Dental at Keys
Information about Dental at Keys
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 8:30-18h
- wednesday: 8:30-18h
- thursday: 8:30-18h
- friday: 8:30-17h
- saturday: 9h-13h
We are a modern Keysborough dentist that offers general dentistry, cosmetic dentistry, implants and orthodontics. As your local Keysborough Dentist, we strive to provide the best dental care for all our patients by not rushing you in and out but instead, doing quality work, upholding the best infection control procedures and highly trained staff.
Dental at Keys is located on the first floor of the Medical Centre at the Keysborough South Shopping Centre (Woolworths Keysborough South) which is conveniently located at the corner of Chapel Road and Hutton/Greens Road.
Our comment from Top Dentistas about Dental at Keys:
Dental at Keys is a highly regarded dental practice in Australia, known for its friendly and professional team. Patients consistently praise the warm atmosphere and the exceptional care provided by the staff. With a focus on comprehensive dental care, the clinic offers a thorough approach that ensures patients feel informed and comfortable throughout their treatments.
Highlights of Dental at Keys include:
- Caring and Skilled Dentists: Dr. Quynh Truong and Dr. Bruno Lim are frequently mentioned for their gentle and professional approach, making even the most anxious patients feel at ease.
- Child-Friendly Environment: Many parents commend the clinic for its outstanding pediatric care, ensuring that children have positive first experiences at the dentist.
- Thorough Explanations: The team is dedicated to educating patients about their dental health, with clear communication regarding procedures and care options.
- Modern Facilities: The clinic is noted for its clean, hygienic environment equipped with the latest technology, contributing to a pleasant dental experience.
- Excellent Customer Service: Reception staff are highlighted for their politeness and efficiency, ensuring smooth appointment bookings and follow-ups.
Overall, Dental at Keys has established a reputation for excellence in dental care, making it a preferred choice for families and individuals seeking compassionate and thorough dental services.
Services and Treatments
Dental at Keys: Reviews
Fantastic experience: Dr Quynh Truong at Dental at Keys is fantastic! She’s professional, gentle, and takes the time to explain everything clearly. I always feel comfortable and well looked after during my visits. She is going to be my family’s regular dentist for our future! Highly recommend her to anyone looking for a caring and skilled dentist!
Hi Edward, That’s so wonderful to hear! Thanks so much for leaving your comments!
Fantastic experience: I booked in for a clean and check up. Dr Quynh was extremely professional and thorough. She took the time to answer my questions and provided education at the end of the clean.
Hi Anh, We’re so glad you felt that way! We really try to educate our patients and it’s great that you valued that too!
Fantastic experience: Great experience with Dr Bruno. Came in with a chipped tooth and he repaired it with minimal fuss and no pain. Looks better than it was before. Drove 40 mins to see him particularly and wouldn't hesitate to do it again. Girls at the front desk are also professional and caring, the clinic is brand new and well maintained and clean. Highly recommend!
Hi Reji, Thank you so much for your kind words and for spending your petrol money on us! Hope to see you again soon!
Fantastic experience: Dr Quynh was so patient and kind, she communicated everything in great detail and provided a service I haven’t experienced from any other dental clinic. On top of that the reception and other staff were so accommodating and efficient. Really appreciated the service! Definitely booking with them again
Hi Nathan, Love hearing this! Thank you so much for choosing us :)
Fantastic experience: Dr Quynh was very kind and gentle with my 7 year old .. She explained things very well and patiently answered all our queries . My little one is very confident of visiting the dentist now :)
Hi Dhvani, We’re so glad that your child had a good experience! Thanks for taking the time to let us know!
Fantastic experience: Toothache. Great experience, starting with initial contact with the receptionist, to the Dentist and his assistant. Informative, pleasant demeanour. Tooth extraction after options presented. Pain free process. Class act.!!
Hi Garry, We love hearing dentist and pain free process in the same comment! So glad you had a good experience! Thanks for taking the time to leave your feedback :)
Fantastic experience: Very experienced & professional staff. Service very friendly. Thanks
Hi Margaret, So pleased to read your comments. Thank you!
Fantastic experience: So friendly, so professional, highly recommend this clinic.
Hi Penny, Thank you for your lovely words :)
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ A Fantastic First Experience for Our Entire Family! We recently brought our four children to Dental at Keys for their very first dental appointments, and we couldn’t be more impressed with the entire experience from start to finish. As any parent knows, visiting the dentist for the first time—especially with multiple young children—can be a daunting task. But the team at Dental at Keys made it not only manageable but genuinely enjoyable for all of us. Welcoming Environment: From the moment we walked through the door, we were greeted with warm smiles and a calming atmosphere. The front desk staff (Thuy) were organized, friendly, and patient while helping us check in our children seamlessly. The waiting area was clean, child-friendly, and had thoughtful touches to keep the kids relaxed and entertained. Exceptional Pediatric Care: Each of our children was treated with incredible care and professionalism. The dental team took the time to explain each step of the visit in a way that was reassuring and easy for our kids to understand. They used age-appropriate language, demonstrated tools before using them, and were mindful of each child’s comfort level throughout the process. Skilled and Compassionate Dentists: The dentists were not only technically skilled but also incredibly kind and gentle. They made a real effort to connect with our children, creating a positive and trusting rapport right away. We appreciated how they communicated clearly with us as parents—answering questions thoroughly and offering thoughtful guidance on preventive care, hygiene habits, and long-term dental health. Efficient and Thoughtful Service: Despite having back-to-back appointments, the clinic ran efficiently without making us feel rushed. Each child was given individual attention, and we never felt like we were just another number in the schedule. Clean, Modern Facilities: The clinic itself is modern, spotless, and well-equipped. It’s clear that Dental at Keys prioritizes both hygiene and patient comfort. Final Thoughts: This was a truly positive introduction to dental care for our children. They left smiling and already talking about their next visit—a testament to the wonderful experience the team provided. We are so glad we chose Dental at Keys and would highly recommend them to any family looking for caring, professional, and child-friendly dental services.
