Totally Smiles Mackay
Information about Totally Smiles Mackay
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
We are the dentists who are totally here for you. At Totally Smiles Mackay, our aim is to provide the highest quality dental care for every single patient in a comfortable, compassionate and caring environment. We enjoy working with patients of all ages and take pride in understanding each patient's individuals concerns and goals to help them achieve their dream smile. We will guide you through your smile journey and with the patient at the heart of every decision we make, we always strive to deliver the best results. We are here to assist you as much as we can, ask our friendly team about payment plan options. We look forward to looking after you.
Our comment from Top Dentistas about Totally Smiles Mackay:
Totally Smiles Mackay is a renowned dental practice known for its exceptional service and friendly atmosphere. Clients consistently highlight the professional and informative environment, making it a top choice for those seeking dental care. The staff, particularly Dr. Lynette and Dr. Nicole, have garnered praise for their gentle, caring approach and ability to soothe anxious patients. Visitors appreciate clear explanations about treatments and options, ensuring everyone feels informed and comfortable throughout their visit.
Here are some of the commendable features of Totally Smiles Mackay:
- Friendly and Welcoming Staff: The team is described as warm, accommodating, and genuinely interested in patient well-being.
- Professional Care: Dentists take the time to explain procedures thoroughly, ensuring patients understand each step of their treatment.
- Pain-Free Experience: Many customers report a comfortable and painless dental experience, even those who previously had negative experiences with dentists.
- Technological Engagement: The practice utilizes modern technology to educate and empower patients regarding their oral health.
- Family-Friendly Environment: The practice is well-equipped to handle both adult and pediatric patients, making it an ideal choice for families.
With a strong commitment to patient comfort and a reputation for exceptional dental care, Totally Smiles Mackay is a preferred choice for many in the region.
Services and Treatments
Totally Smiles Mackay: Reviews
Fantastic experience: Great professional and informative environment highly recommend for your next dentist appointment
Fantastic experience: Ladies are very friendly explain everything thoroughly just really nice service
Fantastic experience: All the ladies are so friendly, no forcing treatment and completely honest!
Fantastic experience: Lynette and team were very welcoming, very clear explanations and helpful with information about future treatment.
Fantastic experience: Great service- friendly and inviting- best dentist I have been too- high knowledgeable, engaging, good to talk too, painless and caring of the patient
Fantastic experience: My dental experience was very comfortable and the Staff are very accommodating.
Fantastic experience: After visiting the clinic, all 5 star reviews makes sense. Very friendly receptionists, amazing Dr Monica. She took a picture of all my teeth and after finishing the clean up, she went through and explained all she has done and what needs attention. Very professional. Thanks!
Fantastic experience: Very gentle! Was nervous after a bad experience at another dentist but Nicole was awesome!
Fantastic experience: Very nice, patient and gentle
Fantastic experience: I had an appointment with Dr. Lynette Kelly. I was nervous because my English isn’t the best, but she was incredibly understanding and patient the entire time. She made sure we could communicate clearly and explained everything about my oral health. She’s truly a kind and caring person. It was a pleasure to be treated by such a professional! ♥️♥️
Fantastic experience: Had a really good experience with this dental clinic. Pain free, did not feel a thing !
Fantastic experience: Been a great dentist will go back
Fantastic experience: So friendly and professional... amazing work from a dedicated team. Thanks so much for fixing my teeth, I will highly recommend you to everyone I know. The best in town.
Fantastic experience: Absolutely unreal service! Dr Lynette Kelly gave me great information and advice. Everything was completely pain free from chair to payment. The experience did in fact leave me Totally Smiling! Couldn't reccomend them more and I will be going back I need anything else done.
Fantastic experience: Explained everything and made me feel comfortable as I have a phobia of dentists
Fantastic experience: This practice is client focussed, uses technology to teach, empower and inspire people to improve their oral health. Very impressed and thank you.
Fantastic experience: I have been struggling with an issue that Dr Lynette resolved, I will highly recommend this practice. Apart from excellent service the team was very welcoming and friendly.
