Primary Dental Bankstown
Information about Primary Dental Bankstown
2200, Bankstown
Opening hours
- sunday: 9h-17h
- monday: 9h-18h
- tuesday: 9h-17:30
- wednesday: 9h-20h
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 8h-17:30
Primary Dental has been supporting Australian families with quality and affordable dental services for over 20 years. A range of dental treatments including general dentistry, emergency dental care, cosmetic dentistry, teeth whitening and orthodontics are provided by experienced dentists at our dental centre in Bankstown.
Primary Dental Bankstown is a QIP accredited practice with state-of-the-art equipment and technology, which means we uphold the strictest sterilisation techniques to ensure you receive quality care in a friendly environment. We also accept most health funds. Payment plan options are available through ZipPay and Afterpay, so you can smile now and pay later!
We are open Monday to Saturday, book with us anytime, anywhere.
Our comment from Top Dentistas about Primary Dental Bankstown:
Primary Dental Bankstown is a highly regarded dental practice known for its exceptional service and patient care. Customers consistently praise the friendly and professional team, highlighting the following strengths:
- Expertise of Dentists: Dr. Mokerrom Hasan, Dr. Grace Tonel, and Dr. Joul Kassis receive numerous accolades for their skillful procedures, gentle handling, and thorough explanations during treatments.
- Welcoming Atmosphere: The reception staff, including Farah, are noted for their warm and attentive service, which helps create a comforting environment for patients.
- Children's Dentistry: Many families have reported positive experiences for their children, with the dentists making visits enjoyable and educational.
- Quick and Painless Procedures: Several patients have remarked on the efficiency and painlessness of treatments, specifically wisdom tooth extractions and routine cleanings.
Overall, Primary Dental Bankstown stands out for its commitment to high-quality care, making it a go-to choice for dental needs in the area. Many clients express their confidence in the services provided and recommend the practice to others.
Services and Treatments
Primary Dental Bankstown: Reviews
Fantastic experience: Took my kids in for their check-up and Jessy was wonderful! She was patient, caring, and made the whole experience so much easier for us.
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Fantastic experience: I went to see Dr. Hasan for a wisdom tooth extraction. He took the time to clearly explain the procedure, which helped ease some of my nerves. I was still quite anxious, but before I even realised it, he said the procedure was done! His expertise is absolutely outstanding—I’ve never met such a skilled and gentle dental surgeon. I truly feel blessed to have been treated by him and cannot recommend him highly enough!
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Fantastic experience: Most painless experience ever! I originally booked a routine cleaning with Dr. Chang, who was incredibly gentle and informative - she took the time to explain everything about proper tooth maintenance, and my teeth have never felt this clean or refreshed. I also had my wisdom tooth removed over the weekend by Dr. Hassan. I’d never had a tooth extracted before and was really anxious due to the impaction, but he explained the whole process clearly and made me feel completely at ease. Even though it was severely impacted, the extraction took just 15 minutes quick and painless! Having experienced high-quality dental care in Europe, I can confidently say this clinic meets - if not exceeds, those standards. The service is outstanding, the front desk staff are lovely, and the pricing is completely transparent. If you’re going anywhere in Bankstown, this should be your first choice! Thank you team ❤️ Keep doing amazing!
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Fantastic experience: I’ve been coming to the primary dental for a few years now and have always had an amazing experience, I have seen two of the dentists in the facility and both have been considerate and gentle throughout my appointments and the receptionist is always helpful if I need any information:)
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Fantastic experience: Perfect surgeon, will definitely recommend to everyone I know, no pain quick an effective. & very gentle and caring attitude. Dr Joul Kassis thank you so much your the best
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Fantastic experience: I recently had a wisdom tooth extraction with Dr. Hasan, and I couldn’t be happier with the experience. The procedure was quick and efficient, and I experienced very little pain afterward, which made the recovery much easier than I expected. Dr. Hasan was professional and made me feel comfortable throughout the entire process. I highly recommend him to anyone needing dental work! :)
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Fantastic experience: It was my first time booking with this practice and I booked with Dr. Chun Tai Chang. I haven't been to the dentist in 3 years because the last time I went, I had a lot of pain but the dentist didn't seem to care and I paid hundreds to be told nothings wrong. However, my experience here has completely changed my view of getting check ups! Dr Chun Tai Chang was so informative and taught me things about my teeth that I never knew such as proper brushing technique and pressure. For the first time I actually felt like a dentist took care with my teeth. She showed me photos of my teeth and explained each photo as well. I got my fillings done by her too and that was excellent. Also the receptionist is so friendly and nice! Overall I love this practice I will definitely be back.