Wow Michael! This is AMAZING and so detailed with sub headings too! You are in the lead for best review of the year! Thank you so much for trusting us with your family and taking the time to leave your feedback :)
Fantastic experience: Best dentist clinic in Keysborough. Highly recommended. The reception was extremely helpful, she went above & beyond & beautifully friendly to everyone. The dentist himself was the greatest. He spoke very clear, very thorough, friendly, funny & just the best dentist I have ever met (truly).
Hi, Thanks so much for your lovely feedback although I must say I'm surprised you found the dentist funny because I've heard some of the jokes and I think you're being polite haha! Just joking! Looking forward to seeing you again!
Fantastic experience: My experiences here with both of my children have been fantastic. The reception staff were warm and welcoming, and Dr. Ammu Ruby was exceptional. She was kind, gentle, patient and reassuring. We appreciated that she explained exactly what she was going to do and even showed them each dental tool that would be used. As someone who feels anxious about going to the dentist, I was so happy with Dental at Keys and will definitely be returning as a patient myself.
Hi Selin, Thank you so much for the kind words. We love when kids have a great experience and we hope with time that we can help you get over your anxiety about dentists too :)
Fantastic experience: I am really happy with the approach, the treatment and care I received at Dental at Keys. Quynh was fantastic and very professional.
Hi Genevieve, Thank you very much! Dr Quynh will be so glad to hear that :)
Fantastic experience: Very positive and pleasant dental experience with Dr. Bruno Lim and Claire (dental nurse who was assisting him). Dental clinic is clean, bright and welcoming with 2 warm & friendly receptionists. Dr Bruno Lim is a professional, was very thorough and took his time getting to know my dental history and also medical history. He explained clearly to me what will be done in the first time checkup and what needs to be done in follow ups. He was very detailed and took great care and was gentle in dental cleaning. He is very warm and friendly and talked me through the process. Helped my nerves a lot. I will be back for all my dental care and procedures.
Hi Hiong, Thank you so much for taking the time to leave such a detailed review. We look forward to helping you in future as well :)
Fantastic experience: My husband took our 3.5 year old son to his first dentist visit and check up and was happy with the service. Friendly team and atmosphere, and Dr Huy Thien was great with our son! While he was getting his teeth checked out, they put on a "kids friendly car" show which made the experience more at ease for my son!
Hi Kim, We're so glad that you son had a great time! Our aim is to ensure every dental visit is a pleasant experience. Thank you!
Fantastic experience: I’ve been visiting this dental clinic for a few years now, and Dr Quynh Nhu Truong has been amazing every step of the way. She’s incredibly skilled, professional, and genuinely caring. Every appointment feels personal — she explains everything clearly, checks in throughout, and always makes you feel at ease. Her warm and welcoming nature makes each visit a positive experience, and her attention to detail shows in the quality of her work. I’m really grateful to be in such good hands. Highly recommend her to anyone looking for a dentist who truly cares.
Hi Anthony, So amazing of you to leave such lovely feedback! Thank you so much :)
Fantastic experience: I have been to this clinic for a clean and check up and their care and attention to detail really stood out for me.Most recently I had taken my 2 year old daughter for her first ever visit to the dentist and I was so pleased with how patient, compassionate yet thorough Dr. Ruby was. I was thrilled my daughter's first encounter with a dentist and first impression was a positive and exciting one despite it being an emergency visit!
Hi Amila, So great that yourself and your daughter had a great experience! We look forward to seeing you both again in the future!
Fantastic experience: The staff were so kind and accommodating to the pain I was feeling. Dr Erwin was so kind and the receptionist were so lovely. Definitely will be coming back
Hi Leanne, Thanks for leaving such lovely feedback. The team will be so glad that you had a great experience. Hope to see you soon!
Fantastic experience: Dr. Bruno is a fantastic Dentist! Would recommend anytime
Hi Daryl, Thanks so much for your recommendation! Means a lot to us :)
Fantastic experience: Highly recommend Dental at Keys. The team is very friendly and Dr Bruno Lim has been great with us and our kids. Great choice in dentist.
Hi Frances, Thank you so much for choosing us to look after your family and yourself! It means a lot to us :)
Fantastic experience: My experience says: Thamk you very much for lovely service,very professional and I felt very comfortable at all times!
Hi Milena, Thank you so much for sharing your positive experience with us!
Fantastic experience: I highly recommend Dr. Bruno from Dental at Keys for anyone looking for a skilled and caring dentist. From the moment I walked into the clinic, I felt welcomed by the friendly staff and a comfortable atmosphere. Dr. Bruno is not only highly professional but also takes the time to explain every step of the treatment, ensuring I feel at ease. His attention to detail and gentle approach make every visit an stress-free experience. Whether it’s a routine check-up or a more complex procedure, I always know I’m in great hands. I’m truly grateful to have found such an excellent dentist!
Hi Amanda, Thank you so much for your recommendation! We truly appreciate it :) We try very hard to make going to the dentist a better experience and we're so glad you felt that way!
Fantastic experience: Had my first visit today for the new patient exam package with Dr. Huy Thien, and I was genuinely impressed by how thorough it was! The entire team was incredibly kind and friendly. Thuy at reception was so warm and welcoming, while the dental nurse Maddie was exceptionally gentle, especially during the X-rays, making the experience so comfortable. Dr. Huy Thien made everything feel effortless and was very informative, leaving me feeling confident about my dental care. Truly a Thien out of Thien (10/10) experience! Highly recommend!!!
