Aqua Smiles Dental
Information about Aqua Smiles Dental
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 9h-16:30
Aqua Smiles Dental is a family friendly clinic located in Hoppers Crossing. The practice was founded to ensure that all patients have a welcoming and safe clinical experience. We pride ourselves on providing our patients with a high degree of care and quality. We aim to bring a refreshing perspective to the dental visit so that both adults and children feel like they have found a reliable dental home. Servicing Hoppers Crossing, Point Cook, Tarneit, Werribee, Wyndam Vale + surrounding areas.
Our comment from Top Dentistas about Aqua Smiles Dental:
Aqua Smiles Dental is a highly regarded dental clinic located in Hoppers Crossing, known for its exceptional patient care and friendly atmosphere. Many patients have praised the professionalism and expertise of the dental team, particularly Dr. Yasmeen, Dr. Haydar Wassouf, and Dr. Mimi, who are recognized for their gentle and compassionate approaches.
Highlights of Aqua Smiles Dental include:
- Warm and Inviting Environment: From the moment patients walk in, they are greeted by friendly staff who make them feel welcome and comfortable.
- Thorough and Compassionate Treatment: The dentists take the time to explain every step of the procedure, ensuring patients feel informed and at ease.
- Highly Skilled Professionals: The team's expertise and attention to detail have earned them high recommendations from patients, whether it be for routine check-ups or more complex dental procedures.
- Excellent Care for Children: Aqua Smiles Dental is also noted for being accommodating and gentle with younger patients, making dental visits a positive experience for families.
Overall, Aqua Smiles Dental stands out for its commitment to patient comfort, care, and quality service, making it a top choice for anyone seeking dental care in the area.
Services and Treatments
Aqua Smiles Dental: Reviews
Fantastic experience: **Exceptional Dental Care with Dr. Yasmeen at Aqua Smiles!** I cannot recommend Dr. Yasmeen enough! From the moment I walked into Aqua Smiles, her professionalism, warmth, and expertise put me at ease. She took the time to listen to my concerns, thoroughly explain every step of my treatment, and ensure I felt comfortable throughout the process. Her attention to detail and gentle approach made what’s usually an anxious experience surprisingly pleasant. The entire team at Aqua Smiles is welcoming, and the clinic is modern, clean, and well-equipped. Whether it's a routine check-up or a more complex procedure, Dr. Yasmeen delivers outstanding care with genuine compassion.
Fantastic experience: I had an excellent experience with Dr Yasmeen. She was friendly and professional, explained everything clearly which made me feel at ease and she did a fantastic job. Highly recommend to anyone looking for quality dental care!
Fantastic experience: Dr Lilian Liu is my go to dentist. She is so gentle and caring. Highly recommend if you’re someone who gets anxious.
Fantastic experience: My wife and I both see the team at Aqua Smiles Dental. The team are knowledgeable, kind and friendly, and take their time to provide comprehensive care.
Fantastic experience: Honestly one of the best I’ve been to. Dr Mimi actually cares about what’s best for you, not just trying to push treatments or rush you out the door. Super patient, explains everything properly, and always makes sure I’m comfortable before doing anything. I’ve had bad experiences in the past with rough or rushed dentists, but this one is really careful and takes the time to get it right. Highly recommend if you’re someone who gets anxious or just wants a dentist who genuinely cares.
Fantastic experience: Friendly with my kids and honest dentists
Thank you Lily for trusting us with your children
Fantastic experience: I was so scared to go into the dentist today because I haven’t been for 2 years and I’m scared of any sterile place, but Dr Haydar was very nice and answered all my questions. 10/10 service!
Thank you Jade for your support! Have a good day.
Fantastic experience: Thank you to Dr.Yasmin for providing me with her expertise to give me my dream smile. Highly Recommend
Hi Lia,
Thank you kindly for your review and glad we could help. Hope to see you again next time.
Positive experience: The doctor was welcoming and nice ,the receptionist was not helpful at all, she cut us short with questions we ask with her straight face the whole time as If we were asking for a favor, zero passion and zero care for her job, ruined the experience tbh
Hi Carol C,
We’ve searched our database to find you as a patient or as a guardian of a patient and cannot locate you. All members of our team work very hard to ensure people are cared for to uphold our policies and values. If indeed you attended our practice, please contact us so we can further investigate.
Fantastic experience: Really great dentist nice and clean and didn’t have to wait long. People were friendly and knowledgable. I will come here again.
Hi Emma, thank you for taking the time to leave a review, we're glad to hear you had a positive experience. Looking forward to seeing you again at your next visit.
Fantastic experience: Dr Lilian was very nice and welcoming. Also very good at her job, gentle and thorough. Did not cause any discomfort or pain. Highly recommend visiting Aqua Smiles Dental for all of your dental needs.
Thank you for sharing your positive experience. We're so glad to hear that Dr. Lilian made you feel comfortable and took such good care of you. Your recommendation means a lot, and we're thrilled that Aqua Smiles Dental could meet your expectations.
Fantastic experience: I recently visited Dr. Yasmeen for a teeth clean, and I was really nervous due to a previous experience with other dentist but Dr. Yasmeen eased all my concerns. She provided an amazing and thorough explanation of the entire process. I did not experience any pain at all. Her gentle approach and professionalism truly stand out. I highly recommend her to anyone looking for a compassionate and skilled dentist!
