Cranbourne North Dental
Information about Cranbourne North Dental
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 8:30-18h
- wednesday: 8:30-18h
- thursday: 8:30-18h
- friday: 8:30-17h
- saturday: 9h-13h
Cranbourne North Dental was founded with an aim to provide quality care for every tooth, young, old and anything in between! We are a local Cranbourne dentist that offers exceptional general dentistry, cosmetic dentistry, implants, orthodontics, Invisalign and wisdom teeth removals for all our patients. Our aim is for all our patients to be comfortable with us and we will do everything to make that happen. We want your visit to be relaxed (definitely no tears or screams!) and more importantly for you to understand everything that we recommend.
Our comment from Top Dentistas about Cranbourne North Dental:
Cranbourne North Dental is highly regarded for its exceptional patient care and welcoming environment. Clients consistently report experiencing a level of service that surpasses their expectations, emphasizing the professionalism and friendliness of the entire staff. Here are some highlights:
- Exceptional Care: Many patients express gratitude towards the dentists, particularly Dr. Daniella and Dr. Patrick Ta, for their detail-oriented approach and gentle treatment methods.
- Family-Friendly Atmosphere: The clinic is commended for being accommodating to children, with a nurturing environment that alleviates anxiety and promotes a positive experience for young patients.
- Clear Communication: Patients appreciate the thorough explanations provided by the dentists regarding procedures, which significantly helps in easing any fears or uncertainties.
- Modern Facilities: The clinic is equipped with advanced technology, ensuring efficient and effective treatments while maintaining a clean and organized space.
- Supportive Staff: The reception team consistently receives praise for their hospitality, helping to create a warm and inviting atmosphere from the moment patients walk in.
Overall, Cranbourne North Dental stands out as a top choice for dental care, with many clients recommending it to their friends and family for its compassionate, professional service.
Services and Treatments
Cranbourne North Dental: Reviews
Fantastic experience: I had the best dental experience ever. Definitely returning for all my future dental care needs.Strongly recommend this practice. Specially wanted to thank Dr Quynh Truong for the excellent service and the care given.
Fantastic experience: My son and I saw Dr. Ammu today and were so impressed. The clinic is spotless and equipped with modern, high-tech equipment, which really gave me confidence in the care we were receiving. The team was incredibly patient and kind with my son, who was a little nervous! Dr. Ammu also made sure to take the time to explain everything to him and made sure he felt comfortable throughout the whole appointment. It was such a positive experience for both of us, and we will certainly be back!
Hi Jolene, Thanks for those kind words and we’re so glad that you had a great experience! Hope to see you again soon!
Fantastic experience: Embarrassing enough, I was so afraid of the dentist growing up. If only I had met this team at a younger age! So accommodating and friendly, would highly recommend.
Hi Ellie, That’s such a lovely thing for you to say! There’s nothing embarrassing about being afraid and we’re glad that you still trusted us with taking care of you! Thanks for sharing your experience with us.
Fantastic experience: Very friendly and caring dentist. Procedure is more gentle and less pain compared to my previous dentist.
Hi Anthnz, Thank you so much for sharing your kind words!
Fantastic experience: Very friendly staff and a great atmosphere! Everyone at Cranbourne North Dental was kind and welcoming, especially with kids — they were so gentle and made the whole experience easy and stress-free. Highly recommend!
Hi Sakine, We love seeing kids! So glad that you guys had a great experience. Looking forward to seeing you guys again!
Fantastic experience: A professional, clean, friendly environment. Staff are incredible. Full of knowledge, extremely friendly and comforting. Dr Bruno was able to explain everything in a way anyone can understand as well as the pros and cons of the required treatment, with no pressure of getting it done then and there. Great pricing and payment options. Would highly recommend this practice.
Hi Chantelle, That's so lovely to hear! We really appreciate you leaving your thoughts and recommending us!
Negative experience: Was told that I have a hole in my tooth and I need a filing ASAP. I didn’t believe them. Went elsewhere a few months later and asked them to check for holes. They found nothing concerning. A bit suspicious…
Hi M M, We’ve tried to locate your details in our system but haven’t been able to find a match based on the initials provided. It’s difficult for us to follow up or address your concerns when we’re not sure who you are. At our practice, we take great pride in our integrity and the care we provide. If one of our patients has had an experience that didn’t meet expectations, we genuinely want to hear more. We’d be more than happy to offer you a complimentary consultation to discuss any concerns you may have. As your feedback was posted anonymously, we’re currently unable to reach out to you directly. Please don’t hesitate to contact us on (03) 5933 2766 — we would truly appreciate the opportunity to speak with you further. Thank you.
Fantastic experience: My experience at Cranbourne North Dental, was nothing short of professional and friendly. I was met with a friendly smile from the receptionist, who had a wonderful sense of humour. Dr Bruno did my check up, he was very understanding and took his time to explain everything before proceeding. It was great to enter into a dental clinic that made me feel comfortable and wanted. I strongly recommend Cranbourne North Dental to everyone.
Hi David, We love a good sense of humour! We love that you had a good experience and look forward to seeing you again!
Fantastic experience: Have been going to see Bruno for a few years now. He is a great dentist and is very thorough. All of the staff are also very friendly and welcoming.
Hi Marie, That's wonderful to hear! Thanks for the kind words!
Fantastic experience: Great service, highly recommended!
Thank you so much Clarence!
Fantastic experience: Best experience you can possibly get with their starter kit bargain. Dr Patrick Ta was very polite and informative, getting down to the very little details regarding my oral health. Overall my experience was very accomodating and above and beyond. Thank you
Hi Kevin, That's so great! Our aim is to make sure you understand everything about your treatment! Thank you for choosing us for your dental care!
