Mascot Dental Centre
Information about Mascot Dental Centre
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 9h-19h
- wednesday: 9h-19h
- thursday: 9h-19h
- friday: 9h-19h
- saturday: 9h-15h
MASCOT DENTIST – Mascot Dental Centre is committed to providing true dental care and enhancing your individual confidence and your best, healthy smile.
Mascot’s longest established and most respected dental practice in Mascot, we offer a trusted family dental service that is affordable, modern dental technology and friendly dental team. Our patients find us caring and our care is relaxing, personalised and sympathetic to your individual dental health needs and desires.
We understand that for some patients, visiting the dentist may be a stressful experience. Dental anxiety is a common condition, but thankfully, the Mascot Dental Centre team can take care of you. We have many ways of alleviating even your greatest dental phobias. We offer
Our comment from Top Dentistas about Mascot Dental Centre:
Mascot Dental Centre is renowned for its excellent dental services and caring staff, making it a top choice for many patients in Sydney. Visitors frequently highlight several key aspects of the clinic:
- Compassionate Care: Many patients have expressed satisfaction with the gentle and caring nature of the dentists, particularly Dr. Ann Mary and Dr. Haidy. They take the time to explain procedures clearly, which helps in reducing dental anxiety.
- Friendly Atmosphere: The staff at Mascot Dental Centre are described as warm and welcoming, contributing to a relaxed environment that encourages repeat visits. Patients consistently mention feeling comfortable and well cared for during their appointments.
- Thorough Treatments: The clinic is praised for its meticulous approach to dental care. Patients appreciate the thoroughness with which their dental issues are addressed, including pain management during procedures.
- Professionalism: Reviews frequently refer to the high level of professionalism exhibited by the staff. Many patients commend the hygienic facilities and advanced technology employed at the centre, ensuring a first-class service.
- Adequate Communication: Clear communication regarding treatments and pricing is often noted, which helps build trust between the staff and patients.
With countless positive reviews, Mascot Dental Centre demonstrates a commitment to delivering high-quality dental care to its patients, making it a highly recommended choice for anyone seeking dental treatments in the area.
Services and Treatments
Mascot Dental Centre: Reviews
Fantastic experience: Great dentist, prompt, pain free and thorough Very happy
Fantastic experience: Great dental Clinic Dr Ann is amazing very gentle never thought dental treatment can be this painless im lucky that i found this Clinic
Thank you for the excellent rating! We're always happy to take care of our guests and truly appreciate your feedback. It’s a great sign that we met your expectations, and we’re excited to continue delivering that same quality experience on your future visits!
Fantastic experience: Excellent service ..Best dental clinic in sydney .
Thank you for your kind words! We’re thrilled to be considered the best dental clinic in Sydney by you. Our team truly appreciates your support and looks forward to continuing to provide you with excellent care
Fantastic experience: Really friendly staff and they make the experience as good as the dentist can be !
Thank you so much for your kind words, We’re glad to hear that our team helped make your visit a positive one. We always aim to make every appointment as comfortable as possible, and we really appreciate your feedback.
Fantastic experience: Great dental practice, I’ve now become a regular patient. Dr Baby is extremely methodical with her treatment, always considerate with pain management, and the pricing is very fair. Highly recommend
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you’ve become a regular patient and that Dr Baby’s care, attention to detail, and focus on your comfort have made such a positive impact. We truly value your trust and look forward to looking after your dental health for many years to come.
Fantastic experience: I had such a great experience at Mascot Dental Centre. The staff are welcoming professional and really take the time to explain everything clearly and I felt very comfortable throughout my visit Highly recommended
Thank you for your wonderful feedback! We’re so pleased to hear that you felt comfortable and well cared for throughout your visit. Our team always aims to provide clear communication and a welcoming experience, and it means a lot to know we achieved that for you. We truly appreciate your recommendation!
