Family Focus Dental
Information about Family Focus Dental
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 8h-15h
We are a family friendly dental surgery and have been serving our community with affordable and quality care since 1988.
Our comment from Top Dentistas about Family Focus Dental:
Family Focus Dental is a highly regarded dental practice known for its friendly and professional environment. Patients have consistently praised the expertise of the dental team, especially Dr. John Tran, Dr. Simon Cha, and Dr. Li Ann, who are recognized for their thorough and gentle care. Many visitors appreciate how the dentists take the time to explain treatments in detail, answering all questions to ensure patients feel comfortable and informed.
Key highlights of Family Focus Dental include:
- Welcoming Atmosphere: Patients often comment on the warm reception they receive from the front desk staff, including Melva and Paul, who are noted for their kindness and willingness to assist with any queries.
- High-Quality Care: The clinic is commended for maintaining a clean and modern facility equipped with top-tier dental technologies.
- Efficiency: Many clients appreciate the minimal wait times for appointments and the smooth scheduling process.
- Comprehensive Services: Family Focus Dental offers a wide range of dental services, including routine check-ups, cleanings, and more complex procedures, all while keeping pricing reasonable and transparent.
Overall, Family Focus Dental is highly recommended by patients for its exceptional service and commitment to quality dental care. It's an excellent choice for both individuals and families seeking to maintain their oral health in a supportive and friendly environment.
Family Focus Dental: Reviews
Fantastic experience: Been coming to family focus dental for a few years now with Dr John Tran - he’s always extremely professional and does a good job with his dental treatments, whether it be a clean or removing a cavity. He always allows time at the end to answer any questions I have and explains any dental terms very clearly! I really recommend Dr Tran :) The facilities and environment are also very nice, clean and tidy and my wait times have never been longer than 5 minutes! The receptionists and managers Melva and Paul are also so lovely and friendly. They’re always very patient when my health fund card has issues and helps me out with it! It’s always a pleasure to chat with them every 6 months Overall an amazingly capable and friendly team!
Fantastic experience: We love coming to Family Focus Dental for all our dental work. The staff are always friendly and welcoming and the dentists are professional, kind and gentle. We are always well looked after during our appointments and having plenty of street parking is a great bonus.
Fantastic experience: Highly recommend. Friendly and professional!
Fantastic experience: The service is superb. The Dentist is very professional and kind. Cost is very reasonable and very recommendable to all looking for quality and reasonable service.
Fantastic experience: I recently had a check-up and clean with Dr James Paik, and it was hands down the best dental experience I've had in years. From the moment I walked in, Paul and Melva at the front desk made me feel genuinely welcomed. The entire team worked together seamlessly to ease my nerves and dispel the anxiety I'd built up over the years from neglecting my dental health. The whole process - from start to finish- was smooth and reassuring. Dr James was incredibly thorough yet gentle, carefully removing years of built-up plaque. He maintained a calm and comforting presence throughout the deeper parts of the clean, which I truly appreciated. His explanations were clear, his advice was practical and he took the time to educate me on proper oral hygiene and the consequences of neglect, many of which I hadn't been aware of before. What stood out the most was how respectful and non-judgemental he was. He welcomed all my questions and offered thoughtful, constructive feedback without a hint of criticism. A big thank you again to the whole team at Family Focus Dental for such an exceptional experience - I'll definitely be back in six months :))
Fantastic experience: My family and I have been coming here for years, and we truly wouldn’t go anywhere else. The entire dental team does an incredible job and always makes you feel comfortable in the dental chair. The reception staff are always so positive and welcoming and go out of their way to greet you by name and have a chat with you. We feel very lucky to have such a wonderful team making every visit a positive experience
Fantastic experience: I came in with sharp jaw pain from teeth grinding, and Dr Simon was incredibly thorough and knowledgeable. He took the time to explain what was happening and guided me through a clear treatment plan. I’ve seen a few dentists here now and every experience has been consistently excellent. You can really tell that quality patient care is their top priority. The whole team is warm, professional, and genuinely lovely - would highly recommend!
Fantastic experience: Hands down best dental practice in the area. Dr Ann is very sweet and professional, my teeth feels so clean afterwards and not sensitive at all. Also shoutout to Paul the receptionist, he is friendly and made the whole experience so easy
Hi Lisa, Thank you so much for the kind review! We're so glad to hear you had a great experience with Dr. Li Ann she truly cares about making each visit gentle and thorough. We’ll also pass your kind shoutout to Paul — he’ll be so happy to hear he made your visit smooth and welcoming. We’re grateful to have you as part of our dental family and look forward to seeing you again!
Fantastic experience: Dr. Tran was professional and attentive during my visits, providing clear explanations for any questions I had about the treatments. The reception staff were also very polite and welcoming every time. Overall, I had a great experience at Family Focus Dental and would definitely come back.
Thank you so much for your kind words! We're delighted to hear that Dr. Tran was able to provide the clarity and care you needed during your visits. Our reception team will also be thrilled to know their efforts made you feel welcomed. We’re so glad you had a great experience at Family Focus Dental — we look forward to seeing you again!
Fantastic experience: I've been coming to this dental clinic for over 10 years, starting back when they were at 67 Dunmore st. Since moving to their new location at 160 Dunmore st, it's become even more convenient with better parking and affortable care. Highly recommend!
Hi Sharron,
Wow — over 10 years! Thank you so much for your continued trust and support. It means the world to us to have loyal patients like you who’ve been with us through the years (and locations!). We’re so glad the move to 160 Dunmore St has made things even more convenient for you. Looking forward to many more years of caring for your smile!
Fantastic experience: Dr. Cha is very professional and gentle in his care. Paul is also incredibly friendly and welcoming. I highly recommend this dental clinic!
Hi Jinhyun,
Thank you so much for your kind words! We're so glad to hear that Dr. Cha’s gentle and professional care made a positive impression. Paul will be thrilled to hear your shoutout — he truly loves making everyone feel welcome. We really appreciate your recommendation and look forward to seeing you again soon!
Fantastic experience: The staff at this clinic are super friendly and professional. All treatment was explained and delivered at the highest level. I have no hesitation in recommending this clinic.
Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience with our team and the care you received. We truly appreciate your recommendation and look forward to continuing to serve you with the same level of excellence!
Fantastic experience: Great care, rarely need to pay out of pocket. Been going here for many years! ☺️
Hi Anne,
Thank you so much for your kind words and for being a loyal patient over the years! We’re so glad to hear you’ve had positive experiences with our care and services. We look forward to see you again.
Fantastic experience: From when you walk in till your appointment all the way until even when you leave - the Family Focus Dental team welcomes you warmly and are super attentive! The dentists are especially great! They always listen carefully to cater to your needs, this being the case for my dental cleans! Always super informative and recommend what to do and not do to best take care of your teeth!
Hi Eric,
Thank you so much for your kind and detailed review! We’re thrilled to hear that you’ve had such positive experiences with our team, from the warm welcome to the attentive care provided by our dentists. It’s our goal to make every visit informative and comfortable, and we’re so grateful for your support. Looking forward to seeing you again soon!
Fantastic experience: Our family has been coming to this dental clinic for over a decade, and we couldn’t be happier with the care we’ve received. The dentists are highly professional, skilled, and always take the time to explain procedures and answer questions. The staff is incredibly friendly and welcoming, making every visit a pleasant experience. Highly recommended!
Hi Pamela,
Thank you so much for your wonderful review and for trusting us with your family’s care over the years! We’re thrilled to hear about your positive experiences with our dentists and staff. We look forward to continuing to provide you and your family with the best care.
Fantastic experience: I have been coming here for many years, Dr Ooi has always been very attentive, gentle and you can tell she cares alot for her patients. Everytime I walk in i'm greeted by the lovely receptionist, he always friendly and welcoming. This is a wonderful clinic and would highly recommend to others!
Hi Jade,
Thank you so much for your heartfelt review and for being a valued patient for so many years! We’re delighted to hear about your positive experiences with Dr. Ooi and our front desk team. Your kind words and recommendation mean so much to us, and we look forward to continuing to provide you and your family with the best care!
Fantastic experience: Great family friendly dentist. Been visiting for over 15 years. Fantastic service and care provided. Friendly reception staff. Highly recommend A++!
Hi Denise,
Thank you so much for your amazing review and for trusting us with your family’s care for over 15 years! We’re glad to hear you’ve had such positive experiences with our team and service. Thank you for recommendation and we look forward to continuing to care for you and your family!
Fantastic experience: The dentists have always done a great job. Everyone there is very friendly and approachable.
Hi Joanna,
Thank you so much for your kind words! We’re delighted to hear that you’ve had such positive experiences with our team. Providing friendly, approachable, and high-quality care is always our goal, and we’re grateful for your support. Looking forward to seeing you again soon!
Fantastic experience: My son saw Dr. James and had an amazing experience, from the moment we walked into the office we are being welcomed by lovely staff. Dr. James was very patient and took the time to explain everything clearly. I highly recommend this dental practice ☺️
Hi Anna,
Thank you so much for your kind review! We’re glad to hear that your son had such a positive experience with Dr. James and our team. It’s our goal to make every visit comfortable and informative, and we’re so grateful for your recommendation. We look forward to seeing you both again.
Fantastic experience: Dentists at Family Focus Dental always ensure all their patients receive the highest standard of dental care for any procedures. The receptionists always take care to greet patients with a warm welcome, the waiting time wasn't long at all and the dentists ensure all procedures are properly explained prior to commencing treatment. I would highly recommend this place to everyone!
Hi Yuna, Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our team. We’re grateful for your trust. Looking forward to seeing you again!
Fantastic experience: I went to see Dr cha for a filling today. He is very patient, attention to detail. My whole family come to see him for many years already. Really grateful to have him in our community. Also the reception team are always try their best to give you a suitable time for your appointment, they really helpful too. And they always give you a lovely welcome as soon as you arrived, that’s so sweet!
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Dr. Cha and our front desk team. It’s an honor to care for your family, and we truly appreciate your trust and loyalty over the years. Looking forward to seeing you next time.
Fantastic experience: All staff and doctors is very nice and helpfull.
Hi Richard, Thank you so much for your kind words! We’re thrilled to hear that you found our staff and Dentists nice and helpful. At Family Focus Dental, we strive to create a welcoming and supportive environment for everyone.
Fantastic experience: My dental clean & check at Family Focus Dental was absolutely stellar. I cannot recommend them highly enough. :) - Simon was reassuring and informative throughout the process - Service was expedient from start to finish - They were non-judgmental after learning it was 10+ years since my last dental appointment (my mum didn't trust modern medicine lmao) - Their rates are reasonable - The booking was easy to make - Paul was incredibly kind despite my tardiness
Thank you for your kind words! We’re so glad Dr. Simon, Paul, and our team made you feel comfortable and well-cared for. At Family Focus Dental, we’re committed to providing judgment-free, and affordable for everyone—no matter how long it’s been since your last visit.
Thanks for recommending us—we can’t wait to see you again!
Fantastic experience: This dental clinic is incredibly polite and professional. Couldn't recommend a clinic more than this one!
Thank you so much for your recommendation! We’re glad to hear that you found our clinic polite and professional—it’s exactly the experience we aim to provide for every patient.
Fantastic experience: Best dental experience I’ve ever had and I’m more terrified of dentist than clowns . I have no problems recommending James
Hi Paul,
Wow, what an amazing compliment—especially coming from someone who fears dentists more than clowns! We’re so glad Dr. James and our team could turn your visit into the "best dental experience ever." Helping patients feel comfortable and cared for is our biggest goal, so this means the world to us. Thank you for trusting us (and for the recommendation). See you next time… and we promise, no scary clowns here!
Fantastic experience: Thoroughly professional, considerate, caring and just really nice people. Highly recommend for dental care.
Hi Graham,
Thank you so much for your kind words! We’re glad to hear you felt well cared for by our team—it’s our goal to combine professionalism with genuine warmth in every visit. We look forward to continuing to provide you with the same high-quality, compassionate care.
Fantastic experience: Highly recommend the Team at Family Focus Dental. Had excruciating pain in my Upper Rear Molar, which turned out to be an infected gum /tooth. They were so thorough in their explanation and consult. Prices were EXACTLY as quoted (and are very competitive and reasonable). Simon was meticulous and highly professional with the extraction and I had no complications. Pain went away immediately! Would definitely return, without hesitation.
