My Family Dental Emerald
Information about My Family Dental Emerald
4720, Emerald
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
At My Family Dental we cater to all age ranges. We offer emergency appointments, implants, clear aligners, veneers, smile redesigns and all your general dental needs. Our staff are highly trained and are ready to make your visit to us easy and anxiety free as possible. Open Saturday's by appointment.
Our comment from Top Dentistas about My Family Dental Emerald:
My Family Dental Emerald is a highly regarded dental practice in Australia, known for its exceptional patient care and compassionate staff. Patients consistently praise Dr. Lily and her team for being incredibly kind, gentle, and professional. Many have highlighted the following strengths:
- Patients feel at ease during their visits, with staff going above and beyond to create a welcoming atmosphere.
- The practice is well-equipped to handle various dental needs, offering efficient and effective treatments.
- Quick response times for emergency appointments, allowing patients to receive care when they need it most.
- Thorough explanations of treatment options, ensuring patients are well-informed and comfortable with their care decisions.
- A family-friendly environment that caters to patients of all ages, including children.
Overall, My Family Dental Emerald is committed to providing excellent dental services while prioritizing patient comfort and satisfaction. Many customers express their intent to return for future treatments, indicating a strong level of trust in the practice.
Services and Treatments
My Family Dental Emerald: Reviews
Fantastic experience: Lily is the most caring kindest dentist ever. Lily took the time to listen to my needs, and treated me accordingly. Lily has a beautiful loving heart. All the staff are very friendly and helpful. Thank you so very much.
Fantastic experience: If i ever needed another dentist, this is where i would come.... Lilly was my dentist, she was amazing, so kind caring and compassionate, thank you so much....the staff that day were amazing too....
Thanks so much Sandy!
Fantastic experience: Dr Brian is very friendly, caring, and professional. He explained things to me no other dentist has bothered to before, which was great. Definitely recommend My Family Dental Emerald if you're in the area.
Thanks Graham!
Fantastic experience: Thank you Lily and the team so good to come from big city dentist and find more caring people in a small rural town!
Fantastic experience: Had a tooth ache and they fit me in as soon as they had an appointment. Took really good care of me considering I am petrified of the dentist. He even gave me his ear phones so I could listen to music to help my anxiety.
Thanks for the review Amy, glad we could help :)
Fantastic experience: I’m very happy with the service I’ve received from this business and will be making another appointment very soon
Thanks for the review Robert!
Fantastic experience: Skilful, conscientious, professional and compassionate. Highly recommend
Thanks for the review John
Fantastic experience: Very helpful dentist and staff. Good dental work too.
Thanks Ray
Fantastic experience: Great service and very nice friendly staff
Thanks for the review :)
Negative experience: I wasn't impressed with Dr Lilly and I won't be returning. I have deep periodontal pockets and she said one needed a filling..that's not correct procedure at all.. she didn't have a cohesive plan as to how to treat my issues, wasn't clear, the technician tried to explain to her what I meant at one point as she tried to sell me on the metal partials over the valplast that I specifically wanted, I didnt have enough faith in her to allow her to even do a clean as she stated that I wasn't in pain which was an assumption, an incorrect one, I am going elsewhere, am relieved I didnt let her do anything.. this consult was a waste of time and money and ultimately just frustrating. I want an older Australian dentist not a young woman with unclear English.
Hi G C It is unfortunate that you feel this way despite Dr Lily giving you a number of options to assist you with your dental health. The filling you speak about in your post is not related to your gum disease but was for your back molar. Dr Lily presented you with a number of different treatment options for your dental issues however you stated that you would rather treat it naturally. Dr Lily is very experienced and speaks excellent English. We wish you the best finding a Dentist that meets your standards.
Fantastic experience: Quick and informative service lovely staff and Dr Lily
Thanks Brenda!
Fantastic experience: A really friendly & relaxing practice. We felt at ease and in good hands! My daughter enjoyed the play corner & the friendly staff! My tooth had chipped & now it looks good as new! Really happy!
Thanks for the review, Rebecca :)
Fantastic experience: Very happy with My Family Dental. The male patient of the family says he couldn't even feel the needle go in. I phoned the day before and explained he had a cracked wisdom tooth. They fitted him in the next day. Dr Lilly and staff answered all our questions and we left very happy with the outcome. I would highly recommend this dental surgery.