Negative experience: Worst experience I got a message saying that I'm 2 years overdue for a checkup I went in they asked if I had a dental voucher I told them no they said that's fine they never told me from the start that I had to pay there was no messages indicating that I had to pay I go through the checkup they decided to clean my teeth while they were at it without telling me that it was going to cost extra when I was leaving they told me that it was going to be 190 dollars which I wouldn't have had a problem paying but I didn't have the money at the time and as far as I was concerned it was just a check up they should have explained to me that it was going to be a payment that day which they never did they never explained that it was going to cost 190 dollars as I said I would have been happy to pay but I didn't have the money at the time I would have told them to push the appointment back until I have the money but nobody told me then they offered me a one-time payment plan which they're not meant to do which will be pay 50 dollars now and the rest when I got the money and I wasn't sure if they were scamming me because it wouldn't be written down if it's not something they usually do but they were doing it for me one time only I have visited this dentist in the past multiple times and every time I have gone there I have gone with a dental voucher I am on the disability pension and I have never been able to pay with cash that's why I always go through Sydney dental hospital and get the voucher they are a great dentist but they should have told me that it was going to be 190 dollars from the start which they never did I recommend anybody going there in the future to ask them before having treatment just in case they tried doing the same to other people
Dear Eddie,
We are very disappointed to read your review, as it does not accurately reflect what took place at your appointment.
because you mentioned all the treatment details in order for us to clarify this now we have to address each point.
You booked your visit as a check-up and clean, which is a private treatment not covered by a dental voucher. When you arrived, our practice manager confirmed that you did not have a current voucher, and you acknowledged this before proceeding an said " I don't have a voucher as it does not cover a clean anyway". Our dentist asked the same questions and you answered the same answer then our dentist carried out the check-up and clean exactly as scheduled.
At the end of the appointment, payment of $190 was requested, which is our standard fee for this service. You informed us you had no funds available. Our team, in good faith, offered several flexible solutions including part payment and even temporarily holding ID but these were declined. You assured us you would return with funds after visiting the bank, but unfortunately, you left without making any payment and did not return. To date, no payment has been made for the services provided.
Despite this, as a gesture of goodwill, we later contacted you directly, apologised, and even offered to waive the entire fee. Only after this call did you raise a new concern, alleging that your fillings had been removed we explained No fillings were removed the procedure involved removing plaque and calculus that had built up heavily between your teeth. This may have left spaces that were previously filled with hardened plaque due to not having a clean for years , but no dental fillings were touched or removed.
We requested photographs to review your concern, which you provided, and you then threatened to take legal action. Based on the treatment performed, clinical records, and our review of your photos, we are confident that no fillings were removed and that all care was delivered correctly and professionally.
We believe our team acted with professionalism, transparency, and fairness at every stage, and we feel we have gone above and beyond to resolve this matter.
Sincerely,
Mascot Dental Centre
Fantastic experience: Excellent caring service
Thank you for your thoughtful message! We're delighted to know you had a positive experience and are satisfied with your dental care. Your trust means a lot to us, and we’re excited to be part of your smile journey moving forward!
Fantastic experience: Amazing dentist. Amazing work will definitely continue my dental work here. Thankyou so much
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and are happy with your dental care. We truly appreciate your trust and look forward to continuing your smile journey with us!
Fantastic experience: La atención es excelente! Desde la recepcionista, buena atención, buena predisposición para explicar todo, amable, atenta, hasta la dentista y su ayudante, las cuales son super amables, con perfecta explicación al detalle de todo, muy atentas y excelente predisposición para entendernos cuando no hablamos muy bien el idioma. La verdad, un excelente servicio y suoper recomendable. Muchas gracias!! A seguir así.
Thank you so much for your kind words and for taking the time to share your experience! We're truly happy to hear that you felt well cared for from the moment you arrived , our entire team, from the receptionist to the dental staff, is committed to making every visit as comfortable and clear as possible, regardless of any language barriers. Your recommendation means a lot to us. We’ll definitely keep it up! Looking forward to seeing you again.
Fantastic experience: Incredible value for money at the lovely friendly Mascot Dental Centre. The affordable dental care means I can take care of my teeth instead of putting it off due to not being able to afford dental work. The Dentist is so lovely and especially gentle. I couldn’t be more grateful and happier to find some a rare gem like Mascot Dental Centre. Thank you A++++
Thank you so much for your kind words! We’re thrilled to hear that your experience at Mascot Dental Centre was such a positive one. We’re passionate about providing affordable and high-quality care to all our patients, and it’s wonderful to know that you felt comfortable and well taken care of. Your feedback means a lot to us, and we’re grateful for your trust. We look forward to continuing to serve you and ensuring your smile stays bright and healthy!
The Mascot Dental Centre Team
Fantastic experience: Excellent service. Very thorough and particularly good with keeping patients calm through needle injections.
Thank you so much for your kind words! We're thrilled to hear you had a positive experience and that our efforts to create a calm and comfortable environment were appreciated—especially during injections. We truly value your trust and look forward to seeing you again!
