DB Dental Innaloo
Information about DB Dental Innaloo
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-18:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 8:30-16h
Part of the National Dental Care Group, DB Dental Innaloo aims to fit our high-quality dental care around our patient's schedules. Centrally located in Innaloo, our practice offers a wide range of general and cosmetic dental services, including orthodontic treatment, Invisalign, teeth whitening, kids dentistry, dental bridges and crowns, wisdom teeth removal, root canals, and emergency dental. Using the latest techniques and state-of-the-art equipment, we provide the best standard of dental treatment for all family members. Located in Innaloo Soppers Village outside Westfield Innaloo, our friendly team is here to help you maintain optimal oral health.
Our comment from Top Dentistas about DB Dental Innaloo:
DB Dental Innaloo is a highly recommended dental clinic known for its friendly and professional staff. Patients frequently express gratitude for the prompt and caring service provided, especially in emergency situations. The dentists at DB Dental are noted for their gentle approach and their ability to make patients feel comfortable during procedures. Many reviews highlight the calming atmosphere of the clinic and the team's dedication to patient care.
Key strengths of DB Dental Innaloo include:
- Exceptional emergency care: Many patients appreciate the clinic's responsiveness in urgent situations.
- Professional and compassionate staff: The dental team is described as friendly, thorough, and attentive.
- Comfortable experience: Reviews frequently mention pain-free treatments and a relaxing environment.
- Attention to detail: Patients commend the thorough explanations and personalized care provided by the dentists.
Overall, DB Dental Innaloo strives to deliver an excellent dental care experience, ensuring patient comfort and satisfaction throughout visits. The staff's dedication and professional demeanor make them stand out as a top choice for dental needs.
Services and Treatments
DB Dental Innaloo: Reviews
Fantastic experience: Extremely grateful for the last minute emergency appointment the clinic gave me. I called so many dentists in area and only DB Innaloo could assist. The Dentist was also very gentle and made my nerves calm down with ease! Highly recommend
Thank you for the positive review! We're dedicated to providing immediate care during emergencies, and it's great to know we could assist you promptly. We're here for you whenever you need us!
Positive experience: Friendly service and dentists, but price wise, most expensive in the area. Went for second opinion and paid a fraction of the price. When passed on, receptionist didn't care.
Thank you for your feedback. Please rest assured that we take feedback like this very seriously and are investigating the situation as a matter of urgency. We will come back to you shortly.
Fantastic experience: Dr Pavel was excellent, the ladies at the front were very helpful and pleasant, the entire place has a really nice vibe (considering what awaits in the rooms - let's be real, nobody WANTS to go to the dentist). A really good experience, which I'd never thought I would say after having a molar removed. Didn't feel a thing, honestly. Well priced too. Considerably less than the "worst case scenario" quote I was given on the phone. Thank you very much!
We appreciate your 5-star review! It's always our goal to provide excellent care and service, and we're pleased to know that we achieved that for you.
Fantastic experience: They got me in same day fixed problem very happy with service all very kind too
Thank you for taking the time to leave a review. Our team work very hard to ensure our patients receive excellent dental care so we really appreciate it.
Fantastic experience: Excellent service as always from Dr Helena, professional and thorough, what more could you ask for! 5/5
Thank you for the great review! Dr Helena is committed to delivering the best care, and we're happy to know you had a positive experience.
Fantastic experience: Dr Eman is very thorough, thoughtful and caring. She explains the current status of my condition and provides the best solution to tackle the issue. I can rest assured that I am in good hands. Thank you Dr Eman.
We appreciate your 5-star review! Dr Eman always strives to provide excellent care, and it’s wonderful to hear you had a positive experience. See you next time!
Fantastic experience: Dr Sura has been my dentist for the past 18 months, he is extremely professional and provides person-centred care, explaining his process and frequently checking on patient comfort. He also works alongside a wonderfully attentive nurse. Most recently Dr Sura worked with me to whiten my teeth, fill imperfections in one front tooth and remove an old, badly stained filling to the other front tooth, creating a perfectly shaped and colour matched replacement. The end result reflects his dedication to perfection.
