DentalCare Clinics - Waterloo
Information about DentalCare Clinics - Waterloo
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 9h-19h
- wednesday: 8h-19h
- thursday: 9h-17h
- friday: 8h-17h
- saturday: (closed)
At DentalCare Clinics we believe in putting the patient in control. We explain what's happening in easy-to-understand terms without judgement or lectures. Then we give all your options and inform you of costs and benefits so you make make an informed decision. Our number one principle is that nobody has to suffer to have a beautiful smile. From gentle cleaning techniques to completely pain-free anesthesia, we are confident that we can deliver a positive dental experience to you.
Our comment from Top Dentistas about DentalCare Clinics - Waterloo:
DentalCare Clinics - Waterloo is renowned for its exceptional patient care and professionalism. The clinic's staff is consistently described as welcoming and friendly, creating a comfortable atmosphere for patients. Many customers appreciate the genuine care and attention provided by dentists such as Dr. Anna, Dr. Molly, and Dr. Tania, who take the time to explain procedures thoroughly and ensure that patients feel at ease during their visits.
Key highlights of DentalCare Clinics - Waterloo include:
- Highly skilled and gentle dentists who prioritize patient comfort.
- A clean and welcoming environment that puts patients at ease.
- Thoughtful and transparent communication regarding treatment options and procedures.
- Efficient appointment scheduling and administration, contributing to a smooth visit.
- Consistent positive experiences for both routine cleanings and more complex procedures, such as wisdom teeth extractions.
Many patients report feeling well cared for, with follow-up support being a significant aspect of the clinic's commitment to high-quality dental care. Overall, DentalCare Clinics - Waterloo comes highly recommended for anyone seeking reliable and compassionate dental services.
Services and Treatments
DentalCare Clinics - Waterloo: Reviews
Fantastic experience: Nothing but amazing service, welcoming staff, genuine care, and professionalism. The place tidy and clean. Dr Molly took the time to clearly explain all my options and provided me a treatment plan. She is very considerate and kind. Every appointment I had began on time and I can confidently recommend this clinic.
Hi Mohsen,
Thank you so much for your wonderful review! Dr Molly and the team are so appreciative of your kind words and continued support. We look forward to seeing you back in the clinic at your next appointment!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: This is the best dentist I’ve found in a long time. The staff are genuine and kind, and my dentist Dr Anna is my favourite dentist of all time and I had a really crazy good dentist in the Gold Coast too (for context)
Hi Luke
Thank you so much for your kind review! Dr Anna and her team are so thrilled to hear you've had such a positive experience at our clinic! We really appreciate your support and look forward to seeing you at your next appointment.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Great dental clinic. I came in with some jaw issues. Dr Molly Robinson knew exactly what to do, she was very kind, attentive and explained everything to me. I felt very well looked after. The front desk was also very helpful and efficient. Great dental experience.
Hi Martin,
Thank you so much for your kind review! Dr Molly and the team are so happy to hear you had such a positive experience at our clinic. We look forward to seeing you at your next appointment!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I had a great experience getting my wisdom teeth taken out by Dr Tania from start to finish. The surgery itself was fast and painless, and the recovery period was much better than what I heard other people had as I had very minimal pain during recovery. The team was also very helpful, checking in with me and helping to extend my medical certificate to allow for a bit more healing before I went back to work. If anyone needs a wisdom teeth removal, I highly recommend this clinic.
Hi Amelia,
Thank you so much for your kind review! Dr Tania and her team are so happy to hear you had such an easy, pain free experience getting your wisdom teeth taken out. So many patients are nervous about Oral Surgery so we really appreciate you sharing your experience as it really does help others so much! Thank you for your continued support, we look forward to seeing you at your next visit.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I love this clinic. Very professional; clear, transparent, honest and practical advice; gentle and considerate with their patients; excellent administration and customer service including scheduling of appointments and services. We've been going here for years and will continue to return even if we leave Inner City.
Hi Miguel,
Thank you so much for your kind words and continued trust in our clinic! We're truly grateful for your loyalty over the years. It means a lot to know that you value our professionalism, transparency, and the care we strive to provide every patient. We’re especially happy to hear that our team has made a positive impact, from clinical care to customer service. We look forward to seeing you for many years to come!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I've had a consistently great experience with Katarina. She has a calm and reassuring manner, always takes the time to explain things clearly and very punctual. Her work is excellent and she makes every visit smooth and stress-free. The front desk staff are also lovely and welcoming. Highly recommend this clinic.
Hi Azadeh,
Thank you so much for your kind review! Katarina is a very empathetic person who loves to empower her patients, her and her team will be so thrilled to hear you've had such consistently positive experiences in our clinic. We really appreciate your recommendation, and thank you for continuing to put your trust in us. We look forward to seeing you at your next visit!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Thank you so much Dr Molly for doing my first ever filling! I have been very nervous about getting a filling done for a while now but You and your assistant Angel were so gentle I didn’t feel a single thing. It honestly felt like it never even happened! I’m so happy with the outcome and truly appreciate how comfortable and cared for you made me feel. Highly recommend!
Hi Grace,
Thank you so much for your wonderful review! We're thrilled to hear that your first filling experience with Dr. Molly and Angel went so smoothly. We're so glad we were able to help your fears become a thing of the past and make the process comfortable and pain-free. Your kind words truly mean a lot to our team. We appreciate your trust in us and look forward to seeing you again!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Just had a dental appointment here. Really lovely people, from doctor to assistant to receptionist - would highly recommend!
Hi Monica,
Thanks so much for your 5 star review! We're so happy to hear you've had such a positive experience at our clinic. We look forward to seeing you back at your next visit.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I really like this dental clinic, Anna has been amazing. She has a very calm demeanour and has a gentle approach. I like that she informs me every step of the way what she is doing and she tells me how I can signal to her to stop if needed. I ask a lot of questions and she answers them very clearly. She has made me understand what is happening to my tooth and I have learned a lot from her about my options for the future. I also really like the receptionist, Melissa, she is super friendly and helpful.
Hi Tara,
Thank you so much for your kind review! Dr Anna and her team are so happy to hear you've had such a positive experience at our clinic. We really appreciate you taking the time to share your experience and we look forward to seeing you at your next visit.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I am terrified of dentist as most people are but on visiting this dentist I have changed my mind. They open extended hours , they care and they are professional. I was impressed!
Hi Mike
Thank you so much for your wonderful review! Our mission is to create positive dental experiences for our patients, and we're so happy to hear your fears of the dentist can now be a thing of the past! We really appreciate your support, and look forward to seeing you at your next appointment!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Great experience, super friendly staff and very knowledgeable. also fast, no time wasters. loved it and recommend it. will for sure go back.
Hi Joao
Thank you so much for taking the time to leave such a kind review. We really appreciate your support and look forward to seeing you at your next visit.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I had an excellent experience here. Dr. Colm was incredibly knowledgeable and took the time to explain every step of my wisdom teeth removal, ensuring I felt comfortable and fully informed beforehand. The procedure itself was quick and completely stress-free, and my recovery was much faster than expected. I experienced very little pain or discomfort throughout the entire process, which speaks volumes about the quality of care here. Everyone, from the staff to the dentists, were exceptionally friendly and welcoming. They were always attentive and happy to answer any questions, making the whole experience smooth and easy.
