Helix Dentistry
Information about Helix Dentistry
2261, Sydney
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 9h-17h
Helix Dentistry, formerly known as Luminous Dentistry is a world leading dental practice that uses functional and whole body health principles as the basis for our treatment.
We offer cosmetic dentistry, smile-make overs, teeth whitening, teeth cleaning, emergency dental, wisdom teeth extractions, dental fillings, bad breath treatment, snoring treatment, tongue tie release, myobrace orthodontics and a full range of dental crowns, veneers, and bridges.
Our friendly and qualified staff have a wealth of experience and provide our patients with the highest level of personal care, attention to detail and honesty, in a relaxed and friendly environment.
Our comment from Top Dentistas about Helix Dentistry:
Helix Dentistry, located in Australia, is known for its commitment to patient care and professional service. Many clients have expressed their gratitude for the empathy and friendliness demonstrated by the staff, particularly Dr. Nathan Turton, who is appreciated for his thorough explanations and compassionate approach during treatment. Users have highlighted several strengths of this practice, including:
- Professional and Empathetic Staff: Patients report that the team is incredibly friendly, making dental visits more comfortable, especially for those with dental anxiety.
- Effective Communication: The staff ensures that patients are well-informed about procedures and care plans, fostering a trusting environment.
- Holistic Approach: Many testimonials mention a holistic approach to dental health, contributing to positive overall experiences.
- Positive Results: Numerous clients have shared successful outcomes from their treatments, including braces and cosmetic enhancements.
- Welcoming Atmosphere: The clinic is described as clean and inviting, making it a pleasant place for dental visits.
Overall, Helix Dentistry is highly recommended by its clients for its quality care, attentive staff, and effective dental solutions. If you're seeking a reliable and compassionate dental practice, Helix Dentistry might be an excellent choice.
Services and Treatments
Helix Dentistry: Reviews
Negative experience: Extremely disappointed with my experience of Helix dentistry. Very poorly managed. Will never recommend this place.
Fantastic experience: I cannot speak highly enough of the professionalism, empathy, care shown to me by Dr. Nathan Turton here at Helix. He was totally aware of what I had been through with a previous practice and the traumatic treatment I had been through. He then carefully navigated the best solution communicating each thing he was doing every step of the way. The staff are all extremely friendly & helpful. I travel one hour to get there and will keep going back for this fabulous service from Dr. Nathan Turton. I cannot thank you enough for helping me and restoring my faith that there are dentists out there that truly care. Forever grateful Highly recommend Helix
Fantastic experience: Friendly and efficient. Great communication regarding the procedure, the state of my teeth and recommendations.
Negative experience: Over the past few years, I’ve had a pretty frustrating experience with this clinic. I originally started doing myotherapy there for about a year. It helped a little, but it wasn’t really addressing the main issue I was dealing with. Despite that, I kept being pressured to buy this $800 splint they said would fix everything. I eventually gave in, but it didn’t help at all. Later on, I saw a sleep-focused dentist they work with in Erina. He told me the splint was actually useless for my condition, meaning I’d been misdiagnosed from the start. He suggested I do a sleep study and said the wait would be around two months. That sounded reasonable—until months went by and I hadn’t heard anything. I followed up, only to find out he’d gone overseas and never told me. What’s worse is that he could’ve just referred me to a proper sleep apnea specialist from the start, but instead, he had me wait—apparently because he was trying to start his own sleep testing business. So not only was I misdiagnosed and sold something I didn’t need, but my care was delayed for months for no good reason. When I tried to move forward, the clinic told me I’d need to see another dentist and start over with another consultation—even though I’d already done all that with the previous guy. I told them I wasn’t going through the whole process again. Overall, I feel completely let down. I was misdiagnosed, pushed into spending money unnecessarily, given false timelines, and kept in the dark while people made business decisions behind the scenes. It’s been a massive waste of time and energy, and it’s really disappointing to be treated this way. I went to a other dentist and have been immediately referred to a facial surgeon and I'm honestly in awe that Helix did not once consider this an option as I have been dealing with horrific migraines for several years. I was hesitant to move clinics since I was in the middle of a diagnosis but I'm so glad I did as Helix has proven to be incapable and unreliable. I wouldn't recommend anyone coming to this clinic, better to find another dentist who won't pressure you into upselling whatever bullshit they think will earn them money. The dentists are useless. The only redeeming quality about this place are the receptionists who are kind and understanding.
