DB Dental Spearwood
Information about DB Dental Spearwood
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-18:30
- thursday: 9h-17:30
- friday: 8h-17h
- saturday: 8:30-16h
DB Dental Spearwood is conveniently located in Barrington St, Spearwood, provides a full range of dental treatments to the community. Our services include general dentistry, cosmetic dentistry such as teeth whitening, orthodontics including Invisalign, and restorative dentistry including dental implants, dentures, and crowns. Our highly-qualified dentists and prosthetist work together to deliver the best outcomes using state-of-the-art equipment in a relaxed practice environment. DB Dental Spearwood is a preferred provider with most major health funds and accepts Afterpay and other payment plans to help spread the cost of dental treatment. Proudly serving the surrounding community, we invite you to see what its all about! Book today!
Our comment from Top Dentistas about DB Dental Spearwood:
DB Dental Spearwood is renowned for providing a warm and welcoming environment, making every patient's visit as comfortable as possible. The dental team, including exceptional dentists like Dr. Cherrin, Dr. Zhang, and Dr. Nancy, are celebrated for their professionalism, gentle approach, and commitment to superior patient care. Clients have expressed their appreciation for the staff's friendly demeanor and ability to put anxious patients at ease.
Some of the highlights from recent reviews include:
- Highly Qualified Staff: Many patients commend the skill and attentiveness of the dentists and hygienists, resulting in a worry-free experience.
- Welcoming Atmosphere: Staff at the reception are noted for their friendly and helpful nature, ensuring that patients feel valued from the moment they walk in.
- Patient-Centric Care: Clients frequently mention the thorough explanations provided during treatments, fostering a sense of trust and comfort.
- Accessibility: The practice is praised for its efficient scheduling and ability to accommodate urgent appointments, which is crucial for patients in need of prompt care.
- Affordability: Many reviews highlight the reasonable pricing, especially as DB Dental is a preferred provider for numerous health funds.
Overall, DB Dental Spearwood offers an exceptional dental experience where patients feel truly cared for, ensuring they leave with a smile.
Services and Treatments
DB Dental Spearwood: Reviews
Positive experience: Most of the dentists here are excellent — they understand that being in the chair isn’t exactly enjoyable, so they speak calmly and respectfully to help make the experience as comfortable as possible. The only reason I didn’t give 5 stars is due to a couple of individuals: one male doctor of Asian background who tends to speak to patients in a condescending, almost child-like manner, and a dental assistant who seemed to have forgotten basic manners and courtesies. If I’m willing to pay a little extra for treatment, I think it’s fair to expect good manners and basic respect in return — that’s the bare minimum. They need to remember, you cant judge a book by its cover, everyone should be treated the same. I look quite young and have tattoos which mightve made the nurse think it was acceptable to talk to me the way she did. Not that it matters but im a qualified surveyor who earns literally 3 times her wage..Be polite.
Fantastic experience: Dr. Cherrin always the best!very quick and efficient of what she does..you can tell she love her job and very accomodating..thank you for taking care of my teeth..❤️❤️❤️
Thank you for your kind words. We’re so happy to hear that you left our practice with a smile – superior care is our top priority.
Fantastic experience: Im a very nervous person the minute I walk into the door at the dentist. My dentist Dr Zhang puts me at ease straight away. He is moving back to Melb early next year and although I am sad, I wish him well. Thanks for looking after me
Thanks for the 5 stars! We're glad we could help you feel at ease during your visit. Your comfort and satisfaction are our top priorities. We look forward to your next visit!
Fantastic experience: Lovely welcoming staff and Dr Kaur was amazing. I highly recommend and will be coming back
We appreciate your 5-star review! Dr Kaur and the team always strive to provide excellent care, and it’s wonderful to hear you had a positive experience. See you next time!
Fantastic experience: Great service as always from both Dentist, Dental Assistant and Reception.
Thank you for taking the time to leave a review. Our team work very hard to ensure our patients receive excellent dental care, so we really appreciate it.
Fantastic experience: DB Dental in Spearwood always provides an excellent service! Special thanks to Cherrin and GG who always look after me. Also, thanks to the admin team who are always there to help and assist in future appointments. Well done to everyone! Kind regards.
