Craigieburn Dental Gallery
Information about Craigieburn Dental Gallery
Opening hours
- sunday: (closed)
- monday: 8h-18:30
- tuesday: 8h-18:30
- wednesday: 8h-18:30
- thursday: 8h-18:30
- friday: 8h-18:30
- saturday: 8h-15:30
Wisdom teeth removal
Sleep Dentistry
Denture - Full or Partial
Orthodontic - Braces and Aligners
Implant
Root canal treatment
Crown
Bridge
Afterpay
ZipMoney
ZipPay
Our comment from Top Dentistas about Craigieburn Dental Gallery:
Craigieburn Dental Gallery is renowned for its exceptional dental care and patient-focused approach. Dr. Stephen Lee, along with his friendly team, is frequently praised for making dental visits comfortable, especially for those who may feel anxious about procedures. Many clients have expressed their gratitude for the detailed explanations provided during treatments, enhancing their understanding and comfort level.
Highlights of Craigieburn Dental Gallery include:
- Compassionate Care: Patients appreciate the warm and welcoming atmosphere created by both the staff and the dentists, who prioritize individual patient needs.
- Expertise: Dr. Lee's skills in various dental procedures, from braces to wisdom tooth extractions, have earned him high praise for delivering excellent results with minimal discomfort.
- Friendly Staff: The supportive staff is consistently noted for their kindness and professionalism, contributing to a positive overall experience.
- Accommodating Service: Many customers have noted the clinic's ability to fit them in for appointments on short notice, exemplifying their commitment to patient care.
Overall, Craigieburn Dental Gallery is highly recommended for anyone seeking reliable and professional dental services.
Craigieburn Dental Gallery: Reviews
Fantastic experience: I'm usually nervous when it comes to the dentist but Dr Lee made the experience so comfortable and explained everything so detailed to me. Would definetly recommend !
Fantastic experience: So I called this place then called 7 after that an all 7 had machines talking to you this place answer me booked me in same day this place I recommend
Fantastic experience: Thank you Dr. Stephen Lee for the amazing work you've done on my braces. While the process took some time, as expected, the results are absolutely worth it! I could not be happier with how everything turned out. You've truly given me a dazzling smile, and I've been smiling ever since. Not only do I love the way my teeth look, but my confidence has soared thanks to your expertise and care throughout this journey. You've made such a positive impact on both my appearance and my overall sense of self, and for that, I am incredibly grateful. Thank you again for everything – I appreciate your dedication, skill, and patience. I'm thrilled with the results! Warm regards, Maricel
Fantastic experience: Dr. Stephen Lee should be teaching dentistry in my opinion. There are a lot of things other dentists could learn from him. I’ve seen a lot of dentists over my lifetime for myself and my children and he is absolutely the best. There is no pain, he is very gifted when giving that injection we all dread. He isn’t judgemental, is approachable and cares. Just wish, I’d found him sooner.
Fantastic experience: Dr stephen is amazing. No lie no extra charging like some other dentist.He does very good job with reasonable price! I have bringing all my family and relatives here.
Fantastic experience: Staff are so kind and friendly Dr Stephen Lee is so gentle, I’m very pleased with the dental work he does such a fantastic job with my teeth for any one who is nervous with dentists this clinic is for you excellent service and care
Fantastic experience: Great service and very friendly staff
Fantastic experience: I brought my son in to have his baby tooth taken out and the dentist was wonderful, walked us through each step in detail and made sure he was as comfortable as he could be!
Fantastic experience: I had a great experience at this clinic today, had my teeth cleaned with no pain and the dentist was very attentive and caring. Strongly recommend!
Negative experience: My husband has the worst dental experience, with one of the dentist here . He went to get his tooth pulled out and the dentist broke the tooth while trying to pull it out, he burned his lip with one of the tools and slipped with a instrument which resulted in the instrument at the back of his mouth. After 2 hours he still couldn’t get the rest of the tooth out. My husband had to come back another day so a senior dentist could attempt to get it out. The second time he went the dentist DR Lee was very professional and managed to do the job in 10 minutes. So if you are deciding to go there make sure it’s Dr Lee that you see or don’t go there!