Negative experience: Ridiculous pricing, quoted $380.00 for a zoom consult!! Not even to look in my child's mouth, just for a ZOOM CONSULT. Keep looking, there are far better places out there.
Fantastic experience: Such a nice experience today. I’m quite an anxious patient, but the friendly staff made me feel right at ease as soon as I walked in the door. They were flexible with fitting me in, their prices were fair, and the dentist explained everything very clearly. I’d highly recommend this dentist and would gladly go back here again.
Negative experience: Queried the cost of myomunchee's, of which we purchased two. I expected them to be the cost on the myomunchee website or similar ($94 each). The cost was significantly more at $220 each. This cost was sneakily attached to our bill without discussion and it wasn't until they emailed our receipt that I learned how much we'd been ripped off. I emailed back to query and I was ignored. I was planning on bringing my children back for all of their treatments, with a follow up recommended by the practitioner, however no follow up appointment was booked and voicemails were not returned. Disappointed in this clinic as it didn't meet my expectations or live up to its reputation.
Negative experience: Contacted this dentist multiple times after emailing a complaint through about being charged a fee for a service that was not completed and not agreed to on my son. No response was returned. Extremely disappointing service as I have recommended them to family and friends for years.
Fantastic experience: I can not recommend Helix Dental enough! I spent 3 years getting Invisalign/braces treatment to correct my bite and straighten my teeth. After investing so much time and effort into my treatment, I went to see Matt and Tom at Helix to seek their advice regarding composite bonding to do the finishing touches 'so to speak'. Fast forward 4 weeks later - Tom has just finished my composite bonding today and I couldn't be happier. The level of perfectionism that he had was outstanding and I really do feel like I got what I paid for. If you're considering composite bonding, I would say that based on my experience with Helix Dental, it's 100% worthwhile making the investment and getting the work done by Matt or Tom as the finished product will exceed your expectations. Thank you Tom and Matt. You guys were awesome the whole way through and I am so glad that I trusted you with the finishing touches on my teeth. I'm convinced no one else could have done a better job! Jarrod
Fantastic experience: Chloe is fantastic, made me feel at ease, did an amazing clean on my teeth, highly recommend. Thank you
Fantastic experience: I'm so pleased to find a relaxing environment with a dentistry. The staff are very friendly and Dr Edward and Summer are amazing. Looking forward to my next fillings.
Fantastic experience: My daughter had a problem in her gums we went to the helix Dentist and they fixed her up recommend you give this place a go
Negative experience: Would not use them again Painful experience . Brought my own Cepacol with me which makes a simple clean and polish painless Was not encouraged to use it My usual dentist has just retired And the CHARGE outrageous!! NEVER AGAIN
Fantastic experience: My experience with Matt and Helix dental has been incredible. Matt has completely changed my teeth through my Invisalign journey and I’m now confidant in my smile. I can’t recommend Helix Dental enough. If you’re after a quality and thorough process with the professionalism to match then look no further. 10/10
Negative experience: Was very happy with Helix upon my son’s first visit and the out of pocket charge was reasonable (around $50). Just six months later, he visited for a routine checkup taking a maximum of 20 mins and we were charged $174.60 out of pocket ($301 before health fund benefit). Considering there were no X-rays this time, as had been done last and less was done, we were shocked at the charge. Have contacted management but no response was received. Just a heads up for others considering using this practice.
Fantastic experience: I’ve just had my first check up with the team at Helix and I can’t praise them enough. All the staff were lovely and Krystal was extremely informative. I appreciate the level of detail she went into about what she was doing and the reasons why. Love the holistic approach. Would highly recommend the team at Helix to anyone looking for a fresh approach to dental care.
Fantastic experience: An amazing dentistry I totally recommend this place. Great for dental anxiety from the moment you come through the front door to the seat of your appointment. The staff are extremely friendly and super helpful. The vibe in the clinic is super calming. Your appointment is also very informative and thorough. I had an appointment with Wouroud and it was great!