We’re so glad to hear that Dr. Yasmeen made your experience a positive one. It’s always a relief when a dentist can ease your nerves and make the process comfortable. Thank you for sharing your experience—it will help others feel more at ease.
Fantastic experience: The few times i have been here been amazing through a clean a filling and a tooth extraction all times a painless experience and explaining to me the process all the way tbrough.
Thank you for your kind feedback! We're so glad to hear that each visit, whether it was for a cleaning, filling, or extraction, has been a painless and positive experience. It's always our goal to keep you comfortable and well-informed throughout the process. We look forward to seeing you again for your next appointment!
Fantastic experience: I have a phobia of dentist as I'm sure many people do. I've had some bad teeth for some time now and never felt comfortable at other dental clinics to get anything done about them. Just before Christmas I seen Dr. Haydar Wassouf for the first time and from the get go was super gentle and welcoming making me feel super comfortable in the chair! was super informative of the plan of action we had with the bad teeth. Then today I had two extractions done with Dr. Haydar Wassouf and again so comforting and making sure I was as comfortable as possible the entire time even while I'm shaking in his chair! Honestly couldn't recommend a dentist higher and I cant see myself going anywhere else!
Thank you so much for sharing your experience! We are so glad that Dr. Haydar could make you feel comfortable and at ease, especially given your dental phobia. It’s wonderful to hear that you felt well-informed and cared for throughout your treatment. Your trust and kind words mean the world to us, and we’re honored to be your dental clinic of choice. We look forward to continuing to provide you with the best care possible.
Fantastic experience: Dr Haydar is always lovely. His very patient gentle and friendly. He does the cleaning without any discomfort. He makes you feel comfortable and explains everything very clearly. The staff too are really nice. Jesica was very helpful today, with our 3 appointments, and paperwork. Very happy with their service.
Thank you so much for your wonderful feedback! We're thrilled to hear that Dr. Haydar’s gentle and patient approach made your visit comfortable. It’s also great to know that Jesica was able to assist with your appointments and paperwork. We truly appreciate your kind words and are so glad you’re happy with our service. We look forward to continuing to care for you.
Fantastic experience: Great experience and very friendly staff. Dr Lilian was very gentle, skilled and professional. She made me feel at ease and explained everything very clearly. Highly recommend!
Thank you for sharing your positive experience! We’re so glad to hear that Dr. Lilian made you feel comfortable and that the staff provided friendly service. It’s always wonderful to know that you felt well taken care of. Your recommendation means a lot to us, and we look forward to seeing you again.
Fantastic experience: I recently switched to Aqua Smiles, and I’m so glad I did! Dr. Yasmeen was incredibly professional and made me feel completely at ease throughout my visit. She has a calming approach, and I didn’t feel any pain during the procedure. I’m very happy with the care I received and highly recommend this clinic.
Thank you so much for your kind words! We’re so happy to hear that Dr. Yasmeen made your experience comfortable and pain-free. It’s always our goal to provide a calm and welcoming environment, and we’re thrilled that you felt at ease. We appreciate your recommendation and look forward to continuing to care for your dental needs!
Fantastic experience: I’ve always found dental visits uncomfortable and stressful, but Dr. Yasmeen and the entire team at Aqua Smiles Dental have completely changed my perspective. From the moment I walked in, I was greeted with warmth and professionalism by the staff. Dr. Yasmeen is truly exceptional—her gentle approach, clear communication, and expertise immediately put me at ease. She took the time to explain every step of the procedure, ensuring I was comfortable and informed throughout the entire process. I actually look forward to my appointments now! I can't recommend Aqua Smiles Dental and Dr. Yasmeen enough for anyone looking for a caring, top-notch dental experience.
Thank you so much for sharing your experience! We are beyond thrilled to hear that Dr. Yasmeen and the Aqua Smiles Dental team were able to make your visits comfortable and stress-free. It’s always our goal to ensure that every patient feels at ease, and it’s great to know that we’ve achieved that for you. We look forward to continuing to provide you with exceptional care. Your recommendation means the world to us.
Fantastic experience: Leave you dental worries to the friendly and professional staff here at Aqua Smiles Dental. Had come in with a really bad toothache and they have relieved the pain immediately! If you are looking around for the next best oral health clinic, you've found it.
Thank you, we’re thrilled to hear that we could help relieve your toothache and make your experience with us a positive one. Take care!
Fantastic experience: I recently visited Aqua Smiles Dental for a routine cleaning and checkup. Dr. Mimi was thorough and professional, taking the time to examine my teeth and gums. She explained her findings and provided personalized recommendations for my oral health. The office is modern and clean, with a friendly and efficient staff. I highly recommend Dr. Mimi and Aqua Smiles Dental!"
Very grateful for the review! Thank you!
Negative experience: My experience at Aqua Smiles was a mess . Booking was missed up . Waiting another hour for booking to Dr. Lillian Liu whoveas recommended by work from a friend . After seeing her with my daughter and xray . Can't do anything else then specialist was to to refered . But lvasking to do routine work know on my daughter. I just got shot down by Can't do anything know. For 8 minute consultation xray for $103.00 is a rip off . I don't recommend them at all .
