White & Bright Family Dental | Dentist Prestons
Information about White & Bright Family Dental | Dentist Prestons
2170, Sydney
Opening hours
- sunday: (closed)
- monday: 8:30-19h
- tuesday: 8:30-19h
- wednesday: 8:30-19h
- thursday: 8:30-19h
- friday: 8:30-19h
- saturday: 9h-17h
At White Bright Family Dental in Prestons, we are passionate about delivering gentle, affordable, and professional dental care in a welcoming environment. Our experienced and caring team goes above and beyond to ensure your visit is comfortable, quick, and stress-free. We prioritize open communication—your dentist will thoroughly discuss your x-rays, oral health, and any concerns you may have, empowering you to make informed decisions. From preventative care to advanced treatments, we use the latest technology for effective results. For added convenience, we offer easy scheduling for future appointments. Visit us every six months to keep your smile healthy, bright, and confident!
Our comment from Top Dentistas about White & Bright Family Dental | Dentist Prestons:
White & Bright Family Dental is highly regarded in Prestons, with numerous positive feedback from satisfied patients. Dr. Sandy Ghattas and her team are frequently praised for their genuine care, professionalism, and ability to create a welcoming environment for families. Many clients have highlighted the following strengths:
- Compassionate Care: The dentists, especially Dr. Sandy and Dr. Mark, are known for their gentle demeanour, making dental visits comfortable, especially for children.
- Clear Communication: Patients appreciate that the team takes the time to explain procedures in detail, ensuring all questions are answered and that everyone feels comfortable during their treatments.
- Family-Friendly Atmosphere: Many families report that their children actually enjoy visiting the dentist, thanks to the friendly and engaging approach of the staff.
- Efficiency: The clinic is noted for its clean and modern facilities, as well as the quick and effective service provided during appointments.
- Strong Recommendations: Patients frequently express their satisfaction by recommending White & Bright to others, highlighting the overall positive experiences they have received.
Overall, White & Bright Family Dental is committed to delivering exceptional dental care with a special focus on patient comfort and community engagement. It’s a place where families can feel safe and valued while receiving high-quality dental treatment.
Services and Treatments
White & Bright Family Dental | Dentist Prestons: Reviews
Fantastic experience: Dr. Ghattas has been our regular family dentist for years, and I honestly couldn’t recommend her enough. She is caring, gentle, and incredibly patient — not only with me but also with my kids. What I truly appreciate is that she doesn’t rush into suggesting unnecessary treatments. She’s genuine, honest, and always takes the time to explain everything clearly, making sure we feel informed and comfortable. The clinic is spotless and welcoming, and her team is always friendly and professional. My children actually enjoy their dental visits, which says a lot about how warm and reassuring she is. We trust Dr. Ghattas completely with our family’s dental care and are so grateful to have found such an exceptional dentist. Highly recommended.
Fantastic experience: Dr Kay takes her time to explain things to me. She is so gentle. I have introduced my whole family to come to her now!
Fantastic experience: Dr.Kay is the best Dentist in town. Her gentle and caring posture made me feel ease on chair. Her skill is absolutely
Negative experience: I forbid dealing with them. Because they are unreliable. They do not respect patients. And they verbally harass women.. 13/09/2025 I prohibit dealing with them again. Today I received a message from him on WhatsApp. Accusing me of being a spy. It has now been confirmed that he is the one sending me letters to my house without an address. He accuses me of spying. And he is threatening, intimidating and making accusations. I will look for a lawyer to help me. I will include the letter he sent today. I also have the letters he sent before..
Negative experience: I forbid dealing with them. Because they are unreliable. They do not respect patients. And they verbally harass women.
Negative experience: Very bad I forbid dealing with them. Because they are unreliable. They do not respect patients.
Negative experience: I cant give a zero rating, hence giving one. Pathetic experience , my 8 year olds good tooth was incorrectly pulled out.
Dear Niraja,
We are very sorry to hear your concerns. However, after thoroughly reviewing our records, we could not find any case matching the details mentioned in your review — including the treatment of an 8-year-old involving the incorrect extraction of a healthy tooth.
We take such allegations extremely seriously. Our clinic follows strict diagnostic and consent procedures, particularly with pediatric patients. If you believe there has been a misunderstanding or if you have visited under a different name, we encourage you to contact us directly on 02 98250807 so we can investigate this matter further.
We are committed to providing safe, ethical, and high-quality care to all our patients, and we welcome the opportunity to clarify any concerns.
Fantastic experience: Got filling done Amazing service highly recommended
Fantastic experience: Very good
Fantastic experience: Everyone is extremely friendly and they are very efficient Highly recommend!