Fantastic experience: Dr. Sam was my best dentist in Mascot Dental and top smile clinic, I would like to thanks him for all the wonderful career support he provided to me. After 6 years “I am still using your details”. I’ll highly recommend it him for all patients. Dr. Sam might lord be with you and bless your family and all stuff in Mascot Dental NSW, you all were like a family to me always missing the receptionist lady and Dr. Sam a lot. Might lord be with you and your career always. I deeply appreciate your effort to eme and my career across my journey. Kind regards, Flone
Fantastic experience: I have been a patient here for years, and the quality of care is always excellent. The staff is always friendly and attentive.Highly recommend.
Thank you for your continued trust and loyalty over the years! We're so glad to hear that you've consistently had positive experiences with our team. Your recommendation means a lot to us, and we’re always here to provide the highest level of care. Looking forward to seeing you again soon
Fantastic experience: I had a great experience here! The staff is warm and knowledgeable, and the treatment was quick and effective.
Thank you for the wonderful feedback! We're so glad to hear you had a great experience and felt well cared for by our team. It’s always our goal to provide effective quick treatment in a friendly and welcoming environment. We appreciate your kind words and hope to see you again!
Fantastic experience: Great place, I just completed my 2 month dental plan, and it was one of the dental centres i have ever tried.I Highly recommend Dr Haidy Bastorous.
Thank you so much for your kind words and recommendation! We're thrilled to hear you had such a positive experience completing your 2-month dental plan with us. Dr. Haidy Bastorous and the entire team truly appreciate your trust and support. We're always here to help keep your smile healthy!
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️
Thank you so much for the 5-star rating! We truly appreciate your support and are glad you had a positive experience with us. We look forward to seeing you again!
Fantastic experience: First time visit Mascot dental center with my wife and we really love it. Good and professional customer service with a lot of patience. Also thank Dr Ann Mary for the great teeth cleaning. Will definitely come back next time.
Thank you for your kind words and for choosing Mascot Dental Centre for your first visit! We're so glad to hear that both you and your wife had a positive experience. We'll be sure to pass your thanks along to Dr. Ann Mary. We look forward to welcoming you back at your next visit!
Fantastic experience: My experience at mascot dental centre was exceptionally positive. All staff are amazing, friendly , helpful. Dr Ann Mary did a great job, I'm very happy with the results. Thanks mascot dental centre
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience at Mascot Dental Centre. Dr. Ann Mary and the entire team truly appreciate your kind words. We're so glad you're happy with the results and look forward to seeing you again!
Fantastic experience: After 16 years of suffering from dental anxiety, I had to have a dental check up prior to heart surgery. Dr Ann Maree Baby was excellent, showing strong communication skills and the ability to project a demeanour that enabled me to relax and leave my teeth to her capable hands. Following a top and bottom deep clean, 2 fillings and for extractions, I can confidently say that my anxiety has completely disappeared, leaving me in no doubt as to whether I will return for another check up or further dental work. Thank you, Dr Baby.
Thank you so much Paul for your 5-star review! We're thrilled to hear that you had such a positive experience with us. Your feedback motivates us to continue providing excellent care. We look forward to seeing you again
Fantastic experience: Thank you to the lovely team at Mascot Dental. I always feel welcomed when I arrive and leave. Cheers!
Thank you Aleisha for the wonderful 5-star review! We're so happy to know you had a great experience. Your kind words mean a lot to our team, and we can't wait to serve you again soon!
Fantastic experience: Amazing clinic with friendly staff. Dentist are too amazing. Highly recommend
Thank you for the amazing review! We’re delighted that you had such a positive experience with us. Your support is greatly appreciated, and we look forward to welcoming you back in the future!
Fantastic experience: Dr. Haidy has provided me with top-notch dental care for many years. Her professionalism and expertise put me at ease, despite my dental anxiety. The admin team at this clinic is very accommodating.
Thank you for your fantastic 5-star review! We're so glad to hear that you enjoyed your experience with us. Your feedback inspires us to keep delivering top-notch service. We hope to see you again soon!
Fantastic experience: The best experience ever was at mascot dental center with Dr Haidy Bastorrous and miss Jena at the front disk, God bless you two and thank you for helping me every time I visit the clinic ,
Thank you for the glowing 5-star review! We’re thrilled that you had such a great experience. It’s always wonderful to hear when we hit the mark. We can’t wait to have you back again
Fantastic experience: Dr Ann Mary is fantastic! She's gentle, thorough, and explains everything clearly i had my wisdom teeth extracted by her didn't feel anything . The staff are friendly, and the office is always clean and welcoming. Highly recommend!
Thank you for the 5 star review!
