Pinnacle Dental
401/100 Harbour Esplanade
3008, Melbourne
+61390524422

Opening hours

  • sunday: (closed)
  • monday: 9h-17:30
  • tuesday: 9h-17:30
  • wednesday: 9h-17:30
  • thursday: 9h-17:30
  • friday: 9h-17:30
  • saturday: 9h-16h

At Pinnacle Dental, we want to help all of our patients in Docklands and Melbourne create and maintain the healthiest smile possible. Our emphasis is on prevention, so we always offer tips on how to maintain a healthy mouth, free of gum disease and tooth decay. We know that visiting the dentist can cause anxiety, and we go the extra mile to ensure an stress-free experience and your complete comfort while you’re with us.

Our comment from Top Dentistas about Pinnacle Dental:

Pinnacle Dental in Docklands has earned a stellar reputation for its outstanding patient care and commitment to comfort. The clinic is widely praised for its welcoming atmosphere, with many patients noting the friendly and approachable staff. Exemplary service is a hallmark of this dental practice, where the entire team, from reception to dentists, demonstrates remarkable professionalism and compassion.

Key Highlights:

  • Exceptional Team: The dentists, including Dr. Wessam Atteya and Dr. Sunbul Rafik, have received accolades for their gentle approach, meticulous care, and clear communication throughout treatments.
  • Comprehensive Care: Patients appreciate the thorough explanations provided for procedures, ensuring they feel informed and at ease. This attention to detail helps to alleviate dental anxiety.
  • Quick and Painless Procedures: Many reviews highlight the swift and painless experience during treatments, particularly wisdom tooth extractions, which are completed with skill and efficiency.
  • Family-Friendly Atmosphere: Pinnacle Dental is noted for being very accommodating, especially for those with children, creating an environment that makes dental visits less intimidating.
  • Modern Facilities: The clinic features state-of-the-art technology and amenities that enhance the overall patient experience, contributing to a clean and inviting space.

Overall, Pinnacle Dental is highly recommended for anyone seeking quality dental care paired with kind, compassionate service. Patients leave feeling satisfied and eager to return, confident in the exceptional care they receive.

Services and Treatments

Dental Cleaning
Dental Implants
Dental emergencies
Pediatric Dentists
Teeth Whitening

Pinnacle Dental: Reviews

5/5 (200 Reviews)
Vanessa 7 months ago

Fantastic experience: I had the best experience to date thanks to the team at Pinnacle Dental in Docklands. I told them from the start I had a bit of trauma through bad experiences with fillings growing up and more recently at my last appointment 2 years ago in South melbourne. They were excellent the whole way through, gentle, careful, took their time and very accommodating. Explained every step of the process of what they were doing and I've never felt so relaxed at a dentist. Thank you to the team for not rushing it and being so kind, caring and understanding. I really do appreciate it and it makes sense why you have such great reviews on Google It actually makes me look forward to my next appointment - never in my life thought i would say that about going to the dentist Thanks again

Sharifah M 7 months ago

Fantastic experience: I want to sincerely thank Dr. Sunbul for her outstanding and meticulous work. She is truly dedicated, works with honesty, and always ensures that I’m as comfortable and pain-free as possible during the treatment. Her patience and attention to detail are remarkable. I’ll definitely keep coming back to her, and I highly recommend her to anyone looking for excellent dental care!

Pinnacle Dental
Pinnacle Dental

Hi Sharifah, thank you for leaving such a lovely review for Dr Sunbul. Dr Sunbul has been able to read your kind words and she is extremely grateful. We look forward to seeing you again soon :)

Abdulelah Musili 7 months ago

Fantastic experience: Dr. Sunbul is an excellent and caring dentist. Very professional and gentle throughout the treatment. Highly recommended!

Pinnacle Dental
Pinnacle Dental

Thank you Abdulelah for taking the time to leave a review for Dr Sunbul. I will make sure she gets to read this as I know she will greatly appreciate it. We look forward to seeing you again in Pinnacle Dental.

Lauren Davidson 7 months ago

Fantastic experience: Could not recommend this place more. Everyone was so friendly and approachable and Dr Wessem answered all my questions and explained things in good detail to reassure.

Pinnacle Dental
Pinnacle Dental

Hi Lauren, thank you for taking the time to leave a review for Dr Wessam and the Pinnacle Dental team. Dr Wessam always strives to provide clear communication and compassionate care, so it is wonderful to know that came through. We truly appreciate your kind words and thank you again for choosing Pinnacle Dental.

j holloway 8 months ago

Fantastic experience: Written by Jacinta Penny: Dr. Wessam removed all four of my wisdom teeth at Smiles Solution under local anesthesia. He was highly professional, incredibly reassuring, and showed genuine empathy throughout the entire process. He’s truly a man of his craft, his skill and care were evident every step of the way. If I could give him 10 stars, I would. An outstanding experience with an exceptional practitioner.

Pinnacle Dental
Pinnacle Dental

Thank you very much Jacinta for your incredibly kind review. We truly appreciate you taking the time to share your positive experience. Dr. Wessam deeply understands the importance of providing exceptional care and precision in every aspect of treatment, as he himself had a challenging dental experience as a child. This personal insight drives his commitment to ensuring all our patients feel comfortable and well-cared for. Your feedback is greatly valued, and we look forward to seeing you again in the future.

Josh Dew 8 months ago

Fantastic experience: Exceptional service, extremely patient and considerate team. The girls at reception were very accommodating and polite. The surgery staff and dentist were extremely professional and compassionate, highly recommend for wisdom teeth removal!

Pinnacle Dental
Pinnacle Dental

Thank you Josh for taking the time to leave Pinnacle Dental such a lovely review. We all really appreciate it and I will make sure they get to read it. We know how hard extractions can be and we are delighted to have been able to make the process a little easier. We look forward to seeing you again in Pinnacle Dental :)

meena 8 months ago

Fantastic experience: Dr Atteya and his team were incredible. I had two impacted bottom wisdom teeth removed. I was quite nervous leading up to the surgery, but Dr Atteya explained everything in a clear and reassuring way, both during the initial consult and before and after the procedure. He provided constant support throughout every step. Dr Atteya is both highly knowledgeable and gentle-handed and is definitely the best dentist I’ve come across. Will be recommending him to my friends and family for any dentistry needs. Amy at reception is always so genuine and welcoming. Thank you for the excellent care! :)

Pinnacle Dental
Pinnacle Dental

Thank you Meena for taking the time to leave such a wonderful review for Dr Atteya and the team. We will make sure they get to see this and I know they will all appreciate it very much. It was a pleasure to meet you and your father during the appointments and we are so glad to hear you had a good experience and will be recommending us in the future. We look forward to seeing you again at Pinnacle Dental soon. :)

Tamam Mohammed 9 months ago

Fantastic experience: I can’t recommend this dental clinic enough! Their customer service is truly exceptional. The whole team genuinely cares about every patient. They constantly follow up and make sure you're comfortable, which made me feel like part of their family. What really changed everything for me was meeting Dr. Wissam. I had avoided dentists for six years because of deep fear. I would rather endure pain than step into a clinic. But Dr. Wissam understood exactly what I was going through as he once had the same fear himself. That made all the difference. His empathy, patience, and incredible skill helped me face my fear and complete my treatment with zero anxiety. I’m beyond grateful. He’s not just a great dentist he’s a genius. I wish the entire team continued success and all the best!

Pinnacle Dental
Pinnacle Dental

Hi Tamam, we are so happy to hear you have had an enjoyable experience at our clinic and with Dr. Wessam. It means so much to us that you have taken the time and effort to leave this beautiful review. We are always glad to help in anyway we can to make your experience as relaxing as possible. We look forward to seeing you again at Pinnacle Dental.

Miss M 9 months ago

Fantastic experience: Mark is exceptionally thorough and takes the time to explain everything clearly. He also has an incredibly gentle touch, which makes a big difference. I’m so glad he’s back!