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Fantastic experience: Dr Joul Kassis was amazing. He’s extremely gentle and well knowledged. I initially visited him on a Sunday afternoon for an emergency tooth issue and after seeing how gentle he was, have shifted all family dentistry appointments to him.
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Fantastic experience: Dr Joul Kassis is an excellent dentist listens to what I want and helps me with what I need his caring and trustworthy, his very good at what he does i recommend him.
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Fantastic experience: Very gentle, very friendly team- always in peace when I am in the surgery room with Dr Richa.
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Fantastic experience: Very good service. Nice and gentle. Competitive fees too
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Fantastic experience: Dr Chun and the team are literally amazing! Dr Chun was so gentle. I definitely will be back
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Fantastic experience: The Best! The whole team is top rated!
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Fantastic experience: Dr Kassis immediately made me feel comfortable and at ease. He made sure i was calm and took the best care of my teeth. He’s an amazing dentist and I’d recommend him to everyone. Thankyou
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Fantastic experience: I visited primary dental Bankstown last week for my wisdom tooth issues. Dr Hasan did my wisdom tooth take out. It was so painless and smooth that’s beyond my expectation. I recommended him one of the best oral surgeon for wisdom tooth extraction.
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Fantastic experience: Firstly the receptionist is amazing - a bubbling empathetic young lady who is great at putting you at ease, especially since I had not seen a dentist for 10 years. Secondly Dr Joul was a wonderful patient gentleman who showed understanding of my situation without judgement. We devised a treatment plan and he showed me clearly why some things were more important than others. He did the cleaning and descaling himself and the results are amazing. The few fillings completed on the first visit feel strong and look great. I can thoroughly recommend this gentle but very experienced Dentist The only blemish to the visit was not being able to process the bill to my HCF account and just pay the gap. I have never had this problem before.
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Fantastic experience: The whole team is very professional and friendly . My regular dentist Dr Jeffrey Aung is so gentle and always does such thorough work of caring for my dental hygiene. I highly recommend Dr Aung and the team at Primary Dental Bankstown .
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Fantastic experience: Good job all
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Fantastic experience: Dra. Grace is the best dentist in Sydney for me. Very professional and kind and supportive
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Fantastic experience: Dr Chun-Tai Chang had done a great job. The best! She didn’t worry about the time but made sure that I walk out feeling comfortable. She fixed 3 tooth within 2 hours without any concerns. She made is look and feel so comfortable that I was at ease for her to fix all my teeth at one go. Thank you so much and I recommend her to anyone and everyone.
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Fantastic experience: Very good dentist Joul Kassis and very good service also he is a very friendly person. He explains everything very clearly for the patients. And also you will walk happy with the results.
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Fantastic experience: The practice is incredible! My 10yr old is actually excited to come see Dr Chang & get her clean done, unheard of! Adi at reception is so warm and kind, it must be part of the hiring process lol. Very lovely people and I highly recommend
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Fantastic experience: Doctor Joud Kasis is one of the best doctors I have came across very kind and knowledgeable his service was amazing and would definitely recommend him to friends and family
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Fantastic experience: Hello everyone, I found the services to be great, and stress free. I had a complex case of wisdom tooth extraction and Dr. Hassan has so much expertise in this field. And the most important thing is that I got the appointment within a few hours which is almost close to impossible these days. I would defintely recommend this medical clinic for every services especially dental.
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Fantastic experience: I had a root canal, tooth filling and cleaning with Dr Grace Tonel. She was so gentle, very kind, professional and caring, and the procedure was much less painful than I expected. The receptionist and dental assistants are very helpful and friendly. I highly recommended Dr Grace Tonel! Great dental experience.
