Bupa Dental Coburg
Information about Bupa Dental Coburg
3058, Coburg
Opening hours
- sunday: (closed)
- monday: 8:30-17:30
- tuesday: 8:30-17:30
- wednesday: 8:30-17:30
- thursday: 8:30-17:30
- friday: 8:30-17h
- saturday: 8h-17h
Oral health is crucial for your overall well-being. That’s why the team at Bupa Dental in Coburg is committed to helping you protect and strengthen your smile.
Our dental health professionals offer a wide range of oral health services for you and your family, all in a friendly and modern facility.
Your appointment will start with a comprehensive assessment of your oral health. We’ll also discuss any priorities or concerns you may have. We’ll then prepare a thorough plan, taking into account immediate needs as well as preventative measures.
Our caring dental team will spend time discussing your plan with you in detail, making sure you’re aware of all the available options and can make informed choices throughout the process.
Our comment from Top Dentistas about Bupa Dental Coburg:
Bupa Dental Coburg is a dental practice known for its caring and professional approach to dentistry. Patients consistently praise the gentle nature of the dentists, particularly Dr. Alifiya Patla and Dr. Saira Oommen, who are recognized for their patience and ability to explain procedures thoroughly. Here are some highlights of their service:
- Highly skilled dentists: Multiple users have noted the expertise of the dental team, particularly in providing comfortable and effective treatments.
- Welcoming staff: Reviews often mention the friendly and attentive reception staff who help create a warm atmosphere for patients.
- Focus on patient comfort: Many clients felt at ease during their visits, with several dentists taking extra care to alleviate anxiety and ensure a pain-free experience.
- Comprehensive care: The practice is commended for its thorough examinations and detailed treatment plans, ensuring that all aspects of patient care are addressed.
- Positive experiences: Numerous reviews highlight the general positivity surrounding appointments, from booking to treatment completion.
Bupa Dental Coburg aims to provide a friendly and efficient dental experience, making it a recommended choice for potential patients seeking high-quality dental care.
Services and Treatments
Bupa Dental Coburg: Reviews
Fantastic experience: Hi I've just had some work done By DR Alifia Patia and this is not the first visit.She has been so gentle and kind and understanding,would not want anyone else Thankyou. Frank Rasia
Negative experience: One of the most UNPROFESSIONAL clinics I’ve ever dealt with. I called to cancel because I was sick, was talked over the entire time, shown zero empathy, told my medical certificates “wouldn’t matter,” and then the staff member HUNG UP on me despite no lines being crossed and the interaction remaining respectful on my side the entire time. Despite years of attending appointments here with no issues, and perfectly respectful and friendly interactions with multiple dentists, I was sent an email full of false claims about my behaviour instead of anyone reviewing the call or taking accountability. The problem isn’t patients. It’s the front desk and their attitude. (as evidenced by other reviews on this very platform about their lack of professionalism) AVOID this clinic and choose another Bupa Dental location.
Hi Billy,
Thank you for taking the time to share your feedback about your experience with our Coburg Bupa Dental clinic. Please be assured that your feedback has been passed on to the Bupa Dental team.
If there’s anything you’d like to discuss further or if we can assist any way, please don’t hesitate to contact the practice directly or send an email to [email protected]
Healthy regards,
Amelia
Fantastic experience: Everyone is really nice. Dentist is very gentle when doing checkups.
Fantastic experience: Fantastic experience.
Fantastic experience: I visited Dr. Roya Zolfi twice, and she was incredibly patient, explaining every step clearly and making sure I felt comfortable throughout the entire session. Great experience!
Fantastic experience: Had a pleasant experience with dentist Alifiya and the overall practice.
Fantastic experience: Dr Irum Brohl is a thorough and skilled dentist and a wonderful person as well. Siva the dental assistant was super efficient. Meg the receptionist was also efficient and friendly. I highly recommend.
Fantastic experience: Dr Ann and the Bupa Coburg team always do an amazing job!
Negative experience: Dentists are great. Reception make errors repeatedly and after 5 years I can’t stand the errors anymore. Appointments booked 6 months in advance get cancelled and they book you with the wrong dentist. It’s just a frustrating set up, disorganised and chaotic. Often waiting after appointments for 15 + minutes to pay. It’s a bit messy. Wouldn’t recommend.
Hi Emily.
Thank you for taking the time to share your feedback about your experience with our Coburg Bupa Dental clinic. Please be assured that your feedback has been passed on to the Bupa Dental team.
If there’s anything you’d like to discuss further or if we can assist any way, please don’t hesitate to send an email to [email protected]
Regards,
Amy
Fantastic experience: Dr Chetan was very gentle and kind. I told him my fear of dentists and he always made sure I was comfortable and not in any pain during my appointment. Thank you for being so caring Dr Chetan
Fantastic experience: Great people and very friendly
Fantastic experience: Went today for a clean (which I was dreading in advance). But wow, the duo that performed the clean were the best well coordinated dental operators I’ve ever experienced.. did a damn good job.. Only going here from now on…
Fantastic experience: I really enjoyed the professional and listening with care provided by all at this clinic.
