. The team are glowing today with that ! Makes me proud.
Fantastic experience: Couldn’t be more thrilled with my new pearly whites! Was a dream come true to fix my smile, and the team at Smile Doctor were just amazing. It was a real pleasure dealing with all the staff at this practice too. Highly recommend
Thankyou for the lovely compliment Claire, makes our efforts worthwhile !
Fantastic experience: Thankyou Malcolm and your team - always there when we need you - outstanding service and quality. Always a pleasure :)
Lovely compliment, thanks Anne !
Fantastic experience: Thank You Mal and your wonderful team :) I was quite nervous about coming in for 2 Implants and 1 extraction As always the process was very professional and very little pain. 1 week later and Im total pain free ! After 25 years going to the Smile Doctor I can tell you there the best and only way to go for you dental treatment on the northern beaches, Thanks again guys Garry Brokenshire
Thankyou Garry for the lovely compliments. Lovely to be able to impress you after even 25 years ! Thankyou. Noce to know all the teams efforts are not taken for granted.
Fantastic experience: Mal and the team are excellent. I’ve known Mal for a long time and the service is always pain and anxiety free and extremely caring.
Thankyou for the lovely compliment including my team and thankyou for taking the effort to write Pete
Fantastic experience: At The Smile doctor, and in particular Stella , my hygienist and Malcolm who is the core of the practice have been keeping my teeth in top condition in the most comfortable of environments. I am full of praise of the professional and caring personal sessions I have had here. I highly recommend the Smile Doctor!
Thankyou so much Marianne, such a lovely compliment.
Fantastic experience: Stella, Malcom and the whole team at smile doctor are absolutely brilliant. Professional, kind and caring. I can't speak highly enough of them. I've always been scared of any dental work, even having them cleaned as I have very nervy teeth, but not anymore thanks to them. My teeth have never been better. Id send everyone I care about to them, knowing they will be extremely satisfyed.
Thankyou Shona, it’s so nice to feel our efforts are appreciated like that
Fantastic experience: The team at Smile Doctor are so friendly and professional They really care! If you want the best in dental this is the place I have no hesitation in giving 5 stars Special thanks to Malcolm and Stella I love my smile!
Oh John thanks for the lovely recommendation.
Fantastic experience: I have been a client of The Smile Doctor for over 10 years and my daughter for the past 7 years. I highly recommend Malcolm and his team. It is a professional environment where you are made to feel comfortable during your treatment and all aspects of care are fully explained. The team behind Malcolm are nurturing with children and make the 6 monthly checkups a fun experience. I am very happy with the dental results my daughter has achieved on the correction of an under-bite and her ongoing treatments as her adult teeth come in. For high quality dental results that look natural then The Smile Doctor is the place to go.
Thankyou Kareena, appreciate all the team being complimented like that !
Fantastic experience: I found the staff at The Smile Doctor to always be very friendly. Dr Cooke always let me know what he was doing, gave clear instructions and I always knew what he wanted and felt comfortable in his care. I started off with a plate which I had for a year and then I went to Invisalign for two years which was good as I felt more comfortable in public then wearing braces and I now have perfectly straight teeth.
Hey Beau, thank you for the rap ! 3 years sounds like a lot but it was a huge challenge. You were so good with your plates we were able to avoid braces & that credit goes to you !
Fantastic experience: I moved to The Smile Doctor 8 years ago. My previous dentists were all competent, but uninspiring. The friendly and efficient team at The Smile Doctor are focussed on you, the Customer. The company invests in the best training and equipment. When you leave, you will know that you have had best of treament and care. They'll give you great information and you will certainly be made aware of what you should have done better - in my case flossing! Dentists are never cheap, but when I pay my bill, I'm confident that good treatment and great advice will minimise the number of future bills. That is what I want - fewer visits to the dentist!
Thankyou David, the team loved that. !
Fantastic experience: I have been going to The Smile Doctor since 2001 and have always received outstanding service from friendly staff with the latest technology.
Tx Ian for the compliment. Almost 20 years an no fillings or gum disease is a great score card ! Glad you like the modern toys but I think you'll agree it's the old fashioned values that count in the long run !
Fantastic experience: Malcolm and the team at Smiledoctor genuinely care about the health of my mouth, and me! It’s nice to find somewhere where you can truly trust their expert advice and leave actually understanding something I know very little about ... teeth. Will always recommend Malcolm and Stella if you are looking for excellent and personalised care on the Northern Beaches.