Fantastic experience: Dr. Ammu Ruby is kind, professional, and incredibly thorough. She made me feel completely at ease and explained everything clearly. Her gentle approach and genuine care make her an outstanding dentist. Highly recommend!
Hi Melissa, Thank you so much to take the time to leave your comments. It really warms us up on this wintry day! Hope to see you again soon!
Fantastic experience: I recently had my first appointment at the clinic, and I couldn't be more impressed. From the moment I walked in, the front desk staff were welcoming and efficient, making the check-in process smooth and stress-free. Dr. Vincent took the time to listen to my concerns and explain everything clearly during the exam. They were gentle, thorough, and made sure I felt comfortable throughout the entire visit. The office is modern, clean, and well-organized, and I really appreciated how they prioritized both professionalism and patient comfort. As a new patient, I felt valued and well cared for. Highly recommend!
Hi Priya, Thanks for taking the time to leave your comments. It's really appreciated and makes our team jump for joy! We look forward to seeing you again!
Fantastic experience: Very helpful and kind dentists, assistants and staff. For someone with a huge fear, they were hugely considerate of my welfare and needs. Highly recommend!
Hi Alan, So lovely to hear that despite your fear you chose us and we are glad we could help you out! Thanks for leaving your comments!
Fantastic experience: very happy with this dentist will be coming here for now on.
Hi Dan, Thank you! So glad to hear and look forward to seeing you!
Fantastic experience: The staff was friendly and welcoming, and Dr. Ta was thorough and explained everything clearly. I felt well taken care of from start to finish. Highly recommend!
Hi Frishta, We are so glad that you enjoyed your visit and we hope we can help you again in future!
Fantastic experience: Never thought I’d say that having a tooth taken out would be a good experience, but it was a great experience. And the dentist was amazeballs. I’m so relieved to have this resolved as it’s been an issue for a good 10 years. Thank you for helping me.
Hi, Thanks so much for trusting us with your care. We prefer not to have to remove teeth as well but glad that you had a great experience nonetheless!
Fantastic experience: The service is impeccable and of the highest quality and standard. Thank you and would definitely recommend CNDental.
Hi Shane, Thank you so much for letting us know!
Fantastic experience: Absolutely a 5 star experience! Each time I visit I am greeted warmly by Karen on reception, making me feel less anxious before my appointment even begins. Dr Vincent and Shir Ley are so lovely and professional, making sure to thoroughly explain everything to me before each procedure as well as during. Although I hate going to the dentist, they make it a lot easier, and I appreciate their caring and warm personalities immensely
Hi Aly, Thank you very much! Our 5 star patients deserve the very best :) Hope to see you again soon!
Fantastic experience: I have a fear of the dentist, and had to make an emergency appointment due to pain. This process was very quick and easy, and my initial deposit was paid online. I want to give a big shout out to Dr. Patrick Ta who was extremely patient with me. He explained everything thoroughly, and after initial consult on area of pain, he then explained what needs to be done moving forward including the charges. I've never felt so comfortable at a dentist, and I truly appreciate his patience and being so gentle with me. Highly recommend Cranbourne North Dental.
Hi Dee, Thanks so much for sharing your experience with us. We’re so glad that Dr Patrick was able to make it a comfortable appointment for you. We hope in time that we can help you overcome your fear of the dentist :)
Fantastic experience: Great team. Very friendly. Dr Vincent did amazing with explaining procedures and helping with anxieties. Thankyou!
Hi Rebecca, We’re so glad to hear! Hope to see you again soon and that the dental anxiety will vanish with time!
Fantastic experience: They nicely treated me and everyone was so smart
Hi Laila, We’re so happy that you had a great experience with us! Thank you for taking the time to leave your comment too!
Fantastic experience: I had an outstanding experience at Cranbourne North Dental yesterday. From the moment I walked in, I was greeted with warmth and professionalism. The staff was incredibly friendly, and the clinic was spotless and welcoming. The Dentist took the time to explain everything thoroughly, which made me feel at ease throughout the entire procedure. The care I received was exceptional, and I truly felt like a priority during my visit. It's the best dental experience l've ever had, and I will definitely be returning for all my future dental needs. Highly recommend!
Hi Patty, So lovely of you to leave this feedback. Love a chocolatey name leaving a review for a dentist! Haha. Thank you so much and we look forward to seeing you again in future!
Fantastic experience: Excellent service provider in care of the tooth management, great staff, very knowledgeable dentists at the Cranbourne north Dental clinic. Highly recommended to everyone who is looking for their dental treatment.
Hi Anil, That's such lovely feedback for us and it really makes us smile! Thanks for taking the time to let us know!
Negative experience: These kind of places only seem to care about money not helping patients. They take money to book appointments which doesn't help pensioners
Hi Delan, You contacted our practice to book an appointment on behalf of someone else, and as with all our calls, we provided detailed information about the process, including our booking deposit policy. Upon receiving this information, you became angry and abusive toward our team member but still chose to proceed with the booking. At no point were you forced to make an appointment—you had all the details and made the decision. However, you then chose to leave a 1-star review before the appointment even took place. We do not tolerate disrespectful behaviour toward our team, and we made this clear when you visited the practice in person. Regarding the booking deposit, this has already been explained to you, but we are reiterating it here for clarity. A deposit is required for most appointments, including those booked online, as part of our system. This is not an extra charge—it can be applied toward the cost of your appointment unless further appointments are required. As a small business, this policy helps prevent non-attendance and we apply it consistently to ensure fairness for all our patients. It is disappointing that you chose to leave a negative review under these circumstances and even more so that you questioned our commitment to patient care when, in reality, both our patients and our team are our highest priority.