Fantastic experience: I visited the clinic for my Teeth Extraction. Owing to my own previous experiences combined with my partner’s, in the context of teeth extractions, I was dead scared when I was advised by Dr Alifiya S Patla. This, when she is the one dentist I have tremendous respect for- empathy, care- come so naturally to her. Please do note that Dr Patla has an able ‘Dr Watson’ aka Sam with her. Finally the day came ! Dr Patla and Sam (her partner in crime) ensured that I was totally at ease, gave me their patient ears ( and I talked a lot about my fears), and throughout the process, made sure that I was comfortable and without panic or stress. Lo and behold, it was completed in the most possible seamless fashion. I just could not believe it! But there was still one factor remaining- post extraction pains. I’ve witnessed my partner seeing hell. For me, there was almost none! Really! So I did feel uneasiness after numbing in my teeth went off but no “pain” like pain. I followed Dr’s prescription, and, Sam’s instructions. 3 days gone. No pain. 6 days gone. No pain. I’ve rather started forgetting that I had an extraction :-). It has been such a delightful experience. And for once, I have only good memories. I’m going to transfer my partner’s current clinic profile to Bupa Dental Coburg. With Dr Patla and Sam, I need not worry about anything. Thanks Dr and thank you Sam. You both made my all dental treatment fears disappear. To you both, take a bow!!
Negative experience: This place is unprofessional, did a clean in under 10 minutes? And left gums bleeding and in pain.
Good afternoon, Sandra.
Thank you for taking the time to share your feedback about your experience with our Coburg Bupa Dental clinic. Please be assured that your feedback has been passed on to the Bupa Dental team.
If there’s anything you’d like to discuss further or if we can assist any way, please don’t hesitate to contact the practice directly or send an email to [email protected]
Healthy regards,
Amelia
Fantastic experience: Staff are great ! Irum is always lovely, and gentle.
Fantastic experience: a very comprehensive treatment plan provided by Dr. Alifiya Patla at the Bupa Dental Coburg clinic. She has provided some important insights for my future care. I recommend this clinic to anyone looking for top notch dental care.
Fantastic experience: Friendly staff and amazing service by receptionist, dentists and dentists assistants. Highly recommended.
Fantastic experience: We see Dr Brohi and she is fantastic. She and the dental nurse My Bui are super friendly and helpful. Trung Hung Thai
Fantastic experience: Extremely friendly staff and dentists who made me feel at ease as soon as I enter the building. Dr Iram always explains any procedures and helps ease any anxieties I have.
Fantastic experience: I recently had a great experience at Bupa Dental Coburg; upon my arrival, I was greeted by the friendly receptionist, Meg, whose professionalism and genuine kindness made me feel at ease instantly. During my consultation, I had the pleasure of being treated by Dr. Roya Zolfi. Dr. Zolfi’s friendly disposition combined with her extensive expertise in the dental field truly stood out to me. She took the time to thoroughly explain her findings regarding my dental health, ensuring that I understood every aspect of the examination. I appreciated her openness in answering all of my questions, making my experience informative and reassuring. Dr Zolfi was assisted by Myluu, who displayed remarkable support throughout the appointment. Her attentiveness and approachability added to my overall comfort, making the visit even more pleasant. I would highly recommend Bupa Dental Coburg to anyone seeking a positive dental experience.
Fantastic experience: I went to get my fillings done from Dr Alifia and what a great service she delivered. I was totally in awe with the way she handled the procedure in such short time. I was super late for my appointment, extremely embarrassed and was prepared to go home without getting the job done. But Dr Alifia amazed me with her expertise and professionalism and did everything so smoothly and perfectly . Actions speak louder than words, this phrase perfectly fits on her. I would totally recommend her for any type of dental issues, you must check her out!
Fantastic experience: I see Dr Alifiya for my regular check and clean as well for works like fillings etc. She’s an awesome dentist and is quite engaging with conversations and explaining any issues. I highly recommend her dental service
Negative experience: Today ,i went to our appointment because of my kid's cavity.After consultation,dr.told me that she can not do it in clinic ,i need to go pediatric dentist. I told her why your receptionist didn't tell me that you can not do all the fillings in the clinic.They charged from my insuarance 125.00 aud consultation fee and send me to pediatric dentist! One of their receptionist (around age 55/60,blonde hair )came after me to outside while me and my kid were waiting uber.She asked me the reason why i will claim them,i told the reason that instead of coming this clinic,i able to go pediatric clinic.After she increased her voice to me with shaking her finger to my face near my 5 yrs old son!!!! I told her that i don't talk with her with this attitude! She kept to talked with high voice !!! The only disability in the life is bad attitude,instead of apoligizing from me,this attitude is unacceptable!! I will complaint this clinic. This behavior not only disrupted our entire day but also resulted in unnecessary financial burden.
