Bupa Dental Hurstville

Fantastic experience: I must admit that this is the most pleasant, friendly and helpful dental clinic that I have ever been to. The staff are so friendly and hospitable, specially Roshna and Lucia. My highest recommendation is Dr Mayu whose procedures are with the least possible pain and the most excellent results. You really have to give it a GO and only then will you KNOW.

Fantastic experience: Quick and easy. Least pain. Thank you Dr. Mayu. Looking forward to next one

Fantastic experience: An excellent dental experience with a skilled, caring dentist (Dr. Lam), a welcoming atmosphere, and outstanding service from the reception team (Roshna and team).

Fantastic experience: Very professional and caring.

Positive experience: I went on Christmas Eve and the doctor was really kind and very patient. Even though he had lost his phone a couple of minutes before my appointment, he remained extremely professional. He took the time to explain everything clearly and made me feel comfortable throughout the consultation. The only thing I didn’t like was that I tried to pay using an EFTPOS card, and apparently the receptionist didn’t know how to use it and didn’t want to help me or try to check if it was working.

Fantastic experience: Amazing service!!! Dr. Mayu was so professional and friendly. Had my wisdom tooth operation and everything went so fast and pain free.Thank you so much!

Fantastic experience: Excellent service at reception and excellent treatment with Dr. Mayu Lingathas, I highly recommend it. He is an amazing dentist

Fantastic experience: Dr Mayu and Dr Aaron were fantastic. Good work, no pain, had my best interests at heart. Have recommended to all my friends.

Fantastic experience: Dr Mayu is very good! He is very patient and helpful. And he has a perfect technique.

Fantastic experience: I just want to say a big thank you to Dr. Mayu Lingathas and his assistant. Such a great dentist. The service was fast but and very efficient. 5 star.

Fantastic experience: Very friendly and funny. Made the whole experience easy and smooth.

Fantastic experience: Dr Mayu Lingathas was so friendly and professional and he made the visit much more comfortable for my son .

Fantastic experience: I visited Bupa Hurstville for a dental scaling with Dr. Mayu Lingathas. This guy is amazing. The service was quick, painless, and thorough. The procedure was carefully explained, and I felt well guided throughout. Dr Lingathas was gentle, attentive, and professional, which made the experience very comfortable. I would confidently recommend him.

Negative experience: Worst dental place ever. Try to avoid it.

Fantastic experience: Great service. Very gentle with the kid.

Fantastic experience: Very professional and accommodating, fast and clean

Fantastic experience: Wonderful dentists that make my dental experiences less nervewrecking.

Fantastic experience: Wonderful care from Dr Monica. The gum procedure is very daunting but she is very calm and gentle.

Fantastic experience: Dr. Aaron Chin is exceptional! He is professional, kind, and took the time to patiently explain to me my issues. The cleaning and check up were thorough yet gentle - absolutely no discomfort at all. Highly recommend to anyone looking for outstanding dental care!

Fantastic experience: Great experience with Dr Mayu. Highly recommend!

Fantastic experience: I had an excellent experience at Bupa Dental Hurstville, and I can’t recommend Dr Mayu highly enough. From the moment I walked in, the team made everything easy and comfortable, and the level of care was outstanding. Dr Mayu is incredibly thorough, professional, and genuinely takes the time to explain everything in simple terms - no rush, no pressure, just honest advice and high-quality dental work. You can tell they really care about their patients and take pride in delivering great outcomes. The clinic itself is clean, modern and well-run, and the whole appointment felt smooth from start to finish. If you’re looking for a dentist who’s not only skilled but also friendly and patient-focused, I’d strongly recommend booking in with Dr Mayu at Bupa Dental Hurstville.

Fantastic experience: Exceptional service from start to finish. My husband called with an urgent dental issue and Lucia was honestly one of the best understanding, attentive and so efficient. She booked him in with Dr. Mayu Lingathas who performed the emergency extraction gently and professionally. We felt very well looked after. I’m truly thankful to the whole team. Once again Thank you to Lucia and Dr. Mayu Lingathas for such amazing care.

Fantastic experience: Dr Aaron Chin was professional and informative. Overall a positive experience at the dentist!

