Udental
Information about Udental
2010, Surry Hills
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 8h-19h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: 8h-12h
Holistic dental care in the heart of Surry Hills. At Udental, we believe in a holistic approach to dentistry, where we treat each person as an individual. This means we will explain your treatment plan clearly, ensuring you're comfortable with every step. This empowers you to take charge of your own oral health journey.
Our comment from Top Dentistas about Udental:
Udental in Sydney is a highly regarded dental practice known for its exceptional service and commitment to patient care, orchestrated by the skilled dentist Dr. Sue and her friendly team. Many customers praise the welcoming atmosphere and professionalism that they experience during their visits. Notably, several reviews highlight:
- Personalized Care: Patients have noted Dr. Sue's attentiveness and thoroughness, ensuring they are comfortable and well-informed throughout their treatment.
- Professional Excellence: Dr. Sue is frequently recognized for her expertise, with many clients vouching for her gentle approach and ability to assess and prioritize treatments effectively.
- Modern Facilities: The clinic boasts a welcoming, clean, and contemporary environment, making dental visits more enjoyable and less intimidating.
- Positive Experiences: Numerous testimonials commend the team for transforming the often-dreaded dental visits into a calm and pleasant experience, highlighting significant improvements in dental health.
Overall, Udental has built a strong reputation as a recommended choice for anyone seeking high-quality dental care in Sydney, with many patients expressing their gratitude for the compassionate and skilled care they received.
Services and Treatments
Udental: Reviews
Fantastic experience: Like many people who dread the dentist, I ignored my oral hygiene for far too long - until a wobbly tooth forced me into action. That’s when I found Udental. Since then, Dr Sue and her wonderful team have pulled my teeth back from the brink (literally), with a mix of cleans, fillings, a plate, and even a crown or two. Their service has always been incredibly professional, with honest, clear communication about what’s going on in my mouth and how to fix it. And somehow - despite the skin-crawling scraping sounds - I actually enjoy going to the dentist now! Thanks to their care and guidance, I’m proud to say I’m down to six month check-ups. My teeth (and I) are truly grateful. P.S: To the reviewer who mentioned racial discrimination: I find this quite surprising. Dr Sue is Asian herself, and as an Asian patient, I’ve always felt welcomed, respected, and cared for by her and the entire team. In my experience, they’ve shown nothing but professionalism and kindness. It’s important to speak up about real issues - but also to be fair and accurate.
Negative experience: I went to UDental twice and unfortunately had a disappointing and uncomfortable experience both times. My first visit was for a standard dental cleaning. I booked it after walking in and speaking with Dr. Sue, who told me the cost would be $299 for new patients. During the cleaning, she told me I had several teeth that needed fillings. This surprised me, as I go for cleanings every six months and no other dentist had ever mentioned such serious issues. But since the clinic had good Google reviews and my dental insurance has a high annual limit, I trusted her advice and booked a second appointment. Later, I found out she had charged my health fund $435 instead of the $299 she quoted, and waived my out-of-pocket fee—without informing me beforehand. I was unfamiliar with private health insurance billing and assumed this might be normal practice, but it still felt unclear and not transparent. At the second appointment, scheduled for 8:45 AM, I was told by her assistant that Dr. Sue had just gone to her car and would be right back. She arrived 20 minutes late with coffee in hand and briefly said “sorry,” but it didn’t feel sincere. Once I was in the chair, she administered anesthesia. It wasn’t my first time having fillings, but it was the first time I was given anesthesia, so I asked why it was necessary. Her response was, “I don’t understand what you mean.” This made me feel dismissed rather than reassured. The anesthesia made me feel very drowsy, and I half-fell asleep during the session. Throughout the procedure, I could hear Dr. Sue and her assistant chatting about personal topics, which felt unprofessional. After the fillings were done, I asked how many teeth had been filled and how they looked. She replied, “I don’t have time,” and quickly moved on—possibly because she was behind schedule due to her late arrival. I felt rushed, dismissed, and disrespected. I was later billed $1,230 for filling four teeth, which used up my entire $1,200 annual dental cover. Because of what was charged in the first session, I had to pay more out-of-pocket for the fillings than I supposed to. It’s taken me some time to write this review—about two months—but the experience left a lasting negative impression. I can’t help but wonder if part of the issue was that I’m Asian, a foreigner, and English is not my first language. I truly hope that wasn’t the case, but I walked away feeling ignored and treated unfairly.
This review raises serious accusations, including racial discrimination, and it deserves the time and attention to be properly addressed.
To clarify the first visit: the $435 referenced was the full value of the treatment—not what you were charged. A new patient discount was applied, and there was no gap or out-of-pocket cost, as explained at the time.