Hi Anthony,
We did communicate the wait time for Dr Lilian prior. Given that your child is very young and required complex treatment, viable options were provided for best long term outcomes – all of which you declined. As such, we ensured prompt transfer records and x-rays to your choice of dentist that may be a better fit for you. Best wishes.
Fantastic experience: Have seen multiple dentists from this clinic for my treatment and each dentist is lovely, they really care about your needs and do everything to ensure you are comfortable. Staff is also amazing and so kind. Highly recommend.
Thank you Savannah for the recommendation, take care in the meantime.
Fantastic experience: I only have the best experiences at this dental clinic! The staff is warm and attentive, and truly dedicated to patient comfort and care. The dentists here are highly skilled and take the time to explain every step, which I really appreciated :)
Thank you Julie for your review, appreciate the words!
Fantastic experience: Great service, great employees, everything was perfect
Thank you so much for your kind words! We're thrilled to hear that you had a great experience. We truly appreciate your feedback and look forward to seeing you again soon!
Fantastic experience: Cleanly and nice place with nice staff, my teeth are always looked after well :) Would recommend
Thank you so much for your kind words! We're thrilled to hear that you're always happy with your care and that our team has made such a positive impression. Your recommendation means a lot to us – we look forward to continuing to take great care of your smile!
Fantastic experience: Dr Haydar Wassouf is the world’s best dentist 10/10 would recommend if you want pearly whites that shine brighter than diamond
Hi Dung,
It's a pleasure to help you and thank you very much!
Fantastic experience: First time to visit this dental clinic for routine check up and cleaning. I gotta say I am impressed with the service. Dr Haydar Wassouf was so professional and gentle! Although my gums were sensitive, I didn’t feel any pain. I highly recommend this clinic!
Hi Janine,
Sending some appreciation to you for the lovely words and review. Have a good day!
Fantastic experience: I recently visited for a filling. The communication from the dentist was excellent throughout the procedure. Although it wasn't an easy process, everything went smoothly and without any drama. I appreciated their professionalism and care."
Hi Kevin,
Thank you very much for the lovely review - hope all is well now and feel free to reach out when you need further assistance.
Negative experience: I had an appointment for tooth extraction 2 weeks ago at Aqua Smiles Dental and had my tooth extracted with a long extraction time. I straight away got the feeling that something wasn't right. And I was right, a second tooth next to the one getting extracted was cracked during the procedure. Eventually I had to get the cracked one extracted too a couple of days later. Since the day of first extraction, I have remained in extreme pain and taking pain killers regularly, whether day or night. I just got examined by my GP yesterday and she put me on antibiotics as the wound was still raw even after 2 weeks of extraction. I hope i get relief in coming days. My story is just for those people who might be thinking of getting any extraction done in future to choose wisely.
Hi Irshad,
Our mission has always been to help care for the people in our community. The original state of your teeth, the complexities and prognosis surrounding them have been explained to you before, during and post treatment. It is sad now to read of these claims after our efforts to care for you, especially when it does not reflect the entirety of your history and clinical case. You have attended multiple clinics with similar outcomes so we hope you are now well informed and feeling relief.
Fantastic experience: This is the best Debtal clinic!!. Amazing staff with amazing customer service that makes the visit enjoyable.
Hi Malak,
Always a pleasure to help you and your family :)
Fantastic experience: Very friendly and approachable! I really like the staffs especially Dr Mimi Had a nice conversation with her.
Hi Migi,
Thank you very much for your review, we're super happy to be of assistance and hope to care for you again if you need us next time.
Fantastic experience: My dentist Yasmeen was so professional and helpful. Super careful with the way she did my teeth (clean & root canal). She explained everything very well and made me feel very comfortable throughout.
Hi Rona,
Thank you very much for your kind review!
Fantastic experience: I’ve had quite a few services done here by Dr Haydar Wassouf. He's been so amazing! You're the best!” “Great work!” And i was very impressed that i didn't hurt at all within amazing. And He makes you feel comfortable throughout the process and ease!” “ And staff are very nice and welcoming.✨️✨️ I Highly recommend
Hi Esthelle,
Thank you very much for your lovely words. Always to happy to help you and your family .
Fantastic experience: Best dental service ever I've seen, especially for the children. The staffs and the dentist are all nice and friendly, my daughter was very calm and happy. Thank you for your service, Aqua smiles.
Hi Tim,
Thank you for the kind review, so glad we could be of service to you and your lovely daughter.
Fantastic experience: I’ve had quite a few services done here by Dr Chelsea Nguyen and she’s been so so amazing! She’s very thorough and very comforting along the way. She Has really helped me with my dental concerns and only continues to do so! She’s spaced out my payments so well too! I’m extremely happy with the services this clinic gives and I’ll only continue to come back here!
Hi Eman,
Thank you for the lovely review, all our dentists make an effort to care for our patients to the best of their ability and we hope this reflects our values at the clinic. Should you need further assistance please do no hesitate to reach out to us.
Negative experience: Bad customer experience. Waited on the phone for more than 10mins for someone to answer. I wanted to see if there were any appointments to see someone today for an emergency extraction. The least they could do is say they are currently busy at the moment and to call back later instead of answering the phone and responding with “ can you hold “ and not coming back to touch base or update what’s happening !! Hung up the phone so I won’t be using their service . Receptionist needs to be trained better.