Fantastic experience: I would like to give a heart felt thank you to Matthew Koma and team for the care and empathy they showed me I was very conscious of my teeth which made me very emotional going to the dentist but Matthew especially made me feel at ease ,a very compassionate young man.After going through the whitening process I was able to smile again Thank you Thank you Thank you ❤️
Fantastic experience: Went there for the first time today. Had the most wonderful experience ever at a dentist. Felt completely looked after, everything was explained, time was taken, even Dr Stephen Lin came at the end to give his analysis and next step plans. Thank you
Negative experience: My daughter visited and needed a filling but we had to to wait over 6 months for a appointment, when we attended the dentist informed us that we would need to see someone else as she would need to be put under. The dentist and everyone else could tell my daughter was terrified as she was crying but continued on telling her how painful it will be. As a dentist that heavily markets at this age I was shocked, my daughter had to see a different dentist to get this referral as they never sent it and made it hard to get it. His bed side manner was horrible, I felt like I was holding him up and a huge inconvenience even though he was running over 1.5 hours late. They seem to try and hide the fact they got taken to court over not having qualified dentists do dental work
Negative experience: When I first came I was impressed with everything but to experience this horrible thing until my crown cap fell out other day which not even old definitely under 5 years old. Had so many times coming here and telling this dentist that crown cap is very sensitive and no Crown cap should fall out in first place, was gonna come back but they want to charge me for the damaged they done. I went elsewhere to get it fix, unfortunately I’m left with crown made fall out again due to this place grind my actual tooth down too low and their no retention for the crown to grip on. Please get second opinion, you don’t want to end up like my situation. Be very vary
Fantastic experience: Absolutely brilliant dentistry practice. I had terrible dental anxiety and hadn’t seen a dentist for 6 years prior to seeing Bettina and her gorgeous hygienists. They did what they could to ease my pain and were so gentle, kind and reassuring that I had no issues going back a second time (big deal for me) not to mention the wholistic approach. I’m very grateful. I had a filling in one of my front teeth and you cannot even tell! Amazing work!
Fantastic experience: We have had such a wonderful experience so far; they are an amazing holistic dentist with an understanding and informative team. We are only just beginning our journey here but already feel so welcomed!
Fantastic experience: A really good dentist who gave some great recommendations around natural tooth health
Fantastic experience: Amazing experience seeing a functional dentist for my son. Highly recommend
Fantastic experience: The staff here are amazing and make sure you're comfortable every step of the way. A TV plays above you while you're getting a checkup and they have a monitor set up that can show you any xrays of your teeth so they can explain any issues they see. Would definitely recommend this place!
Fantastic experience: The service provided is awesome, especially receptionist Jenna
Fantastic experience: Quality service. Bookings made for myself and my family and we could not be happier. Very suited as well to my 2 year old Son.
Fantastic experience: I would like to take this opportunity to share my gratitude to Dr Steven Lin & his team @ Luminous Dentistry. The level of professionalism & friendliness from the whole team was no less than outstanding. It was comforting know the conduct of care was applied genuinely. My gum infection was resolved & my crown looks & feels amazing. The surgery is immaculately clean & your time is always their priority. Great value & honourable service. Highly recommended. Many thanks again
Fantastic experience: Excellent dentist, very holistic and fabulous with my two children, Excellent information also provided through their instragram.
Fantastic experience: Always such a good, positive, comfortable experience. The staff are always so friendly and accomodating.
Fantastic experience: Such a wonderful dentist. I have taken both my children here, including my toddler and they have both had such positive experiences. Friendly and caring staff.
Fantastic experience: Very professional, holistic dentist at the forefront of dental care. We receive great service and advice and the staff are all caring and friendly. I searched for years for a dentist like this and it’s worth the hour and a half drive each way!
Fantastic experience: Wonderful with children, such a beautiful space with caring whole body focused practitioners. I wish I found Luminous in my childhood, couldn’t recommend Dr Steven and the team highly enough .
Fantastic experience: Myself and my family had a clean and checkup. The staff were lovely and were particularly good with our children whom are 2 and 4. Would highly recommend and will definitely be coming back.
Positive experience: People are nice, service us nice, not too much parking though
Fantastic experience: Luminous Dentistry has always made me feel extremely comfortable during all procedures. They are so patient and knowledgeable, I would recommend to all.
Fantastic experience: I can't tell you how much I love that I can leave my dentist appointment with holistic wellness advice + collagen and Vitamin D supplements to support my dental health! First class service, facilities and education completely aligned with my health and wellness values. Thank you so much for creating such an incredible business
Fantastic experience: Wonderful service, Tara was so caring and gentle, so wonderful with children, highly recommend for your little one
Fantastic experience: This is the first dentist I can confidently say we feel safe and supported. My children are always welcomed with open arms and are made to feel safe before beginning a clean or check up. The knowledge all the staff members here have is incredible. I highly recommend Luminous Dentistry to all my and friends and to anyone who is looking for an honest and reliable practice.