Hi Brodie,
Thank you so much for your kind review. Dr Colm and his team are so happy to hear you felt so comfortable and informed during the process to get your wisdom teeth removed. A lot of patients get nervous about getting their wisdom teeth out so we really appreciate you helping others see how easy the whole treatment can be! We really appreciate your recommendation, and look forward to seeing you in our clinic again for your next visit.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I recently had my wisdom tooth removed by Dr. Colm, and I couldn't be happier with the experience. The procedure was quick and completely pain-free! I would highly recommend the team at DentalCare Clinics!
Hi Natashya,
Thank you for your great review! We're so glad to hear your wisdom tooth removal was quick and pain-free. Dr. Colm and the team appreciate your recommendation and are happy to have provided a positive experience!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I recently visited DentalCare Clinics - Waterloo for my wisdom teeth removal, and I couldn’t be more impressed with the entire experience. From the moment I walked in, the staff made me feel welcome and at ease. The dentist took the time to explain the procedure thoroughly, which really calmed my nerves. The procedure itself was surprisingly quick and virtually painless thanks to their expertise and care. The aftercare instructions were clear and easy to follow, and I was amazed at how smoothly my recovery went. If you're looking for a professional, compassionate dentist for wisdom teeth removal, I highly recommend DentalCare Clinics - Waterloo. They truly go above and beyond to ensure their patients feel comfortable and cared for.
Hi Kevin,
Thank you for the kind words! We're thrilled to hear your wisdom teeth removal went smoothly and that our team made you feel comfortable throughout the process. We appreciate your recommendation and wish you a speedy recovery!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: My partner and I have been going here for the past two years and have been very impressed by the professionalism and level of care from all dentists and staff. Everyone takes the time to ask questions, explain results and make sure we receive the best dental care. It also helps that everyone is also super friendly!
Hi Valerie,
Thank you so much for your kind words! We’re thrilled to hear that you and your partner have had such positive experiences with us over the years. We look forward to seeing you both for years to come!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Very kind and considerate staff and professional services.
Hi Meng,
Thank you so much for your kind words! We're so thankful for your recommendation and look forward to seeing you in our clinic again.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I had a wonderful experience at the dental clinic with Dr. Anna. She was incredibly calm and reassuring, which made a big difference as I was feeling quite nervous. Her professionalism and gentle approach helped me relax and feel confident throughout the visit. I highly recommend her to anyone seeking excellent dental care!
Hi Yihan,
Thank you so much for your kind words! We're thrilled to hear that Dr. Anna was able to help you feel at ease during your visit. Providing a calm and reassuring environment is something we truly strive for, and we're glad it made a difference for you. We appreciate your recommendation and look forward to seeing you again soon!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I’ve been coming here a few years now and I have to say the staff are always super friendly and professional - making a not so pleasant visit a nice one!
Hi Natalie,
Thank you so much for your kind words! We really appreciate your support and are so happy to hear that your experiences in our clinic have always been so positive. We look forward to continuing to see you for years to come!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Always great, friendly, and informative service. Thank you to Dr Katarina and the rest of the team for always ensuring a super positive experience.
Hi Alvin,
Thank you so much for leaving such a kind review! All of our Clinicians strive to make every appointment a positive one, we're so happy to hear you think so too! We cant wait to see you again at your next appointment.
Kind regards,
The Team at DentalCare Clinics
Fantastic experience: Dr. Lawrence Bourke and his team are extremely friendly and responsible. Dr. Bourke walked me through everything he did and made sure I was comfortable the whole time. He was clearly highly experienced and skillful and as someone who is somewhat afraid of the dentist I highly recommend attending Dental care - Waterloo if you are ever in need of dental care!
Hi Michael,
Thank you so much for your kind words and for taking the time to share your experience! We're so glad to hear that Dr. Lawrence Bourke and the team at DentalCare in Waterloo were able to make your visit comfortable and reassuring. It's wonderful to know that Dr. Bourke’s skill and clear communication helped ease your anxiety, and we truly appreciate your recommendation. Your trust in our care means a lot, and we’re here for all your future dental needs!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: DentalCare at Waterloo are awesome. Everything you'd want in a dentist: Kind, gentle, professional, careful and thorough. Lawrence is a gem! The rest of the staff brilliant. Can't recommend it highly enough. If you need a dentist, these guys will look after you really well.
Hi Warwick,
Thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience with Dr. Lawrence and the entire team at DentalCare in Waterloo. It's wonderful to know that you felt well cared for and that our staff met your expectations for kindness, professionalism, and thoroughness. We truly appreciate your high recommendation, and we look forward to continuing to provide you with excellent care in the future. Thanks again for your kind words!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Friendly and efficient reception staff like Melissa and professional and caring dental staff like Dr Lawrence Burke made my first new patient visit today a pleasant pain free with full explanation of each step and great communication by Dr Burke.
Hi Stephen,
Thank you so much for your kind words! We are thrilled to hear that your first visit was a positive experience. Melissa and Dr. Lawrence Burke will be especially pleased to know that their efforts made a difference in your care. We take pride in providing a welcoming, professional, and pain-free experience for all of our patients, and we're glad that this was reflected in your visit. We look forward to seeing you again soon!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I really want to thank Katarina Sah and Grace for their excellent service! Really professional and really nice for patient. Highly recommend to this dental clinic!
Hi Mao,
Thank you so much for your kind words! We're thrilled to hear Katarina and Grace provided you with excellent service. Our team is dedicated to ensuring a positive experience for all of our patients, and your recommendation means a lot to us. We look forward to seeing you again at your next visit!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Dr Lawrence ia brilliant. Explaining everything and took away the normal stress
Hi Adriaan,
Thank you for your wonderful feedback! We're so glad to hear that Dr. Lawrence helped ease your stress and provided clear explanations. Our goal is to ensure that every patient feels comfortable and informed. We look forward to seeing you next time!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Thanks Lawrence for seeing me at such short notice with my toothache today. Melissa was so helpful on the desk. The support, advice and trust is the pillar of this Dental Practice, use them or loose them .
Hi Andrew,
Thank you so much for your review! We are so happy to hear you've had such a positive experience at our clinic. We look forward to seeing you at the next visit.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I’ve been coming here for over a year. Dr. Lawrence is very caring and professional, and he makes my appointments comfortable and not scary at all. I recommended him to my family, and they all had positive experiences :)
Hi Hayley,
Thank you so much for your review! We really appreciate your continued support, we cant wait to see you at the clinic again!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: My father-in-law has been suffering from multiple dental problems over the years but has had only received ad-hoc solutions in dental clinics in China. This week i took him to Dental Care Clinics after one of his molar cracked. Dr Lawrence used his lunch break to see us and spent an hour examined him and explained in great details what problems my father-in-law had, what options we had to have them fixed, and how much it would cost us etc. He wrote three pages of A4 notes for our discussion and allowed me to translate it into Chinese which took twice as much time. My father-in-law was deeply touched by his professionalism and kindness. Melissa, his assistant was also very friendly and helpful in arranging our bookings, processing payments and sending us relevant documents and quotes for future plans. She also cheerfully told us that Dr Lawrence decided to give us a no gap bill for this entire visit! We were thrilled for his generosity on top of such an stress-free experience! My father-in-law is very happy to finally see a chance to have all his dental problems fixed! We look forward to a series of treatment by Dr Lawrence in the near future. High recommend this practice!