Fantastic experience: If you’re looking for a new dentist run here fast. Extremely professional and accommodating twice now had to go in with emergencies and slotted in. My experience with both dentists have been unbelievably great and would highly recommend actually no I don’t because I may not get in lol. Truly unbelievable and so nice. Can’t thank them enough for their care and help so if you are after a great dentist look no further
Fantastic experience: Been going here for 2 years and can say never had any issues. The service and girls are so lovely, and Dr Lee is very professional and understanding. 100% recommend :)
Fantastic experience: Great service very professional and caring. Dr Lee has been a wonderful dentist for our family. My daughters bra es are done by him. Great and caring job. Charges are reasonable too.
Fantastic experience: From the moment of getting my braces to taking them off, the experience was smooth and easy with a great outcome. I recommend anyone to go here for anything dental related.
Fantastic experience: Absolutely brilliant. Recently moved over this way, I was looking for a new dentist in the area, polite, professional and a very caring service. And it was the caring part of the service that Dr Stephen just nailed it. For me when a dentist treats you with care the rest falls into place. The staff are beautiful also. I would highly recommend. M...
Fantastic experience: Dr. Stephen Lee THANK YOU for being so professional, so patient and caring me and my sister got our braces done by Dr Lee and he has done an amazing job. It’s feels like I got new teeth done ! I highly recommend him to everyone all staff are amazing and for 2.5 years I never had any issues. I will definitely stay with them.
Fantastic experience: Amazing doctor! Took out my daughter’s wisdom tooth and it only took 17 minutes! Highly recommend
Fantastic experience: I'm thrilled with the results of my orthodontic journey. Their skilled and caring team ensured a comfortable and efficient experience. The transparency, attention to detail, and accommodating service exceeded my expectations, resulting in a confident, transformed smile. Highly recommended!
Fantastic experience: I had an amazing experience at Craigieburn Dentis Clinic, and I can't say enough good things about Dr. Minh. The level of care and expertise I received was outstanding. Dr. Minh is a true specialist in dentistry, and it shows in the quality of his work.
Negative experience: Don’t go to dentist his destroyed my wife teeth now he blames gum He was good enough to do works few months back need take Stephanie to vcat re compastion he fix filling they fall out after few months called him twice too ask if book for next week apartly staff have been stress this little tarts with there tights dancing around dentist all need is dancing pole this disgusting behaviour we take children every member my family have complained sue him close home was only avenue after few visits bloody syringes and tissues lying on floor have inform APRAAH of such neglected services it’s up customers to attend but don’t waste money
We are sorry to hear about your experience. What you have described does not accord with our recollection of what occurred.
Negative experience: Post by mistake. wrong clinic. Please remove the review
Frank
We can’t remove review on our end.
So please remove review at your earliest convenience. Thanks again.
Positive experience: Dental nurses on phone and reception here was very good which is why I came here in first place to them ill give 5 stars. i didn't feel enough time was taken to explain things clearly specially for a anxious patient ,specially when I did teeth clean after care and what to expect was not explained. Which ended up making my teeth feel more sensitive.. That's why I never came again didn't feel that ill be looked after well for any other tratment. Not sure if doc was having a bad day as other reviews here seems good.
Fantastic experience: Very friendly and professional staff, these guys go above and beyond to make sure the client is satisfied and I would definitely recommend to anyone looking to get any dental work done especially braces. Took mine off today and I’ve never felt so much better and satisfied with the outcome
Fantastic experience: Dr Lilian made my son feel very comfortable whilst getting his teeth cleaned. Thank you
Fantastic experience: Had top 2 wisdom teeth removed. Dr Lillian was excellent in the procedure and had me in and out of the chair in what felt like 10 minutes. Highly recommend.
Fantastic experience: I had to have a tooth removed from the dental gallery today and the staff were excellent Lillian the dentist was very caring and explained every step Price was acceptable and would definitely recommend this dentist surgery over others in CRAIGIEBURN
Fantastic experience: I went in to get my wisdom teeth removed and Dr.Lee was amazing! He was so professional and gave me a thorough explanation of everything he was doing. He provided quotes before the procedure and made sure I was comfortable throughout the entire process and it was the most pain free experience and at a very reasonable price. I can’t recommend Dr. Lee from dental gallery enough!
Fantastic experience: Having been to many dentists and an orthodontist, I can happily say that Dr Lee was by far the best. Throughout the past year or so, I have gotten my braces done here and he has been nothing but kind, helpful and has always had my best interests in mind. From personal experiences, I highly recommend Craigieburn Dental Gallery to anyone who needs a usual checkup or is interested in having braces done with outstanding end results.
