Mentone Smiles
Thrift Park Dentist, Shop 23/171 Nepean Hwy
3194, Mentone
+61395834888

Opening hours

  • sunday: (closed)
  • monday: (closed)
  • tuesday: 9h-17h
  • wednesday: 9h-17h
  • thursday: 9h-19h
  • friday: 9h-17h
  • saturday: (closed)

Our vision at Mentone Smiles is to provide affordable family dentistry whilst maintaining the highest standards of dental care.

At our family owned practice, our caring and highly experienced team will guide and support your choices throughout your dental care. Our focus is our Preventative Dental Program which will help you create long-term habits, minimal future intervention and life-long healthy smiles.

Our philosophy at Mentone Smiles is to treat our patients like our own family, emphasizing communication, If you would like to arrange a consultation with our friendly team of experts, please do not hesitate to contact us. Please call (03) 9583 4999 or email [email protected] and we will get back to you as soon as possible.

Our comment from Top Dentistas about Mentone Smiles:

Mentone Smiles stands out as an exceptional dental clinic, beloved by its patients for its friendly atmosphere and dedicated staff. Many clients praise Dr. John Gornall and Dr. Yasmin Ardebili for their comprehensive, gentle care and excellent communication skills. The clinic is well-regarded for its ability to cater to all ages, particularly children, making dental visits a stress-free experience.

Highlights of Mentone Smiles include:

  • Exceptional Patient Care: The team is known for treating patients with kindness and respect, ensuring everyone feels at ease.
  • Comprehensive Explanations: Dentists communicate effectively about treatments, addressing patient concerns with clarity.
  • Child-Friendly Environment: Patients have noted the staff's ability to handle young children with gentleness and understanding.
  • Pain-Free Experience: Many clients report feeling comfortable, noting that their dental work has either been pain-free or accompanied by clear reassurances throughout the process.
  • Strong Recommendations: The clinic comes highly recommended by both new and returning patients for its quality of care and attention to detail.

Overall, Mentone Smiles has cultivated a reputation for being a welcoming and efficient practice, making it a prime choice for anyone seeking dental care in the area.

Services and Treatments

Dental emergencies
Teeth Whitening

Mentone Smiles: Reviews

4.9/5 (153 Reviews)
Coopers Workwear 7 months ago

Fantastic experience: Always exceptional John and team are the best I have recommended and continue to recommend to all my friends and family !

Denis Peucker 9 months ago

Fantastic experience: Friendly Dental Surgery, staff are excellent and John always explains everything he is about to do.

travelgirl747 9 months ago

Fantastic experience: Can't recommend this place highly enough. Crown finished yesterday to perfection. Couldn't be happier. Dr Gornall more than happy to discuss comfort (lets face it, the biggest worry!) and treatment. Staff always friendly and helpful. Pricing completely reasonable. As a Registered Nurse l'm extremely picky but l do believe l have finally found my dentist!

Mersina Papagiannis 9 months ago

Fantastic experience: My Son was happy with the experience,John is a expert with children.Knows how to relate and gentle in tooth removal.

Holli Harrison 9 months ago

Fantastic experience: Dr John is always kind and makes you feel at ease. He also respects and remembers that I prefer no dairy and no fluoride, so finds alternatives for me. I never feel nervous going to the dentist anymore. Thanks to Dr John, the dental nurses and the reception staff for always making our appointments pleasant.

Andrew Glynn 9 months ago

Fantastic experience: I was recommended to Mentone Smiles by a friend after years of delaying to see a dentist. I have been seeing Yasmin for a number of fillings. My experience has been painless and very good. I recommend Mentone Smiles so much that I will be bringing my family as well.

HARRY LIMNIOS 9 months ago

Fantastic experience: Made an appointment for my elderly mother because she needed a tooth extracted,she was so happy with service and friendly staff. I will highly recommend Mentone Smiles

Sue Jacks 10 months ago

Fantastic experience: My appointment with Dr Yasmin Ardebili today was amazing . Yasmin fixed a problem that I had with one tooth that had bothered me for a very long time .The outcome was fantastic , I was so happy with her manner and ability and treatment that I would recommend her to anyone having problems with their teeth.