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Fantastic experience: Kind & respectful service i always receive
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Negative experience: I had my son went there with wobbly tooth (milk tooth) that needs to be removed because the big tooth has started coming out. I was charged for $200 out of pocket after health insurance claim. Highly overcharged and feel ripped off! Previously I went to a different dentist with my other son and they only charge around $100 mark. Definitely not coming back and not recommended
Fantastic experience: Dr Hasan and the team were very reassuring and informative before during and after removing my wisdom teeth
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Fantastic experience: I recently had my bottom wisdom teeth removed, and the entire process was fantastic from the procedure itself to the recovery and follow-up. I initially visited the Ingleburn centre but had the removal done in the chair at Bankstown but both sites are great. Throughout the whole experience, I felt genuinely cared for. A really big thank you to Dr Hassan, the male nurse, and the rest of the team for their professionalism and kindness. Highly recommend!
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Fantastic experience: I have been blessed of being under Dr. Mokerrrom Hasan’s care at the Bankstown Primary Dental Clinic for the past five years, and I can confidently say he is the most outstanding dental professional I have ever had. His expertise, precision, work ethics and compassionate approach are truly unmatched. It’s difficult to put it into the right words to describe the gratitude I feel for this dental professional. Dr. Hasan has performed several extremely complex procedures for me, including diagnostics and removal of a chronic cyst, advanced dental implant procedures, bone grafting operation, a number of surgical tooth removal procedures, crowns, and etc. - all completely pain-free. His precise techniques, combined with his extensive knowledge and expertise, have made what would normally be daunting experiences feel calm and effortless. Thanks to his exceptional care, I have been able to keep smiling with confidence and maintain my overall health. What makes Dr. Hasan stand out even more is his genuine care for his patients and true kindness. He goes above and beyond to ensure comfort, understanding, and the best possible outcomes—not only for me but for my entire family and people I have referred to him over time. I am deeply grateful for the transformative impact he has had on our lives. Thank you, Dr. Hasan, for your absolute dedication, kindness, and excellence. You are not just our dentist—you are a trusted part of my family’s health journey.
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Fantastic experience: My family likes this dental clinic, we’ve been going here for years now. The receptionist is friendly and we see Dr. Tonel. She’s very friendly and she always makes sure she looks after our teeth well
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Fantastic experience: Thank you Dr Tai. My son Ignatius was petrified to visit the dentist but you made the visit so much more friendly and comfortable. He can't wait to visit again. Thank you for your patience and for relieving him from pain. A big thank you to the dental assistant and receptionist Sakshi and Aditi. You ladies are so welcoming and friendly. I appreciate you fitting us in last minute. We will definitely be back for more treatment.
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Fantastic experience: Dr Grace is a very good dentist. She is very caring, kind, compassionate & doesn’t only look after my teeth & gums but my whole well-being. She and all the staff are very friendly, cheerful, experienced, professional & knowledgeable. Furthermore, Primary Dental Bankstown has new equipment & technologies. They provide the best dental care. Thank you so much, Dr Grace Tonel. Because of your expertise and my new dental bridges, I can now smile with confidence!
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Fantastic experience: Great clinic - excellent service, convenient location. Shout out to Dr Grace Tonel who has been our family’s dentist for many years.
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Fantastic experience: I have been going to Dr Grace for many years now. She is very professional and makes sure that I get the outcome that I want for all my dental needs. I highly recommend this clinic.
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Fantastic experience: Had such a pleasant experience with Primary Dental. The receptionist was easy to communicate with, and Dr. Jason Zhang was especially great. I talked and explained my concern about my front teeth, and he fixed it exactly the way I wanted!
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Fantastic experience: Dr Grace is an amazing dentist/orthodontist. My family and I have been going to her for years. I recently finished my Invisalign treatment with her and now I can smile confidently with my straight teeth
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Fantastic experience: My family have regular check ups at Primary Dental Bankstown. We have had major dental work to regular cleaning done by Dr. Grace Tonel. She is very gentle, kind, and always makes me feel reassured. All the staff are friendly, professional and knowledgeable in best practice for dental care
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Fantastic experience: Dr Grace have been looking after my family’s dental health for more then 10 years! She looks after us better then any dentist I’ve ever meet, kind and passionate she treats us like her own family even my kids is looking forward to their next dental visit. I recommend Dr Grace to everyone I know she is the best!