Fantastic experience: Fantastic friendly staff who put your concerns to rest and just do the work that is needed. Highly recommend anyone to use them for your dental needs
Fantastic experience: The were so gentle and understanding. Prompt and efficient. Would highly recommend them
Fantastic experience: I had a piece of my tooth crack off on the weekend and as I have other medical conditions was concerned about infections getting into the root of my tooth. The dental surgery got me in first appointment this morning. I could not believe how soon this happened and the care and treatment I received from Dr Lily and staff. I got a temporary filling which she did with so much care and gentleness. I now have to return to have a crown fitted for long term effect. After this morning I have no worries in returning. Thank you so much for explaining to me both the procedures and would highly recommend. Thanks
Thanks Jennifer! Glad we could help :)
Fantastic experience: So awesome, Dr Lily was so good, and so patient. Definitely an excellent experience for a person who is anxious about going to the Dentist. Thank you so much Dr Lily and all the other staff
Thanks for the review Karen! We think Dr Lily is great too
Fantastic experience: Absolute praise for Dr Nay and his nurse. Had a tooth crack on two sides from the Amalgam, with one side cutting into my tongue. Dr Nay explained how he was going to perform the task. All up a fantastic job and wonderful professional people.. Thank you both heaps.
Thanks for the review Ken!
Fantastic experience: Lilly Thin Thin is an amazing dentist. Great with my son who has autism and ADHD. Very professional, yet caring and gentle. Dental Technicians were also very professional and welcoming, and receptionist was beautiful.
Thanks Tracey!
Fantastic experience: Hello, how much price for teeth removal?
Fantastic experience: Had Dr Lily today. She was fantastic gave me a complete breakdown of what is needing to be completed. Told me what she would recommend. Walked me through my X-ray and then also completed work. Was more affordable then I was initially expecting. Highly professional practice and was gentle when competing work so would be excellent for children. I am actually excited to go back and get the next lot of work done. Now looking at getting the rest of the family seen too. Thank you to the team at My Family Dental I left as one happy customer.
Thanks Amber. We think Dr Lily is pretty great too!
Fantastic experience: Great dentist fitted me in whilst travelling in our caravan and sorted out my toothache very professionally fully recommend
Thanks for the review Ian
Fantastic experience: Excellent Dentist Dr Nay is exceptional especially with nervous people like me would highly recommend this dentistry
Thanks Michael
Fantastic experience: 醫生和護士都超好 醫生還超幽默❗️❗️ 價格合理 很推 超級好的服務
Thanks for the review Frieda
Fantastic experience: Best dentist experience ever, I had an emergency appointment, was very anxious but they all made me feel very calm, I will recommend My Family Dentist Emerald to everyone.
Fantastic experience: Recommended by someone who is absolutely petrified of dentists. Dr Nev and the team were very accommodating to my partners severe anxiety of dentists and were successful in the desperate treatment he required. Thank you
Fantastic experience: Front desk was very helpful and Dr Lilly was awesome.
Thanks Ben!
Fantastic experience: My son (10) attended the dentist and saw Dr. Lily. He asked me to give a rating of 5 stars because Dr. Lily is the best!
Thanks Amy. We think Dr Lily is great too!
Fantastic experience: I found my family dental to be very helpful and I'm looking forward to the future
Thank you Brad
Positive experience: As a new patient they helped me out greatly.
Fantastic experience: Very friendly staff, helpful and professional. Would highly recommend to anyone looking to get that smile back
Fantastic experience: Extremely good at what they do, had 3 teeth pulled and never felt pain when they were coming out
Fantastic experience: Dr lily was superb!!! And all the staff very polite and kind. Will come again!!
Fantastic experience: Friendly. Professional. Thorough. Very pleased with my visit.
Fantastic experience: Thank you so much for all your help today at such short notice. I’ve got an appointment to see an Oral Surgeon and currently sitting at the hospital as adviced to get stronger pain relief
Fantastic experience: Exceptional attention to standards and patient care.. TV on the ceiling, very pleasant decor throught the clinic overall. Given I had two large extractions in one go, I can still call it a good experience. I was treated great, and was at all times well informed of the procedures. Highly reccomended. Very.
