Our Medical Dee Why

Fantastic experience: Free service with the best GPs I have seen in Australia. While the wait to me can be annoying, you have an app on your phone for where you are in the que and can always do a few things in Dee Why while you wait. There is a separate nurse area where you can pop in and do weight and height whenever for your child and get your flu shots etc.

Negative experience: Absolute shambles. First time visiting, and I was seen quickly which was the only positive. My appointment for a chest infection lasted less than a minute. In fact, so fast I didn’t even catch the doctor’s name. It felt rushed, and the tests he pushed came across more like a billables grab than genuine care. I also forgot to ask for a medical certificate, and now they’re insisting I book another appointment and come back in person just to get one. Even the receptionist admitted “the place runs on a lot of hopes.” Says it all really. Something feels very off here. Best to steer clear.

Fantastic experience: Dott. Shabir is very kind very professional and very expert.

Fantastic experience: How efficient it was now that I know the system.

Negative experience: Wait times of 2 hours+, when all I need to do is see a nurse but have to wait to see a GP first, a waste of everyone’s time. Also tried to phone the practise and was on hold for almost 2 hours, they don’t pick up!

Fantastic experience: Attended today for the first time and while waiting the short time to see a Dr was observing the receptionist who I found out later to be Jess. I was so impressed by her welcome and the kindness and care she showed elderly patients helping them With the downloading of the app taking care to navigate bookings for them and dealing with a most disgruntled elderly gentleman with consideration kindness and poise. What an absolutely gem she is and a credit to the practice.

Negative experience: Our Medical dont seem to care about the public residents that live in Oaks Avenue. For nearly 2 years their non monitored Alarm has been going off at 10:30pm and all through the night to the early hours of the morning. Various complaints from residents are made about this and have always been ignored. You really need to take action and contact your building manager to have this stupid cheap tacky alarm dismantled. There is no way I would go to your medical Centre after this incident (s), I would rather pay out of pocket at Dee Why Family Medical to see a Doctor than hand over my Medicare card at your practice.

Negative experience: Its good to provide late night service, but what's the point of 3-4 hours wait! Many empty rooms and too many patients! Their APP also note providing the estimated waiting time. It needs to be fixed.

Negative experience: Horrific - been here since 7.05am and it’s 9.20am and still not seen. 2 doctors on and there is about 30 patients waiting. Great new new practice but unfortunately not enough doctors…

Negative experience: Would not recommend, 1-2hr wait times because doctors prefer not to wake up before 10am? I would also recommend taking two different antihistamines before entering the waiting room as the combination of the primary school carpet and the bone dry air con will have you hacking up a lung. Some doctors will speak to you genuinely and provide a clear course of action, whereas others clearly spent their studying years getting drunk on uni nights at the local drinking establishments and can’t stay off google for the good part of a minute. Dr Azhar Shabbir was very professional and knowledgeable, if you’re going to wait in line for over an hour at least see that bloke.

Fantastic experience: I’m not sure of her name, (front desk thurs morn!) the desk assistant who works here she’s the sweetest so patient and kind 10/10!

Fantastic experience: Joanne receptionist is so kind and patient . Had great experience overall with doctors and nurses except two receptionists who seem to be not happy with their lives

Fantastic experience: Amazing service and care start to finish. When i arrived i was feeling really unwell and the female receptionist helped me straight a way. The RN was really lovely and DR Tina was knowledgeable and kind.

Negative experience: Doesn't answer the phone during business hours. So frustrating when they keep texting me to make an appointment about results I've never requested.

Negative experience: The old receptionist in the radiology section is the rudest receptionist I've ever came across. Makes patients wait for hours before entering their details into the system and then blames the patient. I asked to speak to someone else and was told someone would come to speak to me but alas no one ever did. Spent over 2hours waiting just to find out how long I need to wait for an 8:30am appointment even though it was already 9am. I hadn't been seen because she didnt enter my details into the system . Totally disrespectful and needs to be taught how to interact with humans.

Fantastic experience: Very nice and informative doctor, I highly recommend her for who needs to consult an endocrinologist.

Fantastic experience: Very good. Too hard sometimes to find a clinic that can see you on the same day. Very modern. Staff ere good

Fantastic experience: The doctor was very thorough,, very courteous, kind, understanding & very helpful & efficient.