Hi Brenda,
Thank you for your interest and keenness on booking with us. Sorry to hear about your need for an emergency and we hope you were able to have that sorted. It can be quite frustrating when you are in discomfort and we can empathise with your situation wholeheartedly. Unfortunately our receptionist was in need to attend to three other patients before you, some of which also require emergency assistance. We try to be attentive to everyone in a fair and urgent manner and that is why you were placed on hold until we were able to reach you. Our other services also include immediate booking through our online system or email communication should telephone not be viable to you at the instance. Hope you are feeling better now, take care Brenda.
Fantastic experience: Have been here a few times! 10/10 would recommend and have been recommending. Great customer service and effective treatments. The dentists provide education too which is hard to come by. Special shoutout to Dr. Wassouf- thanks for all your help!
Hi Ivy,
Thank you very much for your review and we look forward to be of assistance in the future.
Fantastic experience: Dr Haydar is our family dentist. My kids adore him. He knows the trick with the kids which is a bonus. I like the way that he treats his patients with extra care when performing treatment.
Hi Stella,
What lovely comments! We shall work diligently to ensure quality care for you and your children.
Positive experience: Amazing customer service, it couldn’t be better. The clean, and whitening was great, however, I had an unfortunate experience receiving composite bonding for my front four teeth. I had a total of 5 appointments having to go back due to chipping/breakage. The first appointment I left with my teeth feeling rough to touch and ever since, food sticks to them when I eat. Despite the wonderful service, I regret my treatment and truly wish I researched more about composite bonding and clinics that specialise in it. It’s a shame that I spent the money, only to have to seek further treatment elsewhere.
Hi Sophie,
Thank you for your review. So sorry to hear about that as it is quite unusual pending on the conditions of the overall dentition. We have notified your treating practitioner who no longer is part of our clinical team and encourage you to have a thorough discussion to review the circumstances surrounding your case. Always here to help!
Fantastic experience: We've been part of this dental practice since 2018, and Dr. Julian has been our go-to dentist – he's truly the best! The entire staff is exceptionally professional, making every visit a positive experience. Highly recommend this place for top-notch dental care.
Hello there,
We just want to say a quick thank you from our team to for your time and kind words.
Fantastic experience: perfect cleaning. well detailed plan for the next treatment
Thank you David for the positive feedback, we will continue to work hard to provide ethical care to our patients.
Fantastic experience: I have never visited a dentist like Dr Haydar. He is so caring and gentle and provides you with the time to explain everything thoroughly. Never thought i’d say I look forward to visiting my dentist!
Hi Hadee,
Thank you for the nice review, looking forward to seeing you soon at your next appointment.
Fantastic experience: A fantastic dental clinic! Dr Haydar Wassouf is my treating dentist and he is amazing, very caring and thorough, gentle, and highly skilled. The staff are friendly and there is ample parking onsite. Highly recommended this clinic if you are looking for a dental clinic with staff who care. Thanks guys.
Hi Kelly,
Just a quick word to say thank you for the review, we will continue to try our best to provide caring and safe clinical practice. :)
Negative experience: Very disappointing experience for me. There mobile website showed $99 for dental scale and clean and when booked the session they asked for $190. I showed the website on my phone but was informed that as they can’t see it on the webpage they can’t do anything. Wasted my time and really disappointing customer service. Update: Yes, no services were performed and that is the whole point here. What I was getting on my phone is between you and developer to resolve, which resulted in wasting my time on that specific day. That is the reason I have given 1 star to customer service and not the treatment.
Akshay, the promotion ended quite some time ago. How your phone was still displaying an old version of our website we’re not sure. On the day, the team tried to replicate what you were seeing on multiple devices unsuccessfully, our developers were unable to identify any issues on the back end either. No services were performed on the day and you were not charged any money, leaving a review for a business that performed no treatment on you is disappointing. We hope you’re able to find what you’re looking for elsewhere.
Fantastic experience: Aqua Smiles Dental provides excellent service. The dentists and staff are very punctual and friendly.
Hi Anoop,
Thank you kindly for such a wonderful review! So happy that we could be of service to you.
Fantastic experience: Big thanks to Dr Julian and the team at Aqua Smiles Dental. First time to this clinic and I’ll be coming back for my regular check ups.
Thank you on behalf of the team
Fantastic experience: This place deserves their reviews & Julian is top tier. My root canal experience was so pleasant I nearly fell asleep
Hi Stewart,
We are so delighted by the compliment! Thank you very much for the review and hope to help you again when you need us.
Fantastic experience: One of the best experiences ever at the dentist! Really happy with the care, detail and service. Thankyou ❤️
Hi Urooba,
Thank you dearly for the detailed experience. We are so glad to be of service, see you next time!
Fantastic experience: Best Dental Clinic in Hoppers Crossing, Highly recommend them!
Hi Daniel,
Thank you for the review :)
Fantastic experience: My son had 3 of his teeth extracted by Dr Haydar. What a brilliant dentist, very gentle to my son and he recovered in no time, didn't even look like he had 3 teeth extracted. Amazing. We will definitely choose him again in the future. Highly recommended.
Hi JM,
We are please to have been of assistance and hope to service you and your family again. Thank you kindly for the review.
Fantastic experience: Amazing service. I am really happy with the level of professional service my dentist provided. Both dentist and assistant made my experience really pleasant. I am definitely recommending this practice to friends and family.