Pinnacle Dental
Pinnacle Dental

Thank you very much for leaving such an amazing review. I will be sure inform Dr. Mark of your very kind words as they are greatly appreciated. We look forward to seeing you at your next visit to Pinnacle Dental.

Amjad 9 months ago

Fantastic experience: Dr. Charlotte is the best her hands are really light

Pinnacle Dental
Pinnacle Dental

Thank you Amjad for your lovely review for Dr Charlotte, we will make sure she gets to see this. We hope to see you again in Pinnacle Dental in the future.

Dory Samy 9 months ago

Fantastic experience: Amazing service provided by Dr. Mark and the reception team. Dr. Mark is highly meticulous and technical. He is also very knowledgeable and would not recommend you to do unnecessary fillings if he deems there's no benefit.

Pinnacle Dental
Pinnacle Dental

Thank you Dory for taking the time to leave such a lovely review for Dr Mark and the team. We are delighted you had a good experience with us and we look forward to seeing you in Pinnacle Dental again.

Githanjali Panickar 10 months ago

Fantastic experience: Lovely place to visit for all dental needs. My husband and I removed our wisdom teeth here with Dr. Wessam and we couldn’t have asked for a better experience. Thankful to the staff and doctor!

Pinnacle Dental
Pinnacle Dental

Thank you Githanjali, we are so pleased to hear you and your husband had a great experience here at Pinnacle Dental. Thank you very much for taking the time to leave this very kind review.

Shahad Sharbini 10 months ago

Fantastic experience: I can’t say enough about the fact that this is the best dental clinic i’ve ever been to, Thank to Dr. Mark and Dr. Rania i rate my experience 1000/10 and i highly recommend you to start your treatment there, they show interest and care in your case and their top priority are your concerns, i won’t forget their amazing assistants and reception staff. Thank you

Pinnacle Dental
Pinnacle Dental

Thank you very much Shahad for leaving such a kind review for our clinic. We are very pleased that you had such a good experience. I will be sure to let the team know as they will all be very grateful. We look forward to seeing you at your next visit :)

hadi ahmed 10 months ago

Fantastic experience: I had a wonderful experience at Pinnacle Dental! From the moment I called, the receptionist was incredibly welcoming and professional. What made it even more special was when she realized I’m Arabic—she immediately started speaking in Arabic, which made me feel right at home. The entire team at the reception was friendly and attentive. A big thank you to Dr Philip Suniga, Mark for accommodating me on such short notice with a last-minute appointment. The treatment was excellent and handled with great care. Highly recommend Pinnacle Dental for anyone looking for warm, professional service and quality care!

Pinnacle Dental
Pinnacle Dental

Thank you very much Hadi for the time you have taken to write this amazing review. We are so glad to have made you feel comfortable and right at home. I will let Dr. Sunbul know you have left such a kind review, she will appreciate it very much. We look forward to seeing you again at Pinnacle Dental, it was a pleasure to meet you.

Julie Paris 11 months ago

Fantastic experience: Dr Wassam Atteya is a very polite , calm and caring Dentist. He explains everything to you along the way. He is very honest and will tell you up front about the costs and what to expect. There are no hidden fees. Dr Wassam and his team are all very professional. The receptionist welcomes you with a lovely smile and keeps you updated with appointments and after care. The clinic and dentists are very hygienic.. I highly recommend Pinnacle at Docklands. You will be in very good hands.

Pinnacle Dental
Pinnacle Dental

Hi Julie, thank you so very much for your time and effort taken to write this review. It was a pleasure to have you at our clinic. I will make sure to let Dr. Wessam and the team know as they will be very happy to hear about your positive experience. We look forward to seeing you at your next appointment :)

Caroline Dirrane 11 months ago

Fantastic experience: I had the pleasure of having Dr. Wessam remove my wisdom teeth, and I can't recommend him highly enough! From start to finish, the experience was smooth and reassuring. Dr. Wessam, along with Ahmad, took the time to thoroughly explain the procedure, and made sure I felt comfortable at all times. During the surgery, Dr. Wessam was professional, gentle, and quick, ensuring that I felt no discomfort. The two dental nurses who assisted at different times also took great care of me. The recovery process was much easier than I anticipated, thanks to his excellent care and follow-up. I am so grateful for Dr. Wessam's skill and compassionate approach—he made what could have been a stressful experience as easy as possible. If you need any dental surgery, I would wholeheartedly recommend him and his team!

Pinnacle Dental
Pinnacle Dental

Thank you Caroline for taking the time and effort to leave such a lovely review for Dr. Wessam and the rest of the team here at Pinnacle Dental. It is greatly appreciated. We are glad you are so happy with your experience at our clinic. It was a pleasure to meet you, we look forward to seeing you again in the future :)

abhishek gupta 11 months ago

Fantastic experience: Well experienced doctors with new machines

Pinnacle Dental
Pinnacle Dental

Thank you very much Abhishek for your 5 star review. It is much appreciated by everyone at Pinnacle Dental.

Katie Sullman 11 months ago

Fantastic experience: Hi had been suffering with quite severe pain due to impacted wisdom teeth and Dr Wessam was able to see me quickly and gave a thorough consultation explaining all options and the method of procedures. I was booked in for the same week and had my wisdom teeth removed which was an extremely smooth procedure with no pain during! I would definitely recommend booking in with Pinnacle dental for your dental care. A big thank you to reception as-well for your kindness and understanding with needing an urgent appointment.

Pinnacle Dental
Pinnacle Dental

Thank you Katie for taking the time to leave such a lovely review. I will make sure Dr. Wessam and Clodagh get to see this as I know they will be very thankful. It was a pleasure to be able to help you. We look forward to seeing you again at Pinnacle Dental :)

Fala Paplearn 11 months ago

Fantastic experience: I had a really positive experience with Dr. Wessam Atteya at Pinnacle Dental. He was very kind, calm, and patient. Even though my English isn’t very strong, he took the time to explain everything clearly in a way I could understand. He gave me honest advice and didn’t try to sell me anything unnecessary, which I really appreciated. I felt safe, respected, and well cared for. Highly recommend him if you’re looking for a trustworthy dentist!

Pinnacle Dental
Pinnacle Dental

Thank you so much Fala for your lovely review. We appreciate the time taken. We are always happy to take care of you and we will be happy to do it again in the future.

Walid Aly 11 months ago

Fantastic experience: The BEST and I would never go anywhere else Love your work Champions Cheers. Walid

Pinnacle Dental
Pinnacle Dental

Thank you very much Walid for your 5 stars review.
We are always happy to take care of you.
Cheers

Mounir Botros 1 year ago

Fantastic experience: I visited the clinic today and was once again impressed by the exceptional care provided by Dr. Charlotte and the warm welcome from Dalia. Dr. Charlotte is highly experienced, takes great care of her patients, and ensures that every step of the process is clearly explained. Her dedication and professionalism truly make a difference. A heartfelt thank you to both Dalia and Dr. Charlotte for their outstanding service! Best regards, Mounir Botros

Pinnacle Dental
Pinnacle Dental

Thank you very much Mounir for leaving such a lovely review for Dr Charlotte and the Pinnacle Dental team. We appreciate the time and effort taken and we hope to see you again in the future.

Hussain Albattat 1 year ago

Fantastic experience: Exceptional Care and a Truly Positive Experience! From the moment I walked into Pinnacle Dental, I felt welcomed and at ease. The staff were incredibly friendly and professional, and the care I received was truly exceptional. Dr. Philip and Dr. Charlotte were both gentle, thorough, and explained everything clearly, making me feel completely comfortable throughout the entire process. I encourage everyone to experience their exceptional service firsthand. You won't be disappointed!

Pinnacle Dental
Pinnacle Dental

Thank you Hussain for taking the time to leave such a lovely review for Pinnacle Dental, Dr Charlotte and Dr. Mark. It was lovely to meet you and your family. We are glad you had such a great experience and we look forward to seeing you again soon.