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Fantastic experience: I had an amazing experience with Dr. Mokerrom Hasan! He is incredibly knowledgeable and a skilled Implantologist. He performed my diastema closure, and I couldn’t be happier with the results—my smile has improved significantly! Dr. Hasan’s expertise and attention to detail made the entire process smooth and comfortable. I highly recommend him to anyone looking for top-quality dental care. Thank you, Dr. Hasan, for giving me a confident smile!
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Fantastic experience: Doctor Grace Tonel is my go to at primary dental bankstown. She simply is the best one there is. Primary dental is prompt and efficient when it comes to booking or rebooking appointments. Everyone is friendly too.
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Fantastic experience: I have been a regular patient of Primary Dental Bankstown for many years. Every staff member is always warm and caring. Dr Grace takes great care with me, always making sure I am well and that I understand any procedure that is required for my teeth.
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Fantastic experience: I have been a patient of Dr. Grace Tonel for more than 10 years. I always received gentle care and effective treatment. She is very accommodating. Highly recommended.
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Fantastic experience: My family and I have been going to Dr. Grace for many years and we’ve had an amazing experience thus far. Dr Grace is very friendly and professional which makes you feel very comfortable straight away. Her knowledge and attention to detail is unmatched and would highly recommend her to everyone! The dental office is very modern and clean and the centre has on-site parking which is also a plus!
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Fantastic experience: I have been going to Primary Dental for my dental needs for many years. Dr Mary Grace is not just a very good dentist, she is a very kind person who genuinely cares about her patients. I recently had to have emergency dental procedure and Dr Grace & her team were very gracious in providing the required treatment. Primary Dental’s coordinator, Aditi, is very friendly and welcoming. Whether my appointment is 1st thing in the morning or the last appointment for the day, I am always greeted with a lovely smile at reception. They truly make their patients feel welcome. Keep up the good work!
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Fantastic experience: Our whole family have been seeing Dr. Grace for many years now, and we never had any issues. They have a friendly team and very professional. The place is also clean. We've also recommended it to our family and friends already.
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Fantastic experience: I have been a patient for many years. Grace Tonel looks after our family and it is a blessing to have a caring professional like her. Having always loathed going to the Dentist, get anxious and yet I know I’ll get the best care every time.
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Fantastic experience: Dr Grace is fantastic, professionally and as a personal friend. I became her patient and a friend since she replaced Dr Portia. I thank God for Dr Grace. I consider her a blessing to me. The peace of mind of knowing I have a good dentist around is very much appreciated.
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Fantastic experience: I’ve been going to Primary Dental Bankstown for my routine teeth cleaning and dental checks for many years now. Dr. Mary Grace Tonel is incredibly professional, caring, and always makes me feel welcome. I highly recommend her to anyone looking for quality dental care. The receptionist team and dental assistants are also very friendly and attentive to all my needs, when I’m there.
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Fantastic experience: This dental clinic is very accommodating, and approachable staff. Good services and a friendly staff. The dentist is a really good especially to Dra. Grace Tonel. She is a lovely and good dentist. Thank you Primary Dental Bankstown. This clinic is highly recommended to everyone.
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Fantastic experience: Me and my family have been Primary Dental Clinic customer for at least 13 years now. I believed it is more than enough proof of their outstanding services to the community. Professional at all times, value for money and genuine care to their customers that sets them apart to other providers. I would like to thank Dr Grace for her dedication and commitment to the profession. Thank you and I wish more success to the business.
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Fantastic experience: I was blown away by the service. Five Stars for the Dental Surgery and Dr. Grace Tonnel! I recently had the pleasure of visiting Dr. Grace Tonnel for a routine checkup, a bit of tooth fixing and cleaning, and I was thoroughly impressed. From the moment I walked in, I felt welcomed by the friendly and professional staff. The office was clean, modern, and calming – a stark contrast to the anxiety I usually associate with dental visits. Dr. Tonnel herself was exceptional. She took the time to explain everything clearly and answered all my questions patiently. She was gentle, meticulous, and clearly skilled in her work. The cleaning was thorough but comfortable, and I didn't experience any discomfort whatsoever. She also provided valuable advice on maintaining good oral hygiene. I highly recommend Dr. Grace Tonnel to anyone looking for a caring, skilled, and professional dentist. She's truly a gem!