Hi John,
Thank you for taking the time to leave a review. Our team work very hard to ensure our patients receive excellent dental care so we really appreciate it.
Fantastic experience: Dr Greg is an exceptional dentist with obvious surgeon talent. Also my favourite Receptionist (who normally works at Cottesloe) was on duty on Saturday. Her customer service skills are outstanding.
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback
Negative experience: I booked an appointment here on Thursday for Monday and I have had FOUR text messages from four different numbers asking me to confirm my appointment over the weekend. This is beyond excessive and if I had a choice in dentist I wouldn't go here. Unfortunately my health insurer only has this as an option so I guess I'm stuck?
Thank you for your feedback. Please rest assured that we take feedback like this very seriously and are investigating the situation as a matter of urgency. We will come back to you shortly.
Fantastic experience: No fuss, done beautifully. Never go anywhere else. 5 star.
We appreciate the 5-star rating! Your satisfaction is our priority, and we're grateful for your positive feedback.
Fantastic experience: Nice greeting at reception. Gentle approach to my tired old teeth. Thankyou SO much...
Hi Wendy,
We appreciate your 5-star review! It's always our goal to provide excellent care and service, and we're pleased to know that we achieved that for you. Thanks for being a valued patient!
From the team at DB Dental Spearwood.
Fantastic experience: Good services and friendly welcome.
Hi Elizabeth,
Your positive feedback means the world to us! We're so happy that you had a pleasant visit. Thank you for your trust and support. We can't wait to welcome you back soon!
From the team at DB Dental Spearwood.
Fantastic experience: Friendly service, lots of free parking and quality dental services.
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: Hi all I had my first experience just recently at DB Spearwood , from going in the door I was greeted so well , then to 1st appointment of 2 the hygienist was so nice, explaining the procedures and making me feel so relaxed , then to the second appointment I was greeted by Tina taken into the surgery so much explained , im getting a repair to my bottom denture , also got a quote for a new set , am so impressed I decided to book in straight away and have a new set made , Not just lovely individuals , pricing very fair also , Highly Recommend, so happy to of walked in the door
Thank you so much for your kind words, David! We're so glad to hear you had a great experience with us. It means a lot to know our team made a lasting impression. We truly appreciate your support and look forward to seeing you at your next visit!
From the team at DB Dental Spearwood.
Fantastic experience: Considering that I have not had as much as a dental check up in the past 6 years, I was pretty anxious about breaking one of my rear molers in half. Convinced that I was due to have it removed, I was really put at ease with the staff of DB Dental Spearwood. The broken tooth was filled, rather than pulled and I experienced no problems at all. 2 days later I went back for a much needed exam and clean. A second tooth was in need of a filling, which once again caused no problems for me. I am really happy with my treatment and personal interaction with staff. Thank you for making my appointments trouble free.
Thank you for taking the time to leave a review. Our team works very hard to ensure our patients receive excellent dental care, and we’re glad to know we achieved that for you. We look forward to seeing you next time. Until then, we're here if you need any help with your dental care.
From the team at DB Dental Spearwood.
Positive experience: I was seen promptly, I did have issues trying to make a appt on the website it isn't user friendly. But I was given a plan for my treatment .
Positive experience: Enjoyed the experience, just disappointed for less than20 mins the price that you charge for taking old filling out & putting a new one in.
Fantastic experience: Very good team and very professional gave me good advice and got the process done without any pain
Thank you for your kind words, Kenlyn!
We're so glad to hear that our team provided a professional and pain-free experience. We appreciate your trust in us!
Vicki, Practice Manager at DB Dental Spearwood
Fantastic experience: Applause and gratitude to the Team at DB Dental Spearwood for their wonderful service and kindness during my dental check-up. Dr Ben Zhang provided exceptional professionalism during my consultation and treatment with his constant reassurance and education explaining explicitly my current situation and my directional needs for my dental health for the future. JiJi the dental nurse worked hard alongside Dr Zhang making my experience pleasurable and comfortable. I was greeted on arrival by the beautiful Reham at reception who checked thoroughly for any changes in circumstances from my last visit as well as ending my visit with effortless billing. Thank you Dr Zhang for discounting and wiping part of my bill making it affordable for me to visit the dentist and attending to my dental health. I would highly recommend this practice.