Fantastic experience: Awesome experience.They are super friendly with kids and know how to make child ready for treatment.
Hi Samia, So glad that your child had a great experience. We really strive to make sure that kids enjoy coming in! Thank you!
Fantastic experience: Admin staff were very welcoming and efficient. Dr. EJ was very patient with my son who was really anxious about getting the needle. It all worked out beautifully. Short and sweet!
Hi Jennifer, Thank you very much for your kind words. Hope your son is all good now :)
Fantastic experience: I booked an appointment for the yearly checkup for my kids and I was quite hesitant at first and anxious about how my kids would react as the situation can be quite overwhelming. However, upon our arrival, we were met with Farah (who is exceptional at her role), welcomed us with a pleasant smile and guided us to Dr. Ammu’s room. Dr. Ammu is very professional, very friendly and extremely informative with every action taken. She made the whole experience so easy and enjoyable for the kids that I had to come back for another appointment. I then booked an appointment for the 6 month check up and we were booked with Dr. Daniella who also had been very helpful and professional. She was very knowledgeable and clear in her explanation and I feel like I’m learning something new after every visit. I want to express my greatest gratitude and I’m grateful for their professional and excellent service. I can’t recommend this practice enough!! Keep up the great work!
Hi Tifaa, We are very lucky we have a great team and we're so thankful that you took the time to leave your awesome comments! We look forward to seeing you guys again soon :)
Fantastic experience: Expert Dentist and amazing receptionist that welcomes all patients with a friendly smile and warmth.
Hi Alain, We love showing off our smiles and hopefully you do too! Thanks so much for the lovely comments :)
Fantastic experience: The greatest experience to have at a dentist! Very thorough with their explanation and findings. Holistic approach taking into perspective the entire history and other impacts to patients dental health. Kind of a therapy session ahaha. Can’t wait to be back!
Hi Yasmine, Thanks for the lovely words. The teeth are the true windows to the soul :P
Fantastic experience: Just googled a great place for kids dentist and this place popped up! Booked in for the very next day with my 2 year old and he had the best experience! Such great dentist and dental nurses that are fantastic with my son! Highly recommend
Hi Scotty, Thank you so much! We love seeing kids and so glad that he had the best time!
Fantastic experience: Great experience with Dr Vincent Hou. Made me feel at ease and explained all the options of treatments that I could choose from. The nurse and the receptionist were great as well and very helpful. Recommend highly!
Hi Lou, Thank you so much! Feeling at ease is so important and we're glad that you felt that way in Dr Vincent's capable hands :)
Fantastic experience: Rang on the 20 Dec’24 and I was given a consult, which I couldn’t get at any other dentistry at this time of year! The Dentist I saw was Vincent . He was confident that he could do an extraction of a wisdom tooth that had begun to give me pain despite 5 days of antibiotics given to me by my usual dentist that had closed for Christmas holidays, and a X-ray image with a referral. He gave me an appointment in an hour’s time . I lived close by so suited me . He got the tooth out without much drama. Must thank Vincent for his expertise, professionalism and a top job! I did have severe pain after the anaesthetic wore off , but that was my fault for delaying the combination of panadeine forte and neurofen prescribed (as I was worried about the after effects of ibuprofen with my usual candesarton medication for blood pressure). After a couple of doses of the combination panadeine forte and neurofen the pain subsided and gradually got better ! Finished n my dose of antibiotics prescribed and back to eating normally. Thank you Vincent you are a legend!
Hi Theo, We are so glad that we could help you out! Hope you had a great break and thank you for your kind words!
Fantastic experience: Quite recently I attended cranbourne Nth Dental and my dentist was Dr Patrick Ta. I went there with multiple dental concerns i needed advice with That i had unfortunately been putting off for some time and I was informed of the option of the Surgeries New Patient Package.It was a good value package in my opinion considering I required several xrays and they were included in the Capped price which for me financially was very helpful.From the moment i walked in to the surgery my first interaction was with the lovely receptionist who I had also spoken to the day before about my dental concerns.She was extremely knowledgeable and friendly and while I took up alot of her time with my questions I never once felt rushed through the call.The same feeling came with Dr Patrick.He had a placid caring nature and was very friendly and professional and explained everything he was doing as we proceeded with the examination which I found very relaxing .At the end of the consult Dr Patrick took the time to talk me through the xrays and explain to me exactly what needs to be done And the different options available to me going forward.It was my first Visit and I am happy and confident to proceed with my dental treatment having Dr Patrick as my dentist.Going completely off first impressions and how my entire visit went I highly recommend attending this dental clinic. Thankyou to the friendly team at cranbourne Nth Dental.
Hi Kim, We really appreciate you taking the time to leave such a detailed review. We are so glad that you had a great experience. We love welcoming patients like you into our practice community :)
Fantastic experience: Really great experience! Dr Patrick Ta is easily the best healthcare professional I’ve ever come across.
Dear Anson, Dr Patrick will be so glad to hear! He is amazing and we are so thankful to you taking your time to leave your comments!
Fantastic experience: Very good service, gentleness of the Dentist and his assistant as well as the receptionist. Recommend definitely
Hi Prisyl, Thank you so much for your kind words!
Fantastic experience: Wow, I’m blown away. I’ve been to something like 5-10 dentists in my life, and this was by far the best service I’ve received. Karen @ reception was lovely and helpful; and Dr Patrick Ta was super-impressive: friendly, professional, informative, thorough, caring and careful. I’m so impressed!