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Fantastic experience: My kids and I have been visiting the Bankstown clinic since 2008, with Dr. Grace as our dentist. She is thorough, gentle, and always flexible with scheduling. The staff are warm and welcoming, and the clinic is modern and clean. Highly recommended!
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Fantastic experience: Friendly, professional practice with a focus on the needs and care of the patients. Dr Grace and all the dentists have a warm caring attitude, and are highly competent.
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Fantastic experience: I saw Dr. Tai a couple of months back, had an amazing experience. She is thorough with her plan and treatment, I will highly recommend her.
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Fantastic experience: Went in for a wisdom tooth extraction yesterday and I was absolutely petrified. Highly recommend Dr Sara! I have a big fear of dentists and was about to walk out 10 times but she was very patient with me and gave me all the time and reassurance that I needed. The procedure was over within minutes and I experienced no pain or discomfort at all. I was also expecting to have some pain after the numbing wore off but even then I felt no pain at all. Dr Sara has got magical hands and I am so glad to have met her because she has definitely helped me face my fears and now I dont stress about my dentist appointments anymore. A big thank you to Dr Sara and the entire team at Primary Dental :)
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Fantastic experience: Dr Jeffery is an absolute legend !! Fast and efficient ! Takes care of everything , I highly reccomend him
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Fantastic experience: Awesome result in such a short time! The experience is quick & easy, the employees friendly and helpful. Highly recommend
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Fantastic experience: Well what can I say about the absolutely amazing service I have received from Dr Mokerrom Hasan & all of his awesome staff at Primary Dental Bankstown. If I could honestly give more than a 5 star rating I would, as that is how completely satisfied I am with Dr Hasan. My journey started off with going to see Dr Hasan in the middle of last year as I had the most horrible looking teeth, that were just giving me pain all the time. Dr Hasan done what I asked & started to remove my back teeth that nobody could see & that were giving me the worst pain. After a few months I knew I was running out of teeth to get pulled out & this is when I approached Dr Hasan about what would be some options I could do to fix my whole lot of teeth, as by now I was becoming very embarrassed & never wanted to smile. Dr Hasan explained each of the options I could do in great detail & I finally made the decision to have done a “All on four implants with full mouth rehabilitation”. Now take it from me, I hate any type of pain & this meant I had to get every tooth that was still in my mouth removed. But Dr Hasan was just so awesome, he listened to my concerns regarding my pain levels & I can honestly say I did not feel a thing when all of my teeth were extracted. Then the next part of the process was to fit some temporary teeth in my mouth, as I had to let my whole mouth heal for roughly 3 months before I could be fitted with my new sparkling white teeth. Dr Hasan then took many photos of my mouth area so he could send them off to the lab where they actually make the proper teeth that I will have for the rest of my life. After the 3 months, Dr Hasan & his team then fitted me with the final product that had been specifically made to fit my mouth perfectly. I could not believe the difference my new teeth had made, you literally could not wipe the smile off my face. I had always said from the start to Dr Hasan that at the end of this process I wanted to have a big “Hollywood Smile” & Dr Hasan gave me exactly what I had asked for. Dr Hasan is a total legend of a dentist, I cannot recommend both himself & his team any higher they understood what I wanted, they listened to my concerns & they delivered on what they had promised me from the start. Thanks again Dr Hasan & all the staff that I dealt with at Primary Dental Bankstown. You guys are awesome.
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Fantastic experience: Wonderful staff. So professional. Grace is so caring & happy.
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Fantastic experience: Very professional & really happy, friendly staff. Grace is wonderful
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Fantastic experience: My brother and I both got our wisdom teeth extracted by Dr Hasan, highly recommend him for wisdom teeth he did a really good job! the staff was great too.