Hi Sarah,
Thank you for your glowing review! We’re so pleased to hear about your positive experience with Dr. Zhang, JiJi, and Reham. It’s wonderful to know they made your visit so comfortable and seamless. We’re glad we could assist with your dental health in an affordable and caring way. Your recommendation means so much to us!
Vicki, Practice Manger at DB Dental Spearwood
Negative experience: I took my daughter there and the dentist didn't really take the proper time to talk about all her options for her tooth, The dentist (Dr Ashok Patel) only repeated that he had to pull the tooth out and then didn't even provide any extraction care instructions after the extraction.
Thank you for your detailed feedback, I’m very sorry to hear that your recent experience didn’t meet expectations. I have passed this review on to a member of our senior management team as we would like the opportunity to investigate your feedback further.
If you would like to provide further details to us, please don’t hesitate to email [email protected]
Practice Manager, Vicki
Positive experience: Had some complications with my filling and had to return to get it rectified but they were very professional & appreciate that they fixed it for no cost. Cheers guys! :)
We appreciate the positive rating! Your satisfaction is our priority, and we're grateful for your positive feedback.
Fantastic experience: I visited Speareood to have a bridge fitted. The team delivered a fantastic service that left me feeling very satisfied with the work completed. Special thanks to Vicky, who without a shadow of a doubt ensured all of my needs were catered for, making me feel welcome and relaxed. And also not forgetting Nancy whose dental skills allowed me to smile again with my newly fitted bridge. Can't recommend this team and facility enough.
Thank you for the great review! Dr Nancy is committed to delivering the best care, and we're happy to know you had a positive experience.
Positive experience: I was so happy with the work of the dentist and the follow up phone call the next day to check how I was going. I wasn’t happy with the nurse getting angry with me because I couldn’t control my mouth rinse with a numb lower lip. It’s hard enough getting the courage to go to the dentist never mind being scolded like a naughty child for something you can’t control.
Hi Valma, thank you for taking the time to leave a positive review. We really appreciate your feedback.
Fantastic experience: Had been putting off a visit for a long time but am so glad I went. Dr Ben was so good, he explained everything so well and did a fantastic job. I couldn’t recommend him highly enough. Thanks
Thank you for your kind words. We’re so happy to hear that you left our practice with a smile – superior care is our top priority.
Negative experience: Booked an appointment to have my teeth cleaned & also teeth whitened as I'm getting married next week. Rolled up on time as per the confirmation text only to he told my appointment was booked at 10:30am & I missed my appointment. Proceeded to show the receptionist my confirmation text clearly stating a 2:45pm appointment (yes, I was there on the correct day). She then had the audacity to tell me someone called in earlier that day & cancelled my appointment? After telling me I missed my appointment lol... there was clearly a mistake somewhere on there end, whatever people make mistakes. No attempt to rectify the situation, just fed excuses as to why I missed my appointment lol. Do better! Won't be going back :)
Hi Manning, thank you for expressing your concerns. I have passed your feedback onto a senior member of our team for investigation. I understand this may have been a frustrating experience for you however, our staff always deserve to be spoken to with respect.
Fantastic experience: I had been in excruciating pain for three days, DB Dental Spearwood slotted me in when Southlake couldn't & the tooth that I was sure needed removing on the upper jaw was fine, the Dr advised it was referred pain from the decaying tooth on the lower jaw, and with some difficulty removed the offending tooth & voila ! as soon as the anesthetic wore off, there was no more pain from the upper jaw. Thanks Dr Cherrin, great job & also 'Vicky' in reception for the happy banter afterwards, turned a bad event into a good experience, thank you all.
Thank you for your kind review, Martin! Patient care is our top priority, especially in an emergency. I'm so glad we were able to accommodate you on this day!
Fantastic experience: Great professional service and very friendly staff
We appreciate the 5 stars! Your positive rating means a lot to us.
Fantastic experience: Absolutely amazing staff. From reception to the chair everyone greeted with beautiful smiles. And it made me feel very welcome and comfortable. Looking forward to my next visit
Thank you for taking the time to leave a review. Our team work very hard to ensure our patients receive excellent dental care so we really appreciate it.