Fantastic experience: Staff are so knowledgeable, informative and friendly. They are great with my children. I recently found my new dentist! Cannot recommend enough!
Fantastic experience: Amazing friendly staff that helped me get my crowns put in. I'm very happy with the service and the results and I will be back Have been back since initial review, still a high quality dentist, could not recommend more.
Fantastic experience: We absolutely love Luminous Denstistry and the beautiful staff. Both my kids go here and the staff are always so welcoming, accommodating, patient and kind to us all. I couldn't recommend these guys more! You should definitely check them out!
Fantastic experience: Such a beautiful place, very clean and aesthetically pleasing ! Love the aboriginal art additions to the walls and staff are so kind and friendly !! It’s an odd feeling getting excited to be at a dentist!
Fantastic experience: Amazing service! Jen is fantastic with the kids a d explains everything is great detail! Highly recommend!!
Fantastic experience: Our family dentist for years. They make your child feel comfortable and at ease. All staff are very friendly and helpful. Highly recommend.
Fantastic experience: We have had the most amazing experience with Dr Steven and the team! Highly recommend for all families to come for a visit :)
Fantastic experience: Always super welcoming and professional. I have had 2 cleans and 1 whiting treatment from the various staff at the dentistry and I can absolutely say that there is a fantastic team of friendly people here. The place to go for a comfortable, knowledgeable and relaxing experience to something that can be a fear-inducing experience, I trust them with my teeth and I most highly recommend them to anyone looking for amazing dentistry to go to.
Fantastic experience: Great service, our family has been coming here for years, my children are doing the Myobrace program and having great results, cleans are always thorough and staff always friendly. Highly recommend
Fantastic experience: Luminous Dentistry is an amazing experience all round. They are extremely knowledgeable and provide the best customer service every time. Will definitely be coming back here in the future.
Fantastic experience: Jenna and Sam made my experience so wonderful and helped calm my nerves. Thanks girls!!
Fantastic experience: Fantastic family dental practice. All staff are wonderful and very knowledgeable. Would definitely recommend this practice.
Fantastic experience: Had my front lower tooth crowned by the team, there wasn’t much of it left but they did a tremendous job. Always felt calm & comfortable & the shading is perfect. I highly recommend Steve & his team at Luminous.
Fantastic experience: Luminous Dentistry is amazing! My children see Jenna and she is the most caring and understanding hygienist. She really knows how to make kids and adults feel comfortable and relaxed. Would not go to anywhere else!
Fantastic experience: I brought my daughter in for her first dental consult. The team were absolutely amazing with making sure she was comfortable and felt safe. Would highly recommend
Fantastic experience: Luminous dentistry is 10/10! The lengths they go through to make my visit comfortable aren't comparable! I travel over an hour to get my teeth cared for by Jenna and cannot fault her professionalism, care and vibe. Do you and the hygiene of your mouth a favour!
Fantastic experience: I started going to Luminous Dentistry because I heard rave reviews about Jenna, especially how amazing she was with kids. That was 2 years ago now and we’ve never looked back. I can’t recommend Jenna enough and my kids look forward to their visits just to see her. My teeth have never been in better health thanks to both Jenna and Steven. The staff are always so friendly an accommodating and the practice is always extremely clean.
Fantastic experience: Can I give you 15 out of 10? I have waited a very long time to find a dental practice so warm welcoming and at the very pinnacle of modern dentistry. Don't go anywhere Luminous
Fantastic experience: Sam helped me with my whitening needs and I couldn’t be happier! So professional and lovely to speak with on the phone!
Fantastic experience: After being scared to go to the dentist for as long as I can remember, that’s now changed. Everyone at Luminous have been amazing! Sam and Sarah on the front desk are always friendly, Jenna who is a wizard at cleaning my teeth and Steven who takes care of my dental work. I couldn’t recommend this place enough!
Fantastic experience: Our family dental clinic. Great welcoming clinic. Caring and skilled staff. A truly holistic approach to oral care. Luminous always discuss treatment and anticipated requirements from oral care to dietary impacts at length to ensure our families teeth are in great shape. The processes are clear and easy, from booking to reminders, to late changes. Very accomodating to needs as they come up. Thank you Luminous team, keep up the great care and service.