Negative experience: I went to visit on a Friday morning. They literally have no GP/ Doctors in the morning time. I realised that after 30 mins of wait and started to check the doctor’s roaster. Most of doctors start at 11:45am. The worst is that they didn’t tell people , or at least let them know we are running low with doctors and there will be a longer waiting time than usual. There is nothing and everyone waits, until at 11:40am doctors come and the queue starts to move. With already an hour’s wait, I am no. 5th on the queue. Not worth the time at all with 1.5 hours wait for a 5 minute GP even at bulk billing.

Fantastic experience: Excellent service. Very competent Doctors.

Fantastic experience: The medical specialists are second to none and went above and beyond to assist. Kim was professional and customer service oriented. Would highly recommend.

Positive experience: The Doctor I see is extremely knowledgeable. Whenever I've tried to call the centre the phone is never answered. It doesn't matter what time in the office hours. As I have at least a thirty minute drive and arrive at the centre and the doctor is not available it becomes very frustrating when I cannot contact the centre prior to leaving home.

Fantastic experience: Awesome doctor, friendly, listen carefully and advise meds accordingly.

Negative experience: Please implement a system that gives patients an estimated wait time when they check in so that they can make an informed decision. Waiting nearly 2 hours is not ok.

Fantastic experience: 5 star service by all I saw Receptionist Nurse Doctors Radiology both Reception and radiologist Best medical centre on the Northern Beaches

Negative experience: Limited phone access...No help line to call to query something. Have to go in and wait in queue to ask a simple question or apologise for missing an appt. Ok...a bulkbilled service trying to keep costs down but phone service and access to help is pathetic and is disappointing.

Fantastic experience: Excellent personalised service, I would like to especially thank Dr Norrie for his empathetic approach to diagnosis & treatment. The best GP I have seen in my 50+ years & have had over 20 broken bones & 200+ stitches so I've had contact with many Drs. Due to his tratment & advice I'm feeling extremely positive about my approaching twighlight years!

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Our Medical Centre is a truly special place – from the moment you walk in, you’re met with warmth, professionalism, and genuine care. The staff are always kind and attentive, and everything feels calm, well-organised, and respectful. You’re treated like a person, not a number. Dr. Tabba, in particular, is an exceptional GP. He combines deep medical knowledge with a rare level of empathy and presence. He takes the time to listen, never rushes, and always considers the full picture of your health. His calm and caring nature creates a real sense of trust and safety. Dr. Tabba is truly one of the most outstanding doctors I’ve ever had. He is warm, attentive, and deeply respectful – always taking the time to listen without rushing, and making sure I feel seen and heard at every appointment. He has a rare ability to combine medical expertise with genuine empathy and care. I always feel safe in his hands, knowing that he considers the full picture and offers thoughtful, balanced guidance. His calm and kind presence makes a huge difference, especially in moments when navigating health feels overwhelming. The healthcare system needs more doctors like Dr. Tabba – I’m truly grateful to be under his care and would wholeheartedly recommend him to anyone. Together, Dr. Tabba and the team at Our Medical Centre have created a space where healthcare feels human again. I’m truly grateful to be in their care and would wholeheartedly recommend them to anyone.

Fantastic experience: Since the attendants at the reception, the app we use to book appointments, the environment at the Centre and the doctors. They listen to us, they care, and they are always open to providing help and support. I've always had great experiences with all of them! So happy with Our Medical, what a team! I just miss a little music at the waiting room :)

Negative experience: The doctors here seem to know absolutely nothing about helping a patient. You wait forever and then they are with you for about 1 minute offering no solution, treatment or management plan for whatever is wrong with you. I guess it’s free but I’d rather pay for actual help.

Fantastic experience: Early opening hours and the app makes it easy to get in and out quickly. Dr Diec was very thorough and professional. The waiting time was minimal, and the app makes it easy to join the queue.