Egor Tsurkov 1 year ago

Fantastic experience: Dr Sunbul Rafik is the best dentist ive been to

Pinnacle Dental
Pinnacle Dental

Thank you Egor for taking the time to leave a lovely review for Dr Rafik, I will make sure she gets to see it as I know she will really appreciate it. We look forward to seeing you again in Pinnacle Dental.

Diego Fernando Leon Laverde 1 year ago

Fantastic experience: I was truly inspired by the impressive facilities and the convenient location, complemented by warm and exceptional customer service. The communication leading up to the appointment was seamless. Doctor Charlotte's gentle approach made me feel confident and at ease during the procedure.

Pinnacle Dental
Pinnacle Dental

Thank you Diego for taking the time leave such a lovely review for Pinnacle Dental and Dr Charlotte. We are glad you had such a great experience and we look forward to seeing you again soon.

Claire Keable 1 year ago

Fantastic experience: Amazing experience at this dental clinic getting my wisdom teeth removed! The entire experience was seamless and I couldn’t recommend enough.

Pinnacle Dental
Pinnacle Dental

Thank you very much Claire for taking the time to leave a review for the team at Pinnacle Dental. We all really appreciate the time and effort taken to do so. We are very glad to hear you had such a good experience and hope to see you again in the future :)

Asrar Alluqmani 1 year ago

Fantastic experience: We couldn’t be happier with our experience with Dr. Mark! From the moment we walked into his clinic, it was clear that he and his team are dedicated to creating a comfortable and welcoming environment, especially for children. My kids were initially nervous about visiting the dentist, but Dr. Mark’s gentle approach and kind demeanor immediately put them at ease. Highly recommended

Pinnacle Dental
Pinnacle Dental

Thank you very much Asrar for taking the time to leave such a lovely review for Dr Mark and the team. I will make sure Dr Mark gets to see this as I know he will be extremely thankful. It was lovely meeting you and your family and we will see you again soon in Pinnacle Dental :)

Oberon Adam 1 year ago

Fantastic experience: I came in with an infected gum from wisdom teeth, I had been in a lot of pain and couldn't properly eat. After examining me, Dr Wessam booked me in to have my extraction of all 4 teeth in the chair. He scheduled this as soon as possible and took time out of his Sunday to complete the surgery. The extraction was painless and he completed it quickly and without complications. I'm very grateful to have had such a caring person look after me with such short notice. I highly recommend Pinnacle dental and thank Dr Wessam!

Pinnacle Dental
Pinnacle Dental

Thank you Oberon for leaving such a lovely review for Dr Wessam and Pinnacle Dental. Dr Wessam and the whole team appreciate the time and effort taken to do this review and I will make sure they get to see this. We are glad you were so happy with our services and we hope to see you in Pinnacle Dental again in the future :)

Nichara Manoy 1 year ago

Fantastic experience: I woke up with a massive toothache and booked an appointment online for the next day, but to my surprise, the clinic called and fit me in right away since it was an emergency. Dr. Phillip was absolutely amazing he made me feel so comfortable from the moment I walked in. He immediately took action to relieve my pain and did everything needed to help me feel better. I left feeling so much more comfortable, and the pain was gone! I’m beyond grateful and already booked my next check-up and cleaning with them. Highly recommend this clinic to anyone in need. Thank you so much, Dr. Phillip!

Pinnacle Dental
Pinnacle Dental

Thank you Nichara for taking the time to leave such a lovely review for Dr Mark and the team at Pinnacle Dental. It is always our main concern to give the best possible care to all of our patients and are delighted that you were happy with our services. I will make sure Dr Mark gets a chance to read this review as I know he will be very thankful. We look forward to seeing you again soon at Pinnacle Dental :)

Faisal aldawsari 1 year ago

Fantastic experience: They are above and beyond. I had an amazing experience with Pinnacle clinic. I was lucky to have my dental check up with Dr Mark, who had a gentle approach and attention to tiny details and provided an excellent care. The staff are amazing, welcoming and approachable who made my visits smooth and stress-free.

Pinnacle Dental
Pinnacle Dental

Thank you Faisal for leaving such a lovely review for Dr Mark and the Pinnacle Dental team. We all really do appreciate the time and effort taken. We look forward to seeing you in Pinnacle Dental again soon :)

ulfa 1 year ago

Fantastic experience: I’m very grateful and thankful found this clinic. At first when my impacted wisdom tooth were very painful, I was looking for a clinic that could immediately remove my wisdom teeth because I was already at the stage of having difficulty opening my mouth, difficulty eating, difficulty swallowing, almost all the clinics I contacted could not immediately treat (surgery) me, but this clinic tried their best to be contacted on Sunday to move up my schedule because I couldn't take it anymore, and Dr. Wessam was willing to operate on me during his lunch time during the operation the pre and post explanations were very clear, it didn't hurt and the process was very fast from X-ray to payment, approximately 30 minutes, after the operation there was no swelling at all, I followed the post-operative care guidelines given by the doctor very closely and I was able to work D+2 after the operation and recovered completely as before (like not eating soft again) D+5 and I was given a discount by dr. Wessam, thank you doctor, hopefully the doctor's kindness will be repaid one day, I also thank Amy and the other staff that I can't mention one by one, I don't know if without you I wouldn't have been able to endure the pain even for another day. hopefully your kindness will be repaid with even more kindness. with love, ulfa

Pinnacle Dental
Pinnacle Dental

Thank you Ulfa for your wonderful review of Pinnacle Dental, Dr Wessam and the staff. I will make sure they all get to see this as I know how much they will all appreciate your time and effort. We are so glad we could help you and look forward to seeing you in Pinnacle Dental again one day :)

Marisa Battistel 1 year ago

Fantastic experience: I find the team here very helpful, competent and kind. I enjoy every interaction I have with Pinnacle Dental.

Pinnacle Dental
Pinnacle Dental

Thanks a lot Marisa for your kind review. We hope to see you always happy and smiling :)

Nastaran Taghizadeh 1 year ago

Fantastic experience: I had an excellent experience with Pinnacle Dental. The consultation was thorough and detailed, addressing all my concerns with clarity and professionalism. Dr Rania and Dr Wessam took the time to explain every step of the process, ensuring I fully understood my treatment options. I felt confident and well-informed throughout, and I truly appreciated the attention to detail and care provided. Highly recommend their services!

Pinnacle Dental
Pinnacle Dental

Thank you Nastaran for taking the time to leave us such a lovely review. I will make sure both Dr Rania and Dr Wessam get to see this as I know they will really appreciate it. We look forward to seeing you again in Pinnacle Dental :)

Emily Robb 1 year ago

Fantastic experience: I highly recommend Dr charlotte Lloyd, she is such an accomodating dentist and so thorough. I have extreme dental anxiety and she gets you through it! I wouldn't go anywhere else! Also the receptionist is always soo lovely whenever I call up and when I go in always asking how I am!.

Pinnacle Dental
Pinnacle Dental

Thank you Emily for your lovely review for Dr Charlotte and our team. We all really appreciate it and I will make sure they get to see it. We are always glad to help in anyway we can to make your experience as relaxing as possible. We hope to see you again at Pinnacle Dental :)

Patti Florence 1 year ago

Fantastic experience: Had an appointment for checkup and general clean today with Dr. Sunbul Rafik and it was the best dental experience I've had for a long time… she listen to my problems and concerns. She treated me so well and very gentle (also understanding about her patients) and I am never be this happy being in the dentist like this before. The reception staff was very helpful gave me a warm welcome. Overall this was the great experience and I highly recommended if you want to find the best dental. Ps. The clinic us very modern and clean also pretty easy to get to from the Southern Cross train station as well.

Pinnacle Dental
Pinnacle Dental

Thank you Patti for taking the time to leave such a lovely review for Dr Sunbul. I will make sure she gets to see this as I know she will be very thankful. We look forward to seeing you again at Pinnacle Dental :)

Tony Smarrelli 1 year ago

Fantastic experience: Professional, timely, painless treatment. Wessam gave an explanation of the diagnosis and suggested treatment. Nothing was too much trouble. What a great team and wonderful service and treatment.