Fantastic experience: I had a great experience at this dental clinic. doctor Matthew was very professional, gentle, and explained everything clearly. Wasan at the reception was friendly, helpful, and made the check-in and payment process quick and easy. Highly recommend for anyone looking for quality dental care!
Thank you Noah
We are glad having you here
Fantastic experience: Dr Kay is amazing and is the reason we keep coming back. No gap check up and clean is also essential. Thank you! Great service
Thank you so much for your review
Fantastic experience: Thanks to Sandy for doing my son’s braces. He’s very happy. Teeth very straight.
Thank you for your lovely review
We are pleased treating you
Fantastic experience: Friendly dentists and staff also affordable dental treatments
Thank you Maryam
Fantastic experience: I cannot express enough gratitude to Dr. Mark Henin for the exceptional care he provided to my 4-year-old son. Facing the daunting prospect of six dental procedures, we were initially advised that general anesthesia would be necessary. However, Dr. Henin's calm demeanor, professionalism, and deep understanding of pediatric dentistry made all the difference. He took the time to explain each step in a way that was reassuring for both me and my son, creating a comfortable environment that alleviated our fears. Thanks to his gentle approach and expertise, all six procedures were completed successfully without the need for general anesthesia. Dr. Henin's ability to connect with children and his commitment to patient-centered care truly set him apart. I highly recommend him to any parent seeking compassionate and skilled dental care for their child.
Fantastic experience: Dr Mathew is AMAZING, went for the 1st time , did not feel a thing so gentle and caring, highly recommend this surgery will definitely be returning, Thankyou Thankyou
Fantastic experience: I can’t thank Dr. Sandy enough for the exceptional care and support she provided during my dental treatment. From the moment I walked in, I felt welcomed and valued by her and the entire staff. Dr. Sandy truly goes above and beyond for her patients, and her dedication shines through in every interaction. I was particularly impressed with the clinic’s state-of-the-art equipment, especially the convenience of having my X-rays done on-site. As someone who works 10-hour days, I greatly appreciate not having to waste time going elsewhere for X-rays and then returning. This thoughtful approach made the entire process much smoother and more efficient. I also have to mention the pink dental chair—it’s incredibly comfortable! It made my visits all the more enjoyable. Thank you, Dr. Sandy, for your expertise and compassion, and to the entire team for creating such a caring environment. You’ve made my dental experience a positive one, and I highly recommend your practice to anyone in need of dental care! Bishoy Sewiha
Fantastic experience: We couldn’t have asked for the nicest orthodontist Dr Sandy Ghattas the amazing job done with my sons braces we are so thrilled with the results in just under a year Thank much
Fantastic experience: if your looking for a straight smile i highly recommend Sandy Gattas.
Fantastic experience: Me and my family are regular of Dr. Mathew Khalil. He has been so awesome with my kids esp the little ones. Trust me I have been always so scared of going to the dentists but he has been extremely gentle with all the procedures and always accomodating as well.
Fantastic experience: Highly recommend Dr Mark Henin and the team at White and Bright Dental. Professional and friendly service with impeccable detail.
Fantastic experience: I’ve been to many dentists across Sydney over the years, and I usually dread dental appointments. However, my visit with Dr. Sandy Ghattas yesterday was a completely different experience. She made the entire process comfortable and even pleasant. Her unmatched attention to detail truly stood out. A big thank you to Dr. Ghattas
Fantastic experience: Just wanted to mention that the service we received from Sandy and the team was fantastic. We love our new smile!
Fantastic experience: Dr. Mark and his wonderful team are amazing! Professional, welcoming and fantastic service make the experience a great one! I highly recommend everyone to see the wonderful staff at White & Bright Family Dental for all dental needs :) I am so very happy with my care provided to me :)
Fantastic experience: Amgad provided excellent service at getting my wisdom teeth removed. Fast professional and affordable. Reccomend 10/10
Fantastic experience: good service!
Fantastic experience: Great service and staff
Fantastic experience: Wow, such a great clinic! My family is new to the area and we asked around for a family friendly dentist and most people suggested white and bright family dental and I couldn’t be more happier with the experience, kids enjoyed the experience as well and have been very excited to bush their teeth and show the dentist how clean and shiny they are. Thanks so much!
Hi Liv! Thank you so much for your fantastic review! We're delighted to hear that you and your family had a great experience at our clinic. It’s wonderful to know that your kids enjoyed their visit and are excited about brushing their teeth. We strive to create a family-friendly environment where everyone feels comfortable and welcomed. Your kind words mean a lot to us, and we’re grateful for the recommendation from the community. Welcome to the area, and we look forward to seeing you all again soon at White and Bright Family Dental! Keep up the great brushing!