Fantastic experience: Exceptional care and expertise I have seen Dr Ann And Dr Haidy and their team provide top-notch service with a friendly smile. Highly recommend for anyone seeking excellent dental care
Thank you for the 5 star review!
Fantastic experience: Mascot Dental Centre provides excellent service with a welcoming atmosphere. The staff are friendly, the facilities are modern and clean, and the dental care is thorough and professional. Highly recommended.
Thank you for your fantastic 5-star review! We're so glad to hear that you enjoyed your experience with us. Your feedback inspires us to keep delivering top-notch service. We hope to see you again soon!
Negative experience: Went in for a basic cleaning session and it was a quite a painful experience. My gums got really sore in the evening and overnight I woke up in pain, took an ibuprofen but I was still in pain, took me another 2 hours for the pain to settle..and I have woken up with a very painful left jaw, I can’t open my mouth without feeling pain/sore (despite on ibuprofen). I have been to multiple dental clinics my whole life and never before I had experience immersed amount of pain after a basic cleaning and scaling.The extra star is for the friendliness of the staffs.
Fantastic experience: Wonderful treatment - painless, professional, personalised and prompt! It’s almost worth the return airfare from Queensland to have such exemplary treatment!
Fantastic experience: Can smile with confidence again after an excellent repair to a front tooth. The team here are really professional and have a great attention to detail.
Thanks, Neil for your great feedback.We are happy to always assist.
Fantastic experience: Dr Haidy Bastorous best dentist ever. Very very happy with service. Friendly. If you need a good dentist I highly recommend.
Thanks, Debra, We appreciate your feedback and recommendations
Fantastic experience: Great service and always made to feel calm
Hi Charli,thanks for your sensiable feedback.
Fantastic experience: Friendly staff, relaxing atmosphere. Dr Stoch explains everything in a way that’s easy to understand, and takes great care to understand your needs. I love the music too
Dear Peter, thank you for your sincere feedback
Fantastic experience: As afraid as I was, Dr Ann Mary Baby made me feel comfortable and at ease straight away. Her professionalism was exceptional. The staff were amazing. She set out a plan for me and was extremely helpful in explaining things for me. I highly recommend this Dental practice.
Thank you for your attendance at Mascot Dental Botany road.and appreciate your lovely words
Fantastic experience: Keivan is an absolute legend & very calming!
Thanks Lachlan for your supportive comment, Welcome always at Mascot Dental Botany Road
Fantastic experience: Friendly and pain free filling
Appreciate your review Michael, any help ,please let me know Mascot Dental Botany Road
Fantastic experience: Great service really welcoming and friendly team! Highly recommended!
I am really thankful for your comment Michael ,and appreciate your recommendation to Mascot Dental Botany Road
Fantastic experience: I had a great experience. The staff was friendly and welcoming, and the dentist was very knowledgeable and thorough. They took the time to explain everything to me and answer all of my questions. Overall, I would highly recommend this dentist to anyone in the area.
Thanks Zainab for seeing me at Mascot Dental Botany Road,and appreciate your recommendation
Fantastic experience: Excellent service all around! Reception treated me well, and the dentist clearly explains procedures and provides a thorough outline for treatment.
Thanks Joshua
Fantastic experience: As someone who’s not a fan of Visiting the dentist the stuff made me feel very comfortable and had a great experience.
Thanks Nazik for your visiation at Mascot Dental Botany Road
Fantastic experience: Dr Baby is so wonderful! She has the best bedside manner and is very kind and gentle when caring for her patients. You will always feel confident that you are in good hands after a consultation with her :) Gina in reception is also an absolute asset to the practice! She is very welcoming and knowledgeable about health cover claiming. Gina will look after you while you are waiting to go in and will book in any further appointments with ease. A very warm and capable dental practice, thank you :)
Thank you Violet,for your great and supportive comment
Fantastic experience: Keivan is incredible he's the best dentist I've ever experienced . Fully comfortable environment and he makes an effort to politely explain what he's doing and make you calm and talks you through the procedure and educates you along the way to make you know causes and potential prevention in future of dental issues. Didn't feel any discomfort in my filling and the pain I had went away a day after visiting
Thank you Brandon,for your gentle and nice comment.Really appreciated.
Fantastic experience: nothing to say except the greatest extent utmost respect for this kingdom they call dentist clinic <3 (btw it i can only rate it 5 stars?)