We appreciate your 5-star review! Dr Sura always strives to provide excellent care, and it’s wonderful to hear you had a positive experience. See you next time!
Negative experience: If I could leave 0 stars, I would. I went into DB Dental Innaloo wanting to make an appointment. I went in and walked up to the reception desk (at this point there was a customer that had just walked out from the back a little bit after I walked up). There were two people at the desk, one was busy while the other one was free. I started asking about making an appointment to the lady that was free when she cut me off mid-sentence when she saw a third person walk in through the front door, saying she needed to give them the form to fill out. Although she didn’t give me an explanation, I was fine with that, as I understood that the dentist may be waiting for this patient to fill out the form. But then after she handed out the form, she told me to have a seat as she wanted to serve the other people that came a bit after me. I was upset because I was already understanding about the third person cutting in front, but no explanation was given as for why I had to wait for the other people as well. When I asked for a reason why she was serving others before me - even though I had come in first - she repeated what she said earlier, telling me to wait and that’d she’d serve me after. I’ve been to other DB Dental’s, and making an appointment only takes a few minutes, but she didn’t even try to ask what I wanted, and instead wanted to serve people that came after. Her attitude was dismissive, unprofessional, and arrogant.
Thank you for your feedback. Please rest assured that we take feedback like this very seriously and are investigating the situation as a matter of urgency. We will come back to you shortly.
Fantastic experience: Excellent, professional and friendly staff and treatment from a very skilful dentist
Hi Rob,
Thanks so much for your 5-star review! We are glad to hear about your positive experience with our friendly dental team. We look forward to welcoming you back soon.
Mel, Practice Manager at DB Dental Innaloo
Fantastic experience: Ive always been anxious about going to the dentist and this was the best experience I've ever had. Dr Patel was so friendly and calm and explained everything to me as the process went on. Would highly recommend
We appreciate your fantastic review! It’s great to hear that we could make your visit a calm and positive experience. Thank you for choosing us, and we’re here whenever you need us.
Fantastic experience: Caring and competent
Thank you for the 5 stars! We're delighted to know you had a great experience at our practice.
Fantastic experience: Great experience! The dentist I saw at my first appointment was incredibly comforting and reassuring, which made the whole visit so much easier. I really appreciated their calm and professional approach.
We appreciate your fantastic review! It’s great to hear that we could make your visit a calm and positive experience. Thank you for choosing us, and we’re here whenever you need us.
Fantastic experience: I can’t express how thankful for an amazing receptionist like Duda. She spent a loottt of time in assisting me, was extremely patient, extremely polite and very considerate. Thank you so much Duda. I appreciate you very much
Hi, S. Your review is a great encouragement to our team. Thank you!
Fantastic experience: Really good facilities and friendly, supportive staff.
Thank you for the 5 stars! We're delighted to know you had a great experience at our practice.
From the team at DB Dental Innaloo.
Fantastic experience: Extremely reassuring and pain free.
Hi Jenny,
Thank you for taking the time to leave us a review! We’re so happy that we could accommodate your dental needs.
From the team at DB Dental Innaloo.
Fantastic experience: Always good service and nice staff
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: Procedure completed quickly and comfortably by Helena. Good advice provided
Hi David,
Thank you for the 5 stars! Dr Helena is committed to delivering the best care, and we're delighted to know you had a great experience. See you next time!