Fantastic experience: The best experience today. I normally dread the dentist but today I felt so comfortable. The dentist took her time and didn’t rush, I learnt so much and she was very relatable. I definitely will be back and will be looking forward to it. Thankyou!
Fantastic experience: Long term client, always very satisfied with work completed. Dentists always willing to communicate and support my needs. Highly recommend for sensory challenged clients. Willingness to change the music or provide smaller sized sunglasses, anything you need, they are happy to support your comfort and provide the best experience. Clean and quiet surgery, friendly and understanding team members.
Fantastic experience: Everything was amazing from start to finish. Lynette was amazing with my 3 year old. The girls at reception were amazing. I cant recommend them enough. What a beautiful team you guys have!
Fantastic experience: Your practice definitely deserves its 5 stars! Dr Lynette and her assistant were so kind, gentle and patient with me (because I'm a sook. Haha). The lovely lady that looked after me at reception was just as amazing. I've been putting this visit off for years and your team put me at such ease and made it a breeze. Thank you a million, I couldn't recommend Totally Smiles Mackay enough.
Fantastic experience: Friendly staff
Fantastic experience: The team are so nice, answer any questions and made me feel comfortable. My experience was fast and pain free.
Fantastic experience: Had my first appointment today with Dr Lynette, I was made to feel at ease with the options and with easy to understand what they were. They all were professional and would recommend them to all. It was old fashioned customer service as in I made my choice of what I wanted to do, and they understood that, happy to be going back again. Thankyou.
Fantastic experience: Have never been to a dentist before and felt so cared for and looked after! Definitely recommend!
Fantastic experience: Dr Lynette Kelly made myself and my 6 year old feel super comfortable! Such friendly staff as well. My 6 year old left the dentist feeling so happy getting her little ‘surprise’ tooth brush and brushing timer. Will definitely come back thanks again ☺️
Fantastic experience: Been our go-to dentist for many years. Staff are always welcoming, efficient and helpful. Dentists show genuine care and endeavour to put you at ease. Can definitely recommend.
Fantastic experience: Quick service Friendly staff Great work
Negative experience: Horrible experience with Sinjeong Lee, ended up walking out.
Fantastic experience: Well priced friendly staff the dentist explained everything well I would highly recommend
Fantastic experience: The staff at Totally Smiles Mackay are always super friendly and professional. I really enjoyed using their services when I lived in Mackay. I now live overseas and they have continued to be responsive and extremely helpful, going above and beyond to help me out with any dental requests for paperwork internationally- shoutout to Nonda! 10/10 would recommend
Fantastic experience: Amazing dentistry, done with care and professionalism. Highly recommended.
Fantastic experience: Everyone is kind and understanding and gives heaps of information
Fantastic experience: Amazing Dentists and very professional. Explained everything to me as it was happening which allowed me to be at ease and stay calm while she extracted my tooth excellent service and I will return for the rest of my dental needs.
Fantastic experience: The service and professionalism delivered by Elias was of the highest quality I have ever received. Elias made my treatment and comfortable and had me reassured every step of the way.
Fantastic experience: Fabulous dentist, wouldn’t go anywhere else
Thank you for the lovely review Helen
Fantastic experience: Great team
Fantastic experience: Great work
Fantastic experience: Best dentist practice I have been too , was recommended by my boss and now I am recommending to others . All staff are very friendly and Nicole is a great dentist, makes you feel at ease and comfortable and is very efficient. Highly reccomend for people who are scared at the dentist.
Fantastic experience: Really listened & helped with all of my concerns. Highly recommend
Fantastic experience: A caring dental surgery, with excellent staff. Dr Elias offered a different opinion and knew exactly my issues. No hesitation in recommending and returning for future treatment
Fantastic experience: Good job no pain
Fantastic experience: A great experience Dr Elias ensured the local was working before he started, thank you!
Fantastic experience: The dentist was amazing. She made my son feel so comfortable and had wonderful bedside manners.