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Fantastic experience: Big thank you to big Dr. Mary Grace who referred us to Dr. Mokerrom Hasan who did a major surgery taking out 2 wisdom teeth for my child who is 15 years in less than half an hour with very professional management and manners, Every thing went smoothly, we really appreciate it Thank you indeed
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Fantastic experience: The team at Primary Dental is amazing. They are friendly, treat patients with care and respect, are professional, and are great at what they do. My experience with Dr. M Hasan was exceptional. He went above and beyond to ensure my dental implant was completed satisfactorily, taking extra steps not part of the 'usual' practice. His clear communication and outlining of the wisdom tooth removal process made me feel calm and relaxed and helped with my recovery. The reception team at Primary Dental is excellent as well. They took care of my claims and payments, making the entire process seamless. Their efficiency and professionalism have made me a happy client, and I am now a regular at this dental clinic. Thank you Team
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Fantastic experience: I have recently had 4 wisdom teeth removed. Dr Turnbull and dr Hasan are the best in their field. They are very professional and very nice doctors. They made my scary experience pleasant and reassured me before the procedure. I wish I could do more than just a 5 star rating. I have recommended these doctor to my friends and family because of my trust for these doctors. I hope this post helps more people trust these great doctors and relieve any fears they may have. Thank you dr Turnbull and dr Hasan. I am very grateful for all you have done for me. Words aren't enough but this is the best I can do for now.
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Fantastic experience: Dr. Mokerrom Hasan exhibits exceptional expertise as our family dentist. His reassuring smile during treatments instills confidence in his skill, making the experience much smoother than anticipated. He effortlessly handled my 7-year-old daughter, exceeding our expectations. Without a doubt, he's the best dentist in Sydney for me and my family. Highly recommended.
Dear Md. Tareq, thank you so much for your recommendation and for sharing your and your daughters recent experience with Dr Hasan. We really appreciate this feedback and look forward to welcoming you back.
Fantastic experience: I saw Dr. M Hasan for a surgical tooth extraction of my rotten wisdom tooth. He was by far, the most gentle and professional dentist I’ve ever seen. He had my tooth out and stitched up in 20 minutes. Not only was the doctor fantastic but all of his Dental nurses were amazing and very professional, the receptionist Jess was fantastic and everyone was very friendly, I did not feel 1 ounce of pain.
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Negative experience: I went into this clinic after getting a appointment scheduled and i was treated like a little kid. The dentist was raising her voice as if i was an idot. I dont recommend anyone going here and i will never be going here either. I hope you change ur attitude towards ur customers.
Fantastic experience: Went for consultation and teeth removal. The team is very helpful. Dr Richa Jain is an amazing dentist. Really took care of the patient during the tooth removal procedure and kept asking during the process if I was okay. I mean that was great and really exceptional. Dr Richa also discussed the xray and procedure in detail before taking and further steps. Shoutout to Dr Richa and the team. The reception also provided professional and friendly service. Overall loved my visit and would recommend.
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Fantastic experience: Very professional, everything well explained , polite and excellent service
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Fantastic experience: The team at Bankstown Dental are amazing, friendly, professional, caring and fantastic at what they do. I saw Dr Grace Tonel for my check up and clean, and Dr Mokerrom Hassan removed 2 of my wisdom tooth today. I was super nervous about getting my wisdom teeth out but the process was just seamless and great. I couldn't recommend this team highly enough at Bankstown Dental. And also the lovely receptionist was just the icing on top! She was so lovely and helpful the whole way through.They really do look after you there. I'm happy to have found a dentist I can trust. Thank you Team
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Fantastic experience: HIGHLY RECOMMEND! Hadn't been to a dentist in years, I was really nervous about seeing one but decided to book an appointment anyway when my sisters suggested I go to Primary Dental Bankstown. And I must say they didn't disappoint. I booked an appointment with Dr. Sara Hasiri. Her and the dental assistant were wonderful. Took my fears away and treated me with immense kindness. Not to mention Dr. Sara's magical hands, magic that you can feel came from hardwork and determination to treat her patients with utmost care.
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Fantastic experience: Dr Grace. What an amazing woman and dentist. She is honest, kind and as down to Earth as any person you will ever meet. She is extremely professional and is pain-free in her approach. I enjoy going to to the dentist to have my teeth cleaned every 6 months. She genuinely cares and sees you as a person, not just a patient. She’s always sharing her expertise and advice.
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Fantastic experience: Dr Fayeh is very competent and takes his time to explain the treatment options. Very happy with the service.
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Fantastic experience: I'm seeing Dr. Hasan for my kids for quite sometime. I find him extremely positive profound and professional. His workmanship is beyond mentioning. I would recommend him highly for any dental needs by all means. I must appreciate the overall environment of this practice centre and the polite smiling and positive attitude from the receptionists and other stuffs too. You have my very best wishes 'Primary Dental Bankstown' with you.
