Bupa Dental Brisbane
Information about Bupa Dental Brisbane
4000, Brisbane
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-18h
- wednesday: 8h-17h
- thursday: 8h-19h
- friday: 8h-17h
- saturday: (closed)
Oral health is crucial for your overall well-being. That’s why the team at Bupa Dental in Brisbane is committed to helping you protect and strengthen your smile.
Our dental health professionals offer a wide range of oral health services for you and your family, all in a friendly and modern facility.
Your appointment will start with a comprehensive assessment of your oral health. We’ll also discuss any priorities or concerns you may have. We’ll then prepare a thorough plan, taking into account immediate needs as well as preventative measures.
Our caring dental team will spend time discussing your plan with you in detail, making sure you’re aware of all the available options and can make informed choices throughout the process.
Our comment from Top Dentistas about Bupa Dental Brisbane:
Bupa Dental Brisbane offers an exceptional dental care experience, as highlighted by numerous positive reviews from satisfied customers. Many clients commend the professionalism and gentle approach of the dentists, including Dr. Shanaya Senanayake and Dr. Yu-Yu Chien, who ensure every step of the treatment is clearly explained and executed with care. Additionally, the support staff, including hygienist Deepa Singh, is praised for their friendly demeanor and thoroughness during cleaning procedures.
Key highlights include:
- High level of care: Patients consistently mention feeling at ease and well cared for during their visits.
- Professional staff: The team is recognized for being informative, kind, and attentive to the needs of patients.
- Thorough services: Many clients have reported positive outcomes from treatments and cleaning, often noting significant improvements in their dental health.
Overall, Bupa Dental Brisbane is highly recommended for anyone seeking quality dental care with a friendly and supportive atmosphere.
Services and Treatments
Bupa Dental Brisbane: Reviews
Fantastic experience: Best dental experience ever! Dr Shanaya was gentle, thorough, and incredibly professional, explaining each step along the way. I felt completely at ease and confident in her care. Fantastic experience - highly recommend!
Fantastic experience: Strongly recommend Dr.Yu-Yu. He’s the most professional dentist I have ever seen. He’s very patient with senior patients. Always look after us like his own parents. His assistant Irma is very kind and supportive. They work together like a perfect team. Dr. Yuyu has looked after my daughter since COVID. Even my daughter said both of them are excellent.
Fantastic experience: Very impressed with Dewi Naibaho. She’s extremely professional, knowledgeable and informative. Is always very personable and friendly and makes the process seamless. Strongly recommend.
Fantastic experience: Dentist Sudeep and the entire team provided an exceptional service over my last two visits. Highly recommended.
Fantastic experience: My entire family have been with Dr. Yu-Yu Chien and Irma for years. Irma is very patient and thoughtful. She looks after my parents like her family. Irma treats us very gently. She always provides 5-star service for me and my family. Dr. Yu-yu has an eye on detail. He removed all of my wisdom teeth without pain. I couldn’t even feel the pain on the next day. He does excellent work on my parents’ teeth too. They’re perfect working mates. I strongly recommend them.
Negative experience: I am very disappointed with the treatment I received from Adam Alford at Bupa Dental Brisbane. Since my braces treatment ended last year, the permanent retainers on both my top and bottom teeth have detached due to a misaligned bite. This is in spite of years of treatment: first invisalign, then metal braces, then invisalign again. The treatment itself was punctuated by mistake after mistake by Adam Alford. He would ‘forget’ to reuse existing attachments when he submitted new invisalign scans and have to file off existing attachments and add new ones. One of my lower front teeth descended too far and he ‘fixed’ it by filing my bottom row of teeth unevenly. These are just a few examples. Do yourself a favour and stay away from Bupa Dental Brisbane, and particularly Adam Alford.
Hi Patrick.
Thank you for taking the time to share your feedback about your experience with our Brisbane Bupa Dental clinic. Please be assured that your feedback has been passed on to the Bupa Dental team.
If there’s anything you’d like to discuss further or if we can assist any way, please don’t hesitate to send an email to [email protected]
Healthy regards,
Amy
Fantastic experience: Who is the best dentist? — It's Dr. Sabrina Akl~! LOL
Fantastic experience: I had a positive experience here. The whole team was professional, caring and friendly. Highly recommend Dr. Shanaya Senanayake, she was great at explaining things, kind and made the process very pleasant.