Hi Matt, Wow! We are really chuffed reading that! Thanks so much for brightening up our smile :). It was lovely to welcome you to our practice community!
Fantastic experience: Highly satisfied! A big shout out to Dr.Patrick and Farah. You guys were so friendly and helpful to my little sister. Thanks heaps!
Hi Ali, Thank you so much! What a great big brother you are too!
Fantastic experience: I attended the clinic for an emergency appointment after recently moving to the Cranbourne area. My visit has easily been my best and most comfortable experience going to the dentist! The staff are so lovely, and each step of the process is explained in detail as well as a full breakdown of cost and the opportunity to ask any questions you may have. Couldn’t recommend this practice more, and I highly suggest coming here if you are in search of a new dental practice! Will definitely be back for all future dental work :)
Hi Aria, Thank you so much! We really try to make sure that you are well informed and we are so glad that you appreciated it! Hope to see you again!
Fantastic experience: Hi it was our first experience at the dentist for our 3 year old son. He was hard to deal with as all very young kids are but it became a fun & exciting time. Thanks
Hi, Thank you so much! We love seeing kids at our practice so we're so glad we had a great time!
Fantastic experience: Probably my best dental experience. They were very upfront about pricing and procedures they were doing, taking the time to explain what they were doing, why they were doing it, and what the results meant. A very calm and anxiety free experience!
Hi Lucy, Such lovely words! Thank you very much for taking the time!
Fantastic experience: Absolutely incredible experience with Dr Daniella. Cannot fault her. I hadn’t been to the dentist in many years and she immediately put me at ease, taking me through what she was doing step by step and constantly providing reassurance. Thorough checkup followed by a detail conversation that focussed on both my lifestyle and the results of the examination. Daniella then worked with me to create an action plan that suited, whilst being very upfront about pricing. Can’t recommend highly enough.
Hi Jordy, Thank you so much for the lovely feedback. We hope that we can continue making your future visits comfortable!
Fantastic experience: Dr. Bruno was amazing. He discussed in details what would be the next plan. This was my first appointment and it went smoothly. Farah was also quite nice while doing X-rays etc.
Hi R F, That's so great to hear! Thank you so much :)
Fantastic experience: Great service and amazing staff. Definitely recommend them to anyone ❤️
Hi Russell, Thank you so much for the recommendation! Love to see you again!
Negative experience: First visit to do a full examination / assessment of my oral health check up .. The staff are very professional in their role. Ensuring the patient is comfortable and relax .. Provided a treatment plan to better my oral health.. Thanks to the team at Cranbourne North Dental ✌️
Dear Tereani, Thank you so much for your lovely words and for giving us a chance to better your oral health! We’re just wondering if you missed a few stars with the rating?
Fantastic experience: if you are looking for a caring, compassionate , respectful dentists and dental clinic then this is the one to go to. i have not seen a dentist in many years from a fear and phobia of dentist but due to a severe tooth ache i found Cranbourne north dental and Dr Patrick Ta ,who treated me and reassured me during my procedure and has restored my confidence in returning for a second visit. Thank you.
Hi Ken, Thank you for taking the time to share such lovely feedback. It was great looking after you and hope to see you again soon!
Fantastic experience: Fantastic dental service, doc and staff are amazing and show how much they care for their patients. Really helpful and provides upfront quotes for their services if going privately. I had 2 teeth extracted in one appointment and once the numbness wore off I was acting like nothing happened. No pain, no trouble and no issues after it. Really appreciate this dentist and I would 100% recommend them to anyone in need of dental assistance.
Hi Mei, That's awesome to hear! We genuinely try to make it a comfortable experience and so glad to hear you thought so too. Thank you very much!
Fantastic experience: I can't recommend Cranbourne North Dental highly enough! After weeks of dealing with persistent pain in my daughter's teeth and multiple visits to another local dentist with no resolution, we turned to Cranbourne North Dental, and it was a game changer. My daughter had been suffering for around two months. We had already invested in x-rays and a filling from another dentist, costing us around $600, but her pain persisted. The subsequent visits to that dentist involved more x-rays and still no clear diagnosis, just a suggestion to use Panadol. My daughter was frustrated and adamant about not returning to that dentist. That's when we found Cranbourne North Dental. From the moment we walked in, we were met with professionalism and a genuine concern for my daughter's well-being. The team took the time to thoroughly assess her condition, explain their findings in detail, and devise a clear treatment plan. Their expertise and compassionate care made a world of difference. Thanks to Cranbourne North Dental- Dr Daniella, my daughter is finally pain-free, and we couldn't be happier with the level of care we received. If you’re looking for a reliable, skilled, very well priced and caring dental practice, look no further!
Hi Mick, I am very sorry that your daughter had to go through that. Glad that our team could help, hope she is feeling more comfortable again with coming to the dentist. Really great to meet you guys and hope to see you again soon!
Fantastic experience: Dr EJ is very thorough and takes the time to explain everything. He only does what's necessary and offered advice no other dentist has. My son said he really likes Dr EJ and wants to only see him! Thanks for a wonderful visit, we'll definitely be back!
Hi Kaz, Thank you so much for your kind words! Look forward to seeing you and your son again soon :)
Fantastic experience: Dr Patric is amazing.Super friendly with kids. one of the best dentist. Both of my daughters going there. My 5year old had to remove her tooth and process was amazing and smooth. Highly recommend this dental service and Specially Dr Patric. (Specifically for kids)
Hi Kushani, we are very pleased you have a 5 star experience with us!
Fantastic experience: The preliminary examination was very thorough and clearly explained to me. I had 2 subsequent procedures here and am very happy with the work. My teeth have never felt better! All done in in 2 one hour sessions.