Fantastic experience: Great services today by GP, pathology and nurse. Easy to use app to register for appointments and be updated. Everyone was exceptionally friendly and gentle

Negative experience: My previous messages were all full of praise, but you are still not satisfied. Let me talk about something that happened in the past few days that made me very tired. I had an ultrasound in your radiology department. At that time, I told the two front desk receptionists that my examination report was sent to the doctor who issued the examination order and Dee Why, your clinic, the doctor I often go to for treatment. But your radiology department only sent the examination report to the doctor who issued the order. So the doctor in your clinic did not get the report, and it happened to be the weekend. As a result, in order to get a referral from your doctor, I had to print the report myself and went to see the doctor three times before I got the referral. The final result was: there was no public surgeon in that local large hospital. Patients can only ask the doctor to write a letter directly to a private surgeon.

Fantastic experience: All facilities under one roof. Doctors, nurse's, treatment rooms, pathology, x-ray and ultrasound you name it, it’s there with no fuss or long waiting times. No need to book an appointment with a doc. Just download an app, walk through the door and book in using the app. You can choose any or a specific doctor as you wish and doctors rotas are also in the app and finally if you need to see a doctor but can’t get time off work Our Medical are open up to 10pm 7 days a week.

Negative experience: I really wish they’d answer phone during the hours they say in message left on while we’re waiting for hours if we can. I had trouble with App & I had go in person to get help from receptionist so I could book an appointment with Dr Vecky for next day.

Fantastic experience: ‘Our Medical Dee Why’ is an exceptional Medical Centre. I cannot speak highly enough about our experience with this team. From our welcome with Annie May (who’s just wonderful) and the caring and considerate diligence of Dr Wu, through to the absolutely outstanding care of our nurse, Millie.. it was all absolutely first class treatment. I highly recommend this medical centre and its many different services, all conveniently located under one roof (and with abundant free parking at the council lot that is almost across the street). FIVE STARS well deserved!

Negative experience: I've been waiting an hour and a half (they don't do appointments). An hour ago people who walked in were told there were 15 people ahead of them. I just asked how many people are still ahead of me and she said 15. I asked how that was possible... she just fobbed me off. Either their app booking system doesn't work or the receptionist is choosing who to send through instead. The receptionist loudly divulges personal details for the whole room to hear, then goes over and moans loudly to another staff member about how she's not doing Saturdays anymore, they're awful. Not professional at all. Also, 20 Drs rooms here and always only 3 Drs on. Last time I came the Dr (Tabba) I had an appointment with (when they used to do appointments) didn't even walk in the building till an hour after our appointment time! This place is a joke.

Positive experience: The doctor was thorough and took the appropriate time needed. We felt listened to and are very happy with Our Medical as a whole.

Negative experience: The customer service is very slow and not answering their calls, I never have a luck to contact because they are not answering the phone.

Fantastic experience: Perfect and efficient centre especially with dr george who is always right at diagnoses and treatment also very careful in deterring disease to expand .thanks for you and her for having such a good doctor. Regards

Fantastic experience: Receptionist Jess is amazing. Every time very effective in solving problems with care, confidence and kindness even in busy times. GP Dr.Areej George is the best doctor I’ve met in the area. She is very dedicated, kind and makes you feel heard and confident that you are in the right hands. Thank you Jess and Dr. Areej George.

Fantastic experience: I like the hassle free appointment system. I also love the friendly and profesional way Dr. Max Ali Madhavi treat me and care about my well being.

Fantastic experience: didn' t wait long. Doctor helpful and efficient . x ray staff was also desk staff friendly and helpful

Fantastic experience: From the staff to the doctors. Efficient and high quality service. Thank you all for your service to the community

Fantastic experience: On a Sunday morning between 8am and 8:45 I had seen a doctor, had full bloods taken and was waiting to have my script filled at Chemist Warehouse … pretty darn good - no appointment. In 2 days I will know exactly what is going on in my body. Just have the app downloaded before you go!

Negative experience: Went in just after 8pm for a wound/bite that I was wanting it looked it +/- get a tetanus shot (it did not warrant a trip to ED). Receptionist automatically shut me down and was like 'we're closed' and basically was like 'too bad.' Just went to the supermarket to get the Medigel Wound Care gel to tie me over til the next day so I could go to a different medical centre to get it checked out.

