Preston Smiles
326 High St
3072, Preston
+61394702904

Opening hours

  • sunday: (closed)
  • monday: 9h-18h
  • tuesday: 9h-18h
  • wednesday: 9h-18h
  • thursday: 9h-18h
  • friday: 9h-18h
  • saturday: 9h-17h

At our Melbourne dental practice, our mission is to provide a comfortable and transparent dental experience with no hidden surprises. Our eco-friendly approach includes mercury-free fillings, biodegradable products, and state-of-the-art digital radiography to ensure your safety and comfort. Our team of locally trained and regularly educated dentists, all RMIT certificate holders, are dedicated to guiding you through every step of your dental care, ensuring informed decisions and personalized treatment. With a focus on individual needs and a wide range of services, we're here to make dental care a reassuring part of your life.

Our comment from Top Dentistas about Preston Smiles:

Preston Smiles stands out as a highly recommended dental clinic in Australia, known for its exceptional team and quality service. Many clients have shared their positive experiences, highlighting the professionalism and friendliness of the staff. Here are some key points that illustrate why Preston Smiles is regarded so highly:

  • Expert Care: Dentists such as Dr. Natasha, Dr. Fariha, and Dr. Chiu have received accolades for their thoroughness, carefulness, and ability to make patients feel at ease during their visits.
  • Comfortable Environment: The clinic is designed to ease any dental anxiety, providing a welcoming atmosphere where patients feel relaxed and cared for.
  • Value and Transparency: Clients appreciate the fair pricing structure and the upfront communication regarding treatment options, without feeling pressured into unnecessary services.
  • Wide Range of Services: From routine check-ups to more complex procedures like braces and root canals, Preston Smiles caters to a variety of dental needs, ensuring comprehensive care for all patients.
  • Positive Patient Feedback: The clinic has built a loyal clientele over the years, with numerous returning patients who praise the consistency in high-quality service.

With such a strong reputation and commitment to patient well-being, Preston Smiles is a go-to choice for anyone seeking reliable and compassionate dental care in the Preston area.

Services and Treatments

Dental emergencies
Pediatric Dentists

Preston Smiles: Reviews

4.5/5 (101 Reviews)
Giuseppe 4 months ago

Fantastic experience: If I had the option of giving more stars I would! Been coming here for many years now and I can’t thank enough everyone working there! So professionals and always looking after everything I did, starting from a simple cleaning to my last visit for bonding. So, soo happy with the results! See you soon guys

guru bsubhram 6 months ago

Fantastic experience: One of the best dental clinic in Preston. Dr. Natasha was extremely helpful in my filing during my visit. She did a great job.. Thank you very much.

Lily 6 months ago

Fantastic experience: Tim has done a fantastic job on straightening my teeth. Once I got out of that chair and looked at my teeth I was truly amazed and satisfied. I am so happy with my results. Thank you Tim 100/100

Ronald Choong 7 months ago

Fantastic experience: Amazing experience. The team is excellent and quick to respond. My dentist was professional and informative and detailed in his diagnosis.

Chin H 7 months ago

Fantastic experience: I had an emergency dental appointment with Dr Tony Chiu. He is absolutely brilliant, made me feel at ease and explained everything perfectly. Fantastic Dentist! Highly recommended

Elissa Sauzier 10 months ago

Fantastic experience: I got my extractions and braces put on here and all the staff are so gentle and thorough with explaining everything. this place needs to be #1 dentist in melbs. not to mention their prices are a lot more fair than 99% of other places. if you’re afraid of the dentist, go to this place. Everybody working here deserves a raise

Lauren S 1 year ago

Fantastic experience: Saw Dr Fariha today and was very impressed- will definitely be making this my regular clinic!

Minkyung Kim 1 year ago

Negative experience: Not transparent at all. Got taken bitewings, didn't even show them to me or went through them with me. Also got told I had a small decay on the enamel level, but she still told me to get a filling on it. She put it on super quick and didn't even polish it afterwards. Hmm... I don't know about this whole upselling thing. Great experience of aussie health care!

Natalie Soo 1 year ago

Fantastic experience: My dentist who is also named Natalie, always does an excellent job! The team are professional and friendly. My teeth are looking good. Thanks Preston Smiles!

Kimberly Francis (Altitude Dance) 1 year ago

Fantastic experience: So very happy with my emergency treatment! What lovely, kind & understanding people. I’m forever grateful at they eased my anxiety & filled the filling that had fallen out last night! I’m overjoyed to find a great, professional dentist close by. Thank you all, you’re legends.

Jane Liu 1 year ago

Fantastic experience: Dr.Frank Zeng is my go to dentist. Out of all the dentists I have had in the past, he is the best. He is very attentive, careful and very professional. I always feel I can trust him to give me the best dental care.