Thanks, Shyan, for your great comment
Fantastic experience: I would like to share my experience with Dr Ann on sat 18/02/23. I booked an appointment at 11:30 and I reached there at 11:50 due to traffic and the whole team was waiting for me and they welcome me with a warm smile without any complaints about the delay. The clinic normally closes at 2 pm but the entire team was waiting until 3 :30 pm and did all the fillings and cleaning in a most professional way without any rush. Last few weeks I wasn’t able to chew on both sides and Dr Ann clear all my issues. My deepest gratitude to Dr Ann for the extended hours of her service. It was a wonderful experience and I am so happy to recommend Dr Ann for any complex dental issues, hence her service is so professional and well experienced. Thanks to Dr Ann once again for all your effort and services and wish you all the very best …. Thanks and regards Justin jose
Thanks a lot for your supportive word.
Fantastic experience: The staff and dentists were so friendly and reassuring and the complete professional. Look forward to my next visit
Thanks a lot for your nice and motivating word
Fantastic experience: Excellent staff. One of the best Dental clinic I have ever been to. Surely recommend.
Thanks Shaik for your comment and review
Fantastic experience: Very professional service
Thanks Rohith for your review
Fantastic experience: One of the best dentist clinics. I have treated my teeth with them. Also, most of my friends have dealt with them. Excellent doctors and very nice staff
Thanks Hassan for your comment and review
Positive experience: UPDATE: Mascot Dental Centre were made aware of the situation via this google review and offered the crown procedure at a heavily discounted rate given the misunderstanding. They have apologised, assisted in rectifying the unnecessary expenses and done what they can to keep me as a returning client. Much appreciated. I presented to Mascot Dental Centre in February 2022 with ongoing issues associated with one tooth and it’s failed fillings and uncomfortable sensitivity. To date, I have spent upwards of $1,600 at the clinic (not including what private health covered) for check ups, failed fillings and X-rays, having only recently agreeing to a root canal treatment on this tooth. During this treatment, a fragment of the file that they use broke off in a canal. Because of this, I was referred to a specialist endodontist to attempt to resolve the issue and finish the root canal. I understand there are risks and these things can happen, but the fact that there was no apology or discount offered on the incomplete work, as well as no discussion of potential costs if referral was required, left me quite disappointed. All up now, after specialist treatment, I have spent $4,500 on a tooth that was giving me grief in February and I’m yet to have a crown put in place $$$. The staff are lovely, but no one who has to fork out this much money on one tooth can be impressed.
Sorry if there is any hard experiance,please call us to discuss further.
Fantastic experience: Professional friendly and caring dentist. Great service. Highly recommend.
Thanks Anju for your comment and review
Fantastic experience: Very Friendly staff and reasonable prices..it is a good idea to get your dental care in this centre
Thanks for your lovely comment
Fantastic experience: I haven't been to a dentist in a long time so i was a bit nervous to do a clean but Dr Rahamati was gentle and caring im deffinitley going going back in 6 months the whole experience was lovly
Thank you so much for sharing your experience with us
Negative experience: I booked an appointment, came 2 mins early and waited for more than 45 mins. I had to rush to come only to be kept waiting. And then they rushed my appointment as well. Do not recommend.
Hi
Firstly thank you for taking the time to leave us your feedback, but could you please provide us with your full name so we can find your details on our system.
secondly we are never that late for a dental appointment, we try our best to minimise the waiting times, sometimes due to out of control emergencies the dentist might run a bit late but it's never been late for 45 minutes, was your appointment with dentists or the medical???
if your appointment was with the Medical we kindly request if you could remove this review please
Thank you
Fantastic experience: Friendly and reassuring. Dr Rahmati was clear about the treatment I am likely to need and has a caring and thoughtful approach. I will need more treatment and I have no hesitation in continuing with Dr Rahmati and recommending him and Mascot Dental Centre
Thank you so much for taking the time to leave us your feedback
Fantastic experience: Dr Haidy Bastorous is amazing! The rest of the staff are also very well accomodating. I’ve had a few visits over the past year for cleaning and a tooth extraction where local anaesthetic was involved. They gave me enough to not feel anything and comforted me through the whole process. I also had to book a last minute cleaning to prepare for my Invisalign treatment with my orthodontist and had to book a different dentist whom I forgot the name to apologies. She was able to treat me was exceptional as well! Overall, I am always satisfied with the service the staff at Mascot Dental Centre have provided me. Thank you!