Fantastic experience: Friendly staff Nice doctor

Fantastic experience: I had an excellent experience with my tooth extraction. The staff was welcoming, the dentist explained everything clearly, and the whole process was surprisingly quick and painless. Highly recommend for anyone who needs dental work done.

Fantastic experience: I booked my dental cleaning with them for the first time. Dr Aaron Chin was very professional and friendly, he explaining everything and gave me some recommendations to take care of my hypersensitivity. Receptionist and staff also super friendly and helpful. Very happy to have found this Dental clinic!

Fantastic experience: Super friendly staff, clean and well maintained facility. Dr Mayu was very informative throughout the whole process I would definitely recommend him others.

Fantastic experience: First time with bupa dental at Hurstville today and honestly first impression with all staff is a friendly and welcoming environment.The dental surgery its self is super clean and well maintained. Dr. Mayu Lingathas was amazing super friendly with and easy to talk to demenor highly recommend him if as a dentist.

Fantastic experience: I had an amazing experience with Dr. Mayu today! He did an excellent job with me, but what impressed me the most was how beautifully he handled my 2.5-year-old son. He was patient, gentle, and made him feel completely comfortable. Highly recommend!

Fantastic experience: Dr Mayu and his team was very professional and friendly, would highly recommended.

Fantastic experience: I had a really good experience with Dr.Mayu. Appreciate his work, very friendly.

Fantastic experience: Awesome receptionist. Dentist very professional and friendly. Love the service here. Thank you. Joseph

Fantastic experience: I flew from New York to get my wisdom tooth taken out by Mayu. Zero pain and expert precision. Highly recommend if you're looking for a skilled and personable dentist in the area.

Fantastic experience: Thank you Dr Mayu for making me feel confident in my smile. He is very professional and always has my best interests in mind, highly recommend!

Fantastic experience: The level of skill is obvious after the first appointment with Dr Mayu. He does not rush and does not recommend unnecessary treatments. Good sense of humour too.

Fantastic experience: Dr Mayu Lingaths is a very good man, he helped me to pull out my wisdom teeth. He spent a lot effort to do that, I have to say thank you Dr Mayu!

Fantastic experience: My family have told me to go and see bupa dental at Hurstville and they weren’t wrong I’ve been to a lot of dentists here and overseas but I got to say Andrew maratos and Mayu Lingathas are a different level trust and helping to get the best results I give those two guys 5 stars

Fantastic experience: Dr Mayu was so considerate and happy to help me achieve my goals, thankyou for your wonderful work, great team, lovely receptionist Lucia, thankyou♥️♥️♥️

Fantastic experience: I have 3 fillings on my decay teeths and Dr Mayu Lingathas has did very good treatment on this. Highly recommended to anyone to this Mayu. Thank you soooo much,Dr. Mayu

Fantastic experience: Was planning only to clean my teeth today, Doctor Mayu convinced me into taking my wisdom teeth out too. 5 star to Doctor Mayu as he promised there is actually not much pain when he took the teeth out and he has great sense of humor which makes you less nervous. Definitely will recommend this place to friends and family.

Fantastic experience: Amazing staff, processed the transactions fast and seamless.

Fantastic experience: Dr Lam is brilliant. I had a veneer done. She takes her time to get a terrific look and finish. So happy I went there after my old dentist retired. Their equipment is new too if you like up to date technology. 2024 review Update: 2025 - had another veneer done today. Meticulous attention. Looks like porcelain too. Brilliant job. Thanks Dr Lam

Fantastic experience: I went through a dental implant with Dr Lam- Bupa Hurstville. She was great with the whole process. I didn’t feel any pain or post issues. I recommend Bupa Hurstville to everyone without hesitation.

Fantastic experience: Great dentist in Hurstville - this is always my go to place for cleanings and dental work.

Fantastic experience: Recently had my check-up and clean. I am an extremely anxious person, but I was made to feel at ease. Thanks to the amazing staff

Fantastic experience: I recently visited Bupa Dental Clinic at Hurstville and was extremely happy with the overall experience. The dentist and receptionist were very professional, friendly, and communicated with me clearly, which made me feel comfortable throughout my visit. The clinic itself was very clean, including the waiting area and toilet facilities, which added to the positive experience. Overall, I was very satisfied with the service and care provided.