Hi Sevim,
We appreciate you taking the time to share your feedback about your experience at our Coburg Bupa Dental clinic. Please be assured that we’ve passed your concerns on to the team so that they can be addressed.
If you’d like to escalate this matter or discuss any of this further, please feel free to send us a private message on Facebook ( https://ms.spr.ly/BupaAustraliaPM ) with the details of your visit as well as your best contact number, and we’ll happily lend a hand there. We’re also available on X/Twitter and Instagram as @BupaAustralia if you don’t use Facebook. Alternatively, you’re welcome to email our Bupa Dental Practice Standards team about this via [email protected]
Healthy regards,
Isabella
Fantastic experience: Highly recommend this clinic ⭐️⭐️⭐️⭐️⭐️ Dr Chetan Bhardwaj is the nicest dentist and good at what he does and knows his stuff with dentistry. Very professional and personable which is great when visiting a dentist as most people hate going to the dentist. Every time I’ve gone to see him he is always pleasant to deal with and the office is always clean. Any fillings or issues have always been resolved in the first appointment and no going back because something doesn’t feel right. The receptionist today was very nice and friendly which is always nice when you walk in so thank you
Negative experience: Update 28/11/2024: In response to my original review detailing their last-minute cancellation, the clinic's management contacted me with an extreme response. Instead of addressing the concerns raised, they aggressively told me that they no longer wish to serve me as a patient and suggested I seek dental care elsewhere. Instead of attempting to understand the customer's perspective, they chose to react dismissively. Really disappointed by clinic's behavior both in their initial appointment cancellation and subsequent customer interaction. Old review: Extremely disappointed with this clinic's handling of appointments. I had scheduled my son's regular dental checkup for Saturday and arranged our entire day around this appointment. To our shock, we received a cancellation message merely 1 hour before the scheduled time. My multiple attempts to reach the clinic went straight to voicemail, and they only returned my call after 15-20 minutes. When they finally called back, I was simply informed that the doctor was 'very busy' for the rest of the month and they couldn't offer comparable time slots for rescheduling. This last-minute cancellation forced us to seek emergency care at another dental clinic, resulting in higher out-of-pocket expenses. The irony is that this same clinic charges patients a $50 cancellation fee for cancellations within 24 hours of the appointment. However, when they cancel on patients with just an hour's notice, there's apparently no accountability or compensation for the inconvenience and additional costs incurred by patients. This behavior not only disrupted our entire day but also resulted in unnecessary financial burden.
Fantastic experience: Last week i went to this Dental clinic Coburg after i got my Bupa insurance for a filling and to get some advice, I was greeted with a warm welcome from the reception and My experience with Dr Irum was fantastic. I felt so relaxed and comfortable on the chair because of her light handed work i almost fallen asleep and she patiently took time to explain me about the implant procedures after my treatment so I can have a better idea and prepare myself for my future plan. Not forgetting skilled dental assistant Myluu was so experienced that I didn’t feel like drawing throughout the whole treatment process. Very sincere thanks to Dr Irem and assistant. Great Job.. Thumbs up I would highly recommend this place to my family and friends. Lastly would recommend Bupa Insurance as they give the best service ..
Fantastic experience: I recently had a check up & clean with Dr Ann Kim & the experience was great. She started with the whole mouth assessment before commencing the cleaning, plus gave instructions of how to better take care to help maintaining my teeth & oral hygiene effectively. My visit at Bupa Dental Coburg was very pleasant from the reception to the treatment room. I'll definitely recommend this clinic to all my family & friends
Fantastic experience: Had a fantastic experience at Bupa dental Coburg. Booking was easy over the phone and a lovely welcome on arrival from reception. Dr Alifiya made me feel welcome and explained everything very clearly. can’t wait to come back in six months!
Fantastic experience: "I am Manoj. I had an appointment on 13/09 at 4 PM and had a good experience with warm welcome from the reception. I really appreciate the doctor who performed my check-up. Unfortunately, I don’t remember her name, but I am very thankful for her. She examined my mouth, gave recommendations, and charged nothing. God bless her."
Fantastic experience: I had a great experience at bupa dental coburg, Dr. Irum Brohi despite her tight schedule managed to fit me in and did a marvellous job with my front teeth filling. Every time I look at it I’m surprised how natural it looks. She was very calm and patient with me while answering all my questions and made me feel at ease throughout.Very friendly and efficient receptionists too. Extremely happy with the service
Negative experience: I booked a emergency consultation due to severe tooth Pain.Due to some medical conditions i could not proceed with the procedure today. Got prescribed with antibiotic.Later i called reception and asked for the findings . Got the update from the clinic saying i will have to book the another standard consultation .I am not sure is this way all dentist clinic work i am trying to understand. Its totally disappointing ..