We can only report on what we observed during your visit, rather than align with findings made elsewhere. We are happy to share the 15 photos of the treated teeth (before, during and after), as discussed during your second visit.
Please let us know if you're happy for us to reach out, as this matter deserves proper attention.
Fantastic experience: I highly recommend doctor sue for her patience, expertise and kindness. I had a tough extraction and she has been super patient and friendly. Thank you !
Fantastic experience: I've been going here for 5 years and I think it's great. Friendly staff, good service for all the regular checkups and more specialty dental work I've needed.
Thanks for your kind words Stephen!
Fantastic experience: I have been going to this practice for 7.5 years at this point and it's been consistently great. Dr Sue is very professional and I can't recommend her highly enough.
Thanks for the positive feedback Alesya!
Fantastic experience: Dr Sue provides excellent dental work. Treated issues causing tooth/gum pain, numerous fillings replaced and thorough clean. Before and after photos of the teeth show the quality work done.
Thank you so much for taking the time to leave us such a wonderful review on Google! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
Your feedback motivates our team to continue providing the best care possible. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for your support!
Fantastic experience: Local dentist. Very happy with the service!
Fantastic experience: Fantastic, best dentist in sydney. Work is fantastic could recommend more !! 10/10
Negative experience: They are racist and do not care about patient care. Dr Sue is quite mean and condescending. I felt belittled during my appointment. Will not be returning.
We are deeply concerned by this fake engagement that have unjustifiably targeted our reputation. There are no record of you ever attended our surgery. Such attempt to cause defamation are both unfounded and contrary to our established practices. We take great pride in our commitment to patient care and customer service, and these actions do not reflect our values or practices.
Fantastic experience: Do yourself a favour and go and see Dr Sue at UDental Clinic in Surry Hills! Her attentional to detail, gentle approach and calm nature made me feel very at home. I highly recommend this practice!
Negative experience: Whilst the staff are seemingly nice, I was advised by the dentist I needed multiple fillings & a crown after a standard clean. As a person who’s only ever had one filling ever, this treatment plan was highly surprising. I sought 2 additional expert, independent dental opinions as a result of this treatment advice from Udental and neither mentioned any additional work needed beyond a standard clean & polish, saving me literally 1000s of dollars. As a foreigner coming to Australia, I’d been advised to be cautious of dentists looking for extra ways to make $$ and over prescribing required treatments. Be cautious of this dentist and consider a 2nd opinion if you’re hit with a huge bill as those treatments may not all be required. Whilst the dentist’s bio talks about “preventative” treatment being a focus, I would argue that the recommendations were excessive & not required. 2 stars because staff are nice and a standard clean was a fine experience.
Hi Hannah,
Thank you for sharing your experience. We regret that the information was not delivered in a way to allow for an accurate interpretation during your last appointment 3.5 years ago.
Having review your file, there seems to be a significant difference between your recollection and the treatment proposed. We have emailed you your complete record for your reference.
If you are open to a conversation, we're here to provide further clarification. Always happy to help.
Fantastic experience: Dr Sue is a dental wizard and the team were brilliant! I recently visited UDental and was impressed with the level of care and professionalism. From the moment of my first appointment I always felt supported and at ease. Overall, it was a great experience and I highly recommend this dental clinic to anyone looking for quality dental care and expertise.
Hi Adam, Glad to hear you had such a great experience with us. Thank you for taking the time to give such nice feedback. We look forward to seeing you again soon!
Fantastic experience: Wow, what an amazing dentist! I called with tooth pain and they were able to fit me in with literally three minutes notice and provided the best dental experience I've ever had. Sue is fantastic and not only extremely skilled at dental work but also in detailed communication and making sure you feel comfortable. If you are nervous at the dentist or simply want the best possible dental care I really can't recommend Udental enough.
Hi Cameron, it was a pleasure looking after you. Glad to hear you had such a great experience with us. Thank you for taking the time to give such nice feedback. We look forward to seeing you again soon!
Fantastic experience: I can highly recommend the services of Dr Sue Huang from UDental Clinic in Surry Hills. I had some complicated dental issues which were resolved in a gentle and professional manner.
Hi Joyce, Many thanks for your review. We look forward to seeing you again soon!
Fantastic experience: Dr. Sue is phenomenal; I saw her twice during my holidays in Sydney and she handled my dental treatment with excellent care. For a stranger in a new country and city, I was very lucky to meet Dr. Sue and receive her treatment. She is highly professional with significant experience, patience and passion for what she does. I heartily recommend her to locals and internationals visiting Sydney.
Many thanks for your glowing review. We are always happy to help if you are ever in the area again. Hope you had a lovely time in Sydney!
Fantastic experience: Sue and her team are amazing and a joy to see. I recently had veneers done and Sue and her team did such an incredible job and made sure I got exactly what I wanted. I cannot recommend Sue and her team enough!