K Marks 1 year ago

Fantastic experience: Great practice which was recommended to me by a friend. Really happy with Dr John Gornall.

Lindsey Ritchie 1 year ago

Fantastic experience: As excellent as a dentist can be. From reception until leaving everyone treats you with kindness and respect. I sincerely recommend Mentone Smiles

Brian Gracey 1 year ago

Fantastic experience: Had dental work done in a number of countries, but this is the best. Thanks to Yasmin & Co!

Stephanie Foley 1 year ago

Fantastic experience: I need so much work done on my teeth yet Yasmin and the dental nurses have always been lovely when I’ve come in and made me feel better about all the work I need doing! Like most, I get terrible anxiety going into the dentist, but everyone is so nice and accomodating and make me feel so comfortable when I’m in the chair!

Denise M 1 year ago

Negative experience: Not happy with the cleaning I recently received from the dentist Luciana. This dentist just started picking at my teeth gave me flouride took x-rays. I've been getting dental treatment from dentist in another state before moving to Vic so my dental work was almost done. I got the impression this dentist wanted to undo everything I did.

Cillian Mc 1 year ago

Fantastic experience: I don’t often write reviews but I felt compelled to do so after my visit to Mentone Smiles. The care provided to me at this practice was truly exceptional. Every single member of the team made me feel so cared for and in safe hands. As a healthcare practitioner myself I feel like I learned about the standard all patients should receive when attending dental/medical appointments. I live quite a distance away from this practice but endeavour to only attend this practice of the high level of service I received. If I could give more than 5 stars I would.

Rose Sammy 1 year ago

Fantastic experience: Mentone Smiles is the most friendly, professional and outstanding Dental clinic that I’ve been to. Dr. John Gornall is extremely caring and endeavours to work with his patients to provide not just excellent service but also good and sound advice for long-term dental care. I wouldn’t go anywhere else!

Nick Comninacis 1 year ago

Fantastic experience: I recently visited Dr John for major dental work. Dr John performed excellent work and ensured that I was completely satisfied. Dr John also took the time to explain and ensure I understood everything. The customer service provided by the team at Mentone Smiles was excellent. Would highly recommend Mentone Smiles and Dr John.

Doug 1 year ago

Fantastic experience: Best dentist ever! Thanks for keeping my teeth in great condition, much appreciated.

Maja Manthey 1 year ago

Fantastic experience: Brilliant dentist with state of the art equipment and extremely fair pricing! Highly recommend

Georgina Giapitzoglou 1 year ago

Fantastic experience: I would recommend Mentone Smiles to my friends and family. The staff are friendly and helpful. I felt very comfortable having my dental work done by Dr. Yasmin she explained everything thoroughly and I was not anxious at all. Thankyou very much. Georgina

Davinia Upshall 1 year ago

Fantastic experience: Mentone Smiles is an excellent dental clinic. My family and I have been patients for 6+ years. Dr. John Gornall is very customer focused, explaining what he is doing throughout treatments. His work is of the highest quality and he has the best interests of his patients in mind. He has an engaging and calming manner and is great with kids. I highly recommend Mentone Smiles.

Francis Chen 1 year ago

Fantastic experience: I had been suffering from an aching tooth that my previous dentist dismissed as nothing serious, but the pain kept getting worse. Thankfully, I discovered Mentone Smiles just in time. Dr. Yasmin immediately identified the problem and treated it on the spot—what a relief! Since then, Dr. Yasmin has become my trusted dentist for both corrective and preventative treatments, catching potential issues early before they turn into painful surprises. Mentone Smiles is a friendly, professional, and affordable dental practice that I highly recommend. Five stars! -- Francis Chen

Amy Murphy 1 year ago

Fantastic experience: Professional and considerate service. Had two wisdom teeth removed and didn’t even need to take panadol the next day. Dentist was super reassuring and I didn’t feel to nervous at all.