AF 1 year ago

Fantastic experience: I love Preston Smiles! Having had a number of check ups with Joyce Lin, and then seeing Dr James You to fix my teeth after an accident, Preston Smiles is definitely the best dentist I’ve ever been to. Their reception staff are lovely and informative, whilst both dentists I’ve seen & nurses have been patient, understanding, and easy to discuss any concerns or queries I have. I always leave with a bigger smile ☺️ Can’t recommend them enough! Edit: Dr Lin and Dr You have since left the clinic I believe, but I’ve since seen Dr Frank Zheng who is just as wonderful. Will continue to come to Preston Smiles for my dental needs! Edit 2 Aug '24: I have since been back to visit Dr Olivia Wei Sha who was also wonderfully patient and friendly, as well as giving me great advice on how I can continue to care for my teeth. Still my favourite dental practice!

Tuyet Wang 1 year ago

Fantastic experience: Excellent and professional service especially by Dr Anthony Chiu. If you have any tough or challenging dental problems, then he's your guy.

Tracey Wallden 1 year ago

Positive experience: Preston Smiles is fantastic. From the receptionists to the Dentist and Dental assistants, cant thank them enough.

Tiger Toe 1 year ago

Negative experience: Feel like they were trying to eek as much money out of me as possible. Despite their claims very un transparent.. AVOID.

Jordie 1 year ago

Fantastic experience: Dr Payal made easy work of an aching tooth. Many thanks!

Dina Somo 2 years ago

Negative experience: Don’t waste your money and time with learners..

Rejena Mikho 2 years ago

Fantastic experience: Dr. Fariha Ahmed was fantastic – professional, caring, and ensured I was well taken care of. Highly recommend!

Nicholas Tsoukanis 2 years ago

Fantastic experience: Have been going here for a couple of years now, and am always booked in with Dr Marina Atalla. I can not recommend her to anyone that asks me “where should I go and who should I see” enough. Extremely professional, kind and caring, I have not had any work done that is out of the ordinary, mainly check ups and cleans, with the occasional filling, but for someone who is anxious to go to the dentist, I always feel comfortable with Dr Marina, plus I get to walk out with a smile every time, and not only cause I’ve just had my teeth cleaned, I’ve had them cleaned by a fantastic dentist. Can not recommend her highly enough! 10/10 dentist at a really great and friendly clinic

Wendy Nguyen 3 years ago

Fantastic experience: Have you been contemplating whether to get braces/Invisalign?? JUST DO IT!!! I've been seeing Dr. Sabina Choi for my braces for a little over a year and have had them taken off recently! I am beyond happy with my results and have found myself a forever dentist!!! 10/10 highly recommend!

Shweta Himta 3 years ago

Fantastic experience: I have been visiting ‘Preston Smiles’ for many years now and have always found the staff members to be friendly and welcoming and the level of care to be very good.Their service has been excellent every time I visit. All the Dentists are very thorough with the knowledge and Skills. Highly Recommended.. !!

Gaurav Madaik 3 years ago

Fantastic experience: Recently moved in the area so we were looking for a new dental clinic ans find them on Google…very professional and reasonable fee..highly recommend Dr. Fariha

Daniel Volker 3 years ago

Fantastic experience: Preston Smiles is amazing! Definitely put all my nerves at ease. I suffer with horrible anxiety and the team made me feel so comfortable and relaxed whilst also showing they care about my teeth AND my comfortability. My first ever appointment was with Dr Timothy Van and I can’t recommend him enough based on his kind and caring personality, I felt like I was just chatting along with a good friend. A huge thank you to the dental assistant/nurse for comforting me through my whole appointment, she made sure I felt right at home and kept a lovely, kind flowing conversation with me to take my mind off being at the dentist. She was extremely wholesome. Never have I ever met a kinder person than her and I want to thank all these beautiful people for being in the dental industry for the RIGHT reason. Anyone would be lucky to see these dentists but you’d be extra lucky to have Tim as your dentist.

Willis Lie 3 years ago

Fantastic experience: 5 stars experience, their work is of the highest standard, all Dentist are helpful and professional. Highly recommend.

Xavier Xi 3 years ago

Fantastic experience: Tim and his team have been looking after our family for over 10 years now, great with kids and comforting to have him look after us.

Andrew White 3 years ago

Negative experience: Just went here to get a tooth fixed. Saw Dr Vincent Hou. He says he is a doctor but I am not so sure. He took an x-ray of a tooth that I said was painful, but I old him where the actual cause of the issue was. He refused to listen, jumps to his own conclusions that are incorrect given that I needed the root cause fixed, not the symptoms. Another tooth, which was the second one that I needed to get repaired was meant to be the one he fixed, because it is cracked and needed to repairs to then stop the increase of infections... But no, he said he need to do a root canal or remove the tooth...but that would not fix the root cause. I would advise anyone that visits this dentist to steer clear of Vincent Hou as he does not know what he is doing. In that clinic he does not even ha e a certificate for saying he is a doctor or dentist... Makes me think he is not. So now here I am in pain still, even more pin than when I went in there because of his antics and shoving things around. He told me what I told him, that there was an infection... I told him where it came from... He doesn't listen or think... This "Doctor" I will be reporting to the medical board as he is not fit for practicing.