Fantastic experience: I have to give this practice credit for hiring such an amazing young receptionist who is outstanding on every level. Her beautiful welcoming and professionalism is an absolute asset to this centre . I've only attended once so far but my overall experience was very good . Let's hope it stays this way . Get the app downloaded before you go . It's easy to navigate and the in line system telling you where you are in line and the room number you need to sit outside of for the doctor to call you is a great feature .

Negative experience: Waited 2 hours for the flu vaccine despite only 5 people waiting when I arrived. Staff don’t talk to you and you’ll just sit and wait for hours for a 5 minute consultation

Fantastic experience: It was last minute apt with my young child on a public holiday. The app made the waiting much easier, he was able to play outside while I kept an eye on the queue.

Negative experience: Have been trying to call (within hours) for days now and nobody ever picks up…

Negative experience: They let other customers push in front of us an not wait there turn an didnt bother to look at my Medicare card an told me to go online an the only I got was to throw the computer at their face an now all sudden their banding me

Fantastic experience: Very friendly and prompt personal service from the doctor we saw.

Fantastic experience: all good, you get seen very quickly despite the que....you can see any doctors that you want and doctors are very professional in their line of work...

Negative experience: Very disappointing. I just return home after waiting for 2 hrs and with no treatment. Very care less. Without check in receptionist said to wait and doctor will call your name. Very shame. Waste of time

Fantastic experience: The best medical Centre Ive ever been to and im 60yrs old, great building set out, great staff and doctors!

Negative experience: The bar is incredibly low, and yet somehow, Our Medical Dee Why manages to limbo under it. Dr Charles Hayes' incompetence with regards to women's health is truly astounding. After three hours of waiting, I had a fifteen second consultation, in which I was not diagnosed, but just prescribed. The word "cramps" was said and all else was unheard. I was also shockingly and explicitly assured that "100% of women that experience dysmenorrhea have nothing wrong with them, no conditions or disorders, and are just among some that experience more severe periods". The e-script I was then provided was a corrupt link, and when I phoned to inquire about this while at the pharmacy, the reception repeatedly hung up as it was "beyond phone hours" despite the physical reception being open. When I went all the way back, the receptionist had left the desk for more than half an hour, and I had to knock inside the staffroom to request service. Outrageously dysfunctional medical practice, both the centre and the staff within it. Dangerously reckless GP consultations.

Negative experience: My son just tried to transfer his medical record from this practice to the one he is using on the other side of the city, they told him it would cost $71.50? What for? Can you please explain? We will contact the ACCC to see if they can look into this for us. Any response before we do so would be appreciated!

Negative experience: Have been first in queue for over 20 mins and I’m seeing the Drs seeing other patients before me. After waiting 4 hours from 2pm!!!! With Drs you either pay with your time or money, but never again will I come here

Fantastic experience: Dr.Phillip Norrie is a knowledgeable effective Doctor.He has never disappointed in all the years I have been his patient.

Fantastic experience: I liked the app, it kept me informed while I was waiting. I was very pleased with the fact that it was bulk billed and the doctor was very good in his thoroughness.

Fantastic experience: I’m visiting doctors very often. And I find out dc Ali Shirzad moghaddem is the one of the best doctor in our medical centre. Very helpful. Very positive and supportive

Negative experience: They don't answer the phone on weekends so the only way to try to get in is to turn up. Turned up just before 8pm and they weren't taking patients.

Fantastic experience: Overall business process, the whole business model works from end to end to deliver healthcare services in one place and the bulk billing is critical to being able to access healthcare.

Fantastic experience: dr ali room 16 is best doctor. he explained properly. nd my little one is very comfortable with dr ali so highly recommended staff is too good nice nd helpful

Fantastic experience: Super convenient, thorough, bulk billed healthcare on the Northern Beaches. Thanks team!

Negative experience: It’s pretty dangerous when a medical centre cannot be contacted by phone/email. Spent over 4 hours on hold trying to get through today for something urgent and eventually gave up. At one point a receptionist actually picked up, said they couldn’t hear me and immediately hung up. It’s a shame because there are some good doctors here but it’s terrible not to be able to contact the centre.

Fantastic experience: Dr. Nima is the most amazing doctor I have meet in Australia in 27 years. He is the only doctor that really cares and expend extra time with us. Very good doctor!