Hi Marc, Thank you very much for your kind words. Really appreciate it!
Fantastic experience: First time at this Dentist today and I would absolutely recommend them. Kind, caring and compassionate. I had a great outcome. Thanks for making me feel so much at ease.
Hi Louise, Thank you so much! We hope to see you again soon :)
Fantastic experience: Dr Patrick was very kind and caring and explained everything every step of the way, the lady working reception was such a bright calm energy exactly what you want when u are going in to the dentist definitely coming back here
Hi Ariel, Thnk you very much. We try our best to make it a good experience and we're so glad that you thought so too!
Fantastic experience: Fabulous team was very warm welcoming understanding and professional and patient with my daughter who is on the spectrum she can’t wait for her next visit thank u highly recommend Cranbourne nth dental
Hi Alisha, Thank you very much for taking the time to share your review with us. We love seeing kids here and we're so glad that your daughter had a great time! Looking forward to seeing you guys next time!
Positive experience: Great service. I called same morning for an emergency oral pain and they accommodated me for the same day afternoon. Dr. Ruby was gentle and professional, she explains and informs you step by step
Hi Victoria, Thanks so much for the lovely words :) We hope you are feeling better now!
Fantastic experience: Both me and my toddler son had great experiences at Cranbourne North Dental at different instances. Dr. Erwin treated both of us and he is an absolutly wonderful person to interact with and an amazing dentist. All the dental treatment procedures went like breeze without even any minor discomfort. He is a truly gifted dentist whom we will visit again. Thank you very much..
Hi Ajay, We are so glad that you both had a great visit with Dr Erwin. Thank you for taking the time to leave such kind words!
Fantastic experience: My 6 year old was booked in for check up and clean with Dr Patrick. Turned out he needed a filling as well. Dr Patrick was very kind and patient and took the time to explain every aspect of what he was about to do. My son handled everything really well, even the needle, and Dr Patrick's demeanour played a huge role in that. Thank you Cranbourne North Dental
Hi Sarah, Really appreciate the kind words. Dr Patrick and our team love seeing kids and are great at making them feel relaxed and we're glad that your 6 year old did so well!
Fantastic experience: Had my check up and clean with Dr Pat today. Staffs were very welcoming as soon as I stepped into the practice. Dr Pat is lovely, very thorough with his explanation in regards of my teeth, and gentle during the teeth cleaning process! Great communication between the dental assistant dentist too! Will definitely return in the future.
Hi Shirley, We're so glad that you had a great visit with Dr Pat today. He is lovely as are our team and it's great that you thought so too! Thanks so much for taking the time to leave your feedback!
Positive experience: Friendly staff , professional and knowledgeable dentist. Explained my dental issues in terms I could understand and gave me a few choices for treatment.Happy to continue as new patient.
Hi Chris, Thank you very much for your lovely words. Hope to see you again soon!
Fantastic experience: Dr Daniella was amazing. She was so friendly and gentle with my daughter. The nurse was lovely and reception staff aswell. Can't recommend this clinic enough!
Hi Elyse, Thank you very much. Dr Daniella and the team will be so happy to hear that :)
Negative experience: really unprofessional and immature when a business replies back on my previous review arguing and lying... it doesn't look good. really not a good reflection for you. the receptionist was very rude to me when I walked in to my app and I was extremely uncomfortable as I got a lecture from her why I was 9 mins late who I told I may be over the phone when I booked the app and yes I rescheduled my app because I could not make it as things do come up and yes I did explain hence why she rescheduled me. as soon as I walked in I got scolded at by the receptionist for being late. did not want to listen or let me talk but did want to speak very rudely to me and for me to just listen to her tell me I was late and that the dentist had too many bookings so she couldn't see me anymore.(in there reply to my review they lied and said the dentist stayed back for me as she was going home after my app) and that I didn't give a good enough reason? maybe give the client a chance to next time instead of talking over them and making them feel uncomfortable as soon as they walk in. yes you did call 2 mins before I walked into the dentist and I could not pick as I had my baby in the car with me who had my attention and I was so close so I thought I am about to walk in now anyway. (really did not expect the 2 mins it would take me to rush in would be the decision factor of being sent back home with no app and being disrespected) I did apologise for being late as soon as I walked in and I advised that something had come up (I don't think clients have to explain their personal information just to prove its a good enough reason for you to decide how you will treat them as to why they were late) I am allowed to put my review as this was my experience here and I will as I feel people should know how they could be treated for being abit late. instead of replying with excuses to try to hide what happened or make me look bad in your reply, why don't you train the receptionist how to better deal with clients and have empathy and some compassion for your paying clients than maybe prevent getting a bad review in the first place? is this how you have good reviews you reply to all the bad ones and make them delete them? and again every time I come here I literally wait up to 20 mins so is your time more important than your clients? because by not waiting for me for 9 mins that's exactly what it seems. all my friends and family I referred and who became your clients because of me will also be finding a better dentist. please be better for your paying clients.