Positive experience: 5 stars to Hygienist Deepa – Her cleaning is the best I’ve ever had! Even with my braces on, my teeth were spotless after the session. It truly felt like every penny was well spent! Highly recommend her if you have braces and want a 100% satisfying clean. 4 stars to the clinic overall – The clinic looks quite old and isn’t very inviting. There’s also a noticeable odor. It would really benefit from an update to create a more welcoming and comfortable environment for patients—especially given the premium members are paying. Improving the space would definitely enhance the overall customer experience.
Fantastic experience: Have been coming to this clinic for several years. Deepa has been so kind, gentle and very thorough in helping to explain how to better care for my oral hygiene at home. Christina also has been an amazing dentist, very pragmatic and always with a warm welcome. Would strongly recommend.
Fantastic experience: Great experience at Bupa Dental. Deepa Singh was professional and friendly during my cleaning. Highly recommend her for dental hygiene care.
Fantastic experience: I have been really happy with Bupa Dental Brisbane. I have been in for two checkup and cleans. The service has been thorough and friendly. The hygienist on my most recent visit was particularly friendly and clearly cares about her patients - thank you Deepa.
Fantastic experience: I had a checkup and cleaning yesterday, and my stain looked so much better—almost completely gone! My previous dentist had even suggested replacing a filling because of the stain I had, but it turns out I didn’t need it at all. My teeth look so much better now, and without any extra cost. Huge thanks to Deepa, my hygienist—she did a great job! She’s super friendly and caring.
Fantastic experience: Dewi from Bupa dental Adelaide st was just amazing.
Fantastic experience: I recently had a dental hygiene appointment at Bupa, and I couldn’t be more pleased with the experience. From the moment I arrived, the staff were friendly and professional. Deepa Singh of Bupa Dental Brisbane was exceptional—thorough, gentle, and clearly very knowledgeable.She took the time to explain everything she was doing and offered helpful advice on maintaining my oral health at home.
Fantastic experience: Really great experience as a new patient to Bupa Dental. Reception staff was friendly and helpful, Dr Oliver Ceranic and Sophie was engaging, informative and professional. Glad I booked an appointment in.
Fantastic experience: Highly recommend - Dr Lee is great!! I’ve been going to Bupa Dental Brisbane City for a few years and Dr Lee has always been amazing. She’s friendly, calm and gets the job done! I wont be attending this practice in future due to moving overseas, and I never thought I’d say I’d miss my dentist… but in this case, I will! Thanks Dr Lee and Bupa Dental!!
Fantastic experience: Great practice. Lovely team both at the front and in the back. Deepa cleaned my teeth and was passionate about my dental health. Dr Navin recommended Invisalign and it's the best thing I've ever done for my smile.
Fantastic experience: You just don't expect a dental visit to be so enjoyable! In addition to highly expert and professional care and treatment Dr Yu Yu and Irma make me smile from ear to ear...well they would if my mouth wasn't stretched wide for my checkup. Thank you both, dental appointments are something to look forward to with you two.
Fantastic experience: I had an amazing experience with Deepa Singh as much hygienist. Her level of attention, and care is fenomenal,she explained all my enquiries in a very friendly and didactic way. I strongly recommend.
Positive experience: I was with Deepa Singh, super recommend!! Great treatment and does a really good!
Fantastic experience: Great service!!
Fantastic experience: Just had my hygienist appointment with Deepa Singh at Bupa Dental Brisbane. Thanks Deepa. 5 Stars all the way. My teeth look great. Like new. Thanks Graham.
Fantastic experience: Highly recommend! We had a great experience at this dental surgery. The customer service was fantastic from start to finish. Dr Olivier was warm, professional, and took the time to explain everything clearly. He made my teen son feel comfortable, and I left feeling confident about the treatment plan and next steps. Really appreciated the care and attention we received, thank you!
Fantastic experience: That is a wonderful experience today. Dr Deepa Singh is very nice and helpful to clean my teeth. She did great today. Very recommend!
