Sydney Dental Hospital

Fantastic experience: I currently attend Sydney dental hospital and all the staff there are very nice and understanding and caring and have taken very good care of my teeth and have very good treatment plans around your kid's mouth and teeth.I have braces on and they look very good. I was on the waitlist for 5 years before i got treatment.Shoutout to Dr scott who is very kind and understanding and caring and i would highly recommend him.

Negative experience: I don't where to begin,always paid for my Dental work, recent hard times,Chipped front Incisor,now infected....Oh no...it has a Ceramic Veneer...Cannot do...needs specialist...ifi cant afford $4000... wait till pain unbearable and rotten ,will remove tooth for free...They dont save teeth...they remove them and put on waiting list for false teeth...My tooth is healthy,just chipped, if not fixed bacteria will get in...looks like im losing my front tooth...cant work fracture hip and foot....no tooth as well now...I need help ONCE ONLY ONCE FROM GOVERNMENT SORRY IT HAS A VENEER...NO TOOTH FOR YOU

Positive experience: First time I was referred to as "stoic"... (and prob last :P). One tooth lost, one new word gained... not to be confused with "Sydney Mental Hospital"

Positive experience: Level 2 is absolutely freezing in the waiting room. I realise certain temperatures are set for air conditioning in buildings but this is far to low when others are saying the same thing

Negative experience: Bad service and staff miscommunication between levels … they took my denture out saying will fix issues and put it back .. no fix issues leaving my mouth without teeth ..

Fantastic experience: If you’re considering braces, I highly recommend this dental office. They combine professionalism with genuine care, and it truly shows in the way they treat their patients.Thank you doctor Megan

Fantastic experience: Thank you very much to Dr Christine Li. I had nearly 2 hours long appointments. She and her team did the great work. I really appreciate for impeccable work.

Fantastic experience: I had a great experience at Sydney Dental Hospital. The staff were incredibly nice and helpful from the moment I walked in. They were professional, friendly, and made sure everything went smoothly. The whole process was quick and efficient.

Fantastic experience: Went to Sydney Dental Hospital for a procedure, and the doctor was absolutely fabulous. He was gentle, kind, and very informative — I even got an ice pack afterwards! Really grateful for the excellent care.

Fantastic experience: Thanks to Dr Geoffrey Borlase and staff and Carolyn and 5th floor reception staff For an excellent service New Dentures are the best dentures I have ever had Thanks Dr Borlase And Reception for enabling my appointments

Fantastic experience: Helpful information

Fantastic experience: Second to none. Highly recommend this place , everything is so cheap , dental work is extremely economic and brilliantly done. The staff consists of many specialists, I got to work with 7 different specialists, had a wonderful experience with the dentists and staff.

Negative experience: One goes to X - ray department, award winner , Christina, pathetic people skills, rude, arrogant and likes to belittle autistic 10 year olds! Totally blow away at the ignorance and bias this employee showed! Grievance handed in straight away! Interesting to see what the department does, considering i will not let this disrespect towards people with disabilities go!

Positive experience: It's in 2 parts, 1 old 1 new. The new one is well I old class.

Fantastic experience: Very nice polite and skilful staff. My special respect to Dr. Diana.

Negative experience: I am so cranky right now I was told by the dentist at Marrickville the I saw on 14 March 2023 that she would put me on the wait list for a new partial denture. I rang them today to find out I was only put on the wait list January this year now I have to wait another 9 months for a new one to be made. Not happy

Negative experience: Don’t waste time and delay the treatment! This is a completely helpless place even you are qualified for the treatment! They only help you stop pain, but left the problem getting worse, offering terrible poor treatment! The system was built up hundred year ago, and getting worse every day in AI generated! This public hospital waste tax payers money! Should be shut down or give it to private management!