Fantastic experience: The 2 Doctor's we've seen in the last 2 weeks since we've started coming to this medical centre have been friendly, compassionate and very thorough and efficient.

Fantastic experience: I was surprised at how seamless our visit was. I took my mama there with extreme vertigo and they were attentive and caring from beginning to end. Got her in straight away to the nurses station with no wait time, got her some medication and checked all her vitals etc. The nurse was soooo lovely and the doctor was excellent and caring. Such a good experience! Thanks for looking after my mother so well.

Fantastic experience: Always a positive experience visiting here. Guaranteed an appointment. Very helpful & friendly staff.

Fantastic experience: Excellent service. Doctor was very professional. I was prescribed what was necessary , according to the need of my condition. Very happy , thank you.

Negative experience: How is it possible that after a two-hour wait, the consultation boils down to seeing a doctor who reeks of cigarette smoke? Honestly, by the end, I wasn’t sure who needed medical attention — me or the doctor, who looked like he was about to have a heart attack right there. The service was awful from start to finish, an absolute disgrace. Now I understand why it’s “fully bulk billed.” The quality of the doctors is shockingly poor. I won’t be going back and wouldn’t recommend it to anyone. P.S. The nurses who administer the vaccines are good — that’s the only positive thing I can say about this place.

Fantastic experience: Dr Norrie is amazing, very knowledgeable and polite. Peter Miller

Fantastic experience: Generally, get in and out for easy GP service for non-complicated things. Bulk bill as well ✅ Specially, Dr Ali Shirzad Moghaddam: smart, knowledgeable, fast, understanding ✅ ✅ ✅

Fantastic experience: I was trying to tick all boxes as the whole experience was so easy and the most unintrusive documentation I have ever completed, Staff very nice

Negative experience: They need more female GPs and also to show the accurate time of doctor rosters. Doctors keep calling in to say they’re not coming in on the day or run 1hour+ later than roster advertises. Can’t book ahead only walk in but when you come in they aren’t in as roster shows. Waste of time

Fantastic experience: I have been a patient of Dr Norrie for many years and I respect his medical knowledge.

Negative experience: The medical center in Dee Why regarding an incident that occurred on Sunday, February 16, 2025. I visited the center at 11:10 AM, and I encountered a staff member named Chris at the reception. Unfortunately, he spoke to me in a very rude manner and displayed an angry expression while talking to me. However, when the doctor came out, Chris became polite. I believe it is essential for your staff to receive training on how to communicate respectfully with patients. It is disheartening to see someone in the medical field behaving this way. Please do take action and check CCTV footage. Teach him how to speak with patients.

Fantastic experience: The receptionist was so very helpful and suggested telehealth which I didn't know was available. That dr was excellent.

Negative experience: 3 hours waiting to see a GP and still waiting. Queue doesn’t work. Been moved from 2nd to 3rd and other patients jumping in front of me even though I arrived first.

Fantastic experience: I'm new here at Dee Why, yet Dr.Movahedian S. in no time , has caught up with my health issues; has provided Health Plans and follows up on each exam, blood test, and other lab results. He is caring, empathetic and doing that extra mile to keep me safe and well. Thank you Dr. M.S. This is an update Thanks to Dr. Movahedian I have had the opportunity to receive 5 sessions of physio for my severe headaches. Ms. YAN CHEN has successfully treated me for my stiff muscles and sore neck. Third session today 4 feb 25 and I am doing much better. I wish to thank Ms Chen for her dedication, professionalism and good nature. Can't wait for my 4th session with you

Negative experience: Doctors are very good! Administration staff are lacking! Never a see the phones, not much care for patients. Administration staff need training for patient care.

Fantastic experience: The app makes it so much quicker. Tells you where you are in the queue. The reception aids do a marvellous job juggling patients and managing the stress of those who are not on the app. Doctors have been awesome and super helpful with return visits and advice. Thank you guys.

Fantastic experience: At the Dental clinic Dr Cyril is amazing. He makes you feel comfortable and is very gentle which you want a dentist to be. Highly recommend.