Hi Rajini ,
We really appreciate you taking the time to share this feedback about your experience with our Bupa Dental Coburg clinic, please be assured I’ve passed your comments on to the team to be addressed.
If there’s anything further you’d like to add, you’re more than welcome to send us a private message on Facebook (https://ms.spr.ly/BupaAustraliaPM) along with your membership number, full name, and date of birth, and we’ll happily assist you there.
We're also available on X/Twitter and Instagram as @BupaAustralia if you don't have Facebook.
Healthy regards,
Josh
Negative experience: Terrible experience at this practice. As a BUPA member I had a clean and check with a concern around a filling that had dislodged and some decay had occurred. The dentist applied some anaesthetic (just one side) and then began drilling in and I nearly fell off the chair with pain as it was right on the nerve. The dentist was apathetic to my pain until I requested more anaesthetic on the inside before she proceeded. My jaw/mouth was so sore during the remainder of the procedure and I was so keen to get out of there I didn't get the alignment right which I regret in hindsight and put off going back. I now get periodic jaw pain due to the bite being uneven. I finally get the courage to call back to have this rectified (Tue 6th Aug). I get a receptionist who says it is her first day. Lead time for a booking is 3 weeks as I have to book back in with same dentist. She says she had added me to a emergency waitlist. I get no confirmation of a booking and ring back 9th Aug to reconfirm details. There is no record of my booking. Now it is 4 weeks waitlist but I can see another dentist as this dentist is on leave. I ask about the insurance coverage given it is rectification of a filling. I am told I need to ring BUPA for this. They are BUPA. Terrible experience. Will be going elsewhere to have this rectified. Avoid this practice like the plague.
Hi Martin,
We appreciate you taking the time to share your feedback about your experience at our Coburg Bupa Dental clinic. Please be assured that we’ve passed your concerns on to the team so that they can be addressed.
If you’d like to escalate this matter or discuss any of this further, please feel free to send us a private message on Facebook ( https://ms.spr.ly/BupaAustraliaPM ) with the details of your visit as well as your best contact number, and we’ll happily lend a hand there. We’re also available on X/Twitter and Instagram as @BupaAustralia if you don’t use Facebook. Alternatively, you’re welcome to email our Bupa Dental Practice Standards team about this via [email protected]
Healthy regards,
Isabella
Fantastic experience: We recently had a wonderful experience at bupa dental coburg , where our entire family received a routine checkup. Dr. Chetan took the time to explain everything in a clear and concise manner, making us all feel at ease. His gentle and caring approach put us at comfort during the examination. Additionally, the receptionist was incredibly welcoming and friendly, making our visit even more pleasant. We highly recommend Dr. Chetan and his dental office to anyone seeking exceptional care and a warm, welcoming environment.
Fantastic experience: Dentists and receptionists here are amazing. As Bupa members my family get a lot of services covered. Dentist Dr Grace was great with my boys today and another dentist I saw last week was very gentle with my sensitive teeth. She was the best dentist I have ever been to. Receptionists are lovely - friendly and efficient. Highly recommend this practice for both Bupa and non-Bupa members.
Negative experience: I have been to this practice before, however, the last time I had a crown put in, it was done at another Bupa dental that I do not live near anymore. I rang this practice that is close and convenient for me to book an appointment to have my crown recemented as it has just fallen out today, but remains intact. Being over 8 months pregnant, I advised the receptionist I couldn’t get to the other clinic anymore. Instead of trying to help, I was advised that this dentist “won’t touch another persons work and to go back to the other clinic”, even though I expressed the inability to travel that far. As a Bupa member, it was disappointing that I wasn’t allowed to make an appointment for something so simple like the support to glue my crown back in.
Hi Lauren,
We appreciate you taking the time to share your concerns about the experience you had at our Bupa Dental Coburg clinic. I’ve passed your feedback on to the team to ensure this can be addressed.
If there’s anything further you’d like to add, you’re more than welcome to send us a private message on Facebook (https://ms.spr.ly/BupaAustraliaPM) with any other details of your visit as well as your membership number, full name, and date of birth, and we’ll happily assist you there.
We're also available on X/Twitter and Instagram as @BupaAustralia if you don't have Facebook.
Healthy regards,
Josh
Fantastic experience: Fantastic dentist Dr Chetan rebuilt my tooth. A consummate artist in refashioning a tooth from a fragment left in the gum when tooth broke off. A great team at Bupa dental Coburg. Highly recommended. Second visit six weeks later. Wonderful professional service again. Staff made you feel welcoming valued as a client of the service. Again Dr Chetan went out of his way to problem solve my difficult teeth in order to improve my bight. This problem I have had for the past 10years and he solved the problem. He is a very committed passionate dentist who provides a 1000% service. The best dentist that I have seen in 40years in Australia. Thankyou.