Van Vidotto 1 year ago

Fantastic experience: John is an awesome dentist. Thorough. Friendly and very knowledgeable. Staff are also amazing. Been going there since he first opened a few years ago. I cannot recommend him highly enough.

Lydia Guy 1 year ago

Fantastic experience: I’ve been going to Mentone Smiles for a few years now, Dr John is excellent. I would highly recommend him.

Colin Barnes 1 year ago

Fantastic experience: I highly recommend John and the great people at Mentone Smiles. They provide an excellent patient experience and care.

Trish Francese 1 year ago

Fantastic experience: Professional team and great treatment at Mentone Smiles. Highly recommend this dental practice.

Peter Huynh 1 year ago

Fantastic experience: Dr Yasmin and the team are amazing. Professional, respecful, kind. Service and price is great. Highly recommended.

serenaj 1 year ago

Fantastic experience: The standard and quality of care at Mentone Smiles is amazing I wouldn’t go anywhere else. I’m not a fan of dental work and am very fussy with who pokes around in there - and I trust Dr Gornalls implicitly. To top it off, he’s super nice too. I highly recommend.

Zoe Williams 1 year ago

Fantastic experience: Amazing experience at Mentone Smiles! I never liked going to the dentist and would always be quite nervous for the pain that comes with some dental work! Safe to say I am no longer nervous about going to the dentist, Dr.John Gornall is great, very gentle while undergoing dental procedures, I did not feel a thing!!! Great personal interest shown & happy to have a chat & a laugh during the appointment! LOVELY dental nurses & receptionist as well. All round great experience, definitely will not be going anywhere else now :)

David Barrett 1 year ago

Fantastic experience: Friendly professional service.

nikky 1 year ago

Fantastic experience: Mentone smiles is a wonderful practice that my family has been attending for a few years. They are great with children and very knowledgeable in the industry. My boys love seeing Dc John G, he is always so polite and accomodating to the children! Highly reccomend.

Franco Nieman 1 year ago

Fantastic experience: Really awesome dental practice! I will highly recommend coming here!

Elena Lima 1 year ago

Fantastic experience: I always get very caring and considerate service during my appointments.

Simon Wells 1 year ago

Fantastic experience: Couldn't be happier. Dr. John and the team are first class.

Gary Johnson 1 year ago

Fantastic experience: Best dental care I have experienced.

Naretta Wilton 1 year ago

Fantastic experience: I used to feel quite anxious about going to the dentist, however, Dr John at Mentone Smiles provides a relaxing and calm atmosphere and has a genuine interest in his patients, he has a chat and a laugh and is very down to earth. He’s so lovely, reassuring and very patient. Even my 9 year old son is keen to go to his dental appointments. If anything is urgent, he makes an effort to have you treated asap. Highly recommended.

Dan 2 years ago

Fantastic experience: Mentone Smiles is an excellent dental clinic. John is a very knowledgeable dental surgeon and he makes the experience stress free and enjoyable. He actually makes it a pleasure and a positive experience going to the dentist. I very highly recommend this business.

kevin Taylor 2 years ago

Fantastic experience: Dr John is one of the best dentists I have ever used. He explains what he is doing and why during procedures and does a great job in terms of both outcome and pain minimisation. Highly recommend.

Ali Zohari 2 years ago

Fantastic experience: Best dentist in Mentone. Dr Yasmin and her team are so professional. I’ve been there few times, did couple of fillings and a crown. Highly recommended.

Marilyn King 2 years ago

Fantastic experience: Dr John is a fabulous and friendly skilful Dentist who really has your best interests at heart. During his treatment he explains what he is doing every step of the way which is very reassuring. I don’t hesitate to recommend Mentone Smiles and Dr John to anyone especially those who are a bit wary of Dentists.