Hi Jo,
Thank you so much for your kind review! All of us in the clinic were so happy to read this, and we're so pleased Dr Lawrence and his team were able to provide you and your father-in-law with such a positive experience. We really appreciate you putting your trust in us, and your continued support. We look forward to seeing you both in the clinic at the next visit.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: DentalCare Clinic Waterloo is my go-to clinic for all my dental needs. I've been coming here for my yearly teeth cleanings and checkups, and every visit has been a great experience. My dentist is Katarina who is super nice and friendly and professional! The clinic is spotless and well-maintained, which immediately put me at ease. The entire staff is incredibly friendly and professional, creating a relaxed and welcoming atmosphere. I never felt rushed or pressured into unnecessary treatments. They provided honest, professional advice, focusing on my needs rather than pushing sales. Overall, a great place for anyone looking for quality dental care in a comfortable, no-pressure environment. Highly recommended!
Hi Shaun,
Thank you so much for your kind review! We're so thrilled to hear you've had such a positive experience at our clinic. We appreciate your continued support, and look forward to seeing you at your next visit :)
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Great experience! Was looked after as soon as I stepped through the door. The teams manner with patients is unmatched. Would highly recommend!
Hi Patrick,
Thank you so much for taking the time to leave us a review! We are always striving to create positive dental experiences for our patients, and we're so happy to hear that was your experience. We look forward to seeing you again at your next appointment.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I had a dentist appointment with Dr Katarina I couldn’t be happier. I was hesitant to go to my appointment as I anticipated it to be painful but Dr Katarina made it the most pleasant experience. I highly recommend booking an appointment.
Hi Michaela,
Thank you so much for your review! We are so happy to have Katarina on our team and are so thrilled to hear that you had such a pain free and pleasant experience with us. We look forward to seeing you again!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: All the staff are super friendly from the receptionist to the dental nurse and dentist, and I didn't feel a thing getting a filling and a clean.
Hi Alexis
Thank you so much for your review! We're so happy that you've had such a positive experience at our clinic. We look forward to seeing you again at your next visit!
Kind regards,
The Team at DentalCare Clinics
Fantastic experience: I've been a patient seeing Dr Tania for the past 2 years, and have completely transformed my oral health. I initially needed quite a bit of work done due to years of neglecting my teeth, but Dr Tania made it easy to understand the problems and my options, made completing the needed dental work easy and pain free, and referred me on to a great orthodontist for additional treatment. For my latest appointment they fit me in on the same day for a check and clean with Katarina who did a great job. I'm happy to recommend this clinic and Dr Tania to anyone!
Hi Jacob
Thank you so much for your kind review. Dr Tania and her team are so happy to hear you're so satisfied with the quality of care and treatment you have been provided over the years. We really appreciate your continued support and look forward to seeing you again at your next visit!
Kind regards,
The Team at DentalCare Clinics
Fantastic experience: Had the best experience here with Katarina she really takes her time and I normally get really stressed out and I felt very relaxed. She’s very thorough and professional.
Hi Sarah
Thank you so much for your kind review. We are very lucky to have Katarina on our team, and we're so happy you had such a positive experience with her! We really appreciate your support and look forward to seeing you at your next visit.
Kind regards,
The Team at DentalCare Clinics
Fantastic experience: Went for an emergency appointment yesterday and as a person who had horrible dental experience in the past I was hesistant to go but when I entered the clinic the FOH Sofia was welcoming and friendly. Dr. Lawrence Burke was really attentive of my concerns, he's also very thorough and forthright and his dental nurse Nicole, who was helpful in every step of the whole procedure. I really had an amazing and pain-free experience. They are absolutely amazing!!
Hi Kc,
Thank you so much for your kind review! Dr Lawrence and his team are so happy to hear you've had such a positive experience at our clinic. We really appreciate your support and look forward to seeing you again at your next visit!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Stop searching for the best dentist in the city, I honestly recommend DentalCare Clinics 100%!!! Why? Because: Their staff, Their atittude, Their professionalism, Their experience, & everything else that is on a dentist centre! It's the first time that I can say I am so happy after my appointment! I could not recommend more this team! Amazing, amazing, amazing! Thanks to Dr. Lawrence and Nikki, wish you just the best!
Hi Paloma,
Thank you so much for your review. We really appreciate you taking the time to write such kind words! Dr Lawrence and the team are so happy to hear you've had such an amazing experience at our clinic! We hope you'll come see us again should you ever find yourself living in NSW again!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: My partner and I both saw Dr Burke today. Very informative, giving us plenty of options to manage our oral health. Would highly recommend him. We will be back.
Hi Marinus,
Thank you so much for your kind review. Dr Burke and his team are so happy to hear you've had such a positive experience at our clinic. We look forward to seeing you again!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Had an absolutely wonderful experience today. I was very fearful as it had been a long time between visits but the staff were so friendly, helpful and incredibly understanding. There was a lot of care for my comfort and they were so good at explaining what was happening every step of the way. Dr Burke and Nicole really helped me to relax and Melissa at the front desk was so warm and welcoming I was instantly put at ease. I highly recommend!
Hi Diane,
Thank you so much for leaving us such a kind review! We're thrilled that your worries about the dentist are now behind you! Thank you so much for putting your trust in us, and for your continued support.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I first went to Dental Care Clinic in Waterloo for an emergency appointment and haven’t looked back since! Every dentist I’ve had at DentalCare clinics has been kind, professional and helpful. They explain what’s going to happen before we start and go through any concerns and recommendations after the appointment in a way that’s easy to understand. All my interactions with everyone who works there has been really positive.
Hi Christen,
Thank you so much for your kind review! We're so happy to hear you've had such positive experiences at our clinic! We are so thankful for you putting your trust in us from that first visit, and really appreciate your continued support. We look forward to seeing you again at your next visit!
Kindest Regards,
The Team at DentalCare Clinics
Fantastic experience: I definitely found my new dentist here! These guys are fantastic: extremely kind, comforting, they explain everything in so much detail.. as much as I am dreading a visit to the dentist, they did everything to make it bearable for me. On top of that they are super organised and professional. 100% recommended and a big THANK YOU to the ladies at the reception, the nurse and the dentist.
Hi Sibylle,
Thank you so much for your kind review! We are so happy to hear that you've enjoyed your time in our clinic. We look forward to seeing you for many more years ahead!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Had a great appointment yesterday with Katarina. She is highly personable, professional, calm and did a great cleaning job + provided additional clear information that I requested about other possible procedures. I highly recommend this dentist.