Fantastic experience: Really good dental place! Highly recommend
Hi Josh! Thank you for the glowing review! We’re thrilled to hear you had a positive experience at our dental clinic. Your recommendation means a lot to us. We look forward to seeing you again soon at White and Bright Family Dental!
Fantastic experience: I had given up hope on my tooth that had half of it decayed off, but Mark not only saved it but also filled it back up to a perfect shape as if it's the original. He's such a lovely fellow, I am truly grateful for his efforts and the staff there are friendly and helpful as well. 15/10 highly recommended.
Hi Saiham,
Thank you so much for your fantastic review! We’re thrilled to hear that Dr. Mark has made such a positive impression on you and provided you with hope and good experience. His patience and skill are truly special, and we’re glad you’ve had this great experience. Your recommendation means a lot to us. If you need anything or have any questions, please feel free to reach out. We look forward to seeing you again soon!
Best regards,
The White & Bright Dental Prestons Team
Fantastic experience: very good treatment, my teeth were well taken care of by Dr Mark and lovely staff especially the receptionist, she’s very kind and professional in what she does. highly recommend
Hi Mary,
Thank you so much for your wonderful review! We’re delighted to hear that Dr. Mark and our team have consistently provided you with exceptional care. We really appreciate you taking the time to share your feedback. We look forward to seeing you again soon
Best regards,
The White & Bright Dental Prestons Team
Fantastic experience: Fantastic team, clean surgery and don’t charge you extra outside of your fund with unnecessary procedures.
Hi Martin,
Thank you so much for your kind words, we really appreciate you taking the time to share your feedback.
We look forward to seeing you in the future.
Best regards,
The White & Bright Dental Prestons Team
Fantastic experience: Dr Kay is patient and gentle. I was terrified of having my wisdom teeth removed and Dr Kay ensured that the procedure was quick and painless!
Hi Katie,
Thank you so much for your wonderful review! We’re delighted to hear that Dr. Kay provided you with exceptional care. Your appreciation for Dr. Kay’s professionalism and the friendly, efficient service from our staff means a lot to us. We’re committed to making every visit as comfortable and informative as possible. If you ever need anything or have further questions, don’t hesitate to reach out. We look forward to continuing to care for your dental needs!
Best regards,
The White & Bright Dental Prestons Team
Fantastic experience: Thank you Matthew for helping this old lady with anxiety. Fantastic experience.
Hi Elize,
Thank you for your wonderful review! We’re thrilled to hear that Dr. Matthew Khalil helped you and that you had a positive experience. Your recommendation means a lot to us. If you need any further assistance or have more questions, don’t hesitate to reach out. We’re here to help and look forward to seeing you at your next visit!
Best regards,
The White & Bright Dental Prestons Team
Fantastic experience: I have been going to White & Bright Dental Prestons for over 4 years now. I have been seeing Dr Kay from the time I got braces to now. Her professionalism and expertise are evident in her knowledge and work. She always takes her time to explain each procedure and answers my questions with patience. The assistants and front desk staff are super friendly and efficient!!
Hi Amie,
Thank you so much for your wonderful review! We’re delighted to hear that Dr. Kay and our team have consistently provided you with exceptional care over the past 4 years. Your appreciation for Dr. Kay’s professionalism and the friendly, efficient service from our staff means a lot to us. We’re committed to making every visit as comfortable and informative as possible. If you ever need anything or have further questions, don’t hesitate to reach out. We look forward to continuing to care for your dental needs!
Best regards,
The White & Bright Dental Prestons Team
Positive experience: Quick to the point and gentle
Hi Luke,
Thank you for taking the time to write a review, we appreciate it.
We hope to see you again in the future.
Fantastic experience: Highly recommend Dr Mark. Such an amazing individual. Patient and amazing with kids.
Hi Kristine,
Thank you so much for your fantastic review! We’re thrilled to hear that Dr. Mark has made such a positive impression on you and your family. His patience and skill with kids are truly special, and we’re glad you’ve had a great experience. Your recommendation means a lot to us. If you need anything or have any questions, please feel free to reach out. We look forward to seeing you again soon!
Best regards,
The White & Bright Dental Prestons Team
Fantastic experience: Dr Sandy Ghattas was wonderful and helped me achieve a new beautiful smile. Would recommend
Hi Zayden,
Thank you for your wonderful review! We’re thrilled to hear that Dr. Sandy Ghattas helped you achieve a beautiful smile and that you had a positive experience. Your recommendation means a lot to us. If you need any further assistance or have more questions, don’t hesitate to reach out. We’re here to help and look forward to seeing you at your next visit!