Hi Kate, We're delighted to hear that. Hope to see you again soon!
Fantastic experience: Amazing service! Felt very comfortable and looked after, and the education around dental hygiene was great. The hygienist & Dr Sue both to the time to provide a lot of detail of what they were planning on doing compared to previous dentists ! After my health fund let me down ! Dr Sue has helped me resolve my issues she is a LEDGEND. Thank you for getting my dental health back on track! I strongly recommend Udental.
Hi Elizabeth, We're glad you had such a positive experience and that we could help. Many thanks for your review. We hope to see you again in the future.
Fantastic experience: I am really happy that I went to get the deep clean. Everyone was really nice, I had a great experience and I definitely learned a lot. I am now very inspired to take better care of my dental health and it would not be possible without UDental. Looking forward to my next visit!
Hi Muhammad, We're happy to hear you gained so much from your visit. We'd love to see you again soon!
Fantastic experience: Excellent work and service! After lots of bad luck and unsatisfying dental experiences Sue helped me gain back confidence in dental care. Thank you for getting my dental health back on track!
Hi Paul, we're delighted to hear you had such a positive experience here at Udental. Thank you for your kind words.
Fantastic experience: Amazing experience and services - Dr Sue is very professional and friendly. Would definitely recommend!
Hi Kitae, thank you for your feedback. We hope to see you again soon!
Fantastic experience: Best dentist I've ever had. So thorough. I always leave feeling like everything possible has been done.
Hi Paul, we're happy to hear you had such a great experience. It's always a pleasure looking after you.
Negative experience: I wouldn’t return. Called prior stating an issue with bottom wisdom tooth. They booked an appointment for that day. After arriving, was examined advised to take an x-Ray. No mention of what the cost of the x-Ray or consultation would be, and afterwards told they couldn’t help with extraction. If you know the dentist working that day does not specialise or cannot extract a wisdom tooth, then tell the patient on the phone prior instead of wasting their time booking an appointment, and ripping them off taking an x-Ray that you can’t even use within that clinic.
Fantastic experience: Amazing service! Felt very comfortable and looked after, and the education around dental hygiene was great. Felt like they went into a lot of detail compared to previous dentists that I go to, even for a clean!
Hi Nicole,
Thank you for your kind review, we appreciate it!
Fantastic experience: Dr Sue & her nurse were very professional I will definitely come back Highly recommend UDental
Thank you Remi, we appreciate your review :)
Fantastic experience: I am so happy I found Dr Sue and the U Dental practice. I moved back to Sydney after a few years and didn’t know where to start with my dental care, and I’m so lucky I was referred here. Dr Sue is fantastic - thorough, dedicated and lots of fun (and you don’t usually expect to enjoy your time at the dentist!). There is follow up on your oral health, advice for at home care, and it feels like she looks at your oral health as ongoing and longer term - you don’t feel like just another face and another routine clean (but the cleaning and assessment of your teeth and gum health is top notch). She also took the time to connect and refer me to a great orthodontist and has been involved in that process. All the staff are lovely and helpful. The facilities are very modern and clean. It’s a really comfortable experience overall. Also, it’s conveniently located just up from Central station. I was very anxious to find a great dentist, after years away, as I had some issues (bruxism, sore gums, needed orthodontic procedure) and I got overwhelmed sifting through all the different options. I can happily say, I’m relieved I found U Dental and Dr Sue.
Hi Sofia,
We are happy that you have found the right dentist for you, thank you for this review! We hope to see you soon.
Fantastic experience: Three years of great dental work from Dr Sue. I've been to many dentists across NZ, the UK and Aus and Sue is the best dentist I've ever had. Great chat and amazing work on my teeth! Would recommend to anyone who hasn't got a dentist or doesn't like their current one.
Hi Stuart,
Thank you for your great review :) Means a lot
Fantastic experience: Fantastic Dental practice. Dr Sue is very warm and welcoming and is an excellent Dentist. I have been extremely impressed with my course of treatment and would recommend anyone who needs a Dentist in Sydney to visit Udental!
Hi Eleanor,
Thank you for your time and review! Always a pleasure seeing you.
Fantastic experience: Dr Sue and team are amazing. Awesone dentist and takes the time to get to know her patients and provides the best dental care. Could not recommend her team enough...Roy
This means a lot, thank you Roy!
Positive experience: I had a very average experience getting my teeth cleaned at UDental. While my teeth were cleaned thoroughly, the manner in which it was done was not very pleasant. I felt very patronised by Dr Sue Huang when I asked questions and explained my dental history. She also seemed quite rude to who I assume was the assistant/student dental hygienist. The vast majority of the ratings on Google seem to convey her exceptional 'chairside manner', but I did not experience this at all. For this reason, I will not be coming back.