Leon Kennedy 2 years ago

Fantastic experience: Really impressed with this centre, Yasmin is a fantastic dentist. Even get follow up calls to see how I was doing. Highly recommend

Mentone Smiles
Mentone Smiles

Thank you Leon! We really appreciate the wonderful feedback. You were an absolute pleasure to treat, and we will see you for future visits!
Best wishes,
Mentone Smiles

Joanne Winter 2 years ago

Fantastic experience: I can't speak anymore highly of this place, I highly recommend coming here especially if you have a dental phobia. I used to be very scared of going to see the dentist, not now though. 10/10 best place I have ever been to. Thankyou Mentone smiles

Mentone Smiles
Mentone Smiles

Thank you so much Joanne for taking the time to leave a review. We are delighted you were happy with the care you received. We look forward to seeing you at future visits!
Best wishes,
Mentone Smiles

Dara Yemzi 2 years ago

Fantastic experience: I always feel less anxious when going to see Mentone Smiles because I know that I can trust they will look after me. They are professional, knowledgeable and they take great care of me every time. Their service is beyond expectations and I would highly recommend John.

Sam Monea 2 years ago

Fantastic experience: We were looking for a new family dentist, and I am so happy to have found Mentone Smiles. Dr. John is a true professional - his warm and friendly demeanour makes every visit stress free. I've recently had some work done - and the Mentone Smiles team called and followed up after my appointment to check in on how I was going - something I've never experienced at other dentists. I highly recommend Mentone Smiles for you and your loved ones.

Christine Lewis 2 years ago

Fantastic experience: Fantastic professional service by all staff. Our family see Dr John who I cannot recommend highly enough! His patience and kindness is appreciated.

Marita Bracun 2 years ago

Fantastic experience: John the Dentist and his team at Mentone Smiles are very caring. I have been going there for approx 6 years. John explains in simple terms what is going on in your mouth. He discusses this with a caring attitude and comes to an arrangement that suits both. I highly recommend John and Mentone Smiles.

Paul Shipley 2 years ago

Fantastic experience: My orthodontist Brent Wood recommended John at Mentone Smiles. I'm so very happy with it, John is an excellent dentist, staff are attentive and give brilliant advice. So very happy to have made the switch.

JCGranite 2 years ago

Fantastic experience: Great service with a smile

Tanya Gherini 2 years ago

Fantastic experience: The best Dentist, l have ever been too & Dr. John is Amazing, explains everything to you . I cannot recommend highly enough , l would not go anywhere else

Mentone Smiles
Mentone Smiles

Thank you Tanya for your kind words. It is a pleasure to look after such wonderful patients like yourself.
Best wishes,
Mentone Smiles

Sharon B 2 years ago

Fantastic experience: I highly recommend Yasmin for her expert skill as a dentist. She is so lovely and makes the experience a vary easy and pleasant one for me every time.

Mentone Smiles
Mentone Smiles

Thank you Sharon, it's always so lovely to see you and it's our pleasure to look after you. Look forward to seeing you next time!
Best wishes,
Mentone Smiles

Mark Nilsson 2 years ago

Fantastic experience: Dr John is the best dentist I've ever visited. Such a caring person in general, he really looks after his patients and always makes me feel at ease.

Mentone Smiles
Mentone Smiles

Thank you Mark for leaving such great feedback. We are delighted that you have been happy with the care you received. We look forward to seeing you next time.
Best wishes,
Mentone Smiles

Neda Ebrahimi 2 years ago

Fantastic experience: Jasmine at Mentone smiles is an experienced dentist. She provides professional dental services. She provided detailed care with timely availability and reasonable pricing for me. I recommend her and will definitely go back to Mentone Smiles.

Mentone Smiles
Mentone Smiles

Thank you so much Neda for taking the time to leave such great feedback. It's always lovely to see you!
Best wishes,
Mentone Smiles

Marissa Joseph 2 years ago

Fantastic experience: After 3 years of braces and a ton of coffee, I had the best experience from these guys from your casual teeth clean to teeth whitening couldn’t be more grateful than I am today!! Was nervous about the whitening process but Doctor Yasmin made me feel extremely comfortable and did an amazing job! Can’t wait to see you guys again!! Thanks Mentone Smiles for everything!!!