Hi Sarah,
Thank you so much for your review! Katarina and her team are so happy to hear you've had such a positive experience in our clinic! We feel very lucky to have Kat on our team, thank you so much for your feedback. We look forward to seeing you again!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I’ve been taken care of by a variety of dentists and OHTs since coming here over the last couple of years. Special mention to Dr Anna, Dr Lawrence and recently Katarina - all three have made me feel comfortable, relaxed and informed throughout all my check-ups and cleans. Exceptional service, would highly recommend.
Hi Christel,
Thank you so much for taking the time to leave us a review. We're so happy to hear you've had such positive experiences at our clinic. We really appreciate your continued support over the years, and look forward to seeing you for many more years to come.
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I am a new customer to DentalCare Clinics at Waterloo. I chose them because of their great reviews and I must admit they were 100% accurate. Being someone who is extremely anxious about dental work I was quite the patient… however the team on the ground were exceptional, in not only making me comfortable, but also giving the TLC I needed to get through. Dr.Tania Santilli and Katarina are absolute professionals. Highly recommend. I’ll be a customer of theirs for years to come. Special call out to their front of house team that provided just as much compassion.
Hi Al,
Thank you so much for your kind review. Dental anxiety is so common among many people, but we really appreciate you putting your trust in us to help you make those fears a thing of the past. We look forward to seeing you at your next visit, and over many years to come!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Fantastic clinic that's very people focused, always on time, and Katarina always takes her time and educates, as well as ensuring the best outcome for me. Would definitely recommend!
Hi Daniel,
Thank you so much for your kind review! We are very lucky to have Katarina on our team, she is a wonderful Oral Health Therapist and we're so happy to hear you've had such a positive experience with her! We cant wait to see you at your next visit!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Thank you for looking after my daughter with her recent wisdom teeth removal. Whilst her recovery wasn’t textbook, the after care support was amazing! Amazing team xxx
HI Serena,
Thank you so much for your kind review! We really value your feedback, as we are always striving to take the best care of our patients possible. We look forward to seeing you and your daughter in the clinic again!
Kind regards,
The Team at DentalCare Clinics
Fantastic experience: AMAZING CLINIC! Dr Lawrence is amazing and he his place is incredible as far as dentist surgeries go. 10-/10 xx
Hi Sarah,
We really appreciate you taking time to write such a kind review! We are very lucky to have Dr Lawrence on our team and are so happy to hear you've enjoyed your experiences with him and our clinic. We look forward to seeing you at your next visit!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: The team here, particularly Dr Anna, are so incredibly lovely, accomodating and gentle. I’ve been absolutely terrified of going to the dentist for so long, and turns out there was no need to be scared - Dr Anna is so kind and even reassured me I wasn’t being dramatic (I’m definitely dramatic). Never thought I’d say this, but it really is a pleasant experience. Highly recommended dentist for anyone with teeth - they’re amazing!
Hi Erika,
Thank you so much for your wonderful review! Dr Anna and the team really appreciate your kind words, and are so happy to hear your experience with her at our clinic has helped you overcome your fears of the dentist! It really helps other patients as well to see there is nothing to be afraid of. We look forward to seeing you at your next visit!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: Dr Anna is Brilliant! She always provides flawless dental work. Furthermore, she always makes you feel safe, calm, and well-informed about the treatments she is providing.
Hi Phillip,
Thank you so much for your kind review! Dr Anna and her team are so happy to hear that you've had such a comfortable experience at our clinic. Your feedback means a lot to her and the team. We look forward to seeing you again at your next visit!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I recently had the underwent oral rehabilitation and fillings at In DentalCare Clinics, guided by the exceptionally skilled Dr. Anna. The clinic instantly puts you at ease with its friendly atmosphere and emphasis on patient comfort. Dr. Anna's expertise and caring approach not only ensured the effectiveness of my treatments but also made the experience genuinely pleasant. The staff's welcoming demeanour and the clinic's pristine environment contributed greatly to my overall satisfaction, which is 100%. I am thoroughly impressed with the results and the care provided by Dr. Anna and her team. I recommend In DentalCare Clinics to anyone looking for dental services in a comfortable, patient-focused setting. They have certainly earned a loyal patient in me.
Hi Alejandro,
Thank you so much for your lovely and kind review! We feel very lucky to have the lovely and gentle Dr Anna on our team, and we really appreciate all of your feedback. Our mission is to create positive dental experiences for as many people as possible and the whole team are so happy to hear that this was your experience. We cant wait to see you again!
Kindest Regards,
The Team at DentalCare Clinics
Fantastic experience: Went in for a check up and clean, They have the nicest and extremely gentle dentists. I’ve always been a bit reluctant to get a clean due to fear of pain, but i didn’t experience pain or discomfort once! very highly recommended
Hi Sofia
Thank you so much for your lovely review! We really appreciate your feedback as it helps our other patients feel more at ease about coming for their regular check ups. Our clinicians are all passionate about pain free dentistry and we really appreciate you sharing your experience!
Kindest Regards,
The Team at DentalCare Clinics
Fantastic experience: Had a wonderful experience at DentalCare Clinics getting my wisdom tooth removed by Dr. Colm. The process was very quick and surprisingly, completely comfortable and pain-free! The staff went above and beyond to ensure I felt at ease, and their friendliness really made a difference. I highly recommend them for anyone needing dental care in a supportive and skilled environment!
Hi Frida,
Thank you for the wonderful review and recommendation! Dr Colm and the team are thrilled to hear that you've had a comfortable and pain-free experience getting your wisdom teeth out at our clinic. We look forward to welcoming you back to our clinic!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: I recently got my wisdom teeth removed here with Dr Tania Santilli and the whole experience was fantastic! The team at DentalCare are professional and thorough. For a procedure I had been dreading, I couldn’t believe how easy, painless and quick it would be, thanks to Dr Tania’s experience and excellent staff. The staff followed up on me to see how I was recovering and have been extremely helpful with any questions I have had. Couldn’t recommend this practice and Dr Santilli highly enough.
Hi Izzy,
Thank you so much for your review! Dr Tania and her team are so happy to hear that you've had such a favorable and painless experience getting your wisdom teeth out in our clinic, we feel very lucky to have the team we do. Wisdom teeth removal is a common stress for patients, so sharing your experience really helps others feel more at ease prior to their surgeries in our clinic. We cant wait to see you in the clinic again!
Kindest regards,
The Team at DentalCare Clinics
Fantastic experience: The whole team at DentalCare Waterloo are extra attentive and accommodating. From Sophia to Dr. Anna & Dr. Colm, they've all been very kind and helpful from the very beginning. Dr. Anna was very patient, gentle and caring when I had my cleaning and filling done. I would highly recommend this clinic to anyone, especially if you're not a fan of going to the dentist. The team makes you feel very comfortable and well looked after.
Hi Wendy,
Thank you for the wonderful review! We are thrilled to hear that you've had a comfortable dental experience at our clinic. We look forward to welcoming you back at your next appointment!