Hi David,
Thank you for trusting us with your dental emergency—we know how distressing tooth pain can be! We’re so glad Dr. Simon and the team could provide you with clear explanations, meticulous care, and immediate relief. Transparency and fair pricing are important to us, so we truly appreciate you highlighting that as well.
Fantastic experience: I started going to this clinic early last year - at this point, I haven't been to the dentist since before COVID due to previous bad experiences. Since then I've referred the rest of my family here. In the past year, between the 4 of us we've had (roughly) 15 visits. During my time here, I've been treated by Dr John, Dr Simon and Dr Li Ann. All have been exceptional. On my first visit I saw Dr John, he was available on short notice and was professional and direct - something that I appreciate when apprehensive about the dentist. My most recent clean was done by Dr Li Ann, she took the extra time to really make sure that my teeth received the additional care that they needed - in my case, I needed a bit more polishing because of coffee stains. Thankyou for your gentleness and precision throughout the procedure. A few months ago, I needed an emergency extraction of a wisdom tooth that was causing me significant pain and discomfort. I got into contact with Paul and Melva at the front desk, they were efficient and understanding of the nature of the painful and delicate situation I was in and were able to squeeze me into an already-tight schedule. That afternoon Dr Simon (assisted by the very professional dental assistant, Chantelle), were able to conduct a seamless extraction of a tooth that was previously considered "too difficult to extract" by a dentist at my previous clinic. Thankyou so much for taking care of me, my family and friends over this past year. I appreciate the experiences that I've had here and now (surprisingly) look forward to my future dental visits. :)
Hi Nate,
Thank you for trusting us with your care—and for bringing your whole family along the journey! We’re honored to have turned your dental anxiety into positive experiences (even wisdom teeth emergencies!). Dr. John, Dr. Simon, Dr. Li Ann, and our entire team appreciate your kind words about their professionalism and attention to detail. It’s patients like you who make our work so rewarding. We’ll keep striving to make every visit something to look forward to!
Negative experience: I am truly disappointed with the quality of work . I have had to have my crown done twice and it still isn't right. I cannot eat on the tooth and it's been months now. I am hesitant to go back because they tried to charge me twice for the same tooth and I wasn't happy. It's definitely upsetting as I now have to find a dentist to fix the problem that I've already paid for.
Fantastic experience: The best in the business. Great service, highly knowledgeable and always willing to share that knowledge during appointments. 10/10 would recommend for anyone’s personal or family dental needs!
Hi Chris,
Thank you for this incredible 10/10 rating! We're thrilled to know you value both our service and our commitment to patient education. It's our pleasure to provide top-quality care for you and your family.
Fantastic experience: Happy with Dr Simon Cha's treatment. He diagnosed it right, neat and clean, not too costly, friendly and knowledgeable. I had a prevailing condition, for which I initially consulted Wentworthville Medical and Dental , my experience wasn't great. I was a bit skeptical to consult another dentist. Its my first visit to this dentist, eventhough I've been commuting this route in the past several years. The cost, was ofcourse after they deducted some amount, what they call discount. If they wouldn't have done that, then its definitely very expensive.
We're incredibly grateful for your thoughtful review and are glad to hear about your positive experience with Dr. Simon Cha at Family Focus Dental. It's our top priority to provide accurate diagnoses, effective treatments, and a welcoming environment that puts our patients at ease, especially when they've had less than satisfactory experiences elsewhere.
We understand the importance of affordability in dental care, and we're glad to hear that our efforts to make our services more accessible through discounts have been appreciated. Our goal is always to deliver exceptional care without compromising quality or patient experience, and your feedback is invaluable in helping us maintain this balance.
Thank you for choosing Family Focus Dental.
Fantastic experience: Wanna rate 1000 out of 10 for my experience at Family Focus Dental today! Dr John Tran is sooooooo professional, patient and supportive that helped me fix my decayed teeth without any uncomfortable feelings! He constantly asked me to check if everything was fine during the treatment and the filling he did was perfect and functioning well! My jaw doesn’t work well so I can’t open it as wide as I need, which made the treatment harder to conduct. But he constantly encouraged me and helped me relax my jaw occasionally, which really released my stress. Even though it’s the last working day of this year and I was the last patient, he did it carefully and explained everything in details patiently to make sure that I understood. He has changed my impression of visiting a dentist completely. Please do come to visit him if you need dental treatments! Also, all the staff there are nice and friendly. They worked efficiently to help me with everything, eg appointments and other questions. Thank you so much for your support and help!
Thank you so much for taking the time to share your exceptional experience with Dr. John Tran and the rest of our team at Family Focus Dental. We are incredibly proud of Dr. Tran's professionalism, patience, and supportiveness, and it's heartening to hear how he made your dental treatment comfortable and stress-free, especially considering the challenges with your jaw.
Dr. Tran's approach to constantly check in on your comfort and provide encouragement is a testament to his dedication to patient care. We're thrilled to know that he has positively impacted your perception of visiting the dentist and that the treatment was successful and to your satisfaction.
It's also wonderful to hear your kind words about our staff. We strive to create a friendly, efficient, and supportive environment for all our patients, from the moment they schedule an appointment to the completion of their treatment and beyond.
Your feedback is invaluable to us and serves as a reminder of why we do what we do. Please know that we are here for you for any future dental needs or questions you may have.
Fantastic experience: I’m delighted with the exceptional care that I received from Dr Simon Cha and his team. I was very anxious about getting my chipped tooth fixed and Dr Cha explained every step of the procedure thoroughly, which made me feel relaxed and comfortable. He was gentle, knowledgeable and professional! I appreciate that he took the time to answer all my questions and making a helpful dental plan. I highly recommend Family Focus Dental!
Hi Sophia,
Thank you so much for taking the time to leave such a wonderful review of your experience with Dr. Simon Cha and our team at Family Focus Dental. Hearing that you felt delighted with the care you received truly means a lot to us. We understand that dental procedures can be anxiety-inducing, and it's our priority to ensure that our patients feel informed, comfortable, and relaxed throughout their treatment.