Fantastic experience: Deepa has been so incredibly helpful, kind and patient in her care during my visits to this clinic. Would highly recommend, she is a gem. I've had multiple cleanings and treatments, and she has made each as bearable as possible. 100% recommend
Fantastic experience: great service with friendly staff
Fantastic experience: Dr Murray is hands down the best dentist around. I had 5 fillings in one sitting this morning and barely felt a thing. All other staff were amazingly friendly and helpful. Couldn't recommend this practise enough.
Negative experience: I booked a clean recently with bupa dental as it’s no out of pocket for members . I had been before and saw another dentist - and he was fantastic - he wasn’t available on the day I was free .i have a phobia of dentists and I always mention this on arrival . The dentist (female) was really rough when she was cleaning - the machine she was using was uncomfortable enough but then she was hacking away at my teeth with the scraper really forcefully. I had to stop her before doing the final scraping of the back of my front teeth as it was too much. When we were done she unceremoniously dropped me back at reception so I think she was irritated at my nervousness (I do have really sensitive teeth so it’s very uncomfortable anyway) and she walked away without saying anything . That night it felt like my teeth had shifted as my bite felt different somehow . Then .. 2 days later .. my only crown fell out. Coincidence ??? I don’t think so . So now I’ve had to get that whole tooth removed and will have to replace it with costly implant. I have to say that was one of the worst dental experiences I’ve had - and it’s cost me thousands as a result .
Hi Dawn,
We appreciate you taking the time to share your feedback about your experience at our Brisbane Bupa Dental clinic. Please be assured that we’ve passed your concerns on to the team so that they can be addressed.
If you’d like to escalate this matter or discuss any of this further, please feel free to send us a private message on Facebook ( https://ms.spr.ly/BupaAustraliaPM ) with the details of your visit as well as your best contact number, and we’ll happily lend a hand there. We’re also available on X/Twitter and Instagram as @BupaAustralia if you don’t use Facebook. Alternatively, you’re welcome to email our Bupa Dental Practice Standards team about this via [email protected]
Healthy regards,
Isabella
Fantastic experience: Deepa and Oliver were helpful and informative and made my experience pleasant
Fantastic experience: I had a fantastic experience with Deepa Singh at Bupa dental for Zoom whitening. Deepa was so lovely, kept me informed through the process and made me feel comfortable during the procedure. She went above and beyond and I was so happy with the result!
Negative experience: Dear Bupa Dental Team, I wanted to share some feedback about my experience at your clinic. While I truly appreciate the professionalism and care of the dentist, I have unfortunately had repeated unpleasant experiences with the reception staff. Each time I visit, I feel that I am met with an unfriendly attitude, which makes me uncomfortable. The reception staff changed her facial expression and tone of voice when speaking with me. Today was no exception, and I left feeling quite upset. Now I am gonna cry . This has made me afraid of my future visits. I wanted to bring this to your attention in the hope that my concerns can be addressed. Thank you for taking the time to read my message, and I appreciate your consideration.
Hi there,
We appreciate you taking the time to share your feedback about your experience at our Brisbane Bupa Dental clinic. Please be assured that we’ve passed your concerns on to the team so that they can be addressed.
If you’d like to escalate this matter or discuss any of this further, please feel free to send us a private message on Facebook ( https://ms.spr.ly/BupaAustraliaPM ) with the details of your visit as well as your best contact number, and we’ll happily lend a hand there. We’re also available on X/Twitter and Instagram as @BupaAustralia if you don’t use Facebook. Alternatively, you’re welcome to email our Bupa Dental Practice Standards team about this via [email protected]
Healthy regards,
Isabella
Fantastic experience: My hygienist Deepa is amazing! Very thorough and super friendly!
Fantastic experience: Today I had a wonderful experience of having Dewi as my dental hygienist and Oliver as my dentist. Dewi was amazing and she did a wonderful job and she was just an all-around amazing person. Oliver came in to check everything and explained my x-rays really gave me a couple tips and tricks but all in all it was a perfect experience! Thank you guys so much, awesome!
Fantastic experience: Love my new front tooth Dr Sabina ! Top job see you Thursday week Thank you again
Fantastic experience: I am so happy today, got my first checkup after 5 years, since the last time was horrible experience with a dentist. But today, everything turned out fine and i was taken care of properly by Mrs Dewy and doctor Oliver Ceranic. I would like to send a big thank to you for listening to my tooth issue and developing a solution to help cure it. Also thanks to Mrs Ashlin, medical receptionist for assissting me in making appointment with a great doctor and actually show me how to utilise as much as benefits i can get from my insurance. Sincerely, Phung Khanh Khue.