Thank you
Fantastic experience: dr jane and team , treated my 90+ years old father with great professionalism and patience, it is wonderful that he can eat and smile again. We appreciate everything that dr jane had done and wish to send our appreciation, definitely a 5 star and a well deserved recommendation. michelle cheng
Thanks a lot
Fantastic experience: If you want to feel Comfortable going to a dentist. Ask for Jane
Thanks a lot
Fantastic experience: I’ve been going to Mascot Dental Centre for years! I have and would recommend Dr Jane to anyone and the management/admin team have always been nothing short of amazing.
Thanks a lot
Fantastic experience: At every appointment I have had with Jane, she is always friendly and so easy to talk to. All dental work has been undertaken to the highest level and she explains exactly what she is doing in simple, understandable language. I am always grateful that I was referred to her and, believe it or not, enjoy attending every appointment - which is regularly. I can highly recommend Jane and the Mascot Dental Centre
Thank you
Negative experience: Worst experience ever. My husband and I went to this place once in Dec 2020 and we never go back. This is the biggest scam I have seen, and it seems that many people who gave this 5 star review still don’t understand how they got scammed, or perhaps those are fake ratings. They will always tell you that your teeth have cavities and you’d need at least a major root canal. They told both my husband and I that each of us have 3/4 cavities. My husband believed them and they did an awful job on him. I didn’t believe them and went to another dental clinic, got a radiography and got my teeth checked out again: all my teeth were perfect! The irony is I went there for a cleaning, and they didn’t even clean half of my teeth! I only realized when I got back home. Being heavily pregnant, I didn’t have the energy to complain. Do yourself a favour and never ever go to this place!
Hi Tien, we are devastated to hear you had such a bad experience with us. We are usually known for our great patient care and attention to detail in everything we do. But we completely understand that our reputation is not something we should hide behind. Please reach out to us on call or by email as soon as you can. We want to hear all about your concerns and address them in the most suitable way.We tried a record for your husband,butwe could not find the name or a record for root canal done. We look forward to hearing from you soon. you could call the practice manager on 0402111580.Thank you
Fantastic experience: Unbelievable how comfortable Dr Bishoy makes you feel , explains everything clearly , gives you options , but most of all , he really seems to care about his patients, I would recommend this place to anyone
Thank you for your feedback.appreciated .
Positive experience: The dentist was knowledgeable but a bit pricey, paid $378 for a single x-ray, the chairs were good though
Hi M Walsh, thank you for leaving a rating and review for us. could you please provide us with your full name and we would be more than happy to check the prices for you as the above price you mentioned is definitely not just an X-Ray price and we would be more than happy to check that and contact you to discuss.
Again we thank you for your time we hope we’ll have the opportunity to serve you again
Fantastic experience: Always very friendly and helpful. i have been with dr Sam and he explain everything thoroughly too me and puts me at ease. i Would recommend this clinic to anyone that needs dental procedures done. Thanks dr Sam for giving me my smile back!
Thanks Shada for your nice feedback.
Fantastic experience: Always friendly and happy with their service ! Ask to see Jane she is so professional and nice
Thanks Max for your feed back
Negative experience: Come in for single tooth decay, charged double x-ray on both side, plus double filling for a decay that same spot without consulting or showing me any photos. Very disappointed with the unprofessional practice at this place.
Dear Mr Wang
Thank you for your feedback ,We would like to extend our most sincere apologies regarding your experience at our practice. We make a big effort to delight all of our patients, and we're sorry we didn't meet your expectations.
Just to clarify, after checking your file and the notes provided by the dentist which was written on the day of your treatment, it clearly says you came in for a single tooth filling and after doing the full check up the dentist mentioned that you have another problem on a different tooth and that's why the dentist decided to take another X-ray on the other side which you were clearly aware of as you mentioned in your review and that's the reason we did two fillings on two different teeth not the same tooth as you mentioned in your review
We did try to contact you and left an SMS to explain all this but we didn't get any reply please feel free to contact us and ask to speak to the Practice Manager and we are more than happy to explain everything for you Patient satisfaction is very important to us and we're always looking for ways in which we can improve.
Our phone number is 0402111580. Thank you
Fantastic experience: Service with a Smile- expert dental work performed by Dr. Sam and great service from Employee of the month Julie- would highly recommed!
Thanks Michael for your feedback
Fantastic experience: Excellent service and wonderful staff.