Hi Nush, Award for the best wordplay in a review! I'm so glad you had a Thien out of Thien experience haha! Look forward to seeing you again soon!
Fantastic experience: Highly recommended!! From start to finish the experience and communication was excellent. Kim on reception is so lovely and attentive. Dr Ammu and Shirley were so lovely too and were so caring. Dr Ammu took the time to explain everything and she was so thorough and gentle (least painful teeth clean ever).
Hi Shehani, Thanks so much for taking the time to leave such lovely comments! Really loved meeting you and look forward to see you again!
Fantastic experience: The women out the front very nice n helpful the actual dentist couldn't fault him I will be going back
Hi Kerry, So lovely to hear! Look forward to seeing you again!
Fantastic experience: Had an amazing experience attending Dental on Keys. Kim on reception was incredible and so are the Dentists. I took my 93 year old mother along to have a broken tooth sorted out, and the service was amazing. I’ve had a fear of dentist’s myself but after sitting in the room and seeing my mother attended to, I’ve decided to make a booking for myself. I can’t recommend them highly enough, and I’m actually looking forward to getting an appointment underway. Thanks again to this clinic for the excellent experience. See you soon
Hi Paul, Good on you for bringing your mum in! Clearly it was a sign for us to see you too! Look forward to helping your mum and yourself! Thanks so much for giving us a go!
Fantastic experience: Ariana have a great first time experience absolutely loved it
Hi Mel, thanks so much for the shining stars!
Fantastic experience: Extremely happy with this dental clinic. Dr Ammu is very professional and thorough with excellent communication skills. She was very gentle when examining and cleaning my teeth. She explained everything very clearly and even provided a treatment plan in writing which was very much appreciated. Would highly recommend this clinic.
Hi Shraddha, Thank you so much! We're glad you appreciated the time that we took and hope to see you again soon!
Fantastic experience: Had a great experience at Dental at Keys. From the moment I walked in, the team was warm and welcoming. A big thank you to Patrick and Anushri for taking such good care of me. They were calm, professional, and made the whole process feel effortless. Patrick put together a thorough treatment plan, and I’m genuinely excited to work on my smile. I even felt so relaxed during the appointment that I actually fell asleep while being treated (oops, haha sorry). I can’t recommend Dental at Keys enough!
Hi Aravind, Thank you so much for taking the time to share your experience. We don't mind if you fall asleep, as long as your mouth is open! Haha, look forward to seeing you again soon!
Fantastic experience: Discovered this clinic by accident and I was impressed by the dentist who looked after me. She was very professional ie. suggested and explained my dental care plans. The staff are very friendly. Highly recommended clinic !!!
Hi Karlo, Thank you very much! Hope to see you again soon :)
Fantastic experience: Dental at Keys is a wonderful practice with a great team. You're greeted by a lovely receptionist who is very friendly and well informed. The practice is very clean and professional. I was lucky to see be seen by Dr Daniella Lim. She's super friendly, gentle and very informative. She kept me in the loop through the duration of the visit. Her extensive knowledge helped me answer other queries I had that were related to my teeth and gums. Would highly recommend this practice for all your dental needs. They've got a great team and very accommodating for all family needs too. The family will be back soon!
Hi Sarah, So lovely to hear! Thanks so much for your kind words and hope to see you and your family soon! Happy New Year!
Fantastic experience: Patrick was very polite and professional. Made me feel at ease. Will definitely be my visiting again
Dear Vedina, Thank you so much for the kind words. It will mean a lot to Dr Patrick!
Fantastic experience: Great experience all around, from the friendly reception staff to Dr. Lim who took my concerns and anxieties into consideration during my appointments. I would highly recommend this clinic to family & friends!
Hi Joshua, So glad to hear that you had a great experience. We look forward to seeing you again soon!
Fantastic experience: I had both my wisdom teeth removed and dental fillings done today under local anaesthetic by Dr. Ammu, and she was amazing. She is gentle, caring, and communicates with a clear and beautiful use of medical language (as someone who works in the medical field, I know how rare and important this skill is!) Dr Ammu and Anushri (her assistant)’s professionalism gave me full confidence in their expertise. On a side note: I get to watch my favourite artists concert throughout the procedure which was great!
Aanyong haseyo Jessica! Such a lovely review! Even with a photo of Jennie too! Haha, glad you got to relive the glory of BlackPink while getting your procedure done! Thank you so much for taking the time to leave us this review!
Fantastic experience: Fantastic experience. My procedure (root canal) was so flawless I almost fell asleep in the chair. Lovely friendly staff and they even have a tv on the roof you can watch while they do their work. Highly recommend.
Hi Brett, Thanks for taking the time to leave such lovely feedback! The TV is also one of our most valued members of the team haha! See you again soon :)
Fantastic experience: Went with my son, EJ was so understanding and made it so easy for his 1st visit. 100% recommended for adults and children
Hi Resmei, Thank you so much! We love seeing kids here and I'm glad your son had a good experience!
Fantastic experience: We had the pleasure of meeting Dr. Huy Thien Do for our son. He was caring and gentle to him and didn't hesitate to answer any question we needed to ask. We are very happy to have found this clinic and will definitely return to Dr. Do in the future.
Hi Michelle, So great to hear that your son and you were comfortable with Dr Huy Thien! He has a great way of making you feel comfortable. Thank you so much for your kind words!
Fantastic experience: Had an absolutely lovely experience today that left me not fearing dentists so much haha! Danielle made the experience so calm and comfortable, was incredibly thorough with her work and my teeth feel awesome after the clean today. Only dentist I will EVER be going to! Thanks so much guys :)
Hi K, That's so great! We're so chuffed to be your forever dentist! Thank you so much for your kind words!
Fantastic experience: Had a really good experience today and I’m not a fan of dentists! Thank you so much. Bring my whole family here now!!!