Fantastic experience: Dr Aaron is very gentle and knowledgeable. I came to him for a second opinion and he salvaged my tooth and caught my periodontitis that was missed out by my previous dentist for years. Highly recommended!

Fantastic experience: I booked in with Monica and can safely say I have found my new dentist. Everything was explained in a way I understood and was the least painful experience at a dentists I have had in recent memory.

Fantastic experience: Excellent service. Highly recommended.

Fantastic experience: Amazing service..

Negative experience: Terrible experience, this place is overbooked. 3.10pm waited nearly 1 hour.

Fantastic experience: Fantastic service, reception is wonderful service

Fantastic experience: I've been seeing Dr. lam for a couple years now. She is professional, gentle and thorough. Highly recommend!

Fantastic experience: Very happy with my last appointment

Fantastic experience: I had my Dental cleaning with them for the first time and the dentist is gentle and very informative on my dental conditions. Would recommend this place.

Fantastic experience: I had my check up and clean here. Very friendly and professional. Highly recommended

Fantastic experience: I had a great, painless experience with Dr. Aaron—he was professional, gentle, and made me feel completely at ease throughout the appointment. His assistant, Paula, super supportive the entire time. The reception team, Ladelle and Isabella, were also fantastic—welcoming, efficient, and provided excellent customer service. Overall, a top-notch experience from start to finish. Highly recommend!

Negative experience: I had an appointment with Dr. Andrew at 5:30 PM on Saturday, March 15, but when I arrived, the receptionist claimed it wasn’t in their system. I showed her my booking confirmation email as well. She said the clinic closes at 5:30 PM, even though both Google and their website list their hours until 6 PM. When I pointed this out, she simply said she would inform higher management to correct it. What’s frustrating is that they could see my past cancellations but not my confirmed booking. I had canceled other appointments because I secured this specific time, and nowhere on their website does it say cancellations aren’t allowed. When I asked how my appointment disappeared without notice, she vaguely responded, “Since you canceled another appointment, someone might have canceled this one.” When I questioned, “Without informing me?”, she had no real answer and simply said, “I don’t know, normally it shouldn’t happen.” I asked for a solution, and the receptionist said the manager would contact me. I expressed doubts about whether that would actually happen, but she assured me their manager was customer-focused and would definitely reach out. I understand that mistakes happen, but what’s completely unacceptable is the lack of accountability, no effort to fix the issue, and not even a basic apology. On top of that, I was blatantly lied to. A week has passed, and no one has contacted me to offer a solution or even acknowledge the situation. It’s clear that she just wanted to get rid of me that day. What makes this even more disappointing is that this wasn’t my first visit—I went there for my follow-up check-up, and I never had any issues before. I don’t know what changed, but it’s clear their service has declined significantly. This was a complete waste of my time, and the way they handled it was completely unprofessional. Not the best way to treat returning patients.

Negative experience: Charged my insurance for a clean -510 and the entire process took 10 mins as they were rushing unnecessary X-rays. Even if x rays were required at least give a proper clean as intended Then had the roughest clean that was poorly done where despite the discomfort - no local anaesthesia was offered (to rush the procedure in 10 mins) and the inexperienced assistant kept suctioning my tongue. Better off paying from your insurance for a better dental practice where your dental clean actually feels properly done.

Fantastic experience: Efficient, good advice and explanations of treatment, good appointment making process and reminders.

Fantastic experience: Excellent environment. Service was great, fast and perfect from reception and assistance to Dr’s treatment. I am so happy and would seriously recommend this practice to anyone.