Fantastic experience: Nancy and her assistant always look after me very well as does Tina with my dentures. Also the girls at the front desk are friendly & helpful.
We're so grateful for your 5-star review! Thanks for your continued trust in our practice.
Fantastic experience: This has to be the best place ever! Starting from Vicky , absolutely amazing she got me to see the dentist 50 minutes after the phone call I was so happy, DrSherrin was amazing. Very professional and skilled, can’t recommend this place more highly.
Thank you for your review. I’m so glad we could make you feel comfortable during your appointment.
Fantastic experience: Nancy is an excellent dentist who èmpethises well with her patients.
Thank you for the 5 stars! We're delighted to know you had a great experience at our practice.
Fantastic experience: Greg was very good to my husband.
We’re so happy to see that your experience was 5-star!
Positive experience: Clear explanation, friendly and get attended on time.
Thank you for your kind words. We’re so happy to hear that you left our practice with a smile – superior care is our top priority.
Fantastic experience: Amazing staff, amazing services, value for money.
Hi Asha,
Thanks for the amazing 5-star review. We are so pleased to hear you had a good visit. We look forward to seeing you for your next appointment.
Vicki, Practice Manager at DB Dental Spearwood
Fantastic experience: Easy to book and dentists are efficient and super helpful
Hi Megan, Thank you for your feedback! We're glad to hear that our booking process was easy and that our dentists provided efficient and helpful care. We look forward to welcoming you back for your next appointment.
Vicki, Practice Manager at DB Dental Spearwood
Fantastic experience: Cherrin was a great dentist as I would rather give birth than go the dentist but she made it bearable thank you
We appreciate the 5-star rating! Your satisfaction is our priority, and we're grateful for your positive feedback.
Fantastic experience: Tina is the most helpful and amazing young woman who puts you at ease and makes the visit a pleasure
Thank you for the great review! Tina is committed to delivering the best care, and we're happy to know you had a positive experience.
Fantastic experience: I had root canal treatment about 3 weeks ago and now I feel pretty good. Good service.
We're so grateful for your 5-star review! Thanks for your continued trust in our practice.
Fantastic experience: Great dentist reception are so friendly. I will go back.
Thank you for the 5 stars! We're delighted to know you had a great experience at our practice.
Fantastic experience: Dr Greg is amazing and so is the front desk staff who are always friendly and helpful.
Thank you for the great review! Dr Herbert is committed to delivering the best care, and we're happy to know you had a positive experience.
Fantastic experience: This Saturday I broke half a tooth off, booked an appointment for Sunday. Went there and had the best experience I've ever had at a dentist, no pain as I'm a big baby. Kintu the receptionist was so friendly. I would totally recommend this place. Going back to have an extraction of a wisdom tooth.
Thank you for your kind words! We're so happy we could help you during your emergency. Your comfort and health are very important to us.
Fantastic experience: Very good and professional
We’re so happy to see that your experience was 5-star!
Fantastic experience: Very friendly receptionists. The dentist (I think it was Dr Nancy according to my bill) was very kind, and made sure many times I wasn't in pain in a tricky 2nd molar filling. No pain during and after the procedure. I recommend
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
We look forward to seeing you next time!
Fantastic experience: Very helpful staff on reception. The Dentist was very mindfull how I was feelng towards me as she was cleaning my teeth. I must admit my bill for cleaning my teeth was more than I expected. I pay Bupa nearly $32.00 a month, and go to the Dentist every 6 months, so I'm wondering where my money is going with Bupa! I feel for a 'clean of teeth" that should be free with Bupa.!!
Thank you for sharing how much you enjoyed your experience at DB Dental Spearwood. We pride ourselves on the quality of our team so we love hearing reviews like yours.
Fantastic experience: The staff and Dentists are very good and provide an excellent service to those in need. Well done to all.
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: An appointment within one hour of calling. The full DB team from reception to consultation were beyond excellent. Now my go to dentist, i highly recommend Spearwood DB dental.
We're thrilled that our team left a lasting impression and look forward to welcoming you back for your next appointment :)
Fantastic experience: I have only just started going to Nancy for my dental hygiene, and I would like to say how wonderful my experience with Nancy was she is such a gentle and caring Dentist. I would thoroughly recommend DB Dental Spearwood
Thank you so much for your lovely feedback! We're thrilled to hear that you felt at ease and relaxed with the wonderful Dr Sehgal. We look forward to seeing you at your next visit.