Xi Wang 3 years ago

Fantastic experience: I had an appointment with Dr Darren Chen for a deep clean, which was recommended by a different dental clinic. The price at Preston Smiles is about 40% cheaper than several other clinics. After completing the initial periodontal assessment, Dr Chen said I didn't need to have a deep clean. I am really grateful because instead of 'selling' me the treatment, Dr Chen did put my best interests before financial gain. It was a huge relief to me both mentally and financially. I would highly recommend Preston Smiles and Dr Darren Chen for their services and ethics.

Ashley Duns 3 years ago

Fantastic experience: I hadn't been to the dentist in.....a long time. This was after a bad prior experience. Preston Smiles were amazing. I was booked with Dr Fariha, who explained everything really clearly and made me feel very comfortable. I got in for an appointment quickly because I had pain and needed some things done in a hurry. Their aftercare has been great. They respond to emails after hours and try to help you out. I highly recommend them, especially if you're a little afraid to go.

Drew White 3 years ago

Positive experience: After all the bad reviews I have read about this place, I found that it was not that bad from all those years ago. The dentist I saw, Dr. Zeng, was brilliant. This dentist actually listened to the issue, and where I told him the issue was. When one X-Ray turned out not so good, he took another to make sure he could see things clearly, that way no mistakes. He took his time and did things patiently. Thankfully I have a very high pain tolerance and control, so the pain I was in did not cause any issues while they drilled and had cold water in my mouth from the suction. This is no fault of theirs, this is just the issue that I was having due to inflammation in the roots due to the one tooth issue that he was fixing. The drilling and filling were great. Done very professionally and at a very great price. I've not had any issue with the problem since. I would highly recommend Dr F. Zeng to anyone. ------------------------------------ Now to the bad side... ------------------------------------ The only down side was the assistant. Not the best. not saying they shouldn't be assisting, they may be in training, but the patient should be made aware if they are in training. She was probably 14 or 16 years old. She needed help with things. She didn't know how to use suction or do things in that way properly. She didn't look and do her job properly. she made too many mistakes. I actually doubt that she has had any medical training.

Mandy Monroe 3 years ago

Negative experience: Beware of Dr Anthony Chui. His behaviour was so bizarre that it still haunts me... He started drilling away without ANY numbing. Eventually I had to stop him, telling him I was in too much pain. They gave me one needle and then immediately started drilling again. When I said I was still in agony, he stopped and actually waited for the anesthesia to numb the area. When he began again, the pain was still excruciating and when I told him this, he would pause to let me recover slightly and then the drilling would resume. But no further anesthesic was administered. After about the fifth time this happened, I burst into tears and told him I wanted to leave. Every other dentist I had seen at Preston Smiles had been lovely and had given me adequate numbing and I was so confused as to why I was being put through this. When I put my hands to my face as I sobbed, he grabbed my arms and pinned them to my chest. When I stopped crying he said I couldn't leave and finally gave me more anesthesic. It was so strange and awful and while I was given a refund and an apology from the clinic, I still don't understand Anthony's actions and I still can't go back to the dentist. Don't put yourself, or your family, in the hands of someone capable of that.

Hamish O'Donnell 3 years ago

Fantastic experience: Have visited Preston Smiles multiple times and have had the most amazing service. I've had several consultations and felt extremely comfortable with the experience and professionalism and friendliness of all involved. Would highly recommend!!

Timothy Vanikiotis 3 years ago

Fantastic experience: Preston Dental Smiles is simply at the top of their game. Highly recommended.

Matthew Elvin 3 years ago

Fantastic experience: Had great service from Darren! And his assistant. He really took the time. Fair prices too. I'll be back.

Katie 3 years ago

Negative experience: They cancelled my appointment with Dr Joyce 2 days prior the Sat appointment, which I booked half a year ago (they also called 2 days ago but was busy so didn’t pick up that phone call). Apparently Dr Joyce had left more than 1.5 months, and she was fantastic! They originally said there’s no more appointments available on the same day and asked me to change to next month, which will consequently lose on the second time free check up with private health insurance (as next one will be in Jan 2023) + against dentist’s advice. At the end, all of a sudden they said there’s a last min cancellation with Dr Ben. But I had a very poor experience from him last time so I had to turn down the offer. The receptionist was nice and I understand she’s doing her job. However when I wanted to speak to the manager by getting an email, I was told the manager said theres no need for their practice to notify clients early about cancellation and there’s nothing they can further talk to me about it. I don’t know why it’s acceptable to let clients know 2 days prior the appointment when the dentist had left more than 1.5 months. There’s lack of duty of care and poor management. It’s also hard to book something when you work full time and everywhere else is full now in June with such a short period of notice. After going to this clinic 4 times in 2 years, its sad to see the 2 good dentists who helped me with my surgery in the past were gone and I have to move to another clinic which they care more about their clients. ps: I don’t understand why I’m still receiving sms for booking reminders when I told your clinic I will no longer be a client.