Best regards,
The White & Bright Dental Prestons Team
Fantastic experience: The most amazing experience from start to finish with Dr Sandy!! Thank you for giving Byron a beautiful smile that he is proud of!!! Highly recommended Dr Sandy and team, thank you
Hi Theresa,
Thank you so much for your fantastic review! We’re thrilled to hear that Dr. Sandy provided Byron with a smile he’s proud of and that your experience from start to finish was amazing. Your recommendation means a lot to us. If you need anything further or have more questions, please don’t hesitate to reach out. We look forward to continuing to serve you and your family!
Best regards,
The White & Bright Dental Prestons Team
Fantastic experience: My mum and I visited Dr. Sandy Ghattas for a second opinion last week, and we were thoroughly impressed with her expertise and professionalism. She offered us valuable advice based on her extensive experience and fully endorsed the treatment plan proposed by our primary dentist, explaining the reasoning behind it in detail. Additionally, she addressed and resolved two specific concerns we had, providing us with great peace of mind. We deeply appreciate her professional guidance and patience. Highly recommend Dr. Ghattas for anyone seeking a knowledgeable and caring dentist.
Hi Kevin,
Thank you for your detailed and thoughtful review! We’re delighted to hear that Dr. Sandy Ghattas provided you and your mum with valuable insights and reassurance. Her commitment to explaining treatment plans and addressing concerns is truly a cornerstone of our care. We’re grateful for your recommendation and are pleased that you felt at ease with her expertise. If you have any more questions or need further assistance, please feel free to reach out. We look forward to continuing to support you!
Best regards,
The White & Bright Dental Prestons Team
Fantastic experience: Great Dr Sandy, did a good job.
Hi Irene! Thank you for your kind words about Dr. Sandy! We’re thrilled to hear you had a great experience. Your support means a lot to us. We look forward to seeing you again at White and Bright Family Dental!
Fantastic experience: I had an appointment today at White & Bright Family Dental with Dr Mark Henin and I have to say he's one of the best! I had a double wisdom teeth extraction and filling and he did it with precision and ease. He ran me through the process in detail making sure I was comfortable with everything and addressed questions I had. After the procedure he took the time to discuss proper after care process and we spoke about Do's and Don'ts. Earlier in Feb, I took my family (hubby + 7yo & 16yo kids) for a dental check up and a clean. He was great and very gentle with the kids and now my son is not afraid to go to the dentist! The lady in reception is lovely too! Plenty of parking onsite and they have a great online booking tool for self servicing. They also confirm your booking with a phone call a day or so prior to your appointment. Such great service. Highly recommend! ❤️
Hi Gladdys! Thank you for your fantastic review! We’re delighted to hear about your positive experiences with Dr. Mark and our team. It’s great to know that he made your wisdom teeth extraction comfortable and informative, and that your kids had a gentle experience during their check-ups. We aim to create a welcoming environment for families, so we’re especially pleased that your son is now more comfortable with dental visits! Your kind words about our reception staff and online booking tool mean a lot to us. We truly appreciate your recommendation and look forward to seeing your family again at White & Bright Family Dental! ❤️
Fantastic experience: Amazing dental place ! Dr Sandy is the best :))
Hi Achu! Thank you for the wonderful review! We’re thrilled to hear you had an amazing experience with Dr. Sandy. Your support means a lot to us, and we look forward to welcoming you back to White & Bright Family Dental soon! Keep smiling!
Fantastic experience: Had such a great experience, my journey with this place has been phenomenal. They fixed me up real good so I could feel good about myself, I’ve regained my confidence to smile with such great confidence, love it would 100% recommend.
Hi Faasalafa! Thank you for your amazing review! We’re so glad to hear that your experience with us has been phenomenal and that you’ve regained your confidence to smile. Your recommendation means the world to us! We look forward to seeing you again at White & Bright Family Dental!
Fantastic experience: Thank you for making my dental experience comfortable!!! High recommend Dr Mark for future dental treatments!
Hi Aya! Thank you for your wonderful review! We’re thrilled to hear that Dr. Mark made your dental experience comfortable. Your recommendation means a lot to us! We look forward to seeing you again at White & Bright Family Dental for your future treatments!
Fantastic experience: Dr Mark at white and bright Preston’s was great. He is always friendly and takes time to explain the process at the start.