Fantastic experience: For the last twenty odd years I've had panic attacks and anxiety attacks and and a fear of anything medical, I've barely made it passed the waiting room in a range of situations Today I had a dentist appointment to get a removal of I think it was 5 teeth. I couldn't have asked for a better dentist, I started to have a panic attack and just her voice alone calmed me greatly. I am deeply appreciative to have been her patient and I hope having me as a patient has helped atleast in the slightest in your training. Thankyou to all staff attached to my appointment today but I will be forever grateful to the young lady that treated me and for the dentist training her. Thankyou miss Maggie... I wish you knew exactly what you did for me because it goes way beyond just doing your job... I hope your dreams and ambitions meet you at your feet. You already are but in the future you're going to make a great teef doctor. With any further treatment if I can't be treated by yourself i only hope it's somebody equivalent to who you are. Thankyou so much

Fantastic experience: Amazing service if you can afford to ask your sore teeth & gums to wait, from the time you applied, for… … … … ƐɪƓнŤƐƐЛ (18) months, or ĕ̈̃ĭ̈̃ğ̈̃h̆̈̃t̆̈̃ ̆̈̃h̆̈̃ŭ̈̃n̆̈̃d̆̈̃r̆̈̃ĕ̈̃d̆̈̃ ̆̈̃t̆̈̃h̆̈̃r̆̈̃ĕ̈̃ĕ̈̃ ̆̈̃t̆̈̃h̆̈̃ŏ̈̃ŭ̈̃s̆̈̃ă̈̃n̆̈̃d̆̈̃ ̆̈̃f̆̈̃ĭ̈̃v̆̈̃ĕ̈̃ ̆̈̃h̆̈̃ŭ̈̃n̆̈̃d̆̈̃r̆̈̃ĕ̈̃d̆̈̃ ̆̈̃t̆̈̃w̆̈̃ĕ̈̃n̆̈̃t̆̈̃y̆̈̃ (803,520) seconds…¡¡¡

Fantastic experience: Pretty good

Negative experience: Mostly a positive experience once you get past the fascists at the front door. Who want to interrogate you. Apart from that the staff are friendly and polite. Good quality care. What a difference a year makes. While most staff are friendly and professional, there are those who are prejudiced. So I experienced ageism here. I could see and feel it in their mannerisms. I felt that the care I wanted wasn't available to me just because I'm old.

Fantastic experience: Long wait but if you have a sever pain they do get you in faster, I went into aboriginal cent witch was fast, a lot of acting and begging but I really was in agony, if you wait long don't miss your appointment or they make you wait 8 months for another, had my teeth ruined by student dentist failing a roof canal that I didn't need, so my teeth had to be removed but another student in a private clinic up north because I was in the worst pain iv ever felt I was screaming, I then couldn't pay that dentist because they charged $900 for removal. I lost two teeth and I can tell you do not let any dentist pull your teeth your hole jaw, bite teeth gums change shape people judge you if you miss teeth. Get roof canals by good dentist. The specialist here are good. O my get routine dental with the students as there good but to egure to drill you. They helped me aloth and were nice. I can say the waiting list are rediculace.

Positive experience: Very good care and professional.

Positive experience: There dentists are great. The wait time is extremely painful.

Negative experience: Pathetic service accompanied by very rude staff , the wait is extremely long and patients treated like slaves .

Fantastic experience: Best service ever, from the security downstairs, to the Receptionist upstairs,and of course many THANKS to Dr. Wisam Kamil and his all team. They are very professional, caring and been treated better than the Private Dentist I had in the past.

Fantastic experience: I recently had the pleasure of visiting Dr. Mostafa Ahmed for a tooth extraction that I had been dreading due to its complexity. Dr. Ahmed handled the entire procedure with remarkable professionalism and efficiency. To my amazement, he completed the extraction within minutes, making the process virtually painless and stress-free. His expertise and calm demeanor immediately put me at ease, and I couldn't be more grateful for his outstanding care. If you're looking for a highly skilled and compassionate dentist, I wholeheartedly recommend Dr. Mostafa Ahmed!

Negative experience: Called for an urgent appointment as my wisdom tooth was snapped in half, bleeding and in pain. They give me an appointment 1.5 months away. I had to pay privately to get it fixed urgently and take out a loan to afford it. These services are supposed to be for people who can’t afford dental. Then they tell me I can’t reschedule an appointment afterwards if I’m not in pain, that I have to go on a waiting list for an appointment instead. They don’t care about people at all and they don’t provide urgent care whatsoever.

Negative experience: Treatment plan may in feb 24 still waiting for 6 appointments rang 5 times 1st floor didn't ring back just waited 1 hour today for 1st floor the phone stayed on even when they closed hung up 4.45 this is disgraceful for such a great service if you can speak to them got on once 3 weeks ago I'll get someone to ring you no call.