KnightDragon 3 years ago

Fantastic experience: Great service, friendly staff. Highly recommend.

Binh Nguyen 3 years ago

Fantastic experience: Came into see Dr Frank for a checkup and clean a could not be more thrilled. From the service at the front desk to Dr Frank himself. Everyone was very nice and professional. Dr Frank took the time to care for my teeth and teach me about the importance of oral care. Definitely highly recommend the clinic

Yuru Hou 3 years ago

Fantastic experience: Highly recommend this dental clinic esp Dr Fariha! We were so worried as this was our 2yso and 3.5yso’s first dental visit, but the receptionist was very nice and professional to address our concern. And Yes!!! Dr Fariha was super sweet and kind talking to them, comforting them and what’s more letting them watch peppa pig so they both were super relax to cope with the check up. We were so surprised that their first dental visit went soooo well! But definitely we couldn’t do without our beautiful team here in Preston smiles!

Jennifer Chalhoub 4 years ago

Negative experience: Pathetic customer service ! I was waiting over an hour for my scheduled appointment. I was only told my appointment will be 10 mins late!Clearly overbooking appointments. Would have loved to see if it was the other way round. Ended up walking out and will never be back here.

Preston Smiles
Preston Smiles

Hi Jennifer. Thanks for your review. Unfortunately on that day we were unexpectedly down 3 nurses and had to call in some temps to help us fill in. It was a slow day but didn't think we would take so long for the patient before your appointment as we were running on time. Dr. Joyce was very apologetic over the phone with you and tried to be as accomodating as she could to see you again on the day or another day after hours. Dr. Joyce couldn't offer any free treatment as this wasn't in her capacity to provide. Your husband has seen Dr. Joyce before so he would have understood how gentle and thorough and chatty Dr. Joyce was. Unfortunately, due to this review and the stress in needing to try to be on time, she has taken a break from our clinic. Hopefully, she will return to service the local community in the near future. Thanks again. Preston Smiles

Sara C 4 years ago

Fantastic experience: This has been a great experience! Been putting off getting my wisdom teeth for a while and I’m so glad I booked with them. They were straight forward on the phone and told me all the possible price outcomes. When I went in for the xray I was able to get one of them removed then and booked in for the next ones, and was even advised I don’t need them all taking out if I didn’t want. Catherine was really great and explained everything she was doing. The price was very fair and I’ve come home with no issues (other than the usual weird mouth feeling that comes with going to the dentist). The hole feels smooth with no annoying flappy gum bits. I’ve been well informed on how best to take care of my mouth during the healing process. Preston Smiles we’re honest and there were no extra services pushed onto me, I went in and got exactly what I booked for with no hidden costs. Thank you very much Preston Smiles, ill definitely be returning.

Li Fong 4 years ago

Fantastic experience: Friendly and helpful staff. Dentists are also always very professional and compassionate with gentle hands. Will definitely keep coming back!

Lusinda Cleary 4 years ago

Negative experience: I had a dental procedure which unfortunately was not carried out with the required expertise and due diligence of care. During the procedure I was left for extended periods of time while the dental assistant searched for missing tools, the dentist kept coughing, the light above the chair was unserviceable turning on and off, and the dentist technique was brutal and heavy handed. The dentist had no awareness of the living and feeling person in the chair. The only comments possibly meant to reassure, was the dentist constantly repeating ‘that’s a funny little noise!’ each time the electric tool was turned on, while I had blood running down my neck. The procedure resulted in excruciating swelling, bleeding, and jaw pain and I ended up in the Emergency ward at the Austin Hospital. I discovered later (with consultation by another dental specialist) that the procedure was definitely not necessary in my case and could have been avoided. The follow up complications, pain management and costs have resulted in a very negative experience.

Preston Smiles
Preston Smiles

Hi Lusinda,
Thanks for your feedback. We've tried to follow up your concerns directly with you at the time, but if you would like to reach out to us and discuss again with Pa and obtain your reports we are more than happy to do so. Due to the Privacy Act, our response will be somewhat vague and general in nature. The dentist who initially consulted with you, advised of the options regarding your teeth. Some treatment was performed to resolve your issue. At another time, you then asked about further treatment on your teeth, which the consulting dentist advised you that none of our team at Preston Smiles could perform and options were given from the most comfortable to the least comfortable.
One of these options involved us facilitating a dental surgeon who works at the Royal Dental Hospital and Frankston Hospital to perform the treatment at our office. It is a little disappointing to hear of your experience, and I agree that the dental surgeon's chairside and clinical manner is something to improve upon and this has been forwarded onto them and they understand how disappointed we are. It's unfortunate that you did experience complications following the procedure; however, the complications were clearly discussed prior and the treatment performed was consented under your directive to do so on sound evidence-based techniques. Again, please feel free to reach out to us again so that we can help. Regards, Dr. Timothy Van.