From the team at DB Dental Innaloo
Positive experience: Bunma attendied on saturday 24th may 11am. She saw Dr Rosalin George who was proffesional efficient ,gentle ,the premises was modern clean comfortable. I felt a little uncomfortable due to the young man at reception. Bunma and I have been together over 20 years, she is 68 I am 59, english is not her first language, she still struggles even now a bit so I do get a little concerned about the communication barrier. We do most things together including going to the doctor,dentist,ect. This may seem unusual and taken the wrong way by some, including the young man at reception? And of course the white man ,asian lady thing that some cant reconcile without thinking below thier navel . From asking us to sit down when we were in line to pay, then allowing others who came after to be served first, to asking to see the debit card bunma used to pay for the service . Nothing personal, no grudges , just observations about treatment of myself and to a lesser extent Bunma, makes me quite sad. Just my observations from my perspective amd my opinion, I'm sure some will disagree with. I don't know, but I do know there was a hint of something not pleasant that was evident on a non verbal level . Maybe it's just me , maybe I'm too sensitive. I'm happy bunma had a good experience which is the main thing in my mind. Kind Regards from Richard and Bunma
Fantastic experience: "I’ve had a fantastic experience with this dentist! Love going there!!! They are professional, gentle, and always take the time to explain everything clearly. The office is clean and welcoming, and the staff friendly and helpful. Highly recommend!"
Hi Kriss,
Thank you for the great review! We’re so happy you loved your experience and can’t wait to see your smile at your next appointment. Until then, we’re here if you need any help with your dental care.
From the team at DB Dental Innaloo.
Fantastic experience: One of the most friendly dental practices you can find.
Hi Rika,
We’re delighted to hear that your experience with us was a positive one. Thank you for your trust and for choosing us for your dental care.
From the team at DB Dental Innaloo.
Negative experience: Absolutely terrible experience. I went in for a cleaning, but my teeth still have visible tartar — it’s like nothing was done. The whole appointment lasted barely 30 minutes, and for the price they charge, that’s unacceptable. Extremely poor service and definitely not worth the money. I won’t be going back. Choose this place because it was cheaper it didn't worth at all in the end. Pay more but get a proper cleaning done somewhere else.
Hi Bruna,
Thank you for sharing your feedback with us. We’re genuinely sorry to hear about your experience and appreciate the opportunity to address your concerns.
We understand the Practice Manager, Mel has reached out to you to find a resolution and we appreciate the opportunity to show you that providing the highest standard of care and service to our patients is our top priority.
Team at DB Dental Innaloo.
Fantastic experience: Friendly professional staff. Given a plan of what was needed. Happy.
Hi Gaye,
Thanks for taking the time to leave us a review, it's great to hear about your positive experience. We look forward to welcoming you back for your next visit.
Mel, Practice Manager at DB Dental Innaloo
Fantastic experience: From check in to check out everyone at DB Dental Innaloo is professional and the operation is smooth. Thanks Ailsa for being so thorough and pleasant. Cheers everyone
Hi Ross,
Thank you for the great review! We’re so happy you loved your experience and can’t wait to see your smile at your next appointment. Until then, we’re here if you need any help with your dental care.
From the team at DB Dental Innaloo.
Fantastic experience: Great Service. Explained the treatment plan in detail.
Hi Joby,
Thank you for taking the time to leave us a review! We’re thrilled to hear that your experience with us was a positive one. Thank you for your trust and for choosing us for your dental care.
From the team at DB Dental Innaloo.
Fantastic experience: I went and had a check up here at DB Dental Innaloo and the receptionist ladies were very friendly and helpful and patient. my dentist who I saw Chris was very kind and helped me with my dental issue that I have and felt satisfied with the outcome he was very prompt and professional I highly recommend you come here for all your dental needs .
Hi Maria,
Thank you for your 5-star review! We're so glad to hear you had a great experience - providing excellent care and service is always our priority. We look forward to welcoming you back at your next visit.
From the team at DB Dental Innaloo.
Fantastic experience: Thank you Dr. Ailsa. We are over the moon for the service you all rendered.
Hi Sonam,
We’re thrilled to hear that Dr. Alisa made your visit exceptional. Thank you for the 5-star review and for choosing our practice. We look forward to your next visit!
From the team at DB Dental Innaloo.
Fantastic experience: I went to Helena and she is amazing, she gave great advice and did a great job on my teeth
Hi Alex,
Thank you for the great review! Dr Helena is committed to delivering the best care, and we're happy to know you had a positive experience.
Mel, Practice Manager at DB Dental Innaloo.