Positive experience: Overall service is a hit or miss,

Negative experience: Bro it took one hour just to write on a piece of paper and receptionists was rude

Negative experience: This place really is shocking 3 years I’ve waited for my appointment oh yes I’ve called multiple many possible over a thousand times did you think I got a call back let alone 1 call no then make matters worse your on hold for 2 hours nearly every time please someone test this because you’ll be surprised that I’m right they sent my appointment when it was the biggest storm Sydney had mind you I was in one of the flood affected areas so I didn’t get any mail for 2 weeks but yes one letter in 3 years I’ve tried calling and calling and when I finally got in contact the answer was oh sorry covid i honestly can’t sleep can’t eat I’m severely depressed because I can’t work because I’m in the so called process of fixing my teeth and all up the last appoint was before COVID 2019 we are in 2024 I’m beyond exhausted depression is over the top where I don’t even want to wake up and this is so embarrassing to write this trust me but it’s the only way I seem to get through oh and yep I’m still waiting for a call back which was 2 hours ago

Fantastic experience: Today i am lucky to have an amazing treatment from Dr.Thi Le and her assistant .She is very caring and professional.

Negative experience: I used to take my son to westmead dental department. I've found westmead provide far better service than this place.

Negative experience: Very bad hospital

Fantastic experience: Kind caring staff who try the hardest to help those in need of dental care

Fantastic experience: Wonderful, caring staff. Skilled dentists. We are so lucky to have this service!

Fantastic experience: Ario in level 4 is such a great receptionist who does his job very well. He communicates respectfully with his patients that come in and helps anyone who needs assistance. He always has a smile on and very kind to everyone equally. I’ve been going and coming in this hospital for 2 years now and I have never seen a receptionist like him before. Amazing job to Ario

Negative experience: A horrible experience to say the least, I was given a voucher to see a private dentist only to find out I required an oral surgeon through the dental hospital, the next day I gave them a call and the representative I was speaking to advised me to go to level 2 when I get to the hospital as they sent out an email, once I did that the reception advised me no one emailed them - I went back down to level one, waiting a minimum of 2hrs to see someone. I get an appointment for Aug 2nd which was pretty much a month away (at the time) so I did my best to waiting it out and the day before it gets rescheduled to August 24th. Now, an HOUR before my appointment that was already rescheduled, I've been told that once again the clinician is unwell and they actually need to refer me to oral surgery - WHY wasn't this done the first time I attended MONTHS ago? Absolutely unacceptable from the Sydney Dental Hospital. If I receive a third appointment day that is a month away I will be filing a complaint, this is ridiculous that anyone should have to put up with it

Negative experience: The two phone numbers that provided on their website can never been reached. No one takes the call at all.

Fantastic experience: This place took care of me when I was a young teen and I was of the tender age of 16. I used to catch the train and see dr Raj a student doctor. His hands were gentle on my face , and he did not cause any pain on my monthly visits. I was given Braces thanks to Medicare , I did not pay a cent. 3 years of braces I now have a glowing smile and I have been compared to Mel Gibson , in his earlier years. I have now moved on with a beautiful smile. I have attached photos for anyone that’s reading this please put a like and subscribe to my reviews.

Negative experience: Saw Dr Saunderson he walked out no one cancelled my appointment saw another dentist Dr Choy 17th Sept 2020 we will contact you! STILL nothing I had specialist care!

Negative experience: The length to waiting times has improved considerably but the best part was the allocation of my dentist. Very refreshing to see a experienced dentist as my dentist. Fantastic! UPDATE- experienced dentist may be, but it's now 4 months and I'm still waiting for an appointment which was supposed to have been before end of the year or beginning of the year and now it's almost April and haven't heard anything from them..! Meanwhile, I'm losing weight due to not being able to eat as a result of bad fitting of my dentures.

Negative experience: Ridiculous I’m meant to get a tooth extraction out today n Ive been abit unwell last week n woke up feeling worst today so I’m doing the safest thing someone would do n get it rescheduled to next Wednesday they kept putting me around in circles for 40 mins just to still not get through ‍♀️ bad customer service

Negative experience: The number given for the dental hospital doesn't actually get through to the dental hospital. The only options that the switch gives is cancel a appointment or make a new one. If your issue is anything else they don't want to know

Positive experience: The staff (not all) are very harsh with the tones of voice they use with patients and other co workers. It is important for the staff to keep in mind to speak to patients and co workers with respect and some patience. It’s a really tense environment otherwise.