Tx heaps for the lovely compliment Luke
Fantastic experience: I have been going to Smile Doctor for 8 years. The experience is always consistent, professional and focuses me on what I need to do to keep my teeth healthy. Thank you team SD we appreciate the care
Thankyou Garry, lovely compliment. It’s our goal to save our patients costs & trauma by helping our patients stay on the preventive side of the practice like you instead of needing more treatment as they get older.
Fantastic experience: Great customer service would highly recommend. They do a great job.
Thanks Cam. !
Fantastic experience: Highly skilled,professional team. There is nowhere better for dental treatment!
Thankyou so much Anna. Maybe nowhere better on Sydney's Northern Beaches. ! I have learned from some wonderful Australian & international dentists who I consider my mentors
Fantastic experience: I'm 60. I experienced dozens of dentists at 3 continents. Because of some of them I needed probably extras to be done and repair + the age. Malcolm and the team of super smart, knowledgable, professional and dedicated staff (mostly most beautiful, gentle and dedicated girls) are excelling in every aspect of dental profession. Equiped with the latest state of the art equipment, software and mostly the knowledge to use it appropriately. I cannot write enough to praise their professionalism. I strongly recommend this practice to everybody I know. To people around me I say, I was lucky to discover The Smile Doctor as it needs to lucky to find good, friendly, smart with sense of humour dentist, dental technicians and hygienist.
Vlad, thanks so much. Dental teams don't get a lot of compliments so I'm humbled by that one. It means a lot to all of us.
Positive experience: Great and friendly service from the Smile Doctor team today!
Tx Mike.. but how can we improve to be your 5 star dentist ?
Fantastic experience: I have never felt so at ease with a dentist before! Malcolm and his team are unbelievably awesome and deliver amazing care and support even better great quality service. Having my smile revived I now have yearly appointments with perfect results consistently - this is new and amazing! Thank you Malcolm and your amazing team.
Hey Ryan, I appreciate you saying that.
Patching teeth is easy, getting someone back to dental health & only annual maintenance visit takes a lot of emotional conviction & effort. Thanks for the acknowledgement !
Fantastic experience: I have straight white teeth and it’s all because I had Invisalign at Smile Doctor. I didn’t have braces as a teenager and I didn’t want them in my thirties. Malcolm is an expert in his field and his staff are a reflection of that. If you want a smile to be proud of look no further than Smile Doctor.
Thankyou Troy. Bit of modern technology & encouragement and we’ve got you to where you wanted to be !
Fantastic experience: After visiting many dentists in the past who have just filled my teeth and sent me on my way with no information or assistance to upkeep a healthy mouth, it is so refreshing to have finally found the smile doctor. Malcolm takes great pride in his work, ensuring things are done properly and made to last, and his hygienist Stella is very informative and is so passionate about keeping perfect oral hygiene to complement the longevity of your treatment. Highly recommend!
Thankyou Cheri for spelling out the difference I try to make. Nice to be appreciated !
Fantastic experience: Dr. Patricia Vivaldi presents herself with integrity and professionalism! Truly recommend! Amazing services!
Tx Patricia !
Fantastic experience: Five star friendly service and professionalism from all the team. The family and I visit both Malcolm and Stella who always give 100% care factor and an informed consult. Stella's passion for dental hygiene is amazing! Highly recommend experiencing this team.
Thankyou Silvia, love the compliments for my team as well. Hard to find good, committed people these days so I value what they bring on top of my care
Fantastic experience: I have never experienced a dentist and a dentistry team of the same standard of professionalism, service and knowledge that Malcom and his team provided me when I visited Smile Doctor!
So nice for both my team and myself to get that sort of compliment, thankyou Annaliese.
Fantastic experience: From the moment I walked through the door at Smile Doctor I experienced customer service and care second to none. As someone who is terrified of needles, I was made to feel incredibly comfortable and in safe hands with Malcolm. Compliments to Lisa in particular who is extremely good at her job, friendly, relateable and extremely professional.
Tx Abbey. So good to have Lisa publically lauded for her efforts
Fantastic experience: I have been under the care of Malcolm and his team for over five years. I have had preventative care, whitening and also some cosmetic work. Every interaction I have had with Smile Doctor has been nothing less than excellent. There are a few reviews on here which in my opinion to not give a realistic impression of the actual service and care they provide.