Fantastic experience: Christina Lee is the best dentist. She is gentle and careful.Thank you.
Negative experience: This review is just for the front desk staff. Very poor customer service. On the phone and in person. Have been going to this clinic for years and still haven't found a good one.
Hi Maria,
We appreciate you taking the time to share your feedback about your experience at our Brisbane Bupa Dental clinic. Please be assured that we’ve passed your concerns on to the team so that they can be addressed.
If you’d like to escalate this matter or discuss any of this further, please feel free to send us a private message on Facebook ( https://ms.spr.ly/BupaAustraliaPM ) with the details of your visit as well as your best contact number, and we’ll happily lend a hand there. We’re also available on X/Twitter and Instagram as @BupaAustralia if you don’t use Facebook. Alternatively, you’re welcome to email our Bupa Dental Practice Standards team about this via [email protected]
Healthy regards,
Isabella
Fantastic experience: Dr. Yu-Yu Chien is a very attentive dentist, and the assistant is also incredibly caring. Highly recommended .
Fantastic experience: I want to express my appreciation to Dr. Sabrina. I had some filling work done by her, and the process was completely painless. She was very careful and patient throughout, and I truly appreciated her professionalism. She was amazing.
Fantastic experience: I had a truly beautiful and great experience with Dr. Yu Yu Chen and his assistant. Both are wonderful, charismatic individuals with genuine empathy for their patients. As someone who's always been anxious about dental visits, this experience was a refreshing exception. Everything was fantastic! I wholeheartedly recommend Bupa Dental CBD, particularly this amazing duo.
Fantastic experience: I’ve been a patient of Dr Yu Yu Chein’s for many years now and honestly he is the best dentist I have ever had. He has an excellent bedside manner, is super friendly and very gentle with his dental work. I previously had been very nervous about visiting the dentist but now I look forward to it.
Fantastic experience: I recently took my mother to Dr. Oliver Ceranic for a check-up, cleaning, and filling, and we had an excellent experience! The reception staff was friendly from the moment when we walked in. Dr. Oliver took the time to explain everything clearly with photos and screen and addressed all of our concerns with patience. The cleaning was thorough, and my mother left feeling refreshed and happy with her smile. The filling procedure was quick and painless, my mother was especially grateful with the colour of the filling because she cannot tell the difference between her original tooth and the filling. The fillings look perfectly match her own teeth. We truly appreciated the professionalism and care by Dr. Oliver. Highly recommend Dr. Oliver Ceranic for anyone looking for top-notch dental care!
Fantastic experience: Excellent Practice from Bupa Dental, friendly Dr and staff. Special thank you to Dr Adam A, I had a few implants done and very happy with the results. He's patient and caring. Definitely recommend it for all dental requirements. Looking forward for my next appointment ⭐️⭐️⭐️⭐️⭐️
Fantastic experience: Deepa Singh from BUPA Dental, Brisbane, was kind, knowledgeable and thorough.
Fantastic experience: Dr Navin Micheal was fantastic, friendly and delivers great dental service. Definitely would recommend him anyday
Fantastic experience: Dr Oliver and Hygienist Deui are amazing! Deui has helped me drastically improve my gum health, and Dr Ollie put an absolutely fantastic crown on my tooth! I’m so happy with it. I will be going back to get my other crown fixed by him, and continue to see Deui as my hygienist. Both are such lovely people, and I am so happy with the results. They make coming to the dentist a much more enjoyable experience. Thank you so much Deui and Ollie!!
Fantastic experience: Had a really good time with the actual dentist himself, who was extremely kind and patient with me, even when I was anxious and nervous about what was going on. However, the absolute standouts were Piper and Dakota at the front desk, who were not only patient and kind enough to wait whilst I was having issues pulling up my insurance, but provided me with one on one assistance in helping me get the details. It was really touching, and was super impressive. Genuinely can’t thank the staff here enough!