Lucia Jasmine 4 years ago

Fantastic experience: Dr Van was thorough and took time to explain the procedure I need and will be happy to recommend the service

slwsxD 4 years ago

Fantastic experience: The staff were great and the place was very clean. Dr Timothy was great and thorough :) Would recommend him to others.

Gurpreet Sandhu 4 years ago

Fantastic experience: Such great dentists and amazing service, 10/10 would recommend!

Bryan Han 5 years ago

Negative experience: I went to this dental clinic for a paid consultation on my tooth implant last week.However, Dr Timothy Van is very arrogant and helpless, who didn't provide me with any suggestion or advice related to tooth implant, instead he was in a rush to check up my teeth and ask me to come back in October.He didn't even give me a quote or a plan on tooth implant. I still have no idea now on how much it is going to cost me and how many stages it is going to take. Other than that, Dr Timothy Van's attitude is not acceptable. He gave me an impression that he does not like to communicate with those whose first language is not English although my spoken English scored 8 in IELTS test 10 years ago. The funny thing is his accent disclosed the fact that English is not his first language either. I am very ashamed of his service and attitude and I will not recommend him to everyone. Purely waste of time and money.

Preston Smiles
Preston Smiles

Hi Bryan. Thank you for your review. Before I saw you, I was left a note in your file, that if I needed any help with translation that I should contact Dr. Joyce to discuss treatment. I was under the impression you may have needed some help with translation so I'm sorry that you felt this way. I didn't want to over complicate things. Your consultation was purely with respect about the implant and implant planning. I explained that you were not ready for the implant due to a recent treatment you had and that we should wait. I didn't discuss costs because it was not an appropriate time to do so as it depends on bone height and 3D xrays and these affect procedures and costs. I was very concerned with the other teeth in the mouth and I tried to contact Dr. Joyce whilst you were in the chair to discuss these findings. I was unable to get in touch, so I said I would write a note to Dr. Joyce about these findings in detail and for her to communicate with you the next day about it. You had no questions for me at the end of the appointment, so I felt I had answered all your questions and left happy and I went on to see your wife. We do not tolerate racial vilification, and I don't understand the need for you to try to racially vilify someone. I always provide costs, procedure involved and staging of treatment when suitable. Thank you, Dr. Timothy Van

Mialuckyy 5 years ago

Fantastic experience: I saw Dr Anthony Chiu. I was very anxious and stress but he extracted my tooth very quickly without much pain. He is professional and knowledgeable. I recommend going to see Dr Chiu at Preston Smiles.

Neil Allan 5 years ago

Fantastic experience: My first time at Preston Smiles and a great experience. I thoroughly recommend this dental practice and the dentist Amanda.

Chen Yang 5 years ago

Fantastic experience: Dr Van always does a great job on my teeth cleaning. Recently, I had my wisdom teeth extracted and it was done quickly, painlessly and professionally. Great job!

Toami Jones 5 years ago

Fantastic experience: I highly recommend this clinic. I have been to see Dr Timothy Van a few times, he is very professional, thorough, honest and friendly. He will put you at ease.

Antonsetiady Cheow 5 years ago

Negative experience: Tim was not in good mood when giving free consultations because i had an unhealthy gum with disease and also dirty teeth. I look decent and no health insurance. No way am going to spent my saving money to this dental place when they are not giving a caring or options to me. I shocked that i was treated like it is my fault that i dont take care of my teeth. The judgement is real. The service is feeling like rushing and you cant afford it. It is a shame for a dental place with great reviews.

Preston Smiles
Preston Smiles

Hi Anton, Thanks for your review. After extensive discussion, and that you were ready to begin treatment, I advised you we could not start any treatment today because we would need to investigate your gums. You mentioned they need a clean, and I agreed and said they were dirty. I didn't mean to cause any offence and I did not mention anything about looking decent or not. Your free consultation was slotted for 15 minutes, I spent 16 minutes with you. For us, it is a screening process and also a Q&A session. I asked you if you had any further questions before you left and you said no. Please be advised orthodontic consultations are complimentary and we did discuss other treatment options at no charge. As discussed with you, I couldn't do any cleaning or offer any service to do it due to Level 2 dental restrictions due to COVID, and advised you we could do it in 4-6 weeks time and that in the meantime I wanted to request your previous records and xrays to determine any underlying issues. Please refer to ADAVB website about the Level 2 restrictions: https://adavb.org/resources/for-dental-professionals/covid-19/recent-updates . Like with any ethical comprehensive treatment plans, we require to diagnose and make sure your teeth are stable and healthy before proceeding. If I was rushing today, I would be starting your treatment today and taking your money. It's not about rushing, we simply can't do certain treatments at these unprecedented times. I am in a good mood today and thanks for your time and understanding. Dr. Timothy Van

Alex L 5 years ago

Fantastic experience: Really lovely dentists, thanks for making my daughter's first dental visit a positive one! Would recommend for kid's first time visit for sure.