Fantastic experience: Not being a fan of dentists I get pretty anxious after previous not so good experiences, I saw Dr Viran Patel who put me at ease immediately and made it a pleasant experience, he was gentle, explained everything he did along the way and I would definitely recommend him and have already have. Thanks
Hi Mary,
Thank you for your wonderful review and 5-star rating! Dr. Viran is committed to providing the best care, and we’re happy to know you had a positive experience. Your comfort and satisfaction are our top priorities, and we’re glad we could help you feel at ease during your visit. We look forward to seeing you again!
Mel, Practice Manager at DB Dental Innaloo.
Fantastic experience: Front desk ladies always helpful and very knowledgeable, first class customer service.
Thanks for your review, Ana!
We're thrilled that our team left a lasting impression and look forward to welcoming you back for your next appointment :)
From the team at DB Dental Innaloo.
Fantastic experience: Another great outcome at DB Dental Innaloo. Courteous, professional and Dr. Roslyn brilliant as ever!
Hi Noel,
We appreciate your 5-star review! It's always our goal to provide excellent care and service, and we're pleased to know that we achieved that for you. Thanks for being a valued patient!
Mel, Practice Manager at DB Dental Innaloo.
Fantastic experience: This is the First time I have rated a Dentist so highly, thanks so much to the Awesome Dr Chris Illes and his wonderful team - he is truly an Excellent, kind, gentle and very thorough Dentist in all things whether it's tooth extractions, fillings, checkups etc. My thanks also to all the friendly and very helpful ladies at Reception! Greatly appreciated :) Monique K
Hi Monique,
We appreciate your 5-star review! Dr Chris always strives to provide excellent care, and it’s wonderful to hear you had a positive experience. See you next time!
Mel, Practice Manager at DB Dental Innaloo.
Fantastic experience: I have been a patient at DB Dental Innaloo for many years and have been very happy with the level of service and treatment . This has improved over the years . My wife and I are both patients of Doctor Chris IIes and can not speak highly enough about him . Chris is a great dentist and is very polite and friendly . He makes us feel at ease . Thank you Chris.
Hi George,
Thank you for your 5-star review! Dr. Chris always strives to provide excellent care, and we’re thrilled to hear you had a positive experience. Your comfort and satisfaction are our top priorities, and we're glad we could help you feel at ease during your visit. We look forward to seeing you and your wife next time!
Mel, Practice Manager at DB Dental Innaloo.
Fantastic experience: Very happy with my dental support from the team at Innaloo.
Thanks for your review, Stephen!
We're thrilled that our team left a lasting impression and look forward to welcoming you back for your next appointment :)
Mel, Practice Manager at DB Dental Innaloo
Fantastic experience: Great dentist, but even better receptionists
Fantastic experience: Dr Parvin helped me with my Invisalign treatment and he was excellent. Very helpful, answered all my questions and was very kind throughout the whole experience. Really happy with the result.
Hi Blaise,
We appreciate your fantastic review! Dr Parvin always strives to provide excellent care, and it’s wonderful to hear you had a positive experience. See you next time!
Mel, Practice Manager at DB Dental Innaloo
Fantastic experience: Slick operation. Very satisfied with entire experience.
Thanks for your review, Michael! We’re glad you had a smooth experience and left satisfied. See you again soon!
Mel, Practice Manager at DB Dental Innaloo
Fantastic experience: Really nice staff and experience
Thank you, Astrid!
We're so glad to hear you had a great experience with our team. We look forward to seeing you again!
Mel, Practice Manager at DB Dental Innaloo
Fantastic experience: Me and my family are going to Dr Helena for more than a decade. She is best that you can find in this profession. Her pragmatic approach towards dental issues, very high care-factor and all dental hygiene advices has helped us tremendously.
Thank you for your kind words! We're happy to hear that both you and your family trust us with your dental needs; superior patient care is our #1 priority.
Positive experience: Their service has improved, however their fees have significantly increased and are way higher than the ones from other similar practices. I won't use them for any dental service other than regular check ups.