We are sad to hear that your perceived experience did not match your expectations.
Being patronising or rude do not align with our culture at Udental.
We aim to provide the best experience to all of our patients and in order to do so, we take all feedback seriously as we want to make sure we continue to improve.
We thank you for taking the time to write to us.
Fantastic experience: Great friendly team, fantastic job at clean and overall care.
Hi Dom,
Thank you for taking the time to right a review :)
Fantastic experience: I've been seeing Lincoln at Udental for over a year now, when I first came I hadn't been to a dentist for an embarrassing amount of years. After a check and some scans at the modern facility, let's just say, I needed some work done. With a good sense of humour, Lincoln explained everything and we developed a plan based on the urgency of the work. After a couple of (surprisingly painless and pleasant) visits, the team have me down to a "regular clean and check" and hoping with his help I can keep it that way!
Hi Jonathan,
We are glad to hear you had a good experience with us! Thank you.
Fantastic experience: Sue is an amazing dentist. always examine things before she does them and is so professional. Seriously I hate having to go to the dentist but it's actually a pleasant experience coming to UDental with Dr Sue. My teeth havr never been whiter
Hi Kate,
We are glad to hear! Hope to see you soon
Fantastic experience: Great experience - professional, friendly and attentive. Highly recommend!
Thank you Alex! Much appreciated
Fantastic experience: What can I say that hasn't been said. Dr Sue is a friendly, confident, professional, whose level of expertise matches, probably exceeds; the best I have experienced. I'm from Melbourne, so I'm not easily pleased. Looking forward to my association with her clinic. John Tainsh 15/10/21
Thank you for your review! We are glad you had a good experience with us
Fantastic experience: Dr Sue is an amazing professionalist. She is very thorough and detail-oriented. I had my checkup and deep clean done and I will be continuing my treatment with UDental Clinic ;)
Hi Anna,
Thank you very much, it's always a pleasure! :)
Fantastic experience: Dr. Sue knows her stuff and is the most detail-oriented, thorough dentist I've been to. She takes the time to get to know you so a visit is never filled with anxiety. Can't recommend her and her team enough
Thank you for that Carrie, much appreciated!
Fantastic experience: Great experience with my first dentist in Australia. Dr.Sue is super experienced and all of the staff are lovely in this small practice. Fast response to my emails and didn't mind me calling twice to remind me when my appointment was!
Thank you Lauren, we are glad to hear you had a good experience :)
Fantastic experience: The attention to detail and care provided by Dr Sue Huang is exceptional. The practice is brand new and everything is super modern. I highly recommend Udental!
Hi Michael thank you so much again we appreciate your feedback! we hope all is going well:)
Fantastic experience: Good stuff. Got a clean and general checkup, would recommend :)
Hi Nathaniel,
Thank you for you review, we appreciate it!
Negative experience: I checked rating and went to Dr Sue, lot of comments how great she was. I did clean up which was 250 on offer but she changed me extra 100 because she said she had to do extra job. Next my appointment she did fillings and she run out of time and she was trying to do quick job and she was trying to pull something from the theeth which she had placed while filling the teeth, she couldn't and because she was late for next appointment she was trying to pull despite this piece was cutting my gum . I left bleeding and she literally kicked me out and told me she would call me to explain what she did. . one position opinion I he'd was her costumer service but in the end she even didn't send my gum pictures which I had paid for. I would write this, just not fair this fake ratings here I think.
Fantastic experience: Dr Sue is fantastic. I had left it a wee bit too long between visits to a dentist and she has been so kind and accommodating. Super clear with the plan for my teeth and made me feel at ease. Highly recommend!
Hi Lauren,
Thank you for your kind words and review! Look forward to seeing you again :)
Fantastic experience: Until Dr. Sue, I had to jump from dentist to dentist 3 times in Sydney. Finally, I feel blessed for coming across Dr. Sue. And all I can say that I am so happy with the treatment I received! Dr. Sue is extremely professional, she provides information about your treatment in a nice and detailed way, answers all your questions and takes your concerns into consideration. She puts excellence on top at her work, which gives you the peace of mind. You will feel valued as a human at UDental and your anxiety about your treatment will just vanish. Convenient location at Surry Hills, excellent service. What else do you need? Don’t look for another dentist Edit after a few years: I had a tooth suddenly started giving me pain in the middle of the day and I called UDental, they arranged me an immediate appointment in few hours, and I found myself making the decision of tooth extraction. Although this was such a difficult operation, everything went very smooth and after few weeks I am completely fine now. I am planning to have my implant with UDental as well. Long story short (yes this is the short version), I can't be more grateful than being committed to Udental and feeling that I am in good hands. Thank you Udental!