We're thrilled to know that Dr. Cha's gentle, knowledgeable, and professional approach, along with his thorough explanation of the procedure, helped alleviate your concerns. It's important to us that all our patients feel confident and well-cared for, not just in terms of treatment but also in understanding their dental health and planning for their future needs.
Your recommendation is the highest compliment we can receive, and we're grateful for your trust in us. We look forward to continuing to provide you and all our patients with exceptional dental care.
Fantastic experience: Hi I'm 80 attended to have 2 extractions with Dr Simon Cha found him and assistant to be caring and informative. Very happy
Thank you for sharing your positive experience at Family Focus Dental! We're so pleased to hear that you found Dr. Simon Cha and his assistant to be caring and informative during your visit for extractions. It's our goal to ensure every patient feels well-cared for and fully informed about their treatment.
Fantastic experience: You feel welcomed as soon as you enter the clinic. The receptionist was super friendly. Doctor Simon and the assistance Chantelle took very good care of me with the clean and took time to explain my concerns with my wisdom teeth and patiently ansered any of the questions I had. Parking was easy as well. I was very impressed with the overall experience and I'd come back again.
Thank you so much for sharing your positive experience at Family Focus Dental! We're thrilled to hear that you felt welcomed from the moment you stepped into our clinic. Our staff are all delighted to receive your kind words and to know they could make your visit comfortable and informative, especially regarding your concerns with your wisdom teeth.
We're glad you found our parking convenient and that your overall experience was impressive enough to bring you back. We take pride in providing a caring and supportive environment for our patients, and your feedback is a wonderful affirmation of our efforts.
Looking forward to seeing you again at Family Focus Dental. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Fantastic experience: Highly recommended. Like most people I am afraid of the dentist. My dentist closed down and I needed to find a new one. I did a lot of research and asked friends, colleagues and social media. I wanted a practice that was local, reasonably priced and caring (for those of us scaredies). I was recommended this surgery by a friend and after researching made a booking. I'm so glad I did. I selected Dr Li Ann based on her profile & experience. Dr Li Ann was very gentle, explained all the processes, what was happening, what needed to be done and even took the time to show me my xrays, before and after. So not just a money grab, you need fillings etc. Even the dental assistants did a great job! Normally I end up with water everywhere but Chantelle was so great! The receptionist was very friendly, knowledgeable and extremely helpful. She's an asset to the practice. I've found my new practice and dentist :)
Hi Anita,
We are grateful for your kind words and the trust you've placed in Family Focus Dental! Your recommendation means a lot to us, and we're delighted that you had such a positive experience with our practice.
Dr. Li Ann and our team are committed to providing the best care and making every visit as comfortable as possible, especially for those who may have dental anxiety. We're thrilled to hear that you found Dr. Li Ann's approach gentle and her explanations thorough. We believe in transparent and patient-centered care, so we're pleased that you recognized our commitment to your well-being.
It's also heartening to know that Chantelle and our receptionist left a positive impression. Our team strives to create a welcoming and helpful environment for all our patients.
Thank you again for choosing Family Focus Dental. We're honored to be your new practice and dentist. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to taking care of your dental needs and ensuring your continued comfort and satisfaction.
Fantastic experience: Highly recommend this Dental Surgery. I've been coming for many, many years since it was located in Mt Pritchard. Dentists are kind, thorough and very professional.
Hi Antoinette,
Thank you so much for sharing your positive experience with Family Focus Dental! Your feedback is greatly appreciated, and it's a valuable contribution to the community's knowledge of quality healthcare providers.
Fantastic experience: Dr Li Ann is always pleasant, gentle and gives a thorough clean. ALL staff are friendly and efficient. Easy parking on the street
Thank you for taking the time to provide us with feedback, William. We are so glad that Dr. Li Ann and our entire staff provided you with an efficient and friendly experience in our office. We hope that your visits always leave you feeling well cared for.
We also appreciate your kind words about our easy street parking! Hearing how much others appreciate this convenience tells us we’re on the right track and helps inform choices of locations for future offices.
We look forward to seeing you again soon!
Fantastic experience: Friendly staff and helpful dental advice. I don’t live around wentworthville but definitely worth the drive to go every time!
Thank you for your kind review, Bel! It's always a pleasure to hear that we have been able to provide our customers with the friendly service they desire and the help they need to make informed decisions about their dental care. We are pleased that even though you don't live locally, Family Focus Dental is worth making the drive to visit us. Thank you again for your loyalty and your time. We look forward to seeing you in our practice soon!
Fantastic experience: Friendly and professional staff! Appointment was on time too.
Thank you for your kind words! We're so pleased to hear you had a great experience with our team. Punctuality and professionalism are important to us, so we're glad that came through during your visit. We look forward to seeing you again soon!
Fantastic experience: I attended Family Focus Dental + Medical today and I had a great experience. The reception staff were welcoming and attentive as soon as I entered the practice. I received treatment from Dr Cha and he did an extensive clean, examination and identified problem areas. He then took the time to explain various treatment options in detail and answered all of my questions. He was was very professional, knowledgeable and meticulous in his work. I highly recommend Dr Cha and Family Focus Dental to everyone looking for a dentist!
Thank you for your wonderful review and for recommending Dr. Cha and Family Focus Dental + Medical. We're delighted to hear about your great experience and that our reception staff made you feel welcomed and attended to from the moment you entered.
It's gratifying to know that Dr. Cha's thoroughness, professionalism, and attentiveness to detail in explaining your treatment options met your expectations. Our team is committed to providing exceptional care and ensuring our patients are well-informed and comfortable with their treatment plans.
Fantastic experience: I got a checkup at Family Focus Dental a few weeks ago. It was one of the best dental experiences I’ve had. The dentist was gentle on my teeth which I really appreciated. The staff were friendly and professional. Clean facility and plenty of street parking too. I’m definitely going back with my family next time!
Thank you for your wonderful review, Samuel. We strive to provide genuine care in a comfortable atmosphere and are so pleased that your experience was reflective of this goal. It's great to hear that you felt the dentist was gentle and that our staff were friendly and professional too! We're also glad that you found parking convenient.