Lane Adam 5 years ago

Fantastic experience: These guys are amazing! I have had terrible experiences in the past with dentists, but Dr. Ben and everyone else at Preston Smiles are all very honest, friendly, on time and help out with any dental anxiety. I recently had all 4 wisdom teeth taken out and I have been worried about doing it for years, everyone here made it a really easy and non-stressful time. Highly recommend.

Tobia Kipper 5 years ago

Fantastic experience: I can highly recommend Dr. Timothy Van from Preston Smiles. He communicates well and looks after you so your as pain free as possible. I had almost no pain for three of my visits whilst getting a root canal done. Some other dentists I’ve experienced at other places, just don’t have the best techniques. The team is professional and friendly. I’ll be a customer for life!

Nicole Yeung 5 years ago

Fantastic experience: I went there for a clean and some minor touch up and I was explained what more thing I may want to look into doing in the future. I was very happy with the service, no time wasting, dentist explained things very easily to understand, I like it to the point. I will be back. Thanks.

Joe Zhen 6 years ago

Fantastic experience: Highly recommend Dr Amanda!! She is the best.

Kenneth Ng 6 years ago

Fantastic experience: Love this guy! Thanks Dr Tim! Will recommend them any time!

Mendo Lozanovski 6 years ago

Fantastic experience: Anthony has made me smile again after 5 years. He explain his procedure and does it one hundred percent. Thankyou Anthony i will recommend you one hundred percent. Thankyou again Mendo

karen huang 6 years ago

Negative experience: Unprofessional and not delivering good service. Not recommended. I had been seeing a few dentists in the clinic. This time I booked with Tony. He didn't brief what he was going to do at the start and I had to ask him. Neither did he provide any advice at the end. When he walked me out he smiled and commented that I did not speak English well. Thank you Doctor Tony. Many of your customers see you for your bilingual skills. Fillings did not fit well, but he insisted it was fine. I had to book another dentist to fix it. Will not go back, absolutely.

Jason N 6 years ago

Fantastic experience: I have been coming to Preston Smiles for a few years now. The Dentists, and staff here, have always been great and their service is first class

Rebekah Chugg 6 years ago

Fantastic experience: I have been seeing Dr Joyce at Preston Smiles for the past 8 months after hurting my tooth and requiring a root canal. Dr Joyce was incredibly helpful and took a considered approach to fixing my tooth, which I was very grateful for as I was undergoing Invisalign treatment at the time and she was always on hand to answer any of the (many) questions I had. I highly recommend Dr Joyce and the team at Preston Smiles Dental.

Brad Champness 6 years ago

Fantastic experience: Quality service with very friendly staff, highly recommend Michelle.

Gabriela Hart 6 years ago

Fantastic experience: Excellent service. They think about every single detail to make you feel confortable and forget how stressful visit your dentist can be. The dentist tooke plenty of time to explain me particular things about my teeth and he was very friendly. I loved the place :)

Tali Sing 7 years ago

Fantastic experience: Amazing service. I’ve been seeing Dr Anthony Chiu since I moved to Melbourne 5 years ago. I could not be happier with his work and have recommended him to many of my friends and family. He is always explaining in fine detail and making sure I understand every procedure. The reception team are always friendly and kind. I would highly recommend Preston Smiles to anyone!

L H 7 years ago

Fantastic experience: Professional dental clinic with high quality service and dental care. Highly recommended.

Li Yifan 7 years ago

Fantastic experience: Our experience with Dr Tim and his team was absolutely fantastic. Our family had a fair amount of work done and would highly recommend Preston Smiles to people who need a patient and experienced dentist to themselves and children especially. We trust them because they always gave us good advice to fix and protect teeth and the prices are definitely reasonable.

PinShie Quah 7 years ago

Fantastic experience: Mom had long-standing problems with her teeth which worsened over the past few years. After hearing good things about Dr Chiu at Preston Smiles from friends, I decided to book mom in for a consultation. Dr Chiu was thorough in finding the root cause of mom's discomfort, and was very patient at explaining things to mom in Cantonese. Other than his excellent scientific knowledge, I was also impressed by his effort in providing cost-effective treatment options. It took us two visits to restore mom's teeth, but mom has never complained about her teeth after that.

Te Woo (Leaderofrouge) 7 years ago

Fantastic experience: Preston Smiles has been the only dental clinic I have been using since moving to Melbourne 5 years ago. I have not had any negative experiences regarding services delivered by the clinic. Booking is a breeze. I don't recall being place on hold for anything over 5 minutes. Receptionists there speak clearly over the phone and don't muffle as some that I have encountered in the past. The clinic is usually very accommodating in that they have always tried to slot me in any gaps between appointments in the case that I was running late; otherwise they will offer to reschedule my appointment. Dr A. Chiu is a knowledgeable dentist who is able to hold casual conversations during practise to help relax anxious patients, while remaining respectful and professional --- something that one could expect from good community practitioners. He would always let you know what he is about to do beforehand, and thorough with his explanations when discussing any of my concerns about how to manage my teeth and gum. I have seen other Preston Smiles dentists on-site before, but I see no reason to switch when I know I am already in capable hands. I am confident with Dr A.Chiu's practice and will not hesitate to recommend him to any of my friends.