Negative experience: 1 star review is really pushing this. It's been about 6 mths since I last visited this clinic when I was a member of BUPA. Thanks to 2 awful experiences here, I have now left BUPA. In my opinion and from reading other reviews, my gut instinct was right from the word "get go." I went there for an emergency visit as I had a cracked back tooth. Was told by the male arrogant dentist Dr Maratos that my tooth was decayed ! When I asked another question kindly in relation to my tooth, his reply was abrupt. I replied with my hands up like woooah hang on, please calm down. I asked if it could be fixed, and he replied NO your tooth is decayed." There's nothing I can do !" Wow, state of the art facilities world class equipment, boasts to be the best dentist around on his other social media websites and this arrogant, temperament of a man is telling me there is nothing he can do ! Even then, if he could, did he actually then think I was going to stay lying in that chair, putting my life in his hands ? So I said ok thankyou, got my jacket," and walked out- The Chinese secretary with little English was astonished when she saw me walk out 5 min after I entered. So, I then walked down the road to another dentist they saw me the next day- hands of God, yes my tooth was decayed, they explained calmly it was my wisdom tooth and it wasnt necessary but they were willing to clean around it fill up the area where the hole was and advised that in future its best to extract it due to it being a Wisdom tooth. The best experience, fast, quick, gentle, knowledgeable dental practice run by Australian professionals. I went home called BUPA advised them of DR Maratos explained my two terrible experiences she was from the BUPA complaints but in Queensland and was astonished with the treatment or lack of as I was explaining, whether the dentist in question was ever followed up I will never know. I demanded my money back from my membership that month, also the money I had to pay for my other dental appointment and I joined a different health insurer. Never in anyone's life should they ever be made to feel vulnerable they way I was made to feel in that dental by Maratos ! He, in my eyes, is a criminal, has zero empathy, zero care factor, and needs to seriously change careers. Dental is not for him anymore, maybe back in his hey day, but now move on. I'm lucky I had the courage that day to get up and walk out, what if I was an elderly person, scared, took his word for his ill advice- this Maratos man made me walk out of this state of the art BUPA clinic in Hurstville with a hole in my tooth not fixed nor a solution or advice as what to do. I went back a few hours later spoke to the Chinese secretary and said I want his name- she was trying to do eveything possible to get information out of me find out why I wanted his name, the little dental assistant with Botox lips, fake tan, was just as arrogant as the dentist and laughed or battered a few words as she was listening on. Overall, it was the worst experience to do with a dentist in my life. Everyone, please, do not go to BUPA dental Hurstville unless the whole clinic has been revamped with new dentists, new dental assistants, new secretary they are from my experience 1 big Mafia- just don't. Stay away.

Fantastic experience: Nice service from the doctor and reception.

Fantastic experience: I had my wisdom tooth removed and Dr Aaron Chin was very gentle. I can't recommend him enough. I am so happy I have found a dentist that I trust and am comfortable with.

Fantastic experience: Dr Cindy Pham and the team are great. Very much appreciated their patience and care.

Fantastic experience: Great experience, staff were warm, Dr Theresa Lam was very informative. Highly recommended!

Fantastic experience: Great family dentist, very thorough and lovely and helpful reception staff too

Positive experience: The cleaning and fillings were quick. Good experienced.

Positive experience: Staff very friendly, but just one thing I not understand. My original appointment was 12:00 pm I received text from the clinic about 10:16 am to come in 11:30 am I agree with that, I arrived early 11:10 am waiting until 12:05 pm I wondered why change my appointment really doesn’t make any sense for me.

Fantastic experience: I had great experience at Bupa dental. The whole team was super friendly and walked me through the whole process clearly. Highly professional dentist, friendly team and very convenient location

Negative experience: I went to this dental with toothache. They never consulted anything regarding it. Told me to come back next week. Asked for xray but that also getting delayed not sure what is the case when it's a 1mim job.

Negative experience: Disappointing Customer Service and Subpar Dental Treatment I had an appointment at Bupa on Saturday, 7th December 2024, at 2:10 PM, but the entire experience was incredibly disappointing. Firstly, the receptionist was unprofessional. I arrived early at 1:40 PM, but instead of confirming my appointment or engaging with me, she was on the phone dealing with another complaint. After the call, she chatted with her colleague, ignoring me. When I tried to confirm if my membership card was working (due to previous issues), her responses were dismissive and impatient. The dental treatment was no better. I was directed to Dr. Theresa Lam, who seemed offended when I didn’t remember her name and then began speaking to me in Chinese. When I didn’t respond, she stopped talking altogether. She didn’t explain any steps of the treatment and rushed through the entire cleaning and fluoride application in just 10 minutes. The receptionist then asked if I wanted to book a six-month follow-up. After such a poor experience and rushed treatment, I can’t imagine returning. This visit left me frustrated and questioning the quality of care Bupa provides. I expected much better service from such a reputed provider.