Hi Paul! Thank you for your kind words! We’re so glad to hear that Dr. Mark provided a friendly and informative experience. Your feedback is greatly appreciated, and we look forward to seeing you again at White and Bright Family Dental!
Fantastic experience: Dr Sandy is the best dentist around. We couldn't be happier with how patient, professional, and detail-oriented she is throughout all treatments. My teenage son is very happy with his perfect teeth now. We highly highly recommend her!
Thank you so much
Fantastic experience: amazing dentist and friendly staff always would recommend this place! I saw dr Matthew he was kind and he helped me a lot and fixed my teeth!
Hi Eman! Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with Dr. Matthew and our friendly staff. Your recommendation means so much to us! We look forward to seeing you again at White and Bright Family Dental! Keep smiling!
Fantastic experience: Dr. Mark is very transparent and quite pragmatic with his treatment approach.
hank you so much for your kind words Purnendu, we really appreciate you taking the time to share your feedback. We look forward to seeing you again soon
Fantastic experience: I saw Dr Mark always a great experience, friendly service and honest
Thank you so much for your kind words Gee, we really appreciate you taking the time to share your feedback. We look forward to seeing you again soon
Fantastic experience: saw mark today was excellent service and always leaves me with a white and bright smile.
Thank you so much for your kind words Ivan, we really appreciate you taking the time to share your feedback. We look forward to seeing you again soon
Fantastic experience: Highly recommended . Loved my experience at dental clinic. Super friendly staff and very professional.
Thank you so much for your kind words Sura, we really appreciate you taking the time to share your feedback. We look forward to seeing you again soon
Fantastic experience: Can’t recommend Sandy highly enough - her professionalism, friendliness and bedside manner is second to none. She sees my young family for general dental and orthodontic and is just amazing with kids. Not a huge fan of the dentist growing up, Sandy has managed to turn this around with her gentle approach and humour. Highly recommend White & Bright in Prestons, in particular Sandy.
Thank you Rosanna
Fantastic experience: Good service
Thank you so much
Fantastic experience: My 6 year old daughter needed a filling for one of her baby teeth and after visiting so many dentists that recommended general anaesthetic surgery! A friend recommended dr Sandy who then did my daughters filling and clean on the chair over 2 treatments ..I cannot express how thankful and grateful I’m to dr Sandy that saved me thousands of $. The experience we have had is amazing, I cannot wait to go back with my other children for all their check up and cleans!
Thank you Nathan
Nice to see your family at our practice
Fantastic experience: Dr. Kay was great
Thank you Jen
Fantastic experience: Thank you to the team, especially Mark. It went exactly as he said. I was a nervous wreck, he managed me well. My first wisdom tooth extracted...he has gods hands. Fingers crossed my pain tonight won't be too bad.
Thank you so much for your kind words Jim, we really appreciate you taking the time to share your feedback. We look forward to seeing you again soon
Fantastic experience: The treatment from Dr. Sandy Ghattas was exceptional. From the time the braces went on to when they came off, we were treated by her in a very professional and caring manner.
Thank you Lou
We appreciate your response
Negative experience: No recommended, they didn’t detect the main problem with my husbands tooth but treat the other tooth which didn’t have much issues. General cleaning is ok but not good for other tooth treatment. Unfortunately. Also they don’t accept Govt vouchers for elderly people which is very inconvenience.
Thank you to see you at our practice
We treated your husband as it should be
It’s up to us to see Government vocuchers or not
Fantastic experience: This was an excellent dentistry and helped me out after hours very kindly. Agad is a great dentist and took care very well of me in my moments of dental needs. Thanks heaps mate and will definitely be highly recommending you.
Thank you Julius
You are welcome
Fantastic experience: Dr Amgad was amazing I was in pain crying within 10mins of seeing him I was all smiles before even getting my tooth pulled out. He numbed the area and pulled my tooth out in less than a minute. He did this after 12am as well as it was an emergency extraction. If you have any tooth emergencies don’t hesitate to call him!!
Thank you Talitha
We appreciate your review
Fantastic experience: Dr Mark at prestons is amazing! I’m always a nervous wreck but he is always so patient, reassuring and GENTLE! everything you’d hope for in a dentist. Receptionist is extremely professional and friendly too! 10/10
Thank you Logan
We appreciate your support
Fantastic experience: I had to get my a year old unsatisfactory RCT tooth extracted and was very anxious about the possible complications. However, Dr. Haidy Bastorous got the job done very smoothly. She was very professional and efficient throughout the whole procedure. I will definitely visit here again.
Thank you Prakash
You are welcome
Fantastic experience: Awesome people work there, they will help you with anything. Professional and experienced. Doc Mark Henin was amazing, I’m very happy that I found him and this place!