Kind regards,
The Team at DentalCare Clinics
Fantastic experience: Both the doctor and her helper were very efficient and caring I felt immediatly I was in good hands. The appointment was given very quickly and the curing done on time. I would highly recommand this clinic if needed . All I can say is : thank you !
Dear Philippe,
Thank you for the wonderful review! We really appreciate the recommendation and are thrilled to hear that you've had a positive experience with us. We look forward to welcoming you back to our clinic!
Kindest Regards,
The Team at DentalCare Clinic
Fantastic experience: Highly recommend this clinic, particularly for anyone who is a bit uncomfortable with dentistry and looking for gentle and caring dentists! The entire team at DentalCare work to create a calm and friendly space from the moment you enter. I have seen two dentists here and they have both been incredibly gentle and professional. In particular, Dr Anna has made me feel at ease in the chair by explaining each step of the process and frequently checking in. The dentists here take the time to answer all the questions you have and deliver feedback in an easy to understand manner. When I needed to have a mouth guard adjusted several times (not anyone's fault), Dr Anna was very patient and really wanted to make sure I was happy with the final outcome. While I initially only booked at DentalCare because they were a preferred provider of my health fund, I can say with confidence that I won't be going anywhere else regardless of health fund. Thank you!
Hi Emily,
Thank you so much for your review. It really helps to ease patients who feel stress and anxiety about going to the dentist. We're so happy to hear Dr Anna and her team have made coming to our clinic an enjoyable and calming experience! We look forward to seeing you again at your next visit!
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: My dentist, Ana, I just adore her job. Highly recommend. She’s very thorough and always delivers good job. Thank you, Ana!
Hi Ayu,
Thank you so much for your kind review! Dr Anna and her team are so happy to hear you enjoyed your experience. We cant wait to see you again!
Warm Regards,
The Team at DentalCare Clinics
Fantastic experience: Very good dentists. Always on time, very respectful and patient. They explain everything. Anna is just the best, she takes time to answer all my questions, never had pain, good advices. Very happy I found this place!!
Hi Marie,
Thank you for your review! We are very proud to have Dr Anna on our team, we are thrilled to hear you had such a positive experience with her! Your feedback helps us a lot, thank you for supporting our business.
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: It’s been five years since I was last at a dentist - I really needed to go! A friend recommended the DentalCare Clinic in Waterloo so made an appointment. I’ve had quite a few appointments since and the quality of care has always been superb. I’ve had a wide variety of treatment and I’m very happy with it all. Highly recommended! Thank you.
Hi Brian,
Thank you so much for leaving a review! We really appreciate the feedback and are so happy to hear you enjoyed your experience with us. We look forward to seeing you at your next visit!
Kindest Regards,
The Team at DentalCare Clinics
Fantastic experience: Had a great experience with Dr. Sahida for my regular cleaning. She is very knowledgeable, gentle and patient in answering all questions I had. Thank you.
Hi Kurniawan,
Thank you so much for your lovely review! We're so happy we were able to create a positive dental experience for you. We look forward to seeing you again next time!
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: Anna is the most wonderful dentist we have ever experienced. Anna is extremely calm, gentle, and very patient. She’s a great dentist but the way she deals with the kids, particularly my anxious one, is amazing. Such a gift.
Hi Amber,
Thank you so much for your wonderful review. We are very thankful to have Dr Anna on our team, and we're so happy to hear the feeling is mutual between patients. We look forward to seeing you and your family at your next visit!
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: Amazing staff and service. I recently had a lot of work done and Dr Anna did a fantastic job. Everything was explained and I knew the price before hand. No unexpected costs or surprises. They have excellent reviews for a reason and I can’t recommend them highly enough.
Hi Laura,
Thank you so much! We appreciate you taking the time to write such a lovely review for Dr Anna, she and the team are thrilled to hear you've had such a wonderful experience under her care. We look forward to seeing you in the clinic for your next appointment.
Kind Regards,
The DentalCare Clinics Team
Fantastic experience: I just had the most pleasant visit. Kellie was informative, kind and made sitting in the chair a relaxed experience. :)
Hi Dom,
Thank you so much for your review! Kellie is so happy to hear you've had such a pleasant experience with her! We look forward to seeing you on your next visit.
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: WONDERFUL SERVICE..... I don't usually write reviews for business's because I find that comments are usually written by bitter people who have nothing else going on in their lives. Because as we all know the internet is made up of hate, porn and kittens. How I know this? That's another story? Who am I? Again another story. I just thought I would write this review because of my awesome experience at Smiles at Waterloo. The staff are so friendly and what hits you straight away when you walk in there (besides a low hanging light which doesn't cater for people who are over 6'4 tall) is its cleanliness. You could literally eat off the floor. Not literally that would be weird and illegal I think in some states. My experiences of Dentists pale in comparison to the professionalism demonstrated by Dr. Sacco and her team. They were friendly, incredibly knowledgable and have a caring side not seen since mother Teresa took her last breath. Other dentists that I have experienced have been pretty bad. I found most of them to be as dodgy as Kerry Packer's former accountant. I remember one dentist used to enjoy smelling cleaning products durning my consultation. Bit weird. On the upside he said I had the best teeth on any pink elephant he has ever seen. Also there are alot of practises which need a full revamp but they don't bother. Apparently having a waiting room which looks and feels like a sauna from 1983 is what people want. BULLDUST (do people still use that word?) Smiles at Waterloo is so clean and modern! So for a truly awesome experience you have to go to Smiles at Waterloo. Professional, clean and very, very caring.
Fantastic experience: Had all 4 wisdom teeth out here. Super easy process with anaesthesia, in and out in less than two hours. A couple of days recovery with not much inflammation and pain at all. Definitely recommend Colm and the friendly team.
Hi Tom,
Thank you so much for your review! Dr Colm and the team are thrilled to hear you've had such an easy and pain free experience after your surgery. Dr Colm is the best at what he does and we're very lucky to have him on our team. Thank you for sharing your experience, we cant wait to see you back in our clinic again.
Kind Regards,
The Team at DentalCare Clincis
Negative experience: In terms of pricing and making it easy for people - be very careful. They are expensive - hundreds of dollars for a clean and check up. And they charge cancellation fees - so they are not kind to you if you cannot make the appointment - just try and make more money out of you. Find a dentist that has no cancellation fees - plenty around. Why should you have to pay fees for not being able to get to an appointment? This makes me think they will do other things once you visit which will cause problems. Response to reply: You can see from the reply that this business is not worth attending and supporting. They are making false allegations and calling consumers liars. They just ignore the problems and label you a competitor without any evidence. The review is genuine based on shopping around for a suitable dentist. Its aim is to inform other consumers so they are not subject to the same poor treatment and expensive fees, including cancellation fees. Please do your research like I did and find dentists with lower fees and no cancellation fees, and dentists who welcome feedback from consumers and learn from it. See responses to other poor reviews here - the same tactic is used, accusing consumers of not telling the truth. It is a shame this business is not listening to consumers and trying to see how it can improve. Threats that you will take legal action against consumers posting a review based on their experience is bullying behaviour and legal advice is that you desist this behaviour immediately and apologize. Response to "2nd reply": It is a shame this business tries to create battles with consumers as they shop around to find a suitable dentist. Businesses who are not willing to listen and learn have a big problem. The information in the review was communicated by the business. It sounds like they are not happy about their own policies and prices. Have a look at other reviews from customers online who have a problem with this business. Legal advice is that this business desist from discouraging consumers to express honest opinion and fair comments through Google reviews.