Fantastic experience: Doctor Hayoung is very friendly and gentle, it’s definitely helped me be less stressed about going dental clinic lol
Fantastic experience: Friendly staff, excellent service and caring attitude. 5 start from me.
Negative experience: I really regret wasting time and money at this clinic! Repeatedly let down by last-minute cancelled appointments and unreliable dentists when I really badly needed dental treatments. So much so that I had to deal with lots of pain and inconvenience and had no choice but to switch to a different practice and pay all the consultation fees again with a new dentist. Definitely advising others to AVOID this place, as it is badly staffed and managed. Although I raised my concerns with the practice and with Bupa several months ago and they have so far failed to resolve my complaint. So disappointing. :/
Good morning, Ruth.
We appreciate you taking the time to write to us about your experience in our Coburg practice. I understand you've already raised your concerns with the practice directly, though if you're still yet to receive a response or weren't satisfied with the outcome, I'd encourage you to email all the necessary details to our Bupa Dental Practice Standards team at [email protected].
Otherwise, you're welcome to send us a private message on Facebook (https://ms.spr.ly/BupaAustraliaPM) with any other information you feel we should be aware of, along with your full name and best contact number if you'd like to be contacted, and we'll pass this onto the team on your behalf. If you don't use Facebook, you're welcome to reach out to us with these details by sending a direct message to the official @BupaAustralia account on either X (Twitter) or Instagram instead.
Healthy regards,
Sam
Fantastic experience: Fiest time going to this dentist. This was a weirdly good experience. Super gentle and everyone in the team, including the receptionists was super friendly and professional. Never thought I'd say this about a dentist but 10/10. Would do again
Negative experience: Had my appointment reschedule in October to November due to system fault on their end (the booking system allowed me to book an appointment that didn’t exist apparently) and after attempting to call 3 times over 24 hours before my appointment to advise I am unwell and unable to attend with NO answer, I managed to finally get through the morning of and advised now I will be charged a $50 fee for cancelling my appointment too late. Was told to respond to the text message to advise of cancellation and there is no statement anywhere to advise of $50 cancellation fee. Extremely poor service from receptionist and disappointed in lack of empathy. Won’t be rebooking and will go elsewhere.
Hi there, Grace.
Thanks for taking the time to share your concerns about your recent experience with our Coburg Bupa Dental clinic. Please be assured that I’ve passed this feedback on to the team so that this can be addressed.
If you haven’t already, we’d encourage you to raise this with the practice manager at Bupa Dental Coburg. Alternatively, you’re welcome to escalate this by emailing our Bupa Dental Practice Standards team via [email protected]
Healthy regards,
Amelia
Negative experience: ** TERRIBLE ** UNHAPPY DENTISTS WORKING TO THE CLOCK NOT UNDERTANDING AND POOR CUSTOMER SERVICE . **** NOT RECOMMENDED ****
Good afternoon, Reno.
We appreciate you taking the time to write to us about your experience in our Coburg practice, and please rest assured your concerns have been forwarded onto them for their consideration. If you haven't already, we'd encourage you to raise this with the clinic directly by speaking with the Practice Manager or, alternatively, by emailing our Bupa Dental Practice Standards team at [email protected].
Otherwise, you're welcome to send us a private message on Facebook (https://ms.spr.ly/BupaAustraliaPM) with any other details you feel we should be aware of, along with your full name and best contact number if you'd like to be contacted, and we'll pass this onto the team on your behalf. If you don't use Facebook, you're welcome to reach out to us with these details by sending a direct message to the official @BupaAustralia account on either X (Twitter) or Instagram instead.
Healthy regards,
Sam
Negative experience: Practice manager was rude. I was questioned as if I was refusing to pay. The dentist was okay, she looked at my teeth for follow up and took about 5 minutes, did nothing. Told me I need to come back for next appointment. Charged for the whole amount of General dental appointment. And so I ask the reception why do I have to pay for this? I paid it anyway. (Was this appointment necessary?) Then she filed my name as rude customer. And trust me, her voice was louder so as her attitude. Money thirsty dental clinic and rude staff.
Good afternoon, May.
Thank you for taking the time to write to us about your experience. I've forwarded your words onto our Coburg practice for their consideration, as well as our Bupa Dental Practice Standards (BDPS) team. We'd be keen to understand more about this, so I'd encourage you to pass your concerns onto our BDPS team directly by emailing [email protected].
Alternatively, you're welcome to send us a private message on Facebook here (https://ms.spr.ly/BupaAustraliaPM) with any other details you feel we should be aware of, along with your full name and best contact number if you'd like to be contacted, and we'll go from there. If you don't use Facebook, you're welcome to reach out to us with these details by sending a direct message to the official @BupaAustralia account on either Twitter or Instagram instead.
Healthy regards,
Sam
Fantastic experience: From a friendly greeting on arrival through to thorough treatment and follow up I felt at ease and in good hands. The staff are friendly, professional and re-assuring. Highly recommended.