Hi Umrah, You deleted your previous review and our reply to it and wrote this new review. At no time did our response to you mention anything about deleting reviews so we are not sure what you mean by that. We can see now there is no point replying to you in a reasoned way. As we wrote before, good luck to you and we hope you find another dentist to look after your oral health needs. Regards, Cranbourne North Dental **Our original response to your original review as below (now deleted)** Hi Umrah, When you post a review like that, we must respond and elaborate. You called us 10 minutes before your original appointment that you had made 1 day prior and confirmed as well. You then advised us that you were not coming to your appointment. No apologies, no reason given. We then specifically made time later in the morning to see you. When you did not arrive for your appointment, we called you to find out where you were, to which you did not respond. When you arrived, you were advised that you were 10 minutes late, which you replied to say that it is 9 minutes apparently, and not 10 minutes. Again, no apologies and no prior phone call to advise you were going to be late. We mentioned that we tried calling you to find out where you were, however, you did not take our call, which you acknowledged. We shifted things around to accommodate you when you called us with short notice about the prior appointment. We did not have to do that but because we try to do our best for our patients, we did. Dr Daniella stayed back specifically for you when she was meant to leave earlier. There was no part of this that was unprofessional. We treat all our practice community with respect, and we have treated you with the same during all our interactions and even when all this happened. You can disagree with what has happened, but at no time did you treat us with the same respect. It is likely that you are not a good fit for our practice and our values, and we wish you well to find another practice that you are happy with. Regards, Cranbourne North Dental
Fantastic experience: In my experience i was so appreciated grateful for their good services, staff are all friendly and very helpful especially the doctor. As a new patient i was so happy that my family introduced me and just for a days i already been attended, unlike my experiences in the regional where i live take me a month to wait, now i don’t care i have to travel long way because i believe i find the right place. i was so amaze of their great services, Thank you for being part as your patient.
Hi Analiza, Thank you very much for your lovely words, we really appreciate it.
Fantastic experience: I highly recommend Cranbourne North Dental. I am and have been very anxious about going to the dentist and have had bad experiences at dental practices before. I had my first visit at Cranbourne North Dental and I was put at such ease. Dr Daniella was so friendly, professional and approachable. She explained everything throughly, talked me through everything as she did it and there was no judgement from her at all. Karen on reception was also so lovely and helpful over the phone and in person. I’ve booked another appointment there and if you need a new dentist I recommend you contact them.
Hi Tracy, Thank you very much for you recommendation! We sincerely appreciate it and look forward to seeing you again in future!
Fantastic experience: We were really pleased with the service provided for our daughter during her dental appointment. Dr. Daniella was fantastic! Highly recommend Cranbourne North Family Dental.
Hi Bianca, Thank you so much for your kidn words. We are so glad your daughter had a good experience. Hope to see your family back again soon!
Fantastic experience: Doctors are very good and friendly, got my 8 year old sons teeth extracted and the whole process was very smooth. Thanks team, now my son is not scared to visit a dentist. We will see you soon for further treatment.
Hi Maya, Thank you so much! We love seeing kids and we are so happy that we had the opportunity to make your son's experience a good one :)
Fantastic experience: I had a great experience at Cranbourne North Dental. The staff was incredibly friendly and welcoming. I would highly recommend this dentist to anyone in need of dental care.
Hi Mandy, Thank you so much for those lovely words. Really appreciate it!
Fantastic experience: Dr Danielle was such an awesome doctor, so kind and knowledgeable. She explained everything thoroughly, provided the options and then throughout the procedure she's was 100% there, checking on me to see if I feel any pain, etc. The procedure itself was performed very professionally, with a great outcome. I 100% recommend Dr Danielle. She's just great from every aspect you want to look at.
Hi Gabriela, Thank you so much. Dr Daniella is wonderful and glad you thought so too!
Fantastic experience: I had a great experience at Cranbourne North Dental. The staff was incredibly friendly and welcoming. Not to mention, the quality of service I received was top-notch, especially considering the reasonable pricing. I would highly recommend this dentist to anyone in need of dental care.
Hi Mohammad, Thanks so much for your lovely words!
Fantastic experience: I had to have a tooth removed and was feeling a bit of anxiety about the procedure. You don't need to worry Staff here are friendly caring understanding and professional from start to finish. Procedure was quick and painless Will be going back for further procedures. If you are like me and have anxieties about visiting a dentist I would highly recommend this place.
Hi Mark, Thanks for those lovely words even after we took a tooth out for you! Hope to see you again :)
Fantastic experience: Dr. Patrick Ta was my dentist today and he was amazing. One of the best one's I've ever been to. All of the staff were fantastic as well
Hi Michelle, Thanks for that amazing comment! Dr Patrick will be so happy to hear that!
Fantastic experience: I'm quite a nervous person when it comes to going to the dentist. Absolutely no need here. Daniella was lovely and really put my mind at ease. The receptionists were also really nice.
Hi Jackie, We totally understand the fears that come with a dental appointment but we're so glad that you found it was better than you expected! Really appreciate the lovely feedback!
Fantastic experience: Very friendly clinic. Nice modern, clean space. I was seen by Patrick who was really welcoming and made the experience very positive. All the staff were exceptionally friendly and made my comfort the priority. Will definitely be coming back!
Hi Mikaela, It's so great to hear that and we look forward to seeing you again! Thank you!
Fantastic experience: Took my 5 year old who was a bit apprehensive but Daniela was absolutely amazing. We will definitely be coming back here my daughter loved her and was super comfortable with her!
Hi Norma, We love seeing kids and we're so glad that your daughter enjoyed her visit :) Thank you! Look forward to seeing you guys again soon!
Fantastic experience: Amazing experience, I am always anxious when it comes to dentists so I hold off for years. The staff were welcoming and genuine. I went in with so much pain from an infection, they were able to extract the broken tooth and have me on my way in less than an hour. Me being scared of dentists and I’ve just booked in another appointment?? Am I crazy!? Thank you for taking my pain away!!
Hi Ani, Thanks so much for your lovely words! We are here to help and glad that we could :) Look forward to seeing you (with no pain!)