We're thrilled that our team left a lasting impression and look forward to welcoming you back for your next appointment :)
Fantastic experience: Great friendly service
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: very informative dentist
Thank you for your 5-star rating!
Fantastic experience: Chris is my new dentist. My dentist of 11 years, Colin retired. Chris was thorough and gentle. It wasn’t an uncomfortable experience at all.
Thank you for sharing how much you enjoyed your experience with Dr Iles. We pride ourselves on the quality of our team so we love hearing reviews like yours.
Fantastic experience: Dr Patel was absolutely professional friendly happy and amazing and explained everything I will be coming back to him
Thank you for your kind words. We’re so happy to hear that you left our practice with a smile – superior care is our top priority.
Fantastic experience: First time attending this clinic and the admin staff were incredibly friendly and helpful. Dr Helena was amazing during my appointment and made me feel very comfortable and at ease. Could not recommend this clinic enough.
Thank you so much for your kind words! We're thrilled to hear that you had a great experience at our practice.
Fantastic experience: Nice people
We’re so happy to see that your experience was 5-star!
Fantastic experience: Needless to say Good dentist here. The administrators in the reception are courteous and helpful. Thanks for helping my kid too.
We appreciate your 5-star review! It’s always our goal to provide excellent care for the whole family, and we’re glad to know we met your expectations.
Fantastic experience: The team here are an absolute delight to deal with. Dr Ailsa Malone is so friendly, and the receptionist (sorry I missed your name) is a DELIGHT! The last two times I’ve visited she has been so energetic and welcoming. Highly recommend the team at DB Dental Innaloo.
We appreciate your 5-star review! Dr Malone always strives to provide excellent care, and it’s wonderful to hear you had a positive experience. See you next time!
Fantastic experience: Highly recommend Dr Ailsa Malone, extremely friendly and makes you feel like you're not at the dentist! She took the time to explain everything in detail and was very thorough. By far the best experience I have had to date, so thank you for that. To the ladies on reception, thanks for the laughs.
Your positive feedback means the world to us! We're so happy that you had a pleasant visit. Thank you for your trust and support. We can't wait to welcome you back soon!
Fantastic experience: I have been seeing the same dentist since I was 18 (& how dare he retire in his mid 70's), but I have found my new forever Dentist and clinic. Dr Viran Patel at DB Dental in Innaloo is absolutely fantastic as is Sam when you walk in the door & everyone that I've seen at the clinic in Innaloo. I have worked in medical for a very long time so can definitely be judgemental, but I can't recommend them more highly. Just don't get too popular Dr Viran Patel, because I still need to be able to book in to see you!!! I completely understand many patients are nervous going to the dentist, but from walking in the door to seeing Dr Viran everything is explained so as a patient you feel comfortable.
Your positive feedback means the world to us! We're so happy that you had a pleasant visit. Thank you for your trust and support. We can't wait to welcome you back soon!
Fantastic experience: I recently had a core and crown at DB Dental by Viran Patel. He was so kind, caring and aware of my situation. I could not have an extraction and he went to no end of trouble to make sure I was comfortable at all times. The process was all completed in approximately 2 hours and I had no pain or discomfort at all. The crown feels great and I am eating as normal straight away.
We appreciate the 5-star rating! Your satisfaction is our priority, and we're grateful for your positive feedback.
Fantastic experience: I’ve been going to DB Dental for years, recently I had a new dentist there and he was incredible, so kind and friendly and wasn’t painful or hard at all. I’d strongly recommend Dr Varin Patel! And the receptionists are so nice too, super helpful and, facilities clean
We appreciate your 5-star review! It's always our goal to provide excellent care and service, and we're pleased to know that we achieved that for you.
Fantastic experience: DB Dental in Innaloo is my family dentist. From office staff to dentists it is a friendly and caring team. We always feel welcomed and cared for. Thank you DB dental you are all amazing ❤️
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: Very pleasant experience, got exactly what i was after! Receptionists where absolutely amazing and super kind! 10/10 would recommend to anyone looking to have dental work done. :) JT
We appreciate the 5 stars! Your positive rating means a lot to us.