Fantastic experience: Fantastic great service Friendly staff, I would highly recommend Totally Smiles Mackay Thank you.
Fantastic experience: Absolutely the best and most affordable in town so very happy with them.
Fantastic experience: Dr Elias is a brilliant dentist and reassured me I have good teeth for my age, that I have no decay and therefore saved me about $4800 for a proposed treatment plan by another dentist which in her opinion believed necessary.
Fantastic experience: The staff at totaly smile are lovely so helpful and friendly, l would not go anywhere else
Fantastic experience: ALLlways great friendly and professional service.
Fantastic experience: I am incredibly impressed with the quality of the work I receive from Dr. Nicole. The attention to detail and precision she demonstrates during the treatment is remarkable. I appreciate how she takes the time to answer all my questions and address any concerns I have, ensuring that I felt informed and confident in the decisions we made together. Your dedication to providing the best possible care is evident, and I am grateful to have you as my dentist. Your passion for dentistry and commitment to patient well-being are truly commendable.Thank you once again for your exceptional care. I am fortunate to have found such a skilled and compassionate dentist. I will gladly recommend your services to anyone in need of dental care. With sincere appreciation, Jodi Morris
Fantastic experience: Friendly staff and very helpful services, would highly recommend Totally Smiles.
Fantastic experience: Great dental surgery. Very friendly and informative. Thanks David.
Fantastic experience: Have been a client for over 17 years and really happy with the service
Fantastic experience: Professioal caring staff ...
Fantastic experience: Very informative. Gave options. Lovely dentist and staff.
Fantastic experience: Professional and calming attention offered
Fantastic experience: Staff are just so wonderful , very caring . Best dentist in mackay
Fantastic experience: Very professional.
Fantastic experience: Prompt appointment for toothache. Dentist explained what he was doing. Painless procedure.
Fantastic experience: David was relaxed. Clearly showed expertise in his field. Now has a loyal patient
Fantastic experience: Very welcoming environment. Super friendly staff.
Fantastic experience: Quick and easy to book online, plenty of reminder texts. I called regarding some questions I had and the lovely lady who took my phone call was so professional, easy to talk to and answered all my questions with such confidence. Upon appt time waiting to be seen was only minutes, I got in and my Dr was amazing. I would highly recommend to anyone and pricing is affordable.
Fantastic experience: The team made me feel really comfortable throughout the entire appointment. I felt their communication with me throughout every stage of the appointment put me at ease. Though I am not scared of going to the dentist, I feel comfortable reccomending Totally Smiles to my friends and family who may be more apprehensive about making an appointment.
Fantastic experience: Professional, fast and well priced.
Fantastic experience: Danica was Amazing!!! Very welcoming & made me very comfortable as I dislike going to the dentist. It's easy to book an appointment. I definitely will be back with any more problems or check ups. Thanks you!
Fantastic experience: I really loved my dentist Danica! She was so experienced, gentle and very calming. She was full of knowledge and had an answer to all my questions. The best dentist I’ve been to. Will definitely be back for regular check ups and will be recommending Danica to all my friends and family!
Fantastic experience: Love the fact my Dentist, David is always happy to chat. He listens to my dental concerns and always treats me like a friend, rather than a patient.
Fantastic experience: Very impressed with Dr Nicole. Beautiful manner, explained every thing about to happen in full detail.Just found my new life long dentist, great job, Thanks Nicole.
Fantastic experience: Very easy to talk to always on time and most enjoyable to visit
Fantastic experience: Everyone was friendly, helpful and polite. The dentist is not my favourite place to be but I was reassured and handled very gently!!!
Fantastic experience: Excellent service, advice and price. My teeth feel great! Will definitely make Nicole and the team my regular family dentist.
Fantastic experience: Everyone was very lovely, great service and answered all my questions
Fantastic experience: Happy and friendly staff and good treatment without pain.
Fantastic experience: Fantastic friendly staff. Efficient service and excellent prices.