Fantastic experience: I had such a good experience with Dr. Mostafa Ahmed. I came with bad pain, pregnant and swollen cheek. The lady on the reception was very nice, she said to go to level 1 and wait when doctor can check everything. It took only 30 minutes to wait. Dr Mostafa Ahmed was very kind and friendly. He explained everything to me, even on the paper showed what was the problem. Then he booked me for surgery in 1,5 weeks. The surgery went super smooth, Dr Mostafa explained all risks and everything ( how to take care after my mouth after surgery). I am really happy with my experience with him. And can highly recommend this amazing person to people. Kristina

Negative experience: The lady who respond to my call very rude and unprofessionally they cut you off when are talking

Negative experience: They were committed I'd fraud

Negative experience: A large female security guard was very rude at the ground floor for no reason . The Dentists were fantastic

Negative experience: Leaving me on phone for over 40 mins to get an app to only book you if you are in extreme pain not if one of their own fillings falls out. Ever since the lock down and Friedenburgs corrupt jobkeeper workers don't give the proper service anywhere now it seems.

Fantastic experience: Amazing experience, beautiful friendly staff , and Dr Anita saved my teeth. I was so scared but she gave me the courage to sit and deal with 9 months work , she is the best .

Negative experience: They’re leaving patients in agony for weeks or even years at a time. After being closed for three years they now call multiple times per day to keep rescheduling my appointment. First by a few hours. Then by days. Then it’s put off by weeks. It’s a disorganised farce.

Negative experience: The service is second rate when compared to a private dentist they go out of their way to make sure that everything goes their way they have no interest in saving people's teeth they just want to pull them out of they can and then leaving without away date I can't recommend this place not compared to private dentist

Negative experience: Dr Shelby could not wait to get me out of there. Really bad experience for me. Never felt more uncomfortable. I am still experiencing pain from my teeth but this dentist could not show any form of interest.

Negative experience: After witnessing the complete lack of respect, ethics and patient care , I'm stunned that this facility has such poorly educated staff. Rather than being a supportive dental health service ( tax payer funded), this facility and it's staff are actually a threat to the health of those attempting to receive dental care. A complete review and overhaul of all staff, some of which should be dismissed.

Fantastic experience: Wonderful staff, very friendly, and they did everything they could for my treatment. Highly recommend it

Negative experience: All they want to do is pull your teeth out.

Negative experience: Poor service. No staff turned up.

Negative experience: I came here 12:50PM Friday 11/02/2022 to make appointment for my 7-year-old daughter as the dentist referred her to specilist but all the booking staffs (ground flour, after entry and right turn) are not really polite, just want to make everything more and more dicficult for me. The guy sitting near the door of the appointment booking room looks like does not want us come to make appoient and try to express he is the most powerful there. The lady sitting at the middle of the room talking very impolite and dont want to give us any advice or help just threw to us a phone number and ask us to call. We are living in Sydney CBD and I am a single dad we have pension card so I think my daughter is qualify to make a booking here but they dont want to help with very impolite attitude. Same day we came to Women hospital in Rankwick and all the staff there were very nice and helpful even they were more busy. You guys should send all your staff to Women Hospital to learn more about customer service. Very bad!

Negative experience: 1* star not for dentists but at the experience Do not go there if you don't have: - Dental/Health Insurance or Cover - Medicare AND - Citizenship/Permanent Residency because they will send you back despite it being public and government hospital. Exceptions apply if you have swollen or extremely bleeding teeth. You are better off going to your regular dentist than coming here, but I heard they have good dentists and if you tick the requirements above, then do come. Also do not come here at 4.45 PM since they will tell you to come tomorrow and hand you a blue paper, even it says they close at 5 PM. Try to come early as possible.

Negative experience: Worst check in procedure, the hospital didn't recognise NSW Services vaccination cert. treated by staff there was very average.

Fantastic experience: The receptionist was very nice and helpful. I forgot to ask her name. Was helping my grandma book in an appointment to fix her dentures. Due to covid limited availability. Thought I’d have to wait at least a few weeks to get a response. Instead she got back to me within an hour, very efficient to help make arrangements.

Negative experience: Filling (tooth) are not done properly. Edges are very rough n cuts my tongue. A chip of my filling in my front tooth fell . Was told it is not urgent enough!?!? Most of them are students . I go to the hospital ( dental) to proper job done !?!?!?