Fantastic experience: Deepak Singh did an outstanding job with my dental cleaning. She was incredibly thorough and paid attention to every detail, leaving my teeth feeling spotless. It’s clear that she takes pride in her work, and the results show it. I highly recommend her to anyone looking for a reliable and meticulous dental hygienist.
Fantastic experience: Fantastic! First time in Bupa Dental Adelaide Street and Dr Adam and the team were amazing. Very good cleaning and service. I am happy! Thank you all! ⭐️⭐️⭐️⭐️⭐️
Fantastic experience: Dr Navin is highly skilled and patient. He’s very into details and I couldn’t be happier with the result! I will definitely continue to see him as long as I’m still in Brisbane. I highly recommend him to everyone, you won’t go wrong!
Fantastic experience: The hygienist was caring and has great customer service. I was so scare of the pain but she was great and walk me through the procedure to keep me at ease. I didn't even feel the needle when she injected the aesthetic into my gum. Thank you Deepa Singh.
Fantastic experience: I had the pleasure of experiencing an exceptional teeth cleaning at Bupa Dental, 27 Adelaide Street, Brisbane, with Hygienist Deepa Singh. The results were truly unmatched compared to any previous dentists or hygienists I've visited. Deepa's thoroughness left my teeth feeling brand new—completely free of stains and plaque. I can't recommend her enough; she's a straight-up 10/10 for teeth cleaning.
Fantastic experience: Dr Adam Attenborough detail and dental work is the best you will find. Highly recommended his practice.
Fantastic experience: Adsion's tooth extraction skills are truly impressive. The procedure was over and stitches were in before I even realized it. The post-operative advice was also very effective, such as the recommendation to sleep with my head elevated on a pillow, which helped me recover faster than the last time I had a wisdom tooth removed.
Fantastic experience: Deepa is a great hygienist, definitely recommend
Fantastic experience: If you value customer service.... this is the place for you. I have been a customer of this dentist for years. Plenty of availability, super helpful staff, and you don't need to be a BUPA member.
Fantastic experience: I had very good experience with Dr Christina Lee and her assistant; Eliot. Thank you ☺️
Fantastic experience: Two fillings and both times a great experience. I recommend Dr Yu-Yu Chien.
Fantastic experience: Amazing practice, waiting room is clean and modern. Receptionists are extremely warm and friendly. Oliver and his assistant gave me a thorough cleaning and explained exactly what they were doing. 10/10
Fantastic experience: Hii. To whom who are wondering if you should try this dental practice. I recommend! I have seen Dr Christina Lee for a few years and she’s been great! Due to her having time off, I saw Dr Pramodh Nayagam more recently for my check up! He was so considerate and caring and even had the receptionist give me a check up call to ensure I was happy with everything. however sadly due to a freak accident and unrelated to the previous work I sadly chipped my FRONT tooth, so I was back way too soon and with a last minute appointment I went to see someone different again…Dr Matías Quitral. I’m so shocked with the experience. Everyone who works here are genuinely friendly and lovely people! They all give great service! I actually welled up and shed happy tears looking in the tiny mirror to see what my new front tooth looked like. I was terrified and i honestly couldn’t tell which one just got patched up!!!!. I didn’t think it was possible to do such a good job! Let alone for the last minute appointment and price. I’m so so so happy and I’m genuinely looking forward to my next visit with either three of these super drs! (I do hope though it will only be for a check up in 6 months) thanks to the whole team though. You’ve really made going to the dentist an enjoyable experience and I never ever thought I’d think that, let alone write a review about it!
Fantastic experience: Honestly the best dentist I have ever been to. I was nervous, 13 hours from home and in pain. I felt reassured, heard and supported, and best of all no pain after my filling. Is 13 hours too far to travel back? Maybe not give how incredible the dentists, assistants and reception were! Thank you so much.
Fantastic experience: I’ve been with Bupa Dental City for around five years now and have always received excellent service from all professionals. Special thanks to the hygienist Deepa Singh, that helped me to improve a lot my gum health.
Fantastic experience: Deepa Singh and Dr Pramodh are the best duo I've ever experienced. Typically I'm afraid of dental appointments, but they talk me through any procedure and maintain calm and warm demeanour throughout my checkups. Super helpful advice too... my dental hygiene is a lot better thanks to them.