Matthew Bouwman 7 years ago

Fantastic experience: Dr Chiu (pronounced 'chew', and who tolerates the inevitable jokes with good humour) is my idea of the perfect dentist. He is extremely knowledgeable and takes the time to explain why I need work done and how to prevent problems in future. That leaves me best able to look after my teeth. In fact, now I think back on it, since my initial treatments to correct some longstanding issues, I've followed his advice and haven't needed anything but a routine scale and clean since. Speaks for itself, really. He is passionate and patient with his work to the point of fussiness, which for someone who pokes around in your mouth with sharp implements, is the right attitude to have. The clinic is well maintained and has a comforting atmosphere, and the reception staff are always friendly and accommodating.

David Wong 7 years ago

Fantastic experience: Excellent experience. Dr Chiu is one of the most professional dentist I have ever had. He is willing to spend time to discuss my tooth treatment and patiently answer any questions I had with the dental procedures. The information he provided allowed me to make informed decisions unlike other dentists who would just tell me what I need (without telling me the consequences of the procedures). Definitely would recommend Dr Chiu to everyone.

Eric Chai 7 years ago

Fantastic experience: Dr Chiu is one of the best dentists i ever had. Very professional and very patient. He explained the procedures in a very detailed way to ensure i fully understand what is going to happen during the session. I highly recommend him to everyone.

Luke Kane 7 years ago

Fantastic experience: Went and saw Dr Chiu on Friday. Extremely professional and friendly. Overall pleasant experience on all fronts.

eric yuen 7 years ago

Fantastic experience: Professional service and friendly staffs. Definitely the best dentist clinic around Preston

yiran zhang 7 years ago

Fantastic experience: Tim is professional and reachable. Full of knowledge, always gentle. Definately the best dentist you could ever get. Strongly recommend everyone to go for him.

Frankie Peg 7 years ago

Fantastic experience: Preston Smiles is a wonderful clinic and a breath of fresh air after going through far too many dentists in the area! The Clinic is welcoming to all walks of life, with multilingual staff who are also fluent in English. I have seen both Dr Joyce Lin & Dr Timothy Van and both are caring, comprehensive and talented doctors! In my exprience, they are one of the cheapest in the Northern suburbs of Melbourne, but with the quality and service of the most expensive! Cannot recommend this clinic enough, they've genuinely, literally improved my outlook on life!

tuyet tran 7 years ago

Fantastic experience: Friendly staff and experienced dentist, Dr Van made my husband and me feel very comfortable during our visit last week. Affordable price as well. Will recommend the clinic to family and friends.

darshin desai 7 years ago

Fantastic experience: I have just completed my Invisalign with Dr Van and couldn't be happier with the outcome. The whole process was hassle free and it's very reasonably priced. Will recommend it to all!

Katherine Sadler 7 years ago

Fantastic experience: This is the best dental clinic I have been to. Joyce is both professional and caring and makes your treatment a lot easier and anxiety-free. I have needed to see her quite a few times and I can't recommend this practice highly enough for their thorough and caring work.

Zengxu Li 7 years ago

Fantastic experience: had an appointment last week with Dr Darren and he was fantastic! very gentle and virtually pain free! will be back for my routine check up! highly recommend it!

Tara Naguleswaran 7 years ago

Fantastic experience: Always a great friendly and professional experience at Preston smiles. The refurbishment is great and relaxing and the staff are so inviting and helpful. Will be back in 6 months for my checkup!

Meg Hills 7 years ago

Fantastic experience: Very friendly and great services

Bruce 7 years ago

Fantastic experience: 之前带母亲去拔牙,有会说中文的员工,态度非常好,母亲牙疼的厉害,牙医用中午休息的时间帮忙检查,并处理好了,非常满意。

PCY PAINTING AND DECORATING 7 years ago

Fantastic experience: I have been going to Preston Smiles for a couple years now. Have been seeing Dr Joyce Lin for my treatment. She is very thorough, gentle and polite, her nurse (Hanh) and her makes it feel like you’re at a day spa. Highly recommend for anyone who is after a caring dentist that will go the extra miles. ^_*

Chris Ambas 7 years ago

Fantastic experience: Brilliant service, friendly staff and open on weekends. Highly recommend!

Stephanie Marinis 7 years ago

Fantastic experience: I’ve been attending this clinic for over two years - Dr. Chiu and the team are absolutely fantastic. They are always professional, but still add a personal touch. It is a very family friendly, and hands on clinic.

Damian Patterson 7 years ago

Fantastic experience: Their new facilities are very nice the staff are friendly and Tony (Dr) is patient and attentive, he took the time to explain clearly and concisely what was needed and why. Tony gave upfront information so I could make an informed decision for myself instead of telling me what I should be doing.