Thanks Andrea for your feedback
Negative experience: Poor service Dentist would not listen to what I wanted more interested in extra procedures for more money My name is here the appointment was January 2019. The dentist would not listen to what I wanted preformed. She wanted to take x Ray which I said I would get done next time as I had only had one 6 months prior. She then told me I needed a filling . Next minute with out warning was putting a needle in my mouth. I got up to walk out your nurse told me I was rude . I made an appointment with another dentist that afternoon at a different practice. Hey did exactly as I asked and at the end of the appointment I asked if I needed a filling he said no. I see him every 6 months. So now 3 visits on he still doesn't think I need that filling. He also commented he has had several people with a similar experience for your practice.
Could you please provide me with your name and your appointment date.
So far I didn't get any detail of you ,27.8.2020
Fantastic experience: Highly recommend Dr Sam and his friendly staff, Just the best!! Thanks also to the wonderful nurses.
Thanks Simon
Fantastic experience: Just had my root canal treatment done by Dr Haidy Bastorous The whole process was amazing the staff very friendly and helpful definitely going back again
Thanks Milad for your lovely comment
Negative experience: DO NOT BELIEVE THESE REVIEWS As I sat in the foyer, there was a sign saying 'Give us a good review on Google/Facebook to get a discount' which already told me that this place is corrupt. Dr Sam called me in 15 mins late for my appointment, did not introduce himself nor did his assistant. The room was small and I felt like I'm some third world country lab. Dr Sam seemed uninterested in my appointment, barely looked into my mouth and did not go into details about the invisalign treatment - I had to prompt him and ask questions based on what I've learnt online. He also refused to give me a written quote and only gave a verbal one with a rough estimate on how long the treatment will take and cost. Stay away from this place!!!
We thank you for your feedback as we always strive to provide our customers with the highest quality service
I will assume that you are a genuine patient visiting the surgery, and not a false review.
Firstly, responding to your accusation that all reviews being not true
if you now our business/surgeries you would know that we have been in this location for 15 long years therefore we find it discourteous to accuse us of such horrible accusation We would've had more people writing like your feedback but we don't
Secondly, the sign we have clearly says like us and review us on social media to get your discount, WE NEVER ASKED FOR 5 STAR REVIEW, As we honour all reviews to improve our service, please see the photo attached which clearly stated different to what you said,
Thirdly, if you already felt like the place is corrupt you always had the option of not attending the appointment
Fourth, You were provided with a FREE 15 minutes consultation as you wanted to know prices which is hard for us to provide without seeing you Which bring us to your other comment of not giving you a written quote or enough information As we said the appointment was 15 minutes FREE consultation when the patient is happy with price we book you for another appointment and everything is provided
Fifthly, we cannot provide you a written quote, for over 15 minutes quote, we are a health professional not an office or shop …I hope you understand this point.
Sixthly, Then we come to these points taking you in the room 15 minutes late If you go to any Doctors appointment ,specialist appointments there is always a delay specially with dentistry we book all appointment for the time required but you never know what can go during the treatment and we can't ask the patient to leave during treatment just so we see the next patient on time ,.Did you read the notice on the front desk which informing everybody at the reception that a delayed could happened.
And lastly we apologise that you didn't like the size of our room, we will let the pictures provided show the size and it's not our fault that whoever build this building decided to give us small room to your expectations ,this is in case if it is considered a small room. .I believe as inj the photo it is a very wide room with a very spacious place for all of equipment.
Just for your information we pride ourselves on our customer service skills and knowledge under Dr Fouad's supervision as a principal dentist running not one but two successful businesses/surgeries.
Again, we thank you and we appreciate your feedback
Today is 27th of August 2020,No response is given by you so far.
Fantastic experience: The best dental care I ever got-thanks Dr Sam and the stuff, for the professional help you offer.
Thanks Emad for your lovely comment
Fantastic experience: Nice and very professional staff
Thanks Elizabeth for your lovely comment
Fantastic experience: Highly recommend! Dr Sam is amazing and has done an excellent job on my teeth. Definitely the best in the business :)
Thanks serena for your lovely comment
Positive experience: Great dentist. Explained everything in detail. I had a most wonderful experience . I’ll be going back and have already recommended my family and friends, who are also happy!
Thanks for your lovely comment
Positive experience: Very good and well experienced people although when it came to cleaning the plaque my inner mouth was cut up now i wpuld understand if it was near the gums but it wasnt and it was bleeding for days im still going to come here as i can see this as just a mere accident
As I mentioned before in my response, so far youhave not provided us with your name, your appointment then I could investigate your incident..so far you have not provided us with any information.I can now confirm that it is a fage/false review.