Thank you Ali, we love your very detailed “essay”. We really appreciate your wonderful feedback and we look forward to seeing you soon:)
Fantastic experience: Highly recommend Udental. Sue is friendly and professional and will accomadate to your specific needs. My dental work here was beyond what I expected. Very happy with my end result.
Hi Bree,
Thanks heaps for your time and review! :)
Fantastic experience: WOW. Just wow. Dr Sue is a brilliant dentist and her dental assistants are great. I've had a lot of work done and she talked me through every stage, kept me calm and has a great sense of humour! I never thought I'd say this about visiting a dentist but I actually enjoyed the whole experience. I highly recommend her.
Hi Lewis,
Thank you for your kind words :) Always lovely seeing you!
Fantastic experience: I am so happy to have found Udental. Dr Sue is a perfectionist with fantastic interpersonal skills. An absolute winning combo. So happy with the work Dr Sue and the team have done on my teeth. I can't recommend this practice enough.
Hi Emily,
Thank you for your kind words! Means alot to us! :)
Fantastic experience: I've been going to Udental since June. With my traumatic dental experience, Dr.Sue is the best dentist I've ever met! I always feel so nervous with dental work but Dr. Sue's dental treatment is super gentle, attentive and making me feel comfortable. She follows up with the last visit if any problems or issues. You will definitely feel huge difference from other dentists I must say! Highly recommended :)
Thank you so much for your kind words! See you again soon :)
Fantastic experience: Dr Sue and team are fantastic! The practice facilities are very clean and modern, and Dr Sue is very caring, professional, and highly skilled in her work. I've had quite a bit of work done, and it's been really refreshing to have Dr Sue take me through it all step by step in such an attentive manner. Would wholeheartedly recommend if you're looking for a great dentist. I'm unfortunately moving abroad but would seriously consider coming back to visit for dental work if it weren't for the current travel restrictions!
Hi Matt,
Thank you for your time and review! Always a pleasure seeing you!
Fantastic experience: Sue is super friendly and professional, it's always a pleasure to see her. She always explains what she's going to do, showing before and after, always keeping you informed. She gives great advice and is always smiling which helps me relax :) Also great location.
Hi Valerie,
Thank you for your time and review. Means alot to us :)
Fantastic experience: Highly recommend Dr Sue and the team, I'm a nervous dental patient and she has always been considerate of that. Clean and comfortable dental office with lovely and caring staff!
Hi Sara,
Thanks heaps for your review and kind words! Always a pleasure seeing you :)
Fantastic experience: Recommended!! Great service and convenient location next to Central.
Hi Kareena,
Thank you for your kind words! Means alot to us! :)
Fantastic experience: I came to Udental for an appointment after not being for a while - Dr Sue was very helpful and informative and the office was very clean. I would strongly recommend.
Thank you for your kind words Andrea. It was lovely meeting you.
Fantastic experience: Extremely thorough, honest and professional dentist. Can't recommend Sue and her team enough.
Hi Pauline, Thank you so much for your kind words. It was lovely meeting you :)
Fantastic experience: I have had multiple appointments at Udental over the last few months getting some quite intense dental work done. Sue and team have put me at ease and have made my work as positive an experience as it could be. Convenient location, modern facilities.
Hi Donna,
Thank you for your kind words :) have a lovely weekend!
Fantastic experience: Great facilities, awesome location, very reasonable prices and above all, fantastic service! Dare I say Dr. Sue makes me want to go to the dentist? She’s very clear, thorough and very caring. Would happily recommend Udental to anyone!
Hi Nathan,
Thank you for your kind words and feedback! It was our pleasure seeing you :)
Fantastic experience: So I haven’t seen the same dentist more than once since I was a child. Though I am very happy to say that I’ve been to see Sue at U Dental four or five times now - definitely happy to go back.
Hi Matt,
Thank you for your review and we can't wait to see you again!
Fantastic experience: I was always terrified of going to the dentist till I was recommended to go see Sue. Would highly recommend Sue, she is friendly and always makes sure you are okay during your check/procedure. Thanks Sue! You are amazing!
Good Morning Helina, Thank you so much for your kind words. It was my pleasure seeing you.
Fantastic experience: Dr Huang was very good at what she does, and also in educating. I’m a little scared of dentists, but will be going back without hesitation.
Hi Kathy, Thank you for your review and kind worlds. We look forward to seeing you again!
Fantastic experience: Highly recommended! My teeth are heaps Chur now!
Hi Jackson, thank you for your review. It's always our pleasure seeing you!
Fantastic experience: When my filling felt loose, I visited Sue and the team to see if they could check it. Sue talked me through my options and fixed my tooth immediately. No pain and she made me feel calm, even though I hate visiting the dentist.
Thank you for your kind words and feedback. It was lovely to see you and we are so glad we could help.