Positive experience: Always good work. However it’s a pity they never keep any appointment on time, ever. Been here 6 times with my child this year and every single time there has been aprox half an hour wait past the appointment time. Why don’t they put their appointments back half an hour ? Not rocket science. Or maybe that’s the acceptable standard of service here. A pity because the doctors are very good in my experience.

Fantastic experience: The staff are helpful and friendly. For all of my appointments, I never had to wait longer than 10 minutes. The dentists took the time to answer all of my questions & concerns. My experiences with this hospital & staff are quite pleasant. I truly appreciate their work.

Negative experience: I waited 3 years for dentures only to get a voucher which the hospital never paid for so they never rang back and I never received them. Such a depressing place

Fantastic experience: My experience today was amazing. I'm so grateful to the staff. My dentist was so incredibly kind, sympathetic and calming. What an amazing young man. Also I disagree wholeheartedly with previous reviews about accessibility and I found all staff including lovely xray tech nursing staff and dentist very sympathetic and caring about my disability.

Negative experience: Horrible staff and terrible service at reception twice now. Completely ignored when waiting at reception, xray staff were rude and enjoyed giving backhanded insults. Horrible experience all in all. No room for people requiring room for wheelchair access or the elderly with walkers and requiring assistanceto fit in tiny cubicles.

Fantastic experience: Excellent hospital. All staff are polite and totally professional.

Negative experience: Took my son there for a dental check. Never been there so I was a little lost. Asked for help from the workers who work at the counter and their response was rude. I didn’t do any wrong, I was just lost and wanted some help. Bad attitude.

Negative experience: i have been on the waiting list for braces since 2006 only to be told in 2017 that i was pulled out by 2012 and i needed to reinstate it, the unprofessional thing is in 2014 i was told i was on the waiting list they are actually worse than what the reviews state and i will be taking legal action for their unprofessionalism because it is not on!

Positive experience: Great hodpital, good and friendly staff. I went there to treat my 4 years old son tooth, but they removed it as not much was left to fix. I wish there could be a fix or filling for it, but they seem to do their best. Thank you for your efforts and help.

Fantastic experience: Friendly and helpful staff.thumbs up for the service.

Fantastic experience: Very nice people it was on time very pleased with them very covid safe with cheak in and temperature readings

Negative experience: So un professional! I had to go back so many times because every time They fixed my tooth it would still ache....they kept telling me this and that and when they killed the nerve there chemical they dropped on my gum ended up burning the back of my throat!!! I struggled to eat for 2 weeks because of that!!! Never going back there!! The receptionist was so rude as well!!!

Negative experience: Got in early, was told probably my young son could be seen first as other patients not there. After keeping my hungry child waiting for hours, they then called me a liar for mentioning their suggestion of being seen first... I would hope that respect could have been 2 way

Negative experience: The worst! They never pick up the phone!

Fantastic experience: They are helpful and kind to u. They where always willing to make the appointment suitable for me as I have to travel 6 hours there and back to get to go. They also explain what they are doing so I knew what was going on. Great team and great experience

Fantastic experience: I'd never thought that I would say this about a Dentist, but I actually enjoy seeing the Dentists here! They make my appointments calm, by their approach, and take the time to explain to me what they're about to do, every step of the way. All the staff there are friendly and courteous. I've been going here since I was 7yrs old, and I'm 54 now. Obviously the earlier appointments were a bit scary, but I remember they were kind and patient with me. I would like to say to all the staff there, that you are doing a wonderful job, and it doesn't go unappreciated! Thank you for all your kind service over the many years. A.Doolan

Negative experience: Spoken to rudely as though I knew nothing about my teeth. I'm having further problems from work done by a "proper" dentist, (referral provided by the dental hospital) but I can only have extra work done by contacting the Sydney Dental Hospital - I waited for half an hour as I progressed through the queue, only to be told that my call didn't get through, and I'd have to try again later. If you don't have private health insurance, you're basically treated like scum. This whole system sucks!

Positive experience: Spot on organisation

Fantastic experience: Great service

Fantastic experience: Absolutely amazing staff. Very detailed treatment and staff were kind and approachable. Much much appreciated.

Negative experience: veru poor advise wait list is too long docotrs even asks us to do private.its not about money but service is unreliable

Fantastic experience: Free. No complaints then.