Fantastic experience: I had such a great experience with Luminous, it’s a beautiful practice with such warm and welcoming staff. The hygienists, oral health therapist and dentist are full of preventive knowledge and gave me some great advice to maintain my hygiene care at home. Thanks everyone!!
Fantastic experience: Tara is very informative, gentle practitioner with a good sense of humor. The whole practice has a very friendly & welcoming vibe.
Fantastic experience: The staff are so kind and friendly, and the clinic is absolutely beautiful. Would definitely recommend coming here!
Negative experience: Staff very friendly place very professional. I had a clean done. No where near as thorough as I'm used to. I mentioned this to clinician where I'm used to all teeth being attended to specically with all instruments used for a clean. My response was because teeth are so clean. I thought the idea of a clean is to prevent build up not wait until it appears.
Fantastic experience: Everyone working here is super friendly, professional and accomodating ! They're on the ball with booking you in for emergencies, knowledgeable and give a safe and non judgmenatal environment! Thank you luminous, I appreciate you all!
Fantastic experience: The staff are really professional and it was a positive experience.
Fantastic experience: Great staff and caring dentists! Highly recommend!
Fantastic experience: Friendly staff and great clinic, would recommend!
Fantastic experience: Best dentist ever !
Fantastic experience: Love the holistic approach used for my 6 year old daughter here, we are using the myobrace to prevent the need for braces in the future by working on orofacial development now. So informative, I was so we'll educated and so glad to find a holistic approach, rather than traditional dentistry.
Fantastic experience: I had such a severe case of periodontitis my teeth were basically flailing in the wind. One time I sneezed and one fell out from the force of my sneeze. My friends and family couldn't be around me because of the smell. I'm so thankful for luminous dentistry for being so kind, caring and generous to me. They have restored my smile to a perfect state and my friends and family finally hang out with me again and are always giving me compliments on my smile.
Fantastic experience: Love these guys! Once I fell off our roof almost face first onto a tree stump, you can imagine the mess they had to clean up, but honestly they did such a good job that my mouth looks completely normal. Had to have a fair few visits and they are all really lovely.
Fantastic experience: Wonderful staff, clean and tidy clinic, everyone is so professional and to top it all off they are amazing with children
Fantastic experience: My daughter and I visited luminous dentistry today, I was so happy with our appointment, their approach to dentistry is amazing and all the staff are so knowledgeable. My daughter is so excited to go back and see Jenna the hygienist to have her teeth cleaned so they sparkle.
Fantastic experience: Professional and friendly enviroment, the staff are awesome, highly recommend!!!
Fantastic experience: I took my two little boys here and the staff were SO amazing with them. The moment we arrived a child friendly tv show was put on for them in the reception area, the hygienist was so energetic and made the appointment fun and engaging! The kids actually loved their visit and can’t wait to go back.
Fantastic experience: Very professional environment! All the staff are lovely would definitely recommend
Negative experience: I recommended this dentist to my partner and it’s the worst thing I ever did. When I attended the original dentist was brilliant, but unfortunately he has left and his replacement is terrible. Similar to another comment on here his tooth was not anaesthetised properly when needing crowns, but sadly that wasn’t the worst thing. We paid around $10,000 for teeth to be capped and top and bottom dentures. The dentures are so poorly made and so thick he can’t even keep them in his mouth. After going to a real denture clinic we discovered that these dentures are so bad that they can’t even be modified so we have to pay for new ones. We also discovered that we aren’t the first ones this has happened to. Avoid them like the plague - we won’t ever recommend or return. If I could rate this as no stars I would. I’m so disappointed as my first few visits with them with their original dentist was fantastic.
Fantastic experience: Such a beautiful dental practice, Dr. Lin and team are all extremely lovely. Fantastic knowledge with a holistic approach.
Fantastic experience: I go here for my dental work, the team here are legendary and the receptionist Diana is really good looking
Fantastic experience: I had teeth whitening and crowns to replace my two front teeth as I was not happy with their appearance. The care and professional support I receive during both procedures was above and beyond what I had anticipated. I would highly recommend Luminous Dentistry to anyone who is looking to improve their smile. Words can not explain how much more confident I feel. Thank you to all the team.