Fantastic experience: My appointment i had a young asian lady during my dental appointment. Shes fantastic didn't feel a thing.
We're thrilled that our team left a lasting impression and look forward to welcoming you back for your next appointment :)
Fantastic experience: Very quick booking, dentist was gentle on me and perfect repair to damaged tooth
Thank you for taking the time to leave us a review!
We’re so happy that we could accommodate your needs.
Fantastic experience: Friendly reception staff. Dental staff were lovely too. Very professional, explaining procedures and checking how I was.
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
We look forward to seeing you next time!
Fantastic experience: The 4.2 review is significantly underscored. The last time I had dental treatment was in 2020 in the UK. My dentist and her assistant at DB are both superb and I have no hesitation in recommending them as a first choice dental practice
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
We look forward to seeing you next time!
Fantastic experience: Dr. Nancy very caring and considerate. Reception also very friendly and helpful
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: Staff are always so pleasant and happy to deal with:-)
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: DB dental really looked after me. I was dreading my visit for a scale and clean but all my fears were put to rest. The dentist was really gentle but at the same time left my teeth looking and feeling great. She also gave me sound advice about how to maintain them as I age. Overall great service.
Thank you for your review. I’m so glad we could make you feel comfortable during your appointment.
Fantastic experience: Awesome experience very good price recommended to anyone dentists are awesome no pain fellow sleep on the chair while they're clean my teeth
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
We look forward to seeing you next time!
Fantastic experience: Friendly staff, excellent dentist.
We're thrilled that our team left a lasting impression and look forward to welcoming you back for your next appointment :)
Fantastic experience: I loved the dentist and hygienist. Really helped me out in a thought situation
Thank you for your review. I’m so glad we could make you feel comfortable during your appointment.
Fantastic experience: Best Dentist ever!!! Such lovely reception staff, very good Dentist and assistant. Thank you everyone at DB Dental Spearwood, keep up the good work.
Thank you for your kind words. We’re so happy to hear that you left our practice with a smile – superior care is our top priority.
Fantastic experience: Felt heard, confident, knowledgeable Practice, My Dental problem, will be solved
Thank you for taking the time to leave us a review! We’re so happy that we could accommodate your dental needs and your positive feedback means a lot to us.
Negative experience: Horrible experience worse dentist I’ve ever been to was rough as guts and feels like he’s done more damage to my teeth than fixed.
We are sorry to hear about your experience however, we have looked into this and have no record of you attending one of our practices. Could you please check that you have left your review for the right business?
To discuss in more detail, please call me on 08 9418 5511 as we take matters such as this very seriously.
DB Dental Spearwood Team
Fantastic experience: I am not a fan of going to the dentist and felt totally at ease and happy with work undertaken. All staff were professional, friendly and helpful. Big thank you!
Thank you for your review. I’m so glad we could make you feel comfortable during your appointment.
Fantastic experience: Extremely accommodating. I took my 1yr old with me and the staff looked after her while I had X-rays done and she could not be in the room. Very professional and lovely. Thank you
We're thrilled that our team left a lasting impression and look forward to welcoming you back for your next appointment :)
Fantastic experience: Friendly staff and great checkup, will be back from now on
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: Highly skilled Dental work in a welcoming atmosphere. Thank you DB Dental Spearwood!
We're thrilled that our team left a lasting impression and look forward to welcoming you back for your next appointment :)
Fantastic experience: This was my first visit to DB Dental and I couldn't have been happier. Ben was a knowledgeable and efficient dentist, who explained what he was doing and why.
Thank you for your kind words. We’re so happy to hear that you left our practice with a smile – superior care is our top priority.
Fantastic experience: Great service, friendly staff at DB Dental, Spearwood. EVERYTHING explained in simple terms that you can understand clearly. Not pressured into making any decisions there and then, and the Dentists explain all costs relating to the procedure/s performed. All in all, very good....
Thank you for taking the time to leave us a review! We’re so happy that we could accommodate your dental needs and your positive feedback means a lot to us.
Fantastic experience: Friendly and professional care making you feel at ease.