Hi Melody, So lovely to hear. We love when patients we love bring their families to us too :). We really appreciate you trusting us!
Fantastic experience: I want to give Dr. Patrick Ta a 5 star for being patient and friendly to my 7 year old daughter and 4 year old boy. He was very professional and knows exactly what he was doing and definitely knows how to handle kids. It was also very easy to book and organised schedule with them. The receptionist were also friendly and approachable. The clinic was very clean.
Hi Sam, So lovely to hear that your kids had a good experience. We love seeing kids here and Dr Ta is so lovely with them! Look forward to seeing the family again :)
Fantastic experience: Really grateful to have found Dental at Keys. The care that the staff give towards you and your health is clear from their warm and thorough approach. From the get-go they prioritise comprehensive care, taking a detailed history of your goals, lifestyle factors and history to customise care to you. Dr Patrick Ta is like a Dr s(Ta)r. He made me feel incredibly comfortable, checking in with me throughout the appointment. Through his gentle treatment, he was able to identify and explain factors that I would not have known about otherwise. His thorough explanations have enabled prevention and care that I would not have otherwise received. Nurse Maddie also helped make treatment feel incredibly easy. Her friendly, skilled approach when explaining and taking x-rays made it feel comfortable and approachable. After experiences like these I am grateful to be able to book back. Big thanks to receptionist Kim who is lovely and made that process really easy!
Hi Claire, Thank you so much for your detailed review! Love the wordplay too!
Fantastic experience: I initially came because my teeth got worse by another practitioner’s treatment and Keys is closer. Have had the best treatment ever since. They treated my tricky tooth with professional and continuous care. The doctors all practised with the most gentle hands and most firm skills! The admin were always very understanding and helpful in regards to finding available spots and giving reminders. Best experience!
Hi Jiefei, Thank you so much for taking the time to leave those kind words. We love seeing you and the family and we'll see you again soon :)
Fantastic experience: Very professional, caring and informative. Had a great experience with Bruno who surprised me with his knowledge and experience. My daughter was also looked after by Bruno and was positive about her experience. Have booked a second appointment.
Hi Leanne, That's so great to hear! Thanks so much for referring your daughter to us too, that's the biggest recommendation you can give us!
Fantastic experience: Staffs are friendly and helpful. Dr. Ammu Ruby is amazing, she is patient and super good with children. Highly recommend her.
Hi Tara, Thank you so much for taking the time to leave such lovely words. We loved you guys and what a cute photo!
Fantastic experience: Highly recommend Dr Daniella Lee, very caring and explains everything. I have anxiety when I visit a dentist but honestly Dr Lee put me at ease, I was extremely happy. The dental staff was absolutely lovely too. Highly recommend this practice!!
Hi Heather, I hope with time we can help you overcome that anxiety. Really appreciate your kind words!
Fantastic experience: I had a very thorough dental examination with Dr Bruno. He is very careful and gentle with teeth cleaning, I did not experience any pain at all. I really appreciated the time spent he spent checking my teeth and giving a full report. I visited from interstate and would highly recommend for anyone looking for a detailed dentist.
Hi Vanessa, Thank you so much! Hope you'll visit us again next time you're in Melbourne!
Fantastic experience: Would highly recommend Dental at Keys, they were professional, friendly and very clean Clinique at affordable prices. After my experience today, I am more than happy to recommend their services to anyone looking for quality dental services.
Hi Dennis, That's so lovely to hear. Thank you for taking the time to write this. Hope to see you again soon!
Fantastic experience: Dr Huy Thien was very professional and helped me out in a pinch! All the staff were very friendly and I was very happy with their services.
Hi Michelle, We're so glad you had a great experience with our team. Look foward to seeing you again. Thank you!
Fantastic experience: I needed to get the crack on my front tooth fixed and Dr. Rochelle did an amazing job! She made me feel at ease during the whole procedure. Everyone were so friendly and I’m now looking forward to my next appointment.
We're pleased Dr Rochelle did an amazing job looking after you and fixing your front tooth, we look forward to seeing you at your next appointment too.
Fantastic experience: First time here with Patrick as my dentist. Him and the assistant were very accomodating and took to the time to explain things. Much care was taken. Would definitely visit again :)
Hi T, Thank you very much also for taking the time to leave your feedback :) Look forward to seeing you again!
Fantastic experience: As a mother of 3, it was very important that we found a dentist who was accommodating to young children. The initial booking phone call was informative, and staff were kind. The follow up texts and phone calls is a great reminder especially for a busy mum like me. From the moment you walk through the door, there is a warm friendly welcoming from all the staff. The centre itself is new, fresh and clean - adding to the positive experience. The resources, including the x ray machine makes for a convenient, all in one. There isn't much of a wait time, which fantastic when you have little anxious kids. They are efficient that their appointments run on time! The dentists are very reassuring and patient with the children, which I have found to make a such a difference. They are always including us in the care, explanation and costs before proceeding with any treatment. Overall, we are very happy to have Dental at Keys as our go to for all dental care! Shout out to Dr Bruno, we really appreciate you care, thank you!
Hi Jezel, It takes a lot of effort to leave such a detailed, lovely review and we really appreciate you taking the time! It was great to look after your lovely family and hope to see you guys again soon :)
Positive experience: Best dental experience in ages, highly recommend Dr Daniella, responded quickly to an emergency request, didn't feel any pain or discomfort, healing was amazing. I even received a phone call the following day to check in with me if i had any complications.
Hi Shalan, Thank you very much for your kind words! Hope to see you again (hopefully not for an emergency!).
Fantastic experience: I don't really like the dentist and hadn't been for a while. This was my first time here and Daniella made me feel super comfortable. She explained everything that was going to happen during the consultation and then had another chat with me when all work was completed and what yo do going forward. Im So happy and can't recommend them enough
Hi Tracey, So great to hear! Really appreciate you recommending us :) Hope to see other lovely patients like you!