Negative experience: Unless you are seeing Stephen Lee avoid anyone else. I had a tooth removed Friday 10th June 2022 which put me in hospital with an infection on Saturday. My face is still swollen and I am still in a lot of pain . Strong antibiotics and still no relief.
Fantastic experience: Before I came to Dr. Stephen Lee, I was to shy to show off my smile. I had started my braces journey since September 2019 and he has made the whole process easy and explained everything perfectly in details, after 3 years I’ve got to say teeth are looking straighter than ever. I have been to many dentists around the northern suburbs and I’ve got to say this one tops them all. I definitely 100% recommend coming here if you want to leave the dentist satisfied.
Fantastic experience: I got my braces done at Craigieburn Dental Gallery by Dr Stephen Lee from October 2020-April 2022. He made the process from wisdom teeth removal all the way to getting my braces off and retainers on so easy. I felt well informed the entire time and had no issues at any of my appointments despite my massive fear of the dentist. Would recommend.
Fantastic experience: I have been to Dr.Stephen lee for my wisdom tooth removal n i had great experience. He was so quick n procedure was hardly painful even though it was a surgical procedure. From his way of working you can judge his knowledge and experience, which is excellent. Before i was bit confused whether to go to the oral surgeon or get it done from the dentist as it was not the normal extraction n need to be done surgically but Dr.Stephen lee is as good as surgeon. Thanks
Fantastic experience: very clean and friendly staff I am very happy with my teeth I havnt stopped smiling from the minute I walked out definitely recommend.
Negative experience: I didn't want to give bad review but Dr Lilian did not clean my teeth properly. I went back and complained, she said she can only do so much. Not a good experience
Thanks for your review. We are sorry that you did not have a good experience.
You have only consented for a basic clean which unfortunately would not be able to treat all your dental issues. You did not give us consent to do a proper examination.
Nevertheless our dentist respected your choice and did her best with just a basic clean.
Our dentists always quote treatment upfront and will never pressure patients to accept any treatment.
Positive experience: I have been going to see Dr Stephen Lee for the past few years now and every time he has explained what procedures he was going to do. I found Dr Stephen to be very calm and professional in what he does. I would recommend him to anyone who is in need of a dentist, and the price wasn't that bad either.
Fantastic experience: Dr Stephen Lee made my wisdom teeth removal quick, easy and painless will definitely be back for future work
Fantastic experience: Very happy with final results of how my son's teeth look now.Dr Stephen did a great job, very professional orthodontist and highly recommend him and the clinic which has very friendly staff.
Fantastic experience: Great results with very friendly staff, thanks heaps
Fantastic experience: Normally a dental experience can be a daunting one, but from the moment I walked in to the practice I was greeted by friendly staff and a relaxed atmosphere. The Dr and the dental assistant were very professional and it was quick and painless...I have been to many different dental surgeries over the years, I can honestly say that this one is the best buy far, and the prices are very fair and agreeable. Highly recommended
Negative experience: i don't like the way they deal with the patient, because there is a hiddeing fee ( consultations fee 40$), they will charge you, if you will treat you teeth there or not . you have to pay you treatment plus the consultation fee. this is mean if the doctor will say any thing that become a consultation and they will charge you a 40 $ for it . in fact that it should be a part from the doctor's job .... i don't recommend this clinic and any clinic working in the same way.
Thank you for your feedback Esam.
There is definitely no such thing as “hidden fee” in our clinic.
First of all you were quoted $40 consultation + treatment when you called to book the appointment. You accepted and therefore we made the booking.
Today once you have arrived at our clinic our dentist quoted you again before any treatment this appointment would cost $40 + treatment again. However today somehow you disagree to pay anything.
Therefore our dentist was happy to just let you leave without charge despite the fact that you have already taken an appointment slot which we could have given to other patients.
Fantastic experience: My dad recently saw Dr Jason to have most of my bottom teeth removed and dentures fitted. He did a fantastic job and my dad would recommend everyone to go there. He is extremely happy with his new teeth!
Fantastic experience: The amount of care was top quality. Staff was amazing highly professional. I definitely coming back for any dental treatment.