Rebecca Serritiello 7 years ago

Fantastic experience: Mum and I both go to Dr Timothy Van and have been going for a couple of years. He is very thorough and gentle and it’s very important to us as we both get a bit anxious about going to the dentist. We have definitely built up the trust with him and the staffs there. They are always very helpful and loving the new reno and space!

Diane Kwok 7 years ago

Fantastic experience: Nice clinic, very professional staff.

Jia Lin Li 7 years ago

Fantastic experience: Nice & new renovation Clinic, friendly services, new equipment, really patient with children. So happy with services, also doctor give professional advise, spend time on detail.

Steven Kwok 7 years ago

Fantastic experience: Friendly and professional service. Overall pleasant experience

David Wu 7 years ago

Fantastic experience: Newly renovated, child friendly environment. Staffs are very helpful.

Matthew Todorovski 7 years ago

Positive experience: Good dentist. He kept me informed of everything he did. Satisfied with his job.

barek art 7 years ago

Fantastic experience: Ask for Tony, I found him to be AMAZING. I was very scared and shook uncontrollably but he eased me into my treatment building up my confidence before taking my top teeth out. I can’t speak highly enough of him and Preston Smiles. Thank you for my new smile!

Edwina C 8 years ago

Fantastic experience: I've been coming to the team at Preston Smiles for the last couple of years. They're always very professional and do a great job on my treatments. Highly recommend!!

Pa Houa Vang 8 years ago

Fantastic experience: Took my 4 year old to see Joyce at Preston Smile Dental. After how many clinics we have been to, they could not get him to open his mouth and would quickly rush us out the door. The first appointment with Joyce was amazing. She was very patient him. I am very impressed and pleased of the service that we have received. Would highly recommend Preston Smile especially if you have a very anxious child. Best dentist I've been too.

Erica Cheng 9 years ago

Fantastic experience: Very thoughtful and dentist that actually cares about the patients' wellbeing

Sarah Elissa 9 years ago

Negative experience: disgusting if i could 0 rate i would they you off some doctors there not qualified when you go to pay they give you amount then when u tell u medibank they put there prices up they very doddgy watch out

Preston Smiles
Preston Smiles

Hi Sarah, we apologise that you had an unpleasant experience with us. All our dentists are Australian qualified and all our nurses are qualified Certificate III. So the team here are all dismayed by this comment and we really would like to get to the bottom of this. Our practice is a preferred provider with all major health funds, thus we abide by their fee schedules which are much lower than standard fees. Our aim is to keep your out of pocket expense to a minimum. With respect to this particular incident, I cannot find you in our system so that we can follow it up for you. Could you give us a call and speak to our manager Betty or if you can please email us at [email protected] to confirm. Thank you, the team at Preston Smiles.

Chirag Barot 9 years ago

Negative experience: Booked an appointment for the first time but was running 20 minutes late so i had to reschedule my appointment because i was told 20 mins is too late. Fair enough. For second time, waited more than 20 minutes after scheduled appointment time. When checked with receptionist how long do still have to wait? Answer was "not sure". In fact i was offered for rescheduling again!!! Left that place straight away.

Preston Smiles
Preston Smiles

Hi Chirag, we apologise that you had an unpleasant booking experience with us. Let us assure you, that the team at Preston Smiles strive for quality dental care and service.
With respect to this particular incident, it's unfortunate that we were late for each other. :( The first appointment, which was on a Saturday, was in the middle of the appointment book. What this meant, that after your appointment, there were three consecutive appointments.
Had you arrived, then the time taken to fill out the form, we would of either had to rush your treatment or make others wait even longer. Neither are any good outcomes. So we rescheduled your appointment, with no charge. The second booking, you were booked in at 6:45pm as the last patient on a Friday night.
When you arrived, the receptionist informed you we were running late. You were okay with that and it was as you described when you waited another twenty minutes or so you queried how much longer and you left. Sometimes we run late, and it is our policy to offer to reschedule. In this situation, the patient before you was a little girl who needed some extractions. She and her guardian required a little more TLC in such a manner to provide her appropriate gentle care. If the situation had arisen where something unplanned or difficult required extra time and attention, we would have extended that same courtesy to you. If you require any further assistance, you may contact us on (03) 9470 2904 or email us at [email protected] to give us a go again. Thank you, the team at Preston Smiles.

Simon Wilson 10 years ago

Fantastic experience: I saw Anthony Chieu. Very thorough and good at explanations. Trained at UWA. He did all the work - inspection and clean, did not hand off to a technician for the clean. Would go again.

Elizabeth D 11 years ago

Fantastic experience: Dr. Chiu is a fantastic dentist! he recently helped me out with a crown I needed after a root canal. the process was very quick, relatively painless and very affordable. What I enjoy most about this dentist is the transparency, I feel like I can trust what these dentists are doing and being over serviced. very happy!

Peter Keogh 11 years ago

Fantastic experience: I have seen Tony Chiu for the past few years. He has been great at working on preventative care for my teeth. He is a very skilled dentist and very thorough with great attention to detail. I have moved area but return to see Tony for the very high standard of care he provides. I highly recommend his service.

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