Fantastic experience: I've been to this place a couple of times for myself, but go there for both my kids. All the dentists are great, as are the people on reception. Great appointment notifications and awesome follow up calls. A special call-out to Dr Daniella, very good with my kids! I don't really want other people to read this review and start using this dental practise as it will become much harder to get appointments lol. But I highly recommend - 10/10.
Hi Aaron, We appreciate you left us this review despite your reservations about getting an appointment, ha ha! Thank you so much for the fabulous feedback!
Fantastic experience: Dr Pat Ta was simply wonderful. He helped ease my concerns and instilled confidence in seeing a dentist once again. After several years of being scared and anxious, my belief in dentistry has been restored. Also, the receptionist Kim, made the whole booking experience so simple! Thank you once again, amazing place!
Hi Steven, Thank you so much! Hopefully the anxiety will ease at every visit and you are in great hands with Dr Pat and the team!
Fantastic experience: Dr Daniella helped me restore my teeth to a healthy condition after neglecting myself during a depressive episode. Her staff and her clinic have always been kind and welcoming, and they encouraged me to look after myself even during the darker times. Thank you Daniella, Kim and the dental team for being such lovely people ❤️
Hi Priscilla, Thank you very much for such a beautiful and honest review. We really appreciate it and are here for any help that you need. Beautiful souls attract other beautiful souls :) Look forward to seeing you again!
Fantastic experience: AMAZING! I took both my children (4 and 6) and they were excellent in helping them feel comfortable. I would give them more stars if I could! Highly recommend!
Hi Rebecca, Thank you so much for the kind words! We're so glad that your kids had a great experience. Looking forward to seeing you all again :)
Fantastic experience: The dentist were so kind and were able to me out. The lady was so good i was so nervous she kept me carlm explained everything to me definitely recommend going here. I will be for sure. Thank you guys so much
Hi Matthew, Thank you very for the recommendations! It means a lot to us :)
Negative experience: Beware of these guys. They recomended surgery for my daughter to have braces and we went to other dentist and she was surprised why the surgery was recommended when it is not required for 16 years old . I think it’s there money making trick and they don’t care about clients.
Dear Nick, We take all feedback seriously and strive to provide the best care for our patients. We have thoroughly reviewed our records and cannot find any information matching your description. Additionally, we do not perform any orthodontic surgery at our clinic and refer these cases to a specialist. There is no money to be made from recommending surgery, as we do not offer these services. Our treatment recommendations are always based on clinical necessity, not financial gain. We would like to understand more about your experience and address any concerns you may have. Could you please contact our office directly at 03 8899 6331 so we can investigate this further? We regret any misunderstanding and wish your daughter the best with her dental treatment.
Fantastic experience: Our son (8) was seen by Dr. Bruno Lim who was friendly and patient. He took the time to explain everything clearly and ensured our son was comfortable with each procedure (check, clean, & xrays). Kim at reception and the dental nurse were also lovely. Thank you to the team at Dental at Keys!
Hi Vy, Thank you so much. We really try to make it a good experience for the younger ones and we're so glad your son was comfortable!
Fantastic experience: I had an exceptional experience today, massive kudos to Dr EJ & Ella. From the get-go, Dr EJ made me feel at ease and comfortable, and instantly I knew I would be in good hands. My previous experiences with other clinics have been daunting, and I am usually extremely hesitant to go for a regular checkup due to the amounts of pain involved, however Dr EJ & Ella were extremely gentle, and it was my first pain free experience. I'll certainly be back. Thanks again team xxxx
Hi Peter, Thank you so much. Dr EJ and Ella are definitely an amazing team and we're so glad you thought so too! Look forward to seeing you again!
Fantastic experience: I had a lovely experience here. Went in with a bad tooth ache and was greeted with such friendly and caring reception staff. Sat in a calming waiting area for a minute, then i was greeted by the dentist who was very lovely and caring and excellent communication with what was going to happen in the appointment. I’m very happy to find this place. Thank you!
Hi Angie, We're so glad you found us too! Thank you so much and look forward to seeing you again (hopefully never again with a toothache!)
Fantastic experience: I've had great experiences here with Dental at Keys. There's transparency with costs which was delivered to me while I was booking my overdue check up appointment. My experience with Dr. Patrick Ta has been 10/10. He is very attentive, gentle and handles his work with a lot of care. I highly recommend anyone looking for easygoing and very professional dentists in the area.
Hi Christina, Thank you so much! We know coming to the dentist can be daunting sometimes and anything we can do to make it easier, we try to do. We're so glad that you appreciated it and we hope to see you again soon!
Fantastic experience: Had a great experience at Dental at Keys! They made me feel super comfortable and welcome. Everything was explained in full detail in my appointment, which made it so much less stressful. Highly recommend :)
Hi Angelina, Thank you very much for those kind words! Hopefully it'll become even less stressful every time we see you again!
Fantastic experience: Had a great experience with Dr Lim and the team. He was very gentle and explained everything thoroughly, listened to my concerns and gave great advice. A pleasant and easy experience
Hi Christian, Thank you so much for letting us know. The team and Dr Lim will be so pleased to hear that!
Negative experience: This one star is for the receptionist kim. I called yesterday to schedule an appointment 3 weeks in advance with Dr Ammu Ruby (who does an awesome job) but was told by kim that I can't because I've rescheduled twice before due too work, i don't see how that is a problem I gave them more than 48hrs notice both times. She asked me when I receive my next work roster (which i didn't think was her business) and to call back and book in then, I told her I might not be able to book on the date that I want cause they might be booked out but she still wouldn't book me in. I'm still waiting for a call back from the manager but im hesitant to go back if the first point of contact and the person representing the business will judge me and give me a hard time. So disappointed, ive never had this issue anywhere, bad customer service.