Fantastic experience: Dentures broke...Dental Gallery had me fitted within 3 weeks at a reasonable cost...Very professional service.
Fantastic experience: Recently had all 4 wisdom teeth removed by Dr Stephen with minimal pain or discomfort. Great service and professional care by all the staff at Craigieburn Dental Gallery. I wouldn't go anywhere else!
Fantastic experience: I went in for extraction of all 4 of my wisdom teeth. I previously had seen many dentists - all of which were not confident in removing them in clinic or were very expensive. Dr Stephen at Craigieburn provided excellent service - great communication and very quick and efficient procedure. Also gave straight forward and easy to understand care for after the extraction day. I felt at ease knowing he was very experienced and knew what he was talking about. Staff were also very nice and I loved the flexibility of interest free payment options. I highly recommend Craigieburn Dental Gallery
Fantastic experience: i got my braces done in 2019 with dr stephen and my teeth are completely perfect !! honestly no complaints at all. these guys are awesome and the staff are amazing as well !!!
Negative experience: Very very bad no Respect the Secretary
Jafar
Thanks for you review.
You have never been to our clinic.
We are deeply sorry if you are not satisfied with that one phone call that you had with our most patient receptionist.
Fantastic experience: I have nothing but praise for this place. I came here for my braces in 2019 and the whole process was so easy to go with. Dr Stephen's explanations were always easy to understand and I knew what was expected during the course of the treatment. Everyone from the receptionists to the dentists there were always kind and were eager to help. I'd recommend anyone looking for reliable dental treatment and braces especially to this place. Absolutely superb service.
Fantastic experience: Highly recommend the Clinic. Dr Kai and Dr Lee are brilliant dentists. Thank you for your caring nature. Franca
Fantastic experience: If you are scared of the Dentist do not hesitate at all to go to the Dental Gallery i am petrified of the Dentist and would only go if it was absolutely necessary I went to the Dentist Gallery for a filling and OMG what and amazing pain free experience i had. Stephen is absolutely awesome he understood my fear and talked me through the process. I have now been going there for a couple of years which was a total shock to me to actually go back its now to the point that if I chip or lose a filling I am there the next day I can not recommend them enough dont let your teeth go and don't live with the pain I promise you that you will not regret it Thank you so much Stephen for giving me the confidence not to be scared to go to the Dentist you are absolutely awesome
Fantastic experience: Amazing customer service. Had my teeth cleaned and also teeth whitened. Very informative and ensured I had all the information I needed before going ahead with the in chair whitening. Special thanks to Dr Jason Ying and Dr Wei for making me feel comfortable every time I come in.
Fantastic experience: Amazing service! In love with my new smile.
Fantastic experience: Today I had appointment with Dr Lee. He is an excellent dentist I ever met with. He pulled my tooth out without any pain. I was worried and nervous but he was very friendly.highly recommends Dr Lee.
Fantastic experience: I had my wisdom teeth removed by Dr Stephen Lee. He removed them very quickly and I didn’t feel any pain. He made me feel very comfortable and less nervous. The receptionist was really nice. I’ll definitely go back for any future dental work. Highly recommend it!
Fantastic experience: Amazing, amazing godbless you all i was scared, nervous, there was no need for panik will be back for sure great job very happy
Fantastic experience: I don’t usually write reviews but... Dr Girgis was amazing, he was extremely gentle and considerate. I have just had a tooth pulled. Absolutely pain and stress free. The young dental nurse was also wonderful. Highly recommend this surgery.
Fantastic experience: Always feel relaxed when I visit Craigieburn dental gallery. My check ups are always thorough and the dental staff are happy to follow up any inquires etc. Early 2019 I had dental crowns done on my front teeth in the lead up to my wedding. The whole process happened really quickly. I am so happy with how my smile looks now and I got to confidently enjoy my wedding day. Highly recommend.
Fantastic experience: The best service and dental provider in Melbourne, I highly recommend Craigieburn Dental Gallery to everyone, not only are they extremely prompt with service, the staff are very friendly and professional.A very excellent business.
Fantastic experience: Amazing experience at craigieburn dental gallery ! Dentists and staff are all so nice ! Highly recommended.
Positive experience: Dentist was rude, but extraction was quick and painless.