Fantastic experience: This dental practice is fantastic! It is lovely and clean, with very friendly staff. But what aces everything is the practice's philosophy, preventative dentistry is life changing, and the way to go! Thanks @luminous dentistry!
Negative experience: Beautiful place but everything is just about money, don’t about real necessary what the paciente needs or wish . Poor people just have a money .
Fantastic experience: Amazing service, friendly staff! Will definitely be back!!
Fantastic experience: Thank you to the team at Luminous Dentistry for making it so welcoming for my fiance today. His finally over the nightmare of a toothache.
Fantastic experience: I was really impressed with my whole experience, the staff were very professional and friendly which made feel super relaxed. The aesthetics are very stylish and inviting and it was reasonably priced unlike other rip offs I’ve been too. I highly recommended
Negative experience: Unfortunately my experience here was horrendous. I had a chipped filling and as I had recently moved to the area chose this dentist as they were local and there were a number of good reviews (but also 1 bad review). At the initial consultation I was impressed .. the surgery and staff were lovely and the teeth clean was excellent. Root canal therapy and crown were scheduled for subsequent appointments. However the following appointment to commence root canal was horrible. The painful affected bottom tooth was not anaesthetised properly despite alerting the dentist who administered 2 further injections (3 in total). I let the dentist know only my upper cheek and lip was numb and the tooth was still extremely painful. I was advised this was because there was a bad infection. When drilling started I nearly hit the ceiling and had to endure the procedure in incredible pain. Against my better judgement I returned for the second follow up root canal appointment and informed the dentist if my tooth could not be numbed entirely I couldn't go through with another painful procedure. 2 needles later (administered in the same spot as the previous appointment) only my entire upper cheek, face and eye were completely numb (I couldn't close my left eye at all) but no numbness in teeth or gum. I had never experienced this before at other dental surgeries. The dentist had to attend to another patient and after some time the nurse returned and informed me he wouldn't be long. I advised the nurse that my mouth was not numb. After another long period the nurse returned and informed me there was a bit of an emergency with a standard procedure but the dentist shouldn't be much longer. It had now been 1 and a half hours from when I had arrived for my appointment. I decided to leave and I let the dentist know on my way out that the anaesthetic was not administered in the right location and was ineffective for completing the root canal and I would need to go to another dentist to complete the work. I drove home in great difficulty as I could not blink with one eye at all which was blurry. I will not be going back to this dentist.
Dear Ms Ritson,
Thank you for your review. We are glad to have this correspondence from you as we have been unable to reach you in out attempts following up as a courtesy with you.
We are extremely disturbed to hear that your experience with us was a negative one, and we apologise for this. We can honestly say that we do, and will continue to provide the best possible care to our ability, always.
The day you had come in was certainly a busy one, and many of our patients did have larger than normal waiting times. That day there were 3 emergencies which came in unexpected and our Dentist on duty attempted to accommodate to the best of his ability. It is not in our ethos to turn anyone away when they have been injured or similar. Our team had the day flow well considering the unexpected changes in our schedule. Our patients, you included, were given updates of their waiting times and you and the other patients totally understood and were compassionate regarding this matter. We do apologise that you had to wait a larger than normal time and this is not something that happens on a regular basis. I’m sure you can understand that as a medical facility expected time allocation and emergencies often change the way things flow. However, we do understand your concern.
Often when a tooth is heavily infected, it can be difficult to administer full pulpal anaesthesia due to the surrounding suppuration. Our Dentist discussed this with you and kept you aware throughout your appointment of the difficulty of all of the combined. As you stated yourself, the injection on your second appointment was in the same position, because that is the correct position. Depending on your anatomy it is normal to experience numbness of the eye and side of face, and this returns to normal as the local anaesthetic dissipates.
There are many different options that could have then been taken if you had stayed and talked to our Dentist, instead of continuing to walk out while they attempted to find out what was wrong. We will always do the best we can to ensure your comfortability during your time with us.
It is distressing to us that you left in the middle of undergoing medical treatment. Without being able to converse with you regarding your concerns, we were not sure if you were fit to drive and were extremely worried for your well being, hence our follow up calls.
Against our better judgement, we at our discretion accommodated your price match request on your crown after you stated you could receive a cheaper price in Chatswood.
Once again Ms Ritson we do apologise that your experience with us was negative in the end, and our regret is we wish we had been able to converse with you so that you had a better understanding of the clinical aetiology around local anaesthesia instead of thinking it was in the wrong place.