Fantastic experience: Handsdown my, best dental experience ever! I had broken a tooth and so needed an emergency appointment. They got me in straightaway and were able to fix the tooth doctor, Llly, was absolutely amazing. So incredibly gentle! I was even very happy with the price
Fantastic experience: Very professional service on a days notice
Fantastic experience: Great service and good pricing, lovely dentist kind and caring nature, friendly receptionists
Fantastic experience: Very friendly professional service. Genuine patient care by Dentist and assistant.
Fantastic experience: Dr Lily best dentist I have been to, caring, compassionate and a true professional.
Fantastic experience: Always make you feel relaxed and explains everything
Fantastic experience: Lilly was really great - I definitely don't fear going to the dentist any more knowing she is looking after me. Dare I say a very pleasant experience and won't ever need for another dentist. 1st class
Fantastic experience: Dr May and staff are awesome, great friendly service
Fantastic experience: Very positive about visiting this dental practice here in Emerald - I feel that I have received very high quality dentistry and I have been given a evidence-based explanations on the state of my teeth, what is a priority and what alternatives I have.
Fantastic experience: They were fantastic with everything
Fantastic experience: Many thanks to Dentist Nay Zaw and the team for going way beyond my expectations yesterday. My dental problem is complex but they stepped me through a workable solution.
Fantastic experience: My treatment to you're practice is a unforgettable experience,one of love grace & care,,you're professionallisem can not be exradurated..
Fantastic experience: Friendly kind staff explain every option for treatment available to you and support your decision, highly recommended
Fantastic experience: As someone who has always had a dentist phobia, I have to say Dr Lily and staff were absolutely wonderful. Friendly and professional. I highly recommend My Family Dental at Emerald.
Fantastic experience: Dr Lily has been fantastic! Really clear in her explanations about what needs to be done and why, and then really gentle and caring. All the staff have been very helpful and friendly.
Fantastic experience: I live 3 hours from the closest Dentist and only have weekends off. My Family Dental in Emerald were able to fit me in on my next day off. The Dentist was very friendly, professional and fixed my tooth with care and efficiency. I will return and fully recommend.
Fantastic experience: Very professional reasonably priced,very friendly service. Thanks heaps. Cheers
Fantastic experience: Always excellent Highly recommend Dr. Lily
Fantastic experience: Always Excellent highly recommend Dr. Lily and the team
Fantastic experience: Great communication every step of the way making sure I understood what was happening and why. I felt completely comfortable and confident in her skills. Such a pleasure to see.
Fantastic experience: Fast and easy.absolutely lovely staff. Was so happy with how it all went
Fantastic experience: Awesome dentist. So kind and understanding
Fantastic experience: Great service and friendly staff
Fantastic experience: Very friendly and nice
Positive experience: I couldn't find fault with the staff at all. My fear of dentists has not gone away and never will but the staff at this facility handled a 56yo crying during a procedure with great care and empathy. I felt giving a 5 star review would indicate a love of dentistry and dental procedures. Never! I will return and that is 5 star review enough.
Fantastic experience: Amazing supportive, clear, constant communication!
Fantastic experience: So happy with your service Thank you
Fantastic experience: I would very happily recommend My Family Dental as I’ve had regular visits there. I’ve never had to wait long for an appointment & they are punctual for your appointment. I like that I receive a text to remind me of my appointment too. Dr Nay removed my wisdom tooth while I sat in the chair and he was so gentle… I couldn’t believe it was out! They explain their procedures & always check on how you are going throughout the procedure. Thanks Dr Nay & Dr Lily
Positive experience: Yes all good prompt service plenty of information friendly service and done the job properly
Fantastic experience: Dr Lily has been looking after my teeth for a few years now and I am always impressed by the high level of friendly, professional and pain free care i receive .
Fantastic experience: Best dental in emerald
Fantastic experience: Best Dentist I have been to in a long time. Dr Lily is great at her job. Like most people I’m not a huge fan of going to the dentist but she put you right at ease and does a great job with no pain. Would definitely recommend this dent as l practice to anyone. Always friendly and helpful
Fantastic experience: Super happy with my results. Painful wisdom tooth removed efficiently and pain free. Thank you!