Fantastic experience: Great facilities and super easy to get to. As soon as you step inside the atmosphere is relaxing and sue and her team and highly professional, thorough and friendly. Can’t recommend enough.
Hi Jamie,
Thank you for taking your review. Have a lovely day :)
Fantastic experience: I received excellent care and service at Udental. Sue was thorough with her examination, explaining each stage in clear terms and was quick with action where needed. I would have no hesitation recommending her and her team.
Morning Emily, thank you very much again for your kind words. It means alot to us :)
Fantastic experience: Sue and the team at Udental are fantastic. I had my first appointment there this past month. I needed a bit of work done so it had to be split over a few appointments. Needless to say, I am extremely happy with the outcome. Sue was very professional and thorough. Customer service and communication were top-notch. Udental will definitely be my go-to clinic for any future dental work. Highly recommended!!
Thank you Nathan! We look forward to seeing you again :)
Fantastic experience: Sue has been an absolute life saver for my dental work over the past few months. Being pregnant, I was anxious to have my dental work fixed promptly, she was able to fit me in quickly and put me at ease about a number of treatments I needed to have done. I would highly recommend Sue and her team as the level of service and highly skilled dental care has been fantastic. I feel so much happier about my dental health after visiting this clinic!
Hi Scarlett, Thank you for your review and kind words. It was lovely meeting you and we wish you the very best with your new journey.
Fantastic experience: I have been going to Udental for over 2 years. Sue is a very professional dentist and is extremely thorough. She takes her time and explains exactly what's going on. I have no hesitation in recommending her.
Thank you for your kind words and review!
Fantastic experience: I got in touch with Sue and her team last minute for an emergency treatment. Sue's communication was fantastic, she kept me informed throughout the procedure, both times I visited her. The facilities are modern and fresh and Sue and her team are very friendly. I'd recommed UDental to anyone!
Hi Annabel, thank you for your kind words and feedback. It was my pleasure seeing you.
Fantastic experience: Sue is a highly skilled dentist who communicates effectively and articulately any issues and next steps to resolve them, in doing so giving you every confidence she is able to help you. Her warm manner and efficiency makes her someone I would happily recommend!
Hi Edward,
Thank you for your feedback. I look forward to seeing you again!
Fantastic experience: I have visited the Udental practice a number of times over the past 12 months. Sue and the team are always very welcoming and make the process really simple and straight-forward. Its got me into a really good practice of looking after my teeth and develop good habits too. I could not recommend this practice highly enough. Dr Sue, thanks for being a great quality dentist!
Hi Luke,
Thank you so much for your feedback. It was my pleasure to see you!
Fantastic experience: Would highly recommend UDental and Dr Sue! Have been now twice and feel very happy with my results - very friendly and positive atmosphere too.
Hi Tori,
Thank you so much for your review! We look forward to seeing you again.
Fantastic experience: Great service and experience here! I would definitely recommend!
Thank you Kim, hope you have an amazing Christmas break :)
Fantastic experience: Dr. Sue is kind, gentle and understanding. She and her team made what could have been a distressing time, a relaxing experience. Furthermore she is very skilled in her practice and I am very happy with the results of the work I had done. I would certainly recommend Udental to anyone looking for excellent dentistry and customer service. Thanks Dr. Sue and team :) x
Just want to say thank you again and very happy we got great result for you. Have an amazing Christmas break and we will see you in the new year :)
Fantastic experience: I had this fear for dentist way back when. Luckily, after my husband 1st visit to Udental, he practically dragged me there to see Dr.Sue. Thanks to Dr. Sue's expertise and her great patience on following up on my treatments, I am now very happy with the outcome. During the practice, Dr. Sue helped massage my intensely sore jaw, and she personally called to explain and keep you posted. These details made great difference. More importantly, I no longer dread of seeing dentists. Also, I want to thank Maria for her assistance, making me feel less uneasy.
Thank you again Janice for your kind words and positive feedback! Hope all are well with the move and we look forward to seeing you again in the new year :)
Fantastic experience: I have been attending Udental for about a year after 6 years of having no regular dentist, and Sue has been wonderful in helping me to keep my gums under control. She is very attentive and always ensures I am as comfortable as possible. I would highly recommend Udental to anyone looking for a new dentist in the area.
Morning Clara, thank you again for your positive words. We love seeing you as always, have an amazing break and safe travels:)
Fantastic experience: Umm where do I begin? This is genuinely the best dentist I have ever been to. I am so glad I walked past and decided to make a booking because she is literally an ANGEL. Not only is Dr Sue (and her lovely assistant) extremely friendly, personable, hilarious and professional, but she is highly thorough, knowledgeable, caring and skilled. She always checks in to make sure you're feeling okay, and she creates the most comfortable atmosphere for everyone. I cannot recommend Udental enough. (Also, don't be surprised if you have a DnM in the dentist chair too ahahah ) she is amazing and I am so excited for my next appointment. Yay!