Mentone Smiles
Mentone Smiles

Thank you Marissa, you are a delight to have in the clinic. Your teeth look amazing and it's such a pleasure to look after you. We look forward to seeing you at your next visit.
Best wishes,
Mentone Smiles

Rebecca Lovegrove 2 years ago

Fantastic experience: My children and I have attended this clinic for over 5 years and have had excellent, attentive service by both the principal dentists. Yasmin is particularly experienced and gentle with my kids, very thorough treatment & provides useful advice/after care.

Mentone Smiles
Mentone Smiles

Thank you Rebecca for the wonderful words. We love looking after your family and are so lucky to have patients like you!
Best wishes,
Mentone Smiles

Simon McDaniell 2 years ago

Positive experience: The Only reason I gave them a 3 ⭐ rating was I left when they told me the prices, apparently affordable turns into charge for everything they can. Needed or not. I found the staff very friendly and accommodating. Unfortunately, like most "affordable" surgeries, management and complicit staff (+bonuses). Not affordable ever.

N H 3 years ago

Fantastic experience: Friendly and inviting Dental Clinic. Dr Yasmin was so friendly, comforting and full of knowledge. Care was taken every step of the way whilst also ensuring understanding of procedures and my dental health. Couldn’t recommend this clinic more. Will definitely be back. Thank you Mentone Smiles!

Mary T 3 years ago

Fantastic experience: Dr Yasmin is very caring and gentle. Tanja- the receptionist is extremely nice. Highly recommend!

Mentone Smiles
Mentone Smiles

Thank you so much for your kind words, we are delighted that you felt well looked after. Always a pleasure to see you, we look forward to seeing you at your next visit!
Best wishes,
Mentone Smiles

Dan Moloney 3 years ago

Fantastic experience: Great Staff Great Dentist

Mentone Smiles
Mentone Smiles

Thank you so much Dan for taking the time to leave such wonderful feedback! We look forward to seeing you next time.
Best wishes
Mentone Smiles

Paul Laria 3 years ago

Fantastic experience: Very well organised, clean and very kid friendly clinic. Thanks for making my kid's visit very straight-forward. Thanks for my sticker!

Mentone Smiles
Mentone Smiles

Thank you Paul for taking the time to leave such positive feedback. It's a pleasure to look after the kids and you can have a sticker anytime! Look forward to seeing you all next time.
Best wishes,
Mentone Smiles

Vince Lew 3 years ago

Fantastic experience: Dr John Gornall is a top bloke and he's very gentle. Top tier dentist he is.

Mentone Smiles
Mentone Smiles

Thank you Vince! We are so happy that you have felt well looked after. It's an absolute pleasure to treat you.
Best wishes,
Mentone Smiles

Peter Card 3 years ago

Fantastic experience: As a senior with lots of good and bad dental work in my mouth I had to find a new dentist when ours retired. Totally happy with my initial checkup with Yasmin today. She seems very competent technically, the examination equipment was well advanced on previous clinics, I was given options for further work with costs, and a good conversation! Mentone Smiles was recommended by our daughter and granddaughters

Mentone Smiles
Mentone Smiles

Thank you Peter for your kind words. It's been a pleasure to treat your family and we are very lucky to have such wonderful patients like yourself. Looking forward to our next chat!
Best wishes,
Mentone Smiles

Dianne Cox 3 years ago

Fantastic experience: Everyone at this clinic are very polite and John , the dentist, gentle and explains everything to you. Would recommend this practice.

Mentone Smiles
Mentone Smiles

Thank you Dianne for your kind words and trusting us to look after you. We look forward to seeing you at your next visit!
Best wishes,
Mentone Smiles

Anjul Khera 3 years ago

Fantastic experience: John is one of the best dentists I’ve ever been to. Got started when I had a lot of pain near Christmas holidays and luckily got a emergency appointment. Since then he has become my and my wife’s Regular dentist. He is just so calming and does any process with great diligence and care all the while making sure the patient is comfortable. Can’t recommend him highly enough

Rita Chmiel 3 years ago

Fantastic experience: Great staff patient focused

Malcolm Forbes 3 years ago

Fantastic experience: Nice staff. Quick and efficient.