Fantastic experience: Dr Nicole is just fantastic. She was gentle, kind, and made me feel completely at ease. She talked me through what was going on and I felt it was collaborative and just a great experience. I will be choosing her as my dentist in future!!
Fantastic experience: The music was questionable!!!! Other than that the service was exceptional thanks to Nicole and the friendly team. (Bring back David’s JJJ)!!
Fantastic experience: Amazing team at Totally Smiles..!
Fantastic experience: Friendly staff. Kind dentist who knows my phobia of dentists.
Fantastic experience: I really appreciated the friendly, professional service and how gentle they were.
Fantastic experience: Have been coming to see David for almost 20 years. Great practice!
Fantastic experience: Always very helpful and friendly staff as well as the Dental team. I have been a client for a lot of years and have never had one issue with making appointments with times that suit me. Thank you David and team.
Fantastic experience: Dave and team are absolutely fantastic. Gentle on the teeth, make you feel right at home and the kids love going there which is a huge bonus.
Fantastic experience: Davids good sensor of humor, good at keeping the atmosphere chill and relaxed. Was honest and didnt try and sell unnecessary procedures. All staff were very friendly
Fantastic experience: Staff were all very lovely and explained everything well.
Fantastic experience: David is an excellent Dentist! I am an ex Dental Assistant so I am very fussy when it comes to Dentists, my experience was fabulous and his prices are very good too. HIGHLY RECOMMEND this Dentist
Fantastic experience: Friendly staff, great dentist, wouldn’t go anywhere else… thanks Dave and the wonderful team!!
Fantastic experience: Cannot recommend this practice highly enough :) Saw Nicole for the first time today after seeing David for a number of years and I was so impressed by her friendly "chair side " manner. She made me truly comfortable. As a person who suffers anxiety at the prospect of a dentist visit , it was a relief to find someone I was equally comfortable with. Truly professional and friendly service. Thank you Nicole, Nonda and staff.
Fantastic experience: Fantastic practice, best in Mackay. Caring and friendly staff and great dentistry.
Fantastic experience: Really took the time to make my children comfortable and not scared. Thanks for the extra care
Fantastic experience: Thanks David and staff. As good as a visit to the dentist gets. Thanks.
Thank you Leo, appreciate the great review
Fantastic experience: What a fantastic dentist David is. Very caring and gentle. Will put you at ease straight away, Considering I was nervous when I walked. Can highly recommend this dentist practice.
Thank you Lee for the great review.
Fantastic experience: Omgosh, I cant express how much I am absolutely thrilled with my visit to David. What an amazing Dentist he is. I highly recommend anyone who needs dental care to go to totally smiles. Thank you so much David Kindest regards Heleen Ps, would also like to say thanks to the 2 lovely ladies, who where very kind and polite ☺
Thank you Heleen, we certainly love our job and glad you had a great experience at Totally Smiles Mackay!
Fantastic experience: Great team Very pleased
Hi Kathryn, it was great seeing you and thank you for your 5-star review - it's is greatly appreciate.
Fantastic experience: My young family and I visited Totally Smiles for 6 monthly check ups for the two years we were fortunate enough to live in Mackay, the service we received was not only exceptional but also very affordable. All the best moving forwards!
Hi Brock, thank you for the kind words and top review. Always highly appreciated.
Fantastic experience: David is great , he makes me feel relaxed, he listens and is very funny. Highly recommended
Hi Sue, thank you for your kind words. We look forward to seeing you again.
Fantastic experience: Friendly, very understanding as I was petrified. I had serious toothache and after my treatment I feel soooo much better and feel alive and on top of the world. Thank you for the early appointment and gentleness.
Fantastic experience: Sehr freundlich und kompetent. Haben wegen Notfall auch sofort einen Termin bekommen
Fantastic experience: My kids and I love the dentist. These guys are helpful, kind and very caring we have been with them for almost 5 years.
Fantastic experience: Happy with the service here, friendly team and easy to book in when I need to. Thank You.
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