Good afternoon Aylin,
We are so happy to hear of your positive experience and appreciate the good sentiments. Please do not hesitate to contact us should you need further assistance. Have a good day!
Fantastic experience: Dr Julian, nurse Chesca and Kim were very friendly and informative. Will definitely be going back for my regular cleans
Hi Danny,
Thank you for the good word! :) See you next time!
Negative experience: My wife has been attending this clinic and we are about to make this clinic our family dentist clinic. Recently, my wife wanted to get braces. When we asked the dentist about any good orthodontist, the dentist immediately recommend their dentist who is trained in braces (but not an orthodontist). We decided to use them until a friend of ours recommended seeing another orthodontist to get ideas for the prices. What we didn't know is that we needed a referral if we want to see an orthodontist. We call a few days later to ask for a referral letter and they want to see my wife and wanted to charge $51. I told them that my wife just saw the dentist 2 days ago, but the dentist insists to see us and wanted to charge us $51. Suffice to say, this clinic will not be our family clinic anymore. We are lucky to escape a money-grabbing clinic.
Hi Yenny and Sam Thomas,
We are pleased to know that Yenny has been having a positive experience for a number of years until the latter call. Each patient’s history and examination is unique, to provide appropriate continuity of care it is within healthcare norms to bring patients’ back for debrief, revision of the exam and referral/assessment of correct radiographic diagnostics as part of report writing and referral processes. At a minimum, this fulfills specialist expectations, ADA Schedule itemisation and our duty of care to our patients. Apologies that you felt it was unwarranted and have ill feelings towards us regarding the matter set out by standard practices. As this appears to be your first experience with the above processes, we welcome any misunderstandings to be cleared with our friendly staff so that we can help you in a prompt manner. We wish you both well.
Fantastic experience: Dr Margaret and Elwyn were very professional and provided a thorough clean
Hi Alan,
Thank you very much for the review, hope you had a great time!
Fantastic experience: Dr Haydar, Diana and Elwyn were wonderful! Thank you for your service
Hi Victor,
Thank you so much for the review!
Fantastic experience: My first visit to Aqua smiles today and I could not be happier Margaret was exceptional and the staff very helpful I have never stuck to one dentist but I will be now thank you Aqua Smiles for you professionalism..
Hi Vin,
Thank you so much for the review! So glad that we were of great help, please do not hesitate to reach out if you need further assistance. Have a good day!
Fantastic experience: I have visited Aqua Smiles twice in the last few weeks. I suffer from bad dental anxiety and have struggled with seeing a dentist for many years as it always felt difficult to get work done at a dental clinic due to bad past experiences and memories. However after getting an initial scale/clean and check up done by Dr Margaret Nguyen and her assistant who are absolutely fantastic. They had great techniques to keep me calm, relaxed and focused at all times and made the experiences a more positive one than my past ones. All staff from receptionist to Dentist and Dental Assistant are so knowledgeable, welcoming and make you feel relaxed the whole time. Both of my experiences were pretty much painless and it has helped give me more confidence in my teeth and smile and make me want to keep my teeth in great shape. My biggest fear was the local anesthetic process, I dreaded it and worked myself up for it but they have great techniques to make you feel free from the fear. I cant thank Dr Margaret Nguyen and her team enough for all their support, advice, care and helping me to be free from my dental anxiety. Highly recommend anyone who is scared of all or parts of dental procedures to go to Aqua Smiles, it has changed my life and I am so greatful. Thank you to Aqua Smiles and wishing all the staff and clinic a wonderful future ahead and your business keep prospering. ☺️
Hi Adam,
Many thanks for such a detailed review and we are so happy that we’ve been able to help out! You take care in the meantime
Fantastic experience: Dr Mimi was amazing with her treatment. Had to undergo a surgery as my root canal crown broke and the way she performed it was amazing. As soon as I entered she explained the pre-steps and post steps..was very precise with tools she used for 1hr 45min. Would definitely recommend the clinic. Also, Dr Jullian who initially examined my teeth condition was also wonderful.
Hi Harsha,
Many thanks for taking the time out to write such a lovely review. We are glad to be of service and appreciate the effort!
Fantastic experience: They were so good today with my son. I was so worried that my son will freak out for his first filling but dr. Haydar and dental nurse Alen/ Julie, was great to calm him down. All the dentist here are great and pleasant. Dr. Cherry and dr. Julian are both great dentist. Very friendly and welcoming.
Hi Joy Ann,
Thank you so much for such a nice review! Take care and see you next time.
Negative experience: Avoid this place like the plague! So much to say but will save it for Health Complaints Commissioner.
Hi Tanya,
Thank you for letting us know about your situation, that practitioner is no longer part of our working team. Best wishes Tanya.
Fantastic experience: Dr Haydar is the friendliest dentist I have ever met and made myself and my brothers feel really comfortable during our appointment. I felt that he was very thorough during my clean and explained very well. I would recommend for everyone I know to see Dr Haydar :)
Hi Tony,
Many thanks for taking the time to write a review :)
Fantastic experience: Had a clean and check up with Dr Haydar Wassouf, one of the best dental experiences of my life. He was very professional and thorough in his examination. Definitely go back!
Hello Chris,
Thank you for the feedback and taking the time to write us a review!