Fantastic experience: Highly recommend Doctor Jack to do dental care, I had both my teeth cleaning and wisdom tooth extraction done by him. No painful feeling at all, and he is nice and professional
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Fantastic experience: Nurses and dentists are so lovely and thoughtful. They go above and beyond with their service. I wouldn't go anywhere else now. And would totally recommend them to all locals in Mascot to try them out.
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Fantastic experience: Great service by Dr Sam and his team. I recently completed 2 implant tooth’s and was happy with the care that was taken.
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Fantastic experience: Dr Sam at Mascot Dental Centre has been my family’s dentist for many many years. He is extremely professional and efficient and has truly given us the best dental care. I’ve almost finished my braces journey with him, and the results are outstanding. Couldn’t recommend Dr Sam and Mascot Dental Centre enough!
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Fantastic experience: My family and I have been going to Dr Sam for many years. Dr Sam and his dental nurses are very professional and always there to help especially in emergency situations. Dr Sam and the team make my children and I feel very comfortable when getting our teeth treated and they are always very patient and reassuring. We trust Dr Sam's work and his advice completely, and his work is always outstanding. I highly recommend Dr Sam and his team at Mascot Dental Centre!
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Fantastic experience: Excellent professional practice, very clean and hygienic, offering first class dental procedures using advanced technology. Have total trust with all recommenced treatments.
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Fantastic experience: Great service, very clean and hygienic. Lovely and friendly staff, have been seeing Sam for years.
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Fantastic experience: I have been visiting Dr Sam fornightly for the past year for my Invisalign process. Dr Sam and his staff are always so friendly, helpful and accomodating. If I need to make an urgent visit they fit me in without any hassle. I would highly recommend this dentist!
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Fantastic experience: I have been going to Mascot Dental Centre for a number of years. Sam is the best dentist I have been to - in particular it is his ability to assess and manage difficult problems. He has done 2 dental implants which went very smoothly. His after care is also pretty amazing - not too many dentists would ring after the event to see how you are going!
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Fantastic experience: I had a very good experience with Mascot Dental Centre. The Dentists and staff are professional and friendly. They provided excellent service and care. I would recommend them to anyone looking for highly skilled dentists.
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Fantastic experience: Dr Sam, makes dentistry painless...all the latest equipment, and fantastic results....very happy with this Centre. Highly recommend a visit if you need any dental work..
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Fantastic experience: Dr Bassem is an excellent dentist, I was treated wonderfully and he did an amazing job cleaning my teeth
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Fantastic experience: Mascot dental center is one of the leading centers In hygienic technology and service I am very happy with the service they’re providing I strongly recommend thanks
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Fantastic experience: I have been few times to the Mascot Dental centre, Alwayes clean, good service, high technology and perfect in hygienic. I was very happy with what they are providing to their customers. I strongly recommend this centre to everyone.
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Fantastic experience: Dr fouad has excellent patient manars,he did my Invisalign with great results.now I can smile confidently.i had a clicking jaw problem,he fixed up this problem as well for me.i highly recommend him
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Fantastic experience: Wonderful holistic dental care Dr Sam found did me root canal and crowns Excellent in Dental implants Great friendly atmosphere .very professional team.
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Fantastic experience: Amazing service,amazing doctor.I have been seeing doctor Fouad for over 10 years.Him and his staff are so lovely with me and all his patients,very professional and always make you feel so special and comfortable.. The clinic is very clean and has the most updated technology.. It’s always been a great experience for me. I highly recommend it.
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Fantastic experience: Dr Sam and the brilliant team at Mascot Dental Centre are experienced, clean and professional! My family and I have been going to Dr Sam for years and he truly provides the best dental service and advice. Very reasonably priced, always willing to help and the staff are happy to accommodate for medical emergencies in times of distress. I could not recommend Dr Sam and the team highly enough! They are always patient, kind and gentle and truly deliver the best dentistry service.
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Fantastic experience: Excellent service & very friendly staff & excellent Doctor with many year of experience most important the clinic is very clean for me highly recommended
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Fantastic experience: Excellent service, Emergency help when in severe pain. Lovely and friendly staff. Very clean and hygienic practice with updated technology. Mascot dental centre is highly recommended!!
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Fantastic experience: Dr Fouad & staff have always made our experience comfortable, they are friendly, professional and very experience. Highly recommend.
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Fantastic experience: I know Dr fouad for long time as a great caring dentist, he knows and loves his job well , always looking for the new and safe techniques to use for his patients
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Fantastic experience: Great services
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Fantastic experience: The dentist is caring and very professional. Prices are good. Service is also good. Highly recommended. Worth driving for an hour to attend appointments.
Thanks a lot
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