Gina London 3 years ago

Fantastic experience: The staff are very helpful and friendly. John and Yasmin are gentle and caring and don’t upswell. John has saved two of my teeth they I am confident other dentists would have insisted require root canal and crown. Won’t go anywhere else and neither will my daughter who is terrified of dentists.

Kura Manu 3 years ago

Fantastic experience: Best dentist I have EVER been to in my life. The staff was amazing listened to all my concerns and treated me with respect. Felt very comfortable and safe in their hands. Highly recommend their work. It is efficient and well priced with affordable payment plans if needed. A GREAT BIG THANK YOU TO JOHN. GOD BLESS YOU.

Mentone Smiles
Mentone Smiles

Thank you for your wonderful feedback Kura! You are an absolute pleasure to look after, and we are delighted that you have felt well cared for. We look forward to seeing you in the future!
Best wishes,
Mentone Smiles

Tony Quattrone 3 years ago

Fantastic experience: Mentone Smiles is a great family Dental Practice . They have been looking after my family for about 5 years now. Dr John and Dr Yasmin are professional at what they do, always explaining the treatment as they carry it out and very gentle and caring in the way they perform the task. Highly recommend this practice.

Mentone Smiles
Mentone Smiles

Thank you so much Tony for trusting us to look after your family and for the kind words! It is our pleasure and we are lucky to have such wonderful patients.

Best wishes,
Mentone Smiles

Louis Meunier 3 years ago

Fantastic experience: Fantastic Service!!

Mentone Smiles
Mentone Smiles

Thank you for the kind words Louis and taking the time to give feedback. We are delighted you have been happy with the level of care.
Best wishes,
Mentone Smiles

M D 3 years ago

Fantastic experience: Dr John looks after both my boys and they absolutely love their visits. His patience, professionalism and caring nature makes my sons feel relaxed and comfortable. Could not rate them highly enough.

Mentone Smiles
Mentone Smiles

Thank you so much Marjan for the lovely feedback. It is our pleasure to be able to look after the boys, and we look forward to seeing them again soon.
Best wishes,
Mentone Smiles

Jane D 3 years ago

Negative experience: I have been going to this clinic for a couple of years, however I won’t be returning ever again. They’re more focused on charging a $50 booking fee and maximising their profits than having good relationships with their clients. I had two appointments cancelled by them, both short noticed due to Covid lockdowns which I was very understanding. However, they did not give me the same respect when I was unable to attend due to being a Covid close contact (This only happened once and I never actually confirmed the appointment). Recently, when I called to make an appointment, the receptionist said that I need to make a $50 upfront payment because there was a note on my account.

Mentone Smiles
Mentone Smiles

Hi Aimee,

Thank you for taking time to leave a review. We are sorry to hear that you were disappointed with your rebooking experience.

We welcome the opportunity to clarify your concerns. We do not charge a booking fee to make appointments. Our practice is built on the foundation of developing trust and providing our patients with honest, ethical dentistry with an exceptionally high level of expertise and care.

We only apply a fully refundable deposit (not a booking fee) where there have been multiple failures to attend or short notice cancellations. Failing to attend with no notice takes away time that can be devoted to other patients.

We are empathetic that unexpected circumstances arise where patients may need to cancel at short notice, therefore our cancellation fee is waved multiple times prior to the point where we will require a refundable deposit to make future appointments. To clarify, this deposit is fully refunded on attendance. There is no monetary gain with a refundable deposit.

We hope you can appreciate that post Covid repeat lockdowns, there are many patients who are waiting for appointments or require emergency care whom we would love to accommodate. We are very grateful that we have a strong and committed patient base, who respond to the confirmation SMS or let us know if they cannot attend so we can allocate that time to patients who require our care.