Fantastic experience: Definitely would recommend to family and friends. Dr Mimi is an amazing dentist, my cleans are always painless, quick and thorough. Friendliest team I have ever met.
Hi Duan,
Thank you for taking the time to write the lovely comments. See you next time!
Fantastic experience: Was seeking a new dental clinic and went to try this place out today walked in the front reception and the lady was so kind and wonderful very welcoming I was there for no more then about 5-10 mins before I was seen by the wonderful dentist Dr.Jane and her helpful dental assistant. They both were wonderful and welcoming did a clean and a check up everything was spot on and great definitely will be making them my permanent clinic from now on, would definitely recommend.
Hi Jordan,
Thank you so much for the review! We appreciate the time and effort :)
Negative experience: I was impressed by two of the dentists on their site, deciding this would be my new dentist, having just moved here. I was told that both dentists are "not taking any more patients". WHY advertise these dentists? To use thier good name/credentials to bring customers to thier other dentist? False advertising. Not un-common with practitioners to do this. We are not sheep!
Hi Karen,
Whilst we always endeavour to help everyone out, we are really disappointed by your accusation of false advertising and leaving such a negative comment without acknowledging or having compassion for the context of the situation. The two preferred dentists you have chosen are unable to take on new patients in the short term as one of them is heavily pregnant in her third trimester and will be on maternity leave soon, the other is undergoing specialty education with short notice hospital rotation and emergency call outs. This decision has been made to protect the health and wellbeing of the dentists and their existing patients who currently require continuity of care. Both dentists will have the capacity for new patients in the long term but for now, all of our new and existing patients have been very understanding about the situation. As we have offered to you before and to many others, you are welcome to see any of our highly qualified and recommended dentists who are more than capable of caring for you and your dental needs.
Fantastic experience: Probably the best dentist in the West. if you end up going here i recommend Dr.Cherry.
Hi there,
Thank you for the generous recommendation. Stay safe! :)
Fantastic experience: I have had 2 Appointments so far and Jane has been gentle but quick and efficient , she had a bit of work and i didnt feel a thing , 2 More to go and were done and l am not feeling any anxiety, they truly have been excellent
Hi Darren,
Thank you for taking the time out to write such a wonderful review, it has definitely made our day and we hope you are feeling well and rested now.
Fantastic experience: The clinic team was amazing! The nurse Diana was so nice to me and dr Julian was very thorough with his cleans and explanations. Would definitely recommend my friends and family (:
Hi Eric,
Thank you for the kind recommendation, we are so please to care for wonderful people like yourself. Take care!
Fantastic experience: I had a filling here as a first time patient and I am so impressed! Doctor Julian was personable, thorough and quick. I was in and out in 30 minutes and felt literally no pain. I will absolutely be going back and recommending my parter also go to this qclinic. Fantastic service
Hi Lia,
How fantastic! Thank you for such lovely words and we hope to be as helpful next time. Have a good day!
Fantastic experience: Great cleaning service by Dr Hadar and friendly receptionist.
Hi Aron,
Many thanks for the review. Have a good day!
Fantastic experience: I went there for check up and cleaning for first time. The place was nice n clean, receptionist was friendly but above all dr hayder was very professional and did a great job, totally satisfied with the cleaning he did and all the suggestions he gaved.
Hi Rabia,
Thank you for the wonderful review. Merry Christmas to you and your family!
Fantastic experience: Thank you for helping me, I travel far to come here. Best dentists in the west. Thanks Dr Mimi and team. :)
Hi Cooper,
Glad to be of service, hope you got home safe and well. See you again next time.
Fantastic experience: I went in for a clean and checkup as a first time client and wow! I was so impressed. I have never had such a detailed clean. Dr Haydar was very attentive and took his time throughout. He also educated me on my teeth and gum health. The practice is really clean and staff were friendly.
Hi Saad,
Thank you for taking the time to write this recommendation. We appreciate the effort!
Fantastic experience: Highly recommend this clinic! Cherry was super helpful and informative! Upon arrival, Julie and Elwyn were very kind and efficient ! Will come back again
Hi Judy,
Thank you very much for the review! It’s very lovely and we hope to see you again next time.
Negative experience: rude and arrogant while taking calls for queries. put me off straight way . never going to call again. First impression is the last impression.
Dear Anonymous poster,
This is deeply offensive, we do not know who you are but we are definitely not any of the labels you have referred us to. Our patients and the community who we help are well aware of our values. It is extremely disappointing for you to attack us when you are not an attendee and have no genuine interest to be. The gesture is unbecoming and we politely ask you take it elsewhere. Thank you.
Fantastic experience: Highly recommend Aqua Smiles Dental my father and niece now go to Aqua Smiles Dental a big thank you to Dr Cherry Chen who I see and my father and niece she is amazing at what she dose very Professinol she and all the staff make you feel wellcome Dr Cherry Chen thank you for the latest fix your the best
Hi David,
Your words were incredibly lovely. Thank you very much! We hope family is safe and well.
Fantastic experience: Highly recommend this place! Staff are very friendly and Elwyn at reception accommodated to my urgent booking. There was minimal wait time when I arrived, and I was impressed by how smoothly everything went. Dr Mimi is very reliable and professionally explained things in depth, which eased my concerns on the day. Thank you :)
Hi Quynh,
Glad to be of service and hope you’re feeling better! Thank you for your time.