We don't have any patient called Ian Parker. We never received any notification that a person called Ian Parker was unhappy with (or didn't value) our services.
For anyone who is reading this, know that this review is not a genuine one. You can see that this "Ian Parker" person has also given a one start google review to another dental clinic just a couple hours after doing the same to us . I can only suspect that a malicious and defamatory review like this one, can only be from an envious competitor. We have a reputation worth protecting and have contacted our legal representatives to take action against the person behind "Ian Parker".
None of what he/she wrote about us here is true.
We care deeply about our patients and understand that in the rare occasion, appointments can't be attended. That's why we allow cancellation with more than 24 hours notice without losing the booking fee. We don't even take booking fee for every appointment, even though this is now a common practice, seen in quality restaurants and hairdressers. We only take booking fee for treatment appointments which is deducted from the overall cost.
24h notice for cancellation gives us the minimum time required to offer the appointment to people on our priority list. Being fully booked without gaps in the week (like we are fortunate to be) not only is testament to our patients' satisfaction with our services, but it also allows us to keep the prices down. We are busy, efficient and have a sustainable business. Above all, we are ethical and would never overcharge for any of the services we provide.
Our "check-up and clean" is a thorough examination of every tooth, detailed gum diseases assessment, oral cancer screening, analysis of x-rays and a detailed and gentle cleaning that we reserve 1 hour for. Our clinicians are excellent and qualified from the most reputable institutions. We only use top quality material and equipment. Our quality is second to none. We are a small family-owned practice which offers the best value for money in the area.
2nd reply: Thanks for confirming that you were never a patient, never came to our clinic and posted a untruthful and defamatory post about a business you have never tried.
Fantastic experience: I generally jump around a bit with dentists, partly to get other opinions, partly because I've never really been that amazed. However I had an appointment with Dr Lawrence Burke and I think I could stay here forever if I could. It was a perfectly balanced session, he was friendly and knowledgeable and was able to give me the information I needed in a way that I understood and am now motivated to make the changes I need to in my dental care routine. An added bonus -- when he cleaned my teeth I experienced no pain.
Hi Julian,
Thank you so much for your lovely review! We're proud to have Dr Lawrence on our team and even prouder you had such a wonderful experience with him! We look forward to seeing you at your next appointment, and you are welcome to stay forever :)
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: Everyone was really nice and I could really feel that the dentist cared about my teeth health. He explained to me what was good and bad about my teeth and educated me about how to properly take care of them. The entire procedure was a breeze.
Hi Evonny,
Thank you so much for taking the time to leave us such a kind review. All of our clinicians strive to make appointments as easy as possible for all patients. We're thrilled to hear you've had such a positive experience at our clinic. We can't wait to see you again at your next appointment!
Thank you,
The Team at DentalCare Clinics
Fantastic experience: Friendly and efficient. Highly recommend!
Hi Kunal,
Thank you for your kind review! We appreciate you taking the time to write about us and we cant wait to see you at your next appointment.
Warm regards,
The Team at DentalCare Clinics
Fantastic experience: Great customer service and a bed side manner that will keep me coming back
Hello Lauren,
Thank you for the wonderful review! Our team strives to make patient care our top priority and we are ecstatic to hear that you've had a positive dental experience at our clinic. We look forward to welcoming you back at your next appointment!
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: Amazing service and quality of care. Great experience overall, from reception to dental assistant to the dentist herself. Being a medical professional myself, I can have high standards. Dr. Anna is professional, thorough and highly skilled, she puts you at ease from the moment you sit in her chair. The most difficult and painful part of my filling procedure was keeping my mouth open, pain free otherwise. I've struggled to find a regular dentist in the past and I won't be going elsewhere. 10/10
Hi Ivan,
We appreciate you taking the time to leave such a kind review! Patient care is always our top priority, Dr Anna and the team are thrilled to hear you're so pleased with the care you've received. We cant wait to see you at your next appointment!
Kind regards,
The Team at DentalCare Clinics
Fantastic experience: My experience here was very positive. Dr Anna Sheehan is so gentle and did a great job filling a chipped front tooth and a treatment plan tailored to my needs. Reception and dental aides are all lovely too. No wait …… very organised. Highly recommend
Hi Suzanne,
Thank you for taking time to leave such a wonderful review! Dr Anna and the team are so happy you had such a wonderful experience! Our team always strives to make Patient Care our top priority. We cant wait to see you at your next visit!
Warm regards,
The Team at DentalCare Clinics
Fantastic experience: I saw Dr Tania as a new patient here and I had a very pleasant experience while receiving care and being updated on my oral health. Her instructions and explanation were really clear and easy to follow. The office staff (think her name was Georgia?) was really nice and informative as well!
Dear John,
Thank you for taking the time to leave this wonderful review! Dr. Tania and the team are extremely pleased to hear that you've had a very pleasant and informative experience at our clinic. We look forward to welcoming you back at your next visit!
Kind Regards,
The Team ar DentalCare Clinics
Fantastic experience: Dr Anna is very patient and professional.
Dear Yuki,
Thank you for the kind review! Dr. Anna and the team are extremely pleased to hear that you had a positive experience at our clinic. We look forward to welcoming you back at your next appointment!
Kind Regards,
The Team at DentalCare Clinics
Negative experience: Undertrained staff! I had a cracked teeth when first time visit this clinic. The doctor suggested it's naturally grown which was wrong diagnostic. After a year this teeth is very painful. During this time I visited 3 times for cleaning and mentioned the pain. The hygienist thought it's the gum and not call for doctors when he's unsure. Now the teeth is totally broken in half and I need to take it out and have an implant. After I complained to them, the owner of the business Dr Comb was willing to see me. He offered about 30-40% discount if I do the teeth extraction and implant here and nothing can be offered if I do this elsewhere. I honestly couldn't be bothered to involve with them again, so I didn't take the offer. God knows whether they can do well after they say it's naturally grown cracked teeth which is seriously wrong diagnostic. In general, the people work here are not properly trained. They took unnecessary X Rays on me (two times in a row). You cannot book with the hygienist you want. I booked with a lady but turns out a guy from bankstown came cover for her.
Dear Leo, it is disappointing to see your review, as it is doesn't reflect the truth. As both Dr Colm and your new dentist have already told you ( and we know this because we received his report) it is highly unlikely that the tooth was already fractured when you came to any of your appointments with us . As previously discussed, we are sorry we couldn't help you further and we sincerely hope that you manage to address the issues that are causing you to crack your teeth. You may not know this, but vertical root fracture (splitting a tooth) on tooth without a filling is extremely rare (unless you have a habit of chewing on hard objects), and almost impossible to predict as it often doesn’t produce symptoms until is too late and the tooth is already split. Finally, our patients can definitely book with the clinician they want! If you didn't see your preferred oral health therapist at the time it was because ,as it turns out, our clinicians are humans too, and need to take time off from time to time. Nevertheless, we did our best to take care of you while you were our patient and wish you nothing but the best in your oral health journey. Warm regards, Luciana (Co-owner of DentalCare Clinics).