Thank you for taking the time to leave us a review!
We’re so happy that we could accommodate your needs.
Fantastic experience: Went there to be DB dental at Spearwood, a few times so far with extensive work on my teeth. It can be really expensive exercise to find a reasonably priced dental practice. They are competitive and the people all do a good job. Very friendly as well and will take the extra mile to book you in urgently
Thank you for your wonderful review Rodney! We're delighted to hear about your recent visit to our practice. We’re so happy that we could accommodate your dental needs and your positive feedback means a lot to us. Our team takes pride in delivering exceptional care so it’s great to hear reviews like yours.
From the team at DB Dental Spearwood
Fantastic experience: Highly recommended Staffs are very professional, helpful and friendly I would like to say thank you to Dr Kaur she is very gentle while doing the cleaning and I feel so happy with her professionalism! She really have gone through all that needs attention asap just so happy coming here Thank you so much everyone❤️ Regards Angie
Thank you so much for your lovely feedback! We're thrilled to hear that you felt at ease and relaxed with the wonderful Dr Kaur. We look forward to seeing you at your next visit.
Fantastic experience: I am very happy with The service. Great value.
We're thrilled that our team left a lasting impression and look forward to welcoming you back for your next appointment :)
Fantastic experience: Highly recommend Dr Rob Grundy at Spearwood, fantastic experience and only did what was required, unlike some others that add aditional work.
Thanks for your review, Mark!
We're thrilled that our team left a lasting impression and look forward to welcoming you back for your next appointment :)
Fantastic experience: The staff were excellent. They were able to get me a quick booking as I had a very bad toothache. Thank you.
Thank you for taking the time to leave us a review!
We’re so happy that we could accommodate your needs.
Fantastic experience: Dr Greg, As someone who’s scared of the dentist I can’t recommend Greg enough I hate needles and literally do not like visiting the dentist after have some teeth removed I can honestly say I did not feel a thing and I didn’t even get the needle hit the jaw bone feeling either he’s made going to dentist a lot easier for me as I’ve been scared from a child if you have a fear of the dentist ask to see Greg highly recommend
Hello Sam,
Thank you for taking the time to leave us a review!
We’re so happy that we could accommodate your needs.
Dr Herbert is a fantastic dentist with a gentle approach who always puts his patients at ease.
Fantastic experience: Can’t recommend DB Dental Spearwood enough! Great, friendly and affordable service!
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
We look forward to seeing you next time!
Fantastic experience: Very efficient and fast. And helpful with all my inquiries.
We’re so happy to see that your experience was 5-star!
Fantastic experience: Staff are friendly & professional, the Dentist was most efficient & explained every fact in detail. Highly recommend. cc
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
Fantastic experience: Great service and felt so carm thankyou
We’re so happy to see that your experience was 5-star!
Fantastic experience: Professional Surgery where you are welcomed. Dr Cheong is the best Dentist I have seen in over 40 years. Dr Cheong is thorough, specific and very detailed in consultation. I Highly recommend her.
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
Fantastic experience: the dentist we saw was amazing, very informative and was also amazing and patient with my 3 year old daughter
Thank you for your kind words. We’re so happy to hear that you left our practice with a smile – superior care is our top priority.
Negative experience: Went in for a routine check up and clean. The male dentist was very indifferent, rough and rushed during the process, but I guess, i mean who’s ever had a nice dentist before, right? Lots of tears, lots of blood, whole mouth was sore for a few days. Fast forward to a week later, my back gums was so swollen that I called back to tell them that something’s not right, and to which the receptionist said it’s quite normal to have some form a swelling after clean, but if it doesn’t subside over the weekend, I should call them back and they will ask the dentist how to go about it. That night I woke up in the middle of the night from the pain and had to take pain killers, couldn’t talk properly the next day so quickly called up the local neighbourhood dentist as I refuse to go back to DB Dental Spearwood, I don’t want to go through the same stressful process. Went into the local dentist to see what’s wrong. After 15 minutes of X-ray, checking, numbing and cleaning out the abscess and pus that has formed around the inflamed gum, we found the culprit. A tiny calculus was lodged into my gums where the dentist has supposedly cleaned, causing the area to swell and got inflamed. Now I’m sore again and $300 poorer because some dentist didn’t want to do his job properly in the first place. Having said that, the reception staff were all very friendly though.