Fantastic experience: This is the best dental service I’ve received!

Negative experience: In my experience recently nobody knows what they are doing. Going by the other negative reviews here, there is a clear problem. But what do they care, this is a PUBLIC place. They get paid regardless and don’t seem to care if less people turn up, better for them. Some trainee dentists lack common sense, they get patients back repeatedly for treatment in what should have been done in one to two or three sessions max, to come in eight times! We refused. Probably get paid extra to push additional appointments and spread them out. Disgraceful when patients are elderly. I was spoke to three different departments who phoned me, including a head of department they transferred me to themselves, who advised me incorrect details regarding what was happening with treatment. All three told me different things they thought was going on with treatment. VANESSA HUANG was rude and lacks any customer service. I will refuse service from her.

Fantastic experience: Good service. Had lots of filling and issues. Happy with the service.

Positive experience: Have braces and have had them for about a year. My Dentist is extremely good at her job but have noticed the assistants that help with prep etc. are really rude, they don't seem to care if they hurt you, they also don't seem to listen or respond when the dentist is asking them for wires/elastics. I had one really bad experience when one of the dental assistants had fallen asleep next to me and my dentist had to do everything herself. Should fix this problem ASAP!

Fantastic experience: Doctor Kumar is a brilliant doctor. Best experience ever. Many thanks doctor:) Best wishes from Elizabeth.

Negative experience: New Years day... tried to ring for emergency advice..but after 10 times of a recorded message saying we have a large amount of calls and we can not attend to you? I gave up. Is the phone service switched on yet? I pay $300 a month for private health cover and my service provider is also unavailable.

Negative experience: Very bad service and disrespectful staff i don't recommend it

Fantastic experience: Very helpful

Fantastic experience: My daughter and I have high praise for the whole experience with the dental hospital dealing with 9 fillings in my 5 year old granddaughter's mouth. From our first appointment at our local clinic, through to referral to the Dental Hospital, to surgery at Canterbury Hospital, everyone engaged and reassured the initially very nervous child, gave us full, well explained information about procedures, and it was all completed in 4 months, which was a more than pleasant surprise when we had been warned it could be 12 months. Thank you to all concerned at both clinics and hospitals for your professionalism and 'child-friendliness'.

Positive experience: I've been here a few times over a couple of years. Firstly I would like to thank the dental staff they do go above the standard service. They always make you feel good and always do a great job. However there is one receptionist that could use a few people skills or just a bit of patience, as its a shame if it wasn't for her I couldn't fault it. Kind regards Cassandra Cunningham

Negative experience: Really bad. Id left a domestic violence situation in another state and had a tooth that could have benBsaved. Try kept putting temporary fillings in. When your on a low income dental care means tooth removal. It's an embarrassment. Other states have much better systems than NSW. I have major issues with the way I was treated.

Fantastic experience: On behalf of Salvatore Lazzara. "I have been going to Sydney Dental Hospital in Chalmers St Surry Hills and must say from day 1 all ladies downstairs main foyer were very helpful and the ladies upstairs the same, smiles on their faces, polite and friendly. Dr Ahmed was not just polite and friendly but very professional at explaining to me the different stages before getting dentures both upper and lower. Thank you to Dr Tanya, Dr John and Dr Ahmed's assistant Olga all happy in their work and very attentive to details. How many people can say they had a fun time going to the dentist? Well I did!!! Thank you to everyone and the lab assistants who put the finishing touches on my awesome new teeth.

Fantastic experience: My mum just had a couple of teeth removed here. Staff professional and compassionate. Great experience with procedure. Thank you

Negative experience: Absolutely terrible experience today (27 July) at Sydney Dental Hospital Level 6 Special Care. “You get what you paid for” and since its free service so obviously you cant expect any better than a one star ! Too bad Google doesnt allow negative rating !! Staff were too busy chit-chatting about patients’ personal circumstances and eating when serving patients (excuse me ladies?! Have you learnt about patient confidentiality at work???) Especially the mid-age receptionist with short blonde and curly hair (wears glasses when on computer she also doesnt wear a badge so I cant see her name - and she was the only one without a badge). She was also terribly rude and the way she talked back at me was absolutely arrogant. Management at Sydney Dental should pay more attention, check the survelliance camera and see if my review is the truth ! What a horrible customer service I have experienced today !!!