Fantastic experience: Seen Dr Navin, nice fella and treated me well, gave me the cold hard facts about what was wrong and how to handle it, killer playlist on while getting worked on. Definitely recommend this shop for all your dental requirements, receptionists were lovely and Dental assistant Daniel? Is a top bloke also.
Fantastic experience: I’ve been going here for years. Lovely staff all round. Very friendly and great at what they do.
Fantastic experience: I had a crown done by Dr Yu-Yu and her beautiful nurse Irma they both were very professional, efficient and caring, I highly recommend them and the team at Bupa for your Dental treatment thank you guys!
Fantastic experience: Visited this practice for an annual clean, and Dr. Oliver Ceranic was so kind, professional, and a nice person! Made a sometimes anxious appointment into a quick, easy, and stress free time. Really impressed, and will continue to rebook with Dr. Ceranic. Reception staff are also very professional and personable!
Fantastic experience: Dr Oliver and his assistant Kiefer did a great job at making my teeth shine and sparkle like never before! Very gentle clean on my front sensitive teeth! He even used this brand new air blaster to make it the most high-tech clean! Will definitely be back to see him again!
Positive experience: Had a wonderful experience on my recent visit for a general check up with Dr Yu You Chien and his assistant. Both were genuine and kind. I've previously experienced some rougher cleanings at other dentist's but Dr Chien was very gentle and did not excessively clean around my gums and retainer. I will definitely be booking my next appointment with Dr Chien. Only lost a point for a previous appointment with another dentist where I had to pay $300 upfront for a filling and x-ray even with private health insurance - you'd think they'd provide more benefits for BUPA customers at a BUPA clinic.
Thanks for your kind words, Rebekah!
We appreciate you taking the time to let us know about your experience, and rest assured this has been passed on to the team in our Brisbane City practice. That said, we'd recommend you raise the concerns around the fees you were charged with the practice directly, specifically by speaking with the practice manager.
Alternatively, you're welcome to send us a private message on Facebook (https://ms.spr.ly/BupaAustraliaPM) with the details, along with your full name, date of birth, Bupa membership number and best contact number if you'd like to be contacted, and we'll go from there. If you don't use Facebook, you're welcome to reach out to us with these details by sending a direct message to the official @BupaAustralia account on either Twitter or Instagram, or by emailing the Bupa Dental Practice Standards team at [email protected] instead.
Healthy regards,
Sam
Fantastic experience: I cannot say more what than gold star treatment, customer service, and kindness. Dr Christine Lee is just the coolest, loveliest and best operator and the reception staff are fantastic. I literally drive 7 hours from NSW just to come to what was my previous dentists when I lived in Brisbane because they are so terrific and sweet and so generous in their understanding. They are like a family owned, country style practice, but they are part of BUPA and are in the dead centre of the city. So it blows my mind as a country person, that they are like this. Can't say more than thank you so much and, something no one ever hears or says; it is actually a pleasure to go to the dentist at BUPA Adelaide St, Brisbane, Nikki V
Fantastic experience: Visited Bupa for a check up and clean today. Dr Christina Lee was professional and approachable. Recommended.
Fantastic experience: Bupa Dental Brisbane is a superb Dental clinic and Dr.Pramodh Nayagam is a fantastic Dentist. He with the Bupa team makes their patient feel relaxed and calmed as they work on your dental health. I don’t dread going to my dental appointments as much I used to earlier cause I know my dentist will make my experience as painless as they humanly can :)
Fantastic experience: I've done my treatments for the first time in Australia. I'm glad I chose this clinic. Everyone's kind and friendly. I appreciate a lot specially Dr Oliver, he's very thoughtful and efficient. I'd definitely come back here for checking on my teeth.
Fantastic experience: Fantastic experience with Dr Ollie. He was quick, efficient and had wonderful communication throughout my treatment.
Fantastic experience: I love a dentist who is willing to do a filling with no pain relief. Needles are unnecessary when you are a good, careful dentist.
Fantastic experience: Couldn’t be happier or more impressed! Doctor Navin is highly skilled and knowledgeable. The most painless and worry free dental experience I’ve ever had. The dental assistants are also excellent and reception staff really show initiative and problem solving prowess. Looking forward to my next visit. Thank you!