Negative experience: Don’t waste your time to go in this Clinic because services is very bad and they charge for 1 same thing 3 times So don’t waste you time to go there I’m very disappointed ..
Fantastic experience: I can highly recommend Bupa Dental Coburg! I was particularly impressed with the care and understanding shown to me by Dr Saira Oommen . She knew how anxious I was and took the time to make sure I was comfortable with what was going to happen and was happy to answer all the questions I had. The two young ladies in reception are very friendly and helpful too
Fantastic experience: New to Bupa, ! I already went twice for the routine check up..And found them very serious and efficient..But unfortunately I had to do a crown, which is for me a massive Job..Until now I ve been quite lucky. no major work needed...So today was the big day, I was very stressed and scared..But I knew I was in good hand with Dr Patia...and I was so right❤️..I was really concerned about the needle But Dr Patia put a numb cream and then didn't feel anything...Then the work started ..And I am impressed .. Absolutely no pain .She was gentle and efficient..(and her little assistant Sami too) They are a good team.. Important for them and patients. I am going back for the permanent crown But don't feel scared anymore❤️❤️Thank you for your beautiful work . Your French Patient Dominique CHAUBY Aoudai
Fantastic experience: I couldn't be happier with the service at Bupa Dental Coburg. Dr Ekta is very caring, gentle, efficient, and took time to explain everything. The receptionist and the dental assistant were absolutely lovely - friendly, helpful, and professional. Overall, an amazing experience! I will definitely come back.
Negative experience: Hi, Despite my prior communication about the specific expertise required, the clinic made an appointment with a general practitioner who doesn't have necessary training and experience to address the treatment of the root canal. Waste of time.
Hi Iona,
We appreciate you taking the time to share your concerns about your recent experience at our Coburg Bupa Dental clinic. Please be assured that your review has been passed on to the team to be addressed.
If you’d like to add anything further, please feel free to send us a private message on Facebook: https://ms.spr.ly/BupaAustraliaPM. Otherwise, you’re welcome to get in touch with our Bupa Dental Practice Standards team directly by emailing the details of your visit to [email protected].
Healthy regards,
Amelia
Negative experience: Extremely disappointed with the customer service and management at Bupa Coburg. I had my appointment locked in for over a month. I got a call from the clinic less than 2 hours before my appointment requesting me to come 15 minutes early as the doctor had to leave early. Half an hour later I get a call that my appointment has been cancelled due to their systems crashing. They rescheduled me for a 8:30am the next morning, and conveniently called at 8:10am to cancel the appointment due to their systems still not working and the doctor being unwell ( I was 10 minutes away from the clinic). All of this on a working Wednesday. No respect for my time and other commitments.
Hi Mallika,
It’s difficult to read that you’ve had this experience with our Coburg Bupa Dental clinic, though we appreciate you taking the time to share your feedback with us. Please be assured that your review has been passed on to the team to be taken on board.
You’re welcome to send us a private message on Facebook (http://ms.spr.ly/BupaAustraliaPM) if there’s anything further you’d like to add. We’d also recommend speaking to the practice manager if you haven’t already done so.
Healthy regards,
Amelia
Fantastic experience: Have come here a few times through my Bupa insurance and every time has been as pleasurable as the dentist can be. Every time I walk in the reception staff are warm and friendly. If there is ever a delay or an early spot they will call you in advance to let you know. Dr. Saira Oommen is amazing! She is so nice and gentle, and has put my mind at ease each time with my fear of needles. She will also encourage me to speak up if something becomes painful and in general does a really good job filling and shaping some of the larger decay holes in my teeth Highly recommend Bupa Dental Coburg and Dr. Saira Oommen!
Fantastic experience: I would just like to share the wonderful treatment that I have been receiving with Dr Saira Oommen. She has been treating me with so much respect and care, she makes me feel comfortable and I fully trust her work. Certainly the best orthodontist I have ever had!
Fantastic experience: Went in today for a general check up and clean. Dr Saira was really awesome. Probably the best dentist I have been to. She was super friendly and explained everything so well. The nurse and receptionist were really friendly and pleasant too. I would highly recommend using this clinic and would definitely recommend Dr Saira
Fantastic experience: Friendly staff and gentle super lovely dentist! Go here is your anxious, they will sure make you feel comfortable!
Fantastic experience: Great service and very friendly staff. Would definitely recommend!
Fantastic experience: Had Dr. Saira Oommen with me to do basic teeth cleaning, very patient and explained things thoroughly. The receptionist was also very friendly and welcoming, helped to check what exactly my Bupa plan covers to help me save the cost. Good services and clean environment!
Negative experience: They almost scammed me by charging me 1,200 dollars for a deep clean that I did not need (which I confirmed with other dentists). They also charged me 300 dollars for a superficial clean and X-ray, while other places would charge half of that. Do not waste your time.
Hi there, Lucia.