Fantastic experience: I visited the Aqua Smiles Dental clinic on Wednesday (04/08/21), and saw Dr. Haydar Wassouf for a general assesment, clean, and to fix a broken retainer wire i had that was causing me discomfort. I have seen some of the best dentists & orthidontists in Melbourne, and Dr. Haydar is right up there with the best. He was very professional, informative, clear, and considerate. What a clinic, and what a dentist. Easiest recommendation i've ever made. Can't recommend Dr.Haydar, and the Aqua Smiles Dental clinic enough.
Hi Billal,
Glad you had a good experience with your dentist. Many thanks for the lovely words!
Fantastic experience: My first time back at a dentist in years and all I can say is WOW! Dr. Haydar is an absolute legend. He explained everything to me in detail and gave me a full understanding of what was necessary for my procedure. I had two fillings and it was completely pain free. It was the most gentle and calm experience I've ever had at a dentist before. The nurse who assisted him was also lovely. The receptionist was very welcoming and friendly. The clinic was spotless. The 5 star reviews are 100% accurate. This place is awesome.
Hi Samantha,
Just wanted to say a big thank you for making our day with such lovely words! Take care!
Fantastic experience: Thanks for good Treatment & correct advice to remove Bacterial infection teeth. Was emergency pain in Teeth.
Hi there,
Thank you kindly for the review, we hope you are feeling better now!
Fantastic experience: Thank you for really nice service for all my family, I recommend for everyone, very good service, always ready to help. Thank you to Dr. Cherry
Hi Omar,
Thank you for the wonderful review, it was so lovely to service your family. Hope to see you next time!
Fantastic experience: I booked this place without even reading the reviews. Then last minute I noticed its like over 100+ 5 stars 100%. I thought to myself; do they roll out the red carpet? They definitely are great and amazing. Reception was friendly and welcoming! Probably the first dental/medical professionals practice I've ever been to actually welcomed you as a client. Julian was great; I felt i was in capable hands from the get go; he knew what he was doing; he knew what I wanted and just bing bam boom done in 20minutes. All in all 5/5 for everything. From the moment you step in with reception to the moment you step out everything was catered. Tuesday 16/03/21.
Thank you Edmund
This is one of our favorite reviews, we are so happy that you had a great experience and hope to welcome you again.
Fantastic experience: I used to be terrified of dentists that I would never go.But this place and dr cherry have made me feel so comfortable and I'm no longer scared and am now working on fixing my teeth . I had a complicated tooth extraction two weeks ago with dr cherry ahead was so amazing I had no pain after the surgery I didn't even need pain killers. Also everyone is so nice and friendly and make you feel really comfortable. I'm so glad I found this place.
Hello
Thank you so much for this message. Your review has brought the team great joy, we look forward to providing you with care in future.
Fantastic experience: Dr. Julian and his staff we all very warm and welcoming! Excellent service and very professional. Julian made sure I understood what we were going to do today and always assured me if I might feel a slight minor discomfort. Very thorough with their work and excellent patient care! Highly recommend coming for a check-up or any enquiry.
Hi Vincent,
Thank you for the recommendation and glad you were happy with the service. Enjoy your day and see you next time!
Fantastic experience: Couldn’t have asked for a better dentist! Dr Cherry is warm and welcoming, alleviating any concerns I had during my very first appointment with her. I always feel relaxed in her hands as she is thorough in making sure my teeth are looking good as new. A vibrant clinic with cheerful greetings at reception by Elwyn and Diana the assistant made sure everything ran effortlessly. Such a positive experience makes me wonder why I took so long to see the dentist. Thank you for caring!
Hi Brandon,
Thank you for taking the time to write this review. We appreciate the kind words and hope you have good day!
Fantastic experience: Made my kid feel comfortable at todays visit. Professional and friendly dentists!
Hi Neelam,
We are please that your child had a great time at the practice. Thank you very much for the lovely review and we look forwarding to seeing your family again. Have a great day!
Fantastic experience: I've got to say, I've been to my fair share of dental clinics but Aqua Smiles takes the cake. From the lovely receptionist Elwyn, to the extremely helpful assistant Diana and wonderful dentist Mimi. The entire process was extremely thorough. Mimi's tableside manner was exceptional. She made me feel at ease and took the time out to answer all my queries. Her dental work is first to none. I left the clinic feeling extremely satisfied. Would highly recommend this clinic.
Hi Peter,
Thank you very much for these kind words and making our day! Glad we were of assistance and we look forward to seeing you next time.
Fantastic experience: The best dentist experience I've had in Melbourne! I went to Aqua Smiles after my brother recommended the place, and I gotta say, after being to several clinics around Melbourne, this is right up there as one of the best. Dr Julian made the whole experience very comfortable and took time to ask questions that would benefit the process. The staff at the clinic was super friendly and extremely professional making sure that the usual worries of going to a dentist is not present at all. Highly Recommend this place to anyone looking to have a good dentist team that will help you for the long term.
Hi Menura,
What a wonderful review! We have the best patients and we're so appreciative that you've taken the time to write about your experience. It is a great end to a very odd year. Thank you so much!
Fantastic experience: Very responsive and talented staff
Hi Chandrakant,
Thank you for the lovely review. Glad we were of help and we look forward to seeing you again next time!