Fantastic experience: When you need a Doc in Dee Why, Very professional and welcoming team. Very prompt and kind, Thanks, Liz visiting from London

Fantastic experience: Our medical Dee Why has doctors, pathology, radiology, Physio and dental all in the same location. It’s very convenient.

Fantastic experience: So quick and efficient via the app! Great stuff The doctor I met was also brilliant! Highly recommend

Fantastic experience: Good team medical Dee Doctors are very kind and reception was good. Clean and nice place.

Negative experience: They do not answer calls even during clinic hours. The doctor there, rather than collecting enough information from the patient, focuses more on entering data into the computer. He spends 2 minutes inquiring about the patient and the remaining 14-15 minutes just printing and inputting information into the system. Their medical app is useless.

Negative experience: Avoid this place, doctors don’t even care, they don’t see patients

Fantastic experience: Dr Norrie is very patient, doesn’t rush, and very knowledgeable. The receptionist is very accommodating and very helpful.

Fantastic experience: Fully bulk billed means peace of mind. Very long opening hours means a reliable center. Professional and friendly personnel makes it the best centre I've been to in Sydney.

Negative experience: Terrible service, I waited 3 hours and still didn’t get to see a Doctor, cannot even hear them call your name. They also take in patients that have come long after you who were not in the queue or booked.

Fantastic experience: Our medical in Dee Why, what a fantastic experience. dr. Max Ali Mahdavi there is a doctor that you might have never seen any doctor like them before. A true doctor and scientist. Many thanks

Fantastic experience: I want to give a 5 star to the receptionist Alison in the radiology section. She was willing to help me to call the hospital and getting the missing information after 10+ times transfer. Really appreciate her effort!

Negative experience: If I could give 0 stars, I would. I came in for a routine annual women’s check-up, only to be told by the male doctor that I should come back when a female doctor was available because he was uncomfortable performing the procedure. I was fine with a male doctor doing the exam, as I expect healthcare professionals to provide the care their patients need, regardless of gender. Despite this, I was still charged over $90 for the visit, even though I waited over an hour and left without receiving the necessary healthcare. This feels like a complete rip-off. If you are uncomfortable dealing with female anatomy, you should not be practicing medicine in a modern healthcare setting or disclose this prior to charging your patient. I will never return to this clinic and strongly advise others to avoid it. Terrible experience!

Negative experience: I have mixed feelings about this centre. The receptionist was helpful with showing me how to get the required app. Told I was 2nd in line. I waited and waited. Finally my name was called, but by the time I had got to my feet and headed to the gps door, another patient was ushered in instead!! I don't have mobility issues and noone (nor the app) told me to wait outside a particular door number. (I was sitting away from sick clients but within view). I am not sure if there was overkill on testing. A had a ct scan where results and report was done within a couple of hours. Fine because I was still at work. Fast forward to today and I need to know my urine results. They are back supposedly and were supposed to be sent on to my local gp. They haven't been. Meanwhile I am over an hour's drive away and not expected back in Dee Why until 4 more days for work. SO, I have tried calling several times. No-one & I mean NO-ONE answers the phone there. (This has happened before - expect to be on hold for over an hour until you give up trying). So, i have no results, don't know if antibiotics script should be filled and won't know till I physically walk in there next week - which is too late! You cannot contact them!!

Fantastic experience: My partner Susan Riddington, went for an ultrasound the other day and she was met by a lady on the Radiology Reception by the name of Edina. Edina was very helpful towards her and went way above and beyond to helping her get her Ultrasound done on time by 2pm, as there was a mix up with her referral and Edina made sure she could quickly get Susan to see a Dr to get her referral fixed in time for the 2pm prearranged appointment. Not many Receptionists we have dealt with would help out so much with a smile and make the experience less stressful. Susan also witnessed a rude customer towards Edina while waiting which was unnecessary considering how professional Edina was to all. Thank you so much for your Lovely service Edina you are one in a million

Fantastic experience: I never have to wait that long. Dr Tabba is very considerate, looked after me with great care, very professional.

Negative experience: I gathered my courage to go to a Dr, there is a ridiculous app requirement and an alleged "rewards" program that is compulsory. Then the Dr I saw says he will not help me on my first visit!! Multiple visits clearly just to get more money. Nevermind about helping me. Avoid this place!