Thank you Dusan
Fantastic experience: Had 2 fillings and a wisdom tooth extraction. Dr Mark Henin was professional, efficient and extremely polite.
Thank you James
Fantastic experience: Mark is a very helpful and thorough dentist who takes the time to explain my oral health.
Thank you Luke
Fantastic experience: Dr Mark Henin is fantastic, made my experience quick and easy
Thank you Travis
Fantastic experience: Dr Matthew is best
Thank you Thbet
Fantastic experience: Very good service
Thank you Joy
Fantastic experience: Dr Matthew Khalil, thank you for your patience, empathy and professionalism. I always had a huge fear going to the dentist. But here, I felt I was in good hands and the staff is welcoming.
Thank you Danielle
Negative experience: Very expensive and had pay too much money did nothing never go back there again....
Hi Junaid,
We are unable to find any record of your attendance at our practice. Can you please contact us to discuss and rectify any issues you may have had.
Kind regards
White & Bright Prestons
Positive experience: Had to take my 12 year old daughter that was very scared needing to have a tooth pulled out. We were seen by doctor Mark Henin, his friendly and calming attitude reassuring her she was going to be ok. Managing to have 2 bad teeth pulled out instead of one due to how gentle he was. I would highly recommend doctor Mark for all ages.
Thank you Lara
Fantastic experience: Highly recommend this practice. I have seen Dr Mark Henin twice now and he is a knowledgable dentist with a great bedside manner. He took great care of my dental issues and I have left happy every time!
Thank you Jai
Fantastic experience: Dr Kay La is terrific
Thank you Chris
Fantastic experience: Genuinely caring, professional service. Had a fair segment of tooth break off which was towards my front teeth so I was very worried about losing it or it breaking further. It was viewable! Got in quickly and a full filling which literally you cannot tell this is even a filling! Looks precisely like my exact tooth originally was! Very fairly priced also. Thank you so much Matthew!
Thank you Cherie
Fantastic experience: Fantastic dentists! I attended an emergency appointment following an assault whereby my front tooth was completely knocked out. White & Bright took such care in my treatment. Within a few short weeks my smile was restored with veneers and a bridge. I'm eternally grateful for the hard work put in, and loving my new smile. 10/10 would recommend!
Thank you Jade
We always do our best to keep our customers happy
Regards
Fantastic experience: I highly recommend White & Bright Family Dental. Dr Amgad, has been assisting with my dental procedure. He is professional and helpful. The receptionist are great too.
Thank you Liza
Fantastic experience: Nice experience! Big thanks to Dr sandy
Thank you Lola
Fantastic experience: They have qualified and well experienced dentists at this place. Definitely deserve for 5 stars. My kids love the dentists here.
Thank you Nasir
Fantastic experience: Very professional and really good service.
Thank you Kunal
Fantastic experience: Dr Sandy Ghattas is great. Works really well with children, and explains in detail what she is doing, etc and gives parents all the neccessary information too, which I really appreciate. Had great experience with Dr Caroline upon returning too, her advice and dental skill is much appreciated. Would recommend them any day. The Receptionist is fantastic. She responds to all queries promptly and is always very friendly and efficient. Overall good experience here.
Hi Samantha, Thanks sooo much for your lovely message. We look forward to serving you and your family. We will pass on the message to Dr Sandy. Cheers Mary - Reception
Fantastic experience: Amazing experience with all the staff with a warm smile by the front desk Anne and very helpful and friendly dental assistant Nora . Dr. Caroline is excellent in her service delivery. She is very patient and great with kids. She is thorough in her examination and explains the condition very well and in simple terms. The staff was very friendly and helpful . Definitely recommend .
Thank you Demiana
Fantastic experience: I had a wisdom tooth removed 4 days ago & I'm absolutely amazed that the tooth was extracted in less than 60 seconds & with no pain at all. In the following days after the extraction, there was no pain whatsoever in any way. Just like to thank the staff for a pain free experience & great customer service. Would highly recommend this dentist to anyone.
Thank you Richard
Negative experience: visited this practice with sore gum behind my wisdom tooth. there was swelling and pain which started few days prior. the dentist who consulted me ENSURED ME that my wisdom tooth was the problem causing swelling and had to be extracted. Just because my tooth had to be extracted the dentists suggested that a scan was necessary. i paid 170 for the scan and 55 for consultant fee. i was prescribed antibiotics and pain killer. after taking these for a few days the swelling went down and i had no pain. my gum was fine like before. i visited another dentist for a peace of mind and had another scan done. the second dentist confirmed that there was no issue with the tooth that was going to be removed, the gum had some infection which cause the swelling which is now fine after taking antibiotics there is a big discrepancy and i feel the scan was not required at that time, the information given to me was incorrect and i don't feel safe going back to this clinic. a narayan
Thank you for reaching out and thank for your feedback.