In addition to the above policy, we do request that our staff are treated with respect. We have a zero tolerance approach towards verbal abuse.

Please feel free to reach out to our practice manager should you wish to discuss the matter further.

We wish you all the best,
The team at Mentone Smiles

Sarah Kabiri 3 years ago

Fantastic experience: Highly recommend this practice. I had been searching for a good dentist for years until I came across Dr Yasmin and the dentists at Mentone. Meticulous care and very honest.

Mentone Smiles
Mentone Smiles

Thank you Sarah for leaving such wonderful feedback, it is always a pleasure to see you.
Best wishes,
Mentone Smiles

Lady StC 4 years ago

Fantastic experience: Excellent team, Dr Gornall works hard to accommodate his patients and has an excellent manner. Very happy with their service.

Mentone Smiles
Mentone Smiles

We are delighted you have had such a wonderful experience and felt well cared for. Thank you for trusting us to look after you and we look forward to seeing you again soon.
Best wishes,
Mentone Smiles

Renee K 4 years ago

Fantastic experience: The team at Metone Smiles are fabulous. So gentle and caring and very knowledgeable too.

Christy Lawson 4 years ago

Fantastic experience: John is such a fabulous dentist. Quick and capable and thorough he makes patients feel at ease and teeth feel good afterwards.

NN Kerkez 4 years ago

Fantastic experience: Great family run dental clinic. Always going above and beyond. Highly recommended

Andrew Welch 4 years ago

Fantastic experience: Professional, courteous and reasonable pricing, plus terrific customer back up service, would recommend

mehran shoghi 4 years ago

Fantastic experience: Amazing service , very friendly and approachable

Rhyver Mores 4 years ago

Negative experience: I made an appointment here 2 weeks in advance with no mention of a deposit or booking fee. The morning before my appointment, I received SEVERAL calls, starting at 8:59am which woke me up. This was followed by a text message from the clinic asking me to pay $50 as a "holding fee" to confirm my appointment, threatening that it will be cancelled unless it is paid by today. This was the first I heard of it. I responded refusing to pay the deposit and received a reply from the dentist Yasmin. Yasmin told me that new customer often don't show up and so the business had adopted this as a new policy. A business telling a new customer that they immediately don't trust them and are suspicious of them and insist on a policy like this is extremely disrespectful and distasteful. A clear demonstration of your lack of goodwill to your new customers, those you would welcome paying money at your establishment. I'll be taking my business to one of your many competitors in mentone.

Mentone Smiles
Mentone Smiles

Hi Rhyver,

Thank you for taking time to leave a review. We are sorry to hear your frustration with booking an appointment and are always looking to do better.

Our booking policy was put in place as a result of a chronic shortage in appointments following the COVID-related lockdowns. In order to accomodate appointments for new patients, we request a refundable deposit be paid in advance of the first appointment.

We also send a message 3-4 days in advance requesting patients confirm their attendance. Should we not receive a response, we follow-up with a call.

We are very grateful that the vast majority of our patients understand the policy and respond to the confirmation SMS or let us know if they cannot attend so we can allocate that time to patients who require urgent or emergency care.

We are sorry that our policy has in this instance kept you back from experiencing an excellent level of care which we would have loved to provide for you. Please feel free to discuss this with our practice manager at the clinic.

We wish you all the best,
The team at Mentone Smiles

Eric & Julie McLoghlin 4 years ago

Fantastic experience: Mentone Smiles came highly recommended when emergency dental work was required. Dr John's professionalism, knowledge and genuine care has helped me overcome the anxiety levels I had from past dental experiences elsewhere. I'm totally at ease and trust his skills during the dental procedures that are concisely explained. A great team in a professional and calming environment!

Tony & Sue Spiers 4 years ago

Fantastic experience: Been avoiding this visit for years, but thanks to Yasmin had a great experience with their very professional, detailed and friendly service. Have to get some more work done, but happy to go back.