Fantastic experience: My Dentist Navin provided excellent care while also providing a good explanation with recommendation fir my issues. I would recommend Navin
Fantastic experience: I have been receiving consistent quality service from this surgery and its dentists since moving into the inner city three years ago. I am especially appreciative of the care and skill provided by Dr Adam Alford, being the dentist I have seen the most at this location. The front desk staff are polite and friendly, too. 5 stars.
Negative experience: The only part of the dentist that was good was the receptionist. The dentist Dr adam alford was incredibly rude. I wanted help with my wisdom teeth but he didnt help at all. He never listened when i told him it hurt and that previous dentists told me to get them moved. Im never going back here. So thanks for the waste of time and money.
Good morning, Kyla.
It’s concerning to read that this has happened, as we always aim to provide a comfortable and positive experience in our clinics. I’ve shared your feedback with the team to ensure this is taken on board, though I’d recommend speaking with the practice manager about this if you haven’t already.
You’re also welcome to send us a private message on Facebook (http://ms.spr.ly/BupaAustraliaPM) if there’s anything further you’d like to mention about your visit or add to your review, and we’ll make sure this is passed on to the right people.
Healthy regards,
Amelia
Negative experience: Regarding the professional conduct of Mr. Adam Alford of Bupa Dental Adelaide St Brisbane. I went into this practice with the intention of having a graft procedure carried out on two back molar teeth on the left and right side. On examination Mr. Alford informed me a front tooth would have to be removed also, and the whole procedure would cost $14000. Now this particular front tooth had recently been X- rayed twice with no found present. I informed Mr. Alford of this fact, and to just concentrate on the teeth where infection had been demonstrated on X- ray. I assumed that any competent professional dentist would immediately carry out an X-ray procedure on any operation performed on the human body, however Mr. Alford apparently believes he is Superman with X-Ray vision and he does not any need X -ray confirmation. Subsequently two teeth were extracted from the upper left side. One of these teeth did not need to be extracted according to my regular, highly concerned dentist, who showed me the X-ray print out she had taken, and who apologized profusely for ever having recommended Bupa Dental; indeed; I could show this X-ray to a dozen dentists and they would arrive at the same conclusion. Now I have the greatest difficulty in eating and swallowing food which leaves me in discomfort and tears. If you value your health and wealth do not go to Bupa Dental. You have been warned, please do not end up like me!!!
Hi Chris,
After reading through your review and the issues you've faced in our Adelaide Street clinic, I can certainly understand just how disappointing and frustrating your recent visit has left you feeling as this is absolutely not the kind of experience we want to provide.
Please rest assured that your feedback has been passed on to our Bupa Dental Practice Standards team so it can be shared with the relevant Practice Manager, and further action can be taken. If there's anything else you'd like to share about this, or any other details we should know about, I'd encourage you to send me a private message on Facebook here: http://ms.spr.ly/BupaAustraliaPM.
If you don't use Facebook, you can reach out to us through a direct message to either our official Twitter or Instagram pages, which can be found by searching @bupaaustralia. Please be sure to verify your full name and contact number in your private/direct message, and we'll go from there.
Here if you need,
Sam
Negative experience: The worst service ever. The dentists are very rude and also the service is really poor. They are always rescheduling appointments. I had to wait 6 months to remove a wisdom tooth and for a teeth cleaning 3 months due to rescheduling. TAKE YOUR WORK SERIOUSLY. I am paying for a service, not asking It for free.
Good morning, Luisa.
We understand that rescheduled appointments can be frustrating, though it's concerning to hear this has been your experience. I've shared your feedback with our Bupa Dental Practice Standards team so this can be looked into further.
If you'd like to share more about what's happened, feel free to send me a private message on Facebook here: http://ms.spr.ly/BupaAustraliaPM. Be sure to include your full name and contact number, and I'll forward this to the team for them to reach out to you.
Here if you need,
Sam
Negative experience: Dr. Murray How-Kee did not perform the work correctly. Not recommended.
Hello there,
This is troubling to read, as it doesn’t sound like the kind of experience we want for our customers. If you haven’t already done so, I’d recommend speaking to the practice manager at Bupa Dental Brisbane to discuss your concerns, and I’ll also be passing your words on to them so that they can be taken on board.