Morning Bec, just want to say thank you again for your wonderful feedback! Have an awesome Christmas break and we look forward to seeing you in the new year if not before :)
Fantastic experience: Great experience, friendly, explained everything very well and brand new tools! Can definitely recommend
Thank you for your positive review, we wish you an amazing Christmas break :)
Fantastic experience: Wonderful help, brand new practice, very thorough examination. 5 out of 5 recommend!
Thank you again Jasper for your positive review. Have an amazing Christmas and see you in the new year :)
Fantastic experience: Great experience here! Sue turned a terrible teeth situation into something comfortable and informative (which is honestly difficult to find!). Post-op information was provided with great detail, as well following up after operation. It became clear that Sue and her team are brilliant at what they do but also care a lot for their patients. Definitely coming back for future check ups when I’m back in Sydney. Thank you for the all help!
Thank you again Maryanne, so glad we could help. Hope you're having an amazing time being at home. We look forward to seeing you soon.
Fantastic experience: Sue is an amazing dentist in a convenient location. I have had an initial check up including X-rays and three cleanings and every time the experience has been relaxed and totally pain-free. Sue explains everything plainly, and gives an honest assessment of your teeth and gum health without pushing any treatments or products. She has always been on time too which helps! Happily recommend.
Morning Phil, thank you very much again for your kind words. Hope all are well with the move:)
Fantastic experience: Very professional and nice people too. I been many times and always they did amazing work . I would strongly recommend.
Thank you again for your positive feedback. We look forward to seeing you soon:)
Fantastic experience: Dr Sue and her team at UDental are just wonderful! I had not been to the dentist for over 10 years and was full of worry and anxiety, which Dr Sue instantly alleviated. She is both caring and professional and provides an extremely high level of service. I am a third of the way through major dental work and feel both comfortable and confident in Dr Sue and her team. Also the rooms are clean, comfortable and warm!
Morning Rebecca, thank you again for taking the time to write us a wonderful review. Best of luck with all the travels and we look forward to seeing you soon:)
Fantastic experience: Udental is the best dental service in Sydney. Amazing staff, convenient location, thorough service and an extremely comfortable dental chair.
Thank you Alex, always a pleasure seeing you. Safe travels and have a wonderful Christmas break:)
Fantastic experience: I couldn't recommend Dr Huang & her staff highly enough. Very skilled, caring and attentive. Best dentist I've been to by a long shot
Morning, thank you so much for your positive feedback Brendon. Look forward to seeing you soon!
Fantastic experience: Thank you again Dr Sue and your team. You have done amazing work. Before I made an appointment at Udental I have been always very afraid to go and see a dentist. I knew I had to redo some fillings, but always postponed appointments with other dentists. Until I met Dr Sue. She was happy to answer any of my questions or concerns and she made me feel comfortable and took away my stress and anxiety. She have done amazing work and my fear has been gone completely. Thanks again!
So glad that we could help and thank you again for your kind words. Have an awesome journey ahead!
Fantastic experience: I had two significant holes in my teeth that needed urgent attention . Sue was great, repairing them quickly without any pain.
Thank you for taking the time to write us an awesome review, we know how busy you are. Have an awesome day and see you soon
Fantastic experience: I've been going to Udental over the past month for both a general and major dental work. Without a doubt Dr Sue and her team are incredible at dentistry, but even more so, they put the customer at the heart of everything they do. Dr Sue was very thorough before making any assessments, explained everything simply, answered all my questions and always checked to see how I was doing. She's really easy to chat with and we shared some laughs about everyday things. A day after each visit, she emails me to follow up. It really went a long way to making me feel like I was in good hands. I also barely experienced any pain in the days post procedure - pretty much what anyone would hope for! In terms of the practice itself, you'll find it modern and exceptionally clean. Whilst it may seem like early days, already I wouldn't hesitate in recommending Dr Sue and her team! Thanks so much :-)
Hi Jess, massive thank you for leaving us such a wonderful review! Really appreciate it and talk soon
Fantastic experience: Amazing service, well priced and friendly. Highly recommended.
Thank you for your positive feedback Steven, chat soon :)
Fantastic experience: The experience with Dr. Sue was so great! She is very professional, caring and attentive. Strongly recommended!
Thank you Jenny, see you soon!
Fantastic experience: Dr Sue and her team were fantastic. Her knowledge, understanding, advice and answers to my questions made future decisions regarding my teeth much easier. It was pleasant and relaxing feeling to know that you are taken care of and care is given to you through-out the entire process! Dr Sue and her team have a great sense of humour which makes the visit all the more relaxing Thank you Sue! to you and your team!