Fantastic experience: I was so incredibly well taken care of. They listened to me patiently and provided so much detailed insight into the procedures that I always felt well informed. I am very grateful for their caring and gentle approach. At the same time, the scale and clean and the other procedures like fillings were performed most professionally. So glad I found this clinic! Thank you!
Dear Roman,
Thank you for the wonderful review! Our team strives to make patient care our top priority and is extremely pleased to hear that you've had a well-informed and gentle dental experience at our clinic. We look forward to welcoming you back at your next appointment.
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: Having super-sensitive teeth, I dread dental work, so when I recently got a crown put in I really appreciated the careful and patient work of Brett and the nurse (sorry I forgot your name!). Very considerate and professional work at a fair price,
Hi Damien,
Thank you for the lovely review! Our team strives to make patient care our top priority and are extremely pleased to hear that you've had a positive dental experience with Dr Brett and his dental assistant, Rida. We look forward to welcoming you back to our clinic!
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: Highly recommend DentalCare clinic Waterloo. Professional and friendly team who are there to make you feel comfortable and help you get the best out of your oral health. Thank you Dr Anna!
Hi Allan,
Thank you for the glowing review! Dr Anna and the team are extremely pleased to hear that you've had a comfortable dental experience at our clinic. We look forward to welcoming you back at your upcoming appointment.
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: Such a gem! I moved to Waterloo and choosing a new dentist is always scary, but so glad I decided to make the move to dental care. I got a crown on a weak tooth, and I couldn't be happier with the result. Thank you Dr. Brett!
Hi Belen,
Thank you so much for your kind words! Dr Brett and the team are thrilled to hear that you are happy with the results of your dental treatment. Our team strives to provide the best quality of care to our patients. We look forward to seeing you at your next visit!
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: I was an anxious patient but Dr Brett's professionalism and compassion kept me at ease. He is very thorough and made the experience as painless as it can be. Thanks Dr Brett and his assistant!
Hi Joyce,
Thank you for your lovely review! Dr Brett and the team are extremely thrilled to hear that you've had a painless dental experience at our clinic. We look forward to seeing you at your next appointment.
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: Great service and very friendly!
Hi Drue,
Thank you for the review! We are glad to hear that you've had a positive dental experience at our clinic and look forward to seeing you at your next appointment.
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: Amazing service and warm atmosphere! Doctor Tania and her team did an awesome job to me and my boyfriend. Highly recommended
Hi Silvana,
Thank you for the kind review! Dr Tania and her team are extremely pleased to hear that you and your boyfriend had a positive experience at our clinic. We look forward to seeing the both of you at your next appointments.
Kind Regards,
The Team at DentalCare Clinics
Fantastic experience: I used to hate going to the dentist. Regular dentist visit was not the norm for me. Not until I found DentalCare Clinic Waterloo. The whole process is painless and the dentists at DentalCare Clinic Waterloo manage my anxiety brilliantly! I now take better care of my teeth. Thank you. I highly recommend DentalCare Waterloo to everyone.
Hi Zac,
Thank you for taking the time to leave this wonderful review! We are pleased to hear that you've had a painless and positive dental experience at our clinic. We look forward to seeing you at your next appointment!
Best Wishes
The Team at DentalCare
Fantastic experience: Great experience. Just had 4 wisdom teeth removed and while I wouldn't describe the process as enjoyable, It was as close to it as it probably could be. Everything explained clearly and simply before hand, the operation was quick and painless (under IV sedation) there was no swelling and very little post op pain that couldn't be managed with the prescribed painkillers or Nurofen. I have even received a call every few days from the nurses after checking on my condition. If you need to have this work done I can highly recommend DentalCare and Dr Galvin.
Good morning John,
Thank you for taking the time to leave a thoughtful review! We are glad to hear that you've had a positive dental experience, and look forward to welcoming you back to our clinic in the future.
Best wishes,
DentalCare Clinics Team
Fantastic experience: Fantastic experience from online booking, scheduling, treatment and post treatment follow up. Dr Tania Santilli is very professional, has an excellent sense of humour and is very good at making you feel at ease during treatment. I highly recommend DentalCare Clinics Waterloo.
Good afternoon John,
I am thrilled to hear about your positive experience with our team at DentalCare Clinics. We love providing our patients with not only the top tier of care but also a great sense of humour to make the experience a lot more enjoyable.
We look forward to welcoming you back to our clinic in the future.
Best Wishes,
DentalCare Clinics Team
Fantastic experience: Truly a great overall experience for my kids and I. From booking in with the receptionists to the dentists and dental assistants, the entire Practice is friendly, personable, professional and caring. Highly recommend.
Good afternoon Emily,
On behalf of our team at DentalCare Clinics we are thrilled to hear that your dental appointment was a positive and informative experience.
Thank you for your feedback regarding our team.
We look forward to welcoming you back to our clinics at your routine dental check up.
Best Wishes,
DentalCare Clinics Team
Negative experience: Every time I go to this dentist & ask just for a clean , I end of walking out paying for an X-ray that I never asked for . Also not only by doing that they get you to book your next appointment & the funniest thing is they charge you $75 booking fee . This is an absolute joke so meaning if I cancel my booking there’s goes my $75. I call this rubbery in a day light .
Hi Crystal,
Thank you for taking the time to review our clinic. We’re so sorry to learn that the clinic did not live up to your expectations.
Let me address your complaint and get the facts right. Whilst we do request a booking fee to reserve time in our appointment book for treatment, booking fees are 100% refundable if appointments are cancelled with 24 hours notice or they can be deducted from treatment cost.
You came to our clinic for 2 visits. You had 1 x-ray in total taken on those 2 visits. This was at the first appointment when you were accommodated as an emergency appointment with Dr. Brett (during the team's lunch break) because you were in such pain that you told us you couldn’t sleep.
At the second appointment, you saw Dr. Colm (the owner of this small family business) who asked you if you were happy with the appointment with Dr Brett. You said that you were happy with the experience and that Dr. Brett was very gentle. You were NOT charged for any x-rays at this appointment with Dr Colm. You were treated with professionalism, respect and kindness. You were happy enough with the service to book an appointment to return for treatment and to pay a $75 booking fee.
You had no issue with the booking fee when it was paid 3 weeks prior. You decided this was an issue on the day of your next appointment. You also didn't try to re-schedule or cancel your appointment with any notice.
Please feel free to contact me on [email protected] if you would like to arrange a time to discuss this further.
Kind Regards,
Luciana
Director
DentalCare clinics
Fantastic experience: I was nervous about having my wisdom teeth taken out, especially because I was awake for it, but had a fantastic experience with Dr Colm Galvin and the team, as well as the receptionist Charlie. Dr Colm was incredibly friendly and informative. He gave me a good understanding of what was happening throughout the process and what to expect, and the procedure itself was incredibly quick. Would definitely recommend to anyone anxious about visiting a dentist.