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Fantastic experience: I had a great experience here. Dr Tonel was fantastic as was her dental nurse.
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Fantastic experience: Good service. Staff friendly and welcoming. Nice ambience. Keep up the good works.
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Fantastic experience: I have been visiting Dr Mary Grace Tonel for over 10 years, and have always had a fantastic experience. The staff are always friendly and accommodating. Dr Mary Grace is very knowledgeable and thorough in her examinations. The practice is clean and well-maintained, and I feel comfortable throughout my visits. I highly recommend her to anyone looking for high-quality dental care. 5 stars!
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Negative experience: inexperienced. Waste of time and money. One word ridiculous.
Negative experience: Absolutely disgusting customer service. Got my call back as requested and whoever that lady was has no customer service skills whatsoever. Rude abrupt and no professionalism. Hung the phone up on me while I was still talking. Didn't even give me any consideration. Nasty as. All I managed was to book the appointment but to hang up on me yeah NAH. Received confirmation of appointment by text and I replied yes then decided no thanks if that's the disgusting type of service u provide I don't want ya dentist touching me. I've booked elsewhere. Teach yr staff common courtesy and customer service skills bc your lose more business not that I care . I've found a much nicer dentist. ZERO STARS FOR YOU
Fantastic experience: Friendly environment, very professional starting with the secretary, the dentist's assistant and the dentist. I had the pleasure to have my treatment done by Dr Rand Al-Raees. She is so professional, gentle, respectful, and takes her time explaining everything thoroughly. She even called to check on me after my tooth extraction which I found so comforting. Would definitely recommend her.
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Fantastic experience: A big thank you to Dr Fayeh and the friendly staff. A pleasant experience and would highly recommend.
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Fantastic experience: Highly recommend this place and especially Dr. Hasan. Went in for removal of my wisdom teeth and Dr. Hasan and his team were just the best, from keeping me calm and informed about the procedure to completing the process in a quick and painless manner. I am extremely grateful to the team at Primary Dental. They always deliver an amazing experience from booking the appointment to following up after. Thank you again.
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Negative experience: Definitely not recommended. My partner and I booked a general check up and clean. Their website says $199 for this including X-rays and fluoride treatment for a new patient. I called to request a pricing for existing patients and was quoted $225. How can they justify charging us $720. How can Dr Noor Hindo think it is ok to rip people off this way? Is that why she was asking what we do for a living, to see how much she could get away in ripping us off?? How can this practice have the audacity to tell me that it depends on the dentist whether they give you a discount or not! How is it that other places offer the same services for less than $200? I have requested to have this escalated and have been advised by the practice manager that it will be looked into. If there is no resolution to this overcharges, I will take it further.
Negative experience: DO NOT GO!!! All i asked for was Glue, thats it. Cut too, ME NOT BEING ABLE TO CLOSE MY MOUTH. Teeth hitting each other, that she had to SAW THEM DOWN. Now i have crocked rough TEETH!!! but they will act like they care, of course. ALSO they CHOOSE THE PRICE ON THE SPOT. whatever they decide lololol. Miss this place
Fantastic experience: Dr Fayeh is an amazing dentist. He's been able to improve my smile in ways that other dentists I've been to have not. He's skilled, friendly and easygoing. I've recommended Primary Dental Bankstown to the rest of my family. Thanks so much Dr Fayeh and team.
Hi Dana
We truly appreciate this feedback and your recommendation to your family. You have made our day! Dr Fayeh is wonderful and we are so glad you found him.
We look forward to seeing you again soon.
From Team Primary Dental.
Fantastic experience: We visited the hospital to sort out few issues with my daughters teeth. The doctor was super friendly and transparent. She made my daughter really comfortable and she was super happy with the appointment which is not usual for dentistry appointment. Highly recommended .
Dear Rahul, Thank you so much for your review. We can see that the visit was with Dr Rand Al-Raess and we are so pleased to hear that your daughters appointment was so comfortable. The wonderful Dr Al-Raess strives to make each dentist appointment as comfortable as possible and we thank you for your recommendation.