Pinnacle Dental
Pinnacle Dental

Thank you for the lovely review Tony. We aim to exceed our patents expectations and are pleased that you had a great experience at Pinnacle Dental

Vivienne Paterson 1 year ago

Fantastic experience: I am delighted with the treatment I received from Mark at Pinnacle. I need regular cleans which are usually uncomfortable and stressful but Mark is so gentle that I didn’t feel a thing! Same with the fillings he did. If you are nervous about a dentist visit, Mark is your man! You won’t be disappointed.

Pinnacle Dental
Pinnacle Dental

Thank you Vivienne for taking the time to leave such a lovely review for Dr Mark. I will make sure he gets to see this as I know he will be very thankful. We look forward to seeing you again at Pinnacle Dental :)

Michael Botros 1 year ago

Fantastic experience: Highly recommend Dr. Charlotte Lloyd! Very personable, knowledgeable and extremely thorough.

Pinnacle Dental
Pinnacle Dental

Thank you Michael for leaving such a great review for Dr Charlotte, we will make sure she gets to see this. We look forward to seeing you again at Pinnacle Dental.

FHA 1 year ago

Fantastic experience: Wonderful clinic, from the moment I walked in the staff made me feel welcome and at ease. The clinic is spotless and modern. Dr. Charlotte is not only highly skilled but also incredibly friendly. The level of care I received was outstanding, and my procedures were smooth and virtually pain-free.

Pinnacle Dental
Pinnacle Dental

Thank you for taking the time to leave such a lovely review for both Dr Charlotte and the staff. I will make sure they get to see this feedback. We are glad you were so happy with your experience here and look forward to seeing you again :)

Bb 1 year ago

Negative experience: Most disgusting customer service, I had a severe pain so i called the clinic first thing in the morning at 9am to reschedule the appointment, because that's the time there are open according to google, but the girl at reception called Amy or someone was so rude, she didn't listen to anything just said they can't rebook the appointment and I should call them at 8.30 to inform that I can't make up to my apointment. Even though I tried to call and make another apointment during the day I was being told by the reception that the dr sunbul rafik told not to accept the appointment The girl at the reception should look for another job as they are unprofessional staff. Guys don't be so disrespectful to patients, you guys have fake Google reviews and are misleading people.

Pinnacle Dental
Pinnacle Dental

Hi Bb,

We believe in the value of honest feedback and aim to keep lines of communication open with our patients. Every time a concern is raised by a patient we do a thorough review to gather the facts and determine if there is room for improvement. We understand that 'life happens' and in some cases patients need to reschedule appointments. For future reference, we do ask that if a patient needs to cancel an appointment that the practice be notified in advance as a courtesy to the patients we have on a waitlist for an emergency appointment. Amy, our dedicated front office coordinator, has tried her best (as she always does) to accommodate you on the same day as we do with all patients due to a toothache or another dental emergency. In some cases it is not possible to accomodate a same day appointment. Our practice offers a voicemail service for patients who wish to cancel outside of practice hours and our reception team is available from 8:30AM for enquiries. We're sorry for any part we may have played in a miscommunication or misunderstanding that has left you feeling disappointed by your interaction with our team as it is our goal to provide the highest possible level of care and support to all of our patients, every time.

Respectfully,

The Pinnacle Dental Team

Karen Lim 1 year ago

Fantastic experience: Brought my partner here for his toothache, he actually had to remove his damaged wisdom tooth. Dr.Atteya and the staff was so patient and helpful and even explained the whole process, did X-ray and was able to help him out just on his first visit. He felt comfortable overall, he was grateful that it ended nice and quick, and the service was amazing ! Highly recommended !

Pinnacle Dental
Pinnacle Dental

Thank you Karen for taking the time to leave such a kind review for Dr Atteya and the team. They greatly appreciate it and I will make sure they get to see it. It was a pleasure being able to help your partner and we hope to see you again in the future..

Indi Goudy 1 year ago

Fantastic experience: To say I was nervous about getting my wisdom teeth removed would be a complete understatement, however from the first phone call with the lovely receptionist Amy to my consultation with Dr.Atteya I was welcomed with the upmost confidence and kindness regarding the surgery, the day of the procedure ( shaking with nerves ) the receptionist Amy came to calm me down, so lovely of her, regarding the surgery Dr.Atteya was incredible, he was such a professional while also being so kind and caring. The procedure was a difficult one however he was gentle and a true talent in the craft of extraction. I’m so lucky I found a dental surgeon who cares so much about his craft !

Pinnacle Dental
Pinnacle Dental

Thank you Indi for taking the time to leave such a kind review for Dr Atteya and the team. They greatly appreciate it and I will make sure they get to see it. It was a pleasure meeting you during your appointments and we hope to see you again in the future.

komal singh 1 year ago

Fantastic experience: I wish I had switched to them sooner. Great attention and service. Dr. Wessam extracted my wisdom tooth in less then 10 minutes which caused me pain from last 2 years on and off. Post-op instructions were straight forward, and I recovered in a week’s time. Keen eye on detail! Highly recommend!!!

Pinnacle Dental
Pinnacle Dental

Thank you very much Komal for taking the time to leave such a lovely review for Dr Wessam and the team. I will make sure they get to read it. We are so glad you had such a good experience here and we look forward to seeing you again at Pinnacle Dental.

Hany Ahmed 1 year ago

Fantastic experience: I am beyond impressed with the level of care and professionalism I received. From the moment I walked into the clinic, I felt at ease. Dr. Wessam patiently listened to my concerns and thoroughly explained the issue I was facing. Their expertise and attention to detail were evident throughout the entire process. Not only did they address the immediate problem, but they also took the time to educate me on preventive measures to avoid similar issues in the future. The clinic itself is clean, modern, and well-equipped. The staff members were friendly and efficient, making the overall experience pleasant. I highly recommend this clinic to anyone seeking top-notch dental care. Thank you for your outstanding service!

Pinnacle Dental
Pinnacle Dental

Thank you very much Hany for taking the time to leave such a great review for Dr Atteya and the team. They will all be very glad to see this and to know how impressed you were during your visits. We look forward to seeing you at your next visit to Pinnacle Dental.

A D 1 year ago

Fantastic experience: I want to express my gratitude to everyone at Pinnacle Dental, who contributed to improving my dental health. Thanks to Amy for following up and making my appointments, perfectly and without any hassle I really appreciate the honest and professional advice, and the great work of Dr Wessam with my wisdom teeth extraction, I was nervous extracting 2 of them and kept delaying it, but it went very well and I felt brave enough to extract 4 of them as it was necessary to do so. Thanks to the lovely assistant who kindly used the tapping method to reduce my anxiety during the procedure Many thanks to Dr Mark for the examination of my gum, perfect filling of my tooth, and valuable advice on maintaining my dental health. Thanks to the Pinnacle Dental professional and gentle care, I didn't experience any pain throughout the process I am very pleased it is all done.

Pinnacle Dental
Pinnacle Dental

Thank you very much Adineh for your lovely review. Dr Wessam, Dr Mark and the rest of the team will be delighted to see this. It was a pleasure to meet you and to look after you during your appointments with us. We are so pleased you had such a great experience and we look forward to seeing you again in the future. :)

jenniy Gregory 1 year ago

Fantastic experience: Love Pinnacle Dental. I used to be concerned about visiting the dentist due to previous bad experiences. Not anymore! Caring in every way.

Pinnacle Dental
Pinnacle Dental

Thanks very much Jenniy for your kind review. We’re glad you had a good experience with us and we promise to do our best to help our patients feel at ease during their visits. We hope to see you again soon.