Fantastic experience: Amazing dentist . Been coming here for myself and my family for years now. Dr Bruno is incredible with my children and always so patient. Staff are always friendly and accommodating. Highly recommend to anyone
Hi, Thanks so much for the lovely words. We try to be a welcoming place and glad that your family feels that way :)
Fantastic experience: Excellent service and personalised care by Dr. Daniella! As a first time patient at a dentist, I was made to feel completely at ease. Dr. Daniella was not just professional but also kind and considerate. Highly recommend this clinic!
Hi Leeann, Thank you so much for the wonderful feedback! Kind and compassionate care is what we strive for and so glad that you felt that way :)
Fantastic experience: This was probably the best dentist appointment I've ever had! Dr. Patrick Ta was amazing, he was courteous, gentle, attentive and professional. I felt that his service and interaction with me was genuine and that he took his time which really put me at ease. I will definitely be returning to Cranbourne North Dental for my next appointment. Thank you Dr. Ta!
Hi Tyra, Thanks for sharing your lovely experience. Dr Ta will be so happy to hear. We value all our patients and we're glad that you had a great time with us. Look forward to seeing you again!
Fantastic experience: My first time at the surgery and I'll admit I am a sook when it comes to visiting dentists. Dr Ammu Ruby was incredible, so very gentle and explained the procedure as she went along. I had a rather difficult extraction but I must say the whole experience wasn't as bad as I thought. Highly recommend
Hi Gillian, Thanks so much! We try to ensure our patients know about every step because it makes a daunting process hopefully a bit less daunting. Hope to see you again soon :)
Fantastic experience: My daughter had her first experience with Dr Daniella . Will 100% be returning to Dr Daniella.. she was absolutely fantastic! She really made her feel at ease and was extremely thorough when explaining everything to me. Very pleasant experience and would highly recommend Cranbourne North Dental.
Hi Nahida, Yay! So glad that you and your daughter loved her dental visit. Dr Danni is great with kids and our team love making kids love coming to the dentist :) Thanks so much!
Fantastic experience: Great experience!! I was terrified at first, having had precious experiences with some dentists in my early years. They were fantastic very thorough and comprehensive. I was made at ease every process. highly recommended!! See you next time for my check-up
Hi Ben, We understand that it can be daunting sometimes especially after previous bad experiences. We apologise on behalf of the dental profession that it happened to you :( Although we're glad that we could turn it around and hopefully it'll be the start of much better times at the dentist!
Fantastic experience: This is a great dentist, I highly recommend these people, they are friendly, non judgmental, very caring, and actually listen you. I have always been scared of the dentist but today they made me feel calm and relaxed. I am happy I have found them and will take my family there for future appointments too.
Hi Megan, Your words really speak to the heart of what we want to achieve and I really want to thank you for taking the time to share it. It means a lot! Would love to look after you and your family for a long time to come :)
Fantastic experience: Having an extremely bad phobia of dentists my whole life. My first visit here was fantastic from the front desk to nursing staff and doctor. I will not hesitate in returning for my next visit, beyond caring and understanding. A massive huge thank you to Dr James and all the staff.
Hi Lynn, Turning previous bad experiences into a thing of the past is what we really want and thank you so much for trusting us to make that happen!
Fantastic experience: Very friendly &, as I have a small phobia with dentists, very calm & understanding. Registering was simple via ipad, and there were no paper forms to fill in. The actual procedure was excellent with everything explained before & during the process.
Hi Gordon, We are trying to be as paperless as possible so glad you noticed that! Thank you for coming to see us despite the phobia. Hopefully every visit will become easier with time :)
Fantastic experience: A fantastic first experience here. The chip I had in my tooth from young had cone out & I needed it fixed. Was able to get in quickly with an appointment. I saw Daniella. She was great. I was made to feel comfortable & it was done excellently. Thankyou!!
Hi Belinda, Thank you so much for the kind words :) We'll be sure to let Dr Danni know too!
Fantastic experience: That was the most amazing dental experience I’ve ever had! Not only was Daniella gentle, but she also explained what she was doing & why. She also asked me key questions in which the answers revealed why I’d had issues in the past with grinding teeth & headaches etc. Then she came up with 2 options for my treatment plan & also referred me to a sleep therapy clinic. Wow, talk about going above & beyond! Also, the receptionist & dental assistant were both so friendly too. I would absolutely recommend this dentist to everyone!
Hi Shani, Such lovely words has us blushing! Thank you for taking the time and sharing your experience. We'll be sure to let Dr Danni and the team know. They are really passionate about health and I'm so glad that passion came through :)
Fantastic experience: Been awhile since I've gone to see a Dentist. Going to Cranbourne North Dentist was a good experience. Dr. Ammu Ruby was professional and very thorough with my check up. I had an X-ray, which showed the current status of my teeth and gums. After she carefully explaining in detail what needs to be carried out I felt a genuine care from her. They are upfront with their cost and the staff from the front desk to their assistants are polite and friendly. I recommend Cranbourne North Dental to anyone searching for great dental services. Thank You Dr. Ammu Ruby and your staffs for your time and care.
Hi Reg, Thank you so much for the feedback. We truly do try to make sure all our patients understand their oral health because that makes such a big difference. We will be sure to pass your feedback to Dr Ammu and the amazing team! Hope to see you again soon :)
Fantastic experience: I had a wonderful experience at Cranbourne North Dental. Dr James was very gentle, professional and thorough with his work. Thanks to all the staff for providing exceptional service. I highly recommend this dental clinic.
Hi Sallyane, Thanks so much for the lovely words. Dr James and the team loved having you in and hope to see you again soon!