Fantastic experience: DB Dental Innaloo has been my dentist of choice since moving to Perth some years ago. And I am more than happy to recommend them. The service has always been first class; very professional and friendly, ... from reception and treatment, to recommendations and advice. Thankyou ... I look forward to each visit ... confident that I am in good hands. Thankyou very much to Dr Helena Munaser and all the team at DB Dental Innaloo.
Hi Richard,
Thank you for taking the time to leave a review. Our team work very hard to ensure our patients receive excellent dental care so we really appreciate it
Negative experience: They lost my appointment. I rang a week early to confirm. Was told that I didn't have an appointment. Was told to make another appointment which was very inconvenient for me. I have the original sms to show they have lost my appointment
Hi Roger, thank you for taking the time to express your concerns and we’re sorry to hear you had such a frustrating experience. I have passed your feedback onto our practice manager however we’re having trouble locating you in our system with the details provided. Can I please ask you to contact us at [email protected] so we can investigate further as we’d like to ensure this doesn’t happen again.
From the team at DB Dental Innaloo
Fantastic experience: Had dental check up, clean and filling by Dr Viran. He was excellent. Very friendly, professional and highly skilled.
Hi Dorji,
Thank you for your review! We're glad to hear Dr Viran provided excellent care. We appreciate your feedback and look forward to your next visit!
Mel, Practice Manager at DB Dental Innaloo
Fantastic experience: This practice has very helpful staff and trustworthy fantastic dentists.
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: Excellent practice. Always running on time and reception staff are so friendly. Dr Munaser is very professional, gentle and thorough. She is excellent and I have been seeing her for 3 years. Highly recommend this dentist and practice.
Thank you for taking the time to leave a review. Our team work very hard to ensure our patients receive excellent dental care so we really appreciate it.
Fantastic experience: The dentist kept checking on if I was feeling comfortable, and he gave me advice on how to protect my gums from more damage using the hard brush.
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
Positive experience: Excellent service. All the staff are wonderful, very efficient & gentle dentists.
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: Great emergency dental care. It only took 24 hours to get appointment that suited my busy schedule. The dentist was informative, honest and very clinical with her work. I would definitely recommend DB Dental.
Thank you for your kind review, Bernard! Patient care is our top priority, especially in an emergency. I'm so glad we were able to accommodate you on this day!
Fantastic experience: Dr Malone was really great. The practice was punctual and friendly. Would recommend and will go again.
We’re so happy to see that your experience was 5-star!
Fantastic experience: Was treated by Chris and assistant. Both were gentle and skilful. Thank you
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: I have been using DB Dental Innaloo now for some years, and while I dont get excited about my visits the staff there are fantastic. The front reception staff are friendly and the dentists are very professional and are careful to explain everything in detail. I had to vist there yesterday due to a dental emmergency and was seen at short notice and provided with the best care from the dentist Chris Lles.
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
We look forward to seeing you next time!
Fantastic experience: Dr Malone has an amazing vibe
We’re so happy to see that your experience was 5-star!
Fantastic experience: great service. Lovely staff
We’re so happy to see that your experience was 5-star!
Fantastic experience: I had an appointment with Dr Ailsa Malone and she was lovely. very personable and yet very professional. I had general check up and clean and some small chips filled which was quick and painless, gotta love that! I was appraised of possible future work and a quote was supplied, but at no time did I feel pressured or like I was being sold something that wasn't necessary. Would highly recommend this Dentist practiced based on that experience.
Thank you for taking the time to leave us a review! We’re so happy that we could accommodate your dental needs and your positive feedback means a lot to us.
Fantastic experience: Lovely receptionist with superb dentist. Dr Melone was great as a dentist and a person.
Thank you for the great review! We’re so happy you loved your experience and can’t wait to see your smile at your next appointment.
Fantastic experience: Great place, very efficient and professional
We’re so happy to see that your experience was 5-star!
Fantastic experience: We have been to both Ellenbrook and Innaloo practices. Both times have been excellent with the dentists being some of the best that my wife and I have attended. We would highly recommend DB dental.