Negative experience: Bad Experience at Bupa Dental Hurstville In a time when inclusivity should be at the forefront of every business, Bupa Dental Hurstville has proven to be a disgrace. My disabled son and his carers were not only belittled but made to feel unwelcome and subjected to blatant discrimination. In the 20 years since his accident, never has he been so marginalized and devalued. This appalling treatment is unacceptable, and we will be taking this matter to the Health Care Complaints Commission (HCCC).

Fantastic experience: Thank you Bupa Dental Hurstville for tending to my elderly father today. The service was outstanding. We were welcomed with a smile from Ladelle who was attentive and professional. Dr Andrew Maratos attended to my father promptly and discussed his concerns professionally with solutions. Bupa covered all the expenses today which was a delight. Thank you.

Fantastic experience: Dr Cindy, Niroj and Reception staff Roshna are very cooperative. Thank you so much!!! Highly recommended.

Negative experience: Receptionist was quite polite and welcome but the main thing is the treatment and the doctor ( Dr. Andrew) which I really not satisfied. He was not explaining clearly the procedure before performing any procedure and the results in detail. At final, I felt nothing was done but I paid $352 which I felt guilty of going there…Only my time and money was wasted.. I do not recommend anyone to go there..

Fantastic experience: Dr Theresa Lam is wonderful. She is very professional and makes you feel at ease during the treatment. Reception staff are wonderful too. Thank you.

Fantastic experience: You can never retire Dr Andrew Maratos!!! You are the most wonderful dentist. I don’t know what I would do if I had to try and find someone as good as you. 13 years a fan!!

Fantastic experience: Great experience with this dental practice staff and dentist that looked after me were exceptional would highly recommend seeing them if you have any dental issues or just need a clean done.

Fantastic experience: I had a great experience at Bupa Dental Hurstville. The staff were warm, the practice is clean, and the dentist Theresa Lam was very informative. I felt well taken care of. Highly recommended!

Fantastic experience: I had a very postive experience and felt well cared for throughout my visit. The team genuinely cares about their patients. I highly recommend Bupa Dental Hurstville.

Fantastic experience: Very happy with the service and ease of booking and claiming, Dr Andrew and staff were very professional and super happy with my clean!

Negative experience: RIP off..charged me so much more on top of Bupa benefit just for a tooth extraction. Never going back

Fantastic experience: The reception staff, Nina, is incredibly friendly with a warm smile. Afterward, I forgot to request a doctor's certificate, and she promptly emailed it for me. Dr. Cindy is also excellent, explaining things clearly, and the teeth extractions were very efficient. I'm usually quite afraid of dental procedures, but this time I didn't feel scared at all.

Negative experience: Terrible place to go for your dental check up. Extremely rude doctor

Negative experience: Teresa Lam is the most egoistic and arrogant dentist I have ever seen. I won’t recommend her for anyone. I was sent between the practice and Bupa service center multiple times stating that my bupa card doesn’t work only to realise that it was trivial mistake of entering the wrong item code by the dentist. After wasting 4 hours of my time, I was yelled at when asked about the mistake and the time wasted. Mistakes are common, but the arrogance and denial of their mistake clearly shows the egoistic mentality of this dentist. I ended up not getting the treatment done and wasted my yearly treatment limit on my insurance even because of this behaviour from the dentist. Just so everyone knows - ‘DOS too old’ was the error they got while raising the quote and apparently they were using an old item/service code. Such a simple mistake but I was told my card has expired and i immediately got the digital card online with a bit of struggle and with that they started getting a different error ‘no Telehealth’. I was then sent to the bupa service center and they confirmed there is nothing wrong with the card but they didn’t know why they were getting these errors (another customer service failure). In the end, I had a stressful morning, 4 hours wasted, and treatment not done as the dentist decided to go for lunch (btw I was asked to wait for 30 minutes post my original appointment time as the dentist was having breakfast) and didn’t treat as it was lunch time by the time the issue was identified. Pathetic experience, will never go back to Teresa Lam and Bupa dental Hurstville.