Michele Forsyth 2 years ago

Fantastic experience: arrived in Melbourne for the weekend , it started with a painful tooth , within an hour of making the phone call I was in the dental chair receiving the most amazing service from Mark . Cannot thank pinnacle Dental enough for saving my holiday

Pinnacle Dental
Pinnacle Dental

Thank you very much Michele for taking the time to leave a lovely review. I will make sure Dr Mark gets to see it. I hope you had a great time in Melbourne and enjoyed the game.

Kayla Vuong 2 years ago

Fantastic experience: Dr. Wessam and the staff here have been very lovely and made the process of my wisdom teeth extraction seamless. I want to thank the team for being so prompt with the surgery and the service at reception is outstanding and warm. I highly recommend this clinic and will continue coming here. Thanks again!

Pinnacle Dental
Pinnacle Dental

Thank you very much Kayla for taking the time to leave such a lovely review. I will make sure Dr Wessam and the team get to see your kind words as I know they will be very happy. It was lovely to meet you and we look forward to seeing you again :)

Sultan Tahir 2 years ago

Fantastic experience: I highly recommend going to this dental clinic. It has a very professional staff members especially Dr. Rania, she was very professional and smooth, she also gave me a very useful advices to improve my teeth and gum health.

Pinnacle Dental
Pinnacle Dental

Thank you very much Sultan for taking the time to leave such a lovely review. I will make sure to let Dr Rania and all the staff know as I know they will be very grateful. We look forward to seeing you at your next appointment :)

Mohammed Faisal 2 years ago

Fantastic experience: Dr. Sunbul Rafik is an exceptional dentist who provides compassionate and personalized care. She takes the time to understand her patients' needs and concerns, and she explains procedures thoroughly in a way that is easy to understand. Dr. Rafik is gentle and meticulous in her work, and she always puts her patients' comfort first. I highly recommend her to anyone looking for a great dentist.

Pinnacle Dental
Pinnacle Dental

Thank you so much Mohammed for your lovely review. I will make sure Dr Sunbul gets to read you review as I know she will be extremely grateful for your kind words. It was a pleasure meeting you and we hope to see you again in the future :)

Lill 2 years ago

Fantastic experience: 24/11/23 - I saw the fabulous Dr Rafik today, came away feeling reassured and happy knowing how skilled all the Pinnacle Dentists are. Where else in the world can you get a same day Dentist appointment!!! Thanks everyone for (as usual), accommodating me. 12/9/24 - I received the usual world class service by Dr Charlotte Lloyd today. It’s a great feeling to finish out the year knowing my dental health is sorted. 23/8/23 - A huge grateful thank you to Dr Atteya today for (once again) saving the day! I realised I had a chipped tooth days before commencing a new role. I had an appointment within 75mins of emailing, and Dr Atteya restored my smile better than brand new. I won't forget your kindness Dr Atteya. ____________ My Husband and I have been coming to Pinnacle Dental for 4.5 years. I don’t know how it’s even possible, but each visit surpasses the last! Recently I had a teeth whitening conducted by Dr Charlotte Lloyd, nothing prepared me for such amazing results! I am thrilled! The entire Team are hardwired to spoil their patients. ——————- To Nicky and Dr Sam, thank you for accommodating me at short notice yesterday for a filling. Your kindness and care is always appreciated. ———— To Dr Sam, Nicky, Tanesha and Meme, thank you all for your great care, along with the usual first class dental care today. ______ Thank you Dr Sam, Nicky and Dental Assistant Ambi for your kindness, care and brilliant dental work as usual. I actually look forward to dental visits, you are all so kind

Pinnacle Dental
Pinnacle Dental

Thank you so much lovely Lill for your wonderful review. We are so pleased that you had a great experience at Pinnacle Dental. We always make sure that our patients are having the highest possible level of care all the way through. It is such a pleasure for the whole team that you left with a smile :) Looking forward to seeing your beautiful smile again soon :)

Barış Ünal 2 years ago

Fantastic experience: Dr. Sunbul Rafik and Dr. Wessam Atteya were amazing! I am too anxious patient but they made me feel like I am in good hands. Dr. Sunbul checked my problem first, she explained everything very detailed and convinced to have a wisdom teeth extraction. She was extremely helpful. Dr. Wessam did my surgery, it was so quick and comfortable. I can’t thank them enough!

Pinnacle Dental
Pinnacle Dental

Thank you very much Baris for taking the time to leave us this very kind review. Dr Rafik and Dr Atteya will both be delighted to hear how happy you were during and after the appointments. It was a pleasure meeting you and we hope to see you again in the future :)

Simone Windt 2 years ago

Fantastic experience: I had all four of my wisdom teeth removed by Dr Wessam Atteya and I could not recommend him enough! I felt safe, comfortable (as you can be), and that I had full trust in his abilities and the procedure. Both of my bottom teeth had a surprise third root which made them harder to extract. Dr Wessam Atteya easily adapted to this complication and had no issues in removing the teeth. Although this added time to the surgery, did not add any complications to the healing process. A fun doctor to be around, makes the dentist less daunting!

Pinnacle Dental
Pinnacle Dental

Thank you very much Simone for you kind review. Dr Wessam treats every patient as family and he prides himself on managing patient's anxiety and worries before providing treatments. We will make sure Dr Wessam and the team sees your review. We hope to see you again soon :)

Shane Wylie 2 years ago

Fantastic experience: I hate dentists, properly hate them but Dr Wess and his team are the only ones I have ever returned to and will continue to.

Pinnacle Dental
Pinnacle Dental

Thanks a lot Shane for your nice review :)
We highly appreciate your trust in us and we promise to keep up the good work with our patients.
Thanks again and hope to see you again :)

Matthew Issa 2 years ago

Fantastic experience: Great service by a great team! Dr Wessam is super professional with a big heart. Can’t recommend him and the team enough

Pinnacle Dental
Pinnacle Dental

Thank you very much Matthew for you lovely review. Dr Wessam will greatly appreciate the time you have taken to leave us this review. I will make sure Dr Wessam and the team get to see this. Hope to see you again :)

Eugenio 2 years ago

Fantastic experience: Absolutely wonderful experience. I was impressed about the professionalism and attention to details from Doctor Atteya. The clinic have very modern equipments, nice natural music to help you relax, the dental assistant assist you properly during the procedure. Everyone is synchronized in order to make the experience smooth, following high standards practice and advise you about every issues with your teeth. The reception is also responsible and responsive to any inquiries. I recommend the clinic to everyone who wants an high quality dental experience.

Pinnacle Dental
Pinnacle Dental

Thank you Eugenio for your lovely review. We are so happy to hear about your positive experience and Dr Wessam will definitely appreciate you taking the time to give us this amazing review. I will make sure Dr Wessam and the team get to read this positive feedback.
Thanks again and see you soon :)

Cameron Sutherland 2 years ago

Fantastic experience: Best dental experience ever! So friendly and the care and professionalism from all the Doctors and staff was just amazing... highly recommend.

Pinnacle Dental
Pinnacle Dental

Thanks a lot Cameron for you review and recommendation. We are happy you had a positive experience with us. We hope to see you again soon.

Nicole Arnold 2 years ago

Fantastic experience: Fantastic first appointment for very strong tooth pain. Dr Wessam was extremely caring, calming, and clear on procedures, options and treatment. Highly recommend.

Pinnacle Dental
Pinnacle Dental

Thank you so much lovely Nicole for taking your time to leave us such a wonderful review. We are so pleased that you had a great experience at Pinnacle Dental. We always make sure that our patients are having the highest possible level of care all the way through. It was a pleasure meeting you yesterday and for the whole team that you left with a smile :)

Sumudu Mallawaarachchi 2 years ago

Fantastic experience: I had a really smooth wisdom teeth extraction with Dr Wessam Atteya. From the initial consultation, it was really clear what my options were, what to expect, etc. The procedure was largely a breeze, other than the general discomfort of any dental procedure (which I was very happy about as I had 3 roots in my wisdom teeth so potentially more complicated than usual) and I was given really clear instructions for recovery after. I would recommend to anyone looking to get their wisdom teeth extracted!