Fantastic experience: Had my wisdom teeth removed by Dr Steven Lee. He did an amazing job, friendly staff and I would highly recommend it
Fantastic experience: Dr Kai was recomended and turn out to be such a great experience. Very profesional and kind. Excellent service highly recomended price us fair and fast appoinments very convenient.
Fantastic experience: My hubby and I have been coming here for many years now and now being my four children in regularly too. The staff are lovely and the dentists make you feel comfortable and relaxed and are gentle, thorough and very professional.
Fantastic experience: Have been going to this dentist for my son's braces. Steve is a great dentist. My son had a lot of overcrowding teeth. Steve has been doing an excellent job of straightening my son's teeth. Highly recommended Craigieburn dental gallery
Fantastic experience: Staffs are friendly and explain in detail. My whole family come to this place for regular check ups Dr. Semi is amazing with kids! Highly recommend!
Fantastic experience: Been coming here for some time now. Absolutely amazing, would definitely recommend. Great staff & customer service !!
Fantastic experience: Dr Stephen and his team are amazing! So thorough and always makes sure to let me know what is going on through my whole appointment. Highly recommend.
Fantastic experience: Dr Stephen Lee is fantastic , highly recommend this place , the reception staff are friendly and I'm extremely happy with the out come of the work done
Fantastic experience: My experience here was nothing but great! Everything was explained in high detail and every step of the way I had a great explanation of what was gonna happen next. Would I recommend Craigieburn dental gallery? Yes.
Fantastic experience: I just removed my wisdom teeth today by dentist Stephen and I'm so happy with this place , dr Stephen is so skill and fast , and very friendly , make you feel comfortable and secure . The receptionist and staff is extremely friendly . Dr Karen is also very nice lady and caring for patients , she told me I had 3 wisdom teeths and explained clearly to me and suggested me which one I need to remove which one is ok to stay . Highly recommended and ⭐⭐⭐⭐⭐
Fantastic experience: The staff are beyond kind and professional. I have a massive fear of getting work done to my teeth, but had a great experience (considering i had a tooth pulled). Would recommend to anybody.
Fantastic experience: Removed my wisdom tooth by doctor Lee. Such a professional and quick job. I can’t be happier. Thanks to all the staff from Dental Gallery.
Fantastic experience: I attended this clinic with a broken tooth thinking I needed a root canal. Dr Lee could have just said yes and did a root canal but he was very honest and professional in telling me that the tooth only needed a simple filling. This clinic is the place to go to if you want an unbiased opinion about your dental health.
Fantastic experience: Dr Steven is an angel sent by god Took 5 seconds to extract my wisdom tooth and no pain Trust me he is the best I recommend anyone and everyone to see home Too good Love this doctor♥️
Fantastic experience: Dr Stephen Lee is a great Dentist! Very Professional and Very Good at his Craft!
Fantastic experience: Great service they take you through everything and explain why they're doing what they're doing and cost associated with that. very helpful and friendly staff
Fantastic experience: Got my wisdom teeth pulled out here, Dr Lee was amazing, got the job done quick and easy, highly recommend this place, good service at a reasonable price, will be getting all my dental work here.
Fantastic experience: Today me and my partner visited this practice. My girlfriend and I were greeted pleasantly and kindly. Dr. Lee, was absolutely fantastic and extremely knowledgeable and professional, my partner was absolutely happy with the work that was carried out.. And we will definitely be returning for future dental requirement. A+++
Fantastic experience: Had a full check-up, clean and wisdom teeth removed here. The service provided was excellent. Dr Semi was very attentive and professional.
Fantastic experience: Saw Dr Stephen regarding fixing up some gaps between my teeth. Have to say, he did an amazing job on it. Would recommend coming here if you need anything done with your teeth. Staff are friendly and service is great. 5/5 stars #HollywoodSmile #PerfectTeeth
Fantastic experience: Amazing dentist! After some terrible experiences at other local dentists, I went here, hoping that it would be better. I had a wisdom tooth removed, and it was so much easier than I thought it would be. This is my go to dentist from now on & I wont be putting dental work off any more!!