Morning David, thank you for your awesome feedback and we’ve really enjoyed working together with you! Have a great day and see you soon!
Fantastic experience: Udental is great! Dr Sue and her team mates are very professional, friendly and most of all caring. Dr Sue took her time to explain all procedures that has to be done step by step and answered all my questions. I will definitely return back to Udental and highly recommend this place to everyone.
Morning Martina, thank you so much for taking the time to give us feedback. We love seeing you and chat soon:)
Fantastic experience: Very professional team!
Morning Anna, thank you for your feedback. See you soon:)
Fantastic experience: Very professional, great expertise and outstanding customer service.
Hi Morgan, thank you again for your positive feedback, have a wonderful Easter and see you soon!
Fantastic experience: Dr Sue Huang is brilliant. The team here are very personal and remember all the details about you - they are attentive, caring and respectful. The place is cosy and comfortable, so I would definitely recommend this practice to others :)
Hi Larry, thank you for your wonderful review, Happy Easter :)
Fantastic experience: Went in due to tooth pain, had my Wisdom tooth removed and returned to have a hygiene / clean / polish the following week. Great location, modern fresh decor, friendly knowledgeable staff... I already feel better about my dental hygiene going forwards. Thanks Sue & Team :)
Hi Kyle, glad we can help and look forward to seeing you soon:)
Fantastic experience: I came to U Dental to have my top wire replaced as it was in pretty bad shape after 10 odd years! Sue was so accommodating and honest.. she remained very professional and answered all my questions. My first appointment was even scheduled after hours just to fit me in as I was experiencing a bit of pain. I was very impressed with the replacement of the wire as Sue was always so cautious if I was okay, needed a break etc. The wire feels stronger than ever! Although, I must say the clean had to be the best part of the whole experience, I left with my teeth feeling amazing! I will definitely be coming back to U Dental and seeing Sue for all my future dental needs. Thank you guys! Courtney x.
Hi Courtney, just want to say a big thank you again for your positive feedback. It means a lot to us and very happy your experience has been positive, chat soon:)
Fantastic experience: Sue is an incredible dentist - super caring, knowledgeable and attentive. I really appreciate the time that she takes to follow up on appointments, the relaxed ambiance of her clinic, and her ability to make me feel relaxed. Highly recommend anyone to go and see her - you won't be disappointed!
Hi Mary, always a pleasure seeing you and a massive thank you for taking the time to give us an amazing feedback. We look forward to seeing you around :)
Fantastic experience: Best experience at the dentist I’ve ever had! Would highly recommend Udental.
Thank you Pieter for your glowing feedback. Hope all are going well for you and chat soon:)
Fantastic experience: Dr Sue Huang and team are amazing. I hadn't been to the dentist for five years and was quite nervous. I needn't have worried. Dr Sue and her team mates create a really calming and caring environment. I had a pretty deep clean but felt not pain at all and now my teeth look great. All the way through the procedure she talked me through what was happening and made sure I was OK. I am not nervous and dare I say it am looking forward to going back for my check-up.
Hi Jonathan, thank you again for your detailed positive feedback, we really appreciate it. Have a great weekend and we look forward to seeing you soon!
Fantastic experience: Dr. Sue is very professional and friendly, also the assistant, good environment. Strongly recommend in Surry Hills.
Hi Hao, thank you for your positive feedback. Always a pleasure treating you:)
Fantastic experience: !!! If you are looking for highly professional dental services with friendly approach, Udental Clinic is the right place. I have developed some serious staining on my teeth that I desparately wanted to erase. Dr Sue took her time to consult it with me, find the cause, explain the procedure and took care of it immediately with such a care and thoroughness. Her practice of showing and explaining 'before' and 'after' on the screen is so informative for the patient together with going through the whole procedure. I am coming back for some additional treatment as my experience in this modern, airy, welcoming, clean, high-tec and friendly clinic was amazing. The location is fantastic as it is just a few steps from Central Station. Big thank you to Dr Sue and her assistant Marketa who took care of me that day.
Hi Katerina, thank you once again for your amazing feedback and your digital knowledge, we really appreciate it. Have a wonderful weekend and hope to see you soon:)
Fantastic experience: Go here.Great service, support & most importantly superb work. Will be my dentist of choice forever.
Hi Lefroy, thank you again for the wonderful feedback! Always a pleasure seeing you:) Have a great weekend!
Fantastic experience: Amazing dentist!!! UDental has great facilities, service and a relaxed friendly atmosphere. Dr.Sue was great at explaining the procedures and making me feel relaxed (I get very nervous at dentists). Would definitely recommend it and will be going again for my next checkup!
Hi Rosie, massive thank you once again for your wonderful feedback. Have a good weekend and see you soon!
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