Thank you for taking the time to leave a review, we sincerely appreciate you bringing this issue to our attention. We’ve escalated your feedback to a member of our senior management team and you can expect a follow up call in the coming days. In the meantime, if you’d prefer to reach out you can email us at [email protected].
From the team at DB Dental Spearwood.
Fantastic experience: Professional and friendly staff
Hi John,
We’re so happy to see that your experience was 5-star!
Negative experience: It comes to something when local Chemist remarks on how rude the receptionist was to him at this dental surgery …along with the dentist who had issued an urgent prescription for an antibiotic that was no longer in use!!
We are sorry to hear about your experience however we are unable to find your records on file at our practice.
To discuss in more detail, please call me on 9418 5511 as we take matters such as this very seriously.
Shannon,
Practice Manager
Fantastic experience: Had to go in due to severe tooth pain. The amount of compassion and care I experienced from the first point of contact was absolutely amazing! Dr Malone listened to my concerns and pickup straight away on my anxieties about being at the dentists. Both her and her assistant were absolutely wonderful constantly checking to make sure I was doing alright. They took the utmost care with my tooth extraction and maintained such a peaceful atmosphere in the room. The reception ladies were equally amazing even calling me to get me i earlier than expected! Would highly recommend DB Dental Spearwood to anyone especially those who feel nervous like I do! Thank you all so much...(will definitely be back again)
Thank you for much for your kind review! I'm so glad we were able to accommodate you. We look forward to seeing you for your next appointment.
Negative experience: Very poor service, rude receptionist and a rushed, rude dentist. Shall never be returning!!
Hi Noreen,
Thank you for taking the time to express your concerns. I’m sorry to see this feedback as we do always try to accommodate patient requests when possible.
Please know we value you as a patient and hope to assist you with your general dental needs in the future.
Positive experience: I haven’t been here for a long while but forgot how lovely they all where ! Especially Nancy . The receptionists are just so friendly , warm and helpful too !
Thank you for your review. I’m so glad we could make you feel comfortable during your appointment.
Fantastic experience: Such an amazing team here! I see Dr Nancy who is warm, friendly and very professional. Both ladies on reception are even more amazing and are always so helpful and make the visits easy and simple. Best dental practice in Perth for sure.
Thank you so much for your kind words. We're so happy our team has left a lasting impression and that we can continue to help with your dental needs.
Negative experience: Do have good dentists and hygiene. Just make sure to understand your shark attack insurance company insurance policy and how they cover. I'm not sure if all dentists do this but they don't include the dentist costs into a quote on a cap or bridge which is quite frustrating when budgeting and receiving the bill.
Hi Warren,
Thank you for your feedback. It can be frustrating when you don't have all the information from your health fund.
Our team are always happy to answer any questions you may have regarding your treatment.
Fantastic experience: My first time with Dr Cherrin and I was very impressed. Very well organised, clear with explaining everything and seemed extremely efficient. The most comfortable I have felt with a dentist for a very long time.
Hi Mark,
We appreciate your 5 star review and are so glad you had a wonderful experience with Dr Cherrin! She is a very kind, caring dentist who always aims to make her patients feel comfortable.
Kind regards,
DB Spearwood Team
Fantastic experience: I would just like to say what a delight Shannon at the front desk is. Whenever I call she is always amazing to deal with and when arriving to the clinic with my children - she always makes it a pleasant experience. Today whilst sitting in the waiting room while my husband receives his treatment, I was listening to how she communicated with other patients, her colleagues and to people on the phone and that is exactly what good client care and customer service is! I have worked in dental previously so I know that people like Shannon are hard to come by and she is a real asset to DB Dental Spearwood. Thank you for being you Shannon!
Hi Danielle,
Thank you for your very kind review! It's such a pleasure to hear that you saw Shannon's warm and caring nature in action. She truly is a wonderful and valued member of our team.