Fantastic experience: Really quick, great job
Fantastic experience: After recently moving to the area from Canberra friends recommended this dental practice to me. I am anxious about dental work and I found Dr Kai very gentle and very approachable. I was anxious to begin with and his demeanour calmed me and made me feel very at ease and not in fear of the dentist! His explanation of my dental plan and work required is very clear and well explained. I would highly recommend this dentist. Thanks again Ryan Marshall
Fantastic experience: Stephen does an absolute amazing job, highly recommend to anyone needing dental work/care
Fantastic experience: Friendly staff, nice, clean and modern place. Very good dentist
Negative experience: After waiting 15mins they had told me I had to wait another 20mins. Poor Service
Fantastic experience: Had my braces done there, the people there are amazing. Dr Lee is great at what he does and tries to make you feel as comfortable as possible.
Fantastic experience: They did a great job. Had a root canal and crown. The team made my experience as painless and relaxed as possible. I will be using their services again
Positive experience: After not going to see a dentist for about 15 years l have had some extensive work done over the past 6 weeks with Dr Stephen Lee. I am very happy with the results and will be back in 6 months for a clean and check up. Thank you very much..
Fantastic experience: Dr Kai and staff were amazing helping me out when I needed emergency dental treatment. Much appreciated.
Negative experience: Never been to such a rough dentist in my life! I went in for wisdom teeth extraction that were meant to be "routine". The local anaesthetic didn't work effectively hence the procedure was ceased as i was feeling pain when the tooth was beginning to come out. My face was swollen like a basketball and had pain in my throat all the way down to my neck for 2 weeks. Went and saw an amazing surgeon and I don't have the slightest pain or swelling. Go figure!
Thanks for you review Mel. As you mentioned we could not begin the treatment as local anesthetic was not effective on you. Your wisdom teeth was removed by another surgeon under general anesthetic as you requested.
For patients who are nervous general anesthetic will definitely be a better recommended option. We do a lot of impacted wisdom teeth removals and most people do fine under local anesthetic. However some patients do prefer to have the procedure done under sedation or general anesthetics which are also the options we offer. However the choice of local anesthetic was made at the beginning.
We are glad to hear that you are happy with the surgeon we work with whom we referred you to see.
Fantastic experience: Dr Stephen has done an amazing job with my teeth! highly recommended dentist! Got my teeth whitened and seen amazing results! Thank you!!!!
Fantastic experience: It was my impacted wisdom teeth that first brought me to Dr Lee. Dentists at other clinic initially referred me to somewhere towards the city which was quite inconvenient for me but luckily I found out Dr Lee does impacted wisdom teeth here at Craigieburn. Although having them removed was something I never look forward to Dr Lee carry out the procedure very gently and I did not feel any pain while he was working on my wisdom teeth. He mentioned before the procedure that I may get swelling but that did not happen neither, my recovery was speedy and uneventful. Overall it was definitely a 5 stars experience.
Fantastic experience: I first went to Craigieburn Dental Gallery expecting a root canal treatment, Dr Lee was very honest in telling me that only a filling was needed. Since then I have been going to this clinic regularly. The thing that impresses me most is Dr Lee never up sell me anything, always give me options and I never feel pressured. Treatment he carried out is always of high standard.
Positive experience: Friendly staff who did great job on my teeth, was a good experience.
Negative experience: I wouldnt even give 1 star but unfortunately that is not an option. I am extremely upset, horrified and will never go back to this clinic again. Yes they may be great people however Dr.Lee had no belief in anything i said. I had 4 injections of local anesthetic for my wisdom removal,in which he didnt believe i wasnt numb after the second- he said i was too anxious. He did try and give motivation stating im doing well but the removal was horrific, side of my mouth torn. Dr.Lee was more worried about cleaning his glasses then giving me proper aftercare advice, i had excruciating pain 5 days post the operation went back and explained that i feel as though its infection and dry socket he laughed and said its not a dry socket, didnt even take an xray and stuck a gauze of clove oil in there saying ill still treat it like one( prior to this i asked if clove was a good idea to put on and he said no) 5 days later im still in pain so i went to another dentist ( who i should've gone to in the first place)he only needed to jab me once to completely numb my face, he took an xray which revealed a dry socket!!! And gunk stuck in the socket and also the incision made if he were 2mm off he wouldve cut my nerve .Dr.Lee i think you need to start listening to your patients not undermine them, you are dealing with a very important part of the human body.I may not be a dentist but i am educated enough to read journal articles on dentistry. I believe in second chances hence why i came back to you for the check up , but boy was i wrong to even step a foot in there. - ( in response to your response : please re read my review. Dr.lee tried operating after the second injection so i dont know what youre on about 3 injections.He treated it without cleaning out the tooth! Nevermind. You guys are just lucky and so am i that i dont have lingual nerve damage, dr lee was going to refer me to a specialist if the pain continued which it did but another dentist fixed the problem).