David, many thanks for such a lovely and detailed compliment, makes our efforts worthwhile. Passing straight onto the team this morning !
Negative experience: Extremely rude staff. Rough dentist. Over priced. Avoid this butcher, oops I mean dentist
Dear "Claude"
I'm not perfect, but I just try to better for my patients every day.
Its tough job and I have chosen each of my staff because they really care about people.
So we are all pretty upset anyone would leave our practice feeling like you.
Have you actually attended the practice ? If so, would you mind providing your real name and a photo or contacting the practice so we can find out what we've done maybe remedy that ?
Its certainly a long way from the Smiledoctor experience we all strive to offer here.
Negative experience: Do yourself a favour and don’t give Malcolm money. Not only is he rough but extremely arrogant, rude and inappropriate. I’ve known he went through staff but I never knew he treated patients and staff like how I saw. And I’m sure you won’t find me in your database either *eye roll*
Dear Jacinta
Please contact the practice so I can at least refund your money if this has been your experience.
We’ve called all our Jacinta’s & can’t find you.
I am horrified if this is your experience of Smiledoctor & hope to get genuine feedback so no other patient suffers the same.
Fantastic experience: I had two implants done at this practice. Very happy with the results. They are better than my own teeth. friendly staff and processional service. Paul Hain Newport
Tx Paul.
Fantastic experience: Malcom and his staff at the smile doctor are incredible. They are very professional and his quality of work is unbeatable. Highly recommend his services.
Thanks for the lovely compliment Chelsea
Fantastic experience: After experiencing intense tooth pain one Friday morning, I rang the Smile Doctor and they managed to squeeze me in that afternoon and fix my horrid tooth ache. Thanks to Dr Malcolm Cooke, my weekend was spent pain free! The follow up appointments went smoothly and the staff are lovely. Highly recommend!!
Appreciate your public support Bec !
Fantastic experience: I am a very satisfied patient of Dr Malcolm Cook at the Smile Doctor and have been for over two decades. Even though it takes me an hour to travel to Mona Vale, I am happy to do so to have my teeth looked after by this meticulous and professional dentist and his great support team (Stella has been my dental hygienist for the last 8 years and she is the best I've ever had !). Every time I arrive for my appointments they are on time and treat me in an efficient, courteous and thoughtful manner. I recommend the Smile Doctor without reservation.
Tx Steve ! And yes, nice word for Stella who is the best hygienist yet at Smiledoctor !
Fantastic experience: My wife and I attend this practice and we are both highly satisfied with our results. This is a 5 star practice, with a 5 star Dentist and wonderful happy and caring staff. This is the practice if you are looking for the best possible outcome, for now and long term. Our results are truely brilliant !
Tx Steve from me and appreciate my team getting a plug, they really work hard & care a bit too much sometimes !
Negative experience: I can say i did NOT leave the smile doctor smiling, rude staff! My kids teeth hurt for hours as they did not warn my kids that the Minties™ would stick their teeth together and when whey tried to pull them apart it hurt their gums. NOT HAPPY!
Google please look at this and the past reviewer, including their profiles. I think we have a troll here ! ..
Certainly these last two reviews are false allegations.
.
just like the last damaging reviewer.
My staff and I would all be horrified to think they were called rude.
We love constructive criticism but Atlas nothing you describe would ever happen at our practice. Or has had.
And of course we have no one that matches your profile who has come to the practice,
Fantastic experience: Nice
Brief but thankyou Tom for taking the time to “score” us !
Fantastic experience: Incredible service and dentistry, I'm really happy with my results and would highly recommend the team at Smile Doctors Mona Vale.
Tx for the lovely compliment Teodora. Makes all our team efforts worthwhile !
Fantastic experience: A week ago I had my third successful tooth implant with no anaesthetic. Thanks to Malcolm's skill, expertise and care, it was business as usual and apart from the temporary tooth I've already forgotten I had it done. I've been going to the Smile Doctor for over a decade now and although I've long since retired and moved to the mid-north coast (I'm now 80) I wouldn't trust my teeth to anyone other than the team at the Smile Doctor. I've tried but it just isn't the same!
Tx Andrew, I’m sure prospective patients would love these specific details
With all due respect though, we did actually numb you up for the surgery ! I think you meant you never needed any painkillers after the surgery !
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