Fantastic experience: My experience at Cranbourne North Dental was beyond expected! I had Dr. Daniella, and she was amazing. She explained everything thoroughly. Soft spoken & Great bedside manners. Defo finally found my dentist :). Thanks Cranbourne North Dental Team!
Hi Inah, Such lovely words. Dr Daniella will be very pleased to hear. Thank you very much!
Fantastic experience: Saw Dr James .. . Straight out the best dentist I have ever seen. Everything was explained step by step including all pics and x-rays. The treatment plan was discussed and explained in detail. Pending the work I need completed over the next few weeks I highly recommend this clinic and dentist
Hi Matthew, Thank you so much. Dr James will be blushing behind his mask! We really welcome recommendations from our lovely patients to grow our practice community.
Fantastic experience: Had a great experience here having a loose bond replaced on a broken tooth. The dentist was very sympathetic and patient when my nerves got the better of me and did a great job of repairing the damage. Fantastic natural looking result at a very reasonable price
Hi Gracie, we are thankful you choose our practice to look after your dental needs. We are pleased you had a great experience and your happy with your end result. Thank you!
Fantastic experience: This was my best experience from any dentist. Dr Patrick and team are exceedingly professional, experienced, informative, caring and tech’d up! Overall a pleasant root canal (“Yep, an infected root canal where I almost fell asleep.”) Thank-you
Hi Brendon, wow! we value your amazing review. It makes Dr Patrick and our team very happy to know this was your best experience. Many thanks :)
Fantastic experience: Dr James is very gentle and understanding of patients needs and requests. I requested him to do my filling in a certain way I feel comfortable and he did suit my request. I am very happy about it because that’s how I wanted it. He is a wonderful dentist I have come across and extremely caring and very patient in listening to our issues that may arise with increased sensitivity after dental procedures such as filling. And of course very welcome receptionist for a warm welcome ( Chelsea and Maddie).
Hi Joseph, we appreciate you taking the time to share your experience with Dr James. We agree Dr James is a wonderful dentist, im very pleased it came across in your visit. We look forward to seeing you at your next visit.
Fantastic experience: Dr Daniella is fantastic! She was so patient, caring and explained everything as I was super anxious. Chelsea at reception is also so helpful and such a delight to speak to. Will definitely be recommending this clinic to my family & friends!
Hi Nicole, we value your feedback and i will be sure to pass on your kind words to Dr Daniella and Chelsea. Thank you for you recommending our clinic :)
Fantastic experience: Patrick and the entire team were absolutely fantastic. Pleasant, friendly and efficient. Booking was a breeze, the dental examination was very thorough and now I have a plan to work to. Highly recommended.
Hi Garth, wow! we really appreciate your wonderful feedback, it makes us very happy to know your experience with Dr Patrick and the team was fantastic! We look forward to seeing you again soon!
Fantastic experience: Will 100% be returning to Dr Daniella.. she was absolutely fantastic! She really made me feel at ease and was extremely thorough when explaining everything to me. I did not feel rushed at all. Very pleasant experience and would highly recommend Cranbourne North Dental.
Hi Joanne, we are very happy you had a very pleasant experience with Dr Daniella, we agree she is absolutely fantastic! We look forward to welcoming you back next visit!
Fantastic experience: Dr Daniella was amazing with not only making me feel comfortable but explained everything perfectly. The lady at the front was also professional and kind. Very happy with how they handled everything from start to finish.
Hi Christopher, we value your feedback, its makes us very happy to know you had a great experience from start to finish. We will be sure to pass on your lovely words to Dr Daniella and our team.
Fantastic experience: Today was my first time attending Cranbourne North Dental and I can't speak highly enough about my experience. I had the pleasure of dealing with the receptionist, 2x dental nurses and 2x dentists, each interaction was very professional and enjoyable. I was made to feel at ease throughout the whole process and everything was explained to me in an easy to understand manner. I even received a courtesy call prior to my appointment advising me that they had an emergency appointment that was going a little longer than expected so I could delay travel. I highly recommend!
Hi Andrew, we appreciate you taking the time to share your first experience with us. We are very pleased you had a 5 star experience. Thank you for recommending us :)
Fantastic experience: Dr Ammu Ruby was so welcoming and very thorough - from her explanations to her treatment during my check up and clean appointment. Thank you for being a lovely, local dentist that I can trust.
Hi Rachael, we are very thankful for your kind words and glad we are your lovely local dentist. I will be sure to let Dr Ammu know you enjoyed your experience with her. Thank you.
Fantastic experience: Had a great experience at Cranbourne North Dental. Dr James Dang was great - kind, thorough and explained what was going on really well, which put me at ease. Chelsea at the front desk was also very friendly and helpful, from making the appointment to the follow-up call the day after my visit, as well as answering any questions I had regarding the treatment I received. They were upfront with you about the costs (which are quite reasonable in itself) before the appointment and before any treatment was done, so you’re not surprised by the bill. Fantastic and very approachable team! Highly recommend.
Hi Arra, thank you kindly for your wonderful feedback. We are very pleased you had a great experience with Dr James Dang and Chelsea. Thank you for recommending our practice :)
Fantastic experience: I saw Dr. Daniella Lee and she was amazing. I have major anxiety visiting dentists due to previous bad experiences but I was made to feel so comfortable during the whole procedure. I had a root canal started and it was painless! I was informed about everything that was happening every step of the way and I knew from the get go I was in the care of someone very professional, caring and very kind.
Hi Adelina, we appreciate you sharing your experience with us. We are very glad Dr Daniella Lee made you feel comfortable and kept you informed every step of the way. Dr Daniella is know for her caring and professional nature, we are glad this was portrayed in your visit.
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