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
We look forward to seeing you next time!
Fantastic experience: Lovely dentist - a very comfortable appointment. Very gentle and thorough. Lovely reception staff.
We’re so happy to see that your experience was 5-star!
Fantastic experience: Went in last week for my check up Great front desk service and my Dentist Farshid was great - very happy
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: Excellent Service -I wanted to stay with the same dentist at a different branch because of the quality of care
Thank you for taking the time to leave us a review! We’re so happy that we could accommodate your dental needs and your positive feedback means a lot to us.
Fantastic experience: Dr Chris is so gentle which is so appreciated in a dentist
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: Friendly staff and professional service
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: I have just finished getting invisalign done with Dr Roslind George at DB Innaloo. she was incredibly thorough during the entire process and did everything to make sure the results were as good as they could get. i couldn’t be happier with the results.
Thank you for taking the time to leave a review. Our team work very hard to ensure our patients receive excellent dental care so we really appreciate it.
Fantastic experience: Staff and dentists are always very friendly and accommodating
Thank you for taking the time to leave us a review!
We’re so happy that we could accommodate your needs.
Fantastic experience: Very pleasant all round experience Ema quite delightful and gentle my wife booked appointment with Ema
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: At DB Dental Ive been attended to by Helen, Chris and Farshid.. On each occasion perfect service.. Nice ladies on the front desk make check in and check out a. pleasurable experience. Highly recommended.
Thank you for your review. I’m so glad we could make you feel comfortable during your appointment.
Negative experience: Wish there was an option to give 0 stars, as that's the level of customer service that was shown to me. I spoke to 2 reception staff and both females were unbelievably rude. Both were argumentative when I asked questions and both were very dismissive. Neither wanted to actually give me the time to discuss my enquiry. Insisting that I need to get a referral to be able see your dentist then he'll decide if he will see me or not. How pretentious if that is true I'm glad to know how this practice is run before I'd made an appointment and had to pay to be treated so disrespectfully And before someone from the business responds with some weak apology template, according to quite a few reviews this is not an isolated incident with your reception staff ♀️
Hi Hannah,
I was really sorry to read your review as this definitely doesn’t sound like the level of customer service we expect from our team.
We’d love the chance to investigate your feedback however with the limited details available we are unable to find a contact number. Can you please email us at [email protected] so discuss this further?
Practice Manager,
Kerry
Fantastic experience: 10/10 for patient care from reception to dentist
We’re so happy to see that your experience was 5-star!
Fantastic experience: Great service. Got a next day appointment for a check up and clean, even as a new patient. Reception staff were friendly, polite and helpful. Dentist and assistant were the same. Recommend.
Thank you for taking the time to leave us a review! We’re so happy that we could accommodate your dental needs and your positive feedback means a lot to us.
Fantastic experience: Great team at DB Dental, I was really nervous and they were very kind and understanding.
Thank you for your review. I’m so glad we could make you feel comfortable during your appointment.
Fantastic experience: I am one human being who despise going to dentist. Here at DB Innaloo they are amazing Dr Chris is the best. I have no more nightmares prior to the day hahah. Thank you guys keep it up :)
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
We look forward to seeing you next time!
Fantastic experience: The TV mounted to the roof is a surprisingly good distraction when getting teeth cleaned.
Thank you for your review. I’m so glad we could make you feel comfortable during your appointment.
Fantastic experience: Great Dr and staff
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
We look forward to seeing you next time!
Negative experience: Really poor outcome for my husband who was informed he had to have a root canal attended. The dentist at DB Dental Innaloo reported that they had removed the nerve at first consult which they hadn't and he was in immense pain thereafter. They then referred him to one of their 'specialists' at another facility and they weren't able to see my husband for another week. We ended up going to another dentist and were extremely dissatisfied with the service provided by DB Dental Innaloo.
Hi Victoria,
We are disappointed to hear about your recent experience as this doesn’t align with the practice standards we have set for ourselves. We never want our patients to experience any sort of pain after a procedure.