Firstly i would like to clarify for your peace of mind that Principle Dentist of 23 Years has advised that no error was made on our behalf upon consultation.
In order to give the correct diagnosis an OPG (Panoramic) scan must have been taken according to the Dental board & Dental guidelines to see whats happening under the tooth ( That you requested for upon examination)
I wish to inform you that in accordance to the regulations an Xray MUST also be taken every 2 years with every Scale/ Clean!!
So in your case your complaint was of PAIN! So definitely without questions asked Dr needed to see what was going on under the tooth. He could have just taken it out & charged u hundreds but that is NOT how we run a very professional successful & growing practices.
Upon diagnosis Dr has prescribed to you the antibiotics to bring down the swelling but the cause of the problem still exists - Dr did advise you that you may experience further pain and was happy to treat you.
Please reach out to us as soon as it arises for your continued treatment.
Please rest assured that your OPG is your dental record that never changes & i will forward this to you via email to avoid you from having further unnecessary radiations which may be harmful to your health. .
I wish to remind you also Aakash that you kindly ONLY paid $120.00 for the scan & $55.00 for your lengthy consultation ( Receipt attached)
We hope this will clarify your concern and we sincerely hope to see you again.
Mary- Practice Manger ;-)
Fantastic experience: Very professional. I am very happy with the care received from Dr Kay as well as all the staff. I called the next day as I was in pain following a treatment, they scehduled earliest available appointment with no hassles. They are very flexible and tried to accomodate around my work timings as well. Highly recommended.
Thanks soo much Areeba :-) Dr Kay is soooo delighted and has been made aware of your kind & thoughtful words. We just adore patients like you that encourage & appreciate! We look forward to seeing you again. Cheers & God bless. Mary - Practice Manager xx
Fantastic experience: Kay and Anne are super friendly and very welcoming. I had to have a lot of work done and Kay was fantastic!
Hi Michelle thank you for taking the time to post your lovely comment! I will pass on the message to them. Much appreciated. Cheers Mary- Reception x
Fantastic experience: Expect a warm welcome from Anne in reception when you first arrive. I am impressed with the service and cleanliness of this clinic. I needed an urgent appointment. Anne did everything she could to make that happen. Dr Kay provided timely advice in a clear and professional manner. I have now booked my children in for check-ups at our new family dentist!
Words cant describe how grateful we are to see your wonderful message. Thanks for your support Soumaya. Looking forward to seeing you soon. Cheers Mary - Reception
Fantastic experience: The dentists made me and my children feel comfortable and safe. All the staff were friendly and helpful. White and Bright at Prestons are wonderful!
Thank you for taking the time to post your lovely comment! I will pass on the message to them. . Its wonderful patients like you that keep us going.. that encourage us to serve you better! Much appreciated Cheers Mary- Reception x
Fantastic experience: The White & Bright Family dental practice is simply the best. The staff are very friendly and professional. Dr Kay hands down is the best dentist I've been to! (And I've tried and tested a lot of dentists out there!!) My whole family now goes to to this practice and sees Dr Kay. Also love having a little chat to Ann after our appointments!
Awwww ... Thanks soooo much Michelle. We just appreciate wonderful patient's like you. We look forward to seeing you soon. Cheers Mary - Reception x
Fantastic experience: Thank you Dr Caroline for your exceptional dental service and great insight about complex dental requirement. Dr Caroline understanding and generosity is second to none when it comes to customer needs in particular when you are in severe pain and on a budget. Thank you for your kindness and professionally caring for your patients.
Hi Danielle- Thank you soooo much for taking the time to submit your lovely comment. Its wonderful patients like you that continue to support our us. We are looking forward to seeing you soon. Cheers White & Bright family Dental
Fantastic experience: From the moment you enter the practice you are greeted by Ann who is always helpful and friendly. Dr Amgad is amazing I think he is the only dentist that I have ever been truly confident with and has done a fabulous job thank you
Awww thanks sooo much Michelle. We appreciate wonderful people like you! Thanks for the taking the time to give your opinion. We look forward to seeing you soon. Cheers White & Bright Family Dental ;-)
Fantastic experience: Best dentist I have seen in Australia, very friend and amazing staff.