Thanks for your feedback Didem, we are sorry to hear about your experience. Just a few facts we want to state:
- you mentioned 2 mm near the nerve. Study shows where the incision was on the gum has an average distance of more than 21mm to the nerve. So we are not sure how cutting the nerve, in your case, was even remotely possible?
- what our clinic use to treat dry socket is a dentist use only product called ALVOGYL and not clove oil. In fact our clinic never stock clove oil.
- we take INFECTION CONTROL very seriously. We not only disinfect between patients but a lot of time during the appointment. For example, a single drop of contaminant/blood on the dentist glasses will prompt us to disinfect promptly.
- good that you are referencing to the dental journal articles. Dry socket is unrelated to the dentist and studies show that it tends to occur more in difficult extractions, females, lower molars and smokers. In your case 3 of the 4 risk factors are present.
- dry socket cannot be diagnosed with X-rays alone. It is based on clinic symptoms, appearance of soft tissue. We try to minimize radiation unless we have to, that is why we don't take X-rays mindlessly. However as you stated, Dr Lee still provided dry socket treatment regardless on the day you returned.
- if local aesthetic is needed to treat dry socket, only the surrounding gum needs to be numbed and yes, 1 shot will be sufficient.
- extraction of a wisdom tooth however requires us blocking 3 main nerves, so more than 1 injections are needed. Mind you though if we are performing a filling on the wisdom tooth instead of extracting it than only 1 injection is needed.
We agree that having wisdom teeth removal is a nervous experience :-) That is why in challenging surgical cases we will always do a 1 week follow up. Any post op issues, regardless whether they are dry sockets or not, we will always get patient back on the same day, even it means dentist needs to stay behind.
Fantastic experience: I normally never write reviews but felt compelled to write about my experience at Craigieburn Dental Gallery. I highly recommend Dr Stephen Lee and his team to anyone who has a fear of going to the dentist. Due to a very bad experiences with other dentists over the years, I was so frightened to go that I did not visit a dentist for over 9 years. In January, a tooth fracture left me no choice but to find a dentist. I reviewed many dental practices, as I was looking for one that would be understanding of extremely nervous patients and be non judgmental about my lack of recent dental care. I found this with Stephen and his team. They provided me with exactly what I needed: time taken to listen to my fears, understanding, excellent care and COMPASSION. Stephen has just completed a couse of dental work to address my fractured tooth and my long overdue dental needs and I cannot believe the positive experience I have had going to the dentist! I am now on my way to routine 6 monthly check ups, and feel very proud that I took the first steps and contacted this clinic, and found a team who truly cared about me as an individual, and have helped me overcome my fears. I cannot thank Stephen and the team enough.
Negative experience: very bad experience there, not going back there again and do not recommend it to anyone
Thanks for your feedback. We searched through our entire patient database in the last 10 years and do not have anyone matching the name Nadz Mahz. This is not the first time someone not our patients leaving a negative review.
We appreciate fair play with our competitors.
Once again thanks for your time.
Fantastic experience: Having skipped the dentist for 7 years I was more afraid than ever going back. I was pleasantly surprised. I saw Dr Stephen Lee and I was put at ease from the start. I had lots to get done. In 2 visits over 6 weeks everything was done and my teeth look and feel better than ever. I know I will have no hesitation going back in 6 months for my check up and thanks to Dr Lee and his patience and understanding I think I've finally got over my dental phobia for good. I highly recommend Craigieburn Dental Gallery.
Fantastic experience: For the past month I have been accompanying my sister to her appointments with Dr Steven. My sister has always been extremely scared of dentists (due to a bad experience) and actually never went back to one. As a result she now required extensive dental treatment. On the day of her first appointment she was so anxious and nervous, Dr Steven set her at ease from the moment she walked in, he was very understanding, caring and kind. Dr Steven has done an awesome job, my sister's confidence has been restored and she is no longer frightened. Everything was 100%...the service, the dental work, the price and the rest of the team...fantastic. Would not hesitate in recommending Dr Steven!
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