Mentone Smiles
Mentone Smiles

Thank you both Tony and Sue for your kind words. It is a delight to treat each of you and we are so lucky we have such wonderful patients!
Best wishes,
Mentone Smiles

kerry gill 4 years ago

Fantastic experience: Been seeing Dr Chris since not l9ng after they opened. Very happy with the service and prices. Always transparent about the costs and options. Recently had a chipped tooth repaired...now can't tell it's not a complete tooth...perfect colour match.

Mentone Smiles
Mentone Smiles

Thank you Kerry for the wonderful feedback, we are delighted that you have been so happy with the level of care. Best wishes, Mentone Smiles

Lynn Cannon 4 years ago

Fantastic experience: I have been going to Mentone Smiles, almost since they started out, I have always had excellent service from the whole team, efficient, knowledgeable and considerate … I would give them 6 stars out of 5 if I could!!!

Claudia Bodnar 4 years ago

Fantastic experience: Very professional, great experience. Receptionist was very nice and welcoming

Rebekka Ford 4 years ago

Fantastic experience: Excellent service. John really cares about his patients. I have never felt so comfortable having a dental procedure!

Sayed Pattikalathil 4 years ago

Fantastic experience: I have been consulting Dr.John as a restoration treatment plan for last one year. Thank you so much mate, you’re truely an artist in dental treatment. Keep up the good work team

Sue Walker 4 years ago

Fantastic experience: Very professional dentist practice. We used to see John in Somerville and very happily followed him to his new practice in Mentone. Wouldn't go anywhere else.

Vamshi Krishna 4 years ago

Fantastic experience: I had an amazing experience at Mentone Smiles. Dr. John made the whole recovery from severe trauma very easy. The procedure was literally pain free and he is so gentle. He provides clear and concise explanation of what is wrong and how he is fixing it. The whole team is super friendly and I highly recommend Mentone Smiles.

Nic Wilson 4 years ago

Fantastic experience: Very professional, and well priced.

Geri 4 years ago

Fantastic experience: The staff in Mentone Smiles are amazing and very friendly. Dr Chris is very professional and caring. He gives thorough understanding of the treatment before proceeding. He is a highly skilled dentist! Best dental clinic. Highly recommend this clinic.

Jo Quinn 4 years ago

Fantastic experience: I am your classic dentist avoider, but after having many treatments with John at Mentone Smiles I feel a lot more confident in being able to cope and go to the dentist. John made me feel comfortable about having the treatment done and genuinely cared about how I felt before and after my visits. I would highly recommend Mentone Smiles to anyone who is scared of the dentist like I am.

Sebastjan Novak 4 years ago

Fantastic experience: Had an amazing consult today in the clinic, dentist was very helpful and gentle. Will highly recommend to all family and friends.

Dan Hermansson 4 years ago

Fantastic experience: Extremely friendly and professional and made me feel very comfortable.

Sana Hosseini 4 years ago

Fantastic experience: Excellent dentists with all the latest equipment. Super friendly team. Been with them for years.

Treena Perich 4 years ago

Fantastic experience: Clean Efficient Friendly On time

Shelley Cox 4 years ago

Fantastic experience: Excellent service! Highly recommended!

Marjon Master 4 years ago

Fantastic experience: Excellent, friendly and professional.

Stephanie Kessler 4 years ago

Fantastic experience: Dr John is excellent. Kind, gentle and explains every step of your dental treatment leaving you feeling well informed. So glad to have found Mentone Smiles

Ben Davies 4 years ago

Fantastic experience: I dislike the dentist as much as anyone and at my previous dentist I was charged for things that I didn't know about until it was time to pay. The team here explained clearly what I needed, made helpful suggestions about ongoing care, didn't push treatments and the bill was much less than I expected. Best thing of course is that it was pain free. I will never visit any other dentist - they are excellent.

Nadia Abasszade 4 years ago

Fantastic experience: I had a fantastic experience and would absolutely recommend this dental clinic to anyone. The quality of the dentistry was superb and the staff were all gentle, friendly and did a great job of making me feel calm, thank you again!

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