Fantastic experience: Dr Nay was fantastic, he was thorough and explained my dental problem in detail. Highly recommend this practice.
Fantastic experience: As always Dr Nay and his team did there magic. I was happy confident and smiling when I left ,❣️
Fantastic experience: My family dental staff are friendly, the atmosphere is very inviting and calm. My procedure was exactly what I wanted. Dr Lily was thorough and helpful. I highly recommend going here
Fantastic experience: Dr Lily was great and the staff was great too thanks to all
Fantastic experience: Very welcoming and caring with myself and the kids. Awesome work and saved my smile.
Fantastic experience: Good, trustworthy dentist, definitely going back!
Fantastic experience: Very friendly and caring explains things in simple terms so I can understand
Fantastic experience: I have to say this is the best dental in Emerald. I was in so much pain and went there to fix my tooth. Those lovely ladies in there help me a lot to find a proper solution for me.Even they don't have doctors at there place one lovely lady took responsibility to call all over other places and arrange a appointment for me asap. Really appreciate their concern and highly recommend. If you want a quick relief on dental problems MY FAMILY DENTAL EMERALD is the place.
Fantastic experience: I went to Dr Nay to have my wisdom teeth removed. He sat and spoke to me about my options beforehand & when it was time to proceed, he was so gentle I was surprised every time he told me a tooth had been successfully removed. I especially appreciated the constant communication throughout the process. Their level of care is phenomenal. 1000% worth the 8 hour return drive from Longreach & I will be back for future checkups!
Fantastic experience: Very calming staff
Fantastic experience: They were all wonderful! My daughter had a tricky tooth that needed to be pulled out and she was scared. The whole team were so caring, patient and gentle with her and did things at her pace. Incredible team!
Fantastic experience: Great dentist, fit me in at the last minute. Great work with friendly staff. Thanks
Fantastic experience: My son (4yrs)had to have a tooth pulled out and couldn’t give these guys a better review made sure he was settled at all times and explained everything definitely made it a great experience for my son thank you!
Fantastic experience: Emma was a lovely and welcoming girl, she’s doing a good job!
Fantastic experience: Great staff and a perfect environment to take your children that might be worried about dentists. Super helpful staff and friendly. Would wholeheartedly recommend this place to anyone.
Fantastic experience: Good experience very friendly people
Fantastic experience: Lilly has restored my faith in Dentists!!!! From her warm friendly greeting, professional treatment and advice she was a Gem.
Fantastic experience: Can’t recommend My Family Dental Emerald enough. The staff there are so friendly and professional. 5 Star service
Fantastic experience: Dr Lily is without doubt the best dentist i have been to. She is patient and was very understanding of my fears of having to be there. Thank you.
Fantastic experience: Dr.Lily is awesome. Very friendly and makes you feel relaxed and at ease. Highly recommend
Fantastic experience: I couldn't have been happier with my experience. I called for an appointment to repair a damaged tooth and was seen the next day. I was treated with a high degree of professionalism by all the people I met. My treatment was quick and stress free with a good outcome. I was made to feel welcome and comfortable. I highly recommend this practice.
Fantastic experience: Excellent service
Fantastic experience: I loved the way I was greeted and comforted assuring pain free treatment. And it was delivered. Thankyou Doc. You are Amazing God bless you
Fantastic experience: Good place,had a pleasant experience, trust worthy doctor.
Fantastic experience: Very good way of treatment done.
Fantastic experience: I had a great experience. Thanks My family dental.
Fantastic experience: I had the best experience I've ever had at a dentist office. The staff was courteous and friendly. The dentist was willing to sit with me and talk and answer questions about my options to dental treatments
Fantastic experience: Dentist and staff are very sweet, professional & welcoming. They answered all my questions in great detail and clarity. My experience was optimal. I will definitely recommend it to friends and family. :)
Fantastic experience: Friendly and took good care of me
Fantastic experience: Very friendly and kind dentist . Highly recommended
Fantastic experience: Best dentist ever. The team was very friendly & the dentist was very gentle and caring. Highly recommend
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