Negative experience: Receptions … wow Poor receptionist attitude

Negative experience: Patients beware - they don't ask your consent or outline your service options/prices. They automatically will give you xrays and photo documentation and then charge you for it which will take the bill of what i thought was a just a general clean to up to $450. You have to know in advance to tell them not to do it to get the price i was quoted for a general clean which should have been $177.5. That's a big difference. I also left feeling like my teeth weren't thoroughly cleaned and found it surprising that the fluoride treatment they just rub some with their finger on your teeth and don't make you wait for it to sink it - you spit it out right away.

Negative experience: I had the misfortune of attending this clinic this morning. The attitude of both the dentist and the receptionist on finding out I didn’t have private health cover was insulting. I was made to feel unwelcome and for someone who finds it stressful to go to a dentist anyway it was most unhelpful. It might be helpful for all parties to look at the information given when booking and then look at thr information form you fill in to avoid misunderstanding. I wouldn’t waste my time going back.

Negative experience: Dr Theresa Lam was the worst dentist I ever been. She is rude, arrogant and treat patients like morons. She treats you like she is doing you a favor and told me to go back to my old dentist. So much attitude for someone working with public. Don't bother to ever go there.

Negative experience: Dr Andrew Maratos took advantage of me not having much dental knowledge and made me purchase over expensive things that I didn't need. The reception also try their hardest to not give you invoices and receipts. There are better places to go! AVOID!

Fantastic experience: Friendly and professional

Fantastic experience: Great service and professional dentists and staff. Sarah has been very helpful on finding out the earliest availability for my teach filling. Thank you all.

Negative experience: WARNING DON'T GO THERE Asked for price for ( 222 dental code) I agreed . Then instead they do random fast 250 code. Also took the dentist 10 to15 minutes to realise the tool was blunt. After the random 250 code treatment ,, they are trying to convince me they are the same BUT THE PRICE ARE TOTALLY DIFFERENT.. Also they just told me today that dentists code is only for dentists and its non of my business . Tried to also reason to correct it If you want to waste your money and NOT GETTING THE TREATMENT YOU ASKED FOR HAVE FUN AT Bupa hurstville dental..

Fantastic experience: 5 stars! We were delighted with the service at Bupa Hurstville today. Staff on reception were warm and friendly and handled our registration quickly and easily. Dr Lam was fantastic and clearly explained everything she was doing during our appointments. Thoroughly recommended.

Fantastic experience: Jojo at the front was a delight and looked after me well as I came in, then Teresa and Ting sorted my clean in no time. Had a laugh and flashed my sparkly clean teeth. Thank you ladies great job!

Fantastic experience: First visit with Dr Theresa today. Appreciated additional 'no charge' work, thank you! The staff there, from the receptionist through to assistants, all very courteous and professional - with lovely smiles :) See you guys in 6 months!

Negative experience: I have never seen like this bad Bupa dental center. Do not go there to waste your money. No explanation after check up, not valued, no communication, rude staffs, very expensive. I have paid 400$ for 10 min check up. 1 star is more than enough for them.

Negative experience: They are totally rip off!!! They claimed almost all of my whole year Bupa dental extra cover for one time regular clean up!!! They crazily took lots of pictures that I think totally unnecessary and charged from my insurance. Also the dentist there was very rude!! The treated me like that I am a difficult patient and the truth is that the dentist did not try to understand what I was saying. During the whole treatment, they only care about whether they are going to run out of time because they only give me 15 minutes appointment!! The worst thing is that they still not fixed my teeth problems properly!! The same issue comes up again 2 months afterward. Normally this kind of issue won’t comes up again after few years!! They are rude and unprofessional. What they want is rip you off from your private insurance. I will never ever go there again!!! If you want to waste your money and end up need to find another dentist to fix you teeth, feel free to visit them.

Negative experience: Never ever going back! Very unhappy with my experience! I felt I was overcharged, after a week of treatment, I still had the same problem I came with. I came back after a week only to be told "what do you want me to do?!" Very very unprofessional.