We really appreciate u & appreciate the time you took to rate us! Looking forward to serving you again. Cheers White & Bright Family Dental Team
Fantastic experience: A great dental service. Very professional and knowledgeable. Dr Caroline has a great manner and made it so easy for my toddler's first visit to the dentist.
You are most welcome Lillian. We absolutely loved meeting your little bubba! Looking forward to seeing you guys soon. Come in and just say Hi when shopping! Cheers White & Bright Family Dental Team x
Fantastic experience: The staff are professional and friendly and their facilities are bright clean and modern. Dr Caroline has taken amazing care of my teeth over the past two years, which included some major dental work. She is thorough, gentle, caring, and answers all of my questions with clear explanations. I could not ask for anything more in a Dentist. Thank you
Aww thanks Todd! Much much appreciated you taking the time to get online and give your kind words! We are looking forward to seeing you at practice soon. Cheers White & Bright Family Dental Team xx
Fantastic experience: Amazing staff!! Dr Caroline is the best! Shes always so gentle with me and genuinely cares about me and my teeth! Reception is so accomodating and always makes a lovely conversation
Casey, Your kind words is really what helps us grow! and keeps us doing what we do best! Dr Caroline was ecstatic after reading your lovely review. Looking forward to serving you again soon. Cheers! White & Bright Family Dental Team xx
Fantastic experience: Highly recommend Dr Caroline, Incredible work and amazing service.
Thank you so much Will for this great review!
Looking forward to seeing you soon!
White and Bright team :)
Fantastic experience: It was covered under my NIB and was amazing service.. very friendly staff and dentist... Will be booking for both my kids soon..
Hi Neha,
Thank you for taking the time to leave your feedback. We are happy to hear that you had a positive experience at our practice and look forward to seeing you and your children soon!
Warm regards,
Reception.
Fantastic experience: I had an unexpected visit in June and the team was able to fit me in almost immediately. From then on, Dr Caroline has worked with me for all remediation work and has always been available with her best all times, sometimes multiple times a week. The whole experience from the time I walk in till I walk out is so personalised that I feel a part of the White & Bright family. Everything is explained to me prior for to understand what I can expect during and after the visit. I WILL NOT allow anyone to else to touch my teeth.
Hi Kalvin,
We are very happy to hear that your experience at our practice was positive and thank you for your kind words! We always strive to make the experience for our patients as pleasant as possible and will ensure to let Dr. Caroline know about your review.
Warm regards,
Reception.
Fantastic experience: We had a wonderful experience with the dentist.The staff was very friendly and patient with my son.my son is 7 years old and he was in need for tooth filling and they were very professional and the job done perfectly with reasonable price. The second visit was to do extraction and installing space maintainer and the service was also amazing I would like to thank the whole staff and appreciate their efforts.
Awwww... Thank you soooo much Hisham for your wonderful comment. We appreciate your time and look forward to seeing you soon. Cheers White and Bright family Dental Team ;-)
Negative experience: ***AVOID AT ALL COSTS*** A filling i had chipped and i needed a dentist ASAP and found an appointment with this company which i took (first time visiting) Went in to have a chipped filling checked out, which i was advised would require a filling or a root canal procedure due to severity. The dentist proceeded accordingly in which a filling would not suffice and a root canal was required. the 1st stage seem to be ok as far as i was aware however that's where any positives stopped. Upon return for the next stage of my root canal, the dentist started prepping the tooth and before clamping proceeded to drill out the prior filling from the stage 1 root canal. when applying the clamp the dentist broke my tooth and did not advise me of the situation when it happened. As the dentist proceeded to file the canal she mentioned that there was excessive bleeding and needed another x-ray (see attached) in case of a perforation. Upon reviewing the x-ray the dentist stated there was a perforation and the file had indeed gone out of my tooth. The dentist stated "that the canals were difficult and this is what caused it" and upon finding the perforation she advised it would need to be extracted (this is where i was advised that she had in fact broken my tooth). There was no admission of fault however it was clearly an error on the dentist part in both issues. When leaving i discussed the payment accordingly in which i was advised i had actually been overcharged on my first visit. I took my case to my usual dentist KDS Dental in Padstow who were appalled at the work carried out and advised that too much tooth had been removed to place a reliable crown and that the perforation should not have occurred as the canals on maulers are quite easy to locate. They had to carry out a surgical extraction on the tooth and now i am up for a $5000 dental implant. to say i'm upset is an understatement at the situation im now in alot of pain writing this review in hopes that no one else suffers the same fate.
Hi Royal
Sorry for your frustration but we referred you to specialist to solve the problem but you didn’t follow the instructions
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