Due to our privacy regulations, we can’t discuss any specifics about your husbands procedure. However, we take this feedback very seriously and appreciate you bringing this issue to our attention.
A member of our team will be contacting you via phone to discuss this further. If you would like to share more details about your experience, please don’t hesitate to contact us at [email protected].
From the team at DB Dental Innaloo
Fantastic experience: This was my first contact with DB and I managed to get a service then because of a cancellation. I found everyone friendly and courteous with full information provided. Job well done.
Thank you for your kind words. We’re so happy to hear that you left our practice with a smile – superior care is our top priority.
Fantastic experience: The level of care experienced by my elderly father by both the Dentist and Assistant was outstanding. They were respectful, patient, kind and gentle. I could not have asked for a better experience for my Dad.
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: Great customer service and an excellent dentist that I will continue to see.
We’re so happy to see that your experience was 5-star!
Fantastic experience: My husband had a front tooth that was about to fall out. Bethan and her helpful team managed to MacGyver that sucker and gave him a temp fix so he could smile in our family trip photos the next day. Great service and lovely bedside manner. Thanks Bethan
Thank you for taking the time to leave us a review! We’re so happy that we could accommodate your dental needs and your positive feedback means a lot to us.
Fantastic experience: Dr. Bethan was kind, compassionate and professional. Everything was explained well and good care was taken. Truly felt respected and cared for.
We're thrilled that our team left a lasting impression and look forward to welcoming you back for your next appointment :)
Fantastic experience: Dr Malone was incredibly supportive, encouraging and had impeccable ‘bedside manner’ and professionalism. I have an anxiety disorder so attending the dentist can be an overwhelming experience, but her attentiveness and reassurance made the experience bearable. Would absolutely recommend, very thorough.
We greatly appreciate your positive feedback about Dr Malone. We know visiting the dentist can make people feel anxious and we're glad to hear that Dr Malone's attentiveness and reassurance made the experience positive for you.
From the team at DB Dental Innaloo.
Negative experience: Such a shame you have such a rude receptionist. The dentists were all lovely but not worth staying with them when you get treated so rudely. There are so many dental clinics in the area. We have been going for over a year now with my whole family, but husband also had a bad experience with the rude receptionist. She is still there. I don't usually review clinics but as the unprofessional manner in which you are treated is constant and spanning multiple visits, it is clear it will not change.
Thank you for taking the time to leave a review, we sincerely appreciate you bringing this issue to our attention. We’ve escalated your feedback to the Practice Manager and you can expect a follow up call in the coming days. In the meantime, if you’d prefer to reach out you can email us at [email protected].
From the DB Innaloo team.
Fantastic experience: Dr Rosalind is the best dentist it has been my good fortune to meet. She is ably assisted by Jo. The reception crew are delightful!
Thank you so much for your review! Patient care is our top priority so we really appreciate your positive feedback.
We look forward to seeing you next time!
Fantastic experience: Great experience, the reception staff are always so kind and understanding, the dentist I saw was top notch with such a lovely kind caring assistant. Thank you.
Thank you for taking the time to leave a review, we really appreciate it.
Fantastic experience: Excellent service
Thank you for your 5-star rating, Farai! :)
Fantastic experience: I’m a very nervous dentist go-er but anytime I have visited this place I have had a pleasant experience. The staff are lovely and do a great job to put you at ease while still advising of the need to know info.
Thank you for taking the time to leave us a review!
We’re so happy that we could accommodate your needs
Negative experience: Unprofessional service! They are after money, the guy did not do anything and took $250, and ask us to come next time and it is shame on them to sent stupid reminder for appointment. I recommend better not to visit them!
Thank you for taking the time to express your concerns. Patient care is our top priority so I have asked our team to look into this as a matter of urgency.
We are having trouble locating you in our system with the details available. Can you please contact us on 08 9244 2433 so we can discuss this further?
Practice Manager
Kerry
Fantastic experience: Pain free and professional.
Thank you for your review. I’m so glad we could make you feel comfortable during your appointment.
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