We look forward to welcoming your family for their next visit. Please do not hesitate to reach us if there is anything else we can do before then.
Fantastic experience: Excellent
thank you
Fantastic experience: Nice people and very gentle
Thank you Amity
Positive experience: My 3-star rating is based on my experience of visiting Family Focus Dental Care and my interaction with the reception staff. I made a booking through their online system with an understanding that it would be 1-hour slot as I wanted to extract a molar tooth which had been through a root canal treatment earlier on (2-years ago at a different Practice). The dentist clearly identified that the earlier root canal wasn't done properly and suggested a proper root canal treatment with a 50% probability of saving it or go with an extraction. I opted for extraction. Now, a single extraction in my case was quoted at $365 with my private dental cover contributing to about 50% of it. The initial consultation + x-ray + photos were covered by my dental insurance. Now, why they lose 2-stars? The online booking system does not clearly tell you the duration of slot thereby it is advisable to call the reception and book an appointment over the phone. They can certainly improve the booking system to clearly indicate the time-slot that the patient is booking for. The extraction cost is quite exorbitant. I got my tooth extracted at a different Practice in the 5 km radius at about 44% of the quoted extraction cost. This was a major letdown for me as I believe extraction costs shouldn't vary that much in these suburbs. This review is more of a feedback to the management and to prospective clients.
Fantastic experience: Thank you so much for giving support to my family and me whenever we are at your practice. We have received nothing but above-and beyond service from you. We appreciate your calm , professional nature and exceptional care.
We are so pleased to hear that your visits to our practice have been a success, Anuja. Thank you for the kind words about our team - we strive to provide exceptional care and service to all of our patients. We sincerely value your feedback and are delighted that your Family Focus experience has been such a positive one. We look forward to seeing you in the future!
Fantastic experience: I recently visited Family Focus Dental, and I must say that I am thoroughly impressed with the level of care and professionalism I experienced during my appointment. From the moment I walked into the clinic, I felt welcomed and valued as a patient. The reception staff were friendly, efficient, and took the time to ensure I was comfortable and understood the process. The waiting area was clean and inviting, with ample seating. Dr. Vu was an exemplary medical professional. They took the time to listen to my concerns and provided a thorough examination, explaining each step of the process. Their knowledge and expertise were evident, and I felt confident in their ability to provide the best possible care. Throughout the appointment, Dr. Vu exhibited a compassionate and respectful demeanor, which made me feel at ease and valued as a patient. They also took the time to answer all my questions, discuss my treatment options, and ensure I understood the next steps in my care. The clinic's quality of care the efficiency of the support staff made for a smooth and stress-free visit. I can't thank Dr. Vu and their team enough for the exceptional experience I had during my appointment. I highly recommend this clinic to anyone seeking top-notch medical care and outstanding professionalism
Fantastic experience: Friendly and courteous clinical team and admin staff. They were highly professional and knowledgeable. The location is great with ample parking space
Thank you for your wonderful review, We are so glad you had an enjoyable experience with our clinical team as well as with our admin staff. It's always gratifying to hear that our hard work on behalf of customers is being recognised and appreciated.
We strive to make Family Focus Dental a pleasant and welcoming environment, including having ample parking space, so we appreciate you taking the time to mention this in your review. We hope to see you again soon and thank you for entrusting us with your dental needs!
Fantastic experience: I went with my partner for his clean up from Dr. John Tran and my partner was very happy with his treatment, he was very friendly and professional. I was impressed by the place as well. It was clean and nice. Overall it’s a 10/10
Thank you for choosing Family Focus Dental, Maheesha! We're glad to hear that your partner was happy with Dr. John Tran's treatment and that you were impressed by our clinic. We strive to provide a clean and welcoming environment for our patients and we're glad that we were able to do so during your visit. Thank you again for choosing us for your dental needs.
Fantastic experience: I first visited Family Focus to get my wisdom tooth taken out that. I was a little nervous as I’m not a fan of any dental procedures and also because this was my first time at Family Focus. However, the nervousness quickly disappeared after I had my first consultation with Dr Cha. He explained to me in detail about what needed to be done and I didn’t feel like there was any sort of pressure to commit to something that I wasn’t comfortable with. The procedure went smoothly and I was extremely happy with the little swelling after. The reception team are lovely to communicate with and are super responsive with any changes that you need. So glad to have found my new dentist and would recommend anyone that’s looking to change, to visit Family Focus.
Thank you for choosing Family Focus Dental, Elisa. We're glad to hear that Dr. Cha was able to put you at ease and that you were happy with the results of your procedure. Our reception team takes pride in their responsiveness and I will be sure to pass on your compliments. We hope you’ll continue to choose us for all your dental needs!
Fantastic experience: Easy parking and friendly staff. Good value for money! Melva also a very helpful and nice receptionist! Will be back!
Thank you for kind review on our clinic and our staff! We're so delighted to hear that we were both affordable and accessible for you. We look forward to seeing you for your next dental visit.
Fantastic experience: My 10 year old son had to have 2 baby teeth extracted, Dr Ooi was so gentle and and considerate when she was doing the procedure that whenever he tells people about his experience he adds in that she is a really good Dentist, I don't think you could have much higher praise than a 10 year old that thinks your a good Dentist after having teeth pulled. Can't recommend her highly enough!
Thank you for your kind words about Dr. LiAnn Ooi, Ruth! We're so happy to hear she was able to make your son's experience a positive one. She is definitely a talented dentist and we're blessed to have her on our team.
If you ever need anything else from us, please don't hesitate to let us know. We appreciate your business and hope you'll continue to visit Family Focus Dental in the future.
Fantastic experience: I came here for dental check up just because it’s very close to home and I also attended the GP here (they have both medical and dental services at one place). In the end I had great experience with good dentist and lovely receptionist. Will keep coming back. Thank you!
Thank you for choosing Family Focus Dental, Halan! We're so happy to hear that you had a great experience with our dentist and receptionist. We hope you'll continue to visit us for all your dental needs. Thank you for your kind words!
Fantastic experience: My husband and I had a great experience here. As the first time coming, the receptionist explained my questions patiently and the clinic is very new and nice. And this is the first time I can understand all problems and solutions of my teeth. Because we are not pretty good at English, so we can not 100% understand the dentists before. Dr.John is very professional and responsible. He find good ways to let us understand everything and give our instructions to maintain oral health, and make us feel relaxed and happy! Highly recommend!