Although we'll always try to effectively communicate any recommended or needed services prior to appointments as best we can, it's disappointing to hear this mightn't have happened and that you would've had to pay an unexpectedly higher fee as a result. I can appreciate that this would've come as a shock and been rather frustrating, so I've made sure to pass on your experience through to our Bupa Dental Practice Standards team, who'll be able to forward it to the Coburg clinic to be looked into further.
If there's anything else you'd like to share, please feel free to do so by sending us a private message on Facebook here: http://ms.spr.ly/BupaAustraliaPM. Just make sure to include your full name and best contact number, and we'll go from there.
Here if you need,
Sam
Fantastic experience: Friendly staff, bright location, easy parking and convenient opening hours. I particularly like Dr. Saira Oommen.
Fantastic experience: Fantastic experience, highly recommended this always wonderful dentist!
Fantastic experience: Been attending Bupa Coburg for over 3 years. Very satisfied with the practice especially Dr Saira who has saved me a fortune!
Fantastic experience: Visiting for the first time, I was impressed with staff and facilities. Dr Brohi was outstanding - gentle, no pain involved, and highly professional. Very comprehensive in her assessment, with latest dental technology and facilities onsite. I'm happy to recommend this dental practice!
Positive experience: Dr Saira had to remove 4 front lower teeth. I was apprehensive about dentures as all the feedback from friends was "you'll be sorry". Saira measured me up for dentures and guess what? I'm rapt. Everything went as smooth as silk. Highly recommend her work.
Thanks for sharing this, Joseph!
Taking the utmost care of your teeth is paramount to us, so it's great to hear you had such a positive experience with Dr. Saira. I've made sure to share this with her and the team at Bupa Dental Coburg as I'm sure it'll brighten her day.
Take care,
Sam
Fantastic experience: Always a pleasant place to be at. Welcomed with a smile even if they are busy. They have been taking care of my families dental needs for 4yrs now. We have had a change of dentists and both dentists have been exceptional. Dr. Oommen is patient, pleasant and always smiling which helps with the stress that comes sitting on the chair!
Fantastic experience: Great experience. Dentist saw my child as an emergency appointment. Dr Saira provided a great service.
Fantastic experience: An excellent overall experience with Invisalign treatment here. Dr Alifiya is friendly, professional and has been supportive during all stages of the treatment. Both the service and results have exceeded my expectations. Thank you!
Negative experience: Horrible experience! The Dr couldn't pull the tooth out and hurt my daughter a lot trying to pull it out! She did not finish the job and then when the time for another appointment came she left us and moved on to the other customers. All she had to do was pull out a baby tooth and she couldn't she broke it aswell. Even though they did nothing we had to pay $150!
Hello Melike,
It’s difficult to hear that you and your daughter had this experience at our Coburg clinic, so I’d like to assure you I’ve passed this feedback on to the team directly to be addressed. I’d also encourage you to have a chat with the practice manager about this if you haven’t already done so.
You’re more than welcome to send us a private message (http://ms.spr.ly/BupaAustraliaPM) on Facebook if there’s anything further that you’d like to share about your visit.
Warm regards,
Amelia
Fantastic experience: Dr Alifiya is excellent. She is very friendly, professional and provides good care and advice for kid and whole family.
Fantastic experience: I've been searching for 5 years for a great dentist after my family dentist of 40 years retired, and finally found Dr Patla. She is exceptional: highly competent, up to date, and has a no BS attitude. Finaly found my new lifetime dentist. The Bupa practice is a top tier practice.
Fantastic experience: Service was quick and the dentist was great
Hi Ravishan,
Thanks for sharing your positive thoughts on your experience with our Coburg clinic. I’ve passed your comments on to the team to brighten up their day!
Have a great day,
Amelia
Fantastic experience: Great service and my dentist has an amazing smile
Fantastic experience: I have recently had a a significant amount of work done by Dr Alifiya Patla. After not having seen a dentist for 14 years due to fear, Dr Alifiya was excellent at helping me overcome my fears, though her patient and calming nature. I was in tears from anxiety and fear in our first session, but 4 months and 12 appointments later, my fears are gone and teeth look great. A big thank you from me to Dr Alifiya and all the Bupa dental staff.
Fantastic experience: I had to get an Emergency appointment today due to lockdown.She was amazing and came to Clinic to attend to my pain.Amazing lady and her assistant.
Fantastic experience: Everything was very good from reception to the dentist to the farewell!
Glad to hear this, Almay.
We’ve made sure to have your feedback passed on directly to the Coburg team for you.