Pinnacle Dental
Pinnacle Dental

Thanks a lot Sumudu for your nice review :)
We highly appreciate your trust in us and we promise to keep up the good work with our patients.
Thanks again and see you soon :)

Abdulwahab AlAbdulhadi 2 years ago

Fantastic experience: One of the best dentists I’ve visited in Melbourne! Highly recommend this amazing practice

Pinnacle Dental
Pinnacle Dental

Thanks a lot Abdulwahab for taking the time to leave us your lovely review. Dr Atteya and the team promise to deliver the best possible care that our patients deserve. We are looking forward to seeing you again :)

Liam Parker 2 years ago

Fantastic experience: Pinnacle Dental provide fantastic dental services. Their attention to detail is unrivalled and they always do everything to ensure you feel like your money is well spent. Their practice is clean, modern and their equipment is up to date and high tech. I strongly recommend this practice. They're also very close to public transport.

Pinnacle Dental
Pinnacle Dental

Thank you Liam for taking the time to give us this nice review. We promise to always do our best to provide you with the best possible level of care. We would also do whatever to make sure you are even happier with our services :) We look forward to seeing you again.

Aussie Abroad 2 years ago

Fantastic experience: For over 8years now, Dr Wessam is our family dentist. We follow him wherever he goes. He is very detailed and practical; his advice is always right. He is passionate about his work and always seeks perfection.

Pinnacle Dental
Pinnacle Dental

Thanks a lot Ahmed for you trust. We hope to see you again soon :)

Bassem Bebawi 2 years ago

Fantastic experience: I was in so much pain and Dr. Wesam took me in fast and knew exactly what needed to be done. His pricing was very good and their service was fantastic.

Pinnacle Dental
Pinnacle Dental

Thank you Bassem for your kind review. We are very happy you had a positive experience with us and I'll make sure Dr Atteya and the team read your review.
We hope to see you again :)

Kathryn Moyle 2 years ago

Fantastic experience: Dr Atteya is the best dentist I have ever seen. He explains things clearly before undertaking any procedure. He is supported with a fine team of assistants. He follows up with care and attention. I have been impressed with all aspects of Pinnacle Dental.

Pinnacle Dental
Pinnacle Dental

Thanks a lot Kathryn for your lovely review. Dr Atteya and the team promise you to deliver the best possible care that our patients deserve. We are looking forward to seeing you lovely smile again :)

Khadeeja Atif 2 years ago

Fantastic experience: I have had pretty bad experiences with dentists in the past whcih causes me to have dental anxiety, however Dr Wessam made my wisdom teeth removal as pleasant as possible. He made sure I knew what was going to happen by taking me through step by step and prioritised my comfort. After the procedure he took his time to explain what I am supposed to do thoroughly and provided a direct line of communication if needed during my recovery. He and the team were fantastic and I couldn't recommend them enough.

Pinnacle Dental
Pinnacle Dental

Thank you very much Khadeeja for your kind review. We hope you are feeling better and it was a pleasure meating you :)

Bowtie Betty 2 years ago

Fantastic experience: Wassam is the kindest and most skilled dentist I have known in many years. I only have my dental treatment at Pinnacle now.

Pinnacle Dental
Pinnacle Dental

Thank you very much for you kind review. Dr Wessam treats every patient as family and he prides himself on managing patient's anxiety before providing treatments. We will make sure Dr Wessam sees your review. We hope to see you again soon :)

Dylan Gartland 2 years ago

Fantastic experience: The team at Pinnacle dental were flawless. I had two wisdom teeth extracted and it felt like it was over in a flash merely because Dr Wessan has an incredible chair side manner. I would highly recommend going here if you’re an anxious patient, Dr Wessan’s expertise and compassion will be sure to allay your fears and worries. Lastly, I want to mention how efficient and professional Amy at the reception is.

Pinnacle Dental
Pinnacle Dental

Thank you very much Dylan for you amazing review. Dr Wessam always believed in delivering dental care with a compassionate approach to alleviate patient's anxiety. We promise to make sure Dr Wessam reads your nice review.

Candice Menezes 2 years ago

Fantastic experience: They managed to get me a same-day appointment when other dentists told me I’d have to wait a week!! Super friendly and professional team. SO grateful for the amazing service I received:)

Pinnacle Dental
Pinnacle Dental

Thanks a lot Candice for your glowing review. We promise to keep up the good work and always put our patients first :)

VanIzzy 2 years ago

Fantastic experience: Dr Wessam did an excellent job in extracting 2 wisdom tooth I had. It was infected and he got rid of them in no more than 20mins

Pinnacle Dental
Pinnacle Dental

Thank you very much for you kind review. At Pinnacle Dental, we believe that our patients are always strong and they only need a little compassion. We promise to always put our patients first.

Brendan McLaughlin 2 years ago

Fantastic experience: Dr.Wessam is a top tier professional. He extracted all 4 of my wisdom teeth quick and clean with zero complications. The rest of the Pinnacle staff is excellent as well. Highly recommend for all dental work.

Pinnacle Dental
Pinnacle Dental

Thank you Brendan for your kind review. I will make sure Wessam and the team get to read this glowing positive feedback.
We promise to always put our patients first and we hope to see you again, but obviously not for wisdom teeth this time :)
Thank you very much again.

Sagar Anandpara 2 years ago

Fantastic experience: Dr. Wassen is the doctor you need, he, an academic dentist, is great at the job, also explains each minute detail as a patient you have to or curious to know about your dental problem. Thanks for great service.

Pinnacle Dental
Pinnacle Dental

Thanks a lot Sagar for your nice review :)
We highly appreciate your trust in us and we promise to keep up the good work with our patients.
Thanks again and see you soon :)

Jessica M 2 years ago

Fantastic experience: Thank you Dr Wessam and Pinnacle Dental for the best dental experience. I felt so comfortable during my wisdom tooth extraction. Dr Wessam talked me through the entire process before the surgery and the aftercare. I would 100% recommend Pinnacle Dental Clinic!

Pinnacle Dental
Pinnacle Dental

Thank you Jessica for your kind review. We are so happy to hear about your positive experience and Dr Wessam will definitely appreciate you taking the time to give us this amazing review.
We hope to see your beautiful some again soon :)

Malia Manavahetau 2 years ago

Fantastic experience: Dr.Sunbul Rafik has made feel very comfortable at every appointment and is always good with explaining what she’s doing as we go!

Pinnacle Dental
Pinnacle Dental

Thank you Malia for your lovely review.
It was a pleasure looking after you and so happy that you had a very positive dental experience.
Looking forward to seeing your lovely smile again soon:)

An Phung 2 years ago

Fantastic experience: Highly reccomend Pinnacle dental, I can't thank Dr Wessam enough for my experience. Dr Wessam had great communication, was fast and made me very comfortable with my wisdom teeth removal. Dr Wessam even provided his private number for questions or emergencies after the procedure. All the staff were extremely friendly and a thanks to Dalia for making me feel so welcomed every time I go in. One of my wisdom tooth required a maxillofacial surgeon for removal, however I had trusted Dr Wessam to proceed with the removal and I can say Dr Wessam is a talented doctor to have the tooth removed with no complications. I would like to say a huge thanks to Dr Wessam again and the team for my experience!!

Pinnacle Dental
Pinnacle Dental

Thanks a lot An for you amazing review. We are very happy you had a positive experience and I’ll make sure Dr Atteya and the team read your review. We always put our patients first and try to put them at ease knowing how everyone can feel when going to the dentist.
We hope to see your beautiful smile again soon:)

Quoc Anh Nguyen 2 years ago

Fantastic experience: I got my wisdom teeth removed on 29/05/2023 by Dr Wessam. He is extremely good. Thanks to him, my pain is released and solved. I highly recommend this dental for anyone. I believe this place will be my dental in the future. Thank you all of guys.