Kind regards,
DB Dental Spearwood
Negative experience: Came to DP Spearwood for the first time for my regular dentist check up, was shocked by the slim brown hair female receptionist, she was rude with no customer services skills, I was there 10mins earlier, then they had me waiting for another 15-20mins, during the wait, saw this female customer trying to pay her bill but she had communication issue then she was treated with not much respect, and as soon as she left the brown slim receptionist started gossiping about her and said she had no patience for that female customer, she even made fun of her even though I’was right in front of her. After that when it came to my turn the dentist was rushing through the whole treatment only took like 20mins incl dental clean, polish, photos and x-rays taken. Ive been to dentists many times but it’s the first time I feel that much pain during the procedure as I could totally tell that the dentist was quickly “going over” it. Only 1/3 of my tooth were polished but the dentist clearly cleaned all my tooth, so I questioned him and he said the rest look okay. What an experience from start to finish, what can I say.
Dear Maniy,
We sincerely apologise for your experience at DB Spearwood. We pride ourselves on great customer service and I assure you that we are looking into this matter on our end.
I would like to discuss this with you further if possible, so please give me a call directly on (08) 9432 3424 when you’re available.
We hope to assist you with your dental needs in the future.
Kind regards,
Gunjan Katoch
DB Dental Practice Development Manager
Fantastic experience: Ailsa is an amazing dentist! Her work is top quality and second to none. She is passionate about helping her clients and is a kind and caring person. Noone likes dentistry work but mine was totally pain free and has had excellent results. Would recommend this practice and especially Ailsa!
Thank you Angelique. Our staff at Spearwood are friendly and welcoming. Dr Ailsa is a very caring dentist that puts the needs of all her patients first.
Fantastic experience: My children and I went to DB dental Spearwood today and saw Dr Ailsa Malone. She was absolutely amazing with the kids and myself. She is very thorough and genuinely cares about her patients. The ladies on reception and nurses were also lovely and very helpful.
Thank you Gen. We have a lovely caring team at Spearwood. Having a good experience at a young age makes further appointments easier and not so anxious
Fantastic experience: Saw dentist named Greg - so good gentle and very thorough - quick efficient service - best I've seen in my 60 years
Hi Maryanne thank you for you review. We think Dr Greg is a great dentist too. We look forward to seeing you in the future.
Fantastic experience: Wonderful people. My wife & I both has same time appointment & our little one was very well entertained by Rachel. Shannon at reception was very friendly & nice. Doctors were amazing. xoxoxox
Fantastic experience: The ladies in reception are very friendly and helpful. Always feel welcome and well looked after. Thank you ladies, I have referred friends and family to go to this dentist.
Fantastic experience: The team at DB Spearwood was just amazing. I've avoided going to the dentist for years due to some bad experiences. The reception ladies were so lovely, and the dentist who treated me was so gentle and patient. Can't recommend them enough. Thanks DB for making it a not terrible experience.
Negative experience: The service and treatment that i received on Thursday was exceptional. My first visit to DB dental Spearwood but I will be back. I can't praise the ladies on reception enough, they went over and beyond to help me and the dentist was outstanding, she was so gentle i did not feel anything. Thank you everyone for making my experience one to remember
Negative experience: Went there as my gold crown tooth fell off. After they put it back, my tooth felt uncomfortable. Now eating chicken as my dinner on second day the gold crown tooth fell off. Not even 48 hours. Definitely not coming back.
Hi Berlin, thanks for making us aware. We take feedback such as this very seriously, I understand our staff member have tried to reach you to resolve the matter. We will liaise with the team to continue to improve our patient experience.
Fantastic experience: Over the weekend I was welcomed into my first experience at DB Dental at Spearwood. I was greeted with smiling faces at the reception and received kind and caring service throughout my dental treatment. Such a great environment for what can be a very nervous time for some! Would highly recommend and definitely be back- my teeth are still shining! Thank you to all the staff at DB Dental!
Fantastic experience: DB Dental Spearwood gave me back my smile without hurting me or my hip pocket. They are preferred providers with my health fund which really kept costs down plus they do Afterpay. All the staff there are helpful, understanding, friendly and try to help you out anyway they can. It’s a really welcoming environment, one I actually look forward to going back too.
Fantastic experience: I have an absolute fear of the dentist due to a childhood memory. The team at DB dental spearwood made me feel so comfortable and it is the first time I have not cried!!! I cannot thank the team enough!!!!! I highly recommend!!!!
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