Fantastic experience: Woke up today with pain and they managed to fix me up. Very honest and ethical dentist. Staff also very good and friendly. Best clinic! Highly recommend guys.
Hi Ngoc,
Glad we were able to help and hope you are feeling better. Have a good day and thank you for the review!
Fantastic experience: Went for my three tooth extraction. Tooth came out without my knowledge until Dr Cherry informed me. That' big wow. Amazing staff, cleaned facility. Highly recommended to my colleagues & family. Job well done guys. Cheers.
Hi Jhun,
What an amazing review! Thank you so much for these wonderful words, it is very rewarding and you have made the team's day! Take care of yourself and if you need anything else we are just one phone call away. Thank you again!
Fantastic experience: Brilliant dentists, all of them. Very comforting and personable. Great with kids, and good with technical work. If you have a fear about dentists or had a bad experience in the past then come here, they're great. Pricing is good, so yes, highly recommend!
Hi Chris,
Thank you so much for the lovely words! We are very grateful for your time and so please that we can provide good services to you and your beautiful family. Thank you once again!
Fantastic experience: I can not rate Aqua Smiles highly enough. I have never felt more comfortable than when I'm at my dental appointments. Dr Julian is incredible both at his dental work and his patient care. Julie/Julia and Anne/Annie (I'm so sorry, I'm really awful with names but I really appreciate you both) are incredibly sweet and light the room up, they are both amazing. I'm very thankful to have found this clinic and plan on continuing all further dental appointments here.
Hi Maddie
Thank you! from Dr. Julian, Julie, Annie and team, we are so happy that you had a great experience and look forward to seeing you again in future.
Fantastic experience: Amazing service, high quality dentists and assistants, receptionist make your appointment flow smoothly with minimal wait time, the team is great. Very organised and knowledgeable dentist practice, and affordable pricing! Not like my previous dentist who constantly ripped me off, Aqua Smiles is wonderful and I recommend them to anyone who wants a fantastic dental experience every time they go.
Thank you for the wonderful review Sophie, this means so much to us. Quality care, great customer service and affordability our some of our key pillars, we are so happy that it has been reflected in your experience.
Fantastic experience: Doctors and staff are very perky and friendly. We felt very comfortable and so pleased with their service.
Thank you Andrea, It is our pleasure to service you and your lovely family :)
Aqua Smiles Dental - Dentist in Hoppers Crossing
Fantastic experience: Dr mimi and her team are very friendly. The place is very clean and hygienic. Dr. Mimi was very good with my son, very gentle and friendly.
Fantastic experience: Aqua Smiles in Hoppers Crossing are the best dentists I have ever experienced. During each of my three sessions for a root canal treatment they made me feel totally comfortable and relaxed. Everyone was warm, friendly and welcoming, and the dental treatment is of the highest professional standards - they were brilliant. Whether you're single or a family with kids, I highly recommend them. Colin Ball (Werribee, VIC)
Negative experience: Customer service sucked! The lady at the reception was actually fine but the dentist with the name Mimi wasn't great. I saw her a year ago to check up my teeth. I wasn't about to rate at all or say anything until I came across it again here on google and saw only positive comments. So I had to rate before people are mislead like me because I did the dame thing, before I went to them, I checked the review and rating and when I saw all the positive feedback I thought they are good but they were not.
Hi Sabby,
We are very disappointed by your comments.
Firstly, you attended once for a free quote query. If you had any issues we encourage you to reach out to management to discuss it so we can resolve it immediately. You did not raise any concerns at all post appointment until now. Leaving a 1 star review from a free cost inquiry 1 year later seems a tad unjust and dubious. Your comments do not refer to any treatment received but rather dissatisfaction at quotes you were chasing after.
Secondly the comments we receive here are from genuine and lovely people we have cared for continuously. After a number of visits, they have decided to share their positive experiences with everyone. We would kindly appreciate it if you do not try to tarnish their sincerity and good repute - they were written from a heartfelt place and are not there to mislead anyone, including yourself.
Fantastic experience: This practice is exceptional, the professionalism, and dedication displayed is unsurpassed by no other. I live in Seabrook and there are many practices closer by, but I will continue to travel that bit further because I know I am being looked after here. I highly recommend a visit, you won't be disappointed I assure you.
Fantastic experience: Highly Recommend! Dr Julian and the staff were very welcoming and made it easier for a first timer attending a dentist in Australia. Everything was explained perfectly and made me more aware of what to do next and how to take care of my dental hygiene. The staff was very professional and made sure I felt comfortable from the time I walked in, untiIl i left. Would definitely be going back again and will be recommending it to all of my friends who are looking for great dentist here in Melbourne.
Hi Chanura, thanks for taking the time to leave us a review and recommending us to all your friends :) we're glad you had a pleasant first experience in Australia. We look forward to seeing you again.
Leave your opinion about Aqua Smiles Dental:
Aqua Smiles Dental appears in the following listings:
Other dentists you may be interested in
Pacific Smiles Dental Werribee
Bupa Dental Werribee
Cernus Dental Denture Clinic & Laboratories
Smile Dental Studios Tarneit
Add your dental clinic to our directory for free
If you manage a dental office and want to appear in our guide, send us your company information and you can appear completely free of charge.