Fantastic experience: Me & my kids all see Dr Jeff Aung, his Great. Service is great. Very knowledgeable. I would recommend Primary Dental clinic.
Hi BeX, thanks very much for your recommendation and we are happy to know that you have found a great dentist, Dr Jeffrey Aung.
Fantastic experience: Very good dental clinic. From reception to doctor everyone is very polite, professional. I went to Dr. Mokerrom Hasan today for my wisdom tooth extraction. The procedure was so easy and painless! He took time and did his job perfectly! I've seen lots of dentists in my life so far, but Dr. Hasan is the best. Highly recommended.
Hi Ahammed, we truly appreciate your feedback of Dr Hasan and we are so glad you found him for your procedure to be easy and painless.
We are happy to hear that the whole visit was professional and polite and we aim to ensure this is the experience for all. We truly thank you for your recommendation. We look forward to seeing you next time.
Fantastic experience: Let me say by this is by far the best dentist I have been to - amazing customer service by Farah, she made my partner and I feel welcomed on top of being knowledgeable. Additionally my dentist Dr Jeff Aung for making my partner conquer his fear of the dentist and made my visit incredibly memorable. Keep up the great work team!
Hi Tianna
Thank you so much, we truly appreciate this feedback and we are so pleased that you experienced the wonderful service by our Practice Coordiantor, Farah. We are also so glad that Dr Jeffrey has helped your partner's fear of dentists as well. He is truly excellent at this.
We look forward to seeing you again.
Fantastic experience: Everyone was lovely and bubbly and i was given stickers for my great work !
Hi Minh, thank you for your review. We truly appreciate it.
Fantastic experience: Very good service, my teeth have never been in better hands
We appreciate this review, Abdelmalek. Thank you so much.
Fantastic experience: It was amazing and it was a great experience
Hi Jaafar, we are so glad you had such a great experience and thank you for your review.
Negative experience: The dentist was great and professional but extremely expensive, I wouldn't go back.
Fantastic experience: Great experience! Dr Fayeh is very professional and all the staff are lovely. Highly recommend
Thank you Malak for your wonderful feedback of Dr Fayeh. He is truly is great and we thank you for the recommendation.
Fantastic experience: I had a very positive experience at Primary Dental Bankstown, I felt very looked after as a customer. I’d like to highlight Farrah at reception offered very helpful and informative assistance, in such a kind & honest manner. Her service made me feel so welcome & cared for, the information was highly useful & clear, this made my dental experience much more comfortable and positive. Thanks again & I can only very highly recommend their services to anyone who seeks a dental service that offers such high levels of customer service.
Hi Jeremy
Thank you very much for your review. We truly appreciate it.
We are so glad you had the such a great service with the wonderful Practice Coordinator Farah.
Thank you for your feedback and recommendation and we look forward to seeing you again.
Fantastic experience: Just to make mention of Dr Jeffrey’s services that I’m fully satisfied and happy with his services. He’s very gentle on treating my teeth and really take care of my teeth. He’s a very friendly Dentist and he’s got a very soft touch. Primary Health should also look after him and let him stay to continue his dental services.
Dear Manolito, thank you very much for your review of the wonderful Dr Jeffrey Aung. We truly appreciate it.
Fantastic experience: Very good experience with Dr. Hasan with my wisdom tooth extraction. Worried about the procedure for nothing because it was so quick and painless! I really appreciated how he talked me through the process as it was happening. Thanks so much!
Hi Mel
We are so glad you found Dr Hasan for your quick and painless extraction. Thank you so much for your review. We appreciate it.
Positive experience: I saw Dr Aung for the very first time. A very humble man & I felt very comfortable as a patient very pleasant & easy to communicate with. I have known Dr Aung when he was assisting the late Dr Portia. Happy with the treatment I have received. With Dr Grace, My husband came in to get his wisdom tooth removed, the male Dentist that originally saw him, which he was a junior doctor back than could not perform the treatment, Dr Grace jumped in to the rescue. she also saw my son for his braces & very happy with the results and have referred my family members to her, would recommend Dr Grace for braces.
Hi Meretoka
Thank you so much for your wonderful review of both Dr Jeffrey and Dr Grace. We cannot thank you enough for your recommendation and we look forward to seeing you and the family again.
Fantastic experience: Excellent staff and excellent service.
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