If you’d like to share more details of what’s happened with your treatment, you’re welcome to send a private message (http://ms.spr.ly/BupaAustraliaPM) over Facebook with your full name, date of birth and membership number, and I’ll make sure they’re forwarded on as well.
Here to help,
Dale
Negative experience: Super terrible customer service - receptionist was on her phone and taking pictures of peoples 'private' medical insurance details on her personal phone. The dentists were lovely, but DO NOT go here! The staff other than the dentists themselves have rude manners, and not helpful at all. Not worth for the public at all. Apparently they need an 'app' or 'card' but cannot look up a simple number. I would highly recommend MEDICARE services and espeically PSYCHOLOGICAL HELP after speaking to the receptionist after going here. Waste of time and money. Cannot answer basic questions because of their incompetence.
Good morning, Dhanoosha.
It’s very concerning to hear about your experience with the team at Bupa Dental Brisbane, as the privacy of our customers is something that we take very seriously, and I’ve made sure to pass on your review to the appropriate managers to ensure this is looked into.
I’d appreciate the opportunity to understand more about what happened here, so if willing please send us a Facebook private message (http://ms.spr.ly/BupaAustraliaPM) with your details and some further background on the situation, and I’ll meet you there.
Here when you need,
Kristina
Fantastic experience: Very friendly & courteous staff and excellent service and results.
Fantastic experience: Amazing service! Dr Christina was very patient with cleaning and giving advice on how to maintain good oral hygiene and my teeth. Will definitely go back.
Fantastic experience: Ash the manager of the clinic is an Angel!
Good morning, Daniel.
Thanks for the great review, this has been forwarded over to the Brisbane team.
Cheers,
Viv
Fantastic experience: Had two shortest appointments in the morning, take no more than 1-2mins. but let me wait for 40mins to get in the first one. I wonder how the appointment systrm works. Dentists are very attentive and nice
Negative experience: I had done my tooth filling here for twice, very disappointed as the filling keep coming out. For the same tooth the filling had issues. Wasted nearly $1000 for 2 times just for the same tooth. No responsibility for issues from the dental. Now its my 3rd time the filling coming out, i will never go back there again.
Hi Sim,
I’ve made sure to pass on your valuable feedback to our Bupa Dental Brisbane team, as we’re always looking for ways to improve.
If you’ve got any further insight you’d like to pass on, feel free to send me through a private message on Facebook (http://m.me/BupaAustralia) with your details and thoughts, and I’ll take it from there.
Here to help,
Ryan
Fantastic experience: It's a great clinic. I've received great service and quality dental work. My dentist was kind and listened to my concerns, he altered my treatment to support this (lots of numbing!). Very happy with the dentist as well as BUPA itself as health insurance.
Fantastic experience: Amazing.
Fantastic experience: Friendly, attentive and supportive dental service. Makes the experience as pleasant as going to the dentist can be
Fantastic experience: Have been going to this once for last 3 years and it never disappointed. State of the art equipment and clean. Great customer service
Fantastic experience: Dr Lee is very very good. Highly recommend!
Fantastic experience: As always the service is friendly, respectful and great quality work.
Fantastic experience: The dentist yi yi chien and his assistant were both amazing both times I went for my clean ups. I had the best experience and the most thorough assessment. I will be following through with their recommendations.
Fantastic experience: Really friendly staff. I had Jennifer Turnbull as my hygienist, and she was personable and fantastic throughout the entire process.
Fantastic experience: I was very very happy with my visit to Bupa Dental Brisbane. The dentist was extremely thorough and lovely, and so was the assistant. I felt really cared for, and the dentist was genuinely concerned on covering all bases and listened to me intently while I explained my history. He also noticed some residue on my tooth from an old mini diamond I had stuck on there many years ago. He polished this off. I have been to many dentists and none of them have ever noticed or helped me with that residue (it was extremely annoying!). So really, he went above and beyond and I’m very happy to have found him and will be a regular with Bupa moving forward. Thanks so much!
Fantastic experience: Very professional service.
Fantastic experience: DR PRIMO and his team are awesome. Always friendly and makes your dental treatment comfortable. Everyone makes you feel welcome and happy to have a chat. Cheers from Bupas little minion.
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