Good afternoon Erina,
On behalf of our team at DentalCare Clinics we are thrilled to hear that your dental appointment was a positive and informative experience. Thank you for your glowing review on our practice & team.
I will ensure that this is reflected to the respective staff members that you have mentioned in this review.
We look forward to welcoming you back to our clinics at your routine dental check up.
Best Wishes,
DentalCare Team.
Fantastic experience: I am more than happy to recommend Dr Brett Borger and his team at this practice. As a patient with a severe phobia of all things dental, I have been treated with compassion and understanding and am very confident in the recommended treatments. Low-key, with a quiet atmosphere throughout the clinic, Dental Care Clinic Waterloo is a professional and caring experience.
Hi Carolyn,
Thank you for the kind review! We are glad to hear that you had a positive experience with Dr. Brett and team, and that he provided such compassionate and understanding care throughout your treatment!
Kind regards,
The team at DentalCare Clinics
Fantastic experience: Amazing service ! I booked with these guys as they are preferred providers with my health fund. Did a online booking, got a confirmation email confirming booking. Turned up on the day of booking, Spoke with the nice lady at the front desk, Super clean and tidy office. All wearing masks and practicing social distancing etc, Filled in the required forms, then into the room for my scale clean checkup, I seen Brett ( who is super funny and cool ) unsure of his last name, Was really really easy to deal with, gave me lots of info and was very gentle. During my consult we discussed options for implants / Bridge etc, After my appointment, everything was done, I'm happy, he's happy. Went to front desk to pay......... Swipes card...... secretly prays...... My health fund card declined. Not their fault, my DAMN health fund strikes again!!! I pay in cash get a receipt and submit claim to health fund and we live happily every. Will be defs making these guys my regular! Thanks for being awesome !!
Hi Levi,
Thank you for such a glowing review. Dr Brett Borger and the team will be very pleased to hear you enjoyed your visit, aside from the part when the health fund declined!
We look forward to seeing you at your next visit, which is hopefully just as great.
kind regards,
The friendly team at DentalCare
Fantastic experience: Professional, capable, and calming service :)
Thank you so much Kurt for your kind words. We work really hard to make sure all of our patients have the same positive experience. We look forward to seeing you again at your next dental appointment!
Fantastic experience: Had a great experience here. Dr Brett was extremely personable and thorough. Also a lovely person at the front desk and very careful and thoughtful dental nurse!
Hi Romeros, thank you so much for your amazing review. We really appreciate your feedback, we hope to see you again in the new year!
Fantastic experience: Went n for my 6mthly clean and great results friendly professional team. Excellent care and attention, thorough check up and plan. Great job and easy Medibank claim full rebate
Thank you Robert for taking the time to share your experience. It is so important to have a regular check up and clean, its great that you can claim a full rebate with your health fund and that you have chosen us to provide this treatment for you! Looking forward to seeing you in 6 months
Fantastic experience: Great services! I took the wisdom teeth removal surgery here to take off three at one time, no pain at all during the surgery and I came back for the post treatments a couple of days later when I was told on the right track for recovery. Doctors and receptions are all with nice attitude. Couldn’t expect anything more!
Hi JY, thank you so much for your lovely review. We are very happy to hear you had a great experience with your surgery, we look forward to seeing you at your next appointment!
Fantastic experience: Dr Brett and his team are wonderful, professional, and highly skilled. I felt very taken care of and everything was explained thouroughly to me. You can really tell that they genuinely care about each patients health. Thank you!
Dear Sarah, thank you so much for your kind words. As healthcare providers we strive to make every dental experience as easy and pleasant as possible. We will always do our best to provide the best care and look forward to seeing you again for your future appointments!
Fantastic experience: One of the best dentist l have ever been. Professional, knowledgeable, friendly
Hi Remi, thank you so much for taking the time to write us a review. We loved meeting you and wish you the best in your future endeavours!
Fantastic experience: Going to the dentist is not my favorite thing and after 4 years it was time to go again. Dr. Brett and team have made it an "enjoyable" experience! They are very professional, knowledgeable and patient oriented. Booked my next check up already. Highly recommend Dental Care Clinics Waterloo!!
Thank you so much for taking the time to write us a review, Bart. And what an amazing review! Creating positive dental experiences is our mission, it's the reason we exist. It makes us really happy when we hear from our lovely patients that we are getting it right! Looking forward to seeing you at your next appointment :)
Fantastic experience: If there was a 6 star rating, I would have rated you that!!! I’ve been DREADING a dentist visit for the last 18 months after being told (by a different dentist) I needed 2 expensive fillings, but ideally 4. Turns out that was rubbish. Not just that, but Dr Brett solved a different, long standing problem in a cheaper, pain free, longer term way resulting in the confidence boost I needed. Shocked at how fantastic my visit was, and so much cheaper with much better results. Professional, informative & trustworthy I actually like my dentist again!!
Hi Style! Thank you so much for your 6 star review, it means a lot to us :) It's true, Dr Brett is not only an outstanding dentist, he is also one of the nicest people we know! We really appreciate the review and we hope it will benefit others when choosing a dentist in Waterloo. We look forward to seeing you at your future appointments!
Fantastic experience: Outstanding practice! Never going to another dentist again. Had my wisdom teeth extracted here late last week. After hearing horror stories from friends about the pain of having them removed, I was horrified. However, Dr Galvin and Dr Borger were outstanding! Almost no pain afterwards and I was back to 100% in just a few days. Everything from their customer care leading up to the surgery and their follow-ups have been terrific. Could not recommend a better dentist.
Hi Oli! Thank you so much for your glowing review and for helping others knowing what to expect when they come to see us. Dr Colm Galvin and Dr Brett Borger have been called the "wisdom teeth wizards" before and when we read reviews like yours, I understand why! We are very lucky to have patients like you and we look forward to seeing you at your future appointments!
Fantastic experience: Best dental practice I’ve been to! The environment is very welcoming and Karen and the team make the whole experience quite pleasing to say the least.
Hi Phil! On behalf of the entire DentalCare team , thank you very much for your 5-star review ! We are very happy to hear about your positive dental experience with us! See you at your next visit!
Fantastic experience: My previous post has been removed as the business has now changed hands. Will be visiting in near future.
Hi Shane, we would like to inform you that ownership of the dental clinic has changed. DentalCare clinics is a small family business, committed to providing the best care from the entire team. If you are able to come again, I am sure you will have a positive dental experience with us. Thank you :)
Fantastic experience: I only go to see Dr. Galvin & team as they're the best Dental practitioners around. Since originally switching to DentalCare in Stanmore and now in Waterloo I've only positives to say on the experience, service and the clinic itself. Procedures that previously caused sensitivity are handled amazingly and don't cause any discomfort at all. The staff are impeccable and the new practice is pristine. I can't recommend DentalCare Waterloo enough!
Thank you for your lovely review, Paul!
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