Thank you for choosing Family Focus Dental Xue! We're glad to hear that you had a great experience and our receptionist was able to explain your questions. Our clinic is new and we're constantly trying to improve our patient's experience. Dr. John is professional and takes the time to understand his patients' concerns. Thank you for recommending us and we hope you'll choose us again in the future!
Fantastic experience: Very friendly staff and a great dentist Simon Chua.
Thank you for your kind words about Family Focus Dental and our dentist Simon Chua Sabena. We are so happy to have you as part of our dental family and appreciate your trust in us. Thank you for recommending us to others!
Fantastic experience: Excellent service, Dr Li Ann gave a very thorough clean. She was efficient, gentle and reassuring. Can't wait to see come again for my next clean! Would recommend Family Focus Dental to everyone
Thank you for choosing Family Focus Dental, Matthew! We're so glad you had a great experience with Dr. Li Ann and that she was able to give you a thorough clean. We hope you'll come back to see us soon!
Fantastic experience: Friendly staff, easy parking, seamless experience. No waiting time on my appointment.
Thank you for choosing Family Focus Dental Jason! We're glad to hear that you had a seamless experience and that you didn't have to wait long for your appointment. We appreciate your 5-star review and we hope to see you again soon!
Fantastic experience: Very nice and clean.
Thank you Vin.
Fantastic experience: Had my tooth removed by Dr John. He was very patient, informative during the treatment, he provided excellent service and I will be coming here for my future dental needs, would highly recommend to anyone!
Thank you for your kind words about our team, Riccho! I'm glad to hear that Dr. John was able to provide you with excellent service and that you would recommend us to others. We hope to see you again soon for your future dental needs.
Fantastic experience: I am very grateful that my neighbour put me onto this dental office. Paul from the front desk was so patient answering all of my questions over the phone. I booked in a check up appointment with Dr Li Ann Ooi the following day explaining that I needed a filling and I was absolutely terrified. Dr Ooi was kind and understanding, explaining the procedure to me. When it came to getting the filling the following week, it was hands down the best dental experience I've had, with zero pain! Thank you Dr Ooi
Hi Natalie,
Thank you so much for your kind review! It was a pleasure treating you at our clinic and we are so glad to hear you had a good experience with us. We look forward to providing more quality care for your oral health at Family Focus Dental.
Many thanks,
Family Focus Dental
Fantastic experience: My sister highly spoke of this dental clinic so I gave them a try. I must say I was very impressed with the high level of kindness and quality dentistry provided by the team. Thank you guys.
Thank you for your kind words, Hangsook! We're so happy to hear that you were pleased with your experience at our clinic. Our team strives to provide quality dentistry and exceptional customer service, and it sounds like we succeeded! Thank you for choosing Family Focus Dental and we hope to see you again soon!
Fantastic experience: They are very professional and provided great service. I’m very impressed that they managed their patients very well and I don’t need to wait for a long time for the earlier patient to finish.
Thank you for choosing Family Focus Dental, Yinglin. We're glad to hear that you had a positive experience and our team was professional and provided great service. We aim to manage our patients well so that everyone can be seen in a timely manner. Thank you again for choosing us and we hope to see you again soon!
Fantastic experience: My dad told me to go to his dentist When I went to the dentist Dr John Tran and the other lady clean my teeth.. Dr John Chan and the other lady are lovely They was so good and quick to clean my teeth, highly recommended The receptionist was so lovely and nice Thank you for the great service I will give the Family and focus dental 5/5 I will definitely going back to see the Family and focus dentist again in the future
Thank you for choosing Family Focus Dental Jessica! We're glad to hear that you had a positive experience with Dr. John Tran and our dental assistant. They strive to provide the best possible care for our patients and it's great to know that they were able to meet your needs.
Our receptionist work hard to ensure each patient has a great experience from start to finish and we're happy to know she was able to do just that. We appreciate your kind words and looking forward to seeing you again in the future.
Fantastic experience: Dr Simon Cha is our family dentist, and it was our first time at Wentworthville clinic where my husband and I had our teeth cleaned and x-rayed. Dental clinic was easy to find for our first visit and there are lots of street parking. All the staff were friendly and professional, so our dental experience was pleasant and painless. We will be visiting here for all future dental appointments. Thank you Dr Simon Cha for looking after us!
Thank you for choosing Family Focus Dental, Kitty! We're glad to hear that your experience at our Wentworthville clinic was a positive one. Our team strives to provide each and every patient with quality dental care in a comfortable and welcoming environment.
We hope you'll continue to visit us for all of your dental needs in the future. Thank you for your kind words about Dr Simon Cha, we're lucky to have him on our team!
Fantastic experience: Easily accessible and helpful and friendly staff.
Thank you for choosing Family Focus Dental, Robbie! We're glad to hear that you found our staff helpful and friendly. We strive to make each visit a positive experience for our patients. If there is anything we can do to improve your experience in the future, please don't hesitate to let us know. Thanks again for choosing Family Focus Dental!
Fantastic experience: I recently visited this clinic with my sister for an ongoing sensitivity issue with my teeth. The dentist was able to diagnose the problem right away and immediately fixed up my sensitivity that persisted for years! He also took ample time to explain my oral health concerns in detail. Very happy with the high level of professionalism.
Hi Katie,
Thank you for your great review! It is great to receive such positive feedback from your dental experience with us. We are always striving to maintain a high standard of professionalism and quality oral care. Thanks again for your review and we hope to see you at your next dental visit with us!
Fantastic experience: I had such a pleasant experience from the start to finish. The receptionist was extremely helpful with my appointment and the dentist was so caring and thorough. He answered all my quesions and gave me very detailed instructions on how to maintain my oral health. The clinic has such a nice vibe to it as well and feels so clean and new! Highly recommend.
That is amazing to hear! Thanks for your great review, we are so elated that you were able to have such a overall delightful experience and all you question were thoroughly answered. We are looking forward to seeing you at your next dental visit with us!