Pinnacle Dental
Pinnacle Dental

Thank you Quoc for your lovely review.
It was a pleasure looking after you and so happy that you had a very positive dental experience.
Looking forward to seeing your lovely smile again soon:)

Magdy El-Faramawy 2 years ago

Fantastic experience: Undoubtedly the best dental-related experience we have ever had. From the first day we visited this dentist. We’ve felt as though we’ve been cared for and treated like family.

Pinnacle Dental
Pinnacle Dental

Thank you Magdy for your kind review. We are glad that you had a great experience at Pinnacle Dental and we promise to keep looking after our patients providing them with the best possible level of care.
Looking.

Kirby 2 years ago

Fantastic experience: my wisdom tooth removal surgely went really well with this dental clinic. 100% affodable price in CBD, consolution is free too.

Pinnacle Dental
Pinnacle Dental

Thank you kodama for your kind review. We are glad that you had a great experience and looking forward to seeing you soon.

Terry Elsmere 3 years ago

Fantastic experience: so I'm THE biggest chicken when it comes to Dentists, took me 3 weeks just to make the appointment. Dr Charlotte and her hot assistant were so nice and helped me feel relaxed and comfortable. Such a nice surprise to see they have a no gap policy for first customers which meant I didn't have to pay for the check up the clean or the x-rays! Thank you!

Pinnacle Dental
Pinnacle Dental

Thank you Terry for your lovely review.
It was a pleasure looking after you and so happy that you had a very positive dental experience.
Looking forward to seeing your lovely smile again soon:)

Piyathida J 3 years ago

Fantastic experience: Such an amazing experience. Got 4 of my wisdom teeth out. The most amazing doctor and assistant.

Pinnacle Dental
Pinnacle Dental

Thank you for your kind review Mimi. We promise to keep looking after our patients providing them with the best possible level of care

Martin 3 years ago

Fantastic experience: I had my initial consultation with Dr Atteya where he explained and walked through the entire procedure of what to expect, risks, benefits for removing my wisdom teeth. So far, I couldn’t have asked for a better experience. My extraction will be on the 27th so I’ll update further. UPDATE: just had my surgery and removed all 4 out, Dr Atteya was gentle and had amazing precision in removing my stubborn teeth. Only downside was the dental assistant made me extremely uncomfortable with her positioning of the suction tube and made me choke a few times and she was constantly getting in the way of Dr Atteya. He was super polite to her and accomodating to her though. Overall, the after care and information he provides is invaluable, you pay for a higher quality service and experience. Thank you again!

Pinnacle Dental
Pinnacle Dental

Thanks a lot Martin for your kind review. We promise to keep up the good work and always put our patients'interest first :)

Aman Arora 3 years ago

Fantastic experience: A friend of mine suggested me this place, Dr. Wessam Atteya, did my surgery in 20 mins effortlessly where as i was referred to various oral surgeons before who mishandled my case made it worse, Dr. Wessam made the surgery look easy and painless.

Pinnacle Dental
Pinnacle Dental

Thank you Aman for your nice review. Dr Wessam Atteya and the team will be happy to hear your problem was addressed and you have a positive experience. Thank you again :)

Sandra Fuller 3 years ago

Negative experience: Dr Charlotte was my dentist today. First time to the clinic after a recommendation from a friend. Honestly, didn’t have the best experience and won’t be going back in future. I recommend others to seek service elsewhere. Office was a bit of a walk and only paid parking available. Receptionist presented a bit rude with a bit of an attitude. Dr Charlotte was very quick and did minimal work. She caught me off guard when drilling sensitive teeth. Not the most gentle dentist and seemed rushed. At the end of my visit, I received a large invoice. I spoke to reception and Dr Charlotte about discrepancies and undiscussed charges. In the end, both reception and Dr Charlotte informed that I was lucky they did not charge me more. Further, Dr Charlotte said that if she could’ve charged more she would and the only reason why she hadn’t was because of the competitiveness of the dentist industry in the area. I myself do not feel lucky to have to pay a large invoice after a first appointment. If you do choose to go to this dentist I advise not disclose health coverage until the moment of payment ad they will likely overcharge you.

Pinnacle Dental
Pinnacle Dental

Thank you Sandra for your feedback. We’re very sorry and concerned to hear about your experience. We pride ourselves on providing our patients with the best possible level of care and we promise to continue doing so. The business manager will investigate this matter and contact you to discuss what happened and how it can be resolved for you.

Eryn Moore 3 years ago

Fantastic experience: I had a wisdom tooth extracted by Dr Wessam. My regular dentist didn't feel comfortable performing the extraction due to some complications. I found Pinnacle Dental due to the outstanding reviews and they did not lie whatsoever. The whole experience was fantastic. The reception staff were incredible, kind, patient and warm. Dr Wessam was wonderful. So many little touches which made you feel so considered and safe. Coming out and caring my bags, putting on lipbalm so my lips didn't crack, explain how important consent was to the practice. The consult was free which was so appreciated as other clinics were asking for $300 just for the consult. The extraction itself was painless and so quick. I felt safe and in control the whole time. Couldn't recomend this clinic more!

Pinnacle Dental
Pinnacle Dental

Thanks a lot Eryn for you amazing review. We are very happy you had a positive experience and I’ll make sure Dr Atteya and the team read your review. We always put our patients first and try to put them at ease knowing how everyone can feel when going to the dentist.
We hope to see you again :)

Mark Sutherland 3 years ago

Fantastic experience: I cannot speak or praise Pinnacle dental more highly. I had a filling fall out unexpectedly and Dahlia managed to get me in that day! the entire team dental team are friendly, professional and very well priced. They are simply the best practice I have ever dealt with and deserve all 5 stars.

Pinnacle Dental
Pinnacle Dental

Thanks a lot Mark for your lovely review. We are always happy to see you and look after your dental needs. Enjoy your smile :)

peter 3 years ago

Fantastic experience: My daughter had 3 wisdom teeth extracted by Dr Wessam Atteya last year (2022) and she was very relieved at how easy the team made it. I had been hanging on to a crocked wisdom tooth fir way too long, quite simply because I wasn't too keen on the idea of pain. I took my daughters recommendation and yesterday had the tooth taken out. Apart from a really brief minimal ouch for one of the injections for the anaesthetic the whole procedure was 100% pain free. Quite amazing. I was in the chair and Dr Atteya is doing his work. I am thinking when is it going to start hurting and how long will it take... after less than 10 minutes he is looking at something on his little side table and I assumed he was picking up another tool. Then he says, it's done, it's out. Dentistry has come a long way and the combination of friendly reception, calming nurses and Dr Atteya skill, brilliant. Thankyou.

Pinnacle Dental
Pinnacle Dental

Thank you for your glowing review Peter. It is such a pleasure to look after you and your lovely daughter. We promise to uphold this pleasant experience for you every time.
Looking forward to seeing you again soon.

Mrinalini Deswal 3 years ago

Fantastic experience: Amazing staff! Super nice and helpful :) Went there for wisdom tooth removal and they were super quick with it

Pinnacle Dental
Pinnacle Dental

Thank you for your lovely review Mrinalini. It was a pleasure looking after you. Looking forward to seeing your lovely smile again soon.

Yin Long 3 years ago

Fantastic experience: I was recommended by a close friend. Dr Wessam Atteya has indeed done an excellent, pain-free job at extracting my wisdom teeth. He has also been extremely patient and helpful in addressing all the concerns I have.

Pinnacle Dental
Pinnacle Dental

We are very glad to hear you had a nice experience Tara. We promise you to keep up the good work!
I’ll make sure Dr Atteya and the team reads your lovely review.
Thank you very much and hope to see you again soon.

Cindy Lu 3 years ago

Fantastic experience: Amazing place that puts immense effort and care towards their patients. Dr Wessam explained everything that me and my sister needed to know, it was very comfortable to ask any concerns/questions regarding about the wisdom teeth removal. A very welcoming place, I highly recommend!