We wish you all the best in receiving medical care in the future, and should you require any further clinical notes for your next treatment please don’t hesitate to get in touch.
All the best for the future.
Yours in health, Luminous Dentistry
Fantastic experience: Excellent experience!! For many years Due to unpleasant experiences with previous dentist I avoided and ignored issues, after walking into luminous dentistry in a very anxious state I was put at ease very quickly by the pleasant staff, After having a treatment plan organized by Dr. Steven I returned to undertake the work, Dr. Steven was more then accommodating to work to my budget and tackle the issues one by one. Can not fault the service or professionalism of luminous dentistry. Highly recommend
Fantastic experience: Really lovely practice and staff. Doesn’t have that clinical feel which I really like!
Fantastic experience: I used to have an immense fear of going to the Dentist and avoided it at all costs. After not having been to a one in 6 years, I discovered Luminous a couple of years ago. From the second you walk in the door you are met with the beautifully designed and almost spa-like feel of the surgery and the friendly and extremely knowledgeable staff who help you sit back and relax in one of their spacious and naturally-lit rooms. Don’t like the sound of the tools? That’s not a worry here as each of the rooms has a smart tv on the ceiling equipped with Netflix so you can catch up on your favourite shows or even watch a movie. Each Dentist I’ve had there has been welcoming, open and honest, ensuring that I know I am in nothing but the best, very qualified hands. They chat to you and share their knowledge and experience so that you are well-informed about whatever procedures you may need. Luminous is the non-dentisty Dentist that I had always dreamed of, and I am so grateful to have stumbled across them. As I now look forward to my 6-monthly appointments, I HIGHLY recommend them to everyone!
Fantastic experience: I was recommended here from a friend, I was talking to her about getting a second opinion on my daughters hole in her molar after being told she will need to be admitted to hospital and put to sleep for her procedure and was gana cost us a lot of money. Jess was amazing with my daughter and explained lots to us about fixing it up and helping her teeth with some vitamins so they can hopefully get stronger in time. She filled it straight away with no needles or any pain and saved us lots of stress and money. Thankyou
Fantastic experience: Thank you to Ellie and Jess who made room to see me at the last minute due to a chipped tooth. Probably the most fun I’ve ever had at a dentist, I’m actually excited to go back.
Fantastic experience: Steven, Cassandra and the team at Luminous Dentistry have been nothing short of amazing! We are so truly lucky to have such a caring, supportive and holistic dentist on the central coast! Our daughter has been under Dr Steven's care over the last few months as she had a tooth abscess and with his help we have managed to heal the abscess holistically and her tooth has now begun to remineralise... we are so grateful! Everyone at Luminous has made our daughter feel so safe and comfortable during her frequent visits ♡ I highly recommend Luminous Dentistry for children and adults. Thank you for everything you do!
Fantastic experience: I absolutely love the philosophy behind Luminous Density and their holistic approach to the body.
Fantastic experience: The staff were extremely professional and made the process very seamless from beginning to the end. The team went above and beyond with their oral care and provided me with appropriate education so I am able to best care for my teeth at home also. Very holistic approach to health care. I routinely have my teeth cleaned by Dental Hygienist Jenna and could not be happier with my results. Beyond impressed with my overall care at Luminous Dentistry.
Fantastic experience: Really friendly staff! Always make you feel at ease and comfortable
Fantastic experience: My Partner and i have been going here since it the practice opened in Long Jetty! This modern and clean practice ties perfectly with the warm and welcoming staff & we would recommend any friend or family member to go to Luminous. A special shout out to Bethany & Jenna who always leave our teeth squeaky clean & white! - Genevieve & Nathan.
Fantastic experience: I was referred to this dental practice as they specialise in tongue and lip ties and my child needed her ties released. I was nervous and anxious about the procedure but once meeting Dr Steven Lin all my anxiety and worry was completely turned around and I felt very confident and reassured by his professionalism and genuine care for my child. I highly recommend this dental practice for all your family needs!
Fantastic experience: Getting my teeth whitened in chair by Cass at Lumi was the best experience at a dentist I’ve ever had. Not only are the team passionate and welcoming, the atmosphere in the incredible Scandi inspired surgery makes a trip to the dentist a thing to look forward to! Would recommend over and over again.
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