Fantastic experience: Great service fron the fantastic doctor Dr. Cha. He was really informative and thorough, and very supportive :D I feel fortunate to receive this kind of dental care. Many thanks.
Hi Katie,
Thank you for your lovely review. We here at Family Focus Dental are pleased that we were able to provide you with quality treatment and professional care. We will continue to strive for excellent service!
Fantastic experience: Super friendly staff. Dentists are extremely caring. Just an overall positive experience!!
Hi Yumika,
What a delight to hear that! We are pleased that you had overall positive experience with us. We hope you see you at you next dental visit.
Fantastic experience: A very welcoming and friendly atmosphere from the moment I walked in. The service I received from Dr Li Ann was thorough and well explained.
Hi Lucy,
Thanks for leaving us a great review! We are delighted to hear has such a friendly and welcoming experience. We hope to continually provide our patients with quality service and professionalism.
Fantastic experience: Dr John Tran is very patience and gentle when removing my wisdom teeth, I am very happy with this procedure, will definitely go back for regular check up as well.
Thanks for your kind review! We here at Family Focus Dental here are so glad you had a good experience with us. We hope to see you again for your dental visit.
Fantastic experience: Dr Li Ann very precise and careful , very good dentist
Hi Bryan,
Thanks for your review Bryan! We here at Family Focus Dental are so delighted to hear you had a good experience with us. We strive to provide all our patients with quality and professional care.
Fantastic experience: Dr Cha is a very thorough and patient dentist. The staff are also very friendly and the practice is new and very clean.
Hi Julian,
Thank you so much for your kind review. It is always a pleasure to have you visit us here at Family Focus Dental. We look forward to continuing our partnership!
Many Thanks,
Family Focus Dental
Fantastic experience: Family Focus Dental are very friendly. The dentists and dental assistants make the whole experience easy, no matter what you are having done. The reception staff are always helpful. I would highly recommend this dentist to anyone in Sydney. I would not go anywhere else or trust anyone else.
Hi Vanessa,
Thank you so much for your kind review.
It is always a pleasure having your family visit us here at Family Focus Dental. Look forward to our future partnership ahead!
Many Thanks,
Family Focus Dental
Fantastic experience: So thankful to have found a good dentist! I never used to like going to the dentist and so I didn’t go for a very long time. Dr Simon made me feel very comfortable and does a very thorough clean on the teeth each time. Will definitely keep going back there :)
Hi Priscilla,
Thank you so much for your kind review. We are so happy to hear that you had such a great experience here at Family Focus Dental. We look forward to providing quality service for your whole family's oral health.
Many Thanks,
Family Focus Dental
Fantastic experience: Highly recommend. Dr Simon attended to all my questions and was caring and understanding throughout the process. He puts my needs first and skilled and knowledgeable. Really make me feel like there isn't anything to fear when going to the dentist now. Reception and staff are equally as friendly.
Hi George,
Thank you for your kind review. We are thrilled to hear that you had such a great experience with us here at Family Focus Dental. We hope to continue providing excellent services for your oral health!
Many Thanks,
Family Focus Dental
Negative experience: Family focus dentist (Dr. Simon Cha) is more interested in making money once he get to know that you are holding the private health insurance coverage. During the general teeth consultation visit for my 6 year old son, instead of mentioning the issues upfront to me, he started his teeth clean up and took 2 X-rays. Once the X-rays were done , then dr explains a bit about the X-ray , I being a novice in X-rays details, so asked few questions to him and he was showing lots of resistance is answering my queries. It seems that doctor was just interested in closing his clinic and start his weekend but he was getting irritated with my queries. I being mother have full rights to ask queries about my son teeth health. And same thing happened with my husband, he took 3 x-rays without even telling us that OPG ( very costly) can be covered in my Medicare coverage. Even he didn’t explained the x-ray in detail to us and he was feeling irritated in explaining about our queries as doctor was more interested in looking forward for his next appointments and just want us to move-on without getting proper treatment. We went to this clinic considering the name of dentist is really family focused but I really got disheartened on seeing the behaviour of staff and doctor. I would not suggest anyone to go in this clinic.
Fantastic experience: A very friendly and professional dental clinic in the neighbourhood. The dentist I saw was very thorough with my clean (believe me, I've been to many dentists in my life so I know a good dentist when I see one) and took me out of pain on the same day with root canal at a very reasonable price. I was so happy to save my tooth that was already quite wobbly from the infection! Highly recommend the whole team here.
Sharon, thank you for your great review! We are pleased to hear you had a friendly and professional experience with us. It is a pleasure to be of service to you and we are relieved that all your dental concerns have been addressed. We hope to see you at your next dental visit!
Fantastic experience: Dr. Cha is a very reliable, helpful and thorough family dentist. My wife and I have never had a regular family dentist, but after our friend recommended us to see Dr. Cha, we decided to go and have been going for the last 2 years and have never looked back. No one really LIKES to go to the dentist but at least he makes visiting much more bearable. Side story: We actually tried a different dentist just before this Dr. Cha and the whole experience was quite different - 10-15 mins rushed appointment, very brief explanations and not much empathy (especially if you get delivered some unpleasant news about your teeth!). Dr Cha was much better: He’s very thorough, makes sure you’re ok at all times during the treatment, and he takes the time to explain things about your teeth - you can tell he genuinely cares about his patients. We couldn’t recommend him more; give them a try. The clinic is also the whole package: it’s clean, the staff are friendly, polite and fast and it’s just a nice overall experience. We’re very happy to have found a place we can go to regularly!
Hi Cyrus,
Thank you for your insightful and genuine review! Our team here at Family Focus Dental are so incredibly delighted to hear that you had a pleasant dental visit at our clinic. It is important for us that all our patients are comfortable and taken care of. We strive for excellent professionalism and care here at Family Focus Dental. We are excited to see you soon for your next dental visit!
Fantastic experience: The perfect family dentist! My wife and I have been looking for a new dentist to take good care of our teeth. Dr. Cha and the Family Focus team have been extremely welcoming, friendly and professional in what they do. I recently had a procedure done and everything was explained thoroughly and the whole procedure was very quick and painless. Highly recommend!