Hi Jamie, We had tried to contact you prior to your review but we ended up speaking after and we regret that we couldn't reach a mutually agreeable solution. It was not meant to be judgmental in any way when we asked about your availabilities, rather, purely so that we can avoid repeated cancellations. Managing multiple rescheduled appointments can be challenging, so we always ask so we can find a time that you are able to attend. We even offered for you to call on the day and that we could squeeze you in but you declined that. It saddens us that we could not help you with your dental needs but we wish you the very best.
Fantastic experience: Attended Dental at Keys for the first time today and couldn't have been happier. I was seen by Dr. Huy and he was very accommodating and took the time to explain everything to me. The receptionist was also super friendly and welcoming! Will definitely be revisiting.
Hi Ben, That's so great to hear and thanks so much for the appreciation! Our team will be stoked to hear!
Fantastic experience: Great Experience! It was very comforting for someone who is nervous about visiting the dentist. Dr. Bruno Lim is very informative and professional. I would like to especially thank the Dental Receptionist, Kim. She greeted us with a warm smile and had a very welcoming and comforting approach! Also, very impressed that Dr. Lim was aware that it was the month of Ramadan and asked if I was fasting. Thank you :)
Hi Aaliyah, Thank you very much for the kind words, really means a lot to us! We love having a team from all different cultures and creating an inclusive environment. Look forward to seeing you soon!
Fantastic experience: I had my routine dental cleaning and check up at Dental at keys. I am very happy with the outcome. The staff was very polite and helpful. The dentist, Dr Ammu Ruby, did a fabulous job and was very helpful clarifying my doubts. My teeth never felt cleaner. I will be returning there with no hesitation whatsoever.
Hi Poornima, Thank you very much for your kind words! The team will be so glad to hear :)
Fantastic experience: I visited Dental at Keys yesterday for first time. The staff are very friendly, awesome reception. I was attended to by Dentist Bruno. He is really good at his job. He explained well the procedure after the x-ray and provided options I could take on my case. Finally I had my tooth extracted. It was painless and I'm feeling well today. The after-care information very helpful. Highly recommend them.
Hi Dennis, Really appreciate you taking the time to leave such a wonderful message! Hope to see you again soon!
Fantastic experience: dr. patrick did an AMAZING appointment with me especially since it was my first time to the dentist in a really long time! he explained everything so well so that my mum and i could understand, looking forward for the future appointments with him! plus maddy was so kind and helpful with everything as well!
Hi Shaneice, Thank you so much for taking the time to leave us such lovely comments. It really motivates our team to and we hope to keep looking after lovely patients like you!
Fantastic experience: I recently had a fantastic experience at this dentist clinic. From the moment I walked in, Jasmin, the receptionist, welcomed me with friendliness and made the entire check-in process seamless. Dr. Erwin, the dentist, was not only highly skilled but also genuinely caring. He took the time to address my concerns and explain the procedures with great patience. The combination of a lovely receptionist and an excellent dentist makes this clinic stand out. I highly recommend this place for top-notch dental care and a welcoming atmosphere. Thank you!!!
Hi Nabila, Thanks so much for the lovely feedback. We are so pleased to hear that you had a great experience with us. Hope to see you again soon!
Fantastic experience: Took my sister to the dentist at Keys and Patrick Ta had a consultation with her. He was friendly and very informative. Reception staff are great and the facility is very nice and tidy. I think I have found my new Dentist Clinic.
Hi Esharag, Thank you very much for the kind words. Dr Patrick will be so happy to hear. We look forward to seeing you and your sister again!
Fantastic experience: My daughter's first trip to the dentist was amazing. The wondeful staff along with the care and warmth that she got from Dr Ruby made her comfortable from the get go. She cannot wait for her mezt appointment in 6 months time. Thank you again guys.
Hi Shah, We love to hear that your daughter is looking forward to her next appointment. That is at the heart of what we want to achieve and we're so glad. Thanks for sharing those kind words.
Fantastic experience: Amazing dentists and staff! Been to many in my life but the shining difference is the customer service. They were happy to attend to me on short notice and between appointments for my urgent needs. Lovely receptionist also who give you follow up/ courtesy calls. Flawless
Hi Awais, Really appreciate you leaving such lovely feedback for us! We really do try to make the dental experience a pleasant one and we are so glad that you appreciated it! Look forward to seeing you again soon!
Fantastic experience: Excellent info from Receptionist through to dentist. Slotted my son in for same day treatment and were upfront about costs/provided all info on the call prior to my appointment. Very happy
Hi Amy, Thank you for your kind words. We try to be very informative and we are so glad you appreciated that. Looking forward to seeing you and your family again soon!
Fantastic experience: Excellent team work there, I was so afraid to visit a dentist before, still afraid but with them I feel like I’m in good hands. They have a very nice and clean environment, giving very detailed answers of everything I’m concerned about, their paper work looks neat as well, it’s a nice place to go if you’re thinking about a dental clinic.
Hi, Thank you for your kind words. Hopefully with time we can help you conquer the fear bit by bit! Looking forward to helping you again soon.
Fantastic experience: The guys at Dental at Keys was very lovely. Dr Huy and his assistant took a great care of my problem with great knowledge and the receptionist was awesome. Highly recommended!
Hi Andreas, Thank you very much for the kind words. Hope to see you again in future!