Pinnacle Dental
Pinnacle Dental

Thank you very much Cindy for your kind review. It was a pleasure helping you. At Pinnacle Dental, we promise to always put our patients first. See you again :)

Audrey 3 years ago

Fantastic experience: It was my first appointment here and as most of us, it is always stressful to get a teeth/tooth surgery. Dr Sunbul Rafik was awesome! In order to give me an idea of what the result could be before to carry out, she shown me what she could do. She made me feel more relaxed and confident. Dr Sunbul Rafik and the assistant took care of me and my tooth. Both was lovely and the reception was nice too. I'm very happy of the result! Thank you

Pinnacle Dental
Pinnacle Dental

Thank you for so much for taking the time to leave us an excellent review Audrey! We are so pleased you have had a great experience at Pinnacle Dental. We looking forward to see you again in the near future.

sandeep kaur 3 years ago

Fantastic experience: Dr.Wessam Atteya extracted my wisdom teeth in just 20 minutes with no pain and little bleeding.He made it extremely easy and guided me through the procedure calmly.He answered all questions I had. The whole team was also friendly and welcoming. The best dentist that I’ve encountered! Thank you for the superb care! All the best!

Pinnacle Dental
Pinnacle Dental

Thank you for an amazing review Sandeep!! It was our pleasure to look after you and we are so pleased you had a great experience. See you again soon. :)

Alison Williams 3 years ago

Fantastic experience: My first visit today …. Outstanding! … visited Dr Charlotte Lloyd and couldn’t have been happier with the service received… Will definitely be returning for follow ups and ongoing visits… fully recommend.

Pinnacle Dental
Pinnacle Dental

Thank you for your glowing review Alison. It is such a pleasure to look after you. We promise to uphold this pleasant experience for you every time.
Looking forward to seeing you again soon.

Ethan Stupovski 3 years ago

Fantastic experience: Best Dental practice I have been too! All the staff are absolutely lovely. Makes me wish I had more reason to go there.

Pinnacle Dental
Pinnacle Dental

Thank you for your glowing review Ethan. It is such a pleasure to look after you. We promise to uphold this pleasant experience for you every time.
Looking forward to seeing you again soon.

Douglas Tozer 3 years ago

Fantastic experience: Professional expertise and service. Most cost effective options covered for the customer to choose. Total care to make customer comfortable. Friendly TEAM. Would highly recommend to anyone

Pinnacle Dental
Pinnacle Dental

Thank you very much for your lovely review Douglas. It was our absolute pleasure looking after you and we are pleased we met your expectations. We promise to always put our patients' comfort first :)

Faraolla 3 years ago

Fantastic experience: Fantastic Experience! Friendly and very welcoming Team. Dr Wessam Atteya explained and showed everything in details on my 1st visit ( I was so touched by little details like applying a lip balm prior to the procedure).On my 2nd visit I've got a few fillings done, very happy with the outcome and I could see how much time and effort is spent to make sure that I feel well , Dr Wessam explained every little detail after the procedure, day 2 I feel great and will book a 3rd final visit shortly. Thank you to all the friendly team at Pinnacle Dental. Natalia

Pinnacle Dental
Pinnacle Dental

Thank you so much lovely Natalia for your fantastic review. We are so pleased that you had a great experience at Pinnacle Dental. We always make sure that our patients are having the highest possible level of care all the way through. It is such a pleasure for the whole team that you left with a smile :) Looking forward to seeing your beautiful smile again soon :)

Joshua Oxlee 3 years ago

Fantastic experience: Had wisdom teeth extracted by Dr Atteya, extremely comfortable for the procedure and can’t compliment the warm, professional service by everyone at the clinic enough! Won’t be seeing anyone else for my teeth going forward!

Pinnacle Dental
Pinnacle Dental

Thank you very much for your lovely review Josh. It was our absolute pleasure looking after you and we are pleased we met your expectations. We promise to always put our patients' comfort first :)

Emily 3 years ago

Fantastic experience: Couldn't have asked for more friendly staff! I had all 4 wisdom teeth out in the chair under local anaesthetic. Dr Atteya was very informative and gentle about the whole process. It was a bit expensive but it was worth it to have such experienced staff, modern facilities, and no complications.

Pinnacle Dental
Pinnacle Dental

Thank you for the lovely review Emily. It was our absolute pleasure looking after you and we are pleased we met your expectations. See your lovely smile again soon.

Ngoc Lan Nguyen 3 years ago

Fantastic experience: My first time going to Pinnacle and it was such a positive experience, from the time I walked in, through getting my wisdom tooth removed and the aftercare. I could not recommend this clinic enough.

Pinnacle Dental
Pinnacle Dental

Thank you very much, Jen, for your lovely review. It was a pleasure seeing you today and we are glad to hear of your positive experience. At Pinnacle Dental, we promise to always put our patients first and make sure they're comfortable all the way. We hope to see your lovely smile again soon :)

Thulasi Weerasekara 3 years ago

Fantastic experience: Dr Atteya was very forthcoming, clear, straight-forward at the same time truly kind, and empathetic from the get go. Following my first free consultation with him during which he laid everything on the table, the pros, cons and the risks, I was scheduled for an hour long dental procedure for a wisdom tooth extraction. On the day itself, he and his team were so engaging and did everything they could to put my mind at ease. What we thought would take about half an hour to 44 minutes max went on for almost two hours because my tooth turned out to be particularly intricate and resistant. Dr Atteya was still the ever the so kind, considerate, and truly professional for the entire duration and my tooth obliged during the second hour. I was charged the same fee I was quoted for one hour and the team was fairly responsive even to my follow up enquiries. I am scheduled for another appointment for further inspection regarding stictches etc and I feel really comfortable and safe with D.Atteya. You will find more than just a couple of dentists if you throw a stone at a bush but none like Dr.Atteya. He definitely stands apart from the rest through his expertise in dentistry and his sense of moral obligations. A big shout out to Dalia and Niki and the rest of the team too for their accommodating and welcoming attitude!

Pinnacle Dental
Pinnacle Dental

Thank you very much Thulasi for your awesome review :)
We are happy you had a great experience at Pinnacle Dental and strive to make every visit as positive. We promise to ensure that our patients are treated with highest possible level of care and fully informed. We look forward to seeing you again soon.

Tan Vee Vien 3 years ago

Fantastic experience: The whole dental team is certainly the best in town! Pricing is also very reasonable. Highly recommend Pinnacle Dental Docklands! I recently visited Dr Wessam to have all 4 of my wisdom teeth extracted. Dr Wessam is truly passionate about his area of work, which explains why he is by far the most patient, gentle and professional dentist I have ever met. Dr Wessam truly has his patient’s best interest in mind at all times, which made me feel truly at ease. Dr Wessam was very careful and patient with me throughout the whole process. He provided a very thorough explanation of the entire surgical process, from pre-surgical preparation to post-surgical care (including x2 complimentary gel packs and mouthwash, which was very helpful). Dr Wessam is also always available for questions and emergencies even during non-working hours.

Pinnacle Dental
Pinnacle Dental

Thank you for your heart-warming review, Vee. It was a please helping you with your surgery and we are so pleased you had a good experience. I will make sure Dr Atteya is informed of this lovely review. See you again soon :)

Libby Jenkin 3 years ago

Fantastic experience: Excellent experience all round, from cheerful and professional arrival and calm and thorough care with Dr Wessam Atteya. Thoroughly recommend.

Pinnacle Dental
Pinnacle Dental

Thank you for your lovely review Libby. We promise to make each visit a good experience for you. We hope to see you again soon!

Amelia Stevenson 3 years ago

Fantastic experience: I had some complicated wisdom teeth removed with Dr Wessam and I can not speak highly enough about the experience! I felt so safe in his care and had the most comfortable experience possible! Completely accommodating to my needs and fears and you know what, he might have cured my fear of the dentist after such a wonderful experience!! Thank you :)

Pinnacle Dental
Pinnacle Dental

Thank you for your heart warming review Amelia. We are so pleased you had a great experience and are no longer as afraid of the dentist. See you again soon :)

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