Hi Tony,
What a pleasure! Thank you for your kind review. We are relieved to hear that you and your wife had pleasant experience at Family Focus Dental. We hope to continually maintain our thoroughness and professionalism in your future dental experiences with us.
Fantastic experience: My always go to place for any dental problem
Hi Fiona,
Thank you for your great review! We at Family Focus Dental are so glad that we can help you with your dental concerns. We strive to maintain our helpfulness and professionalism in your future experiences with us.
Fantastic experience: Dr Simon Cha was v thorough and explained everything so I could clearly understand the issue W my teeth. He was v transparent W what he thought would be the best course of action as well as pricing. I'm v satisfied W the service here, would recommend to my family
Joshua, we're so glad to hear you were satisfied with the service at Family Focus Dental. Thank you for your great review.
Fantastic experience: Staff were very polite and explained things through, just a checkup and cleaning my teeth up a bit. Procedure was gentle and non obstructive.
Thank you for your kind review! We hope to continually provide that great experience every time you visit us at Family Focus Dental!
Fantastic experience: A very friendly and welcoming environment, easy parking and very close to the station as well!
Hi Chantelle,
Thank you for your review. We are glad you found Family Focus Dental easily accessible and convenient. We hope that all your future experiences with us will be pleasant as well.
Fantastic experience: The professionalism and friendliness of the whole team is outstanding. Dr Simon Cha was very patient, informative during the treatment, he provided excellent service and I will be coming here for my future dental needs, would highly recommend to anyone:)
Hi Annabelle,
Thank you for your thoughtful review! We are so delighted to hear you had such a great dental experience at Family Focus Dental. We hope to continue to serve our community with quality care and professionalism. We look forward to seeing you for your next dental check up!
Fantastic experience: Dr. Cha did a root canal on my second molar. The process is nearly painless. He is thorough and careful in cleaning up all the roots. Strongly recommend him for all dental work.
Hi Kenneth, we at Family Focus Dental are so glad to hear that had a painless dental experience! We will continue to try our best to provide the utmost quality care we can.
Fantastic experience: Great service, staff are friendly and didn't have to wait long for my appointment . Highly recommended this place for your dental check up.
Thank you for your kind words and the great review! We are pleased to hear you had a pleasant experience at Family Focus Dental. Looking to seeing you for your next check-up and clean.
Fantastic experience: Thank you for your friendly and professional service !
Hi Anh,
You are most welcome! Thank you for your kind review and we hope to consistently provide our patients with quality care and professionalism.
Fantastic experience: Dr. Cha is an excellent dentist. He takes very good care of my teeth, always explains thoroughly any issues I have, and takes the time to provide dental health advice. The clinic is very clean, well maintained and has top tier dental equipment. The location is great with plenty of street parking. The nurses and front staff are also very friendly and welcoming.
Hi Michael,
Thank you for your thoughtful review Michael! We are so happy to hear that you had such a great dental experience with us at Family Focus Dental. We hope to maintain the same quality of care and professionalism for all your future dental visits.
Fantastic experience: Thank you to Dr. Simon Cha and Family Focus Dental for a friendly and excellent experience for my son and myself. Dental health care taken to new levels.
Hi Kevin, thank you for your delightful review. We are so pleased to hear that we were able to provide a positive experience for you and your family. We look forward to being able to continuously provide quality and professional dental care!
Fantastic experience: Dr. Simon Cha provides consistently great care and attention to my husband and I’s visit at the clinic. He has made us not only feel very comfortable and at ease, but is also efficient with his time with us. The clinic itself is smoothly run, very clean and professional in their interactions with us with minimal wait times. Highly recommend and always worth the drive!!
Hi Heidi, thank you for your kind review. We are so pleased to hear that we were able to provide quality service for you and your husband! Looking forward to seeing you at your next visit
Fantastic experience: I have been a patient for over 10 years. Recommended by my sister who is a dental assistant (interstate) I have always been more than happy with their work!
Hi Hazel,
Thank you so much for your kind review.
We're so thankful that you and your sister have been satisfied with our service over the years.
We look forward to serving you with quality dental care for many more years to come!
Fantastic experience: Very friendly and helpful staff. Parking was also very easy to find.
Hi Wilsonikesh, Thank you so much for your kind review. We're pleased to hear that parking was convenient for you. We look forward to seeing you again!
Fantastic experience: Excellent experience in Family focus dental, very clean and well managed clinic. Strongly recommend Dr Cha, always very friendly, professional and honest service. Always happy with the service and the final results!
Thank you for your review Joel! We are glad to hear that you've enjoyed your experience at Family Focus Dental. We'll try our best to keep up quality service for every visit!
Fantastic experience: Dr Cha has been my family dentist for the last 5-6 years. He is very gentle and meticulous with everything that he does. He is also very good with children. I have a 4 year old daughter who has been having regular dental visits since she was 3 years old. He is very patient and has managed to gain her trust. She looks forward to her dental visits now. The other staff members at the practice are also very helpful and polite. We enjoy going to the dentist!
Hi Alyssa,
Thank you so much for your kind review. We are so happy to hear that your family's experience with the team at Family Focus Dental has been pleasant. We look forward to serving your family for many years to come!
Fantastic experience: Highly recommend dr cha
Thank you for your great review and kind recommendation Rebecca! We look forward to seeing you again at Family Focus Dental.
Fantastic experience: brilliant service and very thorough. Highly recommend Dr Simon Cha and his admin team.
Thank you for your wonderful review Kara! The team at Family Focus Dental will continue to strive to provide friendly and professional service during all your visits.
Fantastic experience: Easiest parking, friendly and professional staff. My dad loves it!
Thank you for your lovely review Sandy. We're so glad to hear that you and your father have enjoyed your visit to Family Focus Dental. Looking forward to seeing you again!
Fantastic experience: An amazing place that I’ve been going to since a kid. Incredibly friendly staff and fantastic service.
Thank you for your kind review Regina. Thank you for being such a loyal and valued patient of ours for several years. Looking forward to caring for your oral health for many more years to come!
Fantastic experience: Very friendly professional staff that weren’t pushy. Will come back
Thanks for your wonderful review Melina! We're so glad to hear that you found our service professional and not pushy. We are looking forward to seeing you again at Family Focus Dental.
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