Negative experience: Not a very honest dentistry and they are very much on the high price for dentistry. For a comparison, Sunshine and Frankston were half the price of the quote I received of 57k. Even Thailand was only 11k total!!! On a side note, the dentist asked to take a "couple of photos" but neglected to tell me they would be $90 so it was a deceptive tactic to extract more money and there is no explaining your way out of that. It was slimy move and you know it was. There is a $50 cancelation fee with 24 hours which I gave however when I wanted mine back, I had to insist on getting it back so many a people would have lost that $50 as the receptionist handling it tried to end the call. How many times has that happened. This is an honest review and it is evident they are more interested in how much money they can extract from you instead of your best interest. Deserves 1 star for the deception and price I paid.
Hi DJ, We are very sorry that you felt that way and that we could not meet your price expectations. We see that you have changed your review multiple times in the past few weeks and your review is very disappointing as it seems you have twisted all the facts (with each edit changing different facts). We are very upfront and honest about pricing so that there is no confusion even before you come for your appointment. When we provide dental plans, we provide a variety of options and the price range for those options will vary. Patient's are always given a worst-case scenario cost as well (which was the figure you mentioned - as we did not have sufficient information [3D X-rays] to formulate a comprehensive plan - too many ifs, buts and maybes). Your appointment cost was quoted when you booked your appointment and this stayed exactly the same when you paid for this appointment. At no point did we try to "extract more money". All patients are made aware of our cancellation policy and at no point was this fee charged to you. We are a comprehensive dental clinic which spends the time with you and we try to provide excellent service along with quality materials and equipment. Unfortunately it seems that you are seeking a different type of service. Thank you for your honest feedback and we wish you well on your dental journey.
Fantastic experience: A brilliant dental clinic - second to none! As a clinician myself, I truly appreciate seeing true excellence in healthcare, and if I could give Dental at Keys 10 stars, I would. Dr Danielle is by far the best paediatric dentist I have encountered, and quite possibly even the best paediatric clinician, I have encountered. Thank you so much for your excellent care. We are so happy to have finally found our family dentist.
Hi Dr. Khatijah, We cannot expressed how delighted we are to hear your feedback. Your review encompasses exactly what we strive for everyday with all our patients.
Fantastic experience: ABSOLUTELY AMAZING EXPERIENCE! Daniela is so amazing! She performed an extraction on my mum in no time and it was a very good experience she is so gentle and so lovely and a great Dentist!
Hi Gerry, Love the great feedback :) We really appreciate it and hope your mum has recovered well! Hope to see both of you back again soon!
Fantastic experience: It's not very often you have a great experience at the dentist, but everything from the time I booked has been amazing. The service, the treatment and I am even expecting a follow-up up call tomorrow. We all know what men and pain are like and I'm not complaining. May be a different story when the anaesthetic wears off, but that's to be expected.
Hi Nathan, Thanks for the wonderful words! Puts a smile on our dial :) We can't wait to see you again!
Fantastic experience: Recently book an urgent appointment for my 5 year old daughter. she had an exceptional experience at Dental at Keys. The staff were professional, friendly, and made her feel at ease. The dental care and treatment provided were thorough and top-notch. Highly recommend this dentist for excellent oral health care
Hi Kap, So great to hear that your daughter had a good experience. It's so important for us to make kids feel welcome so they look forward to seeing us again without any fears! Thank you so much!
Fantastic experience: Had my first appointment today at this dental clinic and walked away very happy. The front desk support staff and the dentist were fantastic and friendly. Jamie is wonderful, and Dr. Ammu is thorough and very gentle, explained each step along the way, in terms of what she was doing during my appointment. Will definitely go back and recommend to my friends and family! Thank you :)
Hi Lef, Thanks so much for your lovely words. It was lovely meeting you guys and hope to see you again soon!
Fantastic experience: Very pro-active dentist. Looks at the overall health and takes the time to understand your overall situation. I had cleaning done which was an excellent experience. Very comfortable and great result. Dentist Identified significant improvements and preventative actions that I should be taking not to lose teeth. The dentist and assistant had a harmony that made the work stress free as possible for me. Excellent service.
Hi Mark, It's great that you mention the harmony between the dentist and nurse. It's such a important part of our clinic, teamwork and we're glad you felt it too. Thanks so much for taking the time to share your lovely words and we look forward to seeing you again soon!
Fantastic experience: I think i’ve finally found the best dentist. Everyone at the practice was super nice, attentive and caring. I have had a complex case with my trauma for about the last 20 years and the previous dentists have been very lazy and not helpful. When I saw Pat today I was impressed and so grateful for all the information explained to me. He explained everything he was doing, especially breaking down the xray and the recommendations to me. He explained the different processes of teeth removal, dentures and implants and was super transparent about the costs. I felt really supported and honestly more empowered with what I need to do long term for my situation. Also a huge bonus was Pat was super gentle. For once I didn’t feel like a dentist was digging into my skull during a teeth clean!!! Thank you to the team and huge huge HUGE shoutout to Pat for being such an informative, friendly and caring dentist.
Hi Christine, We're so glad to hear that you had a good experience. Dr Pat will be so happy to hear this and thanks for sharing it with us!
Fantastic experience: Really enjoyed my experience with Dr Huy Thien Do! He walked me through the entire process explaining what he was doing and why, as well as constantly checking in on me and adapting to make sure I wasn't experiencing too much pain (I have very sensitive teeth & gums). I left with a very thorough clean, smooth fillings and also understanding the importance of flossing :)
Hi Evonne, Thanks so much for the stars! Also, remember to keep flossing!
Fantastic experience: The team at Dental At Keys were great - very polite and helpful all around. Dr Erwin Khoo was very thorough with my check up and clean and provided an opportunity for questions following towards the end which was very helpful. My experience was very pleasant and I will certainly be returning! Thanks DAK!
Hi Yezen, Thanks for your lovely words, really appreciate it! We have an amazing team we are proud of and glad that you had a good experience!