Cheers,
Viv
Fantastic experience: Dr Sarah is amazing. Such a brilliant friendly doctor yet so professional. Her skills are top notch. Very friendly front staff and overall good vibes of the place. Highly recommended
Fantastic experience: I was incredibly anxious about seeing a Dentist after putting treatment off for several years. But, I knew I had to get it sorted. The clinic receptionist was friendly and helpful. I had spoken with her on the phone booking the appointment and she knew I was nervous. The dentist I saw at this clinic was amazing. Dr Saira Oommen is a very gentle and talented. There was no pain or discomfort (beyond what you anticipate having to sit in a chair and keep your mouth open), but she offered plenty of breaks. Dr Saira allayed my anxiety and explained everything extremely well. I will definitely return to Dr Saira and this clinic in the future. Highly recommend.
Fantastic experience: Having dental work carried out during covid lockdowns I had trepidation with proceeding. The staff put me at ease and although my simple procedures were a bit complicated in the end the team took this all in their stride and did a good job.
Fantastic experience: The staff were amazing and the dental clinic is great too
Fantastic experience: I love my dentist, and the receptionist is always polite and professional. The surgery is super clean.
Hey Susie,
Thanks for taking the time to let us know your thoughts and feedback! I’ve had this passed on to the Coburg team directly to brighten up their morning.
Take care,
Viv
Fantastic experience: Dentist was efficient, clearly communicated and was very personable
Fantastic experience: Have been a customer with my family for years. Great service, and are generally able to get an appointment on short notice.
Hey Thomas,
Thanks so much for the feedback!
Great to hear about your experience with Bupa Dental Coburg, and I’ve been sure to pass your kind words on to the team for them to take on board,
Cheers,
Ryan
Fantastic experience: Dr Patla is fantastic - explains each step along the way with your treatment ...Makes you feel at ease...finally found a Dentist I am very happy with
Fantastic experience: Dr Chetan Bhardwarj is fantastic. Had a root canal done and whilst I won’t say it was a pleasure, he made it as painless as possible and described the process all the way through with total clarity. All the clinic staff are great. Highly recommended
Fantastic experience: I had some treatment done at this clinic and am very happy with the experience that I had with Dr Saira Oommen and the friendly staff who took good care. I felt relaxed during the treatment and I am so happy with the end result. I would highly recommend this clinic.
Fantastic experience: Great dentist, very professional and a pain free experience.
Negative experience: Not helpful at all, uncomfortable experience. Wouldnt recommend a friend, or family.
Good morning, Sarun.
While it’s disappointing to hear you’ve not had the best experience, I’d encourage you to speak with the practice manager about your appointment so that they can understand what happened. Alternatively, you can let me know more about this by sending through a Facebook private message (http://m.me/BupaAustralia), and we’ll take it from there.
Here to help,
Viv
Fantastic experience: After calling around a few places Bupa Coburg were able to offer me an appt the following day. Service was friendly and efficient. Staff were aware I was nervous and made sure I was comfortable the whole time. No pressure to go through any additional procedures. Would highly recommend.
Negative experience: The practice is extremely dirty looking once you go past the waiting area with the tools looking unclean and dirty (I saw old materials from previous patients still on some of the instruments!) and things scattered everywhere along the benches. I got a filling and it was done extremely poorly by Dr.Saira I can't speak for every Dentist there but her professionalism was below average. I would not recommend her. Other staff members like the receptionist were extremely unfriendly. It is worth paying the little bit extra and at least going somewhere clean, presentable and hygienic. Do NOT recommend even if Bupa is your preferred health fund you can get same membership cover elsewhere
Fantastic experience: Fantastic team! Would recommend over and over. Moved out west and still come here.
Fantastic experience: My first visit to Bupa Dental Coburg. Welcoming friendly staff, Dentist, assistant & reception. No surprises with my treatment, 6 monthly visits recommended. The clinic was fresh and spotlessly clean.
Fantastic experience: Friendly, helpful and professional.
Fantastic experience: All the staff are fantastic. Great service with no surprises.
Fantastic experience: A super friendly and professional team with lots of big smiles. I was given sound advice by the lovely dentist and made to feel at ease through some pretty uncomfortable procedures. Thanks Bupa dental!
Fantastic experience: Had a great experience with a dentist today, he was super nice and informative, it’s always an uncomfortable experience but he was really gentle. I believe his name was Chetan.
Fantastic experience: Amazing and clean, staff are so so so lovely, my new forever dentist!
Fantastic experience: Dr Alifiya Patla is so good. Very friendly and helpful receptionist.
Fantastic experience: Dr Alifiya is highly recommend she is most amazing dentist i have ever visited.
Fantastic experience: Quality dental service Friendly knowledgeable professional staff I would happily recommend this practice to family and friends with confidence
Fantastic experience: So genuinely friendly, helpful, informative and caring. Excellent care also. Highly recommend
Fantastic experience: Had my molar removed @ this clinic, Dr Brohi was quick, efficient and explained everything. She set the expectations right:). The whole process took 10 minutes & my teeth was in my hand. The best part is that I don’t even have to take any pain medication and she also told my wife that don’t let him do any hard work (without mentioning the time limit ). Amazing service and I recommend this Doctor.
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