Fantastic experience: Dr. Huy Thien Do is an excellent dentist. From the moment I entered the office, I felt welcomed by the friendly staff. The clinic is clean and well-maintained, creating a comfortable environment. Dr. Huy Thien Do displayed excellent professionalism and expertise, thoroughly addressing my dental concerns. They took the time to explain procedures in a clear and concise manner, ensuring I felt informed and at ease. The quality of care provided was exceptional, and I left with a renewed confidence in my dental health. I highly recommend Dental at Keys for anyone seeking a skilled and compassionate dentist.
Hi Jerome, Such lovely words and we thank you for sharing! We do try to spend the time with our patients and it's so great that you valued that time too! Hope to see you again soon :)
Fantastic experience: Staff are really friendly and my daughter, who is 5 had an amazing experience for her first time at the dentist. Would highly recommend.
Hi Helen, We really want kids to have a great visit with us and create that lifelong trust and we're so glad that your daughter had a great time! We look forward to seeing you guys in future!
Fantastic experience: Had a really good experience at Dental at Keys! All the team is lovely and so helpful! Dr Ta made me feel less anxious in regards to treatment and explained everything in a manner I could understand and was so gentle with his care! Would definitely recommend Dental at Keys
Hi Anastasia, Thanks so much for the lovely words about Dr Ta. He is great and we're glad that you had a great experience as well. We're sure with time, we can work on overcoming that dental anxiety with you too :)
Fantastic experience: I had best experience with Dental at Keys. I felt welcomed the moment I went there. The consultation was thorough which addressed all my concerns. All staff members are polite and professional.
Hi Supreet, Thank you so much! A warm welcome is what we want you to feel! We hope to see you again soon!
Fantastic experience: I recently had my first consultation, cleaning, and check-up at Dental at Keys, and it was truly fantastic! The friendly reception staff made me feel welcome from the moment I arrived. The dental team displayed professionalism and expertise during the consultation, thoroughly explaining every step. The cleaning was gentle yet thorough, and the dentist provided a comprehensive check-up, addressing all my concerns. The clinic's modern facilities and caring staff created a positive experience overall. I highly recommend Dental at Keys for exceptional dental care.
Hi Richard, Thank you so much! Fantastic is such a compliment and we are so glad you had a great experience. Thanks for being a lovely patient too!
Fantastic experience: Amazing dentist. Informed them that i get very anxious at dentists and they were amazing. Talked me through everything they were doing. Provided me with some answers and a plan to manage my tooth issue. Referrals sent that day. Friendly and kind and professional. Would definitely recommend!
Hi Dean, Thanks so much for your kind words. We hope that with time that your experiences will evolve to be even better! Hope we see you soon.
Fantastic experience: Wow, that was my experience. Saw Dr. Lee and she was very attentive to what needed to be done and ensured I was comfortable throughout the process. They were upfront about the costs and didn't muck around trying to upsell or do things that were not needed during my visit. Highly recommend especially if you haven't had the best experience with dentists in the past.
Hi, Thanks so much for the kind words. We try to be open and honest with everything here and we're glad that you appreciated that. We hope to help you again in future!
Fantastic experience: I first visited Dental at Keys for the painful cracked dead molar tooth. Dr Bruno Lim was very gentle and reassuring. He explained to me clearly what the process involves. The molar removal was swift and painless. I went home in anticipation of post-anesthesia pain, but it never kicked in. I even had lamb shank for dinner.. of course I chewed on the good side. Dr Bruno did an amazingly brilliant job! Update on 8 Apr 2023: I got my implant done at another dentistry a few months later cos Dr Bruno keep pushing the price up after each appointment. I am v happy with the job and it cost $1,300 less than the price quoted by Dr Bruno. Sorry for the belated update.
Thank you for your great review! We are so pleased to hear you had a pleasant painless experience with Dr Bruno at Dental at Keys!
Fantastic experience: The reception staff has been fantastic. They are friendly and very professional. Dr. Huy is an excellent Dentist. He was easy to talk to and compassionate. I highly recommend this place for all your dental needs.
Hi Lihil, Thank you so much. We really try to create a welcoming space and we're so glad that showed through. Dr Huy will be so happy to hear :)
Fantastic experience: My experience today was really nice at Dental at Keys! It’s close by to home and the practice was nice and clean and feels new and modern! Dr Bruno and the team were very helpful and knowledgeable!
Hi Daniel, Thank you so much for the great feedback! The team and Dr Bruno would love to hear that! Hope to see you again soon :)
Fantastic experience: Went to Dental at Keys recently. Staff at reception were pleasant and promptly tended to my apppointment needs. The friendly dentist did a great job to repair a front tooth gap and he reviewed with me on the job done & whats probably to be done next. I will visit Dental at Keys again with confidence
Hi Jimmy, We're so glad that you had a wondeful experience because our team work so hard to make it happen! Look forward to welcoming you again :)
Fantastic experience: The dental clinic is well located in the second floor of the building, ample natural light from windows with calm, relaxing environment. Dental nurse and receptionist were well trained, efficient and polite. Thanks Dr Lim who carried out thorough oral examination, exceptional good quality of services above my expectation. Highly recommended.
Hi Janet, Thank you so much for such kind words :) We love our practice and team and so glad that shone through to a lovely patient such as yourself!
Fantastic experience: Good customer service. My father appears comfortable with his treatment yesterday, good and clear explanation from Dr Daniela. Dad also said clinic is hygienic with good infection control. Unfortunately, Keys Dental is not with Bupa private healthcare provider, spend big extra cost out of pocket on procedures. It will great if Keys Dental with Bupa provider
Hi Nidelly, Thanks for the lovely words and we're so glad that your dad was happy with our service. We do accept BUPA too and assure you that any restrictions are from the BUPA side of things and not a choice by us so we urge you to campaign for the small businesses that it affects! We find that not-for-profit health funds work to the benefit of their members rather than for the corporate health funds.
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